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Koodo Mobile $15 Prepaid
Koodo Mobile
Koodo Mobile $15 Prepaid
-
Minutes
Unlimited
Text
-
Data
$15.00
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Koodo Mobile $25 Prepaid
Koodo Mobile
Koodo Mobile $25 Prepaid
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Text
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$25.00
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Koodo Mobile
Koodo Mobile $25 Voice & Text
100
Minutes
Unlimited
Text
-
Data
$25.00
per month
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Koodo Mobile
Koodo Mobile $30 Voice & Text
500
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Unlimited
Text
-
Data
$30.00
per month
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Koodo Mobile
Koodo Mobile $35 Unlimited Voice, Text & 1GB Data
Unlimited
Minutes
Unlimited
Text
1GB
Data
$35.00
per month
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What You Need to Know


As a sub-brand of Telus, Koodo Mobile offers the coverage and speed of the Telus network with prices lower than those of many comparable Telus offerings. In operation since 2008, the carrier directly competes with Virgin, Fido, Wind and other discount carriers.

Koodo offers both prepaid and postpaid services. Postpaid plans currently range from $25 to $129 per month. Prepaid plans currently range from $15 to $50 per month. All plans include unlimited messaging.

If you need a phone, the Tab program provides phone financing. Want to bring your own? Koodo supports most unlocked 4G/HSPA phones.

What’s Good?

  • No-contract plans available
  • Bring your own device plans
  • No-interest phone financing
  • Unlimited messaging
  • Canada-wide calling on most plans

What’s Bad?

  • Long hold times for phone customer service
  • Charges for common customer service issues over the phone

Notable Features

Koodoo Tab: Interest-free device financing makes it easy to upgrade and stay up to date with mobile trends.

Koodo Shock-Free Data: New plans include the Shock-Free Data feature that sends notifications when you hit 50%, 90% and 100% of your data allowance. When you’ve used your allotment, data service is paused allowing you to choose to pay more for additional data or wait until the next month. No data fee surprises!

Awards and Recognitions

How's the Network Coverage and Speed?

Koodo claims that their coast-to-coast 4G network--the same network as Telus--covers 99% of Canada’s population.

You can check coverage and network types in your area at the Koodo support page.

Notable considerations include:

  • Local numbers are not available in the Northwest Territories, Yukon or Nunavut.
  • CDMA devices are not supported for prepaid service
  • CDMA devices are not supported in Manitoba
  • Usage in Manitoba is limited to half of your monthly allotment of voice minutes, data and SMS messages.

Telus' network ranked second for download speeds in both the 4G and 3G network categories in Tutela's 2018 "Mobile Experience Report", tests showed an average speed of 15.68Mbits/sec for 4G downloads and 5.30Mbits/sec for 3G downloads. Uploads speeds averaged 8.70Mbits/sec across both 4G and 3G networks.

In the 2015 study “Fastest Mobile Networks in Canada” by PC Magazine, the speeds of the Telus network (the network that Koodo uses) ranked third. Average national LTE download speed measured at 32.5Mbits/sec. Average national LTE upload speed measured at 12.9Mbits/sec.

Additional data from OpenSignal shows an average 4G LTE download speed for 18.1Mbits/sec and average 3G download speed of 3.2Mbits/sec. Upload speed was not tested.

Do They Charge Roaming Fees?

For the majority of Koodo plans--those labeled “Canada-wide”--you’ll never pay roaming charges inside Canada.

However, traveling to the US or abroad, you have the option of purchasing a travel add-on or using pay-as-you-go international rates.

If you’re traveling to the US, there are add-ons with:

  • Unlimited text
  • Unlimited text and minutes
  • Unlimited text and minutes with 150MB to 750MB of data

They are split into time-based tiers ranging from 3 days to 30 days and run between $10 and $75 depending on the features selected.

Pay as you go rates in the US include:

  • $1.50 per minute for voice
  • $5 per 20MB for data
  • $5 per 100 outgoing SMS messages

For international travel, add-on packages include:

  • $15 for up to 75 outgoing SMS messages
  • $40 for up to 50 outgoing SMS, up to 50 minutes and up to 50MB of data

Pay-as-you-go fees differ by country. Check the Koodo Mobile support page for a full list of countries and fees.

What About Long Distance Fees?

For most Koodo plans, calling anywhere in Canada is included in your monthly minute allotment.

For international calls, you’ll pay an additional 50 cents per minute. If you use all of your Anytime Minutes, calls will be billed at the normal per-minute rate plus the added 50 cents per minute.

Planning to place frequent international calls? Koodo has two options to help!

  1. International Long Distance Saver: For $3 per month, you can place calls to Austrailia, France, India, U.K., China, Hong Kong, Germany, U.S. and Mexico for 5 cents per minute. Calls to Pakistan cost 10 cents per minute. Calls to the Philippines cost 15 cents per minute.
  2. Country-Specific Calling Plans: Unlimited calling to the U.S., China, Hong Kong, France and the U.K. are available for $10 to $20 per month. A 1000-minute India calling plan is available for $20 per month as well. If you exceed your monthly allotment, a long distance fee of 2 cents per minute applies.

You can find more about specific calling rates and options on the Koodo support page.

Does Koodo Offer Wi-Fi Calling?

Yes -- however availability is currently limited to the LG V30 and select iPhone models (The iPhone 6 or newer). There is no additional fees for Wi-Fi calling and usage comes from your plan allotment of minutes.

According to their Community Forums, they plan to roll out wider support for other phones in the near future.

How About Voice over LTE (VoLTE)?

Yes -- however availability is currently limited to the LG V30 and select iPhone models (The iPhone 6 or newer). There is no additional fees for Wi-Fi calling and usage comes from your plan allotment of minutes.

According to their Community Forums, they plan to roll out wider support for other phones in the near future.

Can I Tether My Mobile?

Koodo does not charge to enable tethering. Keep in mind, however, that any data used by tethered devices will go against your data allotment for the month. In many cases, tethering a laptop, gaming console or another non-mobile device will result in increased data usage.

Do They Offer Data Rollover?

Koodo’s postpaid services do not offer data rollover. However, if you purchase data add-ons for the prepaid service, they will not expire as long as you pay your monthly service charge. This allows you to rollover data from month to month until it is used.

What Add-ons or Bundles are Available?

Koodo offers a variety of add-ons to complement the caller ID and voicemail included with every plan. We’ve already covered a few of the add-ons in the long distance and roaming sections above.

Other add-ons include:

  • $2 per month for iPhone visual voicemail
  • $3 per month for call forwarding
  • $10 per month for unlimited incoming calls
  • $20 per month for unlimited anytime minutes

If you stop by a Koodo store or authorized dealer you can also add phone protection to your phones with costs ranging from $7 to $9 per month.

Prepaid plans also include a number of top-ups and add-ons for adding minutes to your monthly allotment.

  • Canada-wide minute add-ons range from $5 for 25 minutes to $25 for 500 minutes.
  • Data add-ons range from $10 for 100MB to $30 for 1GB.

As mentioned in the rollover section, any unused prepaid add-on minutes or data carry over from month to month as long you continue to pay your monthly fee.

Do They Offer Bring Your Own Device/Sim-Only Plans?

Yes! Most carrier-unlocked 4G/HSPA phones will work on the Koodo network. Koodo offers a phone checking tool on their support page to verify compatibility.

Plans start at $25 per month.

Do They Require a Credit Check?

Prepaid services through this carrier do not require credit checks. However, credit checks are required for all new post-paid customers.

Items needed include 1 of the following:

  • Canadian Driver's Licence
  • Canadian SIN Card or Letter
  • Canadian Credit Card

Plus 1 of the following:

  • Valid Canadian Driver’s License (Not applicable if used as one of the items above)
  • Valid Canadian or Foreign Passport
  • Work Visa
  • Department of Defense ID
  • Permanent Resident Card
  • Native Indian Status Card
  • CNIB Card
  • Valid, Government-Issued Provincial/Territorial Photo ID
  • Possession and Acquisition License (PAL)

NOTE: Credit checks from carriers that pull your credit bureau report may impact your credit score. If you're not sure the best options for your credit profile, we suggest contacting the carrier directly before attempting to obtain service.

For more information on credit check requirements, consult Koodo's prepaid and postpaid FAQs.

What About Activation and SIM Fees?

Koodo charges a $30 activation fees for all new lines of service. However, they note that they will skip the fee if you order online.

To bring your own phone or tablet, you'll also need a Koodo SIM.

Fortunately, SIMS are free through their website.

NOTE: Fees often differ between retail stores and websites. Be sure to check both before signing up or adding a line to your account to maximize savings.

Do They Charge an Early Termination Fee?

Since Koodo doesn’t do contracts, there’s not an early termination fee to worry about. If you purchased a device through the Tab program, any remaining balance on your Tab is billed immediately upon service cancellation.

Can I Port My Number To or From Koodo?

If you’re looking to keep your number when moving to or from Koodo, you’ll need to meet a few requirements.

  1. The number you wish to port must be active
  2. Koodo must offer service in the area the number is from
  3. Number portability must be available in the area the number is from

You can check number portability for your number on the Koodo support page.

If your number is eligible, you can perform most steps through the Koodo Self Serve portal or at your local Koodo store. Help is available over the phone as well. However, you’ll likely incur a $10 charge that is easily avoided using the other methods.

Will Koodo Unlock My Phone?

Yes! According to CRTC Wireless Code regulations effective December 2017, they must unlock your phone free of charge upon request.

You must meet the following criteria:

  • Your account must be active and in good standing
  • If you have a balance on your Tab program, you must have active service for at least 90 days before unlocking

To unlock your phone: Dial #611 from your Koodo phone or call 1-866-99-KOODO.


For additional questions about Koodo pricing, features, and coverage, be sure to check out our own Koodo Q&A Forum. It's filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: HSPA 800 / 1900 MHz, LTE 1700/2100 MHz (AWS), VoLTE
Data network: HSPA, LTE

Koodo Mobile Customer Service

Mailing Address:
60 St Clair Ave E, Suite 400 Toronto, ON M4T 1N5

Phone Number:
866-995-6636 (or *611 from your cell)

Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Review Sources and Citations

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Critic Reviews


PC Magazine

The best plan in Canada

from PC Magazine

Koodo uses Canada's fastest wireless network, but it charges rates considerably less than mainline Telus does. For heavy data users, it's also a better deal than Telus' online-only brand, Public Mobile. Koodo is often in a promotion war with Bell's Virgin Mobile brand, which slings out various ti...More

Koodo uses Canada's fastest wireless network, but it charges rates considerably less than mainline Telus does. For heavy data users, it's also a better deal than Telus' online-only brand, Public Mobile. Koodo is often in a promotion war with Bell's Virgin Mobile brand, which slings out various time-limited bonus data deals that may be more affordable from time to time—just keep an eye on the fine print to see when that bonus data gets cut off.

Read full review

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User Reviews


john

Horrible loyalty customer service

Horrible loyalty customer service .unexpected charges in my  account.... 

 

don't go with koodmobile. They are the first service i ever used until now. 

it's time for me to move on with different company beginning of the next month.

Concerned

Not accessible

CANNOT get a person on the phone to do business with.  All codes and phone numbers send you to virtual text and that does not work.  I tried three days and never got information or a phone call back.  Web page and accessibility has to improve to stay in business.  Used to be good and now a total disaster.

CANNOT get a person on the phone to do business with.  All codes and phone numbers send you to virtual text and that does not work.  I tried three days and never got information or a phone call back.  Web page and accessibility has to improve to stay in business.  Used to be good and now a total disaster.

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Pen

Koodo worst customer service

I'm done with Koodo since 5 moths ago, and paid whatever the balance they asked me to paid off, after 5 months they sent me bill said that I still owe them $38.

When I tried to call I need to wait for 40 minutes until finally a person pick up the phone, and she said oh its because when you paid the balance on December there's still some pending fee $35 and now become $38 plus the interest, what unprofessional didn't let know the real total that I need to paid off on December....

More

I'm done with Koodo since 5 moths ago, and paid whatever the balance they asked me to paid off, after 5 months they sent me bill said that I still owe them $38.

When I tried to call I need to wait for 40 minutes until finally a person pick up the phone, and she said oh its because when you paid the balance on December there's still some pending fee $35 and now become $38 plus the interest, what unprofessional didn't let know the real total that I need to paid off on December.

Some more the cust service is the worst can't talk to real human until the next 40 minutes!

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DS

Worst Customer Service in the industry

I switched to Koodo because they use Bell towers and have better reception where I work. They ported the wrong number (which could have been avoided by the rep not rushing and confirming the number I wanted to port. When I noticed the mistake and returned, he refused to take any ownership over the mistake or even attempt to fixing, brushing me off and telling me to call customer service....

More

I switched to Koodo because they use Bell towers and have better reception where I work. They ported the wrong number (which could have been avoided by the rep not rushing and confirming the number I wanted to port. When I noticed the mistake and returned, he refused to take any ownership over the mistake or even attempt to fixing, brushing me off and telling me to call customer service.

I previously spent 14 years working in the mobile industry and know that the rep could have fixed the issue through his help desk, but apparently his time is more valuable than mine. The rep got his commission bonus, and his mind the job was clearly done at that point. I fired guys for that kind of attitude when I was in the industry.

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Jessika

I like their plans but their customer service is lacking

There's is no online chat available. They charge you a fee to receive help over the phone.  There's a fee for changing your plan.  Fees everywhere.  They shut down their app. Their self-service options sucks. 
Ane

DONT EVER CHOOSE KOODO THEY’LL RIP YOU OFF!!

They’ve been my provider for years but i dont why they giving me so much extra charge. My monthly bill suppose to be $90 but they charging me $160 and i dont know why! SO IF I WERE YOU DONT CHOOSE KOOODO AS YOUR PROVIDER AS THEY WILL RIP YOU OFF. TIME TO MOVE TO OTHER PROVIDER!! 

DavidB

As long as you don't need anything, not too bad

Joined Koodo because of a discount through my employer on my phone plan. I never had much trouble with them up until about a year ago, when I had to contact customer service. I spent TWO full hours in their message manager before I actually spoke to a person, who was unable to help me and had to transf...More
Joined Koodo because of a discount through my employer on my phone plan. I never had much trouble with them up until about a year ago, when I had to contact customer service. I spent TWO full hours in their message manager before I actually spoke to a person, who was unable to help me and had to transfer me to his supervisor. It took another 40 minutes before I was able to get through and solve my simple issue. Rates have been getting higher and higher lately and I took matters into my own hands to negotiate a better deal. After an hour on the phone I was able to take 25% off my phone bill, which meant I was able to stay with them. Service and coverage were fine, but if you ever needed a person, the kiosk staff were limited in what they could do, and for the most part, what they wanted to do, and their call centre was woefully understaffed. I have since left for a cheaper deal elsewhere. Less
R.E

got shafted by koodo

1st My phone was cancelled in Canada and was then forward to Germany for a month before I found out, and I still paid the Phone bill. it was when a friend of my contacted me on Facebook and asked why I could not be contacted on my cell. I called Koodo I had to pay for the phone to be rebooted and tran...More
1st My phone was cancelled in Canada and was then forward to Germany for a month before I found out, and I still paid the Phone bill. it was when a friend of my contacted me on Facebook and asked why I could not be contacted on my cell. I called Koodo I had to pay for the phone to be rebooted and transferred by to  Canada again after it was their mistake that they deactivated my cell, and all I got was were sorry, I paid the bill and reactivation fee and all I got was we sorry.  I got a new Moto G4 plus and with in 30 days of receiving it  started to act up, I was told to reset the phone to factory settings  and I did it worked great for 3 months then started acting up all over again, I took it back to were I got it and they told me I had to take it to another place to have it fixed. Well it never got fixed because I was not paying to have it fixed as it was not even a year old.  I called Moto in the USA they said I  had to pay for it to be ship to them and they would look at it and would in form me how much it would cost and what  the problem was. Well it never went. Well today I went to Koodo to buy a phone out wright and a New Sim Chip but was told I would have to pay a out standing Bal. of $119.82 that had all ready been paid  before I could by a New phone out right with out a Tab on it.  Sorry I'm not doing that. Less
Ayoola

Koodo has been a huge disappointment

My connection was cut off for 28 days during the holidays. My family could not get through to me to talk to me on Christmas or new year. Which ruined my holidays since they are all outside the country. Lost business. I spoke to the rudest and most horrible customer service operator who put me on hold for over an hour. I spent over 3 hours at koodo trying to fix it. I had business cards printed and they are all useless now. I could not port my number as the networks I tried to port to kept getting errors from Koodo. I had no access to my clients and my business suffered....

More

My connection was cut off for 28 days during the holidays. My family could not get through to me to talk to me on Christmas or new year. Which ruined my holidays since they are all outside the country. Lost business. I spoke to the rudest and most horrible customer service operator who put me on hold for over an hour. I spent over 3 hours at koodo trying to fix it. I had business cards printed and they are all useless now. I could not port my number as the networks I tried to port to kept getting errors from Koodo. I had no access to my clients and my business suffered.

i will definitely not recommend koodo to anyone. The customer care is very poor.


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amelie

Ripped me off twice

If I could I would have rated a 0/10. 1st rip off :  - As I left the country in May 2017, I put my contract  (49$ for Unlimited text/call + 2GB) on "stand by" mode. When I came back, the contract didn't exist anymore and I was forced to accept the fact I'll have to pay  57$ new contract with unlim...More
If I could I would have rated a 0/10. 1st rip off :  - As I left the country in May 2017, I put my contract  (49$ for Unlimited text/call + 2GB) on "stand by" mode. When I came back, the contract didn't exist anymore and I was forced to accept the fact I'll have to pay  57$ new contract with unlimited text/call with only 1GB of internet service. So, I had to pay more for less of a service.  SO... 2nd rip off : I left the 8th of november for a Fido contract and asked specifically to end the koodo contract  the same day. As a matter of fact, they did supended my service until the 8th of december to end it but they charged me 56$ for the month that has been suspended. So, I had to pay 56$ for a non-existent service.  Less

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