Reviews (5.9/10 Avg. rating)
Darn, there are no reviews yet for this carrier.
Good simple activation
Just got deal with 50 dollars activation got onetouch Alcatel phone for $20 and free sim. Within 10 minutes it was up and running.
<p>Just got deal with 50 dollars activation got onetouch Alcatel phone for $20 and free sim. Within 10 minutes it was up and running.<br></p>Less
So far PRETTY #)@!
So just bought a SIM, went to activate it on the site...after it activates it's supposed to give you a number. I didn't get one, all I got was a page that said "success". Well without the number you can't do ANYTHING else. Goooood luck trying to get through to, thank goodness we tried with 1 sim before buying more as we need another couple sim cards. Even IF they eventually pick up the phone, this rating will stay as a 1, unless their whole network dropped there is NO reason unless we live in a 3rd world country to take HOURS to get through to Customer Service. Yup...i know...1st world problems.Less
Cheap (for Canada) but totally unaccountable
Let's begin with the obvious: mobile phone service in Canada is ridiculously expensive. (Please don't tell me that it's because this is a big country -- you'll notice that cell towers and cell service don't exist in the vast expanses that would justify such a claim!) Given that cost, a low-cost provider makes some sense, and SpeakOut does an ok job -- but the customer service is nearly nonexistent, even to the point of being unable to provide a list of calls or a justification of the minutes they claim were used. SpeakOut doesn't work easily with iPhones, which is astonishing, given Apple's huge chunk of Canada's cell phone market. Settings for SMS, for cellular data, etc., are difficult to set and require a visit to www.unlockit.co.nz, which is absurd. The price of data is outrageous: 100 mb for $10.00. (It's probably futile to point out that in other OECD countries, the equivalent charge would bring somewhere between 1 and 3 GB (not MB) of data). Other issues: if you use up all the data on a SpeakOut monthly plan, you can't simply add data -- you must wait until the monthly plan expires. This is nuts. But this is Canada.Less
Flexible for low use, low total charges
Speakout with basic data is only $10/month plus charges for phone use. If you make/receive many phone calls, it would be too expensive, but for light use it costs very little, and unused prepayment carries forward up to a year. Speakout uses the Rogers network so it is very reliable, but much less expensive than Rogers.Less
Good so far
I got mine recently, and so far no trouble. It works perfectly.Less
I don't often use a cell phone, more just there for emergencies. Noticed it wasn't working, topped up the number online with $25 and it still didn't work. Called them and they told me after 45 days of no use they cancel the account, but will still take your money when you try to top up. They said I need to buy a new sim card to open a new account and I won't get back the $25 I just spent.Less
Used to be good
Recent policy changes have made this a much less attractive option. Once you've signed up for a 30 Day Value Plan you can't de-activate it. Tried to de-activate a plan at the end of the 30 day period via the website, but that failed. Contacted support but they claimed there was no record. They will just suck your account dry.Less
Horrible experience with Speakout customer service
I have been a Speakout customer for years. I recently bought a Speakout 3-in-1 sim card to be used in my new iPhone. I called yesterday, a C/S representative took my information and promised everything would be transferred to the new sim card by 11AM today, and I would be able to use my iPhone by then. I waited until close to 4PM today but nothing happened. I had to call again and the C/S rep was very unfriendly and impatient. She just simply said they'd taken too many orders during the weekend and my order had not be processed, and HOPEFULLY it'd be ready by 11AM TOMORROW, which was exactly I was promised yesterday. I explained that I needed to use the new phone ASAP, and asked whether she's 100% sure it'd be done tomorrow. She replied not guaranteed. I requested to speak with her supervisor or manager but she said no one else could take the call, the only thing she could do is to file a request and have someone call me back, then she just HUNG UP! When I first started using Speakout a few years ago, their C/S was much better. Now it's just getting worse and worse - longer waiting time, more troubles, less care to its customers and unprofessional C/S. Be cautious of Speakout!Less
Takes the longest time to refill, prepaid texting and calling is overly expensive and a refill can only be used for 1 year.
Paid 100$ for a refill. Did not get refill yetLess
Shittiest phone company ever created
Terrible customer service, very poor quality features & plans are made so that when you do buy minutes they are wasted quickly along with your hard earned money. Virtually never had any problems or complaints with mobile companies until I decided to buy "speakout"Less