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Why isn't there service on my SpeakOut Nokia phone while in Grand Prairie?

I have a Nokia phone purchased from a 711 in Vernon, central BC.  The phone worked locally and as far as Grand Forks (lower BC).  Went to Grande Prairie, northern part of Alberta.  Was smack in the middle of the city, tried to make a call and no service a

Using another phone, contact SpeakOut customer service (1-866-310-1023) to report your issue.

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