Popular Plans


Koodo Mobile $15 Prepaid
Koodo Mobile
Koodo Mobile $15 Prepaid
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Minutes
Unlimited
Text
-
Data
$15.00
per month
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Koodo Mobile $25 Prepaid
Koodo Mobile
Koodo Mobile $25 Prepaid
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Minutes
Unlimited
Text
-
Data
$25.00
per month
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Koodo Mobile
Koodo Mobile $28 Unlimited Text
100
Minutes
Unlimited
Text
-
Data
$28.00
per month
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Koodo Mobile
Koodo Mobile $29 Voice, Text & 50MB Data
100
Minutes
Unlimited
Text
-
Data
$29.00
per month
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Koodo Mobile
Koodo Mobile $30 Voice, Text & 100MB Data
100
Minutes
Unlimited
Text
100MB
Data
$30.00
per month
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What You Need to Know


As a sub-brand of Telus, Koodo Mobile offers the coverage and speed of the Telus network with prices lower than those of many comparable Telus offerings. In operation since 2008, the carrier directly competes with Virgin, Fido, Wind and other discount carriers.

Koodo offers both prepaid and postpaid services. Postpaid plans currently range from $25 to $129 per month. Prepaid plans currently range from $15 to $50 per month. All plans include unlimited messaging.

If you need a phone, the Tab program provides phone financing. Want to bring your own? Koodo supports most unlocked 4G/HSPA phones.

What’s Good?

  • No-contract plans available
  • Bring your own device plans
  • No-interest phone financing
  • Unlimited messaging
  • Canada-wide calling on most plans

What’s Bad?

  • Long hold times for phone customer service
  • Charges for common customer service issues over the phone

Show more

Notable Features

Koodoo Tab: Interest-free device financing makes it easy to upgrade and stay up to date with mobile trends.

Koodo Shock-Free Data: New plans include the Shock-Free Data feature that sends notifications when you hit 50%, 90% and 100% of your data allowance. When you’ve used your allotment, data service is paused allowing you to choose to pay more for additional data or wait until the next month. No data fee surprises!

Awards and Recognitions

How's the Network Coverage and Speed?

Koodo claims that their coast-to-coast 4G network--the same network as Telus--covers 99% of Canada’s population.

Data from OpenSignal breaks down Koodo network types as follows:

  • 42% HSPA+ (4G)
  • 39% LTE (4G)
  • 11% HSPA (3G)
  • 7% UMTS (3G)

You can check coverage and network types in your area at the Koodo support page.

Notable considerations include:

  • Local numbers are not available in the Northwest Territories, Yukon or Nunavut.
  • CDMA devices are not supported for prepaid service
  • CDMA devices are not supported in Manitoba
  • Usage in Manitoba is limited to half of your monthly allotment of voice minutes, data and SMS messages.

In the 2015 study “Fastest Mobile Networks in Canada” by PC Magazine, the speeds of the Telus network (the network that Koodo uses) ranked third. Average national LTE download speed measured at 32.5Mbits/sec. Average national LTE upload speed measured at 12.9Mbits/sec.

Additional data from OpenSignal shows an average 4G LTE download speed for 18.1Mbits/sec and average 3G download speed of 3.2Mbits/sec. Upload speed was not tested.

Do They Charge Roaming Fees?

For the majority of Koodo plans--those labelled “Canada-wide”--you’ll never pay roaming charges inside Canada.

However, travelling to the US or abroad, you have the option of purchasing a travel add-on or using pay-as-you-go international rates.

If you’re travelling to the US, there are add-ons with:

  • Unlimited text
  • Unlimited text and minutes
  • Unlimited text and minutes with 150MB to 750MB of data

They are split into time based tiers ranging from 3 days to 30 days and run between $10 and $75 depending on the features selected.

Pay as you go rates in the US include:

  • $1.50 per minute for voice
  • $5 per 20MB for data
  • $5 per 100 outgoing SMS messages

For international travel, add-on packages include:

  • $15 for up to 75 outgoing SMS messages
  • $40 for up to 50 outgoing SMS, up to 50 minutes and up to 50MB of data

Pay-as-you-go fees differ by country. Check the Koodo Mobile support page for a full list of countries and fees.

What About Long Distance Fees?

For most Koodo plans, calling anywhere in Canada is included with your monthly minute allotment.

For international calls, you’ll pay an additional 50 cents per minute. If you use all of your Anytime Minutes, calls will be billed at the normal per-minute rate plus the added 50 cents per minute.

Planning to place frequent international calls? Koodo has two options to help!

  1. International Long Distance Saver: For $3 per month, you can place calls to Austrailia, France, India, U.K., China, Hong Kong, Germany, U.S. and Mexico for 5 cents per minute. Calls to Pakistan cost 10 cents per minute. Calls to the Philippines cost 15 cents per minute.
  2. Country-Specific Calling Plans: Unlimited calling to the U.S., China, Hong Kong, France and the U.K. are available for $10 to $20 per month. A 1000-minute India calling plan is available for $20 per month as well. If you exceed your monthly allotment, a long distance fee of 2 cents per minute applies.

You can find more about specific calling rates and options on the Koodo support page.

Does Koodo Offer Wi-Fi Calling?

No. Koodo does not support native Wi-Fi calling or offer a Wi-Fi calling app. However, in their community forums, an official rep notes that Wi-Fi calling is on their roadmap.

How About Voice over LTE (VoLTE)?

No. However, in their community forums, an official rep notes that Wi-Fi calling is on their roadmap. 

Can I Tether My Mobile?

Koodo does not charge to enable tethering. Keep in mind, however, that any data used by tethered devices will go against your data allotment for the month. In many cases, tethering a laptop, gaming console or other non-mobile device will result in increased data usage.

Do They Offer Data Rollover?

Koodo’s postpaid services do not offer data rollover. However, if you purchase data add-ons for the prepaid service, they will not expire as long as you pay your monthly service charge. This allows you to rollover data from month to month until it is used.

What Add-ons or Bundles are Available?

Koodo offers a variety of add-ons to compliment the caller ID and voicemail included with every plan. We’ve already covered a few of the add-ons in the long distance and roaming sections above.

Other add-ons include:

  • $2 per month for iPhone visual voicemail
  • $3 per month for call forwarding
  • $10 per month for unlimited incoming calls
  • $20 per month for unlimited anytime minutes

If you stop by a Koodo store or authorized dealer you can also add phone protection to your phones with costs ranging from $7 to $9 per month.

Prepaid plans also include a number of top-ups and add-ons for for adding minutes to your monthly allotment.

  • Canada-wide minute add-ons range from $5 for 25 minutes to $25 for 500 minutes.
  • Data add-ons range from $10 for 100MB to $30 for 1GB.

As mentioned in the rollover section, any unused prepaid add-on minutes or data carry over from month to month as long you continue to pay your monthly fee.

Do They Offer Bring Your Own Device/Sim-Only Plans?

Yes! Most carrier-unlocked 4G/HSPA phones will work on the Koodo network. Koodo offers a phone checking tool on their support page to verify compatibility.

Plans start at $25 per month.

Do They Require a Credit Check?

Prepaid services through this carrier do not require credit checks. However, credit checks are required for all new post-paid customers.

Items needed include 1 of the following:

  • Canadian Driver's Licence
  • Canadian SIN Card or Letter
  • Canadian Credit Card

Plus 1 of the following:

  • Valid Canadian Driver’s License (Not applicable if used as one of the items above)
  • Valid Canadian or Foreign Passport
  • Work Visa
  • Department of Defense ID
  • Permanent Resident Card
  • Native Indian Status Card
  • CNIB Card
  • Valid, Goverment-Issued Provincial/Territorial Photo ID
  • Possession and Acquisition License (PAL)

NOTE: Credit checks from carriers that pull your credit bureau report may impact your credit score. If you're not sure the best options for your credit profile, we suggest contacting the carrier directly before attempting to obtain service.

For more information on credit check requirements, consult Koodo's prepaid and postpaid FAQs.

Doe They Charge an Early Termination Fee?

Since Koodo doesn’t do contracts, there’s not an early termination fee to worry about. If you purchased a device through the Tab program, any remaining balance on your Tab is billed immediately upon service cancellation.

Can I Port My Number To or From Koodo?

If you’re looking to keep your number when moving to or from Koodo, you’ll need to meet a few requirements.

  1. The number you wish to port must be active
  2. Koodo must offer service in the area the number is from
  3. Number portability must be available in the area the number is from

You can check number portability for your number on the Koodo support page.

If your number is eligible, you can perform most steps through the Koodo Self Serve portal or at your local Koodo store. Help is available over the phone as well. However, you’ll likely incur a $10 charge that is easily avoided using the other methods.

Will Koodo Unlock My Phone?

For postpaid phones, Koodo will unlock your phone if you meet the following criteria:

  • Your account must be active and in good standing
  • If you have a balance on your Tab program, you must have active service for at least 90 days before unlocking

Prepaid phones have no additional requirements.

To unlock your phone:

  • Dial #611 from your Koodo phone or call 1-866-99-KOODO

Unlocking your phone costs $35. For prepaid phones, you must have a credit card or top-up card to cover the charges at the time of unlocking.


For additional questions about Koodo pricing, features and coverage, be sure to check out our own Koodo Q&A Forum. It's filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: HSPA 800 / 1900 MHz, LTE 1700/2100 MHz (AWS)
Data network: HSPA, LTE

Koodo Mobile Customer Service

Mailing Address:
60 St Clair Ave E, Suite 400 Toronto, ON M4T 1N5

Phone Number:
866-995-6636 (or *611 from your cell)

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Koodo Mobile Question?

Visit the Koodo Mobile Q&A Forum to get answers, ask a question or help others.

Review Koodo Mobile:

Help inform others by sharing your experience with Koodo Mobile

Reviews (4.6/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

alyssa

i just bought an iPhone 7 plus in store. the person who helped me was great and i couldn't be more happy with my purchase and the service that was pro

Joshua

I paid for 4 months of unused service.

I called in to cancel(terminate) service in April. The charge was $0 at the time since I paid for everything. Then i get a bill on August saying I have $244 unpaid amount. I asked why and they said my service was still going on.  They said there was no call in for  cancellation although I did. On... More

I called in to cancel(terminate) service in April. The charge was $0 at the time since I paid for everything. Then i get a bill on August saying I have $244 unpaid amount. I asked why and they said my service was still going on.  They said there was no call in for  cancellation although I did. On top of that, they knew that I didn't use the service during that 4 months (no usage), but still made me pay money for what I didn't even use. Koodo I'm never going back to you guys again.

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Lorry

They did that to me!!!! 5 months I had to pay and they convienently have no record of the 2 times I spoke to 2 different ppl who I obviously explained I needed to cancel my phone how do I do this.. then 5 months later I realized it and they in so many words tell me too bad! You pay it and we have no record of you cancelling it!!! Except it showed I never used it . But they said too bad we can't help u.. unbelievable

Elizabeth

Terrible Customer Service

I used to be very happy with Koodo, but today I lost all trust in this company. I am constantly moving around the world with work, and the last time I moved out of Canada I canceled my Koodo plan and told them the reason why I was canceling was because I was leaving the country. They confirmed th... More

I used to be very happy with Koodo, but today I lost all trust in this company. I am constantly moving around the world with work, and the last time I moved out of Canada I canceled my Koodo plan and told them the reason why I was canceling was because I was leaving the country. They confirmed that my account was canceled and I even received an e-mail notification about this. When I moved back to Canada 2 years later I opened a new account with Koodo since I had been so happy with them in the past. Then, after a year of using their services again (4th year in total) I find out that the account I "closed" in 2014 was still open and had a balance. I only found this out because I did a credit score check, and you can imagine that this unpaid balance has affected my credit score. Even though I am a current customer, they still did not let me know that I had an old account with an unpaid balance!!! When I call them to figure out why I was never contacted about this balance (which was $28 so I would have paid it immediately) they have no answers for me other than I was sent notice in the mail. Well I don't understand why I was notified by mail when I told the person who closed my account that I was closing it because I was leaving the country. Somehow they are able to e-mail me about everything else that happens on my account, but when I have an unpaid balance on my account they send me mail instead, even with a note on the account that I no longer live in Canada. I asked why they send out mail instead of e-mail and they said because it is a more formal way of notifying someone. Absolutely terrible customer service, how can I continue to use a company that I can not trust!!

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Diana

An OFF button should mean that something is off!

I just switched to Koodo 8 months ago and thought things were going fine until I got charged for  data. I do not have a data plan. My data is turned off and I do not use data (or even know how to turn it on!). I called them to ask for the amount to be credited to my account and I was told that if... More

I just switched to Koodo 8 months ago and thought things were going fine until I got charged for  data. I do not have a data plan. My data is turned off and I do not use data (or even know how to turn it on!). I called them to ask for the amount to be credited to my account and I was told that if I use WiFi and it is not a good signal, the data will kick into gear despite it being turned off. Apparently the only way to stop this from happening is an extra $2 a month (of course  there is a charge involved). I'm sorry. but this is RIDICULOUS!!! An OFF button should mean something!!! I have had a cell phone since 1996 and this has never happened to me before now! ...smart phone or stupid phone? ...maybe just stupid customer service!!

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Barrie

You aren't IMPORTANT

I recently went over my minutes and Koodo was unwilling to give me a break on the overage.  I would not recommend them to anyone.  Like big business little people don't matter.

I recently went over my minutes and Koodo was unwilling to give me a break on the overage.  I would not recommend them to anyone.  Like big business little people don't matter.

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Rose

Koodo is a crappy company

I called about my phones yes 3 being cut off yes i owe 250 my mom has had a heart attack and talked to a guy about getting them back up and running he told me pay half the bill and we will get you up in running mind you the rest of the bill will be paid friday work on getting half the payment to... More

I called about my phones yes 3 being cut off yes i owe 250 my mom has had a heart attack and talked to a guy about getting them back up and running he told me pay half the bill and we will get you up in running mind you the rest of the bill will be paid friday work on getting half the payment to call back and ve told it wasn't in my file about paying half also was told to use a pay phone to call from bc to nova scotia i am so god dam angry with koodo once my shit is caught up with them i am done i will find somewhere else to give my service too wtg koodo on your lack of customer service 

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Nothelping

Absolute garbage service.

Greassy liers only trained to sell you stuff and not ever to help you. I fully support that guy thats sueing them right now.

Greassy liers only trained to sell you stuff and not ever to help you. I fully support that guy thats sueing them right now.

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Lorraine

Worse customer service I have ever seen. Takes hours to change a simple expiry date for a card that is already used for payment,

Danyal

Im disappointed in koodo

Bad customer services...
Bad customer services... Less
Valerie

Bad customer service and worst online self-serve ever

I was charged 10$ to change the email address and the name related to my Koodo account. It took at least 40 mins over the phone with an employee because I couldn't understand her clearly. A couple of days later, I couldn't log in with my new email address, and the account was still under my mothe... More

I was charged 10$ to change the email address and the name related to my Koodo account. It took at least 40 mins over the phone with an employee because I couldn't understand her clearly. A couple of days later, I couldn't log in with my new email address, and the account was still under my mother's name. Ever since, their website keeps crashing down every time I click on "My Profile" to review my account infos. Very, very frustrating for a long time customer. 

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Marlo

worst customer service

I got a new phone at koodo and I bought a case. the worker put on the case but forgot to give me the back of my phone. A while after, we realized what happened. We came back and the manager was there, he told us that they didn't have any backs for my phone. The manager said he'd get back to us at th... More
I got a new phone at koodo and I bought a case. the worker put on the case but forgot to give me the back of my phone. A while after, we realized what happened. We came back and the manager was there, he told us that they didn't have any backs for my phone. The manager said he'd get back to us at the end of the day and see if he could find any. He didn't call back at all, and left us to come back to koodo. We repeated the process again, only to be told they can't get the backs. They suggested WE contact Samsung or look on amazon for a replacement. Now we have to pay for their mistake. Thanks a lot koodo Less