Thankfully I haven’t had the need to call customer service more than a few occasions. So I can only comment on those rare circumstances. When I called customer service, I was always greeted happily by the representative and had any questions or issues resolved truthfully (which is actually a great feeling) and thoroughly. I don’t want to sound like I am a Mobilicity fanboy, but their customer service does go beyond what we are usually a custom to.
Imagine a CEO of a cellular provider deeply involved in helping and interacting with customers through modern and social ways. I’m su... Full review
Mobilicity’s strategy is an interesting one. A largely prepaid offering which includes data cell phones or smartphones, which is not a typical prepaid offering but targeted at the low end cash based consumers. It remains to be seen however, if their target segment, low end, prepaid leaning customers will be willing to fork out the extra cash for a smartphone or will mainly stay in the sub $50 zone. And finally are there enough customers in this segment to make Mobilicity a success or will they have the same challenges as Wind Mobile initially. Maybe a postpaid brand in the future, no?
They don't care about customer and just try to add more fee to the phone bill . Alex the customer service person is rude and not helpful . Doesn't care about the customer. If you get Alex just hung up before he get rude with you.
They don't care about customer and just try to add more fee to the phone bill . Alex the customer service person is rude and not helpful . Doesn't care about the customer. If you get Alex just hung up before he get rude with you.Less