Reviews (4.1/10 Avg. rating)
Wind Mobile's vision of freeing Canadian’s from mobile restrictions is a breath of fresh air in the mobile market
Thankfully I haven’t had the need to call customer service more than a few occasions. So I can only comment on those rare circumstances. When I called customer service, I was always greeted happily by the representative and had any questions or issues resolved truthfully (which is actually a great feeling) and thoroughly. I don’t want to sound like I am a Mobilicity fanboy, but their customer service does go beyond what we are usually a custom to.
Imagine a CEO of a cellular provider deeply involved in helping and interacting with customers through modern and social ways. I’m su... Full review
Good value and good service
For the low end cash based consumers
Since the time Mobilicity moved to Chatr, I been getting text message spam I never got before. "Get paid $500 a month from Frauds-R-Us!" " Quick and easy money @ Scammers.com" I even got spam in Japanese... I don't even... ??? It's like they gave our personal information to other people, like third party scumbags. Probably made a profit doing so, since they were going bankrupt. If I could give less than 1 into the negatives I would.Less
I hate this company
They don't care about customer and just try to add more fee to the phone bill . Alex the customer service person is rude and not helpful . Doesn't care about the customer. If you get Alex just hung up before he get rude with you.
<p>They don't care about customer and just try to add more fee to the phone bill . Alex the customer service person is rude and not helpful . Doesn't care about the customer. If you get Alex just hung up before he get rude with you.</p>Less
very bad customer service. we were just taking to Angelie and she is not good at dealing with customer at all
Do not go with Mobicity
Paid my Bill (50.40) on a Thursday Cut off Friday. Called and was told it would be 72 hours for a response from head office. Called again Tuesday and was told I 'breached the t&c's by sending too many texts' I told them I have send zero texts and I am new in the county. They said I sent 2000!! And the number was cancelled and could not be turned back on. Was left on hold for 30mins +. Very unhelpful and rude manager David. Told them I wanted to leave mobicity and have money back. Was told a refund takes 6 weeks. DO NOT GO WITH MOBICITY!Less
Data has never worked once
data has never worked, the connection on the other hand is very spotty. I pay 25 a month for unlimited talk data textLess
I hate this company
These people don't seem to speak English,Supervisor Natalia or the Manager David didn't want to take my call as I wasn't pleased with the service that was offered by the Agent Vaida. Rogers need to some of those people out yeah send them packing!Less
Big Big Big.....Liers ,
I got a promotion for unlimited time .but my credit card got expired in 4 months and they cancelled my promotion by them self .They only know to say sorry .Less
Good prices but...
I have been with Mobilicity for a while. I definitely hate it when there was a storm my phone was completely useless. My phone would have a hard time trying to connect it's signals. I would not recommend this provider ever to anyone for that matter.Less
I will be switching carriers
For the last few months, the speed has been downgraded from 4g to 3g on my 4g phone, and from 3g to 2g on my 3g phone. There has been no reduction in fees though. Communications from the company said they are improving infrastructure. Wind Mobile is looking more attractive these days. Unfortunately I am still paid up to Mobilicity for the better part of a year. But I won't be renewing my plan.Less