Popular Plans


Koodo Mobile $15 Prepaid
Koodo Mobile
Koodo Mobile $15 Prepaid
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Minutes
Unlimited
Text
-
Data
$15.00
per month
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Koodo Mobile $25 Prepaid
Koodo Mobile
Koodo Mobile $25 Prepaid
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Minutes
Unlimited
Text
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Data
$25.00
per month
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Koodo Mobile
Koodo Mobile $30 Voice & Text
500
Minutes
Unlimited
Text
-
Data
$30.00
per month
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Koodo Mobile
Koodo Mobile $35 Unlimited Voice, Text & 1GB Data
Unlimited
Minutes
Unlimited
Text
1GB
Data
$35.00
per month
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Koodo Mobile $35 Prepaid
Koodo Mobile
Koodo Mobile $35 Prepaid
-
Minutes
Unlimited
Text
-
Data
$35.00
per month
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What You Need to Know


As a sub-brand of Telus, Koodo Mobile offers the coverage and speed of the Telus network with prices lower than those of many comparable Telus offerings. In operation since 2008, the carrier directly competes with Virgin, Fido, Wind and other discount carriers.

Koodo offers both prepaid and postpaid services. Postpaid plans currently range from $25 to $129 per month. Prepaid plans currently range from $15 to $50 per month. All plans include unlimited messaging.

If you need a phone, the Tab program provides phone financing. Want to bring your own? Koodo supports most unlocked 4G/HSPA phones.

What’s Good?

  • No-contract plans available
  • Bring your own device plans
  • No-interest phone financing
  • Unlimited messaging
  • Canada-wide calling on most plans

What’s Bad?

  • Long hold times for phone customer service
  • Charges for common customer service issues over the phone

Show more

Notable Features

Koodoo Tab: Interest-free device financing makes it easy to upgrade and stay up to date with mobile trends.

Koodo Shock-Free Data: New plans include the Shock-Free Data feature that sends notifications when you hit 50%, 90% and 100% of your data allowance. When you’ve used your allotment, data service is paused allowing you to choose to pay more for additional data or wait until the next month. No data fee surprises!

Awards and Recognitions

How's the Network Coverage and Speed?

Koodo claims that their coast-to-coast 4G network--the same network as Telus--covers 99% of Canada’s population.

Data from OpenSignal breaks down Koodo network types as follows:

  • 42% HSPA+ (4G)
  • 39% LTE (4G)
  • 11% HSPA (3G)
  • 7% UMTS (3G)

You can check coverage and network types in your area at the Koodo support page.

Notable considerations include:

  • Local numbers are not available in the Northwest Territories, Yukon or Nunavut.
  • CDMA devices are not supported for prepaid service
  • CDMA devices are not supported in Manitoba
  • Usage in Manitoba is limited to half of your monthly allotment of voice minutes, data and SMS messages.

In the 2015 study “Fastest Mobile Networks in Canada” by PC Magazine, the speeds of the Telus network (the network that Koodo uses) ranked third. Average national LTE download speed measured at 32.5Mbits/sec. Average national LTE upload speed measured at 12.9Mbits/sec.

Additional data from OpenSignal shows an average 4G LTE download speed for 18.1Mbits/sec and average 3G download speed of 3.2Mbits/sec. Upload speed was not tested.

Do They Charge Roaming Fees?

For the majority of Koodo plans--those labeled “Canada-wide”--you’ll never pay roaming charges inside Canada.

However, traveling to the US or abroad, you have the option of purchasing a travel add-on or using pay-as-you-go international rates.

If you’re traveling to the US, there are add-ons with:

  • Unlimited text
  • Unlimited text and minutes
  • Unlimited text and minutes with 150MB to 750MB of data

They are split into time-based tiers ranging from 3 days to 30 days and run between $10 and $75 depending on the features selected.

Pay as you go rates in the US include:

  • $1.50 per minute for voice
  • $5 per 20MB for data
  • $5 per 100 outgoing SMS messages

For international travel, add-on packages include:

  • $15 for up to 75 outgoing SMS messages
  • $40 for up to 50 outgoing SMS, up to 50 minutes and up to 50MB of data

Pay-as-you-go fees differ by country. Check the Koodo Mobile support page for a full list of countries and fees.

What About Long Distance Fees?

For most Koodo plans, calling anywhere in Canada is included in your monthly minute allotment.

For international calls, you’ll pay an additional 50 cents per minute. If you use all of your Anytime Minutes, calls will be billed at the normal per-minute rate plus the added 50 cents per minute.

Planning to place frequent international calls? Koodo has two options to help!

  1. International Long Distance Saver: For $3 per month, you can place calls to Austrailia, France, India, U.K., China, Hong Kong, Germany, U.S. and Mexico for 5 cents per minute. Calls to Pakistan cost 10 cents per minute. Calls to the Philippines cost 15 cents per minute.
  2. Country-Specific Calling Plans: Unlimited calling to the U.S., China, Hong Kong, France and the U.K. are available for $10 to $20 per month. A 1000-minute India calling plan is available for $20 per month as well. If you exceed your monthly allotment, a long distance fee of 2 cents per minute applies.

You can find more about specific calling rates and options on the Koodo support page.

Does Koodo Offer Wi-Fi Calling?

No. Koodo does not support native Wi-Fi calling or offer a Wi-Fi calling app. However, in their community forums, an official rep notes that Wi-Fi calling is on their roadmap.

How About Voice over LTE (VoLTE)?

No. However, in their community forums, an official rep notes that Wi-Fi calling is on their roadmap. 

Can I Tether My Mobile?

Koodo does not charge to enable tethering. Keep in mind, however, that any data used by tethered devices will go against your data allotment for the month. In many cases, tethering a laptop, gaming console or another non-mobile device will result in increased data usage.

Do They Offer Data Rollover?

Koodo’s postpaid services do not offer data rollover. However, if you purchase data add-ons for the prepaid service, they will not expire as long as you pay your monthly service charge. This allows you to rollover data from month to month until it is used.

What Add-ons or Bundles are Available?

Koodo offers a variety of add-ons to complement the caller ID and voicemail included with every plan. We’ve already covered a few of the add-ons in the long distance and roaming sections above.

Other add-ons include:

  • $2 per month for iPhone visual voicemail
  • $3 per month for call forwarding
  • $10 per month for unlimited incoming calls
  • $20 per month for unlimited anytime minutes

If you stop by a Koodo store or authorized dealer you can also add phone protection to your phones with costs ranging from $7 to $9 per month.

Prepaid plans also include a number of top-ups and add-ons for adding minutes to your monthly allotment.

  • Canada-wide minute add-ons range from $5 for 25 minutes to $25 for 500 minutes.
  • Data add-ons range from $10 for 100MB to $30 for 1GB.

As mentioned in the rollover section, any unused prepaid add-on minutes or data carry over from month to month as long you continue to pay your monthly fee.

Do They Offer Bring Your Own Device/Sim-Only Plans?

Yes! Most carrier-unlocked 4G/HSPA phones will work on the Koodo network. Koodo offers a phone checking tool on their support page to verify compatibility.

Plans start at $25 per month.

Do They Require a Credit Check?

Prepaid services through this carrier do not require credit checks. However, credit checks are required for all new post-paid customers.

Items needed include 1 of the following:

  • Canadian Driver's Licence
  • Canadian SIN Card or Letter
  • Canadian Credit Card

Plus 1 of the following:

  • Valid Canadian Driver’s License (Not applicable if used as one of the items above)
  • Valid Canadian or Foreign Passport
  • Work Visa
  • Department of Defense ID
  • Permanent Resident Card
  • Native Indian Status Card
  • CNIB Card
  • Valid, Government-Issued Provincial/Territorial Photo ID
  • Possession and Acquisition License (PAL)

NOTE: Credit checks from carriers that pull your credit bureau report may impact your credit score. If you're not sure the best options for your credit profile, we suggest contacting the carrier directly before attempting to obtain service.

For more information on credit check requirements, consult Koodo's prepaid and postpaid FAQs.

What About Activation and SIM Fees?

Koodo does not charge activation fees.

However, if you bring your own phone or tablet, you'll need a Koodo SIM.

Pay Monthly SIM kits are $10 and available both online and in retail stores.

Prepaid SIM kits cost $20 and are only available at retail stores.

NOTE: Fees often differ between retail stores and websites. Be sure to check both before signing up or adding a line to your account to maximize savings.

Do They Charge an Early Termination Fee?

Since Koodo doesn’t do contracts, there’s not an early termination fee to worry about. If you purchased a device through the Tab program, any remaining balance on your Tab is billed immediately upon service cancellation.

Can I Port My Number To or From Koodo?

If you’re looking to keep your number when moving to or from Koodo, you’ll need to meet a few requirements.

  1. The number you wish to port must be active
  2. Koodo must offer service in the area the number is from
  3. Number portability must be available in the area the number is from

You can check number portability for your number on the Koodo support page.

If your number is eligible, you can perform most steps through the Koodo Self Serve portal or at your local Koodo store. Help is available over the phone as well. However, you’ll likely incur a $10 charge that is easily avoided using the other methods.

Will Koodo Unlock My Phone?

Yes! According to CRTC Wireless Code regulations effective December 2017, they must unlock your phone free of charge upon request.

You must meet the following criteria:

  • Your account must be active and in good standing
  • If you have a balance on your Tab program, you must have active service for at least 90 days before unlocking

To unlock your phone: Dial #611 from your Koodo phone or call 1-866-99-KOODO.


For additional questions about Koodo pricing, features, and coverage, be sure to check out our own Koodo Q&A Forum. It's filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: HSPA 800 / 1900 MHz, LTE 1700/2100 MHz (AWS)
Data network: HSPA, LTE

Koodo Mobile Customer Service

Mailing Address:
60 St Clair Ave E, Suite 400 Toronto, ON M4T 1N5

Phone Number:
866-995-6636 (or *611 from your cell)

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Review Koodo Mobile:

Help inform others by sharing your experience with Koodo Mobile

Reviews (4.6/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Dave

I LOVE KOODO

Sigh. Here I have finally cracked to the point I am so happy with a service that I deliberately went out to write an over the top review about how great they are.


If you have complaints about your phone company now is definitely the time to switch with their 10 gig unlimited for 60$/month in Alberta BC and I think Ontario....

More

Sigh. Here I have finally cracked to the point I am so happy with a service that I deliberately went out to write an over the top review about how great they are.


If you have complaints about your phone company now is definitely the time to switch with their 10 gig unlimited for 60$/month in Alberta BC and I think Ontario.


I've been with them for 5 years. First, I've enjoyed really decent prices for my phone plans, and when I once had the opportunity to double my data by switching to bell, I stayed out of loyalty. KOODO was able to give me a small incentive to stay.


Well thank Karma l now have an incredible value, as well as the continuing loyalty record which is an asset. Thank you KOODO and thank you Gabriella who made my last call to customer service a pleasure even though I waited for 30 minutes to speak with you.


A real review by a real person. Oh, and I work up north and get great reception/ coverage all the time.

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87zFinest

I love my Koodo (koodo's to koodos)

I have been Koodo for about 8 months. I have not had one problem with them at all. They are helpful and considerate. If I have a problem they can fix it asap! my monthly bills for two cells haven't changed I know what exactly to expect every months. They always mention awesome promotions.
Unhappytraveller

International travellers beware

Each year I travel to the US for extended periods of time. Previous years Koodo offered an internation plan for about 35 dollars a month and I could use the phone all I wanted for text and talk. Now, they want 7 dollars per day when you use the phone. What a money grab! My days with Koodo are limited!...More
Each year I travel to the US for extended periods of time. Previous years Koodo offered an internation plan for about 35 dollars a month and I could use the phone all I wanted for text and talk. Now, they want 7 dollars per day when you use the phone. What a money grab! My days with Koodo are limited! There has to be a better plan with other companies.  Less
Socrates

Call center agent rude

Call center agent is very rude don’t know how to listen to customers i called today oct 31 2017 at 6:30pm at this number was not helpful at all, not properly trained probably they are just home based representative that is why they don’t care about their customers, very terrible experience!!!! Poor poor poor,,,,
Call center agent is very rude don’t know how to listen to customers i called today oct 31 2017 at 6:30pm at this number was not helpful at all, not properly trained probably they are just home based representative that is why they don’t care about their customers, very terrible experience!!!! Poor poor poor,,,, Less
Alexandra

Brittany @ West Edmonton Mall, Edmonton Alberta

Never In my life have I received better customer service from a phone company than from Brittany in West Edmonton mall. First, earlier in the day she helped my boyfriend Mason out with his broken phone, found a way to help split up paying off his old phone, got him a NEW phone on a NEW plan that he is soo much happier with. When i found out what she did for him, I went back. For months I had been dealing with a wild goose chase from other koodo employees of phoning, being told to go to the store, then once I drive to the store, being told to call. This had happened many times until Brittany! She helped me right then and there, no questions asked. She helped me get a credit towards my old phone so that it was much cheaper to get a new one, helped me pick a new phone that suits my needs better than my old one, and updated my plan to the same as my boyfriends. I have to rave about her, she was not pushy, she just took into consideration  everyone's scenarios - financial situations, she knew what phones to suggest for work vs. Which were better for play. Brittany helped me with Samsung apps as well. I could go on!

Never In my life have I received better customer service from a phone company than from Brittany in West Edmonton mall. First, earlier in the day she helped my boyfriend Mason out with his broken phone, found a way to help split up paying off his old phone, got him a NEW phone on a NEW plan that he is soo much happier with. When i found out what she did for him, I went back. For months I had been dealing with a wild goose chase from other koodo employees of phoning, being told to go to the store, then once I drive to the store, being told to call. This had happened many times until Brittany! She helped me right then and there, no questions asked. She helped me get a credit towards my old phone so that it was much cheaper to get a new one, helped me pick a new phone that suits my needs better than my old one, and updated my plan to the same as my boyfriends. I have to rave about her, she was not pushy, she just took into consideration  everyone's scenarios - financial situations, she knew what phones to suggest for work vs. Which were better for play. Brittany helped me with Samsung apps as well. I could go on!

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Dan

Not helpful, poor plans

Switching due to terrible US roaming options

hide your kids, hide your wife.

Nuthin gets past these guys except it's painfully obvious every time my phone is being spied on. I brought it up to one of the koodo employees once And he was too stupid to cover his tracks And take a hint. I'm Aware there is likely more than one individual spying on me As well As the rest of the population . Doesn't make it right  or ok. KArmA loves those who turn there noses up At it. I see mAny lawsuits in their future. Although many have Already signed off on A significant Amount of privacy not everything has been left vulnerable to violAtion. This is a human rights lawsuit waiting to happen. 

Nuthin gets past these guys except it's painfully obvious every time my phone is being spied on. I brought it up to one of the koodo employees once And he was too stupid to cover his tracks And take a hint. I'm Aware there is likely more than one individual spying on me As well As the rest of the population . Doesn't make it right  or ok. KArmA loves those who turn there noses up At it. I see mAny lawsuits in their future. Although many have Already signed off on A significant Amount of privacy not everything has been left vulnerable to violAtion. This is a human rights lawsuit waiting to happen. 

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koodo,Shaw And telus hire hackers who Are mentally unstable

They try to manipulate your phone features to keep you from information yourself And others. Companies like koodo,Facebook, Google, Shaw Are All notorious for hacking And spying

I hate the guy who works at koodo kiosk in Scarborough Town Centre. He is a great lier. He scum people just to get his quota and I'm one of his victim. Giving false information and at the end I have to pay something that I wasn't told to. I asked him so many times to make it sure that if I'm going to pay extra? And he said " No ma'am, you are lucky person! I hate you scumbug! Don't use your cross tatto and telling people you're a Christian, cause you are not! 

I hate the guy who works at koodo kiosk in Scarborough Town Centre. He is a great lier. He scum people just to get his quota and I'm one of his victim. Giving false information and at the end I have to pay something that I wasn't told to. I asked him so many times to make it sure that if I'm going to pay extra? And he said " No ma'am, you are lucky person! I hate you scumbug! Don't use your cross tatto and telling people you're a Christian, cause you are not! 

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By the way, that guy named MIKE!

Marion

Terrible customer service

Cannot talk to any person about my service my bill etc

Peter

Me too. Terrible PR to their customers. If I don't get satisfactory answers, I'll take my phone elsewhere. 



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