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Sony Xperia XA

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Apple iPad Pro 9.7

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Info & Contact


About Bell

Formerly known as BCE Mobile Communications, Bell Mobility is a subsidiary of Bell Canada Enterprises (BCE), which is no less than Canada's largest telecommunications company. Bell Mobility was actually the first in Canada to establish a cellular network, however they are currently considered to be in the number two spot having just a little under six million wireless customers. You can easily find their products just about anywhere as they market their products and services through a huge network of dealers and retail outlets, which includes their own TotalCom stores. The folks at Bell Mobility boast they have the fastest wireless data network available across Canada covering 68 % of the Canadian population, with further expansions and enhancements expected to come soon.

Voice network: UMTS, AMPS, CDMA 800 / 1900 MHz, PTT
Data network: 1xRTT, EVDO, HSPA+, LTE

Bell Customer Service

Mailing Address:
1000, de La Gauchetiere Ouest, Ste. 3700 Montreal, Quebec H3B 4Y7

Telephone:
800-667-0123 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Bell Question?

Visit the Bell Q&A Forum to get answers, ask a question or help others.

I rate Bell:

Help inform others by sharing your experience with Bell

Reviews (2.7/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

WORSE COMPANY IN THE WHOLE WORLD.

(3 days ago)

THE WORSE COMPANY IN THE WHOLE WORLD. THEY KEEP LYING , HANG UP ON YOU AND OVER CHARGE YOU EACH TIME. I NEED TO COMPLAIN ABOUT THIS COMPANY, THEY STEAL PEOPLE'S MONEY AND THAT'S HOW THEY BECAME REACH, JUST STEALING THEIR COSTUMER'S MONEY AND THEY NOT EVEN CARE, SHAME ON THEM. THEY SHOULD CLOSE... More

THE WORSE COMPANY IN THE WHOLE WORLD. THEY KEEP LYING , HANG UP ON YOU AND OVER CHARGE YOU EACH TIME. I NEED TO COMPLAIN ABOUT THIS COMPANY, THEY STEAL PEOPLE'S MONEY AND THAT'S HOW THEY BECAME REACH, JUST STEALING THEIR COSTUMER'S MONEY AND THEY NOT EVEN CARE, SHAME ON THEM. THEY SHOULD CLOSE THIS COMPANY FOR GOOD.

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1/10

Reasonable network, but some call problems

(5 days ago)

About 5% of my outbound calls fail. Either I connect to myself, the call never reaches the other party, or they can hear me, but I can't hear them (nor the ring sound, nor my own keypresses).

About 5% of my outbound calls fail. Either I connect to myself, the call never reaches the other party, or they can hear me, but I can't hear them (nor the ring sound, nor my own keypresses).

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7/10

Bell has hands down the best service

(16 days ago)

I NEVER lose connection, even when everyone around me does. Always 4 bars of service at LTE. Only problem - $$$ and not a lot of options for travel plans on a budget.

I NEVER lose connection, even when everyone around me does. Always 4 bars of service at LTE. Only problem - $$$ and not a lot of options for travel plans on a budget.

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7/10

The people are nice, but in the end…Bell does not care about you

(18 days ago)

I’ve been with Bell for over 10 years now and overall things have been pretty smooth, this changed a month ago. Recently my phone started acting up and I went to our local The Source store to ask about early buy out options and renewing my contract. The rep was helpful and offered up an early buy... More

I’ve been with Bell for over 10 years now and overall things have been pretty smooth, this changed a month ago. Recently my phone started acting up and I went to our local The Source store to ask about early buy out options and renewing my contract. The rep was helpful and offered up an early buy out option under my husband’s plan because his phone was cheaper to buy out. Sounds great, let’s do it. I signed the paperwork and was asked if I’d like to go for the phone insurance this time around. With a 1 year old in the house I decided this was probably a good option, especially when the rep explained how comprehensive this insurance was and would pretty much cover every situation. Two weeks later I cracked my screen and thanked my lucky stars I had this wonderful insurance that would save me an expensive replacement….I could not have been more wrong. I will spare a long winded detailed story but here’s the summary. I spent hours putting together my claim information only to then get denied by Bell’s insurance company, the poor rep explaining that my sim card did not match the phone’s account so the phone is not insurable. Here’s what they do not tell you, your phone and the sim card have to be under the same account!!! IE: Because we bought out my husband’s plan but put in my sim card the insurance will not cover it. WHAT?! So, this option which was offered to me by a Bell rep is all of the sudden voiding the insurance I was encouraged to get by Bell, and this is ok?? I was told to speak with Bell, since they’re the parent company and might be able to help, after bouncing through 4 reps who all gave me the sad “I’m sorry, it’s out of our hands” I got put through to a manager who told me the same thing and offered sub par alternatives all the while skirting the fact that the insurance they sold me on was not actually going to insure me for the exact reason I bought it. Frustrated at the ridiculousness of the situation I said “Look, I was under the impression that I’m speaking to you to find a solution here, this isn’t acceptable”, in a patronizing tone the manager retorted “no ma’am, we’re only able to offer options”. Seriously? Options are what I expect from my local coffee shop, not a phone company I’ve been with for 10 years, which got me in to this situation through their own recommendations. Bottom line, and I’m sorry to say it, but they don’t back their product and Bell does not care about you. The reps along the way were friendly but unfortunately, talking to friendly people still does not resolve a customer’s issue. Consumers please take heed; you deserve better service than this with the money you pay to the phone companies.

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1/10

Run if you can........

(about 1 month ago)

Too many to take the time to list, lost payments, cut off phone, cant dial 611, can pay a bill at store, etc, etc

Too many to take the time to list, lost payments, cut off phone, cant dial 611, can pay a bill at store, etc, etc

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1/10

I don't love them

(about 1 month ago)

Expensive with great coverage

Expensive with great coverage

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7/10

Run Away. Horrible Company

(2 months ago)

They don't respect their customers at all no matter how long you been with them. Bell is the worse company that only does take your money. Go for another company with same services and better prices. Don't waste your money on Bell.

They don't respect their customers at all no matter how long you been with them. Bell is the worse company that only does take your money. Go for another company with same services and better prices. Don't waste your money on Bell.

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1/10

Hands down the best tech support ever

(2 months ago)

I had a bit of trouble initially, after being told in a bell store that a plan I'd read about online wasn't available on the west coast (it is), and then while setting up that plan over online chat. But when I did call for technical support, I had several of the best support agents I have experie... More

I had a bit of trouble initially, after being told in a bell store that a plan I'd read about online wasn't available on the west coast (it is), and then while setting up that plan over online chat. But when I did call for technical support, I had several of the best support agents I have experienced in any industry, ever. They were friendly, patient, listened to what I had done, and knew what they were talking about rather than just following a mindless script. When I needed to be transferred to a different department they would tell the new person all the background rather than making me repeat myself. And when I got disconnected they called me back at my hotel! I don't usually leave reviews, but I really want more companies to act like this, so please make it worth their while and give Bell Mobility a go!

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9/10

customer service quick response,but they do not do what they promise,leaving the country and coming back means expect overcharges and many calls to ge

(3 months ago)

service response is good but they don't follow through because I ALWAYS get overcharged when I leave the country and make changes to my account.And then lots of time to ensure that I get the right changes and payback!!

service response is good but they don't follow through because I ALWAYS get overcharged when I leave the country and make changes to my account.And then lots of time to ensure that I get the right changes and payback!!

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2/10

Worst Service

(3 months ago)

Worst company, constant harassment and constant changes in charges without being notified. Never again.

Worst company, constant harassment and constant changes in charges without being notified. Never again.

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1/10