Info & Contact
About Koodo Mobile
As a sub-brand of Telus, Koodo Mobile offers the coverage and speed of the Telus network with prices lower than those of many comparable Telus offerings. In operation since 2008, the carrier directly competes with Virgin, Fido, Wind and other discount carriers.
Koodo offers both prepaid and postpaid services. Postpaid plans currently range from $25 to $129 per month. Prepaid plans currently range from $15 to $50 per month. All plans include unlimited messaging.
If you need a phone, the Tab program provides phone financing. Want to bring your own? Koodo supports most unlocked 4G/HSPA phones.
Does Koodo Fit My Needs?
- No-contract plans available
- Bring your own device plans
- No-interest phone financing
- Unlimited messaging
- Canada-wide calling on most plans
- Long hold times for phone customer service
- Charges for common customer service issues over the phone
Koodoo Tab: Interest-free device financing makes it easy to upgrade and stay up to date with mobile trends.
Koodo Shock-Free Data: New plans include the Shock-Free Data feature that sends notifications when you hit 50%, 90% and 100% of your data allowance. When you’ve used your allotment, data service is paused allowing you to choose to pay more for additional data or wait until the next month. No data fee surprises!
Awards and Recognitions
- Ranked #1 in the 2016 JD Power’s Canadian Wireless Customer Care Study surveying 5,550 wireless customers
- Ranked #1 in customer satisfaction in the 2012, 2013 and 2014 JD Power’s Canadian Wireless Total Ownership Experience Study
- Ranked #3 in purchase experience satisfaction in the 2016 JD Power’s Canadian Wireless Purchase Experience Study
- Koodo current has a B- rating from the Better Business Bureau with 82 complaints closed in the past 3 years.
Network Coverage and Speed
Koodo claims that their coast-to-coast 4G network--the same network as Telus--covers 99% of Canada’s population.
Data from OpenSignal breaks down Koodo network types as follows:
- 42% HSPA+ (4G)
- 39% LTE (4G)
- 11% HSPA (3G)
- 7% UMTS (3G)
You can check coverage and network types in your area at the Koodo support page.
Notable considerations include:
- Local numbers are not available in the Northwest Territories, Yukon or Nunavut.
- CDMA devices are not supported for prepaid service
- CDMA devices are not supported in Manitoba
- Usage in Manitoba is limited to half of your monthly allotment of voice minutes, data and SMS messages.
In the 2015 study “Fastest Mobile Networks in Canada” by PC Magazine, the speeds of the Telus network (the network that Koodo uses) ranked third. Average national LTE download speed measured at 32.5Mbits/sec. Average national LTE upload speed measured at 12.9Mbits/sec.
Additional data from OpenSignal shows an average 4G LTE download speed for 18.1Mbits/sec and average 3G download speed of 3.2Mbits/sec. Upload speed was not tested.
Does Koodo Charge Roaming Fees?
For the majority of Koodo plans--those labelled “Canada-wide”--you’ll never pay roaming charges inside Canada.
However, travelling to the US or abroad, you have the option of purchasing a travel add-on or using pay-as-you-go international rates.
If you’re travelling to the US, there are add-ons with:
- Unlimited text
- Unlimited text and minutes
- Unlimited text and minutes with 150MB to 750MB of data
They are split into time based tiers ranging from 3 days to 30 days and run between $10 and $75 depending on the features selected.
Pay as you go rates in the US include:
- $1.50 per minute for voice
- $5 per 20MB for data
- $5 per 100 outgoing SMS messages
For international travel, add-on packages include:
- $15 for up to 75 outgoing SMS messages
- $40 for up to 50 outgoing SMS, up to 50 minutes and up to 50MB of data
Pay-as-you-go fees differ by country. Check the Koodo Mobile support page for a full list of countries and fees.
Does Koodo Charge Long Distance Fees?
For most Koodo plans, calling anywhere in Canada is included with your monthly minute allotment.
For international calls, you’ll pay an additional 50 cents per minute. If you use all of your Anytime Minutes, calls will be billed at the normal per-minute rate plus the added 50 cents per minute.
Planning to place frequent international calls? Koodo has two options to help!
- International Long Distance Saver: For $3 per month, you can place calls to Austrailia, France, India, U.K., China, Hong Kong, Germany, U.S. and Mexico for 5 cents per minute. Calls to Pakistan cost 10 cents per minute. Calls to the Philippines cost 15 cents per minute.
- Country-Specific Calling Plans: Unlimited calling to the U.S., China, Hong Kong, France and the U.K. are available for $10 to $20 per month. A 1000-minute India calling plan is available for $20 per month as well. If you exceed your monthly allotment, a long distance fee of 2 cents per minute applies.
You can find more about specific calling rates and options on the Koodo support page.
What is Koodo’s Tethering Policy?
Koodo does not charge to enable tethering. Keep in mind, however, that any data used by tethered devices will go against your data allotment for the month. In many cases, tethering a laptop, gaming console or other non-mobile device will result in increased data usage.
Does Koodo Offer Data Rollover?
Koodo’s postpaid services do not offer data rollover. However, if you purchase data add-ons for the prepaid service, they will not expire as long as you pay your monthly service charge. This allows you to rollover data from month to month until it is used.
Does Koodo Offer Add-ons or Bundles?
Yes! Koodo offers a variety of add-ons to compliment the caller ID and voicemail included with every plan. We’ve already covered a few of the add-ons in the long distance and roaming sections above.
Other add-ons include:
- $2 per month for iPhone visual voicemail
- $3 per month for call forwarding
- $10 per month for unlimited incoming calls
- $20 per month for unlimited anytime minutes
If you stop by a Koodo store or authorized dealer you can also add phone protection to your phones with costs ranging from $7 to $9 per month.
Prepaid plans also include a number of top-ups and add-ons for for adding minutes to your monthly allotment.
- Canada-wide minute add-ons range from $5 for 25 minutes to $25 for 500 minutes.
- Data add-ons range from $10 for 100MB to $30 for 1GB.
As mentioned in the rollover section, any unused prepaid add-on minutes or data carry over from month to month as long you continue to pay your monthly fee.
Does Koodo Offer Bring Your Own Device/Sim-Only Plans?
Yes! Most carrier-unlocked 4G/HSPA phones will work on the Koodo network. Koodo offers a phone checking tool on their support page to verify compatibility.
Plans start at $25 per month.
Does Koodo Charge an Early Termination Fee?
Since Koodo doesn’t do contracts, there’s not an early termination fee to worry about. If you purchased a device through the Tab program, any remaining balance on your Tab is billed immediately upon service cancellation.
Can I Port My Number To or From Koodo?
If you’re looking to keep your number when moving to or from Koodo, you’ll need to meet a few requirements.
- The number you wish to port must be active
- Koodo must offer service in the area the number is from
- Number portability must be available in the area the number is from
You can check number portability for your number on the Koodo support page.
If your number is eligible, you can perform most steps through the Koodo Self Serve portal or at your local Koodo store. Help is available over the phone as well. However, you’ll likely incur a $10 charge that is easily avoided using the other methods.
Will Koodo Unlock My Phone?
For postpaid phones, Koodo will unlock your phone if you meet the following criteria:
- Your account must be active and in good standing
- If you have a balance on your Tab program, you must have active service for at least 90 days before unlocking
Prepaid phones have no additional requirements.
To unlock your phone:
- Dial #611 from your Koodo phone or call 1-866-99-KOODO
Unlocking your phone costs $35. For prepaid phones, you must have a credit card or top-up card to cover the charges at the time of unlocking.
For additional questions about Koodo pricing, features and coverage, be sure to check out our own Koodo Q&A Forum. It's filled with questions and answers from people like you looking to get the most out of their mobile service!
If you spot any errors or missing information, please let us know, it's definitely appreciated and will help make this page better for everyone.
Voice network: HSPA 800 / 1900 MHz, LTE 1700/2100 MHz (AWS)
Data network: HSPA, LTE
60 St Clair Ave E, Suite 400 Toronto, ON M4T 1N5
866-995-6636 (or *611 from your cell)
Want to speak with a human?
Reviews (4.7/10 Avg. rating)
Darn, there are no reviews yet for this carrier.
Still no 7 now a month!
It takes 5 days to reply to email and never reply to messages....it's now been a month and no iPhone 7. Koodo can't help because it's a web store issue. Long time customer (clearnet, Telus, Koodo) of almost 20 years now I've had it. 3 times I was told the phone would arrive 'this week' and it's now a week past the birthday it was ordered for. Discussing service!Less
Koodo Service IS CRAP
You can buy anything at the store and online but go ahead and try and cancel your contract and you will be forced to wait on hold for more than 40 MINUTES!
I went to the store the other day after trying to call and getting fed up waiting with NO indication what so ever where I was in the qu... More
<p>You can buy anything at the store and online but go ahead and try and cancel your contract and you will be forced to wait on hold for more than 40 MINUTES!</p><p>I went to the store the other day after trying to call and getting fed up waiting with NO indication what so ever where I was in the queue.</p><p>Unbelievably I was told at the store that I can ONLY cancel my contract over the phone.</p><p>So when it comes to taking your money they will do it any of three ways two of the instantly, but try to end the horrendous phone bills and you can just wait until CRAPO I mean koodo is ready.<br></p><p><br></p>Less
I can be honest about how I rate your service
Need help becoming a monthly plan member. Phone said 45 min wait at least. There's gotta be a better way to get infoLess
Terrible customer service
I don't believe these folks has an existing call centre. Terrible customer care service. It's unbelievable that I had to wait for over an hour on the line and when they finally responded, it seems they don't care. I have never come across such a miserable company like Koodo, very poor service quality.Less
This is the most frustrated I've been in months
Ok I am about to cancel my koodo plan out of anger, I simply need to change my phone number as I have moved cities. My online account for whatever reason is completely inaccessible although I have set up a koodo account before there is something wrong with my self serve, therefore I can't make the change online. However, to talk to a koodo customer rep is now TEN DOLLARS. What kind of company charges for customer support. I am livid. I am not horrible at using computers in any way and understand how freaking accounts work, and koodo's is completely messed up for me. Was a fan of koodo previously and have always been with them for 3 years but am seconds from cancelling my account with them and switching providers. Horrible customer service, however I did go in store and the worker was completely and utterly kind and helpful.Less
Monthly Bogus Charges
Every month, there are bogus charges on my bill. I call every single month and wait on hold for between 25 and 95 minutes before getting an answer. For some reason, they charge us about 75 cents every so often for 0.00MB of data. Our data is completely turned off and has never been turned on. It's a glitch in their system. Each month, I spend 1 to 2 hours on the phone to correct this mistake. Obviously, it's to their advantage to keep this glitch going for as long as possible because I'm sure the majority of people just pay the extra to avoid any hassles. It's ridiculous. By the way, this month, I don't have time for this so I just paid them the extra this time. Way to go Koodo, you finally wore me down and can officially start robbing me monthly!Less
By far the worst in person ( store front / kiosk ) customer service.
Started off with a prepaid sim card in my unlocked phone. Paid $10 for the sim and was later credited those $10 when I activated the sim online. 6 months later the sim stopped being recognized and I took it to the Koodo store and they found the sim to be defective. They tried to charge me $25 for a new one because "thats how prepaid works". Im sorry, does it really cost Koodo $25 to make a sim card? So after 20 minutes of arguing with the sales rep, I called into the customer service line right inside the store and had a lovely chat with one of the agents, who informed me that this should be free because it was not lot or stolen. He got a supervisor to call the store and tell them to give me the card for free. Absolutely ridiculous that I had to go through so much hassle just to get a replacement sim card. Fast forward to today, my faith in Koodo restored, I went into the store to transfer my prepaid account into a regular monthly account only to be told that I cant because Im 18 and not old enough to be bound to a monthly contract. Lady at the counter was very rude asking me " Don't you have parents that should be taking care of this for you? " and not in a humorous or playful way. It was very embarrassing. A simple " Unfortunately we can offer this plan to you at this time " would suffice. Its not Koodos business why my parents arent co signing a phone plan for me. Long story short, I am now a happy Virgin mobile customer with the same monthly plan matched.Less
TERRRIBLE Customer Service
I called Koodo because I received my bill dated July 9 where all services up to July 9th were included. My son changed his plan July 10 and Koodo has charged us 'in advance' for his plan that was not even ordered until after the billing cycle had ended. AFTER the date of the bill. Spoke with a customer rep who just kept repeating that 'charges are applied in advance' and ignored the dates I was explaining. How does a July 10 charge end up on a bill dated July 9? Asked to speak to a Manager and was called back by Richard who was aggressive like I owed him money, condescending and refused to understand my concern and continued like the customer service rep to repeat the same drivel. I have been with Koodo for 10 years and up until the last 2 years I have always received stellar customer service. Now, walk into any Koodo store and expect to be met by under trained staff and new and more creative ways of gouging the customer. Koodo used to be a company for the people now it has just become another blood sucking sell out looking for ways to add 'extra charges' and have increased their prices steadily in the last 2 years. VERY disappointed in a company I used to be proud to be a customer of.Less