Update: On May 10, 2016 Rogers announced that they would end the Mobilicity brand. Mobilicity will now become part of Chatr Mobile, the other Rogers-owned low cost brand.

Mobilicity, a subsidiary of Rogers, offers service coverage in 5 areas of Canada including Toronto, Ottawa, Calgary, Edmonton and Vancouver. In addition to their 5 "unlimited coverage areas", Mobilicity offers optional nationwide service which Rogers says covers up to 95% of the Canadian population. The extended service means Mobilicity plans are available to most Canadians no matter where they live. However, with zone-based pricing you would be charged roaming fees for voice, text and data whenever using your phone outside of the 5 main areas.


Helpful Links

Manage Your Account

Review Sources

Mobilicity Question?

Visit the Mobilicity Q&A Forum to get answers, ask a question or help others.


I rate Mobilicity:

Help inform others by sharing your experience with Mobilicity

Reviews (4.1/10 Avg. rating)


TechFibe

Wind Mobile's vision of freeing Canadian’s from mobile restrictions is a breath of fresh air in the mobile market

from TechFibe

Thankfully I haven’t had the need to call customer service more than a few occasions. So I can only comment on those rare circumstances. When I called customer service, I was always greeted happily by the representative and had any questions or issues resolved truthfully (which is actually a great feeling) and thoroughly. I don’t want to sound like I am a Mobilicity fanboy, but their customer service does go beyond what we are usually a custom to.

Imagine a CEO of a cellular provider deeply involved in helping and interacting with customers through modern and social ways. I’m su... Full review


mobilicitystressme
To start i must say its my fault, i was with mobilicity before i left them due to their poor service. I was attracted by their cheap plans. I lost a lots of business in two days because they my phone went totally dead. I moved to an other new one which has a great service except their data plan sucks. A month ago i port my line to Mobilicity again, now i am stress because of drop calls, lots of weird network messages. If you have the patience to keep on starting your phone to get a one bar in your home get mobilicity. If you want peacefull, friendly, clear connection, wow service please do me a favor stay away from these guys until they get their act together. sucks i regret it...

Hi, I thought if you are outside their coverage range, your calls get not get dropped, but you would be roaming. Could someone clarify?

I am reading these reviews because i am planning to go with mobilicity.I would like mobile service that would not require me to be on hold,and connected,then cutoff to technicians(who never resolve a problem) more than i actually spend on calls!!!i can't complain about the customer service with my provider...THERE IS NONE!Anything will be an improvement and ill have a few extra hours weekly as a bonus.WHAT were the issues with the service is what im wanting to know....

The service area map for mobilicity should be linked to a 404 error on the website. That would be more realistic of the service they provide. The customer service should be a garbage can, because that's what I felt like after trying to resolve the issues with them. I've never had an experience worse than with mobilicity. I paid for three months and they WOULDN'T REFUND MY MONEY after only using 7 days of service. This company is garbage and I hope they fail. Don't waste your time or your hard earned money.
Digital Home

Good value and good service

from Digital Home
From sales to support to usage, my experience with Mobilicity in Toronto has been excellent and I am confident in recommending the service. The potential downside to Mobilicity, which may affect Digital Home readers is the companies limited number of retail locations, lack of iPhone support and service only being available in five cities... Full review

all lies. no service. no refund.


Hugh Thomson is a top managment employee in in mobilocity. Why people do this ?
myCELLmyTERMS

For the low end cash based consumers

from myCELLmyTERMS
Mobilicity’s strategy is an interesting one. A largely prepaid offering which includes data cell phones or smartphones, which is not a typical prepaid offering but targeted at the low end cash based consumers. It remains to be seen however, if their target segment, low end, prepaid leaning customers will be willing to fork out the extra cash for a smartphone or will mainly stay in the sub $50 zone. And finally are there enough customers in this segment to make Mobilicity a success or will they have the same challenges as Wind Mobile initially. Maybe a postpaid brand in the future, no?.. Full review

Makinaw Dandy
Makinaw Dandy

I think that, as Canadians, we have been screwed for a long, long time. People in the UK and most other countries are paying significantly less than we are. We have to be open to rewarding new companies who shake things up a bit. I remember when Sprint Canada offered their 20 dollar flat rate deal. My phone bills were in the hundreds of dollars with Bell. At the time, we couldn't believe it. To me, this is the same. It is a good lesson to Bell Canada and Rogers. And by the way, I hate Rogers too. I have just cancelled my TV after Rogers put my rates up. You can get excellent quality HD TV **FOR FREE** from an HD antenna. Broadcast location is from the Ryan Tower at Camp Fortune, which is only 9 kms from downtown Ottawa. You can get uncompressed HD TV for free. That is what I am doing. Bye-bye Bell.. and Bye-bye Rogers. I am tired of getting screwed. Time to lower the boom on these guys!

Human

Spam Messages

Since the time Mobilicity moved to Chatr, I been getting text message spam I never got before. "Get paid $500 a month from Frauds-R-Us!" " Quick and easy money @ Scammers.com" I even got spam in Japanese... I don't even... ??? It's like they gave our personal information to other people, like third... More

Since the time Mobilicity moved to Chatr, I been getting text message spam I never got before. "Get paid $500 a month from Frauds-R-Us!" " Quick and easy money @ Scammers.com" I even got spam in Japanese... I don't even... ??? It's like they gave our personal information to other people, like third party scumbags. Probably made a profit doing so, since they were going bankrupt. If I could give less than 1 into the negatives I would.

Less
mianna

I hate this company

They don't care about customer and just try to add more fee to the phone bill . Alex the customer service person is rude and not helpful . Doesn't care about the customer. If you get Alex just hung up before he get rude with you.

<p>They don't care about customer and just try to add more fee to the phone bill . Alex the customer service person is rude and not helpful . Doesn't care about the customer. If you get Alex just hung up before he get rude with you.</p>

Less
GIMENO

very bad customer service. we were just taking to Angelie and she is not good at dealing with customer at all


GIMENO

Very bad customer service. we were just talking to Angelie or Angela she is not good in dealing with customer at all

Blanaid

Do not go with Mobicity

Paid my Bill (50.40) on a Thursday Cut off Friday. Called and was told it would be 72 hours for a response from head office. Called again Tuesday and was told I 'breached the t&c's by sending too many texts' I told them I have send zero texts and I am new in the county. They said I sent 2000!! An... More

Paid my Bill (50.40) on a Thursday Cut off Friday. Called and was told it would be 72 hours for a response from head office. Called again Tuesday and was told I 'breached the t&c's by sending too many texts' I told them I have send zero texts and I am new in the county. They said I sent 2000!! And the number was cancelled and could not be turned back on. Was left on hold for 30mins +. Very unhelpful and rude manager David. Told them I wanted to leave mobicity and have money back. Was told a refund takes 6 weeks. DO NOT GO WITH MOBICITY!

Less
Tracy

everything's included

Adil

Data has never worked once

data has never worked, the connection on the other hand is very spotty. I pay 25 a month for unlimited talk data text

data has never worked, the connection on the other hand is very spotty. I pay 25 a month for unlimited talk data text

Less
Ricky

I hate this company

These people don't seem to speak English,Supervisor Natalia or the Manager David didn't want to take my call as I wasn't pleased with the service that was offered by the Agent Vaida. Rogers need to some of those people out yeah send them packing!

These people don't seem to speak English,Supervisor Natalia or the Manager David didn't want to take my call as I wasn't pleased with the service that was offered by the Agent Vaida. Rogers need to some of those people out yeah send them packing!

Less
XYZ

Big Big Big.....Liers ,

I got a promotion for unlimited time .but my credit card got expired in 4 months and they cancelled my promotion by them self .They only know to say sorry .

I got a promotion for unlimited time .but my credit card got expired in 4 months and they cancelled my promotion by them self .They only know to say sorry .

Less

XYZ

I got a promotion for unlimited time .but my credit card got expired in 4 months and they cancelled my promotion by them self .They only know to say sorry .

Lily

Good prices but...

I have been with Mobilicity for a while. I definitely hate it when there was a storm my phone was completely useless. My phone would have a hard time trying to connect it's signals. I would not recommend this provider ever to anyone for that matter.

I have been with Mobilicity for a while. I definitely hate it when there was a storm my phone was completely useless. My phone would have a hard time trying to connect it's signals. I would not recommend this provider ever to anyone for that matter.

Less
Walter

I will be switching carriers

For the last few months, the speed has been downgraded from 4g to 3g on my 4g phone, and from 3g to 2g on my 3g phone. There has been no reduction in fees though. Communications from the company said they are improving infrastructure. Wind Mobile is looking more attractive these days. Unfortunately... More

For the last few months, the speed has been downgraded from 4g to 3g on my 4g phone, and from 3g to 2g on my 3g phone. There has been no reduction in fees though. Communications from the company said they are improving infrastructure. Wind Mobile is looking more attractive these days. Unfortunately I am still paid up to Mobilicity for the better part of a year. But I won't be renewing my plan.

Less