I bought a new cell phone on 10/21/15 I went on line to get my phone activate & it's still not working
What you'll need:
To activate, you'll need the phone's serial number. To find it, open the back plate and remove the battery. Look for a number that starts with DEC, MEID-HEX, or ESN and write it down so you can refer to it when you activate.
Activate by Phone:
Call 1-877-284-6361 to get a PC Mobile phone number and temporary voicemail password. Activation is immediate so you can start talking and texting right away.
After completing the activation form, you’ll get a confirmation email that includes your PC mobile phone number and temporary voicemail password, and within 24 hours you’ll be good to go. source