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What You Need to Know


As a sub-brand of Telus, Koodo Mobile offers the coverage and speed of the Telus network with prices lower than those of many comparable Telus offerings. In operation since 2008, the carrier directly competes with Virgin, Fido, Wind and other discount carriers.

Koodo offers both prepaid and postpaid services. Postpaid plans currently range from $25 to $129 per month. Prepaid plans currently range from $15 to $50 per month. All plans include unlimited messaging.

If you need a phone, the Tab program provides phone financing. Want to bring your own? Koodo supports most unlocked 4G/HSPA phones.

What’s Good?

  • No-contract plans available
  • Bring your own device plans
  • No-interest phone financing
  • Unlimited messaging
  • Canada-wide calling on most plans

What’s Bad?

  • Long hold times for phone customer service
  • Charges for common customer service issues over the phone

Show more

Notable Features

Koodoo Tab: Interest-free device financing makes it easy to upgrade and stay up to date with mobile trends.

Koodo Shock-Free Data: New plans include the Shock-Free Data feature that sends notifications when you hit 50%, 90% and 100% of your data allowance. When you’ve used your allotment, data service is paused allowing you to choose to pay more for additional data or wait until the next month. No data fee surprises!

Awards and Recognitions

How's the Network Coverage and Speed?

Koodo claims that their coast-to-coast 4G network--the same network as Telus--covers 99% of Canada’s population.

Data from OpenSignal breaks down Koodo network types as follows:

  • 42% HSPA+ (4G)
  • 39% LTE (4G)
  • 11% HSPA (3G)
  • 7% UMTS (3G)

You can check coverage and network types in your area at the Koodo support page.

Notable considerations include:

  • Local numbers are not available in the Northwest Territories, Yukon or Nunavut.
  • CDMA devices are not supported for prepaid service
  • CDMA devices are not supported in Manitoba
  • Usage in Manitoba is limited to half of your monthly allotment of voice minutes, data and SMS messages.

In the 2015 study “Fastest Mobile Networks in Canada” by PC Magazine, the speeds of the Telus network (the network that Koodo uses) ranked third. Average national LTE download speed measured at 32.5Mbits/sec. Average national LTE upload speed measured at 12.9Mbits/sec.

Additional data from OpenSignal shows an average 4G LTE download speed for 18.1Mbits/sec and average 3G download speed of 3.2Mbits/sec. Upload speed was not tested.

Do They Charge Roaming Fees?

For the majority of Koodo plans--those labelled “Canada-wide”--you’ll never pay roaming charges inside Canada.

However, travelling to the US or abroad, you have the option of purchasing a travel add-on or using pay-as-you-go international rates.

If you’re travelling to the US, there are add-ons with:

  • Unlimited text
  • Unlimited text and minutes
  • Unlimited text and minutes with 150MB to 750MB of data

They are split into time based tiers ranging from 3 days to 30 days and run between $10 and $75 depending on the features selected.

Pay as you go rates in the US include:

  • $1.50 per minute for voice
  • $5 per 20MB for data
  • $5 per 100 outgoing SMS messages

For international travel, add-on packages include:

  • $15 for up to 75 outgoing SMS messages
  • $40 for up to 50 outgoing SMS, up to 50 minutes and up to 50MB of data

Pay-as-you-go fees differ by country. Check the Koodo Mobile support page for a full list of countries and fees.

What About Long Distance Fees?

For most Koodo plans, calling anywhere in Canada is included with your monthly minute allotment.

For international calls, you’ll pay an additional 50 cents per minute. If you use all of your Anytime Minutes, calls will be billed at the normal per-minute rate plus the added 50 cents per minute.

Planning to place frequent international calls? Koodo has two options to help!

  1. International Long Distance Saver: For $3 per month, you can place calls to Austrailia, France, India, U.K., China, Hong Kong, Germany, U.S. and Mexico for 5 cents per minute. Calls to Pakistan cost 10 cents per minute. Calls to the Philippines cost 15 cents per minute.
  2. Country-Specific Calling Plans: Unlimited calling to the U.S., China, Hong Kong, France and the U.K. are available for $10 to $20 per month. A 1000-minute India calling plan is available for $20 per month as well. If you exceed your monthly allotment, a long distance fee of 2 cents per minute applies.

You can find more about specific calling rates and options on the Koodo support page.

Can I Tether My Mobile?

Koodo does not charge to enable tethering. Keep in mind, however, that any data used by tethered devices will go against your data allotment for the month. In many cases, tethering a laptop, gaming console or other non-mobile device will result in increased data usage.

Do They Offer Data Rollover?

Koodo’s postpaid services do not offer data rollover. However, if you purchase data add-ons for the prepaid service, they will not expire as long as you pay your monthly service charge. This allows you to rollover data from month to month until it is used.

What Add-ons or Bundles are Available?

Koodo offers a variety of add-ons to compliment the caller ID and voicemail included with every plan. We’ve already covered a few of the add-ons in the long distance and roaming sections above.

Other add-ons include:

  • $2 per month for iPhone visual voicemail
  • $3 per month for call forwarding
  • $10 per month for unlimited incoming calls
  • $20 per month for unlimited anytime minutes

If you stop by a Koodo store or authorized dealer you can also add phone protection to your phones with costs ranging from $7 to $9 per month.

Prepaid plans also include a number of top-ups and add-ons for for adding minutes to your monthly allotment.

  • Canada-wide minute add-ons range from $5 for 25 minutes to $25 for 500 minutes.
  • Data add-ons range from $10 for 100MB to $30 for 1GB.

As mentioned in the rollover section, any unused prepaid add-on minutes or data carry over from month to month as long you continue to pay your monthly fee.

Do They Offer Bring Your Own Device/Sim-Only Plans?

Yes! Most carrier-unlocked 4G/HSPA phones will work on the Koodo network. Koodo offers a phone checking tool on their support page to verify compatibility.

Plans start at $25 per month.

Do They Require a Credit Check?

Prepaid services through this carrier do not require credit checks. However, credit checks are required for all new post-paid customers.

Items needed include 1 of the following:

  • Canadian Driver's Licence
  • Canadian SIN Card or Letter
  • Canadian Credit Card

Plus 1 of the following:

  • Valid Canadian Driver’s License (Not applicable if used as one of the items above)
  • Valid Canadian or Foreign Passport
  • Work Visa
  • Department of Defense ID
  • Permanent Resident Card
  • Native Indian Status Card
  • CNIB Card
  • Valid, Goverment-Issued Provincial/Territorial Photo ID
  • Possession and Acquisition License (PAL)

NOTE: Credit checks from carriers that pull your credit bureau report may impact your credit score. If you're not sure the best options for your credit profile, we suggest contacting the carrier directly before attempting to obtain service.

For more information on credit check requirements, consult Koodo's prepaid and postpaid FAQs.

Doe They Charge an Early Termination Fee?

Since Koodo doesn’t do contracts, there’s not an early termination fee to worry about. If you purchased a device through the Tab program, any remaining balance on your Tab is billed immediately upon service cancellation.

Can I Port My Number To or From Koodo?

If you’re looking to keep your number when moving to or from Koodo, you’ll need to meet a few requirements.

  1. The number you wish to port must be active
  2. Koodo must offer service in the area the number is from
  3. Number portability must be available in the area the number is from

You can check number portability for your number on the Koodo support page.

If your number is eligible, you can perform most steps through the Koodo Self Serve portal or at your local Koodo store. Help is available over the phone as well. However, you’ll likely incur a $10 charge that is easily avoided using the other methods.

Will Koodo Unlock My Phone?

For postpaid phones, Koodo will unlock your phone if you meet the following criteria:

  • Your account must be active and in good standing
  • If you have a balance on your Tab program, you must have active service for at least 90 days before unlocking

Prepaid phones have no additional requirements.

To unlock your phone:

  • Dial #611 from your Koodo phone or call 1-866-99-KOODO

Unlocking your phone costs $35. For prepaid phones, you must have a credit card or top-up card to cover the charges at the time of unlocking.


For additional questions about Koodo pricing, features and coverage, be sure to check out our own Koodo Q&A Forum. It's filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: HSPA 800 / 1900 MHz, LTE 1700/2100 MHz (AWS)
Data network: HSPA, LTE

Koodo Mobile Customer Service

Mailing Address:
60 St Clair Ave E, Suite 400 Toronto, ON M4T 1N5

Telephone:
866-995-6636 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Koodo Mobile Question?

Visit the Koodo Mobile Q&A Forum to get answers, ask a question or help others.


I rate Koodo Mobile:

Help inform others by sharing your experience with Koodo Mobile

Reviews (4.6/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Sam

Terrible!!!!!!

Absolutely appalling customer service. The representatives don't take the time to understand what the issue might be and are extremely unhelpful. Use another provider! 

Absolutely appalling customer service. The representatives don't take the time to understand what the issue might be and are extremely unhelpful. Use another provider! 

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Julie

Bad customer management

Cancelled my service with these guys, because I was able to get cheaper service through Telus. They told me the account had been cleared up. It wasn't, they didn't contact me even though they had my email, address, and phone number. Sent me to collections with no contact before doing so. I didn't... More

<p>Cancelled my service with these guys, because I was able to get cheaper service through Telus. They told me the account had been cleared up. It wasn't, they didn't contact me even though they had my email, address, and phone number. Sent me to collections with no contact before doing so. I didn't even know that I had owed them money. They told me they won't contact clients after they leave the network, and that it was all my fault. <br></p>

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David

Service Declining fast

This company was great 5 years ago but it has been cutting service. My bills are going up.  There is no published customer service number. I had to tell a robot that I was dropping service to talk to someone about over charges on my bill.


<p>This company was great 5 years ago but it has been cutting service. My bills are going up.  There is no published customer service number. I had to tell a robot that I was dropping service to talk to someone about over charges on my bill.<br></p><p><br></p>

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saad

worst costumer service ever

very rude to clients they make call always inconvenient...i will never recommend this company to anyone,

<p>very rude to clients they make call always inconvenient...i will never recommend this company to anyone,</p>

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Marnelli

Koodo sucks!

Called to request to unlock my phone

<p>Called to request to unlock my phone</p>

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Madashe11

I would give them zero if it was an option

I phoned on a Monday evening at 7:52 pm and was told that the department I needed to talk to, couldn't do what I wanted online, had gone home. Yet the website says that they are open until 9 pm. No big deal as I was told that they would call me back at a time I would like. I asked for a call back at... More

I phoned on a Monday evening at 7:52 pm and was told that the department I needed to talk to, couldn't do what I wanted online, had gone home. Yet the website says that they are open until 9 pm. No big deal as I was told that they would call me back at a time I would like. I asked for a call back at 8 am. I waited and waited and no call. So I tried calling in and the lovely message said that it would take upto an hour. Well 2 hours and 20 minutes on hold and still no one has answered. If you need any type of customer service, which is why I pay for a service. Then for the love of God go somewhere else.

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Annoyed

Terrible Provider

Worst experience I have ever had! Does not value customers, even loyal and long time customers! Features I paid for did not work, but was still charged unreasonably! Wants to just make money, but no effort on customer service! Not a provider, just a collector! You fail! 

<p>Worst experience I have ever had! Does not value customers, even loyal and long time customers! Features I paid for did not work, but was still charged unreasonably! Wants to just make money, but no effort on customer service! Not a provider, just a collector! You fail! <br></p>

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Christine

Well now I know not to get service with these people thank you

KLM

Koodoo Sucks !

Absolutely the worst company to deal with since Starchoice days...  Bills are often wrong. Customer service sucks... IE- I changed my address with them twice and my bills still go to my old address.  They charge you for everything you do... online or over the phone through customer service.  I re... More

<p>Absolutely the worst company to deal with since Starchoice days...  Bills are often wrong. Customer service sucks... IE- I changed my address with them twice and my bills still go to my old address.  They charge you for everything you do... online or over the phone through customer service.  I repeatedly had to phone them to correct my bill which was wrong. Never lower mind you... always higher than it should have been. I wonder how many other customers that don't watch their bills are getting burned by Koodoo ? <br></p><p><br></p>

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annon

Unusable roaming add-on

Purchased the add-on. It does not work. Any/all phone contacts for Koodo have a recorded announcement saying they are closed - this is at 9:00 a.m. EST. Therefore there is NO phone at Koodo. All they do is charge money. They do not deliver a product. There is no way to contact them ad sort it out.

Purchased the add-on. It does not work. Any/all phone contacts for Koodo have a recorded announcement saying they are closed - this is at 9:00 a.m. EST. Therefore there is NO phone at Koodo. All they do is charge money. They do not deliver a product. There is no way to contact them ad sort it out.

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KH

At this point I hate Koodo.

I set up a plan on a phone. I found out later the phone was declared as lost or stolen even though the manufacturer denied it. Because of that Koodo suspended my account. It was a week long fiasco figuring this shit out. Just today I phone them about my bill (that I received, they're trying to ge... More

<p>I set up a plan on a phone. I found out later the phone was declared as lost or stolen even though the manufacturer denied it. Because of that Koodo suspended my account. It was a week long fiasco figuring this shit out. Just today I phone them about my bill (that I received, they're trying to get me to pay for the month of service that I DIDN'T HAVE SERVICE for because they kept screwing up the advice on which documents to send and never contacted me like they SAID they would to let me know what the hell was going on). </p><p>The pin number on my account wasn't the pin I use for everything. Security question for driver's license number was WRONG even though it was one of the documents I had to send to them to get the account unlocked IN THE FIRST PLACE. Solution? Go to the koodo store with ID - even though I was unable to do that when I needed to send them ID in the first place! </p><p>There is a serious lack of common sense and customer service in this company and the ONLY reason I am still with them is because they were holding the number I've had for years hostage during the 'suspended account' incident. I'm seriously considering switching at this point. What a waste of my time and money.    </p>

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