What You Need To Know

Operated by 7-Eleven, SpeakOut offers 3G and HSPA+ mobile service using the Rogers’ network. They emphasize self-service, placing the majority of account features in their online portal for you to manage without the need for a call to customer support. They also have one of the longest expiration periods for prepaid time in Canada. Any top-offs are good for up to one year.

SpeakOut offers prepaid service in both pay-as-you-go and monthly bundle formats. Bundles run between $20 and $75 per month before add-ons and fees.

If you need a new phone, SpeakOut offers a small selection of budget-friendly options. However, if you already have a phone or you buy your phone elsewhere, their SIM kits support most phones using the 800 and 1900mhz bands.

What’s Good?

  • Long expiration on top-ups
  • Basic features included with all plans
  • Many monthly bundles include Canada-wide calling

What’s Bad?

  • Small phone selection
  • No international roaming support
  • Slower data speeds

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Notable Features

  • No Contracts: Since everything is prepaid there’s no worries about extra fees or long commitments.
  • Long Expirations: Many prepaid carriers require you to top-up monthly or every 90 days to keep your credits. SpeakOut credits don’t expire for a year. This means less worries about expiration.
  • Free Incoming Texts: As long as you have activated service, you can receive texts. This makes it great for emergency contacts.

Awards and Recognitions

  • SpeakOut currently has an A- rating from the Better Business Bureau with 7 complaints closed in the past 3 years.

How’s the Network Coverage and Speed?

SpeakOut uses the Rogers 3G and HSPA+ networks to provide service. Since this is only a part of the Rogers’ network, this makes assessing speeds tricky. Forum posts also indicate that speeds for SpeakOut are worse in areas of heavy network congestion as Rogers often prioritizes their own subscribers over SpeakOut.

You can check coverage and network types in your area at the SpeakOut support page.

The 2016 PC Magazine study “Fastest Mobile Networks in Canada,” showed download speeds for the Rogers network averaging 43Mb/sec and upload speeds averaging 22Mb/sec.

However, these speeds are likely drastically slower on SpeakOut as their network doesn’t offer 4G LTE access.

Do They Charge Roaming Fees?

All bundles and top-ups include coverage from coast to coast. You won’t pay roaming fees for domestic calls.

SpeakOut does not support international roaming. If you have an unlocked phone, you should consider a travel SIM or picking up a prepaid SIM at your destination for optimal savings.

What About Long Distance Fees?

If you’re calling outside your province using SpeakOut, you should consider a 30-day Value Plan. These plans include calls to any landline or mobile in Canada at the same rate as a local call.

For pay-as-you-go calling, long-distance calls are billed at $0.45 per minute.

International long distance rates vary by destination. At the time of writing, SpeakOut did not list rates on their website and recommends calling customer care for more information.

Can I Tether My Phone?

There is no mention of tethering in the Terms of Use for SpeakOut. However, many posts on the SpeakOut forum indicate it is possible.

Laptops, tablets and other devices will likely use more data than your phone would. Combine this with the low data caps from SpeakOut and we highly recommend monitoring your usage closely if tethering to avoid any surprises.

Do They Offer Data Rollover?

No, SpeakOut does not offer any form of data rollover.

Do They Offer Add-ons or Bundles?

Yes! SpeakOut offers a few options for customizing your plan.

Popular choices include:

  • Global long distance discounts for $1.99 per month
  • 100MB of data for $10
  • Unlimited texting for $10

You can find out more about Global Long Distance on their Prepaid Cell Phone Plans & Add-ons page.

Can I Bring My Own Device?

Yes! SpeakOut supports most unlocked phones that can use the 800 and 1900mhz bands. Many Rogers phones will also work with SpeakOut without unlocking.

You can find additional information on their FAQ page.

Do They Require A Contract?

No. As all services are prepaid, you are free to quit using the service at any time.

What About Early Termination Fees?

No. Without a contract or device financing option, there’s no worries about fees if you cancel.

Can I Port My Number To or From SpeakOut?

SpeakOut follows all Wireless Number Portability guidelines allowing you to transfer your number from an existing landline or mobile line to your new SpeakOut line of service.

Requirements are as follows:

  • The account from which you are transferring the number must be assigned to the same name and address as your SpeakOut account.
  • The account you’re transferring from must be in good standing--including payment of any fees resulting from the porting of the number.
  • The number you’re transferring must be local to your service area.

To start the process, use their Switch to SpeakOut page.

Will They Unlock My Phone?

At the time of writing, the SpeakOut website does not offer information on unlocking your phone. However, this might be due to the small selection of devices sold in their store.

Their forums include multiple posts about unlocking past SpeakOut phone models.


For additional questions about SpeakOut pricing, features and coverage, be sure to check out our SpeakOut Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: GSM 850/1900 MHz
Data network: GPRS

SpeakOut Customer Service

Mailing Address:
Suite 2400, 13450 102nd Avenue, Surrey, BC, V3T 0C3

Telephone:
866-310-1023 (or 611 from your cell)

Helpful Links

Official Website, Coverage Maps, Manage Your Account


SpeakOut Question?

Visit the SpeakOut Q&A Forum to get answers, ask a question or help others.


I rate SpeakOut:

Help inform others by sharing your experience with SpeakOut

Reviews (5.7/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Hazell

Not good for travellers

I bought this SIM and added a $10 data add on package.  There is no flexibility to buy more or less data than the $10/100Mb package.

I bought this SIM and added a $10 data add on package.  There is no flexibility to buy more or less data than the $10/100Mb package. Less


Hazell

I bought this SIM and added a $10 data add on package. There is no flexibility to buy more or less data than the $10/100Mb package.

Helen

For low user like me, the unused balance expired for one year. The calls I made/recieved is clear. The text is received/sent on time.

Rick

Terrible customer service

Very poor customer service... you will wait on the phone all day until you get a service rep.  A turn-around on a text is often a week delay

Very poor customer service... you will wait on the phone all day until you get a service rep.  A turn-around on a text is often a week delay

Less
Evgeny

Buggy and sketchy

Allows only discreet top-up (I.e. you can top up by $25, $35, $50 or $100, but not, say $5) is a kind of scam scheme. Especially when you find out that for $35 plan "it is recommended" to have extra $5 on your balance, otherwise plan does not activate.


Also there is no easy way... More

Allows only discreet top-up (I.e. you can top up by $25, $35, $50 or $100, but not, say $5) is a kind of scam scheme. Especially when you find out that for $35 plan "it is recommended" to have extra $5 on your balance, otherwise plan does not activate.


Also there is no easy way to cancel the plan if you don't need it anymore - you have to call them (so it's not  a "pay as you go" option).


And last, but not least, their software is buggy, I had to spend a lot of time with tech support for basic things like activating the SIM and adding a plan.

Less
Azul

Horrible Customer Service

They took the Money from my credit card and then didn't credit my phone time for another six days.

They took the Money from my credit card and then didn't credit my phone time for another six days.

Less
James

Good simple activation

Just got deal with 50 dollars activation got onetouch Alcatel phone for $20 and free sim. Within 10 minutes it was up and running.

Just got deal with 50 dollars activation got onetouch Alcatel phone for $20 and free sim. Within 10 minutes it was up and running.

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George

So far PRETTY #)@!

So just bought a SIM, went to activate it on the site...after it activates it's supposed to give you a number. I didn't get one, all I got was a page that said "success". Well without the number you can't do ANYTHING else. Goooood luck trying to get through to, thank goodness we tried with 1 s... More
So just bought a SIM, went to activate it on the site...after it activates it's supposed to give you a number. I didn't get one, all I got was a page that said "success". Well without the number you can't do ANYTHING else. Goooood luck trying to get through to, thank goodness we tried with 1 sim before buying more as we need another couple sim cards. Even IF they eventually pick up the phone, this rating will stay as a 1, unless their whole network dropped there is NO reason unless we live in a 3rd world country to take HOURS to get through to Customer Service. Yup...i know...1st world problems. Less
Discreet

Cheap (for Canada) but totally unaccountable

Let's begin with the obvious: mobile phone service in Canada is ridiculously expensive. (Please don't tell me that it's because this is a big country -- you'll notice that cell towers and cell service don't exist in the vast expanses that would justify such a claim!) Given that cost, a low-cost prov... More
Let's begin with the obvious: mobile phone service in Canada is ridiculously expensive. (Please don't tell me that it's because this is a big country -- you'll notice that cell towers and cell service don't exist in the vast expanses that would justify such a claim!) Given that cost, a low-cost provider makes some sense, and SpeakOut does an ok job -- but the customer service is nearly nonexistent, even to the point of being unable to provide a list of calls or a justification of the minutes they claim were used. SpeakOut doesn't work easily with iPhones, which is astonishing, given Apple's huge chunk of Canada's cell phone market. Settings for SMS, for cellular data, etc., are difficult to set and require a visit to www.unlockit.co.nz, which is absurd. The price of data is outrageous: 100 mb for $10.00. (It's probably futile to point out that in other OECD countries, the equivalent charge would bring somewhere between 1 and 3 GB (not MB) of data). Other issues: if you use up all the data on a SpeakOut monthly plan, you can't simply add data -- you must wait until the monthly plan expires. This is nuts. But this is Canada. Less
Robert

Flexible for low use, low total charges

Speakout with basic data is only $10/month plus charges for phone use. If you make/receive many phone calls, it would be too expensive, but for light use it costs very little, and unused prepayment carries forward up to a year. Speakout uses the Rogers network so it is very reliable, but much less... More
Speakout with basic data is only $10/month plus charges for phone use. If you make/receive many phone calls, it would be too expensive, but for light use it costs very little, and unused prepayment carries forward up to a year. Speakout uses the Rogers network so it is very reliable, but much less expensive than Rogers. Less
Arthur

Good so far

I got mine recently, and so far no trouble. It works perfectly.
I got mine recently, and so far no trouble. It works perfectly. Less