Popular Plans


Fido
Fido By the Minute - 40¢ Anytime
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Minutes
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Text
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Data
$0.40
per minute
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Fido
Fido By the Day - Unlimited Incoming
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Minutes
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Text
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Data
$1.00
per day
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Fido
Fido By the Day - Unlimited Evenings and Weekends
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Minutes
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Text
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Data
$1.00
per day
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Fido
Fido Tablet Flexible Basic - Base
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Minutes
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Text
150MB
Data
$10.00
per month
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Fido
Fido Tablet Flexible - Base
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Minutes
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Text
1GB
Data
$15.00
per month
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What You Need to Know


Owned by Rogers, Fido has offered service throughout Canada for more than a decade. As a separate brand from Rogers, subscribers enjoy access to both Fido and Rogers’ networks as well as free roaming on partner networks with a supporting device.

Fido offers both prepaid and postpaid services. Postpaid plans run between $25 and $105 per month before add-ons and fees. Prepaid plans run between $16 and $70 per month before add-ons and fees.

Looking to pick up a phone to go with your service? Fido’s Plus plans make device financing simple.

What’s Good?

  • No-contract plans available
  • Bring your own device plans
  • Multi-tier phone financing
  • Most plans include unlimited messaging
  • Flat-rate per-day roaming plans for frequent travelers
  • Canada-wide calling on most plans

What’s Bad?

  • Basic services are there but little offered to differentiate its service from other carriers

Show more

Notable Features

Fido Roam: For as little as $5 a day you can unlock roaming in more than 300 countries.

Fido Pulse Plans: Pulse plans include 6 months of premium Spotify access for music lovers looking to listen on the go. Fido Roam is also included for worry-free travelling.

Circle Calling: Calls between numbers on the same account for plans with Circle Calling do not count against your monthly minute allotment.

Awards and Recognitions

How's the Network Coverage and Speed?

Fido claims their network--a combination of Fido’s and Rogers’ networks--covers more than 93% of Canadians.

Data from OpenSignal does not cover Fido’s network specifically, instead combining it with Rogers. A breakdown of the Fido/Rogers network by type is as follows:

  • 61% LTE (4G)
  • 29% HSPA+ (4G)
  • 7% UMTS (3G)
  • 3% HSPA (3G)

You can check coverage and network types in your area at the Fido support page.

Notable considerations include:

  • Coverage areas noted as “Extended” require an HSPA+ or LTE device for connectivity
  • Use of “Extended” coverage service is limited to no more than 50% of your usage across a three month period.

In the 2016 PC Magazine study “Fastest Mobile Networks in Canada,” merges the Fido and Rogers networks. However, the networks ranked third on the national level with an average LTE download speed of 43.20Mbits/sec. The average national upload speed was 21.80Mbits/sec.

Additional data from OpenSignal shows an average 4G LTE download speed for 16.9Mb/sec and an average 3G download speed of 2.2Mb/sec. 4G upload speeds measured at 7.5Mb/sec with 3G coming at 0.7Mb/sec.

Does Fido Charge Roaming Fees?

For most Fido calling plans--those labelled Canada-wide--you won’t pay roaming fees for any calls placed inside Canada.

Roaming for travel to the U.S. or internationally is covered using pay as you go (PAYG), Fido Roam or destination-specific travel add-ons. Fees vary between prepaid and postpaid services.

Postpaid Roaming Fees

If you are travelling to the U.S. you’ll find add-ons with combinations of talk, text and data. These add-ons are available per-day or per-month with prices ranging from $5 to $80.

PAYG rates in the US include:

  • $1.45 per minute for voice
  • $0.75 per sent text
  • $7.99 per day for up to 50MB of data

For international travel, you’ll find similar add-ons. Also available per-day or per-month, these packages vary in price by location.

  • European Travel Packs range from $10 to $95.
  • Asian Travel Packs range from $10 to $125.
  • African Travel Packs range from $10 to $200.

PAYG rates differ based on region. For the latest pricing, check the Fido support page.

Prepaid Roaming Fees

Prepaid roaming fees are structured slightly differently. You’ll find a flat per-minute fee by region regardless of add-ons. However, data add-ons are available to help reduce costs. Texts are billed at $0.75 each regardless of location.

Per-minute voice rates are as follows:

  • US: $2.00
  • Europe: $2.50
  • Asia, Middle East, Latin America: $3.50
  • Africa: $4.50

If you’re traveling to the US, Roaming data passes are available in sizes ranging from 2MB to 500MB. Costs start at $5 per day and top out at $100 per month.

International passes start at 2MB and top out at 75MB. Prices range between $15 and $225.

For more information on prepaid roaming fees, check the Fido support page.

What About Long Distance Fees?

Most Fido plans include Canada-wide calling with no long distance fees. However, the lowest priced prepaid and postpaid options may only include local calling.

For international calls, rates differ by country. However, Fido offers a few add-ons to help if you plan to make frequent international calls.

Fido Value Pack: For $5 per month you can unlock premium calling rates that drastically lower the per-minute charge for international calls.

U.S. Long Distance Add-On: For $15 per month you can call the US using your monthly minute allotment for no per-minute charge

Prepaid customers have access to the above-mentioned Fido Value Pack as well as a North American Long Distance Preferred Rate Add-on. For $5 per month, this add-on makes calls to the U.S. only $0.10 per minute.

You can find more about specific calling rates per country and additional options on the Fido support page.

Does Fido Offer Wi-Fi Calling?

Yes. If you have a supported phone, they allow calling over Wi-Fi at no additional charge. They do not currently offer an app for Wi-Fi calling on non-supported phones.

For device compatibility and usage information, check their Wi-Fi Calling page.

How About Voice over LTE (VoLTE)?

Yes. Fido supports both Voice and Video over LTE. If you're on a Fido Pulse plan, video calls are included in your monthly rate. For other plans, local video calls are included but long-distance video calls are billed at $0.35 per minute.

For phone compatibility and usage information, consult their Fido VoLTE page.

Can I Tether My Mobile?

You won’t pay extra charges to enable tethering on your Fido smartphones or hotspots. However, remember that data used by other devices tethered to your phone will count toward your monthly data allotment.

Do They Offer Data Rollover?

No, Fido does not offer any form of data rollover.

Do They Offer Add-ons or Bundles?

Yes! All plans include voicemail service, call waiting, balance notifications, call display and the Fido Mobile Internet Portal.

Additional offerings differ between prepaid and postpaid services.

Prepaid add-ons include:

  • $10 to $30 per month for data add-ons
  • Data passes in one-day to one-month intervals
  • $5 to $10 per month for additional text messages to numbers in Canada
  • $4 to $10 per month for additional international text messages

Postpaid add-ons include:

  • $4 per month for premium voicemail with text
  • $3 per month for call forwarding
  • $7 to $15 per month for data top-ups
  • $1 to $10 for data passes
  • $13 per month for the Fido Value Pack--includes reduced long-distance and international rates, call forwarding, name display and Fido Device protection

Do They Offer Bring Your Own Device/Sim-Only Plans?

Yes! Fido supports most unlocked GSM, UMTS, HSPA and HSPA+ devices.

For LTE access your device must support:

  • 700MHz on Band 17
  • 1700/2100MHz on Band 4
  • 2600MHz on Band 7

You can find additional information on using your own device with Fido on their support page.

Do They Require a Credit Check?

There are no credit checks for prepaid service. However, monthly service agreements may require a credit check. At the time of writing, this is a "soft" credit check. This means less chances of impact on your credit score.

Items needed include 1 of the following:

  • Canadian Driver's Licence
  • Canadian SIN Card or Letter
  • Canadian Credit Card

Plus 1 of the following:

  • Valid Canadian Driver’s License (Not applicable if used as one of the items above)
  • Valid Canadian or Foreign Passport
  • Work Visa
  • Department of Defense ID
  • Permanent Resident Card
  • Native Indian Status Card
  • CNIB Card
  • Valid, Goverment-Issued Provincial/Territorial Photo ID
  • Possession and Acquisition License (PAL)

NOTE: Credit checks from carriers that pull your credit bureau report may impact your credit score. If you're not sure the best options for your credit profile, we suggest contacting the carrier directly before attempting to obtain service.

For more information on credit check requirements and how they might affect your account, consult their Credit Limit Monitoring page.

Does Fido Charge an Early Termination Fee?

If you have a contract agreement or device finance balance remaining, there will be a fee for you to cancel service with Fido. The Fido Terms & Conditions state:

“Unless otherwise set out in the Materials, if you agree to subscribe to any Term Services, you may be subject to an early cancellation fee, as described in an Agreement ("Early Cancellation Fee"), for the early cancellation of your Term Service prior to the end of the applicable Commitment Period. Any decrease in your Commitment Period may be subject to a fee. If your Term Service is terminated prior to the end of the Commitment Period, you will pay us an Early Cancellation Fee as specified in your Agreement for that Term Service, plus taxes.”

Unfortunately, the exact formula to calculate this fee isn’t listed anywhere on the site or forums. However, our best estimate is that you would owe--at a minimum--the remaining balance for your device financing agreement with a possible administrative fee.

For more information on Fido’s early termination fees, we recommend contacting Fido and discussing the issue with one of their representatives.

Can I Port My Number To or From Fido?

Fido follows all Local Number Portability guidelines allowing you to transfer your number from an existing landline or mobile line to your new Fido line of service.

Requirements are as follows:

  • The account from which you are transferring the number must be assigned to the same name and address as your Fido account.
  • The account you’re transferring from must be in good standing--including payment of any fees resulting from the porting of the number.

Fido claims that completing porting requests takes between 1 hour and 3 business days.

For more information on starting the number porting process, refer to Fido’s support page.

Will They Unlock My Phone?

Fido will unlock any Fido phone provided the following conditions are met:

  • Your Fido account must be in good standing
  • If you received a discount on your device, you must have active service for 90 days before unlocking
  • If you purchased your device from a third-party seller, you must have active service for 90 days before unlocking

As long as you meet these requirements, unlocking your phone is as simple as calling Fido and paying the unlocking fee. For postpaid service, the $50 fee will be added to your next invoice. For prepaid service, a credit card or top up card is required at the time of unlock to cover the $50 fee.

For more information about unlocking your Fido phone through Fido, check their support page.


For additional questions about Fido pricing, features and coverage, be sure to check out our Fido Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: GSM 850 / 1900 MHz
Data network: GPRS, EDGE, HSDPA, HSPA+

Fido Customer Service

Mailing Address:
800 de la Gauchetiere West, Suite 4000 Montreal, Quebec H5A 1K3

Phone Number:
888-481-3436 (or 611 from your cell)

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Fido Question?

Visit the Fido Q&A Forum to get answers, ask a question or help others.

Review Fido:

Help inform others by sharing your experience with Fido

Reviews (3.2/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Hoom

Worst ever

I really cant get what impress people about Fido?  Its among the worst mobile companies in the world.  Over price, oweful costumer service, there is nothing good I can mention about Fido and ofcourse the rest of mobile comapnies in Canada.  Minimum 60 dollars minthly for 2-3 Gb data ?!! Seriously?  ... More
I really cant get what impress people about Fido?  Its among the worst mobile companies in the world.  Over price, oweful costumer service, there is nothing good I can mention about Fido and ofcourse the rest of mobile comapnies in Canada.  Minimum 60 dollars minthly for 2-3 Gb data ?!! Seriously?   It seems they are still in the previous century. I've been in the states, Uk, Australia, even developing middle eastern countires which had far better mobile service than Fido.   Less

Hey there, Claudia here from Fido! We're really sad to know you feel that way about us! I understand where you're coming from, however, keep in mind that markets are different from one region to the other and so are the services and prices offered. Thanks for your feedback though! We're always looking for ways to improve and your feedback is appreciated. If ever you have any questions about our services, don't hesitate to reach out to us in PM on Facebook here http://bit.ly/PMFido or through Twitter here: http://bit.ly/DMFidoSolutions . -Claudia

Charline

Finally.....customer service at it's finest! Georgetown Marketplace Fido - Thank you Josh

It has literally been ages since I have been inclined to write a review. In todays age of technology we are incredibly dependent on our devices. That's why I want to express my sincere appreciation for the service that I received at GTM Fido. I would highly recommend anyone to work with Josh. He was... More
It has literally been ages since I have been inclined to write a review. In todays age of technology we are incredibly dependent on our devices. That's why I want to express my sincere appreciation for the service that I received at GTM Fido. I would highly recommend anyone to work with Josh. He was timely, knowledgeable, thorough and found a complete solution for my needs. Less

Hey Charline, thank you so much for your feedback, we appreciate that you took the time to share this! Can you confirm the store location, I'd like to share this with Josh and his team! Thanks again :) . - Ranya

Mahan

Do not choose fido. They charge extra

When you buy a plan they not explain everything , then charge you next month.

if you cancel they not even settlement your bill. Scamer 

When you buy a plan they not explain everything , then charge you next month.

if you cancel they not even settlement your bill. Scamer 

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Hey Mahan, if you have any questions or concerns about your service, please don't hesitate to contact us, we're here to hep! You're welcome to hit us up over Facebook :https://fb.com/msg/fidomobile or send us a DM on Twitter: http://bit.ly/DMFidoSolutions

Kyle

Fairly priced

Not bad prices but not very good coverage. No data in many areas
Not bad prices but not very good coverage. No data in many areas Less

Hey Kyle! Our LTE network now covers over 95% of Canadians! Where exactly are you located? I suggest checking out our coverage map (fido.ca/coverage) to ensure you're in an area that we cover :) If you have questions, don't hesitate to hit us up on Facebook or Twitter! Here are the direct links: Facebook: http://bit.ly/PMFido Twitter: http://bit.ly/DMFidoSolutions Just reference this thread and we'll be more than happy to assist! - Nick

Fiona

Fido Barrie, Ontario

Park Place Barrie, would recommend and would go back with no issue.  Had a wonderful gentleman (Jason) who helped us.  My daughter went in frantic about losing info on her phone(someone had wiped it away)  Jason helped us for about an hour and corrected everything and made sure everything worked.... More

Park Place Barrie, would recommend and would go back with no issue.  Had a wonderful gentleman (Jason) who helped us.  My daughter went in frantic about losing info on her phone(someone had wiped it away)  Jason helped us for about an hour and corrected everything and made sure everything worked.  He is knowledgeable and has a great sense of humor.  He had her calmed down within a minute of entering store.  Thank You.

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That's awesome to hear Fiona! We'll make sure that Jason gets this awesome shoutout! :D -Terry

Felicia

They are scam artists

Fido is the wrost company in the world. I have had nothing g but problems with fido. I would not recommend anyone to be with Fido unless you like to be scammed have your money lost put into another account not being able to change your monthly plan. The same problem is recurring over and over ag... More

Fido is the wrost company in the world. I have had nothing g but problems with fido. I would not recommend anyone to be with Fido unless you like to be scammed have your money lost put into another account not being able to change your monthly plan. The same problem is recurring over and over again you guys fix the problem but it happens again and again. Worst company in the world. You guys are a bunch of crooks and scam artists

Less

Ouch Felicia! We don't want you to feel this way about us. Send us a message on Facebook or Twitter ( Fido.ca/contactus ) so we check out what happened. -Terry

Don't go with Fido

Had one problem with Fido. They overcharged my bill, I contacted them and asked them for a credit but they wouldn't give it, I talked to two different person, they didn't care about me leaving and/or  had no power to do anything. I finally left for koodo although it wasn't my intention at first.... More

Had one problem with Fido. They overcharged my bill, I contacted them and asked them for a credit but they wouldn't give it, I talked to two different person, they didn't care about me leaving and/or  had no power to do anything. I finally left for koodo although it wasn't my intention at first. I just couldn't stay with a compagny that don't respect their customer as they do.

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Hey GC, Frederike here from the Fido team. I'd like to apologize if we weren't more understanding of the situation. If there's anything at all that we can do to change your experience with us, please feel free to reach out on Social Media, you can send us a PM on Facebook Messenger :https://fb.com/msg/fidomobile or send us a DM on Twitter: http://bit.ly/DMFidoSolutions

Bahareh

No one responsible

 made a mistake and transferred more than 500 Canadian Dollar to my fido account .I called fido customer service many times till now every time they told me I will send you your check and money back I asked them when they answered it takes 3 weeks time after one month and half they told me It isn... More

 made a mistake and transferred more than 500 Canadian Dollar to my fido account .I called fido customer service many times till now every time they told me I will send you your check and money back I asked them when they answered it takes 3 weeks time after one month and half they told me It isn't possible to send my money back .Evert time I asked them to talk with a person responsible they told me they are.But I told you there is no one responsible in Fido company they just talk no action at all.No one knows How I could get my money back from the Fido account. I want to see a person not just talk to many person that they have just sit there to say it is in process and no one knows the answers.Why there is no one to see for this situations.Just different speaker no action.

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Hey Bahareh! That doesn't seem right. Send us a PM on Facebook or Twitter so we can help you out . -Terry

Anastasia

Got a bill $100 more than my contract says it would be. Fido unable to provide a breakdown or investigate after hours with customer support.

Woul give 0 stars if i could. Basically, purchased a pre-pay deal with them, disconnected after 25 days. Have a copy of the contract listing the fee as $55, records of when i joined and left. A month later get a bill for $155. Spent 2 hrs with customer support who couldnt' access my records to expla... More
Woul give 0 stars if i could. Basically, purchased a pre-pay deal with them, disconnected after 25 days. Have a copy of the contract listing the fee as $55, records of when i joined and left. A month later get a bill for $155. Spent 2 hrs with customer support who couldnt' access my records to explain how they arrived at $155. Contacted them on facebook and every time you talk to them there's a new rep so the process starts anew. They keep asking me to fill out forms or register accounts, open a new account (no way!) but 0 progress on the past contract or providing me a breakdown or any justification of the $155. I gave them the name, address, contract no and the name and date of customer support i spoke to on the phone. Thankfully I'm good with my record keeping. Now the process has dragged on for a few months and Fido, WHILE trying to access my file, passed my debt onto debt recovery agent. So now two companies are chasing me for money i don't owe while being unable to explain how they came up with the fee. Feels like customer harassment, Fido never again in my life ) They were the cheapest but i got what i paid for I guess. Go for second cheapest instead, or better average price supplier ) Less

Hey Anastasia! That doesn't sound like a pleasant situation to be in. No worries, we can get this fixed for you. Send us a PM via Facebook or Twitter and we will be glad to help you out. -Terry

hi

"Hang on…we're thinking" forever and ever

Won't let me log on
Won't let me log on Less

Hi Hi! Still having trouble logging in your Fido.ca account? Send us a PM via Facebook or Twitter and we'll get this sorted out for you. :) -Terry