Info & Contact
Started as Cantel in 1985, Rogers was the first carrier to offer nationwide Canadian mobile phone service. As of 2016, Rogers is Canada’s largest wireless carrier with nearly 10-million subscribers.
Rogers offers prepaid and postpaid services. Postpaid services range from $25 to $385 per month with add-ons for tablet data plans as well. Prepaid plans range from $30 to $65. All plans include unlimited messaging.
If you need a phone, Rogers’ Tab plans offer flexible payment options. If you have a phone already, Rogers supports a range of GSM, UMTS, HSPA and LTE devices.
Does This Carrier Fit My Needs?
- No-contract plans available
- Bring your own device plans
- Tab phone financing plans
- Unlimited messaging
- Canada-wide calling available for most plans
- Higher prices than budget carriers
- Ranked #7 out of 8 in JD Power’s 2016 “Canadian Wireless Customer Care Study”
- Ranked last in JD Power’s 2016 “Canadian Wireless Purchase Experience Study”
Rogers Tab plans: Different Tab tiers allow you to find the perfect balance between upfront costs and monthly payments when picking up a new device.
Share Everything plans: Makes it easy to share data across a group of devices for added savings.
Bundled Services: Rogers has deals with popular content services to bring your favorite music, movies and TV shows to your mobile or tablet.
Roam Like Home: For a small daily fee, you can enjoy mobile usage in the US and abroad without worrying about bill shock when you get home.
Awards and Recognitions
- Rogers currently has an A- rating from the Better Business Bureau with 453 complaints closed in the past 3 years.
How is Network Coverage and Speed for this Carrier?
Data from OpenSignal breaks down the Rogers network by type is as follows:
- 61% LTE (4G)
- 29% HSPA+ (4G)
- 7% UMTS (3G)
- 3% HSPA (3G)
You can check coverage and network types in your area at the Rogers support page.
The 2016 PC Magazine study “Fastest Mobile Networks in Canada” merges the Fido and Rogers networks. However, the networks ranked second on the national level with an average LTE download speed of 43.20Mbits/sec. The average national upload speed was 21.80Mbits/sec.
Additional data from OpenSignal shows an average 4G LTE download speed for 16.9Mb/sec and an average 3G download speed of 2.2Mb/sec. 4G upload speeds measured at 7.5Mb/sec with 3G coming at 0.7Mb/sec.
Do They Charge Roaming Fees?
For the majority of Rogers plans--those labeled “Canada-wide”--you’ll enjoy calling from anywhere in Canada with no worries of roaming fees.
Outside of Canada, fees vary. Fortunately, Rogers offers a number of add-ons and services to help keep your bills in check.
If you’re traveling in the US, Roam Like Home allows unlimited US roaming for $5 per day. You’ll also find add-on packs with a variety of talk, text and data options. Add-ons cost between $20 and $80 per month depending on your requirements.
Traveling to Europe? Roam Like Home offers unlimited roaming for $10 per day. Add-on packs offer additional combinations of talk, text and data with prices ranging from $40 to $95.
Pay as you go (PAYG) rates in the US include:
- $1.45 per minute for voice calls
- $7.99 per day for up to 50MB of data
- $0.75 per sent text message
For additional information on roaming fees and PAYG rates for other destinations, consult their support page.
Do They Charge Long Distance Fees?
Most Rogers plans offer Canada-wide calling for a small fee. For these plans, most calls within Canada will not cost extra.
If you frequently call the US, there is an unlimited calling option for $15 per month.
Per-minute international rates vary by destination. However, for $5 per month, you can access much lower rates on international calls with the Rogers Value Pack.
To find out more about long distance fees and add-ons, check their support page.
What is Their Tethering Policy?
As long as your plan includes a data plan of at least 1GB, tethering is included in your plan at no extra charge. We were unable to find an official charge for plans under 1GB. However, checking the Rogers forums showed that many users across various data plans had no problems with tethering and extra charges.
Be aware that tethering with a PC, game console or other device might cause increased data consumption. Any data used by those devices while tethered counts against your data bucket. Always tether with caution.
Do They Offer Data Rollover?
No. Rogers does not offer rollover on either postpaid or prepaid services.
What Add-ons or Bundles are Available?
Yes! All Rogers plans include standard voicemail and caller ID. Add-ons make it easy to add extra features to your account. Options differ between prepaid and postpaid accounts.
Popular postpaid add-ons include:
- Rogers Value Pack: For $5 per month you can get text transcription of voicemails, expanded voicemail storage, preferred rates for international and US calls, unlimited texts and picture messages to the US and international destinations, Caller ID with name display and notifications when you’ve missed a call due to being out of your coverage area or the phone is powered off.
- Value Pack with Device Protection: For $13 per month, you can enjoy device protection along with the features listed above.
- Data Top-Ups: When your data bucket is running out, Rogers will send a text offering a top-up. You can add 300MB for $7 or 1GB for $15. You can use top ups up to 3 times per month. Top ups do not rollover from month to month.
Popular prepaid add-ons include:
- Canadian Text Messaging: Extra text messages in bundles ranging from 30 messages to unlimited messaging are available. Prices range from $3 to $15.
- Unlimited International Text Messaging: Keep in touch with friends and family anywhere in the world for only $20 per month.
- Data Top-Ups: Bundles ranging from 100MB to 2GB of data make it easy to boost your data bucket. Prices start at $10 and top out at $50.
- Data Passes: For infrequent data access passes offer 10MB in a 24-hour period for $1 per day or 60MB per week for $5.
- Preferred Rate Add-ons: With add-ons for both North American and International calls, these $5 add-ons drastically reduce the per-minute rate to destinations around the world.
Do They Offer Bring Your Own Device/Sim-Only Plans?
Yes! Most carrier-unlocked GSM, UMTS, HSPA and LTE devices will work with the Rogers network.
For Share Everything plans, bringing your own device even nets you a small monthly discount!
You can find more about device-specific settings and support at their support page.
Does This Carrier Require a Credit Check?
There are no credit checks for prepaid service. However, monthly service agreements will require a credit check. At the time of writing, this is a "hard" credit check. This means the check will likely appear on your credit report.
Items needed include 1 of the following:
- Canadian Driver's Licence
- Canadian SIN Card or Letter
- Canadian Credit Card
Plus 1 of the following:
- Valid Canadian Driver’s License (Not applicable if used as one of the items above)
- Valid Canadian or Foreign Passport
- Work Visa
- Department of Defense ID
- Permanent Resident Card
- Native Indian Status Card
- CNIB Card
- Valid, Goverment-Issued Provincial/Territorial Photo ID
- Possession and Acquisition License (PAL)
One of the items provide must include your date of birth or a third item containing the information must be supplied.
NOTE: Credit checks from carriers that pull your credit bureau report may impact your credit score. If you're not sure the best options for your credit profile, we suggest contacting the carrier directly before attempting to obtain service.
For more information on credit check requirements and how they might affect your account, consult their Community Forums.
Do They Charge an Early Termination Fee?
If you have a term contract or a remaining Tab balance, you might have to pay an early termination fee to end service. Exact formulas are not posted on the website. However, most carriers start with the total of your discount and subtract an amount per month of service to determine your fee.
Contacting their customer support team is the best option for finding out specifics for particular plans, contracts or devices.
Can I Port My Number To or From Rogers?
Rogers adheres to all Local Number Portability requirements. This means that you should be able to port your number to or from Rogers as long as a few conditions are met.
- The account with the number must be active and in good standing.
- Rogers must offer service in the area where the number is based.
- Number portability must be available in the area where the number is based.
- The number must not be assigned to a pager.
In most cases, the process takes up to 72 hours to complete.
For more information about porting numbers to or from this carrer, refer to their support page.
Will They Unlock My Phone?
Yes! You can stop by any store or contact Rogers by phone, email or chat to start the unlocking process. Unlocking a device costs $50 plus any applicable taxes and fees. For prepaid devices, this fee is due at the time of unlocking.
If you received a rebate or subsidy on your device, you might have active Rogers service for 90 days before unlocking.
For additional questions about Rogers pricing, features and coverage, be sure to check our Rogers Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!
If you spot any errors or missing information, please let us know, it's definitely appreciated and will help make this page better for everyone.
Voice network: GSM 850 / 1900 MHz, UMTS
Data network: GPRS, EDGE, HSDPA, HSPA+, LTE
333 Bloor Street East, 10th Floor Toronto, Ontario M4W 1G9
877-764-3772 (or 611 from your cell)
Want to speak with a human?
Reviews (2.6/10 Avg. rating)
The data plans Rogers offers for LTE are outrageously expensive
After using an LTE Rocket Stick, there is little to doubt the network’s speed. Regardless of whether I was at home, in a car or at a coffee shop somewhere, the speed was relatively consistent across the board. This usually amounted to between 33-35Mbps download speed, and just under 7Mbps for upl... More
After using an LTE Rocket Stick, there is little to doubt the network’s speed. Regardless of whether I was at home, in a car or at a coffee shop somewhere, the speed was relatively consistent across the board. This usually amounted to between 33-35Mbps download speed, and just under 7Mbps for uploads. Those numbers are a pretty accurate reflection of what Rogers suggested would be the norm, which was between 12-25Mbps for downloads. I use the word ‘accurate’ here because the network has yet to be congested with a larger number of users. Once LTE hits some sort of critical mass, the speeds could lower to the levels Rogers proposed. When hitting areas that aren’t LTE-ready yet, the connection seamlessly drops down to 3G HSPA, so you don’t lose access. It can even go down to EDGE, if necessary.Less
Been with Rogers since the 90's. Was in Ontario then just moved to NB and transferred all my services over directly. Recently behind, and ask to suspe
I really feel as though Rogers Wireless has fallen way behind Bell/Telus. Bells network is way faster and has plenty more towers in places Rogers just hasn't bothered. Rogers definitely relies on their Bell EXT service more than Bell relies on them!
<p>I really feel as though Rogers Wireless has fallen way behind Bell/Telus. Bells network is way faster and has plenty more towers in places Rogers just hasn't bothered. Rogers definitely relies on their Bell EXT service more than Bell relies on them!</p>Less
mostly good reception except lately that concerns me too much money for service
$10 for 100mb data way too much should be in phone prepaid plan or straight $5 it goes way too quick. these windows when I can and cant call somebody hate it, one phone good for unlimited calling in a certain time frame and one for another earlier in the day but overlap once a day for an hour the... More
<p>$10 for 100mb data way too much should be in phone prepaid plan or straight $5 it goes way too quick. these windows when I can and cant call somebody hate it, one phone good for unlimited calling in a certain time frame and one for another earlier in the day but overlap once a day for an hour they gave me another 50 min in another plan good but this is sooo old we need our phones all the time at least for local calls and the incoming outgoing stuff stupid and money grubbing. Carriers made their money already lots of years of nickel and diming public to the bone. all of them. one flat rate or one flat family rate usually four phone $100 or $30 a phone with the same features as provided now with an extra $5 addon for some long distance at least two hours worth or more. we paid our cable home phone 4 cents a min for a long time we pay extra $5 a month for 250 more minutes on our plan. main yak at home private. but having that opportunity to call across Canada on the fly sometimes would be nice and convenient for others schedules since its 3 hrs difference in Ont. Prepaid vouchers one a month and with 100mbs data thrown in for phone number lookups when not in wifi area would be most convenient cant pay mobile lookup prices out of their minds. Still keeping landline at home using own wifi. Lots of cash for this tech. Be fair about it no data rollover either bye bye more cash . This is the setup with most people now so squeezing the public for more just isnt fair we have already paid our dues in hard cash for the ceos , stockholders, agents, anybody related rate here for one person one phone is fair better $100 for family of four still cable net phone rent car payments gas mortgage insurance home and content vehicle clothes medical dental, and I forgot groceries that would cancel out all this other stuff if not available get real do the math give us some fair pricing now not later!<br></p><p><br></p>Less
Crap service, Overpriced
I pay twice as much $$ for twice as much bull crap, and half as good service
<p>I pay twice as much $$ for twice as much bull crap, and half as good service</p>Less
Very poor business customer service
Customer rep very rude and unprofessional
<p>Customer rep very rude and unprofessional </p>Less
twenty years of hell and torment with this money sucking company
Too exhausted to even begin to describe the myriad troubles caused by this greedy and dishonest company. Never in my life have I been so emotionally upset or abused by a business as I have been by Rogers. Why I have continued to deal with them for two decades is beyond me. I guess I keep believin... More
<p>Too exhausted to even begin to describe the myriad troubles caused by this greedy and dishonest company. Never in my life have I been so emotionally upset or abused by a business as I have been by Rogers. Why I have continued to deal with them for two decades is beyond me. I guess I keep believing their lies when they say they are fixing the bill or the service etc. but they never fix anything and always over-charge. </p><p><br></p>Less
I have exp for being customer to all major carriers in Ontario, all China and N.Y. of US, Rogers is the worst carrier I have every been doing business with! Wind is bad too, their reputation are too bad to make me not dear to try. If you are in Ontario, don't go with Rogers and Wind! It's waste of your life!Less
Every time I call the 611 the sales team is really helpful and give me the time of day.
Never have to stay on hold long if I do I have a call back call
<p>Every time I call the 611 the sales team is really helpful and give me the time of day.</p><p>Never have to stay on hold long if I do I have a call back call<br></p>Less
Worst customer service company going
<p>Worst customer service company going</p>Less