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Voice network: GSM 850/1900 MHz
Data network: GPRS

SpeakOut Customer Service

Mailing Address:
Suite 2400, 13450 102nd Avenue, Surrey, BC, V3T 0C3

Telephone:
866-310-1023 (or 611 from your cell)

Helpful Links

Official Website, Coverage Maps, Manage Your Account


SpeakOut Question?

Visit the SpeakOut Q&A Forum to get answers, ask a question or help others.


I rate SpeakOut:

Help inform others by sharing your experience with SpeakOut

Reviews (5.8/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Helen

For low user like me, the unused balance expired for one year. The calls I made/recieved is clear. The text is received/sent on time.

Rick

Terrible customer service

Very poor customer service... you will wait on the phone all day until you get a service rep.  A turn-around on a text is often a week delay

<p>Very poor customer service... you will wait on the phone all day until you get a service rep.  A turn-around on a text is often a week delay</p>

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Evgeny

Buggy and sketchy

Allows only discreet top-up (I.e. you can top up by $25, $35, $50 or $100, but not, say $5) is a kind of scam scheme. Especially when you find out that for $35 plan "it is recommended" to have extra $5 on your balance, otherwise plan does not activate.


Also there is no easy way... More

<p>Allows only discreet top-up (I.e. you can top up by $25, $35, $50 or $100, but not, say $5) is a kind of scam scheme. Especially when you find out that for $35 plan "it is recommended" to have extra $5 on your balance, otherwise plan does not activate.</p><p><br></p><p> Also there is no easy way to cancel the plan if you don't need it anymore - you have to call them (so it's not  a "pay as you go" option). </p><p><br></p><p>And last, but not least, their software is buggy, I had to spend a lot of time with tech support for basic things like activating the SIM and adding a plan.</p>

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Azul

Horrible Customer Service

They took the Money from my credit card and then didn't credit my phone time for another six days.

<p>They took the Money from my credit card and then didn't credit my phone time for another six days.<br></p>

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James

Good simple activation

Just got deal with 50 dollars activation got onetouch Alcatel phone for $20 and free sim. Within 10 minutes it was up and running.

<p>Just got deal with 50 dollars activation got onetouch Alcatel phone for $20 and free sim. Within 10 minutes it was up and running.<br></p>

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George

So far PRETTY #)@!

So just bought a SIM, went to activate it on the site...after it activates it's supposed to give you a number. I didn't get one, all I got was a page that said "success". Well without the number you can't do ANYTHING else. Goooood luck trying to get through to, thank goodness we tried with 1 s... More

So just bought a SIM, went to activate it on the site...after it activates it's supposed to give you a number. I didn't get one, all I got was a page that said "success". Well without the number you can't do ANYTHING else. Goooood luck trying to get through to, thank goodness we tried with 1 sim before buying more as we need another couple sim cards. Even IF they eventually pick up the phone, this rating will stay as a 1, unless their whole network dropped there is NO reason unless we live in a 3rd world country to take HOURS to get through to Customer Service. Yup...i know...1st world problems.

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Discreet

Cheap (for Canada) but totally unaccountable

Let's begin with the obvious: mobile phone service in Canada is ridiculously expensive. (Please don't tell me that it's because this is a big country -- you'll notice that cell towers and cell service don't exist in the vast expanses that would justify such a claim!) Given that cost, a low-cost prov... More

Let's begin with the obvious: mobile phone service in Canada is ridiculously expensive. (Please don't tell me that it's because this is a big country -- you'll notice that cell towers and cell service don't exist in the vast expanses that would justify such a claim!) Given that cost, a low-cost provider makes some sense, and SpeakOut does an ok job -- but the customer service is nearly nonexistent, even to the point of being unable to provide a list of calls or a justification of the minutes they claim were used. SpeakOut doesn't work easily with iPhones, which is astonishing, given Apple's huge chunk of Canada's cell phone market. Settings for SMS, for cellular data, etc., are difficult to set and require a visit to www.unlockit.co.nz, which is absurd. The price of data is outrageous: 100 mb for $10.00. (It's probably futile to point out that in other OECD countries, the equivalent charge would bring somewhere between 1 and 3 GB (not MB) of data). Other issues: if you use up all the data on a SpeakOut monthly plan, you can't simply add data -- you must wait until the monthly plan expires. This is nuts. But this is Canada.

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Robert

Flexible for low use, low total charges

Speakout with basic data is only $10/month plus charges for phone use. If you make/receive many phone calls, it would be too expensive, but for light use it costs very little, and unused prepayment carries forward up to a year. Speakout uses the Rogers network so it is very reliable, but much less... More

Speakout with basic data is only $10/month plus charges for phone use. If you make/receive many phone calls, it would be too expensive, but for light use it costs very little, and unused prepayment carries forward up to a year. Speakout uses the Rogers network so it is very reliable, but much less expensive than Rogers.

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Arthur

Good so far

I got mine recently, and so far no trouble. It works perfectly.

I got mine recently, and so far no trouble. It works perfectly.

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David

Terrible

I don't often use a cell phone, more just there for emergencies. Noticed it wasn't working, topped up the number online with $25 and it still didn't work. Called them and they told me after 45 days of no use they cancel the account, but will still take your money when you try to top up. They said I... More

I don't often use a cell phone, more just there for emergencies. Noticed it wasn't working, topped up the number online with $25 and it still didn't work. Called them and they told me after 45 days of no use they cancel the account, but will still take your money when you try to top up. They said I need to buy a new sim card to open a new account and I won't get back the $25 I just spent.

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