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What You Need to Know


As a sub-brand of Telus, Koodo Mobile offers the coverage and speed of the Telus network with prices lower than those of many comparable Telus offerings. In operation since 2008, the carrier directly competes with Virgin, Fido, Wind and other discount carriers.

Koodo offers both prepaid and postpaid services. Postpaid plans currently range from $25 to $129 per month. Prepaid plans currently range from $15 to $50 per month. All plans include unlimited messaging.

If you need a phone, the Tab program provides phone financing. Want to bring your own? Koodo supports most unlocked 4G/HSPA phones.

What’s Good?

  • No-contract plans available
  • Bring your own device plans
  • No-interest phone financing
  • Unlimited messaging
  • Canada-wide calling on most plans

What’s Bad?

  • Long hold times for phone customer service
  • Charges for common customer service issues over the phone

Notable Features

Koodoo Tab: Interest-free device financing makes it easy to upgrade and stay up to date with mobile trends.

Koodo Shock-Free Data: New plans include the Shock-Free Data feature that sends notifications when you hit 50%, 90% and 100% of your data allowance. When you’ve used your allotment, data service is paused allowing you to choose to pay more for additional data or wait until the next month. No data fee surprises!

Awards and Recognitions

How's the Network Coverage and Speed?

Koodo claims that their coast-to-coast 4G network--the same network as Telus--covers 99% of Canada’s population.

You can check coverage and network types in your area at the Koodo support page.

Notable considerations include:

  • Local numbers are not available in the Northwest Territories, Yukon or Nunavut.
  • CDMA devices are not supported for prepaid service
  • CDMA devices are not supported in Manitoba
  • Usage in Manitoba is limited to half of your monthly allotment of voice minutes, data and SMS messages.

Telus' network ranked second for download speeds in both the 4G and 3G network categories in Tutela's 2018 "Mobile Experience Report", tests showed an average speed of 15.68Mbits/sec for 4G downloads and 5.30Mbits/sec for 3G downloads. Uploads speeds averaged 8.70Mbits/sec across both 4G and 3G networks.

In the 2015 study “Fastest Mobile Networks in Canada” by PC Magazine, the speeds of the Telus network (the network that Koodo uses) ranked third. Average national LTE download speed measured at 32.5Mbits/sec. Average national LTE upload speed measured at 12.9Mbits/sec.

Additional data from OpenSignal shows an average 4G LTE download speed for 18.1Mbits/sec and average 3G download speed of 3.2Mbits/sec. Upload speed was not tested.

Do They Charge Roaming Fees?

For the majority of Koodo plans--those labeled “Canada-wide”--you’ll never pay roaming charges inside Canada.

However, traveling to the US or abroad, you have the option of purchasing a travel add-on or using pay-as-you-go international rates.

If you’re traveling to the US, there are add-ons with:

  • Unlimited text
  • Unlimited text and minutes
  • Unlimited text and minutes with 150MB to 750MB of data

They are split into time-based tiers ranging from 3 days to 30 days and run between $10 and $75 depending on the features selected.

Pay as you go rates in the US include:

  • $1.50 per minute for voice
  • $5 per 20MB for data
  • $5 per 100 outgoing SMS messages

For international travel, add-on packages include:

  • $15 for up to 75 outgoing SMS messages
  • $40 for up to 50 outgoing SMS, up to 50 minutes and up to 50MB of data

Pay-as-you-go fees differ by country. Check the Koodo Mobile support page for a full list of countries and fees.

What About Long Distance Fees?

For most Koodo plans, calling anywhere in Canada is included in your monthly minute allotment.

For international calls, you’ll pay an additional 50 cents per minute. If you use all of your Anytime Minutes, calls will be billed at the normal per-minute rate plus the added 50 cents per minute.

Planning to place frequent international calls? Koodo has two options to help!

  1. International Long Distance Saver: For $3 per month, you can place calls to Austrailia, France, India, U.K., China, Hong Kong, Germany, U.S. and Mexico for 5 cents per minute. Calls to Pakistan cost 10 cents per minute. Calls to the Philippines cost 15 cents per minute.
  2. Country-Specific Calling Plans: Unlimited calling to the U.S., China, Hong Kong, France and the U.K. are available for $10 to $20 per month. A 1000-minute India calling plan is available for $20 per month as well. If you exceed your monthly allotment, a long distance fee of 2 cents per minute applies.

You can find more about specific calling rates and options on the Koodo support page.

Does Koodo Offer Wi-Fi Calling?

Yes. There are no additional fees for Wi-Fi calling and usage comes from your plan allotment of minutes.

For additional information about supported devices and using the feature, consult their Wi-Fi Calling Help page.

How About Voice over LTE (VoLTE)?

Yes. There are no additional fees for Wi-Fi calling and usage comes from your plan allotment of minutes.

For additional information about supported devices and using the feature, consult their VoLTE Help page.

Can I Tether My Mobile?

Koodo does not charge to enable tethering. Keep in mind, however, that any data used by tethered devices will go against your data allotment for the month. In many cases, tethering a laptop, gaming console or another non-mobile device will result in increased data usage.

Do They Offer Data Rollover?

Koodo’s postpaid services do not offer data rollover. However, if you purchase data add-ons for the prepaid service, they will not expire as long as you pay your monthly service charge. This allows you to rollover data from month to month until it is used.

What Add-ons or Bundles are Available?

Koodo offers a variety of add-ons to complement the caller ID and voicemail included with every plan. We’ve already covered a few of the add-ons in the long distance and roaming sections above.

Other add-ons include:

  • $2 per month for iPhone visual voicemail
  • $3 per month for call forwarding
  • $10 per month for unlimited incoming calls
  • $20 per month for unlimited anytime minutes

If you stop by a Koodo store or authorized dealer you can also add phone protection to your phones with costs ranging from $7 to $9 per month.

Prepaid plans also include a number of top-ups and add-ons for adding minutes to your monthly allotment.

  • Canada-wide minute add-ons range from $5 for 25 minutes to $25 for 500 minutes.
  • Data add-ons range from $10 for 100MB to $30 for 1GB.

As mentioned in the rollover section, any unused prepaid add-on minutes or data carry over from month to month as long you continue to pay your monthly fee.

Do They Offer Bring Your Own Device/Sim-Only Plans?

Yes! Most carrier-unlocked 4G/HSPA phones will work on the Koodo network. Koodo offers a phone checking tool on their support page to verify compatibility.

Plans start at $25 per month.

Do They Require a Credit Check?

Prepaid services through this carrier do not require credit checks. However, credit checks are required for all new post-paid customers.

Items needed include 1 of the following:

  • Canadian Driver's Licence
  • Canadian SIN Card or Letter
  • Canadian Credit Card

Plus 1 of the following:

  • Valid Canadian Driver’s License (Not applicable if used as one of the items above)
  • Valid Canadian or Foreign Passport
  • Work Visa
  • Department of Defense ID
  • Permanent Resident Card
  • Native Indian Status Card
  • CNIB Card
  • Valid, Government-Issued Provincial/Territorial Photo ID
  • Possession and Acquisition License (PAL)

NOTE: Credit checks from carriers that pull your credit bureau report may impact your credit score. If you're not sure the best options for your credit profile, we suggest contacting the carrier directly before attempting to obtain service.

For more information on credit check requirements, consult Koodo's prepaid and postpaid FAQs.

What About Activation and SIM Fees?

Koodo charges a $30 activation fees for all new lines of service. However, they note that they will skip the fee if you order online.

To bring your own phone or tablet, you'll also need a Koodo SIM.

Fortunately, SIMS are free through their website.

NOTE: Fees often differ between retail stores and websites. Be sure to check both before signing up or adding a line to your account to maximize savings.

Do They Charge an Early Termination Fee?

Since Koodo doesn’t do contracts, there’s not an early termination fee to worry about. If you purchased a device through the Tab program, any remaining balance on your Tab is billed immediately upon service cancellation.

Can I Port My Number To or From Koodo?

If you’re looking to keep your number when moving to or from Koodo, you’ll need to meet a few requirements.

  1. The number you wish to port must be active
  2. Koodo must offer service in the area the number is from
  3. Number portability must be available in the area the number is from

You can check number portability for your number on the Koodo support page.

If your number is eligible, you can perform most steps through the Koodo Self Serve portal or at your local Koodo store. Help is available over the phone as well. However, you’ll likely incur a $10 charge that is easily avoided using the other methods.

Will Koodo Unlock My Phone?

Yes! According to CRTC Wireless Code regulations effective December 2017, they must unlock your phone free of charge upon request.

You must meet the following criteria:

  • Your account must be active and in good standing
  • If you have a balance on your Tab program, you must have active service for at least 90 days before unlocking

To unlock your phone: Dial #611 from your Koodo phone or call 1-866-99-KOODO.


For additional questions about Koodo pricing, features, and coverage, be sure to check out our own Koodo Q&A Forum. It's filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: HSPA 800 / 1900 MHz, LTE 1700/2100 MHz (AWS), VoLTE
Data network: HSPA, LTE

Koodo Mobile Customer Service

Mailing Address:
60 St Clair Ave E, Suite 400 Toronto, ON M4T 1N5

Phone Number:
1 647-788-4337 (or *611 from your cell)

Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Review Koodo Mobile:

Help inform others by sharing your experience with Koodo Mobile

Rate It:

Critic Reviews


PC Magazine

The best plan in Canada

from PC Magazine

Koodo uses Canada's fastest wireless network, but it charges rates considerably less than mainline Telus does. For heavy data users, it's also a better deal than Telus' online-only brand, Public Mobile. Koodo is often in a promotion war with Bell's Virgin Mobile brand, which slings out various ti...More

Koodo uses Canada's fastest wireless network, but it charges rates considerably less than mainline Telus does. For heavy data users, it's also a better deal than Telus' online-only brand, Public Mobile. Koodo is often in a promotion war with Bell's Virgin Mobile brand, which slings out various time-limited bonus data deals that may be more affordable from time to time—just keep an eye on the fine print to see when that bonus data gets cut off.

Read full review

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User Reviews


Jack Matheson

what service

I was charged a roaming charge without using my phone, I've spent two days now trying to talk to customer service, I have had three of their attempts to call me back but when I push 1 as requested it keeps saying they don't understand or didn't receive any input, on the third call it was only quiet for a short time and went directly to they didn't receive any input, (there was no questions asked or opportunity to respond on my part), so here I sit and wait for yet another call back. I am so fed up with this company and their non existent service. 

I was charged a roaming charge without using my phone, I've spent two days now trying to talk to customer service, I have had three of their attempts to call me back but when I push 1 as requested it keeps saying they don't understand or didn't receive any input, on the third call it was only quiet for a short time and went directly to they didn't receive any input, (there was no questions asked or opportunity to respond on my part), so here I sit and wait for yet another call back. I am so fed up with this company and their non existent service. 

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Jack Matheson
Jack Matheson

Absolute worst company I have ever dealt with when it comes to customer service, Customer service is practically non-existent.

Thomas

International Roaming plan is terrible

International Roaming plan is terrible. if you have chance to go other country, it basically will charge you $12 per day except you turn your cell phone at flight mode (in flight mode, you cannot make any phone call or text message and cannot receive phone call or text message).

Be careful!

International Roaming plan is terrible. if you have chance to go other country, it basically will charge you $12 per day except you turn your cell phone at flight mode (in flight mode, you cannot make any phone call or text message and cannot receive phone call or text message).

Be careful!

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ahsan

Koodo : Worst cell phone carrier in Canada.

Ross

Koodo makes claims but can't back them up

Have been a Koodo customer for over 3 years. Just upgraded iPhone 5 to iPhone 6s and the problems started. Phone was not set up properly because Bluetooth connection to car would not download phone book. Staff at Guildford store in Surrey said they could not help. This was an Apple problem. Wrong!! The sales agent at Guildford did not do her job, was arrogant, and a smart ass. One sync button on bleutooth was not active but NO, Rosey, the sales agent said she could not help, it must be something wrong with my car. That is the same car that I connected my iPhone 5 to without any problems. This was Koodo's screw up due to an incompetent employee with a big Attitude. Is this how you keep your customers? 2 hours of my time wasted due to your smart as employee Rosey!!!

When my two year plan is done so is Koodo. I switched from Telus because at the time they could not offer Canada wide free calling, but Koodo could.

Thanks for the unpleasant experience of dealing with the dummies at the

Guildford store. The service level there is shit, and the knowledge of your employees is even further down in the toilet bowl than my reference to the zero service . Never go back again for anything because  I know I will be dealing with an idiot with an attitude! Thanks for nothing, your company is a Joke!!! 

More

Have been a Koodo customer for over 3 years. Just upgraded iPhone 5 to iPhone 6s and the problems started. Phone was not set up properly because Bluetooth connection to car would not download phone book. Staff at Guildford store in Surrey said they could not help. This was an Apple problem. Wrong!! The sales agent at Guildford did not do her job, was arrogant, and a smart ass. One sync button on bleutooth was not active but NO, Rosey, the sales agent said she could not help, it must be something wrong with my car. That is the same car that I connected my iPhone 5 to without any problems. This was Koodo's screw up due to an incompetent employee with a big Attitude. Is this how you keep your customers? 2 hours of my time wasted due to your smart as employee Rosey!!!

When my two year plan is done so is Koodo. I switched from Telus because at the time they could not offer Canada wide free calling, but Koodo could.

Thanks for the unpleasant experience of dealing with the dummies at the

Guildford store. The service level there is shit, and the knowledge of your employees is even further down in the toilet bowl than my reference to the zero service . Never go back again for anything because  I know I will be dealing with an idiot with an attitude! Thanks for nothing, your company is a Joke!!! 


 

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ross

Beyond disgusted with the attempt by Koodo to represent themselves as a company worth dealing with. The are Not!

Szonja

Worst customer service

Horrible loyalty customer service customer service lies

Nicki

Just...don't. Don't sign up.

If you were thinking of signing up for Koodo, don't walk, RUN AWAY. Tried signing up in August, never received a phone but they activated it anyway. Cancelled my account and order in October, was reassured all charges would be waived. Received a threatening letter with a bill in January...cancelled my account a second time and was told the balance would be credited. Received an e-mail confirming the cancellation and an e-mail confirming my account had been credited. Fast forward to April when I receive ANOTHER bill for my (twice) CANCELLED account. The agents on the phone (when you finally get through) seem very helpful so there must be something wrong with their system or their training of staff. People need to know what they are getting themselves into with this scam of a company. I will be warning away anyone who mentions that they are considering signing up....

More

If you were thinking of signing up for Koodo, don't walk, RUN AWAY. Tried signing up in August, never received a phone but they activated it anyway. Cancelled my account and order in October, was reassured all charges would be waived. Received a threatening letter with a bill in January...cancelled my account a second time and was told the balance would be credited. Received an e-mail confirming the cancellation and an e-mail confirming my account had been credited. Fast forward to April when I receive ANOTHER bill for my (twice) CANCELLED account. The agents on the phone (when you finally get through) seem very helpful so there must be something wrong with their system or their training of staff. People need to know what they are getting themselves into with this scam of a company. I will be warning away anyone who mentions that they are considering signing up.

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George

Not very good

Quite expensive for not a lot of service.

Lisa

ZERO Service

Over charges for Roaming to the tune of $100 - 250 per month on my bills.  NO recourse with phoning in for charges in error.  They let you stew on hold for up to an hour before escalating and then when you reach the top, you get an arrogant voice at the other end basically telling you they don't give a rats a** about your bill,...go ahead and cancel service.  NEVER coming back and NEVER would recommend.  Having much better service with VIRGIN.

Over charges for Roaming to the tune of $100 - 250 per month on my bills.  NO recourse with phoning in for charges in error.  They let you stew on hold for up to an hour before escalating and then when you reach the top, you get an arrogant voice at the other end basically telling you they don't give a rats a** about your bill,...go ahead and cancel service.  NEVER coming back and NEVER would recommend.  Having much better service with VIRGIN.

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Elena

Similar situation happened to me. Big overcharge due ti misleading information given by the agent. Most of the agents are  rude and unprofessional. Escalation process doesn't bring anywhere... they do not care ..."Yes ..agree...but we can't refund" I got the same arrogant voice and the same comments. I am wondering if there are any higher level where you could complain. I was told - no...This arrogant voice told me he was the top of the top. Cancelling the service that they obviously DO NOT CARE. People stay away...cheaper is not always good. They take your money different ways

Rochard

Worst than Bell for service

Good luck getting service rep that has a clue. Worst customer service ever. Spend a lot of time on hold. 

Serviice reps have no clue how their products work.

between apple and koodo apps are removed from your phone

Richard

Customer service lies

Well tried to have amber alerts removed. Turn out on call # 1 asked to have alerts option to enable and disable alerts on phone. Told “ we don’t control this”. After several days research found out yes they do control this option. The government alerts choice column and the sim pin columns removed thereby not allowing phone options as purchased. This is wrong. Taking away options from your phone. Why because ,   YOU ARE CANADIAN.

Well tried to have amber alerts removed. Turn out on call # 1 asked to have alerts option to enable and disable alerts on phone. Told “ we don’t control this”. After several days research found out yes they do control this option. The government alerts choice column and the sim pin columns removed thereby not allowing phone options as purchased. This is wrong. Taking away options from your phone. Why because ,   YOU ARE CANADIAN.

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Koodo Mobile Question?

Visit the Koodo Mobile Q&A Forum to get answers, ask a question or help others.