What You Need to Know


Owned by Rogers, Fido has offered service throughout Canada for more than a decade. As a separate brand from Rogers, subscribers enjoy access to both Fido and Rogers’ networks as well as free roaming on partner networks with a supporting device.

Fido offers both prepaid and postpaid services. Postpaid plans run between $25 and $105 per month before add-ons and fees. Prepaid plans run between $16 and $70 per month before add-ons and fees.

Looking to pick up a phone to go with your service? Fido’s Plus plans make device financing simple.

What’s Good?

  • No-contract plans available
  • Bring your own device plans
  • Multi-tier phone financing
  • Most plans include unlimited messaging
  • Flat-rate per-day roaming plans for frequent travelers
  • Canada-wide calling on most plans

What’s Bad?

  • Basic services are there but little offered to differentiate its service from other carriers

Show more

Notable Features

Fido Roam: For as little as $5 a day you can unlock roaming in more than 300 countries.

Fido Pulse Plans: Pulse plans include 6 months of premium Spotify access for music lovers looking to listen on the go. Fido Roam is also included for worry-free travelling.

Circle Calling: Calls between numbers on the same account for plans with Circle Calling do not count against your monthly minute allotment.

Awards and Recognitions

How's the Network Coverage and Speed?

Fido claims their network--a combination of Fido’s and Rogers’ networks--covers more than 93% of Canadians.

Data from OpenSignal does not cover Fido’s network specifically, instead combining it with Rogers. A breakdown of the Fido/Rogers network by type is as follows:

  • 61% LTE (4G)
  • 29% HSPA+ (4G)
  • 7% UMTS (3G)
  • 3% HSPA (3G)

You can check coverage and network types in your area at the Fido support page.

Notable considerations include:

  • Coverage areas noted as “Extended” require an HSPA+ or LTE device for connectivity
  • Use of “Extended” coverage service is limited to no more than 50% of your usage across a three month period.

In the 2016 PC Magazine study “Fastest Mobile Networks in Canada,” merges the Fido and Rogers networks. However, the networks ranked third on the national level with an average LTE download speed of 43.20Mbits/sec. The average national upload speed was 21.80Mbits/sec.

Additional data from OpenSignal shows an average 4G LTE download speed for 16.9Mb/sec and an average 3G download speed of 2.2Mb/sec. 4G upload speeds measured at 7.5Mb/sec with 3G coming at 0.7Mb/sec.

Does Fido Charge Roaming Fees?

For most Fido calling plans--those labelled Canada-wide--you won’t pay roaming fees for any calls placed inside Canada.

Roaming for travel to the U.S. or internationally is covered using pay as you go (PAYG), Fido Roam or destination-specific travel add-ons. Fees vary between prepaid and postpaid services.

Postpaid Roaming Fees

If you are travelling to the U.S. you’ll find add-ons with combinations of talk, text and data. These add-ons are available per-day or per-month with prices ranging from $5 to $80.

PAYG rates in the US include:

  • $1.45 per minute for voice
  • $0.75 per sent text
  • $7.99 per day for up to 50MB of data

For international travel, you’ll find similar add-ons. Also available per-day or per-month, these packages vary in price by location.

  • European Travel Packs range from $10 to $95.
  • Asian Travel Packs range from $10 to $125.
  • African Travel Packs range from $10 to $200.

PAYG rates differ based on region. For the latest pricing, check the Fido support page.

Prepaid Roaming Fees

Prepaid roaming fees are structured slightly differently. You’ll find a flat per-minute fee by region regardless of add-ons. However, data add-ons are available to help reduce costs. Texts are billed at $0.75 each regardless of location.

Per-minute voice rates are as follows:

  • US: $2.00
  • Europe: $2.50
  • Asia, Middle East, Latin America: $3.50
  • Africa: $4.50

If you’re traveling to the US, Roaming data passes are available in sizes ranging from 2MB to 500MB. Costs start at $5 per day and top out at $100 per month.

International passes start at 2MB and top out at 75MB. Prices range between $15 and $225.

For more information on prepaid roaming fees, check the Fido support page.

What About Long Distance Fees?

Most Fido plans include Canada-wide calling with no long distance fees. However, the lowest priced prepaid and postpaid options may only include local calling.

For international calls, rates differ by country. However, Fido offers a few add-ons to help if you plan to make frequent international calls.

Fido Value Pack: For $5 per month you can unlock premium calling rates that drastically lower the per-minute charge for international calls.

U.S. Long Distance Add-On: For $15 per month you can call the US using your monthly minute allotment for no per-minute charge

Prepaid customers have access to the above-mentioned Fido Value Pack as well as a North American Long Distance Preferred Rate Add-on. For $5 per month, this add-on makes calls to the U.S. only $0.10 per minute.

You can find more about specific calling rates per country and additional options on the Fido support page.

Can I Tether My Mobile?

You won’t pay extra charges to enable tethering on your Fido smartphones or hotspots. However, remember that data used by other devices tethered to your phone will count toward your monthly data allotment.

Do They Offer Data Rollover?

No, Fido does not offer any form of data rollover.

Do They Offer Add-ons or Bundles?

Yes! All plans include voicemail service, call waiting, balance notifications, call display and the Fido Mobile Internet Portal.

Additional offerings differ between prepaid and postpaid services.

Prepaid add-ons include:

  • $10 to $30 per month for data add-ons
  • Data passes in one-day to one-month intervals
  • $5 to $10 per month for additional text messages to numbers in Canada
  • $4 to $10 per month for additional international text messages

Postpaid add-ons include:

  • $4 per month for premium voicemail with text
  • $3 per month for call forwarding
  • $7 to $15 per month for data top-ups
  • $1 to $10 for data passes
  • $13 per month for the Fido Value Pack--includes reduced long-distance and international rates, call forwarding, name display and Fido Device protection

Do They Offer Bring Your Own Device/Sim-Only Plans?

Yes! Fido supports most unlocked GSM, UMTS, HSPA and HSPA+ devices.

For LTE access your device must support:

  • 700MHz on Band 17
  • 1700/2100MHz on Band 4
  • 2600MHz on Band 7

You can find additional information on using your own device with Fido on their support page.

Do They Require a Credit Check?

There are no credit checks for prepaid service. However, monthly service agreements may require a credit check. At the time of writing, this is a "soft" credit check. This means less chances of impact on your credit score.

Items needed include 1 of the following:

  • Canadian Driver's Licence
  • Canadian SIN Card or Letter
  • Canadian Credit Card

Plus 1 of the following:

  • Valid Canadian Driver’s License (Not applicable if used as one of the items above)
  • Valid Canadian or Foreign Passport
  • Work Visa
  • Department of Defense ID
  • Permanent Resident Card
  • Native Indian Status Card
  • CNIB Card
  • Valid, Goverment-Issued Provincial/Territorial Photo ID
  • Possession and Acquisition License (PAL)

NOTE: Credit checks from carriers that pull your credit bureau report may impact your credit score. If you're not sure the best options for your credit profile, we suggest contacting the carrier directly before attempting to obtain service.

For more information on credit check requirements and how they might affect your account, consult their Credit Limit Monitoring page.

Does Fido Charge an Early Termination Fee?

If you have a contract agreement or device finance balance remaining, there will be a fee for you to cancel service with Fido. The Fido Terms & Conditions state:

“Unless otherwise set out in the Materials, if you agree to subscribe to any Term Services, you may be subject to an early cancellation fee, as described in an Agreement ("Early Cancellation Fee"), for the early cancellation of your Term Service prior to the end of the applicable Commitment Period. Any decrease in your Commitment Period may be subject to a fee. If your Term Service is terminated prior to the end of the Commitment Period, you will pay us an Early Cancellation Fee as specified in your Agreement for that Term Service, plus taxes.”

Unfortunately, the exact formula to calculate this fee isn’t listed anywhere on the site or forums. However, our best estimate is that you would owe--at a minimum--the remaining balance for your device financing agreement with a possible administrative fee.

For more information on Fido’s early termination fees, we recommend contacting Fido and discussing the issue with one of their representatives.

Can I Port My Number To or From Fido?

Fido follows all Local Number Portability guidelines allowing you to transfer your number from an existing landline or mobile line to your new Fido line of service.

Requirements are as follows:

  • The account from which you are transferring the number must be assigned to the same name and address as your Fido account.
  • The account you’re transferring from must be in good standing--including payment of any fees resulting from the porting of the number.

Fido claims that completing porting requests takes between 1 hour and 3 business days.

For more information on starting the number porting process, refer to Fido’s support page.

Will They Unlock My Phone?

Fido will unlock any Fido phone provided the following conditions are met:

  • Your Fido account must be in good standing
  • If you received a discount on your device, you must have active service for 90 days before unlocking
  • If you purchased your device from a third-party seller, you must have active service for 90 days before unlocking

As long as you meet these requirements, unlocking your phone is as simple as calling Fido and paying the unlocking fee. For postpaid service, the $50 fee will be added to your next invoice. For prepaid service, a credit card or top up card is required at the time of unlock to cover the $50 fee.

For more information about unlocking your Fido phone through Fido, check their support page.


For additional questions about Fido pricing, features and coverage, be sure to check out our Fido Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: GSM 850 / 1900 MHz
Data network: GPRS, EDGE, HSDPA, HSPA+

Fido Customer Service

Mailing Address:
800 de la Gauchetiere West, Suite 4000 Montreal, Quebec H5A 1K3

Telephone:
888-481-3436 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Fido Question?

Visit the Fido Q&A Forum to get answers, ask a question or help others.


I rate Fido:

Help inform others by sharing your experience with Fido

Reviews (3.2/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Smedley

Worst Service Ever

Mis-billed 5 months in a row.  Continued to be billed after I asked for "paying out today to be done".  Given customer service numbers that don't work.  Told "not authorized to deal with this."  Great....  Canada US service is horrific - .55 cents a minute plus $5 a day roaming...who does that?  Mis... More
Mis-billed 5 months in a row.  Continued to be billed after I asked for "paying out today to be done".  Given customer service numbers that don't work.  Told "not authorized to deal with this."  Great....  Canada US service is horrific - .55 cents a minute plus $5 a day roaming...who does that?  Misquoted and corrected, then mis-billed again and again.  Don't sign up - especially if you travel at all!  Service Reps nice...BUT WORST COMPANY EVER! Less
Jessie

Worst Service

Worst customer service.....Spoke to Sukhman...ID I1046045231. I had an account with fido for 3 years and added my sister on my account. She accidentally overused the minutes. They charged $1,000 extra. Upon talking to Sukhman, he said he can discuss a credit between 100 to 1000. After wasting 2 h... More

Worst customer service.....Spoke to Sukhman...ID I1046045231. I had an account with fido for 3 years and added my sister on my account. She accidentally overused the minutes. They charged $1,000 extra. Upon talking to Sukhman, he said he can discuss a credit between 100 to 1000. After wasting 2 hours he provided a credit of $40 as a Goodwill. Worst experience ever.

Less
Joe

I don't love Fido cell reception is poor in noth east st Catharines

Ping 79ms

download 13.89

upload 8.67

Ping 79ms

download 13.89

upload 8.67

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Mayie

A Rip-Off Company

Have been with Fido for more than 10 years. They would always overcharge the bills but not one time would undercharge it.  When I finally decided to quit their service they use ridiculous logic to calculate the last bill in order to rip a few more dollars from a already-decided-to-go customer.  <... More

Have been with Fido for more than 10 years. They would always overcharge the bills but not one time would undercharge it.  When I finally decided to quit their service they use ridiculous logic to calculate the last bill in order to rip a few more dollars from a already-decided-to-go customer.  

Less
John

Terrible experience after ten years

I've been a customer since roughly ten years ago. It started well with a good plan and a qwerty phone. But in the recent years, when ever I accept any sort of promotion offers or use my fido dollars. Fido seems to always go out of way to nic and dime me for unreasonable charges and fees. Resultin... More

I've been a customer since roughly ten years ago. It started well with a good plan and a qwerty phone. But in the recent years, when ever I accept any sort of promotion offers or use my fido dollars. Fido seems to always go out of way to nic and dime me for unreasonable charges and fees. Resulting in bills way higher somehow than what I should be paying.  I usually have to call them and complain about the mistakes and sometimes they have no choice but to credit me for the overcharges, but they tax it first and then apply the credit so I end up paying for the tax on the overcharge no matter what (what a dirty trick!). Last year my contract ended and I finally had enough after trying 3 times to get a better plan than what is posted on the website. After ten years with them they wouldn't offer me anything.  I'm with public mobile now and have been very satisfied with them.  


Less
Carl

They suck

Don't go with fido
Don't go with fido Less
Cedricka

Good problem solving skills

I had an excessive data charge that sent my bill up to $395, admittedly i did go over my data, i spoke to a rep who explained and broke the details down, she offered a small reimbursement and also offered to ave my plan changed so i could get more data, it still cost me 20 dollars extra but at le... More

I had an excessive data charge that sent my bill up to $395, admittedly i did go over my data, i spoke to a rep who explained and broke the details down, she offered a small reimbursement and also offered to ave my plan changed so i could get more data, it still cost me 20 dollars extra but at least i wont  have to pay hundreds of dollars. I honestly find Fido a bit expensive and  the data/ dollar ratio is way too high. but hey the network is fast and  I'm satisfied with that atleast

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M.A

Bad experience with Fido

I bought a data plan from Fido. 1 GB to 5GB and the monthly payment suppose to be as per my contract in the range of $15 - $35. The customer service desk assured to me prior to issuance of my contract that the data is locked and the usage won't go beyond 5GB. Few months everything was so fine unt... More

I bought a data plan from Fido. 1 GB to 5GB and the monthly payment suppose to be as per my contract in the range of $15 - $35. The customer service desk assured to me prior to issuance of my contract that the data is locked and the usage won't go beyond 5GB. Few months everything was so fine until I received a bill of $95 for 1 month. Immediately I sent a request to terminate the service. It  really was very bad experience for me with Fido! I never expected that!

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Darach

Fido scam!!!

i have now tried to contact fido in person, online and through the call centre. All i want to do is pay off my bill and cancel as I am leaving the country . However I have yet to find an agent to help me do this simple thing. And the bill keeps rising....
i have now tried to contact fido in person, online and through the call centre. All i want to do is pay off my bill and cancel as I am leaving the country . However I have yet to find an agent to help me do this simple thing. And the bill keeps rising.... Less
ivo

lots of lies from Fido, unjustified bills, poor customer service,... it sucks!