Popular Plans


Chatr
Chatr $20 Unlimited Local Talk
Unlimited
Minutes
-
Text
-
Data
$20.00
per month
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Chatr
Chatr $25 Unlimited Province-wide Talk
Unlimited
Minutes
100
Text
-
Data
$25.00
per month
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Chatr
Chatr $35 Unlimited Canada-wide Talk & International Text
Unlimited
Minutes
Unlimited
Text
-
Data
$35.00
per month
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Chatr
Chatr $40 In-Zone Talk, Text & Data
Unlimited
Minutes
Unlimited
Text
2GB
Data
$40.00
per month
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Chatr
Chatr $45 Unlimited Canada/US Talk & International Text
Unlimited
Minutes
Unlimited
Text
1GB
Data
$45.00
per month
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Popular Phones



What You Need to Know


Owned by Rogers, Chatr is their entry-level carrier offering. While Chatr’s lowest cost plans are some of the cheapest among Canadian carriers, they come with limitations to calling areas. This makes it essential to research the zones in your area before committing to a plan.

Chatr offers prepaid monthly bundles with no option for post-pay plans. At the time of writing, prices for monthly bundles range between $20 and $50 per month, per line.

Should you need a phone, Chatr offers a range of basic flip phones and entry-level smartphones. However, device financing is not available. If you already have a phone, they offer SIM cards for unlocked GSM phones on the 850 and 1900Mhz frequencies.

What’s Good?

  • No-contract plans available
  • No credit check for service
  • Bring your own device plans
  • Affordable phone selection
  • Unlimited messaging on most plans
  • Canada-wide calling available for most plans

What’s Bad?

  • Confusing zones on entry-level plan
  • Confusing pay-per-use rates
  • No device financing
  • No roaming bundles
  • No 4G data
  • “Unlimited plans”

Show more

Notable Features

  • No In-Zone Data Overages: As long as you are in your home zone, data throttles when you reach your monthly high-speed data threshold instead of accruing overages or cutting you off completely. Plans without in-zone data are subject to overage fees.

Awards and Recognitions

  • Chatr currently has an A- rating with the Better Business Bureau with 6 complaints closed in the past 3 years.

How's the Network Coverage and Speed?

Chatr uses portions of the Rogers’ network. Data from OpenSignal breaks down the Rogers network by type is as follows:

  • 61% LTE (4G)
  • 29% HSPA+ (4G)
  • 7% UMTS (3G)
  • 3% HSPA (3G)

However, it is important to note that at the time of writing, Chatr does not support Rogers’ 4G network for data transfer.

You can check coverage and network types in your area at the Chatr support page.

Additional data from OpenSignal shows an average an average 3G download speed of 2.2Mb/sec. 3G upload speeds clocked in at 0.7Mb/sec.

Do They Charge Roaming Fees?

Within Canada, roaming fees will depend on your plan. Plans labeled as in-zone use billing zones to determine roaming status. There are currently 17 designated in-zones covering cities across the country. For in-zone plans, roaming fees are as follows:

  • Voice service: $0.25 per minute
  • Data: $0.05 per megabyte
  • Text: $0.25 per outgoing message
  • MMS: $0.50 per outgoing message

If you're on a Talk & Text plan with optional data, you won't face roaming fees in Canada while outside in-zone areas on the Chatr network. However, data is more expensive for these plans.

You can check in-zone areas at Chatr's Coverage Map.

Outside of Canada, fees vary. Chatr does not offer international roaming add-ons. However, if your phone supports the network frequencies in use at your destination, you should be able to use your services at pay-per-use rates.

Current rates for destinations around the world are available at their Travelling the World page.

What About Long Distance Fees?

Depending on your plan, long distance fees may apply for calls within Canada. However, Canada-wide plans are available for worry-free calling coast-to-coast.

If you frequently call the US, their $45 per month unlimited Canada and US calling plan will keep bills affordable.

Per-minute international rates will differ depending on your plan as well. The $20/month local talk plan features drastically higher international rates. If you plan to talk with friends, loved ones or colleagues abroad for more than a few minutes per month, upgrading to a plan that includes their International Talk Saver Rate will likely save you money.

To find out more about long distance fees check their Long Distance page.

Does Chatr Offer Wi-Fi Calling?

No. Chatr does not support native Wi-Fi calling or offer a Wi-Fi calling app.

How About Voice over LTE (VoLTE)?

No.

Can I Tether My Mobile?

Chatr allows tethering but does not provide technical support for tethering with your device. For more information, consult their Data Services FAQ.

Be aware that tethering with a PC, game console or another device might cause increased data consumption. Any data used by those devices while tethered counts against your data bucket. Always tether with caution.

Do They Offer Data Rollover?

No. Chatr does not offer rollover on either postpaid or prepaid service.

What Add-ons or Bundles are Available?

At the time of writing, the only add-ons available relate to data.

Data bucket add-ons include:

  • $10 for 500MB
  • $15 for 1GB
  • $25 for 2GB

Do They Offer Bring Your Own Device/Sim-Only Plans?

Yes! If you have an unlocked GSM phone that supports the 850 and 1900Mhz, you can pick up a universal SIM for a small fee. Sim-only plans do not provide a discount over standard rates.

You can find more about device requirements and support at their Bring Your Own Phone page.

Do They Require a Credit Check?

No! As all plans are prepaid, credit checks are not required to establish service.

What About Activation and SIM Fees?

Chatr does not charge activation fees.

To bring your own phone or tablet, you'll need a Chatr SIM.

Chatr SIMs are available through their retail and online stores for $10.

For more information, consult their General Information FAQ page.

NOTE: Fees often differ between retail stores and websites. Be sure to check both before signing up or adding a line to your account to maximize savings.

Do They Charge an Early Termination Fee?

As there are no term contracts or device financing options, there is no worry about early termination fees with Chatr.

Can I Port My Number To or From Chatr?

As per Local Number Portability requirements, you are free to bring your number to or transfer your number from Chatr as long as a few conditions are met.

  • The account with the number must be active and in good standing.
  • Chatr must offer service in the area where the number is based.
  • Number portability must be available in the area where the number is based.
  • The number must not be assigned to a pager.

They estimate the process will take 1 to 5 business days. You can start the process in-store, online or by calling Chatr.

For more information about porting numbers, refer to their General FAQ page.

Will They Unlock My Phone?

Yes! According to CRTC Wireless Code regulations effective December 2017, they must unlock your phone free of charge upon request. If you received a subsidy on your phone, you must wait 90 days before unlocking your phone.

You can stop by any store or contact Chatr by phone, email or chat to start the unlocking process.


For additional questions about pricing, features, and coverage, be sure to check our Chatr Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: GSM
Data network: GPRS

Chatr Customer Service

Mailing Address:
Chatr Wireless, 34 Eglinton Avenue W., Suite 316, Toronto, ON M4R 2H6

Phone Number:
1-800-485-9745 (or *611 from your cell)

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Review Sources

Review Chatr:

Help inform others by sharing your experience with Chatr

Reviews (4.7/10 Avg. rating)


myCELLmyTERMS

No real surprises and nothing innovative here

from myCELLmyTERMS

So it seems to me that Chatr is simply a copy of what’s already there in market – no real surprises and nothing innovative here, its essentially Rogers response to a space that they do not play very well in. Do I blame them, no! This was in the works for a some time and while it proviMore

So it seems to me that Chatr is simply a copy of what’s already there in market – no real surprises and nothing innovative here, its essentially Rogers response to a space that they do not play very well in. Do I blame them, no! This was in the works for a some time and while it provides an additional choice for consumers it also adds to the confusion.

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coco hates chatr
coco hates chatr

This is supposed to be a pre paid no id needed cell phone. You can open it up in any name. But, the rogers mafia has it so now you need to show your id to change your pin, so you can top up your account!!!!! lmfao ! You forgot your pin & don't want to show id??? Well i suggest any other pre paid you can. Let them rip off the current rogers/chatr cutomers that they already have by the balls!!!!

Nov-Dec 2017 Quality Deteriorating

Recently noticed connection quality falling fast. Long waits for connection, distortion ( 'you're cutting out, say again '...) Phone app indicates perfect signal reception ( I'm looking out the window at the towers) but their network is crashing. Too many new clients... Calling their support number 611, has a new menu now with No More "talk to a support person" option... and its so garbled you can barely make out what the message is saying... Used to be good and cheap, but now I am looking for a change.

Recently noticed connection quality falling fast. Long waits for connection, distortion ( 'you're cutting out, say again '...) Phone app indicates perfect signal reception ( I'm looking out the window at the towers) but their network is crashing. Too many new clients... Calling their support number 611, has a new menu now with No More "talk to a support person" option... and its so garbled you can barely make out what the message is saying... Used to be good and cheap, but now I am looking for a change.

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James

This is BS.

This has got to be the worse phone company I have ever saw. I purchased a top up card today. Used my laptop to top up. Site didn't work at all. I then used my phone to call *233*. This number is blocked for all customers. I finally called Walmart where I got the card from. They added my amount over the phone, but told me that I have to do it when I am in the store making my card purchase. The rep said they will not help out this way again through the phone. Walmart admitted that Chatr site has been down an awful lot and no one can get through.

This has got to be the worse phone company I have ever saw. I purchased a top up card today. Used my laptop to top up. Site didn't work at all. I then used my phone to call *233*. This number is blocked for all customers. I finally called Walmart where I got the card from. They added my amount over the phone, but told me that I have to do it when I am in the store making my card purchase. The rep said they will not help out this way again through the phone. Walmart admitted that Chatr site has been down an awful lot and no one can get through.

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randy

absolute nightmare!

Fadia

There absolutely ridiculious

They stripped me out of my number then they gave me a temporary number and told me there going to give me my number back it's been 3 months and this whole time service was supposed to be free then I checked my credit card statements and found out they've been charging me. Every time I call customer ser...More
They stripped me out of my number then they gave me a temporary number and told me there going to give me my number back it's been 3 months and this whole time service was supposed to be free then I checked my credit card statements and found out they've been charging me. Every time I call customer service they hang up in my face. I've never had anything like This, this is a company run by baffoons.  Less
Nerissa

Chatr sucks

Chatr sucks I just put $20.00 on my phone and I still cant use my phone.I called two put the money on my phone the guy on the other end sade he cant put the plan on my phone in less i put a nother $40.00 on it two bring it up two $50.00 because of matince. They dont care about there costumers at all. So I wasted $20.00 for nothing I told him I was putting the $20.00 on two get me buy till I can put the $50.00 on so thanks two this usless compney I dont have a phone.I dont have a house phone my cell is the only way for pople two get a hold of me and for me two get a hold of them.

Chatr sucks I just put $20.00 on my phone and I still cant use my phone.I called two put the money on my phone the guy on the other end sade he cant put the plan on my phone in less i put a nother $40.00 on it two bring it up two $50.00 because of matince. They dont care about there costumers at all. So I wasted $20.00 for nothing I told him I was putting the $20.00 on two get me buy till I can put the $50.00 on so thanks two this usless compney I dont have a phone.I dont have a house phone my cell is the only way for pople two get a hold of me and for me two get a hold of them.

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SK

They suck the money right out of your phone

Don't bother with Chatr if you step anywhere outside of Toronto all of a sudden you are "out of zone" and they start siphoning your account without any accountability $95 went to zero in few days topped up $10 thinking wtf? and that was sucked away in a few days as well.  No one can answer why even th...More
Don't bother with Chatr if you step anywhere outside of Toronto all of a sudden you are "out of zone" and they start siphoning your account without any accountability $95 went to zero in few days topped up $10 thinking wtf? and that was sucked away in a few days as well.  No one can answer why even though you have this on airplane mode there's no data being used and didn't call anyone.  Forget the "account or call history" it says $0 for data etc but the overall balance keeps on a downward trajectory without any reason. Less
Dilshad

Plan rates cheaper. I don't require to buy their phone

Steve

Lies lies lies that's Chatr

Called  Chatr to ask questions about  80.00 easy pay promotion. Rep billed my visa even before I told him  to proceed. While I was on the phone with him a text came from Chatr telling me I was signed up. I checked my Visa card and a payment was taken two weeks before my anniversary or billing date h...More
Called  Chatr to ask questions about  80.00 easy pay promotion. Rep billed my visa even before I told him  to proceed. While I was on the phone with him a text came from Chatr telling me I was signed up. I checked my Visa card and a payment was taken two weeks before my anniversary or billing date had been reached. They took full payment two weeks prior and I had & have a forty dollar credit on my account. The ten dollars per month they credit you is not realized for 9 months from sign up and they just keep your credit period. I asked for a supervisor who kept me on hold for over an hour and assured me none of this would happen.  Starting to operate like Rogers in big scandal about increasing plans unless you call them to change it and then turn the phones off and bill everyone . Pretty scummy to deal with, 5 hours now and I can't reach anyone. Anyone  know a fair carrier? Do not use Chatr you have been warned. Less
RV

Chatr is all I need

The service has been very reliable for me. I live and work in a chatr zone. Zero dropped calls, and I have found customer service to be helpful when I first got the service. Also very prompt and efficient when I upgraded to a data plan. There have been no over billing errors, either, so I don't think complaints about "Rogers" are even relevant. This is exclusively PREPAID service, so overcharges are easily avoided by understanding the plans.

The service has been very reliable for me. I live and work in a chatr zone. Zero dropped calls, and I have found customer service to be helpful when I first got the service. Also very prompt and efficient when I upgraded to a data plan. There have been no over billing errors, either, so I don't think complaints about "Rogers" are even relevant. This is exclusively PREPAID service, so overcharges are easily avoided by understanding the plans.


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Brittany

i hate this

I can't call anyone or text but nothing wrong with the phone. I can go on the internet. It would happen every now and thenjust for a day but now its been two days ever since I lowered my plan. People call but can't get through. They can only leave messages that I can't get. I want an explanation from a customer service person.
I can't call anyone or text but nothing wrong with the phone. I can go on the internet. It would happen every now and thenjust for a day but now its been two days ever since I lowered my plan. People call but can't get through. They can only leave messages that I can't get. I want an explanation from a customer service person. Less


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