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What You Need To Know

Operated by 7-Eleven, SpeakOut offers 3G and HSPA+ mobile service using the Rogers’ network. They emphasize self-service, placing the majority of account features in their online portal for you to manage without the need for a call to customer support. They also have one of the longest expiration periods for prepaid time in Canada. Any top-offs are good for up to one year.

SpeakOut offers prepaid service in both pay-as-you-go and monthly bundle formats. Bundles run between $20 and $75 per month before add-ons and fees.

If you need a new phone, SpeakOut offers a small selection of budget-friendly options. However, if you already have a phone or you buy your phone elsewhere, their SIM kits support most phones using the 800 and 1900mhz bands.

What’s Good?

  • Long expiration on top-ups
  • Basic features included with all plans
  • Many monthly bundles include Canada-wide calling

What’s Bad?

  • Small phone selection
  • No international roaming support
  • Slower data speeds

Notable Features

  • No Contracts: Since everything is prepaid there are no worries about extra fees or long commitments.
  • Long Expirations: Many prepaid carriers require you to top-up monthly or every 90 days to keep your credits. SpeakOut credits don’t expire for a year. This means fewer worries about expiration.
  • Free Incoming Texts: As long as you have activated service, you can receive texts. This makes it great for emergency contacts.

Awards and Recognitions

  • SpeakOut currently has an A- rating with the Better Business Bureau with 7 complaints closed in the past 3 years.

How’s the Network Coverage and Speed?

SpeakOut uses the Rogers 3G and HSPA+ networks to provide service. Since this is only a part of the Rogers’ network, this makes assessing speeds tricky. Forum posts also indicate that speeds for SpeakOut are worse in areas of heavy network congestion as Rogers often prioritizes their own subscribers over SpeakOut.

You can check coverage and network types in your area at the SpeakOut support page.

The 2016 PC Magazine study “Fastest Mobile Networks in Canada,” showed download speeds for the Rogers network averaging 43Mb/sec and upload speeds averaging 22Mb/sec.

However, these speeds are likely drastically slower on SpeakOut as their network doesn’t offer 4G LTE access.

Do They Charge Roaming Fees?

All bundles and top-ups include coverage from coast to coast. You won’t pay roaming fees for domestic calls.

SpeakOut does not support international roaming. If you have an unlocked phone, you should consider a travel SIM or pick up a prepaid SIM at your destination for optimal savings.

What About Long Distance Fees?

If you’re calling outside your province using SpeakOut, you should consider a 30-day Value Plan. These plans include calls to any landline or mobile in Canada at the same rate as a local call.

For pay-as-you-go calling, long-distance calls are billed at $0.45 per minute.

International long distance rates vary by destination. At the time of writing, SpeakOut did not list rates on their website and recommends calling customer care for more information.

Does SpeakOut Offer Wi-Fi Calling?

No. SpeakOut does not support native Wi-Fi calling or offer a Wi-Fi calling app.

How About Voice over LTE (VoLTE)?

No.

Can I Tether My Phone?

There is no mention of tethering in the Terms of Use for SpeakOut. However, many posts on the SpeakOut forum indicate it is possible.

Laptops, tablets and other devices will likely use more data than your phone would. Combine this with the low data caps from SpeakOut and we highly recommend monitoring your usage closely if tethering to avoid any surprises.

Do They Offer Data Rollover?

No, SpeakOut does not offer any form of data rollover.

Do They Offer Add-ons or Bundles?

Yes! SpeakOut offers a few options for customizing your plan.

Popular choices include:

  • Global long distance discounts for $1.99 per month
  • 100MB of data for $10
  • Unlimited texting for $10

You can find out more about Global Long Distance on their Prepaid Cell Phone Plans & Add-ons page.

Can I Bring My Own Device?

Yes! SpeakOut supports most unlocked phones that can use the 800 and 1900mhz bands. Many Rogers phones will also work with SpeakOut without unlocking.

You can find additional information on their FAQ page.

Do They Require A Contract?

No. As all services are prepaid, you are free to quit using the service at any time.

What About Activation and SIM Fees?

SpeakOut doesn't charge activation fees.

However, to bring your own phone or tablet, you'll need a SpeakOut SIM.

SIM kits cost $10 and are available online and at 7eleven locations.

For more information, consult their FAQ page.

NOTE: Fees often differ between retail stores and websites. Be sure to check both before signing up or adding a line to your account to maximize savings.

What About Early Termination Fees?

No. Without a contract or device financing option, there are no worries about fees if you cancel.

Can I Port My Number To or From SpeakOut?

SpeakOut follows all Wireless Number Portability guidelines allowing you to transfer your number from an existing landline or mobile line to your new SpeakOut line of service.

Requirements are as follows:

  • The account from which you are transferring the number must be assigned to the same name and address as your SpeakOut account.
  • The account you’re transferring from must be in good standing--including payment of any fees resulting from the porting of the number.
  • The number you’re transferring must be local to your service area.

To start the process, use their Switch to SpeakOut page.

Will They Unlock My Phone?

Yes! According to CRTC Wireless Code regulations effective December 2017, they must unlock your phone free of charge upon request. If you received a subsidy on your phone, you must wait 90 days before unlocking your phone.

At the time of writing, the SpeakOut website does not offer information on unlocking your phone. However, this might be due to the small selection of devices sold in their store.

Their forums include multiple posts about unlocking past SpeakOut phone models.


For additional questions about SpeakOut pricing, features, and coverage, be sure to check out our SpeakOut Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: GSM 850/1900 MHz
Data network: GPRS

SpeakOut Customer Service

Mailing Address:
Suite 2400, 13450 102nd Avenue, Surrey, BC, V3T 0C3

Phone Number:
1-866-310-1023 (or 611 from your cell)

Helpful Links

Official Website, Coverage Maps, Manage Your Account


Review SpeakOut:

Help inform others by sharing your experience with SpeakOut

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User Reviews


R. Perreault

Expect little to no real customer support. They expect you to resolve all your problems from reading their web pages, and will offer no corrections i

When my wife tried to select a monthly plan with unlimited voice calling, but was getting nowhere with enabling it, they waited several days before replying to the messages, by which time the purchase was eaten away in "Pay as You Go" use to a point below the threshold.


Subsequently, she attempted to make the correct purchase at additional cost, and mistakenly selected a Data Only plan, which again had several SMS messages charged to it before they responded.  When asked to credit the difference to a voice plan they refused suggesting only further purchases.  When finally they agreed to a $15.00 credit, to a number she was phasing out, they in fact only provided $12.50 of credit.

More

When my wife tried to select a monthly plan with unlimited voice calling, but was getting nowhere with enabling it, they waited several days before replying to the messages, by which time the purchase was eaten away in "Pay as You Go" use to a point below the threshold.


Subsequently, she attempted to make the correct purchase at additional cost, and mistakenly selected a Data Only plan, which again had several SMS messages charged to it before they responded.  When asked to credit the difference to a voice plan they refused suggesting only further purchases.  When finally they agreed to a $15.00 credit, to a number she was phasing out, they in fact only provided $12.50 of credit.


In conclusion, get a better deal anywhere and everywhere else.  SpeakOut should have it's communication service license revoked permanently as an abomination against humanity.

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R Perreault

Waste no time with these Fools

James

Terrible - no messages to let you know balance expires

I had a large balance carried over for a phone used for emergency purposes.


Didn't check the balance unfortunately (it's an emergency phone - I don't use it often), but my entire balance expired. No text messages warning me to top up. 


There was absolutely nothing they could do. Not even a partial top up. Terrible experience with these guys - good that they have $25/year top ups, but make sure you don't carry large balances with them or you'll regret it when you forget about it

I had a large balance carried over for a phone used for emergency purposes.


Didn't check the balance unfortunately (it's an emergency phone - I don't use it often), but my entire balance expired. No text messages warning me to top up. 


There was absolutely nothing they could do. Not even a partial top up. Terrible experience with these guys - good that they have $25/year top ups, but make sure you don't carry large balances with them or you'll regret it when you forget about it

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robert m

Terrible customer service and poor attitude

Original phone died, bought another "newer generation" phone from them - poor volume, less features. Bought a sim card from them to use a phone obtained elsewhere - they shipped sim card to wrong city!  Worst of all - no apology and customer service told me - "nothing to do with us you HAVE to contact shipping department I will give you number!" CS don't care about customers obviously - no attempt to resolve the situation, don't seem to realize they work for the company - I am a paying customer. As soon as my funds are depleted I will use a service which treats me with respect and recognition as a paying customer.

Original phone died, bought another "newer generation" phone from them - poor volume, less features. Bought a sim card from them to use a phone obtained elsewhere - they shipped sim card to wrong city!  Worst of all - no apology and customer service told me - "nothing to do with us you HAVE to contact shipping department I will give you number!" CS don't care about customers obviously - no attempt to resolve the situation, don't seem to realize they work for the company - I am a paying customer. As soon as my funds are depleted I will use a service which treats me with respect and recognition as a paying customer.

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robert mungall
robert mungall

Customers Make Paychecks - the only reason they have Jobs


Rod Hebner

I knew when I bought a 7/11 plan with an annual top up that I would have to make a mental note of losing if I didn't pay attention to the date and that I would have to top it up before that date came due.  Part of the problem that some people are having relates to the 7/11 Store as the people who work in those stores couldn't care less what you buy, they are cashiers with a low paying hourly job that doesn't pay for the crap they have to put up with.  So know this and be aware this is what comes from an annual 25 dollar top up that keeps your phone up and running if and when an emergency pops up.  Its an insurance against being stuck somewhere without a canoe or a paddle.

Shannon Barron

Very dissappointed with Speakout

This cell phone company makes money off people by telling you the account is set up and when you use the account, it's not set up and when you make calls they rip you off your money in your account. I am very sad I went back to speakout. Save your money, don't go with them.

Donna

Borderline fraudulent

If you are a traveller, DO NOT PURCHASE THIS. It may seem convenient, however the activation process is extremely difficult (with their mobile site being completely non-user friendly), and worst of all, they require an additional balance of $2 (hidden in fine print), in order to purchase a plan. The catch is that you cannot pay an extra $2 for the plan - minimum top up required is $25. In my case, I purchased a $25 voucher for the $25 plan, but was told I needed to pay another $25 just to be able to activate it. Including the $10 required to get the sim card on its own, this meant that I needed to spend a total of $60, just to get a plan worth $25. Feeling very ripped off - not worth the trouble.

If you are a traveller, DO NOT PURCHASE THIS. It may seem convenient, however the activation process is extremely difficult (with their mobile site being completely non-user friendly), and worst of all, they require an additional balance of $2 (hidden in fine print), in order to purchase a plan. The catch is that you cannot pay an extra $2 for the plan - minimum top up required is $25. In my case, I purchased a $25 voucher for the $25 plan, but was told I needed to pay another $25 just to be able to activate it. Including the $10 required to get the sim card on its own, this meant that I needed to spend a total of $60, just to get a plan worth $25. Feeling very ripped off - not worth the trouble.

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Nico

Can't switch plans

I got an iPad with cellular and chose speakout. I paid $10 for their unlimited texting plan (not knowing that this does not apply to iPads). When I called customer service the lady said messaging wasn't working because I had no data on the plan. Fair enough, that was my mistake. So I said okay I would like to pay and upgrade to a data plan.  She said okay but you have to wait a month for your unlimited texting plan to expire.  So I can't use speakout for an entire month because they won't take my money to give me a new plan...  I find that a bad business plan (not accepting customer money).  I have to find a new carrier now.  So strange...

I got an iPad with cellular and chose speakout. I paid $10 for their unlimited texting plan (not knowing that this does not apply to iPads). When I called customer service the lady said messaging wasn't working because I had no data on the plan. Fair enough, that was my mistake. So I said okay I would like to pay and upgrade to a data plan.  She said okay but you have to wait a month for your unlimited texting plan to expire.  So I can't use speakout for an entire month because they won't take my money to give me a new plan...  I find that a bad business plan (not accepting customer money).  I have to find a new carrier now.  So strange...

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j

shame that they're the only carrier that offers annual plans for emergency/elderly peoples' phones

Because their pr is terrible, I've been "scammed" twice by their "promos", in which they offered a bonus, but apparently "I didn't check the box for the bonus", leading me to believe to these"promos" are entirely a scam.

Li

Rude customer service and phone number canceled without notification

I got my mom a Speakout prepaid SIM card and I activated/topped up the number. The number was linked to my Speakout account. She rarely uses it so there is plenty in the balance. But one day I called her number and was told the number was not assigned! They canceled her number without any notification, just like that! To add insult to injury, when I called to complain and asked to be transferred to a supervisor, the agent on the other end simply hung up on me! I called again and called to a different agent (who told me her name is Sarah), and when I asked to transfer to a supervisor, she hung up on me again! Unbelievably rude customer service. Avoid this carrier at all cost!

I got my mom a Speakout prepaid SIM card and I activated/topped up the number. The number was linked to my Speakout account. She rarely uses it so there is plenty in the balance. But one day I called her number and was told the number was not assigned! They canceled her number without any notification, just like that! To add insult to injury, when I called to complain and asked to be transferred to a supervisor, the agent on the other end simply hung up on me! I called again and called to a different agent (who told me her name is Sarah), and when I asked to transfer to a supervisor, she hung up on me again! Unbelievably rude customer service. Avoid this carrier at all cost!

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Richard

Ripped off and lost already paid for phone minutes and data

Beware that 7-11 Speakout does not let you use any credit card to pay on their online top-up that is not registered at a Canadian address. I have just been ripped off by 7-11 and am also feeling like it is borderline fraudulent. I had an active $60 30 day plan running which was simply cancelled and I lost access to my already paid for phone and data service.

...

More

Beware that 7-11 Speakout does not let you use any credit card to pay on their online top-up that is not registered at a Canadian address. I have just been ripped off by 7-11 and am also feeling like it is borderline fraudulent. I had an active $60 30 day plan running which was simply cancelled and I lost access to my already paid for phone and data service.


I have been using the service whenever I am in Canada, usually once or twice a year, for a few years now. I have Canadian Credit Cards and have a secondary residence in Canada but because my primary address for the credit cards was not in Canada, they did not allow me to top-up my service when the 12 month expiry point was reached.


I use these Canadian Credit Cards to pay for everything while in Canada but 7-11 does not accept them. I feel like I have been robbed of $60 plus for the rest of my stay in Canada I can no longer use my mobile phone as all the minutes and data I paid for are no longer accessible.


I would recommend to avoid this dubious operation!


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Psdoff

It worst company bevause

Hidden fees and so much be to try and change plans nothing but problems since day one please don't ever sign up with these a-holes they should stick to making hot dogs and slushes


SpeakOut Question?

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