Popular Plans


Chatr
Chatr $20 Unlimited Local Talk
Unlimited
Minutes
-
Text
-
Data
$20.00
per month
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Chatr
Chatr $25 Unlimited Province-wide Talk
Unlimited
Minutes
100
Text
-
Data
$25.00
per month
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Chatr
Chatr $35 Unlimited Canada-wide Talk & International Text
Unlimited
Minutes
Unlimited
Text
-
Data
$35.00
per month
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Chatr
Chatr $40 In-Zone Talk, Text & Data
Unlimited
Minutes
Unlimited
Text
2GB
Data
$40.00
per month
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Chatr
Chatr $45 Unlimited Canada/US Talk & International Text
Unlimited
Minutes
Unlimited
Text
1GB
Data
$45.00
per month
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Popular Phones


Huawei Honor 5X

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  • $329 - $640
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What You Need to Know


Owned by Rogers, Chatr is their entry-level carrier offering. While Chatr’s lowest cost plans are some of the cheapest among Canadian carriers, they come with limitations to calling areas. This makes it essential to research the zones in your area before committing to a plan.

Chatr offers prepaid monthly bundles with no option for post-pay plans. At the time of writing, prices for monthly bundles range between $20 and $50 per month, per line.

Should you need a phone, Chatr offers a range of basic flip phones and entry-level smartphones. However, device financing is not available. If you already have a phone, they offer SIM cards for unlocked GSM phones on the 850 and 1900Mhz frequencies.

What’s Good?

  • No-contract plans available
  • No credit check for service
  • Bring your own device plans
  • Affordable phone selection
  • Unlimited messaging on most plans
  • Canada-wide calling available for most plans

What’s Bad?

  • Confusing zones on entry-level plan
  • Confusing pay-per-use rates
  • No device financing
  • No roaming bundles
  • No 4G data
  • “Unlimited plans”

Notable Features

  • No In-Zone Data Overages: As long as you are in your home zone, data throttles when you reach your monthly high-speed data threshold instead of accruing overages or cutting you off completely. Plans without in-zone data are subject to overage fees.

Awards and Recognitions

  • Chatr currently has an F rating with the Better Business Bureau with 24 complaints closed in the past 3 years.

How's the Network Coverage and Speed?

Chatr uses portions of the Rogers’ network. Data from OpenSignal breaks down the Rogers network by type is as follows:

However, it is important to note that at the time of writing, Chatr does not support Rogers’ 4G network for data transfer.

You can check coverage and network types in your area at the Chatr support page.

The Rogers netowork ranked third for download speeds in both the 4G and 3G network categories in Tutela's 2018 "Mobile Experience Report", tests showed an average speed of 16.12Mbits/sec for 4G downloads and 3.92Mbits/sec for 3G downloads. Uploads speeds averaged 7.73Mbits/sec across both 4G and 3G networks.

Additional data from OpenSignal shows an average an average 3G download speed of 2.2Mb/sec. 3G upload speeds clocked in at 0.7Mb/sec.

Do They Charge Roaming Fees?

Within Canada, roaming fees will depend on your plan. Plans labeled as in-zone use billing zones to determine roaming status. There are currently 17 designated in-zones covering cities across the country. For in-zone plans, roaming fees are as follows:

  • Voice service: $0.25 per minute
  • Data: $0.05 per megabyte
  • Text: $0.25 per outgoing message
  • MMS: $0.50 per outgoing message

If you're on a Talk & Text plan with optional data, you won't face roaming fees in Canada while outside in-zone areas on the Chatr network. However, data is more expensive for these plans.

You can check in-zone areas at Chatr's Coverage Map.

Outside of Canada, fees vary. Chatr does not offer international roaming add-ons. However, if your phone supports the network frequencies in use at your destination, you should be able to use your services at pay-per-use rates.

Current rates for destinations around the world are available at their Travelling the World page.

What About Long Distance Fees?

Depending on your plan, long distance fees may apply for calls within Canada. However, Canada-wide plans are available for worry-free calling coast-to-coast.

If you frequently call the US, their $45 per month unlimited Canada and US calling plan will keep bills affordable.

Per-minute international rates will differ depending on your plan as well. The $20/month local talk plan features drastically higher international rates. If you plan to talk with friends, loved ones or colleagues abroad for more than a few minutes per month, upgrading to a plan that includes their International Talk Saver Rate will likely save you money.

To find out more about long distance fees check their Long Distance page.

Does Chatr Offer Wi-Fi Calling?

No. Chatr does not support native Wi-Fi calling or offer a Wi-Fi calling app.

How About Voice over LTE (VoLTE)?

No.

Can I Tether My Mobile?

Chatr allows tethering but does not provide technical support for tethering with your device. For more information, consult their Data Services FAQ.

Be aware that tethering with a PC, game console or another device might cause increased data consumption. Any data used by those devices while tethered counts against your data bucket. Always tether with caution.

Do They Offer Data Rollover?

No. Chatr does not offer rollover on either postpaid or prepaid service.

What Add-ons or Bundles are Available?

At the time of writing, the only add-ons available relate to data.

Data bucket add-ons include:

  • $10 for 500MB
  • $15 for 1GB
  • $25 for 2GB

Do They Offer Bring Your Own Device/Sim-Only Plans?

Yes! If you have an unlocked GSM phone that supports the 850 and 1900Mhz, you can pick up a universal SIM for a small fee. Sim-only plans do not provide a discount over standard rates.

You can find more about device requirements and support at their Bring Your Own Phone page.

Do They Require a Credit Check?

No! As all plans are prepaid, credit checks are not required to establish service.

What About Activation and SIM Fees?

Chatr does not charge activation fees.

To bring your own phone or tablet, you'll need a Chatr SIM.

Chatr SIMs are available through their retail and online stores for $10.

For more information, consult their General Information FAQ page.

NOTE: Fees often differ between retail stores and websites. Be sure to check both before signing up or adding a line to your account to maximize savings.

Do They Charge an Early Termination Fee?

As there are no term contracts or device financing options, there is no worry about early termination fees with Chatr.

Can I Port My Number To or From Chatr?

As per Local Number Portability requirements, you are free to bring your number to or transfer your number from Chatr as long as a few conditions are met.

  • The account with the number must be active and in good standing.
  • Chatr must offer service in the area where the number is based.
  • Number portability must be available in the area where the number is based.
  • The number must not be assigned to a pager.

They estimate the process will take 1 to 5 business days. You can start the process in-store, online or by calling Chatr.

For more information about porting numbers, refer to their General FAQ page.

Will They Unlock My Phone?

Yes! According to CRTC Wireless Code regulations effective December 2017, they must unlock your phone free of charge upon request. If you received a subsidy on your phone, you must wait 90 days before unlocking your phone.

You can stop by any store or contact Chatr by phone, email or chat to start the unlocking process.


For additional questions about pricing, features, and coverage, be sure to check our Chatr Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: GSM
Data network: GPRS

Chatr Customer Service

Mailing Address:
Chatr Wireless, 34 Eglinton Avenue W., Suite 316, Toronto, ON M4R 2H6

Phone Number:
1-800-485-9745 (or *611 from your cell)

Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Review Sources and Citations

Review Chatr:

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Critic Reviews


myCELLmyTERMS

No real surprises and nothing innovative here

from myCELLmyTERMS

So it seems to me that Chatr is simply a copy of what’s already there in market – no real surprises and nothing innovative here, its essentially Rogers response to a space that they do not play very well in. Do I blame them, no! This was in the works for a some time and while it proviMore

So it seems to me that Chatr is simply a copy of what’s already there in market – no real surprises and nothing innovative here, its essentially Rogers response to a space that they do not play very well in. Do I blame them, no! This was in the works for a some time and while it provides an additional choice for consumers it also adds to the confusion.

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coco hates chatr
coco hates chatr

This is supposed to be a pre paid no id needed cell phone. You can open it up in any name. But, the rogers mafia has it so now you need to show your id to change your pin, so you can top up your account!!!!! lmfao ! You forgot your pin & don't want to show id??? Well i suggest any other pre paid you can. Let them rip off the current rogers/chatr cutomers that they already have by the balls!!!!

User Reviews


John

No help from Chatr dealer and no help from Chatr. Waist of money.

Paid for SIM and $20 for month.  Chatr message insufficient funds.    Dealer (Mississauga Ontario) said not his problem.  Chatr does not answer phone calls or email.  I'll give them one more week and then contact CRTC and make a written complaint.

Wieslawa

I hate it

They tricked Mobilicity customers by offering the same deal as Mobilicity and raise the fee instead of rewarding loyal customers , they are charging them 5 dollars extra. The new customers get cheaper plans

That is not fair.

WIL

Worst information service ever at Galeries d’Anjou Counter in Montreal

Went to the Chatr counter to get info on a cheap plan for foreign students who just needed a small plan for emergencies. Sent to Chatr by Fido who told me that Chatr dealt in smaller plans. Chatr guys told us we had to get the $25 or $30 plan, they were the cheapest, then laughed at me when I asked    about a $10 or $15 plan/ prepaid card... « That doesn’t exist any more etc etc... ». I was told otherwise the next day in mobile store. Apparently, several companies have $10 plans including Chatr. I have since signed up for $10 monthly plan with Lucky Mobile. It works fine for the needs of said students for 4 months. I don’t see the point of Chatr paying people to man a kiosque in Galeries d’Anjou to give misleading information and scoff at requests for information. At best incompetent, at worst dishonest. Why not get rid of these idiots and pass the savings onto subscribing clients (of which I am not, repulsed by the encounter with these people.)

Went to the Chatr counter to get info on a cheap plan for foreign students who just needed a small plan for emergencies. Sent to Chatr by Fido who told me that Chatr dealt in smaller plans. Chatr guys told us we had to get the $25 or $30 plan, they were the cheapest, then laughed at me when I asked    about a $10 or $15 plan/ prepaid card... « That doesn’t exist any more etc etc... ». I was told otherwise the next day in mobile store. Apparently, several companies have $10 plans including Chatr. I have since signed up for $10 monthly plan with Lucky Mobile. It works fine for the needs of said students for 4 months. I don’t see the point of Chatr paying people to man a kiosque in Galeries d’Anjou to give misleading information and scoff at requests for information. At best incompetent, at worst dishonest. Why not get rid of these idiots and pass the savings onto subscribing clients (of which I am not, repulsed by the encounter with these people.)

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artcasa

This is the worse company in Canada

Activation date is the date of purchase?  Bullshit indeed"

Everyone knows the the Activation date is the date that you start "using" the card but not "buying" 


Michelle

More Cash, Less Service-Poor company-Use Different Service

Got our $5 rate increase notice by text.  This is a poor cell service with sketchy  cell phone reception and lousy customer service.  After agreeing to the $40 per month as mobilicity users, chatr uses the bandit theme of ripping customers off then adds insult to injury by citing, "how well they they compare to other available services"  - Bait and switch advertising with poor service, lousy cell reception, and poor text quality reception.  Chatr lacks credibility and is not worthy of your hard earned dollars-Go elsewhere!  We won't be using them by the end of this month!  Nothing but fraudsters using corporate greed to justify poor service and higher prices - FOR NOTHING.

Got our $5 rate increase notice by text.  This is a poor cell service with sketchy  cell phone reception and lousy customer service.  After agreeing to the $40 per month as mobilicity users, chatr uses the bandit theme of ripping customers off then adds insult to injury by citing, "how well they they compare to other available services"  - Bait and switch advertising with poor service, lousy cell reception, and poor text quality reception.  Chatr lacks credibility and is not worthy of your hard earned dollars-Go elsewhere!  We won't be using them by the end of this month!  Nothing but fraudsters using corporate greed to justify poor service and higher prices - FOR NOTHING.

Less

Michelle

Got our $5 rate increase notice by text.  This is a poor cell service with sketchy  cell phone reception and lousy customer service.  After agreeing to the $40 per month as mobilicity users, chatr uses the bandit theme of ripping customers off then adds insult to injury by citing, "how well they they compare to other available services"  - Bait and switch advertising with poor service, lousy cell reception, and poor text quality reception.  Chatr lacks credibility and is not worthy of your hard earned dollars-Go elsewhere!  We won't be using them by the end of this month!  Nothing but fraudsters using corporate greed to justify poor service and higher prices - FOR NOTHING.

Kari

I Like Chatr

I like Chatr because the Service is very good and the Plans are cheap and affordable.  

Starr

Suxxx!!! Mis-Advertising at the Highest Level!

I've been a customer for a couple years.. and have their 'Unlimited' plan. Unfortunately., and in Their favor, they screw You by using Their definition of 'Unlimited'.. Data is great when you pay Your bill, then, they 'throttle You' down to the point of 'Modem Speed'.. (14.4 kbps --> 3 kbps).. Consider...More
I've been a customer for a couple years.. and have their 'Unlimited' plan. Unfortunately., and in Their favor, they screw You by using Their definition of 'Unlimited'.. Data is great when you pay Your bill, then, they 'throttle You' down to the point of 'Modem Speed'.. (14.4 kbps --> 3 kbps).. Considering their area is limited and they charge you for calling outside that area... They are a SCAM! Beware. Go Elsewhere. If You can. .5 of 1 Star.. Less
Rob

Lazy and rude

Outgoing texts werent working. Called twice. Both times they told me it was a problem with my phone. Finally she 'reset' something on her end and whatyaknow! Presto it works again. It took her 2 minutes. Rather than telling me to waste time out of my day to go into a chatr store how about you see if you can fix ot from YOUR end first...
Outgoing texts werent working. Called twice. Both times they told me it was a problem with my phone. Finally she 'reset' something on her end and whatyaknow! Presto it works again. It took her 2 minutes. Rather than telling me to waste time out of my day to go into a chatr store how about you see if you can fix ot from YOUR end first... Less

Nov-Dec 2017 Quality Deteriorating

Recently noticed connection quality falling fast. Long waits for connection, distortion ( 'you're cutting out, say again '...) Phone app indicates perfect signal reception ( I'm looking out the window at the towers) but their network is crashing. Too many new clients... Calling their support number 611, has a new menu now with No More "talk to a support person" option... and its so garbled you can barely make out what the message is saying... Used to be good and cheap, but now I am looking for a change.

Recently noticed connection quality falling fast. Long waits for connection, distortion ( 'you're cutting out, say again '...) Phone app indicates perfect signal reception ( I'm looking out the window at the towers) but their network is crashing. Too many new clients... Calling their support number 611, has a new menu now with No More "talk to a support person" option... and its so garbled you can barely make out what the message is saying... Used to be good and cheap, but now I am looking for a change.

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James

This is BS.

This has got to be the worse phone company I have ever saw. I purchased a top up card today. Used my laptop to top up. Site didn't work at all. I then used my phone to call *233*. This number is blocked for all customers. I finally called Walmart where I got the card from. They added my amount over the phone, but told me that I have to do it when I am in the store making my card purchase. The rep said they will not help out this way again through the phone. Walmart admitted that Chatr site has been down an awful lot and no one can get through.

This has got to be the worse phone company I have ever saw. I purchased a top up card today. Used my laptop to top up. Site didn't work at all. I then used my phone to call *233*. This number is blocked for all customers. I finally called Walmart where I got the card from. They added my amount over the phone, but told me that I have to do it when I am in the store making my card purchase. The rep said they will not help out this way again through the phone. Walmart admitted that Chatr site has been down an awful lot and no one can get through.

Less

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