What You Need to Know


Owned by Rogers, Chatr is their entry-level carrier offering. While Chatr’s lowest cost plans are some of the cheapest among Canadian carriers, they come with limitations to calling areas. This makes it essential to research the zones in your area before committing to a plan.

Chatr offers prepaid monthly bundles with no option for post-pay plans. At the time of writing prices for monthly bundles range between $20 and $50 per month, per line.

Should you need a phone, Chatr offers a range of basic flip phones and entry-level smartphones. However, device financing is not available. If you already have a phone, they offer SIM cards for unlocked GSM phones on the 850 and 1900Mhz frequencies.

What’s Good?

  • No-contract plans available
  • No credit check for service
  • Bring your own device plans
  • Affordable phone selection
  • Unlimited messaging on most plans
  • Canada-wide calling available for most plans

What’s Bad?

  • Confusing zones on entry-level plan
  • Confusing pay-per-use rates
  • No device financing
  • No roaming bundles
  • No 4G data
  • “Unlimited plans”

Show more

Notable Features

  • No In-Zone Data Overages: As long as you are in your home zone, data throttles when you reach your monthly high-speed data threshold instead of accruing overages or cutting you off completely. Plans without in-zone data are subject to overage fees.

Awards and Recognitions

  • Chatr currently has an A- rating from the Better Business Bureau with 6 complaints closed in the past 3 years.

How's the Network Coverage and Speed?

Chatr uses portions of the Rogers’ network. Data from OpenSignal breaks down the Rogers network by type is as follows:

  • 61% LTE (4G)
  • 29% HSPA+ (4G)
  • 7% UMTS (3G)
  • 3% HSPA (3G)

However, it is important to note that at the time of writing, Chatr does not support Rogers’ 4G network for data transfer.

You can check coverage and network types in your area at the Chatr support page.

Additional data from OpenSignal shows an average an average 3G download speed of 2.2Mb/sec. 3G upload speeds clocked in at 0.7Mb/sec.

Do They Charge Roaming Fees?

Within Canada, roaming fees will depend on your plan. Many plans use billing zones to determine roaming status. On plans with zone-based roaming, roaming fees are as follows:

  • Voice service: $0.25 per minute
  • Data: $0.05 per megabyte
  • Text: $0.25 per outgoing message
  • MMS: $0.50 per outgoing message

Outside of Canada, fees vary. Chatr does not offer international roaming add-ons. However, if your phone supports the network frequencies in use at your destination, you should be able to use your services at pay-per-use rates.

Current rates for destinations around the world are available at their Travelling the World page.

What About Long Distance Fees?

Depending on your plan, long distance fees may apply for calls within Canada. However, Canada-wide plans are available for worry-free calling coast-to-coast.

If you frequently call the US, their $45 per month unlimited Canada and US calling plan will keep bills affordable.

Per-minute international rates will differ depending on your plan as well. The $20/month local talk plan features drastically higher international rates. If you plan to talk with friends, loved ones or colleagues abroad for more than a few minutes per month, upgrading to a plan that includes their International Talk Saver Rate will likely save you money.

To find out more about long distance fees check their Long Distance page.

Can I Tether My Mobile?

Chatr allows tethering but does not provide technical support for tethering with your device. For more information, consult their Data Services FAQ.

Be aware that tethering with a PC, game console or other device might cause increased data consumption. Any data used by those devices while tethered counts against your data bucket. Always tether with caution.

Do They Offer Data Rollover?

No. Chatr does not offer rollover on either postpaid or prepaid services.

What Add-ons or Bundles are Available?

At the time of writing, the only add-ons available relate to data.

Data bucket add-ons include:

  • $10 for 500MB
  • $15 for 1GB
  • $25 for 2GB

Do They Offer Bring Your Own Device/Sim-Only Plans?

Yes! If you have an unlocked GSM phone that supports the 850 and 1900Mhz, you can pick up a universal SIM for a small fee. Sim-only plans do not provide a discount over standard rates.

You can find more about device requirements and support at their Bring Your Own Phone page.

Do They Require a Credit Check?

No! As all plans are prepaid, credit checks are not required to establish service.

Do They Charge an Early Termination Fee?

As there are no term contracts or device financing options, there is no worry about early termination fees with Chatr.

Can I Port My Number To or From Chatr?

As per Local Number Portability requirements, you are free to bring your number to or transfer your number from Chatr as long as a few conditions are met.

  • The account with the number must be active and in good standing.
  • Chatr must offer service in the area where the number is based.
  • Number portability must be available in the area where the number is based.
  • The number must not be assigned to a pager.

They estimate the process will take 1 to 5 business days. You can start the process in-store, online or by calling Chatr.

For more information about porting numbers, refer to their General FAQ page.

Will They Unlock My Phone?

Yes! You can stop by any store or contact Chatr by phone, email or chat to start the unlocking process. Unlocking a device costs $50 plus any applicable taxes and fees, due at the time of unlocking.


For additional questions about pricing, features and coverage, be sure to check our Chatr Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: GSM
Data network: GPRS

Chatr Customer Service

Mailing Address:
Chatr Wireless, 34 Eglinton Avenue W., Suite 316, Toronto, ON M4R 2H6

Telephone:
1-800-485-9745 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Review Sources

Chatr Question?

Visit the Chatr Q&A Forum to get answers, ask a question or help others.


I rate Chatr:

Help inform others by sharing your experience with Chatr

Reviews (4.8/10 Avg. rating)


myCELLmyTERMS

No real surprises and nothing innovative here

from myCELLmyTERMS
So it seems to me that Chatr is simply a copy of what’s already there in market – no real surprises and nothing innovative here, its essentially Rogers response to a space that they do not play very well in. Do I blame them, no! This was in the works for a some time and while it provides an additional choice for consumers it also adds to the confusion... Full review

coco hates chatr
coco hates chatr

This is supposed to be a pre paid no id needed cell phone. You can open it up in any name. But, the rogers mafia has it so now you need to show your id to change your pin, so you can top up your account!!!!! lmfao ! You forgot your pin & don't want to show id??? Well i suggest any other pre paid you can. Let them rip off the current rogers/chatr cutomers that they already have by the balls!!!!

Brittany

i hate this

I can't call anyone or text but nothing wrong with the phone. I can go on the internet. It would happen every now and thenjust for a day but now its been two days ever since I lowered my plan. People call but can't get through. They can only leave messages that I can't get. I want an explanation... More
I can't call anyone or text but nothing wrong with the phone. I can go on the internet. It would happen every now and thenjust for a day but now its been two days ever since I lowered my plan. People call but can't get through. They can only leave messages that I can't get. I want an explanation from a customer service person. Less
khushwant

Piece of shit service

They assigned my number to some roger customer without even asking me and customer service is horrible.
They assigned my number to some roger customer without even asking me and customer service is horrible. Less
Annie

Great for burnslake, Prince George or edmonton

Horrible for out in the country. Grassy plains even outskirts of Prince George .bell and telus seem to have a monopoly.

Horrible for out in the country. Grassy plains even outskirts of Prince George .bell and telus seem to have a monopoly.

Less
B

It's bad because

My unlimited data plan is horribly awful! Extremely slow Internet, that it couldn't even open google.com!!!
My unlimited data plan is horribly awful! Extremely slow Internet, that it couldn't even open google.com!!! Less
Mobilicity1

Worse Website to check online

First of all when sign in,  the first screen pop up showing all profile detail including the answer of Security Question and Pin Number.

Then to check Account Detail, there is no Calendar to click the date.  Have to type in from MM/DD/YYYY to MM/DD/YYYY manually otherwise it won't take.

... More

First of all when sign in,  the first screen pop up showing all profile detail including the answer of Security Question and Pin Number.

Then to check Account Detail, there is no Calendar to click the date.  Have to type in from MM/DD/YYYY to MM/DD/YYYY manually otherwise it won't take.

Called the Customer Service and was told it is working with Explorer Browser and not IOS.  

Very dumb Web design!

Less
need more data options
need more data options Less

danrogers

need more data at a cheaper price

Mohamed

Chatr has the worst customer service

with chart we all expected to have great customer service as it is part of Rogers but I faced many problems with them

with chart we all expected to have great customer service as it is part of Rogers but I faced many problems with them

Less
Kevin

I Love Chatr, because I'm expedience Customer with Awful Record from Bell Rogers and Mobilisity

I - Love Chatr, because I was customer of Bell, Rogers and Mobilisity and I suffer ample headaches from them mostly due to poor voice quality and countless  Over Charge, and extremely bad Customer Service.
However:
1- Since Im with Chatr, cross finger, no mistake or over charging in my Bill... More

I - Love Chatr, because I was customer of Bell, Rogers and Mobilisity and I suffer ample headaches from them mostly due to poor voice quality and countless  Over Charge, and extremely bad Customer Service.
However:
1- Since Im with Chatr, cross finger, no mistake or over charging in my Bills
2- Promised to award $80 for auto payment; kept promise while Bell & Rogers never did in my accounts

3-  The voice and text qualities are excellent across Ontario that I travel regularity 

4- Confirm receipt of payment by text

5- No ads by text or call

6- No nuisance from sell person like Rogers " Hey do you want to change to new plan?"

7- Excellent Customer Service experience I had on December 3, 2017 @ 9:30pm with Eve Employee No. EG -1716 
a: No long wait to talk
b: Answered to all my questions, with patient and politely 
c: Changed my card number and send a text to confirm the job done correctly



Less
Cliff

Terrible customer support

Yikes.. they accidentally ended up charging me extra - and then subscribing me to the auto-pay plan (when I called up to add myself).  This extra was around $109.  This balance stayed on the account because they always kept charging my credit card instead of using the balance.  Today I cancelled... More

Yikes.. they accidentally ended up charging me extra - and then subscribing me to the auto-pay plan (when I called up to add myself).  This extra was around $109.  This balance stayed on the account because they always kept charging my credit card instead of using the balance.  Today I cancelled the account and they said that since I didn't request the balance used before - I loose the rest of the balance on the account.


Classy customer support people - really terrible.

Less
Guled

I love this it make my job easy