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Fido By the Day - Unlimited Incoming
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What You Need to Know


Owned by Rogers, Fido has offered service throughout Canada for more than a decade. As a separate brand from Rogers, subscribers enjoy access to both Fido and Rogers’ networks as well as free roaming on partner networks with a supporting device.

Fido offers both prepaid and postpaid services. Postpaid plans run between $25 and $105 per month before add-ons and fees. Prepaid plans run between $16 and $70 per month before add-ons and fees.

Looking to pick up a phone to go with your service? Fido’s Plus plans make device financing simple.

What’s Good?

  • No-contract plans available
  • Bring your own device plans
  • Multi-tier phone financing
  • Most plans include unlimited messaging
  • Flat-rate per-day roaming plans for frequent travelers
  • Canada-wide calling on most plans

What’s Bad?

  • Basic services are there but little offered to differentiate its service from other carriers

Notable Features

Fido Roam: For as little as $5 a day you can unlock roaming in more than 300 countries.

Fido Pulse Plans: Pulse plans include 6 months of premium Spotify access for music lovers looking to listen on the go. Fido Roam is also included for worry-free traveling.

Circle Calling: Calls between numbers on the same account for plans with Circle Calling do not count against your monthly minute allotment.

Awards and Recognitions

How's the Network Coverage and Speed?

Fido claims their network--a combination of Fido’s and Rogers’ networks cover more than 93% of Canadians.

You can check coverage and network types in your area at the Fido support page.

Notable considerations include:

  • Coverage areas noted as “Extended” require an HSPA+ or LTE device for connectivity
  • Use of “Extended” coverage service is limited to no more than 50% of your usage over a three month period.

The Rogers network ranked third for download speeds in both the 4G and 3G network categories in Tutela's 2018 "Mobile Experience Report", tests showed an average speed of 16.12Mbits/sec for 4G downloads and 3.92Mbits/sec for 3G downloads. Uploads speeds averaged 7.73Mbits/sec across both 4G and 3G networks.

In the 2016 PC Magazine study “Fastest Mobile Networks in Canada,” merges the Fido and Rogers networks. However, the networks ranked third on the national level with an average LTE download speed of 43.20Mbits/sec. The average national upload speed was 21.80Mbits/sec.

Additional data from OpenSignal shows an average 4G LTE download speed for 16.9Mb/sec and an average 3G download speed of 2.2Mb/sec. 4G upload speeds measured at 7.5Mb/sec with 3G coming at 0.7Mb/sec.

Does Fido Charge Roaming Fees?

For most Fido calling plans--those labeled Canada-wide--you won’t pay roaming fees for any calls placed inside Canada.

Roaming for travel to the U.S. or internationally is covered using pay as you go (PAYG), Fido Roam or destination-specific travel add-ons. Fees vary between prepaid and postpaid services.

Postpaid Roaming Fees

If you are traveling to the U.S. you can take advantage of Fido Roam.

This add-on allows you to use your existing allotment of minutes, texts, and data abroad for a flat per-day fee. For US roaming, you'll pay $7 per day. Other international destinations are priced at $12 per day.

Prepaid Roaming Fees

Prepaid roaming fees are structured slightly differently. You’ll find a flat per-minute fee by region regardless of add-ons. 

What About Long Distance Fees?

Most Fido plans include Canada-wide calling with no long distance fees. However, the lowest priced prepaid and postpaid options may only include local calling.

For international calls, rates differ by country. However, Fido offers a few add-ons to help if you plan to make frequent international calls.

Fido Value Pack: For $5 per month you can unlock premium calling rates that drastically lower the per-minute charge for international calls.

U.S. Long Distance Add-On: For $15 per month you can call the US using your monthly minute allotment for no per-minute charge

Prepaid customers have access to the above-mentioned Fido Value Pack as well as a North American Long Distance Preferred Rate Add-on. For $5 per month, this add-on makes calls to the U.S. only $0.10 per minute.

You can find more about specific calling rates per country and additional options on the Fido support page.

Does Fido Offer Wi-Fi Calling?

Yes. If you have a supported phone, they allow calling over Wi-Fi at no additional charge. They do not currently offer an app for Wi-Fi calling on non-supported phones.

For device compatibility and usage information, check their Wi-Fi Calling page.

How About Voice over LTE (VoLTE)?

Yes. Fido supports both Voice and Video over LTE. If you're on a Fido Pulse plan, video calls are included in your monthly rate. For other plans, local video calls are included but long-distance video calls are billed at $0.35 per minute.

For phone compatibility and usage information, consult their Fido VoLTE page.

Can I Tether My Mobile?

You won’t pay extra charges to enable tethering on your Fido smartphones or hotspots. However, remember that data used by other devices tethered to your phone will count toward your monthly data allotment.

Do They Offer Data Rollover?

No, Fido does not offer any form of data rollover.

Do They Offer Add-ons or Bundles?

Yes! All plans include voicemail service, call waiting, balance notifications, call display and the Fido Mobile Internet Portal.

Additional offerings differ between prepaid and postpaid services.

Prepaid add-ons include:

  • $10 to $30 per month for data add-ons
  • Data passes in one-day to one-month intervals
  • $5 to $10 per month for additional text messages to numbers in Canada
  • $4 to $10 per month for additional international text messages

Postpaid add-ons include:

  • $4 per month for premium voicemail with text
  • $3 per month for call forwarding
  • $7 to $15 per month for data top-ups
  • $1 to $10 for data passes
  • $13 per month for the Fido Value Pack--includes reduced long-distance and international rates, call forwarding, name display, and Fido Device protection

Do They Offer Bring Your Own Device/Sim-Only Plans?

Yes! Fido supports most unlocked GSM, UMTS, HSPA and HSPA+ devices.

For LTE access your device must support:

  • 700MHz on Band 17
  • 1700/2100MHz on Band 4
  • 2600MHz on Band 7

You can find additional information on using your own device with Fido on their support page.

Do They Require a Credit Check?

There are no credit checks for prepaid service. However, monthly service agreements may require a credit check. At the time of writing, this is a "soft" credit check. This means fewer chances of an impact on your credit score.

Items needed include 1 of the following:

  • Canadian Driver's Licence
  • Canadian SIN Card or Letter
  • Canadian Credit Card

Plus 1 of the following:

  • Valid Canadian Driver’s License (Not applicable if used as one of the items above)
  • Valid Canadian or Foreign Passport
  • Work Visa
  • Department of Defense ID
  • Permanent Resident Card
  • Native Indian Status Card
  • CNIB Card
  • Valid, Government-Issued Provincial/Territorial Photo ID
  • Possession and Acquisition License (PAL)

NOTE: Credit checks from carriers that pull your credit bureau report may impact your credit score. If you're not sure the best options for your credit profile, we suggest contacting the carrier directly before attempting to obtain service.

For more information on credit check requirements and how they might affect your account, consult their Credit Limit Monitoring page.

What About Activation and SIM Fees?

Fido charges a one-time $30 activation fee for every new line of service.

They also charge a $30 upgrade fee for processing phone upgrades.

However, both fees are waived if you complete the process online.

To bring your own phone or tablet, you'll need a Fido SIM.

SIM kits are available for $10 through their online store.

Does Fido Charge an Early Termination Fee?

If you have a contract agreement or device finance balance remaining, there will be a fee for you to cancel service with Fido. The Fido Terms & Conditions state:

“Unless otherwise set out in the Materials, if you agree to subscribe to any Term Services, you may be subject to an early cancellation fee, as described in an Agreement ("Early Cancellation Fee"), for the early cancellation of your Term Service prior to the end of the applicable Commitment Period. Any decrease in your Commitment Period may be subject to a fee. If your Term Service is terminated prior to the end of the Commitment Period, you will pay us an Early Cancellation Fee as specified in your Agreement for that Term Service, plus taxes.”

Unfortunately, the exact formula to calculate this fee isn’t listed anywhere on the site or forums. However, our best estimate is that you would owe--at a minimum--the remaining balance for your device financing agreement with a possible administrative fee.

For more information on Fido’s early termination fees, we recommend contacting Fido and discussing the issue with one of their representatives.

Can I Port My Number To or From Fido?

Fido follows all Local Number Portability guidelines allowing you to transfer your number from an existing landline or mobile line to your new Fido line of service.

Requirements are as follows:

  • The account from which you are transferring the number must be assigned to the same name and address as your Fido account.
  • The account you’re transferring from must be in good standing--including payment of any fees resulting from the porting of the number.

Fido claims that completing porting requests takes between 1 hour and 3 business days.

For more information on starting the number porting process, refer to Fido’s support page.

Will They Unlock My Phone?

Fido will unlock any Fido phone provided the following conditions are met:

  • Your Fido account must be in good standing
  • If you received a discount on your device, you must have active service for 90 days before unlocking
  • If you purchased your device from a third-party seller, you must have active service for 90 days before unlocking

According to CRTC Wireless Code regulations effective December 2017, they must unlock your phone free of charge upon request.

For more information about unlocking your Fido phone through Fido, check their support page.


For additional questions about Fido pricing, features, and coverage, be sure to check out our Fido Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: GSM 850 / 1900 MHz
Data network: GPRS, EDGE, HSDPA, HSPA+, LTE

Fido Customer Service

Mailing Address:
800 de la Gauchetiere West, Suite 4000 Montreal, Quebec H5A 1K3

Phone Number:
888-481-3436 (or 611 from your cell)

Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Review Sources and Citations

Review Fido:

Help inform others by sharing your experience with Fido

Rate It:

Critic Reviews


Android Authority

A tried-and-true discount brand

from Android Authority

Fido is a great way to save money while still having solid service and even getting a free or cheap phone thrown into the deal.

Read full review

Fido is a great way to save money while still having solid service and even getting a free or cheap phone thrown into the deal.

Read full review

Less

User Reviews


DON'T SIGN UP WITH FIDO - HORRIBLE EXPERIENCE - They've CHANGED

FIDO: IF I COULD GIVE MINUS 10 OUT OF 10 I WOULD.

TERRIBLE CUSTOMER SERVICE. TERRIBLE PROVIDER. IF YOU SIGN UP WITH THEM YOU WILL REGRET IT. YOU CAN NOT EVEN ACCESS YOUR FIDO.CA ACCOUNT TO VIEW YOUR OWN BILL THAT YOU'RE PAYING AND REMOVE THE EXTRA ADD ON-S YOU NO LONGER REQUIRE!! DO NOT GO WITH FIDO. WORST EXPERIENCE I HAVE EVER HAD. I'VE BEEN A CUSTOMER FOR 6 YEARS, THEY HAVE CHANGED. DO NOT SIGN UP WITH FIDO. THEIR CUSTOMER SERVICE REPS HAVE NO EMPLOYEE# ASSOCIATED WITH THEM, THUS THERE IS ZERO ACCOUNTABILITY TO DO ANYTHING TO ASSIST YOU. THEY WILL WASTE HOURS OF YOUR TIME FOR A SIMPLE REQUEST, LIKE " I NEED TO SEE MY BILL BEFORE PAYING IT" BY PUTTING YOU ON HOLD, LITERALLY "PRETENDING" TO DO THINGS TO HELP OR TRANSFERRING YOU TO SOMEONE ELSE UNTIL THE CUSTOMER SERVICE LINE IS CLOSED. HISTORY OF MY SIMPLE REQUEST TO VIEW THE BILLS I'M PAYING (AND HAVE ACCESS TO CHANGE THE EXTRAS) BELOW. KEEP IN MIND THIS IS JUST TO GET ACCESS TO SEE WHAT I OR YOU ARE PAYING FOR:

CALL #1) I can not log in to my FIDO.CA account. Even though I provide the CORRECT email address, CORRECT account number and CORRECT password, I can not login. I go through the "lost user name and password" process (even though I have not lost either), and your system says it will send me an email with instructions to reset. I DO NOT receive any email and check my spam folder...no email. 
So I call your customer service line. I go through the same process with your customer service agent, who says he “sent me a text with info on how to reset”. I DID NOT receive the text message he claimed to send. So he says he "sent it to my email". I check my email and same thing, NO EMAIL in my inbox or spam folder. He says “well hang up the phone and wait 20 MINUTES MAYBE you'll get an email by then”. Frustrated I hang up and wait. 
20 MINUTES later I DO receive an automated email regarding resetting my password. I click on the link and get the message "This link has expired please re-enter your account number and your postal code to begin a new request". SO I REDO THAT and get another email 2 minutes later, click on the link and it says "This link has expired please re-enter your account number and your postal code to begin a new request" again, same problem!!! I have been a FIDO customer for 6 years and so is my partner. It is a requirement that I’m able to see my bills before I pay them. Why am I SUDDENLY not able to access my account AND why can’t your customer service agents send me a simple text or email...? Is this an issue with the customer service agent? Or is this FIDO? My partner's contract is coming to an end at the end of next month. He will be looking elsewhere if this continues! THEY DO NOT CARE.

CALL #2) I then talk to a SECOND customer service agent who is unable to even send me my present bill info through email. She says she can only tell me VERBALLY through the phone…I ask her to verbally explain the bill and she is only able to account for PART of what I’m being charged. She says she’ll forward me to your IT support so I can get a written STATEMENT of what my bill entails. She forwards me to I.T. I was on hold for 20 MINUTES until I hung up, realizing that they close after 5 pm on weekends...she had transferred me at 4:57pm knowing I wouldn’t get through.

CALL #3) I talk to a THIRD customer service agent the next day, explain that I am getting no results from customer service and I ask him to put me directly thru to I.T. He says “well lets see if I can help you. Hold please” I explained the situation above with the other 2 reps in detail and said “please don’t put me through the same loop of not actually helping me. He responds “YA I'M PROBABLY NOT GOING TO BE ABLE TO DO ANYTHING TO HELP YOU, JUST LET ME FIND OUT, HOLD PLEASE..."…I'm put on hold (for 15mins) until fido customer service is closed. HUNG UP ON.

CALL#4) After much time explaining the above the new FIDO "CUSTOMER SERVICE" agent puts me on hold for 5 mins then I hear the phone ring and A ROGERS I.T. guy answers!!?????!!!!!!
I was transferred to a Roger’s I.T. support guy and he told me they do not fix FIDO WEBSITE ISSUES and that it was an issue for the Fido customer service desk. I explained 3 FIDO CUSTOMER SERVICE AGENTS were not able to help me get access to my Fido.ca account. Please escalate this issue so that it is actually taken care of. As a customer I have a right to login to my account so I can make necessary changes and read my bill statements! THE ROGERS I.T. GUY HELPS ME BY SENDING ME VIA EMAIL A COPY OF MY FIDO BILL. <---NOTE IN FIDO CUSTOMER SERVICE CALL #2 (LISTED ABOVE) THE FIDO CUSTOMER SERVICE AGENT REFUSED TO DO SO claiming she "can't because [she] doesn't have access to a scanner"<--Unbelievable! <-AGAIN FIDO has ZERO trace-ability on the customer service-no agent # provided when requested. BUT ROGERS I.T. DEPT EMAILED MY FIDO BILL TO ME. ROGERS I.T. GUY ALSO PUT A NOTE ON MY ACCOUNT SAYING THE ISSUE HAS NOT BEEN DEALT WITH AND CONFIRMED FIDO HAD WRITTEN NOTHING TO TRACE THIS ISSUE DESPITE MY MULTIPLE PHONE CALLS--NO HISTORY OF THE ISSUE WHICH THEY SHOULD HAVE BEEN TRACING THE WHOLE TIME SO THERE IS SOME ACCOUNTABILITY AND TRACK RECORD. ROGERS I.T. GUY TELLS ME "FIDO CUSTOMER SERVICE SHOULD HAVE ESCALATED THIS ISSUE TO THE NEXT LEVEL". FIDO REFUSED TO EVEN PROVIDE ME WITH MY PRESENT BILL VIA EMAIL. SO FAR MY ONLY SUCCESS WITH CUSTOMER SERVICE IS WITH ROGERS--NOT EVEN MY SERVICE PROVIDER. 

CALL#4 & CALL #5) WITH FIDO CUSTOMER SERVICE: SAME ISSUE. I explain ALL of the above and THAT I DO NOT WANT FIDO CUSTOMER SERVICE TO WAIST MY TIME AGAIN, ALL I WANT IS TO VIEW MY BILLING INFORMATION, A BASIC HUMAN RIGHT. I AGAIN re-register to a new Fido.ca account and AGAIN explain I have already done this numerous times with no result. AGAIN their website tells me: "the link has expired, please re-register or call our Fido customer service". Doesn't work of course, tried this previously and repeated that to the FIDO customer service agent who put me on hold several times for lengthy periods (20 minutes plus AGAIN) during this repeated process despite my telling them that I did not want to be on "hold" again, waste my own time and end up with the SAME NO RESULT. 

I can not believe the amount of time I’ve had to spend on a very SIMPLE request – access to log into my OWN Fido.ca account. -A very disappointed and frustrated customer. It gets WORSE..

CALL #6) TO FIDO CUSTOMER SERVICE AGENT - "Mohammad" (NO CUSTOMER SERVICE AGENT# PROVIDED-FIDO DOES NOT REQUIRE THEIR CUSTOMER SERVICE AGENTS TO PROVIDE AN AGENT NUMBER = ZERO TRACE-ABILITY OR ACCOUNTABILITY ON THEIR PART OR THE SIMPLE ISSUE YOU HAVE AT HAND) I ASK THIS AGENT AFTER MUCH MUCH PUSHING TO ESCALATE TO THE NEXT CUSTOMER SERVICE LEVEL. AFTER A 40 MIN PHONE CALL WHERE I WOULDN'T ALLOW HIM TO PUT ME ON HOLD HE PROVIDES ME WITH A FAKE CUSTOMER SERVICE : ID# I12345----- (he's unable to repeat it-repeats the wrong # several times)- AFTER 45 MINUTES OF "PRETENDING" TO DO SOMETHING DIFFERENT THAN OTHERS HE HUNG UP ON ME AND REFUSED TO ESCALATE THE ISSUE TO THE NEXT LEVEL. ALSO LIED TO ME PROVIDING A FALSE "ID #" WHICH I REQUESTED FOR THE COMPLAINT TO BE REFERENCED SO THAT IT IS TRACE-ABLE/EXISTS!!! (AGAIN THERE IS ZERO TRACE-ABILITY WITH FIDO). HE "PRETENDED" UNTIL FIDO CUSTOMER SERVICE CLOSED at 9pm, he LAUGHED and the line automatically HUNG UP ON ME. It is literally that bad. Again no trace-ability or accountability with FIDO.

DO NOT ACCEPT FIDO AS YOUR CUSTOMER SERVICE PROVIDER. YOU WILL END UP PAYING THE MONEY TO TRANSFER TO SOMEONE ELSE. ANYTHING IS BETTER THAN THIS. THEY ARE REFUSING TO PROVIDE ME WITH ACCESS TO MY OWN FIDO ACCOUNT TO SEE MY BILLS AND MAKE CHANGES AS EVERY CUSTOMER HAS THE RIGHT TO DO. 

IF I COULD GIVE MINUS 1000 STARS I WOULD. WHAT A WASTE OF MY TIME (AND MANY MANY OTHERS' TIME-ONE OF THE ABOVE AGENTS (CALL # 3) ADMITTED "I CAN'T DO ANYTHING MANY OTHERS HAVE CALLED ME WITH THE SAME PROBLEM, YA YA (literally)--then suddenly I'm on hold for 20 minutes until they closed--AGAIN). 

I'm moving on to another provider. My partner a 10 yr + Fido customer is also as we signed up together.

FIDO: IF I COULD GIVE MINUS 10 OUT OF 10 I WOULD.

TERRIBLE CUSTOMER SERVICE. TERRIBLE PROVIDER. IF YOU SIGN UP WITH THEM YOU WILL REGRET IT. YOU CAN NOT EVEN ACCESS YOUR FIDO.CA ACCOUNT TO VIEW YOUR OWN BILL THAT YOU'RE PAYING AND REMOVE THE EXTRA ADD ON-S YOU NO LONGER REQUIRE!! DO NOT GO WITH FIDO. WORST EXPERIENCE I HAVE EVER HAD. I'VE BEEN A CUSTOMER FOR 6 YEARS, THEY HAVE CHANGED. DO NOT SIGN UP WITH FIDO. THEIR CUSTOMER SERVICE REPS HAVE NO EMPLOYEE# ASSOCIATED WITH THEM, THUS THERE IS ZERO ACCOUNTABILITY TO DO ANYTHING TO ASSIST YOU. THEY WILL WASTE HOURS OF YOUR TIME FOR A SIMPLE REQUEST, LIKE " I NEED TO SEE MY BILL BEFORE PAYING IT" BY PUTTING YOU ON HOLD, LITERALLY "PRETENDING" TO DO THINGS TO HELP OR TRANSFERRING YOU TO SOMEONE ELSE UNTIL THE CUSTOMER SERVICE LINE IS CLOSED. HISTORY OF MY SIMPLE REQUEST TO VIEW THE BILLS I'M PAYING (AND HAVE ACCESS TO CHANGE THE EXTRAS) BELOW. KEEP IN MIND THIS IS JUST TO GET ACCESS TO SEE WHAT I OR YOU ARE PAYING FOR:

CALL #1) I can not log in to my FIDO.CA account. Even though I provide the CORRECT email address, CORRECT account number and CORRECT password, I can not login. I go through the "lost user name and password" process (even though I have not lost either), and your system says it will send me an email with instructions to reset. I DO NOT receive any email and check my spam folder...no email. 
So I call your customer service line. I go through the same process with your customer service agent, who says he “sent me a text with info on how to reset”. I DID NOT receive the text message he claimed to send. So he says he "sent it to my email". I check my email and same thing, NO EMAIL in my inbox or spam folder. He says “well hang up the phone and wait 20 MINUTES MAYBE you'll get an email by then”. Frustrated I hang up and wait. 
20 MINUTES later I DO receive an automated email regarding resetting my password. I click on the link and get the message "This link has expired please re-enter your account number and your postal code to begin a new request". SO I REDO THAT and get another email 2 minutes later, click on the link and it says "This link has expired please re-enter your account number and your postal code to begin a new request" again, same problem!!! I have been a FIDO customer for 6 years and so is my partner. It is a requirement that I’m able to see my bills before I pay them. Why am I SUDDENLY not able to access my account AND why can’t your customer service agents send me a simple text or email...? Is this an issue with the customer service agent? Or is this FIDO? My partner's contract is coming to an end at the end of next month. He will be looking elsewhere if this continues! THEY DO NOT CARE.

CALL #2) I then talk to a SECOND customer service agent who is unable to even send me my present bill info through email. She says she can only tell me VERBALLY through the phone…I ask her to verbally explain the bill and she is only able to account for PART of what I’m being charged. She says she’ll forward me to your IT support so I can get a written STATEMENT of what my bill entails. She forwards me to I.T. I was on hold for 20 MINUTES until I hung up, realizing that they close after 5 pm on weekends...she had transferred me at 4:57pm knowing I wouldn’t get through.

CALL #3) I talk to a THIRD customer service agent the next day, explain that I am getting no results from customer service and I ask him to put me directly thru to I.T. He says “well lets see if I can help you. Hold please” I explained the situation above with the other 2 reps in detail and said “please don’t put me through the same loop of not actually helping me. He responds “YA I'M PROBABLY NOT GOING TO BE ABLE TO DO ANYTHING TO HELP YOU, JUST LET ME FIND OUT, HOLD PLEASE..."…I'm put on hold (for 15mins) until fido customer service is closed. HUNG UP ON.

CALL#4) After much time explaining the above the new FIDO "CUSTOMER SERVICE" agent puts me on hold for 5 mins then I hear the phone ring and A ROGERS I.T. guy answers!!?????!!!!!!
I was transferred to a Roger’s I.T. support guy and he told me they do not fix FIDO WEBSITE ISSUES and that it was an issue for the Fido customer service desk. I explained 3 FIDO CUSTOMER SERVICE AGENTS were not able to help me get access to my Fido.ca account. Please escalate this issue so that it is actually taken care of. As a customer I have a right to login to my account so I can make necessary changes and read my bill statements! THE ROGERS I.T. GUY HELPS ME BY SENDING ME VIA EMAIL A COPY OF MY FIDO BILL. <---NOTE IN FIDO CUSTOMER SERVICE CALL #2 (LISTED ABOVE) THE FIDO CUSTOMER SERVICE AGENT REFUSED TO DO SO claiming she "can't because [she] doesn't have access to a scanner"<--Unbelievable! <-AGAIN FIDO has ZERO trace-ability on the customer service-no agent # provided when requested. BUT ROGERS I.T. DEPT EMAILED MY FIDO BILL TO ME. ROGERS I.T. GUY ALSO PUT A NOTE ON MY ACCOUNT SAYING THE ISSUE HAS NOT BEEN DEALT WITH AND CONFIRMED FIDO HAD WRITTEN NOTHING TO TRACE THIS ISSUE DESPITE MY MULTIPLE PHONE CALLS--NO HISTORY OF THE ISSUE WHICH THEY SHOULD HAVE BEEN TRACING THE WHOLE TIME SO THERE IS SOME ACCOUNTABILITY AND TRACK RECORD. ROGERS I.T. GUY TELLS ME "FIDO CUSTOMER SERVICE SHOULD HAVE ESCALATED THIS ISSUE TO THE NEXT LEVEL". FIDO REFUSED TO EVEN PROVIDE ME WITH MY PRESENT BILL VIA EMAIL. SO FAR MY ONLY SUCCESS WITH CUSTOMER SERVICE IS WITH ROGERS--NOT EVEN MY SERVICE PROVIDER. 

CALL#4 & CALL #5) WITH FIDO CUSTOMER SERVICE: SAME ISSUE. I explain ALL of the above and THAT I DO NOT WANT FIDO CUSTOMER SERVICE TO WAIST MY TIME AGAIN, ALL I WANT IS TO VIEW MY BILLING INFORMATION, A BASIC HUMAN RIGHT. I AGAIN re-register to a new Fido.ca account and AGAIN explain I have already done this numerous times with no result. AGAIN their website tells me: "the link has expired, please re-register or call our Fido customer service". Doesn't work of course, tried this previously and repeated that to the FIDO customer service agent who put me on hold several times for lengthy periods (20 minutes plus AGAIN) during this repeated process despite my telling them that I did not want to be on "hold" again, waste my own time and end up with the SAME NO RESULT. 

I can not believe the amount of time I’ve had to spend on a very SIMPLE request – access to log into my OWN Fido.ca account. -A very disappointed and frustrated customer. It gets WORSE..

CALL #6) TO FIDO CUSTOMER SERVICE AGENT - "Mohammad" (NO CUSTOMER SERVICE AGENT# PROVIDED-FIDO DOES NOT REQUIRE THEIR CUSTOMER SERVICE AGENTS TO PROVIDE AN AGENT NUMBER = ZERO TRACE-ABILITY OR ACCOUNTABILITY ON THEIR PART OR THE SIMPLE ISSUE YOU HAVE AT HAND) I ASK THIS AGENT AFTER MUCH MUCH PUSHING TO ESCALATE TO THE NEXT CUSTOMER SERVICE LEVEL. AFTER A 40 MIN PHONE CALL WHERE I WOULDN'T ALLOW HIM TO PUT ME ON HOLD HE PROVIDES ME WITH A FAKE CUSTOMER SERVICE : ID# I12345----- (he's unable to repeat it-repeats the wrong # several times)- AFTER 45 MINUTES OF "PRETENDING" TO DO SOMETHING DIFFERENT THAN OTHERS HE HUNG UP ON ME AND REFUSED TO ESCALATE THE ISSUE TO THE NEXT LEVEL. ALSO LIED TO ME PROVIDING A FALSE "ID #" WHICH I REQUESTED FOR THE COMPLAINT TO BE REFERENCED SO THAT IT IS TRACE-ABLE/EXISTS!!! (AGAIN THERE IS ZERO TRACE-ABILITY WITH FIDO). HE "PRETENDED" UNTIL FIDO CUSTOMER SERVICE CLOSED at 9pm, he LAUGHED and the line automatically HUNG UP ON ME. It is literally that bad. Again no trace-ability or accountability with FIDO.

DO NOT ACCEPT FIDO AS YOUR CUSTOMER SERVICE PROVIDER. YOU WILL END UP PAYING THE MONEY TO TRANSFER TO SOMEONE ELSE. ANYTHING IS BETTER THAN THIS. THEY ARE REFUSING TO PROVIDE ME WITH ACCESS TO MY OWN FIDO ACCOUNT TO SEE MY BILLS AND MAKE CHANGES AS EVERY CUSTOMER HAS THE RIGHT TO DO. 

IF I COULD GIVE MINUS 1000 STARS I WOULD. WHAT A WASTE OF MY TIME (AND MANY MANY OTHERS' TIME-ONE OF THE ABOVE AGENTS (CALL # 3) ADMITTED "I CAN'T DO ANYTHING MANY OTHERS HAVE CALLED ME WITH THE SAME PROBLEM, YA YA (literally)--then suddenly I'm on hold for 20 minutes until they closed--AGAIN). 

I'm moving on to another provider. My partner a 10 yr + Fido customer is also as we signed up together.

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It is common for such companies to leave the client unaware of their tricks in billing arrangements. They will charge  you without warning and way, "oh, we told you so. You should pay more attention to your agreements". Companies like Fido are underhanded and are only interested in maximizing their profits anyway they can. I say "companies", because they are not alone in this trickery, especially in services related to IT and the Internet. 

It is common for such companies to leave the client unaware of their tricks in billing arrangements. They will charge  you without warning and way, "oh, we told you so. You should pay more attention to your agreements". Companies like Fido are underhanded and are only interested in maximizing their profits anyway they can. I say "companies", because they are not alone in this trickery, especially in services related to IT and the Internet. 

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Hey James!


Julien here from Fido's social media team.


I'm very sorry to read about your experience.  We'd be happy to take a look at your account with you if you want.  Just send us a PM on Facebook or a DM on Twitter!


Talk to you soon!


- Julien

Samantha

Awful customer service

Hated this company from the get-go because the prices are WAAAAAY too high and the service is dreadful. Staff is incompetent in customer service and come across as completely disinterested.


Hey Samantha!


Julien here from Fido's social media team.


This is definitely not how we want you to feel.  If you need help with your account, you can send us a PM on Facebook or a DM on Twitter!


Talk to you soon!


- Julien

Artem

worse cell phone company

Very bad customer service. They make you pay for defective phones and it is impossible to change it if you used it for more than 30 days. They never mention that you pay for "protection plan" which is worthless and a time waster


Hey Artem!


I'm sad to read that. That's not the experience with strive for with our clients.


We'd be happy to take another look at your options for you.  If you're interested, please contact us through Facebook or Twitter private message and refer to this post. We'll be happy to help. :)


You can contact us here.


Have a great day!


Philippe.


HashK

Ordered two LTE Sims and problems emerged...

I ordered two fido LTE sims for my family members and I had received them fine and quickly. I plugged them in and activation took much longer then I suspected and caused some hassles. Later after my activation finished, it was not sending messages, making calls, and the data on the fido app was not showing or being used. After I realized that only on earth SIM card was LTE and decent and the other was running 3G and quite slowly. Not impressed, and I knew from that cheap price there had to be a cache.

I ordered two fido LTE sims for my family members and I had received them fine and quickly. I plugged them in and activation took much longer then I suspected and caused some hassles. Later after my activation finished, it was not sending messages, making calls, and the data on the fido app was not showing or being used. After I realized that only on earth SIM card was LTE and decent and the other was running 3G and quite slowly. Not impressed, and I knew from that cheap price there had to be a cache.

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Hey HashK!


I understand your feelings there for sure. No one likes hassles!


Are you still having issues with the phones? If yes, please contact us through Facebook or Twitter private message and refer to this post. We'll be happy to help. :)


You can contact us here.


Have a great day!


Philippe.

Anter

WORST COMPANY.... KEEP OVERCHARGING MY ACCOUNT

DO NOT USE THIS COMPANY.... THEY DON’T EVEN CARE ABOUT LOYAL CUSTOMERS...CHARGING EXTRA MONEY FOR UNACCEPTABLE THINGS AND CUSTOMER SERVICE DOES NOT EVEN BOTHER


Hey there Anter! Philippe from Fido here. :)


I'm sad to read about your experience there. If you'd like to give us another chance to help you, we would be happy to do so. :)


Please send us a private message on Facebook or Twitter to do just that. You can reach us here: https://fido.ly/2f98vt7.


erlinda

pls. train your customer service. thank you!

I called this morning and talk to one of the representative and supervisor. I was trying to pay my bill over the phone but I was advised to go the store instead. What is the use of customer service? The supervisor told me that he will call me back. its now 4:00 pm but still never get a call from them.

I called this morning and talk to one of the representative and supervisor. I was trying to pay my bill over the phone but I was advised to go the store instead. What is the use of customer service? The supervisor told me that he will call me back. its now 4:00 pm but still never get a call from them.

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Hey elrinda,


Claudia here from Fido's social media team. I'm really saddened to read about your experience, this is definitely not what we want for our customers! Can you send us a private message on Facebook or Twitter so we can take a closer look at this with you? More on how you can contact us here: https://fido.ly/2f98vt7.

Hope to talk to you soon!


-Claudia

Vicki

don't choose fido

terrible customer service!! I have nothing good to say about this company and I don't even have a phone with them. I tried twice to get a phone and all they sent us was a sim card. trying to get a refund now is worse than pulling teeth. they would've sent me to collections by now if I took 3 months to...More
terrible customer service!! I have nothing good to say about this company and I don't even have a phone with them. I tried twice to get a phone and all they sent us was a sim card. trying to get a refund now is worse than pulling teeth. they would've sent me to collections by now if I took 3 months to pay. and possibly longer I havn't even got my refund yet. don't get any services with this company! Less

Hey Vicky,


Julien here from Fido's social media team.


The experience you're describing is definitely not the one we want for our customers.  Could you please send us a private message on Facebook or Twitter so we can take a look at this with you?  You can find our info here.


Talk to you soon! :)


- Julien

Riz

My Father has been sent to collection even though is has past away

My father past away in Nov. 2017 and was still getting charged for a service he  wasn't using. I called Fido a few times got put on hold for twenty minutes , then got told that I will receive a call back, three days later got a call to get put on hold. I told them situation and they have no compassion. My father was still getting charged for a service he wasn't using and now I have gotten a letter from a collection agency telling him that if he doesn't pay they will ruin his credit, he has passed away why doesn't Fido get it? I wanted the number as it was my father number and all my cousin numbers and his apps where attached to it, they said that they would give me three free month but I have been charged for some services. Being a customer of Fido for 20 year I'm ashamed for them, and the manor of which I and other have treated.

My father past away in Nov. 2017 and was still getting charged for a service he  wasn't using. I called Fido a few times got put on hold for twenty minutes , then got told that I will receive a call back, three days later got a call to get put on hold. I told them situation and they have no compassion. My father was still getting charged for a service he wasn't using and now I have gotten a letter from a collection agency telling him that if he doesn't pay they will ruin his credit, he has passed away why doesn't Fido get it? I wanted the number as it was my father number and all my cousin numbers and his apps where attached to it, they said that they would give me three free month but I have been charged for some services. Being a customer of Fido for 20 year I'm ashamed for them, and the manor of which I and other have treated.

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Fido

I'm sad to read that Riz. Our condolences for your loss. :(


If you're willing to give us another chance, we'll be happy to take another crack at this with you. Please contact us via social media here: https://www.fido.ca/consumer/contact-us

Joe

Rogers poor signal strength

iPhone  signal strength is okay but speed is only about 7 Megabits. 

Hey Joe!

Nick here from Fido's Social Media team :)

That's definitely odd, speeds should be much faster, especially if you're on the LTE or 3G network!

Send us a PM on Facebook or Twitter so we can take a closer look at this together :) You can find our info at Fido.ca/contactus

See you there! :D

- Nick


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