Owned by Rogers, Chatr is their entry-level carrier offering. While Chatr’s lowest cost plans are some of the cheapest among Canadian carriers, they come with limitations to calling areas. This makes it essential to research the zones in your area before committing to a plan.
Chatr offers prepaid monthly bundles with no option for post-pay plans. At the time of writing prices for monthly bundles range between $20 and $50 per month, per line.
Should you need a phone, Chatr offers a range of basic flip phones and entry-level smartphones. However, device financing is not available. If you already have a phone, they offer SIM cards for unlocked GSM phones on the 850 and 1900Mhz frequencies.
- No In-Zone Data Overages: As long as you are in your home zone, data throttles when you reach your monthly high-speed data threshold instead of accruing overages or cutting you off completely. Plans without in-zone data are subject to overage fees.
Awards and Recognitions
- Chatr currently has an A- rating from the Better Business Bureau with 6 complaints closed in the past 3 years.
How's the Network Coverage and Speed?
Chatr uses portions of the Rogers’ network. Data from OpenSignal breaks down the Rogers network by type is as follows:
- 61% LTE (4G)
- 29% HSPA+ (4G)
- 7% UMTS (3G)
- 3% HSPA (3G)
However, it is important to note that at the time of writing, Chatr does not support Rogers’ 4G network for data transfer.
You can check coverage and network types in your area at the Chatr support page.
Additional data from OpenSignal shows an average an average 3G download speed of 2.2Mb/sec. 3G upload speeds clocked in at 0.7Mb/sec.
Do They Charge Roaming Fees?
Within Canada, roaming fees will depend on your plan. Plans labelled as in-zone use billing zones to determine roaming status. There are currently 17 designated in-zones covering cities across the country. For in-zone plans, roaming fees are as follows:
- Voice service: $0.25 per minute
- Data: $0.05 per megabyte
- Text: $0.25 per outgoing message
- MMS: $0.50 per outgoing message
If you're on a Talk & Text plan with optional data, you won't face roaming fees in Canada while outside in-zone areas on the Chatr network. However, data is more expensive for these plans.
You can check in-zone areas at Chatr's Coverage Map.
Outside of Canada, fees vary. Chatr does not offer international roaming add-ons. However, if your phone supports the network frequencies in use at your destination, you should be able to use your services at pay-per-use rates.
Current rates for destinations around the world are available at their Travelling the World page.
What About Long Distance Fees?
Depending on your plan, long distance fees may apply for calls within Canada. However, Canada-wide plans are available for worry-free calling coast-to-coast.
If you frequently call the US, their $45 per month unlimited Canada and US calling plan will keep bills affordable.
Per-minute international rates will differ depending on your plan as well. The $20/month local talk plan features drastically higher international rates. If you plan to talk with friends, loved ones or colleagues abroad for more than a few minutes per month, upgrading to a plan that includes their International Talk Saver Rate will likely save you money.
To find out more about long distance fees check their Long Distance page.
Does Chatr Offer Wi-Fi Calling?
No. Chatr does not support native Wi-Fi calling or offer a Wi-Fi calling app.
How About Voice over LTE (VoLTE)?
Can I Tether My Mobile?
Chatr allows tethering but does not provide technical support for tethering with your device. For more information, consult their Data Services FAQ.
Be aware that tethering with a PC, game console or other device might cause increased data consumption. Any data used by those devices while tethered counts against your data bucket. Always tether with caution.
Do They Offer Data Rollover?
No. Chatr does not offer rollover on either postpaid or prepaid services.
What Add-ons or Bundles are Available?
At the time of writing, the only add-ons available relate to data.
Data bucket add-ons include:
- $10 for 500MB
- $15 for 1GB
- $25 for 2GB
Do They Offer Bring Your Own Device/Sim-Only Plans?
Yes! If you have an unlocked GSM phone that supports the 850 and 1900Mhz, you can pick up a universal SIM for a small fee. Sim-only plans do not provide a discount over standard rates.
You can find more about device requirements and support at their Bring Your Own Phone page.
Do They Require a Credit Check?
No! As all plans are prepaid, credit checks are not required to establish service.
Do They Charge an Early Termination Fee?
As there are no term contracts or device financing options, there is no worry about early termination fees with Chatr.
Can I Port My Number To or From Chatr?
As per Local Number Portability requirements, you are free to bring your number to or transfer your number from Chatr as long as a few conditions are met.
- The account with the number must be active and in good standing.
- Chatr must offer service in the area where the number is based.
- Number portability must be available in the area where the number is based.
- The number must not be assigned to a pager.
They estimate the process will take 1 to 5 business days. You can start the process in-store, online or by calling Chatr.
For more information about porting numbers, refer to their General FAQ page.
Will They Unlock My Phone?
Yes! You can stop by any store or contact Chatr by phone, email or chat to start the unlocking process. Unlocking a device costs $50 plus any applicable taxes and fees, due at the time of unlocking.
For additional questions about pricing, features and coverage, be sure to check our Chatr Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!
If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.