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Fido
Fido By the Day - Unlimited Incoming
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Text
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Fido
Fido By the Day - Unlimited Evenings and Weekends
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Fido
Fido $10.75 By the Month
50
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Fido
Fido $15.75 By the Month
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Fido
Fido $25 Talk and Text
100
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What You Need to Know


Owned by Rogers, Fido has offered service throughout Canada for more than a decade. As a separate brand from Rogers, subscribers enjoy access to both Fido and Rogers’ networks as well as free roaming on partner networks with a supporting device.

Fido offers both prepaid and postpaid services. Postpaid plans run between $25 and $105 per month before add-ons and fees. Prepaid plans run between $16 and $70 per month before add-ons and fees.

Looking to pick up a phone to go with your service? Fido’s Plus plans make device financing simple.

What’s Good?

  • No-contract plans available
  • Bring your own device plans
  • Multi-tier phone financing
  • Most plans include unlimited messaging
  • Flat-rate per-day roaming plans for frequent travelers
  • Canada-wide calling on most plans

What’s Bad?

  • Basic services are there but little offered to differentiate its service from other carriers

Notable Features

Fido Roam: For as little as $5 a day you can unlock roaming in more than 300 countries.

Fido Pulse Plans: Pulse plans include 6 months of premium Spotify access for music lovers looking to listen on the go. Fido Roam is also included for worry-free traveling.

Circle Calling: Calls between numbers on the same account for plans with Circle Calling do not count against your monthly minute allotment.

Awards and Recognitions

How's the Network Coverage and Speed?

Fido claims their network--a combination of Fido’s and Rogers’ networks--covers more than 93% of Canadians.

Data from OpenSignal does not cover Fido’s network specifically, instead they combine it with Rogers. A breakdown of the Fido/Rogers network by type is as follows:

  • 61% LTE (4G)
  • 29% HSPA+ (4G)
  • 7% UMTS (3G)
  • 3% HSPA (3G)

You can check coverage and network types in your area at the Fido support page.

Notable considerations include:

  • Coverage areas noted as “Extended” require an HSPA+ or LTE device for connectivity
  • Use of “Extended” coverage service is limited to no more than 50% of your usage over a three month period.

In the 2016 PC Magazine study “Fastest Mobile Networks in Canada,” merges the Fido and Rogers networks. However, the networks ranked third on the national level with an average LTE download speed of 43.20Mbits/sec. The average national upload speed was 21.80Mbits/sec.

Additional data from OpenSignal shows an average 4G LTE download speed for 16.9Mb/sec and an average 3G download speed of 2.2Mb/sec. 4G upload speeds measured at 7.5Mb/sec with 3G coming at 0.7Mb/sec.

Does Fido Charge Roaming Fees?

For most Fido calling plans--those labeled Canada-wide--you won’t pay roaming fees for any calls placed inside Canada.

Roaming for travel to the U.S. or internationally is covered using pay as you go (PAYG), Fido Roam or destination-specific travel add-ons. Fees vary between prepaid and postpaid services.

Postpaid Roaming Fees

If you are traveling to the U.S. you’ll find add-ons with combinations of talk, text, and data. These add-ons are available per-day or per-month with prices ranging from $5 to $80.

PAYG rates in the US include:

  • $1.45 per minute for voice
  • $0.75 per sent text
  • $7.99 per day for up to 50MB of data

For international travel, you’ll find similar add-ons. Also available per-day or per-month, these packages vary in price by location.

  • European Travel Packs range from $10 to $95.
  • Asian Travel Packs range from $10 to $125.
  • African Travel Packs range from $10 to $200.

PAYG rates differ based on region. For the latest pricing, check the Fido support page.

Prepaid Roaming Fees

Prepaid roaming fees are structured slightly differently. You’ll find a flat per-minute fee by region regardless of add-ons. However, data add-ons are available to help reduce costs. Texts are billed at $0.75 each regardless of location.

Per-minute voice rates are as follows:

  • US: $2.00
  • Europe: $2.50
  • Asia, Middle East, Latin America: $3.50
  • Africa: $4.50

If you’re traveling to the US, Roaming data passes are available in sizes ranging from 2MB to 500MB. Costs start at $5 per day and top out at $100 per month.

International passes start at 2MB and top out at 75MB. Prices range between $15 and $225.

For more information on prepaid roaming fees, check the Fido support page.

What About Long Distance Fees?

Most Fido plans include Canada-wide calling with no long distance fees. However, the lowest priced prepaid and postpaid options may only include local calling.

For international calls, rates differ by country. However, Fido offers a few add-ons to help if you plan to make frequent international calls.

Fido Value Pack: For $5 per month you can unlock premium calling rates that drastically lower the per-minute charge for international calls.

U.S. Long Distance Add-On: For $15 per month you can call the US using your monthly minute allotment for no per-minute charge

Prepaid customers have access to the above-mentioned Fido Value Pack as well as a North American Long Distance Preferred Rate Add-on. For $5 per month, this add-on makes calls to the U.S. only $0.10 per minute.

You can find more about specific calling rates per country and additional options on the Fido support page.

Does Fido Offer Wi-Fi Calling?

Yes. If you have a supported phone, they allow calling over Wi-Fi at no additional charge. They do not currently offer an app for Wi-Fi calling on non-supported phones.

For device compatibility and usage information, check their Wi-Fi Calling page.

How About Voice over LTE (VoLTE)?

Yes. Fido supports both Voice and Video over LTE. If you're on a Fido Pulse plan, video calls are included in your monthly rate. For other plans, local video calls are included but long-distance video calls are billed at $0.35 per minute.

For phone compatibility and usage information, consult their Fido VoLTE page.

Can I Tether My Mobile?

You won’t pay extra charges to enable tethering on your Fido smartphones or hotspots. However, remember that data used by other devices tethered to your phone will count toward your monthly data allotment.

Do They Offer Data Rollover?

No, Fido does not offer any form of data rollover.

Do They Offer Add-ons or Bundles?

Yes! All plans include voicemail service, call waiting, balance notifications, call display and the Fido Mobile Internet Portal.

Additional offerings differ between prepaid and postpaid services.

Prepaid add-ons include:

  • $10 to $30 per month for data add-ons
  • Data passes in one-day to one-month intervals
  • $5 to $10 per month for additional text messages to numbers in Canada
  • $4 to $10 per month for additional international text messages

Postpaid add-ons include:

  • $4 per month for premium voicemail with text
  • $3 per month for call forwarding
  • $7 to $15 per month for data top-ups
  • $1 to $10 for data passes
  • $13 per month for the Fido Value Pack--includes reduced long-distance and international rates, call forwarding, name display, and Fido Device protection

Do They Offer Bring Your Own Device/Sim-Only Plans?

Yes! Fido supports most unlocked GSM, UMTS, HSPA and HSPA+ devices.

For LTE access your device must support:

  • 700MHz on Band 17
  • 1700/2100MHz on Band 4
  • 2600MHz on Band 7

You can find additional information on using your own device with Fido on their support page.

Do They Require a Credit Check?

There are no credit checks for prepaid service. However, monthly service agreements may require a credit check. At the time of writing, this is a "soft" credit check. This means fewer chances of an impact on your credit score.

Items needed include 1 of the following:

  • Canadian Driver's Licence
  • Canadian SIN Card or Letter
  • Canadian Credit Card

Plus 1 of the following:

  • Valid Canadian Driver’s License (Not applicable if used as one of the items above)
  • Valid Canadian or Foreign Passport
  • Work Visa
  • Department of Defense ID
  • Permanent Resident Card
  • Native Indian Status Card
  • CNIB Card
  • Valid, Government-Issued Provincial/Territorial Photo ID
  • Possession and Acquisition License (PAL)

NOTE: Credit checks from carriers that pull your credit bureau report may impact your credit score. If you're not sure the best options for your credit profile, we suggest contacting the carrier directly before attempting to obtain service.

For more information on credit check requirements and how they might affect your account, consult their Credit Limit Monitoring page.

What About Activation and SIM Fees?

Fido charges a one-time $25 activation fee for every new line of service.

They also charge a $25 upgrade fee for processing phone upgrades.

However, both fees are waived if you complete the process online.

To bring your own phone or tablet, you'll need a Fido SIM.

SIM kits are available for $10 through their online store.

Does Fido Charge an Early Termination Fee?

If you have a contract agreement or device finance balance remaining, there will be a fee for you to cancel service with Fido. The Fido Terms & Conditions state:

“Unless otherwise set out in the Materials, if you agree to subscribe to any Term Services, you may be subject to an early cancellation fee, as described in an Agreement ("Early Cancellation Fee"), for the early cancellation of your Term Service prior to the end of the applicable Commitment Period. Any decrease in your Commitment Period may be subject to a fee. If your Term Service is terminated prior to the end of the Commitment Period, you will pay us an Early Cancellation Fee as specified in your Agreement for that Term Service, plus taxes.”

Unfortunately, the exact formula to calculate this fee isn’t listed anywhere on the site or forums. However, our best estimate is that you would owe--at a minimum--the remaining balance for your device financing agreement with a possible administrative fee.

For more information on Fido’s early termination fees, we recommend contacting Fido and discussing the issue with one of their representatives.

Can I Port My Number To or From Fido?

Fido follows all Local Number Portability guidelines allowing you to transfer your number from an existing landline or mobile line to your new Fido line of service.

Requirements are as follows:

  • The account from which you are transferring the number must be assigned to the same name and address as your Fido account.
  • The account you’re transferring from must be in good standing--including payment of any fees resulting from the porting of the number.

Fido claims that completing porting requests takes between 1 hour and 3 business days.

For more information on starting the number porting process, refer to Fido’s support page.

Will They Unlock My Phone?

Fido will unlock any Fido phone provided the following conditions are met:

  • Your Fido account must be in good standing
  • If you received a discount on your device, you must have active service for 90 days before unlocking
  • If you purchased your device from a third-party seller, you must have active service for 90 days before unlocking

According to CRTC Wireless Code regulations effective December 2017, they must unlock your phone free of charge upon request.

For more information about unlocking your Fido phone through Fido, check their support page.


For additional questions about Fido pricing, features, and coverage, be sure to check out our Fido Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: GSM 850 / 1900 MHz
Data network: GPRS, EDGE, HSDPA, HSPA+, LTE

Fido Customer Service

Mailing Address:
800 de la Gauchetiere West, Suite 4000 Montreal, Quebec H5A 1K3

Phone Number:
888-481-3436 (or 611 from your cell)

Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Review Sources and Citations

Review Fido:

Help inform others by sharing your experience with Fido

Rate It:

Critic Reviews


Android Authority

A tried-and-true discount brand

from Android Authority

Fido is a great way to save money while still having solid service and even getting a free or cheap phone thrown into the deal.

Read full review

Fido is a great way to save money while still having solid service and even getting a free or cheap phone thrown into the deal.

Read full review

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User Reviews


Vicki

don't choose fido

terrible customer service!! I have nothing good to say about this company and I don't even have a phone with them. I tried twice to get a phone and all they sent us was a sim card. trying to get a refund now is worse than pulling teeth. they would've sent me to collections by now if I took 3 months to...More
terrible customer service!! I have nothing good to say about this company and I don't even have a phone with them. I tried twice to get a phone and all they sent us was a sim card. trying to get a refund now is worse than pulling teeth. they would've sent me to collections by now if I took 3 months to pay. and possibly longer I havn't even got my refund yet. don't get any services with this company! Less

Hey Vicky,


Julien here from Fido's social media team.


The experience you're describing is definitely not the one we want for our customers.  Could you please send us a private message on Facebook or Twitter so we can take a look at this with you?  You can find our info here.


Talk to you soon! :)


- Julien

Riz

My Father has been sent to collection even though is has past away

My father past away in Nov. 2017 and was still getting charged for a service he  wasn't using. I called Fido a few times got put on hold for twenty minutes , then got told that I will receive a call back, three days later got a call to get put on hold. I told them situation and they have no compassion. My father was still getting charged for a service he wasn't using and now I have gotten a letter from a collection agency telling him that if he doesn't pay they will ruin his credit, he has passed away why doesn't Fido get it? I wanted the number as it was my father number and all my cousin numbers and his apps where attached to it, they said that they would give me three free month but I have been charged for some services. Being a customer of Fido for 20 year I'm ashamed for them, and the manor of which I and other have treated.

My father past away in Nov. 2017 and was still getting charged for a service he  wasn't using. I called Fido a few times got put on hold for twenty minutes , then got told that I will receive a call back, three days later got a call to get put on hold. I told them situation and they have no compassion. My father was still getting charged for a service he wasn't using and now I have gotten a letter from a collection agency telling him that if he doesn't pay they will ruin his credit, he has passed away why doesn't Fido get it? I wanted the number as it was my father number and all my cousin numbers and his apps where attached to it, they said that they would give me three free month but I have been charged for some services. Being a customer of Fido for 20 year I'm ashamed for them, and the manor of which I and other have treated.

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Fido

I'm sad to read that Riz. Our condolences for your loss. :(


If you're willing to give us another chance, we'll be happy to take another crack at this with you. Please contact us via social media here: https://www.fido.ca/consumer/contact-us

Joe

Rogers poor signal strength

iPhone  signal strength is okay but speed is only about 7 Megabits. 

Hey Joe!

Nick here from Fido's Social Media team :)

That's definitely odd, speeds should be much faster, especially if you're on the LTE or 3G network!

Send us a PM on Facebook or Twitter so we can take a closer look at this together :) You can find our info at Fido.ca/contactus

See you there! :D

- Nick

Mirela

After 20 years I am disappointed, embarrassed and sad.

After 20 years I am disappointed, embarrassed and sad. It used to be a great company but not anymore. New contract $600 more, on top of the old plan, for a $500 phone. Offered "$47.40 Credit - Goodwill". Thank you for your "charity" . Looking for switching, along with my husband, my son and my father.

After 20 years I am disappointed, embarrassed and sad. It used to be a great company but not anymore. New contract $600 more, on top of the old plan, for a $500 phone. Offered "$47.40 Credit - Goodwill". Thank you for your "charity" . Looking for switching, along with my husband, my son and my father.

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Hey Mirela, 


I'm not sure I understand what happened, could you clarify? Did you upgrade your phone and change your plan? 


- Amanda

AsMike

Bought LG g5 on phone plan with device protection. But mistake

Will be breaking the two year phone contract when my wife finishes her term with Rogers.  Bought LG G5 phone in June 2017 and went on 3 GB plan for 75 a month and paying a device warranty protection.  The Wi-Fi stops working on phone in January 2018 and deleting apps and resetting the phone as well as disconnecting  battery doesn't  work to fix.  Now I burn through my data if I continue to use that phone.  ...

More

Will be breaking the two year phone contract when my wife finishes her term with Rogers.  Bought LG G5 phone in June 2017 and went on 3 GB plan for 75 a month and paying a device warranty protection.  The Wi-Fi stops working on phone in January 2018 and deleting apps and resetting the phone as well as disconnecting  battery doesn't  work to fix.  Now I burn through my data if I continue to use that phone.  


I had three options when talking with Fido customer service in store:

1. Contact Azurion insurance and pay 200 dollar deductible to get a new LG G5 or refurbish mine.  Btw Azurion is who is getting the device protection payments and why would I pay extra for this phone? At least Best Buy had the decency of taking your phone back when paying their device protection and giving you credit towards a new phone like they did when I bought and replaced my Nexus 4 with them.  

2. Contact  LG manufacturer for the warranty protection.  Considering this was the third LG phone I had that broke (G3) or was defective (Nexus 4, G5) in the last two and half years, I decided I had enough of LG phones.

3. Go to Costco and buy an unlocked Samsung Galaxy A5 (2017) phone unlocked.  Knowing this  would cost me the most money right now, and the least in the long term, I decided on this option rather than pay more money later on when I likely get another defect LG G5  replacement  phone.


I obviously cancelled the device protection as it is useless to me now.  Will likely be breaking the contract towards the end of 2018.  The device protection deductible made the decision for me Fido.  The least you could do is take the phone back at factory settings and I wouldn't  have to pay the rest of the phone.  But we know what you will tell me that won't be possible and now I am stuck with a phone that will burn my data if I use it.



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He Asmike! 


We're sad to see that you feel this way about the device protection plan. We'd hate to see you go over this. Please send us a PM on Facebook Messenger or a DM on Twitter and we'll check out your options. 


- Amanda


ASmike

Nope.  Your company decided it was in their best interests to make fixing a phone a 200 dollar problem to be paid for by me.  My eventual departure is inevitable.


ASmike

I should also add that it was your customer service rep in the store that agreed with me that buying the Samsung outright was the best option since the G5 has been a nightmare since the launch of that phone

Rick

Stay away

Zero client service on an undeserved charge.  If you go with Fido get used to getting stonewalled.  It works for them, I suppose.  I can't even get hold of them to cancel my service. Welcome to the machine....



Hey Rick,  Saira here from Fido's Social Media Team.


I'd be happy to look into this with you and find a solution!


Don't hesitate to reach out to us on Facebook Messenger or in DM on Twitter. 


- Saira


MJ

Fido blocked my phone TWICE in last 10 days for NO REASON, only because Fido Stores are operated by compleete imbecilles.

Like some body had already said: " INCOMPETYENCE AT ITS BEST"

MJ

Waste of time


Hey MJ!  Saira here from Fido's Social Media Team.


That doesn't sound right at all. What happened?


I invite you to send us a message on Facebook or Twitter so we can sort everything out together!


- Saira

Lara

Incompetence at its best

It's like being with Rogers but in a yellow colour. Their customer service is merely a roadblock of parrots and excuses for lousy policies, and managers who have no power to influence any changes even in the longterm. 

Hey Lara!


What happened? 


Don't hesitate to hit us up on Facebook messenger or by DM on Twitter. I;m sure we can make it right. :)


- Amanda

John

Brutal coverage in my area.

They promised good coverage. My phone connects to a Fido tower that is far away instead of connecting to close Telus towers. This burns up my battery and I drop calls all of the time.

Hi there John!

Gabrielle here from Fido. :)

We'd love a chance to further troubleshoot this with you, feel free to message us on Facebook or Twitter so we can take a closer look at your situation together!

- Gabrielle

Saron

Forcing another company coustmer to change to fido and lies their r same company

I was chatr user and all my family members ,befor 1month fido called me and they offer me lg4 phone for free but to change my plan and i told them i cannot afford 80$/month so they told me 20%off so offer lg4 and to change my plan to 60/month so i still say no i cannot afford it so the guy was insisting then i agree and he didnt mention its from fido nothing he dont tell me we fido then he transfer me to the another guy to give my details and my adress in the last this person told me how to make payment to fido i say no im chatr user and the guy befor u never mention this fido and i refuse to change to fido today i recive bill from fido 89.57$ and i dont recive phone or sim card befor 1week i topup my chatr so this is the worst company and they make to many ppl this trick especialy to newcomer in canada .

I was chatr user and all my family members ,befor 1month fido called me and they offer me lg4 phone for free but to change my plan and i told them i cannot afford 80$/month so they told me 20%off so offer lg4 and to change my plan to 60/month so i still say no i cannot afford it so the guy was insisting then i agree and he didnt mention its from fido nothing he dont tell me we fido then he transfer me to the another guy to give my details and my adress in the last this person told me how to make payment to fido i say no im chatr user and the guy befor u never mention this fido and i refuse to change to fido today i recive bill from fido 89.57$ and i dont recive phone or sim card befor 1week i topup my chatr so this is the worst company and they make to many ppl this trick especialy to newcomer in canada .

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Hi there Saron! 

Gabrielle here from Fido's social media team. 

It seems there was some kind of confusion around the activation of your line and I can assure you that we want everything to be as clear as possible for you. Don't hesitate to reach out to us through Facebook Messenger or Twitter DM and it'll be our pleasure to review what happened together.

- Gabrielle


Fido Question?

Visit the Fido Q&A Forum to get answers, ask a question or help others.