Cindy Jasman

Is it just me or does everyone have problems logging in to Koodo Mobile prepaid?

I switched to Koodo after my husband talked me into it. This was about 2 months ago. When I tried to register my phone the system was down for upgrades. After several days and much frustration I finally got my phone working. Since then I have been trying to register my credit card for automatic top ups but for some reason every time I try to log in I get an error message to try again later. I tried calling customer service but they want to charge $5.00 just to talk to me. If this is how Koodo treats there customers I am going with someone else

Hi Cindy. Has it been happening for a while now? If it's just recent, maybe there's a problem on their end. How is it now?

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