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SpeakOut
SpeakOut SpeakOut Prepaid
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SpeakOut $20 Value
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SpeakOut $20 Value
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SpeakOut $25 Value
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SpeakOut $25 Value
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SpeakOut $30 Value
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SpeakOut $30 Value
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SpeakOut $40 Value
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What You Need To Know

Operated by 7-Eleven, SpeakOut offers 3G and HSPA+ mobile service using the Rogers’ network. They emphasize self-service, placing the majority of account features in their online portal for you to manage without the need for a call to customer support. They also have one of the longest expiration periods for prepaid time in Canada. Any top-offs are good for up to one year.

SpeakOut offers prepaid service in both pay-as-you-go and monthly bundle formats. Bundles run between $20 and $75 per month before add-ons and fees.

If you need a new phone, SpeakOut offers a small selection of budget-friendly options. However, if you already have a phone or you buy your phone elsewhere, their SIM kits support most phones using the 800 and 1900mhz bands.

What’s Good?

  • Long expiration on top-ups
  • Basic features included with all plans
  • Many monthly bundles include Canada-wide calling

What’s Bad?

  • Small phone selection
  • No international roaming support
  • Slower data speeds

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Notable Features

  • No Contracts: Since everything is prepaid there are no worries about extra fees or long commitments.
  • Long Expirations: Many prepaid carriers require you to top-up monthly or every 90 days to keep your credits. SpeakOut credits don’t expire for a year. This means fewer worries about expiration.
  • Free Incoming Texts: As long as you have activated service, you can receive texts. This makes it great for emergency contacts.

Awards and Recognitions

  • SpeakOut currently has an A- rating with the Better Business Bureau with 7 complaints closed in the past 3 years.

How’s the Network Coverage and Speed?

SpeakOut uses the Rogers 3G and HSPA+ networks to provide service. Since this is only a part of the Rogers’ network, this makes assessing speeds tricky. Forum posts also indicate that speeds for SpeakOut are worse in areas of heavy network congestion as Rogers often prioritizes their own subscribers over SpeakOut.

You can check coverage and network types in your area at the SpeakOut support page.

The 2016 PC Magazine study “Fastest Mobile Networks in Canada,” showed download speeds for the Rogers network averaging 43Mb/sec and upload speeds averaging 22Mb/sec.

However, these speeds are likely drastically slower on SpeakOut as their network doesn’t offer 4G LTE access.

Do They Charge Roaming Fees?

All bundles and top-ups include coverage from coast to coast. You won’t pay roaming fees for domestic calls.

SpeakOut does not support international roaming. If you have an unlocked phone, you should consider a travel SIM or pick up a prepaid SIM at your destination for optimal savings.

What About Long Distance Fees?

If you’re calling outside your province using SpeakOut, you should consider a 30-day Value Plan. These plans include calls to any landline or mobile in Canada at the same rate as a local call.

For pay-as-you-go calling, long-distance calls are billed at $0.45 per minute.

International long distance rates vary by destination. At the time of writing, SpeakOut did not list rates on their website and recommends calling customer care for more information.

Does SpeakOut Offer Wi-Fi Calling?

No. SpeakOut does not support native Wi-Fi calling or offer a Wi-Fi calling app.

How About Voice over LTE (VoLTE)?

No.

Can I Tether My Phone?

There is no mention of tethering in the Terms of Use for SpeakOut. However, many posts on the SpeakOut forum indicate it is possible.

Laptops, tablets and other devices will likely use more data than your phone would. Combine this with the low data caps from SpeakOut and we highly recommend monitoring your usage closely if tethering to avoid any surprises.

Do They Offer Data Rollover?

No, SpeakOut does not offer any form of data rollover.

Do They Offer Add-ons or Bundles?

Yes! SpeakOut offers a few options for customizing your plan.

Popular choices include:

  • Global long distance discounts for $1.99 per month
  • 100MB of data for $10
  • Unlimited texting for $10

You can find out more about Global Long Distance on their Prepaid Cell Phone Plans & Add-ons page.

Can I Bring My Own Device?

Yes! SpeakOut supports most unlocked phones that can use the 800 and 1900mhz bands. Many Rogers phones will also work with SpeakOut without unlocking.

You can find additional information on their FAQ page.

Do They Require A Contract?

No. As all services are prepaid, you are free to quit using the service at any time.

What About Activation and SIM Fees?

SpeakOut doesn't charge activation fees.

However, to bring your own phone or tablet, you'll need a SpeakOut SIM.

SIM kits cost $10 and are available online and at 7eleven locations.

For more information, consult their FAQ page.

NOTE: Fees often differ between retail stores and websites. Be sure to check both before signing up or adding a line to your account to maximize savings.

What About Early Termination Fees?

No. Without a contract or device financing option, there are no worries about fees if you cancel.

Can I Port My Number To or From SpeakOut?

SpeakOut follows all Wireless Number Portability guidelines allowing you to transfer your number from an existing landline or mobile line to your new SpeakOut line of service.

Requirements are as follows:

  • The account from which you are transferring the number must be assigned to the same name and address as your SpeakOut account.
  • The account you’re transferring from must be in good standing--including payment of any fees resulting from the porting of the number.
  • The number you’re transferring must be local to your service area.

To start the process, use their Switch to SpeakOut page.

Will They Unlock My Phone?

Yes! According to CRTC Wireless Code regulations effective December 2017, they must unlock your phone free of charge upon request. If you received a subsidy on your phone, you must wait 90 days before unlocking your phone.

At the time of writing, the SpeakOut website does not offer information on unlocking your phone. However, this might be due to the small selection of devices sold in their store.

Their forums include multiple posts about unlocking past SpeakOut phone models.


For additional questions about SpeakOut pricing, features, and coverage, be sure to check out our SpeakOut Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: GSM 850/1900 MHz
Data network: GPRS

SpeakOut Customer Service

Mailing Address:
Suite 2400, 13450 102nd Avenue, Surrey, BC, V3T 0C3

Phone Number:
866-310-1023 (or 611 from your cell)

Helpful Links

Official Website, Coverage Maps, Manage Your Account


Review SpeakOut:

Help inform others by sharing your experience with SpeakOut

Reviews (5.6/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Naren

Not good anymore ?

I used for > 3 years ...My usage had always been minimal - recently somethings they have changed - Not clear - My usage is more texting with little or no talk - my $25/=(28.50 with tax ) started getting consumed in a month ? Opted for $10/= unlimited texting ( The catch is after $10/- deducted you need to maintain min$12/- in the account to be valid ...basically worthless - What changed in their end is not clear and no way you can track the usage - Finally got rid of it and signed up for Rogers-$10/- pm. 50 texts ( includes mms - no way in Speak out ) and 50 mins talk time included p.m. and your usage is well tracked - Speak out will become history if they don't improve customer service and transparency ! 

I used for > 3 years ...My usage had always been minimal - recently somethings they have changed - Not clear - My usage is more texting with little or no talk - my $25/=(28.50 with tax ) started getting consumed in a month ? Opted for $10/= unlimited texting ( The catch is after $10/- deducted you need to maintain min$12/- in the account to be valid ...basically worthless - What changed in their end is not clear and no way you can track the usage - Finally got rid of it and signed up for Rogers-$10/- pm. 50 texts ( includes mms - no way in Speak out ) and 50 mins talk time included p.m. and your usage is well tracked - Speak out will become history if they don't improve customer service and transparency ! 

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Lilli

I don't love this

I'm a solo female traveller. I arrived from Australia, bought my SIM card and $25 voucher from the only 7 eleven I could find in the airport. Lady tells me that data is included ... 

anyway, I have been weeks without any way of contacting my family and friends in Australia. I have to use wifi at cafes. ...

More

I'm a solo female traveller. I arrived from Australia, bought my SIM card and $25 voucher from the only 7 eleven I could find in the airport. Lady tells me that data is included ... 

anyway, I have been weeks without any way of contacting my family and friends in Australia. I have to use wifi at cafes. 

Yeaterday I bought a top up using my mums credit card!!! Because the website wouldn't accept mine. And then I wanted data! So I had purchase a $65 plan just to get 3GB of data which is now half gone (in 24 hours) ! 

It was all going well until they told me my "balance" on the account had to be $50+ ??? I paid WAY too much money. It's just the biggest rip off of all time! 

I called 6 times, no one could help me. 

Jason, a staff member deserves a promotion. He was very helpful. 

My phone is finally working but I'll probably have to continue to pay $100 a month!!! 

Not happy at all. 

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Ada

I hear you! I'm here visiting from Australia but I'm from Toronto and had to purchase one of these from 7/11 too. Having problems as we speak.......no access to data and also is not allowing me t o send iMessages but will let me make calls and that's it. Have been on phone to customer service and gave me a million digits to enter into my phone to access my data and also suggested that I turn off my phone after fro 24hrs so that I could get my data working. Really?!?! I should really be calling them again as I have nor idea how to even start the process by entering all the numbers and letters. What is APN!?!

John.F

As low as $25 a YEAR

Speakout lets you keep a emergency phone handy for only $25 a year, perfect for anyone that doesen't use data or live on a phone. 


Nacno

Activation of SIM card is a total pain in the @ss

Drivng up from the US and wanted a phone that would work in Canda.  Bought a sim card and 50$ usage voucher at 7-11.  OK, now what?  To activate the card you have to go to a website, which is a catch-22 when you are on the road.  The website is a pain in the ass to navigate on an iphone - all sorts...More
Drivng up from the US and wanted a phone that would work in Canda.  Bought a sim card and 50$ usage voucher at 7-11.  OK, now what?  To activate the card you have to go to a website, which is a catch-22 when you are on the road.  The website is a pain in the ass to navigate on an iphone - all sorts of annoying and confusing pop-ups - why not just a simple form that allows me to activate card?  In fact, why isn't the card automatically activated as soon as it's bought and inserted into a phone?  It took all day before I was finally able to get the card activated.  The website is extremely confusing - I still have no idea how much I'm being charged for voice, text, and data.   Less
Navyguy

Cheap got very expensive

Used SpeakOut for years but recently they drained my account of $140 dollars in to days for data I did not use. No protection, help or explanations, just blame. CRTC offers no protection for prepaid accounts. Not worth the risk any more.
Hazell

Not good for travellers

I bought this SIM and added a $10 data add on package.  There is no flexibility to buy more or less data than the $10/100Mb package.


Hazell

I bought this SIM and added a $10 data add on package. There is no flexibility to buy more or less data than the $10/100Mb package.

Helen

For low user like me, the unused balance expired for one year. The calls I made/recieved is clear. The text is received/sent on time.

Rick

Terrible customer service

Very poor customer service... you will wait on the phone all day until you get a service rep.  A turn-around on a text is often a week delay

Evgeny

Buggy and sketchy

Allows only discreet top-up (I.e. you can top up by $25, $35, $50 or $100, but not, say $5) is a kind of scam scheme. Especially when you find out that for $35 plan "it is recommended" to have extra $5 on your balance, otherwise plan does not activate.


Also there is no easy way to cancel the plan if you don't need it anymore - you have to call them (so it's not  a "pay as you go" option)....

More

Allows only discreet top-up (I.e. you can top up by $25, $35, $50 or $100, but not, say $5) is a kind of scam scheme. Especially when you find out that for $35 plan "it is recommended" to have extra $5 on your balance, otherwise plan does not activate.


Also there is no easy way to cancel the plan if you don't need it anymore - you have to call them (so it's not  a "pay as you go" option).


And last, but not least, their software is buggy, I had to spend a lot of time with tech support for basic things like activating the SIM and adding a plan.

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Azul

Horrible Customer Service

They took the Money from my credit card and then didn't credit my phone time for another six days.



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