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What You Need to Know


Started as Cantel in 1985, Rogers was the first carrier to offer nationwide Canadian mobile phone service. As of 2016, Rogers is Canada’s largest wireless carrier with nearly 10-million subscribers.

Rogers offers prepaid and postpaid services. Postpaid services range from $25 to $385 per month with add-ons for tablet data plans as well. Prepaid plans range from $30 to $65. All plans include unlimited messaging.

If you need a phone, Rogers’ Tab plans offer flexible payment options. If you have a phone already, Rogers supports a range of GSM, UMTS, HSPA and LTE devices.

What’s Good?

  • No-contract plans available
  • Bring your own device plans
  • Tab phone financing plans
  • Unlimited messaging
  • Canada-wide calling available for most plans

What’s Bad?

Show more

Notable Features

Rogers Tab plans: Different Tab tiers allow you to find the perfect balance between upfront costs and monthly payments when picking up a new device.

Share Everything plans: Makes it easy to share data across a group of devices for added savings.
Bundled Services: Rogers has deals with popular content services to bring your favorite music, movies and TV shows to your mobile or tablet.

Roam Like Home: For a small daily fee, you can enjoy mobile usage in the US and abroad without worrying about bill shock when you get home.

Awards and Recognitions

  • Rogers currently has an A- rating from the Better Business Bureau with 453 complaints closed in the past 3 years.

How's the Network Coverage and Speed?

Data from OpenSignal breaks down the Rogers network by type is as follows:

  • 61% LTE (4G)
  • 29% HSPA+ (4G)
  • 7% UMTS (3G)
  • 3% HSPA (3G)

You can check coverage and network types in your area at the Rogers support page.

The 2016 PC Magazine study “Fastest Mobile Networks in Canada” merges the Fido and Rogers networks. However, the networks ranked second on the national level with an average LTE download speed of 43.20Mbits/sec. The average national upload speed was 21.80Mbits/sec.

Additional data from OpenSignal shows an average 4G LTE download speed for 16.9Mb/sec and an average 3G download speed of 2.2Mb/sec. 4G upload speeds measured at 7.5Mb/sec with 3G coming at 0.7Mb/sec.

Do They Charge Roaming Fees?

For the majority of Rogers plans--those labeled “Canada-wide”--you’ll enjoy calling from anywhere in Canada with no worries of roaming fees.

Outside of Canada, fees vary. Fortunately, Rogers offers a number of add-ons and services to help keep your bills in check.

If you’re traveling in the US, Roam Like Home allows unlimited US roaming for $5 per day. You’ll also find add-on packs with a variety of talk, text and data options. Add-ons cost between $20 and $80 per month depending on your requirements.

Traveling to Europe? Roam Like Home offers unlimited roaming for $10 per day. Add-on packs offer additional combinations of talk, text and data with prices ranging from $40 to $95.

Pay as you go (PAYG) rates in the US include:

  • $1.45 per minute for voice calls
  • $7.99 per day for up to 50MB of data
  • $0.75 per sent text message

For additional information on roaming fees and PAYG rates for other destinations, consult their support page.

What About Long Distance Fees?

Most Rogers plans offer Canada-wide calling for a small fee. For these plans, most calls within Canada will not cost extra.

If you frequently call the US, there is an unlimited calling option for $15 per month.

Per-minute international rates vary by destination. However, for $5 per month, you can access much lower rates on international calls with the Rogers Value Pack.

To find out more about long distance fees and add-ons, check their support page.

Does Rogers Offer Wi-Fi Calling?

Yes. If you have a supporting phone, they allow calling over Wi-Fi at no additional charge. They do not currently offer an app for Wi-Fi calling on non-supported phones.

Not sure if your phone is compatible? Consult their Wi-Fi Calling - Everything You Need to Know page.

For additional terms and information on how to use Wi-Fi Calling, check their Wi-Fi Calling FAQ.

How About Voice over LTE (VoLTE)?

Yes. When using VoLTE on a compatible phone, you can switch between voice and video calls as well as use 4G data while on calls.

Not sure if your phone is compatible? Check their VoLTE FAQs.

For LTE coverage in your area, check their coverage map.

Can I Tether My Mobile?

As long as your plan includes a data plan of at least 1GB, tethering is included in your plan at no extra charge. We were unable to find an official charge for plans under 1GB. However, checking the Rogers forums showed that many users across various data plans had no problems with tethering and extra charges.

Be aware that tethering with a PC, game console or other device might cause increased data consumption. Any data used by those devices while tethered counts against your data bucket. Always tether with caution.

Do They Offer Data Rollover?

No. Rogers does not offer rollover on either postpaid or prepaid services.

What Add-ons or Bundles are Available?

All Rogers plans include standard voicemail and caller ID. Add-ons make it easy to add extra features to your account. Options differ between prepaid and postpaid accounts.

Popular postpaid add-ons include:

  • Rogers Value Pack: For $5 per month you can get text transcription of voicemails, expanded voicemail storage, preferred rates for international and US calls, unlimited texts and picture messages to the US and international destinations, Caller ID with name display and notifications when you’ve missed a call due to being out of your coverage area or the phone is powered off.
  • Value Pack with Device Protection: For $13 per month, you can enjoy device protection along with the features listed above.
  • Data Top-Ups: When your data bucket is running out, Rogers will send a text offering a top-up. You can add 300MB for $7 or 1GB for $15. You can use top ups up to 3 times per month. Top ups do not rollover from month to month.

Popular prepaid add-ons include:

  • Canadian Text Messaging: Extra text messages in bundles ranging from 30 messages to unlimited messaging are available. Prices range from $3 to $15.
  • Unlimited International Text Messaging: Keep in touch with friends and family anywhere in the world for only $20 per month.
  • Data Top-Ups: Bundles ranging from 100MB to 2GB of data make it easy to boost your data bucket. Prices start at $10 and top out at $50.
  • Data Passes: For infrequent data access passes offer 10MB in a 24-hour period for $1 per day or 60MB per week for $5.
  • Preferred Rate Add-ons: With add-ons for both North American and International calls, these $5 add-ons drastically reduce the per-minute rate to destinations around the world.

Do They Offer Bring Your Own Device/Sim-Only Plans?

Yes! Most carrier-unlocked GSM, UMTS, HSPA and LTE devices will work with the Rogers network.

For Share Everything plans, bringing your own device even nets you a small monthly discount!

You can find more about device-specific settings and support at their support page.

Do They Require a Credit Check?

There are no credit checks for prepaid service. However, monthly service agreements will require a credit check. At the time of writing, this is a "hard" credit check. This means the check will likely appear on your credit report.

Items needed include 1 of the following:

  • Canadian Driver's Licence
  • Canadian SIN Card or Letter
  • Canadian Credit Card

Plus 1 of the following:

  • Valid Canadian Driver’s License (Not applicable if used as one of the items above)
  • Valid Canadian or Foreign Passport
  • Work Visa
  • Department of Defense ID
  • Permanent Resident Card
  • Native Indian Status Card
  • CNIB Card
  • Valid, Goverment-Issued Provincial/Territorial Photo ID
  • Possession and Acquisition License (PAL)

One of the items provide must include your date of birth or a third item containing the information must be supplied.

NOTE: Credit checks from carriers that pull your credit bureau report may impact your credit score. If you're not sure the best options for your credit profile, we suggest contacting the carrier directly before attempting to obtain service.

For more information on credit check requirements and how they might affect your account, consult their Community Forums.

Do They Charge an Early Termination Fee?

If you have a term contract or a remaining Tab balance, you might have to pay an early termination fee to end service. Exact formulas are not posted on the website. However, most carriers start with the total of your discount and subtract an amount per month of service to determine your fee.

Contacting their customer support team is the best option for finding out specifics for particular plans, contracts or devices.

Can I Port My Number To or From Rogers?

Rogers adheres to all Local Number Portability requirements. This means that you should be able to port your number to or from Rogers as long as a few conditions are met.

  • The account with the number must be active and in good standing.
  • Rogers must offer service in the area where the number is based.
  • Number portability must be available in the area where the number is based.
  • The number must not be assigned to a pager.

In most cases, the process takes up to 72 hours to complete.

For more information about porting numbers to or from this carrer, refer to their support page.

Will They Unlock My Phone?

Yes! You can stop by any store or contact Rogers by phone, email or chat to start the unlocking process. Unlocking a device costs $50 plus any applicable taxes and fees. For prepaid devices, this fee is due at the time of unlocking.

If you received a rebate or subsidy on your device, you must have active Rogers service for 90 days before unlocking.


For additional questions about Rogers pricing, features and coverage, be sure to check our Rogers Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: GSM 850 / 1900 MHz, UMTS
Data network: GPRS, EDGE, HSDPA, HSPA+, LTE

Rogers Customer Service

Mailing Address:
333 Bloor Street East, 10th Floor Toronto, Ontario M4W 1G9

Phone Number:
877-764-3772 (or 611 from your cell)

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Review Sources

Rogers Question?

Visit the Rogers Q&A Forum to get answers, ask a question or help others.

Review Rogers:

Help inform others by sharing your experience with Rogers

Reviews (2.6/10 Avg. rating)


WhatsYourTech

The data plans Rogers offers for LTE are outrageously expensive

from WhatsYourTech

After using an LTE Rocket Stick, there is little to doubt the network’s speed. Regardless of whether I was at home, in a car or at a coffee shop somewhere, the speed was relatively consistent across the board. This usually amounted to between 33-35Mbps download speed, and just under 7Mbps for uploads. Those numbers are a pretty accurate reflection of what Rogers suggested would be the norm, which was between 12-25Mbps for downloads. I use the word ‘accurate’ here because the network has yet to be congested with a larger number of users. Once LTE hits some sort of critical mass, the sp... Full review


I hate Rogers with a passion. I hate their "Authorized Dealers" who will lie to your face for a sale.. I hate their "Largest 3 and 4G Network in Canada" which has given me more issues in SIX MONTHS than any other provider in the last 6 YEARS I hate their overpriced plans with CLONE EVERY OTHER PLAN in Canada I seriously hate rogers. I look forward to seeing this company drop off the Market in the future


It took me 6 years to get out from Rogers "locked" contract. The customer service is terrible. They promised something, but in reality, you just get riped off. Hate this company for many many reasons.


George Salmins
Rogers has gone downhill over the past year or two. I've been a Rogers customer for a long time (10+ years) but this is the end. Their customer service is terrible, tech support poorly educated, they don't stand behind their products, so I give them a totally justified "F". My latest and last disappointment with Rogers is an HTC Raider - a very dumb and quirky "smartphone".

There is not one provider out there that is great. I am with Bell and they are ten times worse then Rogers. They tell you one thing and do another and you can't get a straight answer out of them.

I have an ongoing issue with Rogers. I pay over $100/mth for 2 cellphones, and I barely get a signal and can't use the data plan. I have had a ticket with them since Oct. 2010, and whenever I open a new one, they just close it and say the problem is resolved. But it isn't resolved. I'm still paying for a service I can't use except on very rare occasions. They say a new tower is going to be built that will resolve my problem. And I may have believed that, except I was told that over 2 years ago. We have a contract in my opinion - I pay for a service and they provide it. What can I do if they are not providing the service, or if the service is so poor as to be worthless? I would recommend avoiding Rogers at all costs. My New Year's resolution is to investigate alternatives for my television, internet, home phone, and cell phones. Caveat emptor - buyer beware.
Michelle

Worst service and highest monthly bill ever had!

Ahasan

They do real bad business

They said you will get premium service which is completely false statement, i compare a road trip to Nova Scotia from Ottawa two phone beside my Rogers iphone and My friends Fido Samsung and both had the same network coverage. My friend with Fido paid way less than me where as me got false promised... More
They said you will get premium service which is completely false statement, i compare a road trip to Nova Scotia from Ottawa two phone beside my Rogers iphone and My friends Fido Samsung and both had the same network coverage. My friend with Fido paid way less than me where as me got false promised bills from rogers even though the bad business practice owned both the carrier. Sucks Sucks Sucks   Less
Sue

Poor customer service.

When there are overages they avoid telling you why, when 1GB is suppose to be $30 but they're charging you $40GB... not the first time it has happened. 

When there are overages they avoid telling you why, when 1GB is suppose to be $30 but they're charging you $40GB... not the first time it has happened. 

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Branka

Very bad customer service

Very disappointed with them. Overpaying for my bills, for nothing, only 2 gigs of data, I'm going over it all the time... They just want to increase my bill if they add more data. Had a talk with a customer service representative, they did not try to do anything to keep the customer...  Terrible.... More

Very disappointed with them. Overpaying for my bills, for nothing, only 2 gigs of data, I'm going over it all the time... They just want to increase my bill if they add more data. Had a talk with a customer service representative, they did not try to do anything to keep the customer...  Terrible...

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Michelle

I hate this company!

Was sold a package price that does not exist. When I received my first bill it was $400 simply because of adds on that were never discussed or agreed to.  Since I left my old plan to do the share everything (which works out to be a far worse deal), I could no longer get my old plan back... surpri... More

Was sold a package price that does not exist. When I received my first bill it was $400 simply because of adds on that were never discussed or agreed to.  Since I left my old plan to do the share everything (which works out to be a far worse deal), I could no longer get my old plan back... surprise surprise!  In addition, I have spent the last TWO MONTHS jumping through endless hoops trying to regain my corporate discount.  Still don't have it!  I would NEVER recommend Rogers and have never felt so frustrated dealing with a company.  My husband and I are going to cut our losses just to get away from Rogers.  

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Jessica

Poor Customer Service

Rogers is by far the worst cell phone service provider in Canada. Their customer service representatives often have no idea what they are talking about and frequently you can ask the same question of different employees and receive a different answer every time. I have been a customer of Bell and... More

Rogers is by far the worst cell phone service provider in Canada. Their customer service representatives often have no idea what they are talking about and frequently you can ask the same question of different employees and receive a different answer every time. I have been a customer of Bell and Telus and always received adequate customer service however Rogers has consistently disappointed. I have never had a good customer service experience with Roger.

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Tim

My new phone.

My phone died. It could not be repaired. I went to my local Rogers store to find a new one. The young lady that assisted me could not possibly be better. The store I went to was in Oshawa Ontario. Located in the Five Points Mall. The young lady that helped me through everything was named Amber. S... More

My phone died. It could not be repaired. I went to my local Rogers store to find a new one. The young lady that assisted me could not possibly be better. The store I went to was in Oshawa Ontario. Located in the Five Points Mall. The young lady that helped me through everything was named Amber. She was kind ,patient, knowledgeable and made my experience great. Thank you very much.

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Jim

Support failure

New Samsung device Jan/17 , reported and demonstrated calling problems 8 days later, advised to return to corporate store where device functioned. Next day same problems and advised tech support. Contacted Samsung who advised to contact Rogers. Every time tech support is contacted the case is esc... More

New Samsung device Jan/17 , reported and demonstrated calling problems 8 days later, advised to return to corporate store where device functioned. Next day same problems and advised tech support. Contacted Samsung who advised to contact Rogers. Every time tech support is contacted the case is escalated. Have had 3 dates for resolution without completion . Last tech advised other tech's comments were incorrect and he would check it out and contact me within that day. Two days later still no call. Case is 2 months old.

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Dave

Payments

If you are going to pay your bill at any Rogers store by cash like you use to do. and you made payment arrangements to the company. be aware that is not an option no more. I was given a option to pay my bill. I made my first payment by cash. then when I went the next time. they declined my cash. I h... More
If you are going to pay your bill at any Rogers store by cash like you use to do. and you made payment arrangements to the company. be aware that is not an option no more. I was given a option to pay my bill. I made my first payment by cash. then when I went the next time. they declined my cash. I had to find another way to pay the bill.  This company needs to find a way to let all employees no what there products and services departments are doing with any and all changes.    Less
allen

Straight up fraudulent behaviour

They make it nearly impossible to shut off a service once connected.  Additionally, they love to add "reconnection" fees at will, even though the service was never actually disconnected.   They DO NOT respond to complaints.

They make it nearly impossible to shut off a service once connected.  Additionally, they love to add "reconnection" fees at will, even though the service was never actually disconnected.   They DO NOT respond to complaints.

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