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50
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What You Need to Know


Started as Cantel in 1985, Rogers was the first carrier to offer nationwide Canadian mobile phone service. As of 2016, Rogers is Canada’s largest wireless carrier with nearly 10-million subscribers.

Rogers offers prepaid and postpaid services. Postpaid services range from $25 to $385 per month with add-ons for tablet data plans as well. Prepaid plans range from $30 to $65. All plans include unlimited messaging.

If you need a phone, Rogers’ Tab plans offer flexible payment options. If you have a phone already, Rogers supports a range of GSM, UMTS, HSPA and LTE devices.

What’s Good?

  • No-contract plans available
  • Bring your own device plans
  • Tab phone financing plans
  • Unlimited messaging
  • Canada-wide calling available for most plans

What’s Bad?

Notable Features

Rogers Tab plans: Different Tab tiers allow you to find the perfect balance between upfront costs and monthly payments when picking up a new device.

Share Everything plans: Makes it easy to share data across a group of devices for added savings.
Bundled Services: Rogers has deals with popular content services to bring your favorite music, movies and TV shows to your mobile or tablet.

Roam Like Home: For a small daily fee, you can enjoy mobile usage in the US and abroad without worrying about bill shock when you get home.

Awards and Recognitions

How's the Network Coverage and Speed?

You can check coverage and network types in your area at the Rogers support page.

Ranked third for download speeds in both the 4G and 3G network categories in Tutela's 2018 "Mobile Experience Report", tests showed an average speed of 16.12Mbits/sec for 4G downloads and 3.92Mbits/sec for 3G downloads. Uploads speeds averaged 7.73Mbits/sec across both 4G and 3G networks.

The 2016 PC Magazine study “Fastest Mobile Networks in Canada” merges the Fido and Rogers networks. However, the networks ranked second on the national level with an average LTE download speed of 43.20Mbits/sec. The average national upload speed was 21.80Mbits/sec.

Additional data from OpenSignal shows an average 4G LTE download speed for 16.9Mb/sec and an average 3G download speed of 2.2Mb/sec. 4G upload speeds measured at 7.5Mb/sec with 3G coming at 0.7Mb/sec.

Do They Charge Roaming Fees?

For the majority of Rogers plans--those labeled “Canada-wide”--you’ll enjoy calling from anywhere in Canada with no worries of roaming fees.

Outside of Canada, fees vary. Fortunately, Rogers offers a number of add-ons and services to help keep your bills in check.

If you’re traveling in the US, Roam Like Home allows unlimited US roaming for $7 per day. You’ll also find add-on packs with a variety of talk, text and data options. Add-ons cost between $20 and $80 per month depending on your requirements.

Roam Like Home billing is limited to 15 days per billing cycle to help keep costs low.

Traveling to Europe? Roam Like Home offers unlimited roaming for $12 per day. Add-on packs offer additional combinations of talk, text, and data with prices ranging from $40 to $95.

For additional information on roaming fees and PAYG rates for other destinations, consult their support page.

What About Long Distance Fees?

Most Rogers plans offer Canada-wide calling for a small fee. For these plans, most calls within Canada will not cost extra.

If you frequently call the US, there is an unlimited calling option for $15 per month.

Per-minute international rates vary by destination. However, for $5 per month, you can access much lower rates on international calls with the Rogers Value Pack.

To find out more about long distance fees and add-ons, check their support page.

Does Rogers Offer Wi-Fi Calling?

Yes. If you have a supporting phone, they allow calling over Wi-Fi at no additional charge. They do not currently offer an app for Wi-Fi calling on non-supported phones.

Not sure if your phone is compatible? Consult their Wi-Fi Calling - Everything You Need to Know page.

For additional terms and information on how to use Wi-Fi Calling, check their Wi-Fi Calling FAQ.

How About Voice over LTE (VoLTE)?

Yes. When using VoLTE on a compatible phone, you can switch between voice and video calls as well as use 4G data while on calls.

Not sure if your phone is compatible? Check their VoLTE FAQs.

For LTE coverage in your area, check their coverage map.

Can I Tether My Mobile?

As long as your plan includes a data plan of at least 1GB, tethering is included in your plan at no extra charge. We were unable to find an official charge for plans under 1GB. However, checking the Rogers forums showed that many users across various data plans had no problems with tethering and extra charges.

Be aware that tethering with a PC, game console or another device might cause increased data consumption. Any data used by those devices while tethered counts against your data bucket. Always tether with caution.

Do They Offer Data Rollover?

No. Rogers does not offer rollover on either postpaid or prepaid service.

What Add-ons or Bundles are Available?

All Rogers plans include standard voicemail and caller ID. Add-ons make it easy to add extra features to your account. Options differ between prepaid and postpaid accounts.

Popular postpaid add-ons include:

  • Rogers Value Pack: For $5 per month you can get text transcription of voicemails, expanded voicemail storage, preferred rates for international and US calls, unlimited texts and picture messages to the US and international destinations, Caller ID with name display and notifications when you’ve missed a call due to being out of your coverage area or the phone is powered off.
  • Value Pack with Device Protection: For $13 per month, you can enjoy device protection along with the features listed above.
  • Data Top-Ups: When your data bucket is running out, Rogers will send a text offering a top-up. You can add 300MB for $7 or 1GB for $15. You can use top ups up to 3 times per month. Top-ups do not roll over from month to month.

Popular prepaid add-ons include:

  • Canadian Text Messaging: Extra text messages in bundles ranging from 30 messages to unlimited messaging are available. Prices range from $3 to $15.
  • Unlimited International Text Messaging: Keep in touch with friends and family anywhere in the world for only $20 per month.
  • Data Top-Ups: Bundles ranging from 100MB to 2GB of data make it easy to boost your data bucket. Prices start at $10 and top out at $50.
  • Data Passes: For infrequent data access passes offer 10MB in a 24-hour period for $1 per day or 60MB per week for $5.
  • Preferred Rate Add-ons: With add-ons for both North American and International calls, these $5 add-ons drastically reduce the per-minute rate to destinations around the world.

Do They Offer Bring Your Own Device/Sim-Only Plans?

Yes! Most carrier-unlocked GSM, UMTS, HSPA and LTE devices will work with the Rogers network.

For Share Everything plans, bringing your own device even nets you a small monthly discount!

You can find more about device-specific settings and support on their support page.

Do They Require a Credit Check?

There are no credit checks for prepaid service. However, monthly service agreements will require a credit check. At the time of writing, this is a "hard" credit check. This means the check will likely appear on your credit report.

Items needed include 1 of the following:

  • Canadian Driver's Licence
  • Canadian SIN Card or Letter
  • Canadian Credit Card

Plus 1 of the following:

  • Valid Canadian Driver’s License (Not applicable if used as one of the items above)
  • Valid Canadian or Foreign Passport
  • Work Visa
  • Department of Defense ID
  • Permanent Resident Card
  • Native Indian Status Card
  • CNIB Card
  • Valid, Government-Issued Provincial/Territorial Photo ID
  • Possession and Acquisition License (PAL)

One of the items provide must include your date of birth or a third item containing the information must be supplied.

NOTE: Credit checks from carriers that pull your credit bureau report may impact your credit score. If you're not sure the best options for your credit profile, we suggest contacting the carrier directly before attempting to obtain service.

For more information on credit check requirements and how they might affect your account, consult their Community Forums.

What About Activation and SIM Fees?

Rogers charges a $30 connection fee for every new line of service.

However, MobileSyrup notes that you might be able to avoid the connection fee if you chat with customer support or submit your order online.

To bring your own phone or tablet, you'll need a Rogers SIM.

SIM kits are available on the Rogers website and at retail locations for $10.

NOTE: Fees often differ between retail stores and websites. Be sure to check both before signing up or adding a line to your account to maximize savings.

Do They Charge an Early Termination Fee?

If you have a term contract or a remaining Tab balance, you might have to pay an early termination fee to end service. Exact formulas are not posted on the website. However, most carriers start with the total of your discount and subtract an amount per month of service to determine your fee.

Contacting their customer support team is the best option for finding out specifics for particular plans, contracts or devices.

Can I Port My Number To or From Rogers?

Rogers adheres to all Local Number Portability requirements. This means that you should be able to port your number to or from Rogers as long as a few conditions are met.

  • The account with the number must be active and in good standing.
  • Rogers must offer service in the area where the number is based.
  • Number portability must be available in the area where the number is based.
  • The number must not be assigned to a pager.

In most cases, the process takes up to 72 hours to complete.

For more information about porting numbers to or from this carrier, refer to their support page.

Will They Unlock My Phone?

Yes! According to CRTC Wireless Code regulations effective December 2017, they must unlock your phone free of charge upon request. If you received a subsidy on your phone, you must wait 90 days before unlocking your phone.

You can stop by any store or contact Rogers by phone, email or chat to start the unlocking process.


For additional questions about Rogers pricing, features, and coverage, be sure to check our Rogers Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: GSM 850 / 1900 MHz, UMTS
Data network: GPRS, EDGE, HSDPA, HSPA+, LTE

Rogers Customer Service

Mailing Address:
333 Bloor Street East, 10th Floor Toronto, Ontario M4W 1G9

Phone Number:
877-764-3772 (or 611 from your cell)

Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Review Sources and Citations

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Critic Reviews


WhatsYourTech

The data plans Rogers offers for LTE are outrageously expensive

from WhatsYourTech

After using an LTE Rocket Stick, there is little to doubt the network’s speed. Regardless of whether I was at home, in a car or at a coffee shop somewhere, the speed was relatively consistent across the board. This usually amounted to between 33-35Mbps download speed, and just under 7Mbps for u...More

After using an LTE Rocket Stick, there is little to doubt the network’s speed. Regardless of whether I was at home, in a car or at a coffee shop somewhere, the speed was relatively consistent across the board. This usually amounted to between 33-35Mbps download speed, and just under 7Mbps for uploads. Those numbers are a pretty accurate reflection of what Rogers suggested would be the norm, which was between 12-25Mbps for downloads. I use the word ‘accurate’ here because the network has yet to be congested with a larger number of users. Once LTE hits some sort of critical mass, the speeds could lower to the levels Rogers proposed. When hitting areas that aren’t LTE-ready yet, the connection seamlessly drops down to 3G HSPA, so you don’t lose access. It can even go down to EDGE, if necessary.

Read full review

Less


I hate Rogers with a passion. I hate their "Authorized Dealers" who will lie to your face for a sale.. I hate their "Largest 3 and 4G Network in Canada" which has given me more issues in SIX MONTHS than any other provider in the last 6 YEARS I hate their overpriced plans with CLONE EVERY OTHER PLAN in Canada I seriously hate rogers. I look forward to seeing this company drop off the Market in the future


It took me 6 years to get out from Rogers "locked" contract. The customer service is terrible. They promised something, but in reality, you just get riped off. Hate this company for many many reasons.


George Salmins
Rogers has gone downhill over the past year or two. I've been a Rogers customer for a long time (10+ years) but this is the end. Their customer service is terrible, tech support poorly educated, they don't stand behind their products, so I give them a totally justified "F". My latest and last disappointment with Rogers is an HTC Raider - a very dumb and quirky "smartphone".

There is not one provider out there that is great. I am with Bell and they are ten times worse then Rogers. They tell you one thing and do another and you can't get a straight answer out of them.

I have an ongoing issue with Rogers. I pay over $100/mth for 2 cellphones, and I barely get a signal and can't use the data plan. I have had a ticket with them since Oct. 2010, and whenever I open a new one, they just close it and say the problem is resolved. But it isn't resolved. I'm still paying for a service I can't use except on very rare occasions. They say a new tower is going to be built that will resolve my problem. And I may have believed that, except I was told that over 2 years ago. We have a contract in my opinion - I pay for a service and they provide it. What can I do if they are not providing the service, or if the service is so poor as to be worthless? I would recommend avoiding Rogers at all costs. My New Year's resolution is to investigate alternatives for my television, internet, home phone, and cell phones. Caveat emptor - buyer beware.

User Reviews


Debbie

Far better than Freedom Mobile but sometimes frustrating.....

Have been with Rogers for 31 years and was mostly satisfied with resolution of most issues BUT that was not without a lot of hassle and headache on my part.  And by pointing out my loyalty.  I read on here about the overcharges on data which I experienced but just impossible really so I wonder what they are up to...??   HOWEVER, in comparison to Freedom, they are much better and communication is better, overall.

Have been with Rogers for 31 years and was mostly satisfied with resolution of most issues BUT that was not without a lot of hassle and headache on my part.  And by pointing out my loyalty.  I read on here about the overcharges on data which I experienced but just impossible really so I wonder what they are up to...??   HOWEVER, in comparison to Freedom, they are much better and communication is better, overall.

Less
Sue

rogers sucks your money dry.

horrible customer service - get the run around and transferred for hours. charging $120 for a person who uses no data and lives alone.....moving on...website crashed all the time and waiting on the phone is up to 45 min.

MBlack

This is a joke right??

Screwing seniors, paying for nothing!!!   Not me!!!


Warren

brutal service

over $150 month for 5 gig data and calling....... i know tons of people even with rogers paying less. complete rip off stay away!

rebbi

bad customer service and overpriced plans

Horrible customer service. I was offered a pretty decent plan and when I called in to sign up I was put on hold for 2 HOURS! When I finally got put through to an agent she offered me a worse deal than I was offered before and by that point I just took it because I had to get off the phone to get back to my very busy 3 year old. I have huge regrets signing up with this company. I am also having massive issues with my phone and they refuse to exchange it. They are very expensive and I've had issues with texts not going through. The agents will act nice but they want what is best for the corporation, not the customer. 

Horrible customer service. I was offered a pretty decent plan and when I called in to sign up I was put on hold for 2 HOURS! When I finally got put through to an agent she offered me a worse deal than I was offered before and by that point I just took it because I had to get off the phone to get back to my very busy 3 year old. I have huge regrets signing up with this company. I am also having massive issues with my phone and they refuse to exchange it. They are very expensive and I've had issues with texts not going through. The agents will act nice but they want what is best for the corporation, not the customer. 

Less

Theresa

I have been a Rogers customer for over 20 years and when I asked to speak with the customer "loyalty" program this evening to upgrade my phone, not only was I was left on hold for almost 1.5 hours, but I was offered very little.  The customer "loyalty" program is also, I discovered, where you are transferred when you wish to cancel your service.  There is no other way to cancel, i.e. on the web site, than to speak with a customer "loyalty" representative.  I am so extremely frustrated!

Bob

I hate this because of lousy customer service and complete ineptitude

Years of incompetence in changing plans, billing, seeing my invoice online. Lack of respect and service. Getting calls on non payment and I am actually overpaid (they owe me money).


Bob

Clueless and rude reps. Basic changes and requests are bungled. Hours of wasted time with customer service.


Debbie

It is very disappointing and insulting that newer offers cannot be given to older loyal customers!  

Dylan

This Carrier is okay because

the coverage is good, the connection is always strong, and they are very informative of any payment related issues such as roaming. They unfortunately, like many other carriers in Canada, charge ridiculous amounts. I pay $65 a month for unlimited talk, text, and family pool 5GB data. As well, once your...More
the coverage is good, the connection is always strong, and they are very informative of any payment related issues such as roaming. They unfortunately, like many other carriers in Canada, charge ridiculous amounts. I pay $65 a month for unlimited talk, text, and family pool 5GB data. As well, once your phone is paid off they continue charging the same amount, even after your contract is done. Less
Lara

I was fine with Rogers until the last time we upgraded

Went for a phone upgrade, did it during a promotion. Unfortunately every one of the deals they promised us was not to be given to existing customers and I was told they couldn’t uphold them. Now, we have a phone that we are paying off over 2 years but a plan that only lasts one year and I will have to deal with that all over again. Very disappointing experience. Prior to this I had minimal issues with an okay plan. I was happy with Rogers. Plan on paying off the phone and switching.

Went for a phone upgrade, did it during a promotion. Unfortunately every one of the deals they promised us was not to be given to existing customers and I was told they couldn’t uphold them. Now, we have a phone that we are paying off over 2 years but a plan that only lasts one year and I will have to deal with that all over again. Very disappointing experience. Prior to this I had minimal issues with an okay plan. I was happy with Rogers. Plan on paying off the phone and switching.

Less
jack

terrible customer service

misinform customers because reps have no clue what they are talking about
Gill

I hate rogers

I hate Rogers I was put on hold for 5 hour and finally I gave up, I tryed next day  customer service 

said sorry 10g for 60 deal is over.


Rogers Question?

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