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Owned by Rogers, Fido has offered service throughout Canada for more than a decade. As a separate brand from Rogers, subscribers enjoy access to both Fido and Rogers’ networks as well as free roaming on partner networks with a supporting device.

Fido offers both prepaid and postpaid services. Postpaid plans run between $25 and $105 per month before add-ons and fees. Prepaid plans run between $16 and $70 per month before add-ons and fees.

Looking to pick up a phone to go with your service? Fido’s Plus plans make device financing simple.

Does Fido Fit My Needs?

What’s Good?

  • No-contract plans available
  • Bring your own device plans
  • Multi-tier phone financing
  • Most plans include unlimited messaging
  • Flat-rate per-day roaming plans for frequent travelers
  • Canada-wide calling on most plans

What’s Bad?

  • Basic services are there but little offered to differentiate its service from other carriers

Notable Features

Fido Roam: For as little as $5 a day you can unlock roaming in more than 300 countries.

Fido Pulse Plans: Pulse plans include 6 months of premium Spotify access for music lovers looking to listen on the go. Fido Roam is also included for worry-free travelling.

Circle Calling: Calls between numbers on the same account for plans with Circle Calling do not count against your monthly minute allotment.

Awards and Recognitions

Network Coverage and Speed

Fido claims their network--a combination of Fido’s and Rogers’ networks--covers more than 93% of Canadians.

Data from OpenSignal does not cover Fido’s network specifically, instead combining it with Rogers. A breakdown of the Fido/Rogers network by type is as follows:

  • 61% LTE (4G)
  • 29% HSPA+ (4G)
  • 7% UMTS (3G)
  • 3% HSPA (3G)

You can check coverage and network types in your area at the Fido support page.

Notable considerations include:

  • Coverage areas noted as “Extended” require an HSPA+ or LTE device for connectivity
  • Use of “Extended” coverage service is limited to no more than 50% of your usage across a three month period.

In the 2016 PC Magazine study “Fastest Mobile Networks in Canada,” merges the Fido and Rogers networks. However, the networks ranked third on the national level with an average LTE download speed of 43.20Mbits/sec. The average national upload speed was 21.80Mbits/sec.

Additional data from OpenSignal shows an average 4G LTE download speed for 16.9Mb/sec and an average 3G download speed of 2.2Mb/sec. 4G upload speeds measured at 7.5Mb/sec with 3G coming at 0.7Mb/sec.

Does Fido Charge Roaming Fees?

For most Fido calling plans--those labelled Canada-wide--you won’t pay roaming fees for any calls placed inside Canada.

Roaming for travel to the U.S. or internationally is covered using pay as you go (PAYG), Fido Roam or destination-specific travel add-ons. Fees vary between prepaid and postpaid services.

Postpaid Roaming Fees

If you are travelling to the U.S. you’ll find add-ons with combinations of talk, text and data. These add-ons are available per-day or per-month with prices ranging from $5 to $80.

PAYG rates in the US include:

  • $1.45 per minute for voice
  • $0.75 per sent text
  • $7.99 per day for up to 50MB of data

For international travel, you’ll find similar add-ons. Also available per-day or per-month, these packages vary in price by location.

  • European Travel Packs range from $10 to $95.
  • Asian Travel Packs range from $10 to $125.
  • African Travel Packs range from $10 to $200.

PAYG rates differ based on region. For the latest pricing, check the Fido support page.

Prepaid Roaming Fees

Prepaid roaming fees are structured slightly differently. You’ll find a flat per-minute fee by region regardless of add-ons. However, data add-ons are available to help reduce costs. Texts are billed at $0.75 each regardless of location.

Per-minute voice rates are as follows:

  • US: $2.00
  • Europe: $2.50
  • Asia, Middle East, Latin America: $3.50
  • Africa: $4.50

If you’re traveling to the US, Roaming data passes are available in sizes ranging from 2MB to 500MB. Costs start at $5 per day and top out at $100 per month.

International passes start at 2MB and top out at 75MB. Prices range between $15 and $225.

For more information on prepaid roaming fees, check the Fido support page.

What About Long Distance Fees?

Most Fido plans include Canada-wide calling with no long distance fees. However, the lowest priced prepaid and postpaid options may only include local calling.

For international calls, rates differ by country. However, Fido offers a few add-ons to help if you plan to make frequent international calls.

Fido Value Pack: For $5 per month you can unlock premium calling rates that drastically lower the per-minute charge for international calls.

U.S. Long Distance Add-On: For $15 per month you can call the US using your monthly minute allotment for no per-minute charge

Prepaid customers have access to the above-mentioned Fido Value Pack as well as a North American Long Distance Preferred Rate Add-on. For $5 per month, this add-on makes calls to the U.S. only $0.10 per minute.

You can find more about specific calling rates per country and additional options on the Fido support page.

What is Fido’s Tethering Policy?

You won’t pay extra charges to enable tethering on your Fido smartphones or hotspots. However, remember that data used by other devices tethered to your phone will count toward your monthly data allotment.

Does Fido Offer Data Rollover?

No, Fido does not offer any form of data rollover.

Does Fido Offer Add-ons or Bundles?

Yes! All plans include voicemail service, call waiting, balance notifications, call display and the Fido Mobile Internet Portal.

Additional offerings differ between prepaid and postpaid services.

Prepaid add-ons include:

  • $10 to $30 per month for data add-ons
  • Data passes in one-day to one-month intervals
  • $5 to $10 per month for additional text messages to numbers in Canada
  • $4 to $10 per month for additional international text messages

Postpaid add-ons include:

  • $4 per month for premium voicemail with text
  • $3 per month for call forwarding
  • $7 to $15 per month for data top-ups
  • $1 to $10 for data passes
  • $13 per month for the Fido Value Pack--includes reduced long-distance and international rates, call forwarding, name display and Fido Device protection

Does Fido Offer Bring Your Own Device/Sim-Only Plans?

Yes! Fido supports most unlocked GSM, UMTS, HSPA and HSPA+ devices.

For LTE access your device must support:

  • 700MHz on Band 17
  • 1700/2100MHz on Band 4
  • 2600MHz on Band 7

You can find additional information on using your own device with Fido on their support page.

Does Fido Require Service Contracts

It depends on your needs. If you do not have your own phone or the ability to pay retail price for a phone at the time of service, the Plus plans from Fido provide device financing. In exchange for a discount on a new phone, you’ll pay an additional fee each month for up to two years from the start of your service agreement.

Does This Carrier Require a Credit Check?

There are no credit checks for prepaid service. However, monthly service agreements may require a credit check. At the time of writing, this is a "soft" credit check. This means less chances of impact on your credit score.

Items needed include 1 of the following:

  • Canadian Driver's Licence
  • Canadian SIN Card or Letter
  • Canadian Credit Card

Plus 1 of the following:

  • Valid Canadian Driver’s License (Not applicable if used as one of the items above)
  • Valid Canadian or Foreign Passport
  • Work Visa
  • Department of Defense ID
  • Permanent Resident Card
  • Native Indian Status Card
  • CNIB Card
  • Valid, Goverment-Issued Provincial/Territorial Photo ID
  • Possession and Acquisition License (PAL)

NOTE: Credit checks from carriers that pull your credit bureau report may impact your credit score. If you're not sure the best options for your credit profile, we suggest contacting the carrier directly before attempting to obtain service.

For more information on credit check requirements and how they might affect your account, consult their Credit Limit Monitoring page.

Does Fido Charge an Early Termination Fee?

If you have a contract agreement or device finance balance remaining, there will be a fee for you to cancel service with Fido. The Fido Terms & Conditions state:

“Unless otherwise set out in the Materials, if you agree to subscribe to any Term Services, you may be subject to an early cancellation fee, as described in an Agreement ("Early Cancellation Fee"), for the early cancellation of your Term Service prior to the end of the applicable Commitment Period. Any decrease in your Commitment Period may be subject to a fee. If your Term Service is terminated prior to the end of the Commitment Period, you will pay us an Early Cancellation Fee as specified in your Agreement for that Term Service, plus taxes.”

Unfortunately, the exact formula to calculate this fee isn’t listed anywhere on the site or forums. However, our best estimate is that you would owe--at a minimum--the remaining balance for your device financing agreement with a possible administrative fee.

For more information on Fido’s early termination fees, we recommend contacting Fido and discussing the issue with one of their representatives.

Can I Port My Number To or From Fido?

Fido follows all Local Number Portability guidelines allowing you to transfer your number from an existing landline or mobile line to your new Fido line of service.

Requirements are as follows:

  • The account from which you are transferring the number must be assigned to the same name and address as your Fido account.
  • The account you’re transferring from must be in good standing--including payment of any fees resulting from the porting of the number.

Fido claims that completing porting requests takes between 1 hour and 3 business days.

For more information on starting the number porting process, refer to Fido’s support page.

Will Fido Unlock My Phone?

Fido will unlock any Fido phone provided the following conditions are met:

  • Your Fido account must be in good standing
  • If you received a discount on your device, you must have active service for 90 days before unlocking
  • If you purchased your device from a third-party seller, you must have active service for 90 days before unlocking

As long as you meet these requirements, unlocking your phone is as simple as calling Fido and paying the unlocking fee. For postpaid service, the $50 fee will be added to your next invoice. For prepaid service, a credit card or top up card is required at the time of unlock to cover the $50 fee.

For more information about unlocking your Fido phone through Fido, check their support page.

NOTE: Your carrier is not the only option for unlocking your phone. If you cannot get a carrier unlock, our guide on how to unlock your phone offers trustable alternatives to help you unleash the full potential of your phone.


For additional questions about Fido pricing, features and coverage, be sure to check out our Fido Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know, it's definitely appreciated and will help make this page better for everyone.


Voice network: GSM 850 / 1900 MHz
Data network: GPRS, EDGE, HSDPA, HSPA+

Fido Customer Service

Mailing Address:
800 de la Gauchetiere West, Suite 4000 Montreal, Quebec H5A 1K3

Telephone:
888-481-3436 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Fido Question?

Visit the Fido Q&A Forum to get answers, ask a question or help others.


I rate Fido:

Help inform others by sharing your experience with Fido

Reviews (3.2/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Bad Bad service from Fido

Have been a customer with fido for around four years, I was going to travel to india for month and call customer service to get unlock code for my phone so I can use it there I was told have to pay $50 for it, FOR WHAT for being your customer. THANK YOU very much for asking me to pay for something t... More

Have been a customer with fido for around four years, I was going to travel to india for month and call customer service to get unlock code for my phone so I can use it there I was told have to pay $50 for it, FOR WHAT for being your customer. THANK YOU very much for asking me to pay for something that should be FREE.  And when I wrote review on their site they deleted it

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Customer service is going downhill every day. Better before rogers bought them.

20 yr customer fed up with lousy customer service. I'm gone.

20 yr customer fed up with lousy customer service. I'm gone.

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Thieves - Good Riddance Fido!

I blissfully/gladly/delightedly/merrily switched to another company - due to Fido's criminal billing procedures.  Although I paid monthly on the due date, they insisted I paid late every month.  They charged $2 to $3 monthly interest charges and I needed to phone them monthly to correct these ina... More

<p>I blissfully/gladly/delightedly/merrily switched to another company - due to Fido's criminal billing procedures.  Although I paid monthly on the due date, they insisted I paid late every month.  They charged $2 to $3 monthly interest charges and I needed to phone them monthly to correct these inappropriate interest charges. </p><p><br></p><p>Fido individuals told me they would give me a "Goodwill credit" of $15.00 for my trouble  (and they did).  Two months after receiving the "Goodwill credit" (and still incurring troubling, dishonest interest charges which were supposedly eventually corrected), I changed to another carrier and they cancelled my "Goodwill credit".  They charged me an atrocious amount to cancel my contract, which I did pay - good riddance Fido - and then later sent me a bill that I had overpaid them.  I suddenly had a small $11.42 credit.  I phoned them a couple times to "send me the $11.42 cheque" and they twice (2 different people {Danni &amp; Sophia} on 2 different phone calls) said it was "in the mail" (lol).  The third time I called and spoke to a Supervisor named "Steve" who told me/ "explained" to me that I owed Fido nothing and that Fido didn't owe me anything either.  The $11.42 credit was to "my account" and not to me - ha.  He told me that I could write to Josee Bourdages , Vice President of Customer Care &amp; Billing for Fido at 800 De la Gauche Tire Street, West Suite 4000, Montreal, QC, H5A 1K3 and express my concerns.  He also told me that Fido could not text to my phone number - as it was not a Fido number (huh? Fido can't text) even though I had the same phone number with Fido (but really huh Fido is unable to text? to non-Fido numbers).</p><p><br></p><p>Anyways, as mentioned, good riddance to Fido.  I'm glad to not be wasting time phoning them monthly and am so much happier with better (non-criminal) billing procedures with their archrivals.  </p>

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Terrible service!!!

Terrible service!!! A month ago, my phone stopped working. (LG G4), I got it March this year, less than a year. So, I brought it back to the store to get it fixed. I got the loaner phone and waited for 2 weeks. They called me, told me that they gave me a brand new phone, apparently it's not a bra... More

<p>Terrible service!!! A month ago, my phone stopped working. (LG G4), I got it March this year, less than a year. So, I brought it back to the store to get it fixed. I got the loaner phone and waited for 2 weeks. They called me, told me that they gave me a brand new phone, apparently it's not a brand new phone, it was my old phone and couldn't get it to work! KEVIN, the assistant manager said that he is going to send it back and I have to wait for another 2 weeks again. I was there with my friend for over an hour coz they had to charge it etc.. etc.. I was disappointed so I didn't get the loaner phone at that time. Went home and used my old phone Samsung S3. In addition. Kevin suggested me to call the customer service, which is a bad idea cos I had to be in the line for 3 hours and nothing happened. 2 weeks after(today)  I got a call from one of the Fido employee in Burlington Mall, telling me that my phone has arrived. (Skeptical) I asked him if my phone is already working, unfortunately it WASN"T SENT BACK!!! (FURIOUS) I asked Kevin why it wasn't sent back? and why he had to wait for 2 weeks to inform me about this? Whereas he could have called me the day after I left my phone there.. HIs reason was, none of the papers were signed, etc etc.. Well, I was there for more than 1 hour and he didn't asked me to sign anything when he told me that he is going to send my phone back.. and didn't I sign some documents already from the firsst time they sent my phone back?(I knew he forgot to send my phone back otherwise he could have called me right away). I am so disappointed with the service and I am actually wondering how he became the assistant manager of the store, he is lacking knowledge in dealing with this matter. Fido Burlington has to train their employees better to attract customers and give better service. Because you guys just lost some valued customers by doing this. I haven't had my phone for 1 month now.. I asked Kevin to pass the phone to the manager maybe he can give me better answer and solution to this matter but he refused to and insisted that he is the assistant manager. I really don't know where to turn at this point. Who should I call? I am so frustrated!!! They are only nice when you are starting a plan and getting a new phone from them.. But when problems strike, they don't deal with it and pass you around like a ball.. They would tell you to call customer service, and customer service will tell you to talk to the store manager etc.. etc.. they even told me to call the LG manufacturing company!!! Unbelievable!!<br></p>

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Fido won't allow you to cancel.

I have tried 3 times to cancel my service. They won't allow it. I get an answer, take my info, then say they have to transfer to someone else. Then leave you hanging on the phone for over an hour.

I have tried 3 times to cancel my service. They won't allow it. I get an answer, take my info, then say they have to transfer to someone else. Then leave you hanging on the phone for over an hour.

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Nelson was wonderful.

I lost all my contacts on my iPhone and went to Fido in the Dufferin Mall, Toronto.  I spoke with Nelson and he restored my contacts.  I was very happy with his service.


<p>I lost all my contacts on my iPhone and went to Fido in the Dufferin Mall, Toronto.  I spoke with Nelson and he restored my contacts.  I was very happy with his service.<br></p><p><br></p>

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I lost all my contacts on my iPhone and went to Fido in the Dufferin Mall, Toronto. I spoke with Nelson and he restored my contacts. I was very happy with his service.

I hate this

WORST CUSTOMER SERVICE EVER

WORST CUSTOMER SERVICE EVER

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I hate it because

they dont offer share everything plans and charge you an arm and a leg if you go over your data.. its double the price than with rogers and that's the only one i looked at so far, and offers less data - if i want to lower my price with fido, i have to pick less data - what a crock of ...

<p>they dont offer share everything plans and charge you an arm and a leg if you go over your data.. its double the price than with rogers and that's the only one i looked at so far, and offers less data - if i want to lower my price with fido, i have to pick less data - what a crock of ...</p>

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beware DO NOT go with FIDO

i would give fido a zero if able. honestly worst service i have experienced ever. I really dont know where they hire their employees but none of them seem to be trained the same with in the company. I have waited on hold for an hour once to talk to a manager and have also had to hang up after waitin... More

i would give fido a zero if able. honestly worst service i have experienced ever. I really dont know where they hire their employees but none of them seem to be trained the same with in the company. I have waited on hold for an hour once to talk to a manager and have also had to hang up after waiting 45mins plus on different occasions. Today I called because I pay 100$ a month and havent been getting any signal through out my city. They ended up not doing anything to fix the connection and than proceeded to tell.me I must go instore to get a new phone... I just got a samsung 6 in the summer. It isnt even 6 months old. Pathetic service. I will be canceling my plan and looking for a pay as you go.  

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Fido can bite me

Fido is overpriced and is notorious for locking you into a plan that delivers sub-par service for way too much money. I went to change my plan after they began offering cheaper plans, and they said i was locked in to a plan where i had to pay $45/month more than a similar plan that was now offere... More

<p>Fido is overpriced and is notorious for locking you into a plan that delivers sub-par service for way too much money. I went to change my plan after they began offering cheaper plans, and they said i was locked in to a plan where i had to pay $45/month more than a similar plan that was now offered. The only way out is to buy my phone (i am) and GO ELSEWHERE. Canada, when the hell are we going to get some bloody competition? </p>

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