Info & Contact
Voice network: GSM 850 / 1900 MHz
Data network: GPRS, EDGE, HSDPA, HSPA+
800 de la Gauchetiere West, Suite 4000 Montreal, Quebec H5A 1K3
888-481-3436 (or 611 from your cell)
Want to speak with a human?
Reviews (3.2/10 Avg. rating)
Darn, there are no reviews yet for this carrier.
Network is mediocre plus......
All sorts of connection problems.....I rarely connect with the LTE network with my S7 galaxy. So between the phone and the carrier something is wrong. They also won't stand behind their insurance policies that they charge extra for. It's ridiculous to try and use this service ! Even as I am ty... More
<p>All sorts of connection problems.....I rarely connect with the LTE network with my S7 galaxy. So between the phone and the carrier something is wrong. They also won't stand behind their insurance policies that they charge extra for. It's ridiculous to try and use this service ! Even as I am typing this I only have one to two bars reception. </p>Less
The phone service seems to work alright, for the most part. Acceptable coverage, fair signal quality. But... once you try to speak to a human being and get any kind of service, it is another story. I spent over two hours on the phone with four different customer service people and have still NOT managed to simply order and schedule delivery of a new phone on an existing account. I don't want the new iPhone, I'm looking for a two year old model. Yet, each person I speak with digs the hole deeper and the price keeps changing. I started at 11:30 in the morning, it's now past 3 and I still have not been given a simple answer to the question "where can I get a new phone"... consider your options before you give these guys your money.Less
I've always had great customer service when I call them. Not so much when using one of their kiosks.
I find a lot of people working the phone kiosks not as knowledgable as when you call their main offices.Less
I have never been happier with service than with Fido. Just be nice and patient with Customer Care and they will bend backwards for you!Less
Tainted by Rogers, Fido customer service is now dreadful
Rude customer service agents. Could care less attitude about maintaining you as a customer. Problem solving not a priority. Extremely long waits for service on the phone. Need I say more?Less
Fido website and 611 self serve menu SUCK
The title says it all. If you are not one who upgrades when the sales people tell you to, they don't want to talk to you.Less
Horrible reception. Caused issues with the alarm force.Less
The worest company ever
I was away and I didn't use my phone for 2 months and then they sent me a bill with 240$ , and even they don't know how to deal with the customers, so I cancelled my plan with fido and i will never back to deal with it.Less