Solo Mobile

After spending months trying to close this account, and the company continuing to add a $300 fee for a non-existent contract, I finally got them to close the account. The last bill was paid on time, and they sent an invoice saying that the bill had not been paid. However, the bill had been paid well ahead of time, The "customer service" person (whom I could barely understand) kept yelling that there was different information re the due date on the invoice. I asked to speak to the manager. He said there was none. I asked to speak to a responsible person. He said there was none. He just gave a fax number. I am surprised that Solo hasn't gone bankrupt with its dishonest practices and poor customer service. It's too bad there is no rating below zero.

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Solo uses only automated communication... unless you pay $3.00 for a customer representative. Example: Got a text message from SOLO offering 25% more talk time. Phone a number for info it read. Phoned the number, input my mobile number and response is "This is not a valid number". There was no way to circumvent Solo's glitch but to pay SOLO $3.00 to talk to a CSR. All he did then was confirm my number was indeed valid and say I don't need to worry. Still don't know about the 25% more talk time.

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Sent me to a collection agency when I had already made plans for payments, I called them and was told they would not tell the collection Agency that I was fully paid because I still owed 1.25 and had to pay this. I said it will cost me more to send that than for you just to credit it, I will never deal with them again. I even called Bell Mobility to cancel my account which I will do as soon as my Contract is up as they are associated with Bell

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