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Info & Contact


About Bell

Formerly known as BCE Mobile Communications, Bell Mobility is a subsidiary of Bell Canada Enterprises (BCE), which is no less than Canada's largest telecommunications company. Bell Mobility was actually the first in Canada to establish a cellular network, however they are currently considered to be in the number two spot having just a little under six million wireless customers. You can easily find their products just about anywhere as they market their products and services through a huge network of dealers and retail outlets, which includes their own TotalCom stores. The folks at Bell Mobility boast they have the fastest wireless data network available across Canada covering 68 % of the Canadian population, with further expansions and enhancements expected to come soon.

Voice network: UMTS, AMPS, CDMA 800 / 1900 MHz, PTT
Data network: 1xRTT, EVDO, HSPA+, LTE

Bell Customer Service

Mailing Address:
1000, de La Gauchetiere Ouest, Ste. 3700 Montreal, Quebec H3B 4Y7

Telephone:
800-667-0123 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Bell Question?

Visit the Bell Q&A Forum to get answers, ask a question or help others.

I rate Bell:

Help inform others by sharing your experience with Bell

Reviews (2.7/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Poor Service

(6 days ago)

Representatives very rude prices too high, Been a loyal customer for over 15 years and they would not match other service providers price. They really don't care about their client base as long as they get money

Representatives very rude prices too high, Been a loyal customer for over 15 years and they would not match other service providers price. They really don't care about their client base as long as they get money

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4/10

Good

(7 days ago)

Good coverage but pricey.

Good coverage but pricey.

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8/10

A little more than angry

(11 days ago)

Dealing with bell has been the most frustrating and stressful I got I've done in a long time. They lie to customers about what they can do to "help". Within a 4 day period they cut off my phone 9 times for there own error. I made arraignments with them to fully connect both of my lines and they lied... More

Dealing with bell has been the most frustrating and stressful I got I've done in a long time. They lie to customers about what they can do to "help". Within a 4 day period they cut off my phone 9 times for there own error. I made arraignments with them to fully connect both of my lines and they lied to me about what I needed to do. So now I am more than upset because of there lies and them continually cutting off my phone and no retribution what so ever just more lies and rude supervisors. I will NEVER go with bell again. So very disheartening that a company can do what they do and hide behind there name.

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1/10

Fairly Good Service . . . BUT . . .

(11 days ago)

Expensive monthly payments & their staff are not the most pleasant to deal with (I'm saying this nicely). Tends to roam a lot if near United States border & trying to get them to reverse charges in horrendous!! On a positive note - the reception is very good with very few 'dead' zones. I'm consideri... More

Expensive monthly payments & their staff are not the most pleasant to deal with (I'm saying this nicely). Tends to roam a lot if near United States border & trying to get them to reverse charges in horrendous!! On a positive note - the reception is very good with very few 'dead' zones. I'm considering switching to another carrier, but not sure which one to use.

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5/10

Overal service is good, but not in store!

(12 days ago)

This is happening with all canadian carrier last year and this year, there is no cellphone in store or online with 4" display exepted iPhone SE! Also, if you don't using data on your phone just wi-fi like me, I recommand to buy a cellphone from ebay or amazon, because, all cellphones in store or... More

This is happening with all canadian carrier last year and this year, there is no cellphone in store or online with 4" display exepted iPhone SE! Also, if you don't using data on your phone just wi-fi like me, I recommand to buy a cellphone from ebay or amazon, because, all cellphones in store or bell online are for 4G LTE and 4G LTE is mainly for data. To know witch cellphones to buy, just google, Frequencies by Provider - WilsonAmplifiers and you get all 3G (WCDMA/UTMS/HSPA+, Falsely named 4G by Bell) frequency requirement for each carrier. For Bell 3G is 850/1900MHz. I've bought a Microsoft Lumia 532 from the USA and it's from Australia. I just put in my sim card and voila, I was with my new cellphone. The big question here is, why Bell still sell the Lumia 830 from Nokia at big price, at 450$ without tax and insurance..! I paid mine 80$ CAN on ebay for it and it's the same processor speed quad-core 1.2GHz. The main difference is still the 4G LTE and the screen resoluation and size. But, I don't want a cellphone who doesn't go in a pocket! Talk about 4G LTE, is it really needed to get 150Mbit/s!? The 3G can fullfil the duty with it's 42Mbit/s. Example, on youtube a video at 1080P is arround 8-12Mbit/s and 720P is about 5-7.5Mbit/s and 480P (for my phones with 4" screen) is 2.5-4Mbit/s. Same speed for Netflix! If it's enough for video streaming, it's enough for everything on the internet! The service is very good for the calls, never cuts or weird noises. The people behind the website chat support is also very good. The website self management is also very good. Where is not good, it's at store, they look at you like your are dumb and somebody easy to steal from and yes, you are going to be stolen! The cellphone prices are overpriced. So, think twice before changing your cellphone directly from Bell, if you know a geek guy in your family use him! The guys on the store push to much to give you to much for what for will use and cost you more for nothing.

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7/10

worst company in the world

(13 days ago)

Bell is the absolute worst company in the world. Whatever you do stay as far away from Bell as you possibly can. I have been trying to cancel my cell phone for 5 months now, every time I call they tell me ok it's cancelled but then they keep sending me bills. One time they even told me it's ok it's... More

Bell is the absolute worst company in the world. Whatever you do stay as far away from Bell as you possibly can. I have been trying to cancel my cell phone for 5 months now, every time I call they tell me ok it's cancelled but then they keep sending me bills. One time they even told me it's ok it's cancelled but I might get another bill but I can just ignore it. Now I am still getting bills and they are threatening to send it to a collection agency. This is probably going to affect my credit score. Bell are criminals and I hope they go out of business.

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1/10

Stay away

(22 days ago)

the worst existing company, the horrible customer service , 2:30 waiting on the phone without a representative , the only company that completely interrupts the cell line when you have the misfortune to go over your credit limit without be it your fault result of customer loss for my business Bell d... More

the worst existing company, the horrible customer service , 2:30 waiting on the phone without a representative , the only company that completely interrupts the cell line when you have the misfortune to go over your credit limit without be it your fault result of customer loss for my business Bell deserves to lose all those customers other companies have exemplary service.

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1/10

WORSE COMPANY IN THE WHOLE WORLD.

(28 days ago)

THE WORSE COMPANY IN THE WHOLE WORLD. THEY KEEP LYING , HANG UP ON YOU AND OVER CHARGE YOU EACH TIME. I NEED TO COMPLAIN ABOUT THIS COMPANY, THEY STEAL PEOPLE'S MONEY AND THAT'S HOW THEY BECAME REACH, JUST STEALING THEIR COSTUMER'S MONEY AND THEY NOT EVEN CARE, SHAME ON THEM. THEY SHOULD CLOSE... More

THE WORSE COMPANY IN THE WHOLE WORLD. THEY KEEP LYING , HANG UP ON YOU AND OVER CHARGE YOU EACH TIME. I NEED TO COMPLAIN ABOUT THIS COMPANY, THEY STEAL PEOPLE'S MONEY AND THAT'S HOW THEY BECAME REACH, JUST STEALING THEIR COSTUMER'S MONEY AND THEY NOT EVEN CARE, SHAME ON THEM. THEY SHOULD CLOSE THIS COMPANY FOR GOOD.

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1/10

Reasonable network, but some call problems

(about 1 month ago)

About 5% of my outbound calls fail. Either I connect to myself, the call never reaches the other party, or they can hear me, but I can't hear them (nor the ring sound, nor my own keypresses).

About 5% of my outbound calls fail. Either I connect to myself, the call never reaches the other party, or they can hear me, but I can't hear them (nor the ring sound, nor my own keypresses).

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7/10

Bell has hands down the best service

(about 1 month ago)

I NEVER lose connection, even when everyone around me does. Always 4 bars of service at LTE. Only problem - $$$ and not a lot of options for travel plans on a budget.

I NEVER lose connection, even when everyone around me does. Always 4 bars of service at LTE. Only problem - $$$ and not a lot of options for travel plans on a budget.

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7/10