What You Need To Know

PC Mobile has offered mobile service across Canada for more than a decade. They use both the Telus and Bell Mobility networks to deliver 3G and 4G mobile service. Their Data Flex plan offers an attractive alternative to typical data plan fees by creating tiers to ensure you’re not paying for data you don’t use. Most purchases through PC Mobile are also good for PC Points!

They offer both monthly billing and prepaid service for added flexibility. Prepaid bundles cost between $15 and $50 per month before add-ons and fees. They only offer a single monthly plan--the Flex Plan--for $44 before data charges, add-ons and fees.

PC Mobile’s phone selection is small. However, it features brand names you’ll recognize and a good balance of affordability and features. If you opt for their monthly plan, you can take advantage of device subsidies with a two-year term agreement. Prefer to use your own phone? Their network supports many unlocked 3G and 4G phone models.

What’s Good?

  • Tiered data plan means no paying for unused data
  • Prepaid and monthly service available
  • Many talk plans are Canada-wide
  • All plans include unlimited Canada-wide and international texting
  • No contract or credit check on prepaid plans
  • Flat-rate travel passes on monthly plans

What’s Bad?

  • No international roaming on prepaid
  • Low-end prepaid plans bill per minute for calls
  • Low data caps on prepaid plans
  • Tethering not supported on some devices
  • Prepaid and Monthly plans use different networks

Show more

Notable Features

  • Flat-Rate Travel Passes: Enjoy your trip without worrying about your bill with flat-rate travel passes to destinations around the world.
  • Canada-wide Calling: If you call friends and family outside your local area often, choosing a plan with Canada-wide calling can save you money.
  • PC Points: Earn PC Points for every dollar you spend on the PC Mobile store.

Awards and Recognitions

How’s the Network Coverage and Speed?

The experience you get on PC Mobile will differ between prepaid and monthly service. Prepaid subscribers use the Bell Mobility network while monthly subscribers use the Telus network.

You can check coverage and network types in your area using their Monthly Coverage Map and Prepaid Coverage Map.

The 2016 PC Magazine study “Fastest Mobile Networks in Canada,” showed download speeds for the Bell Mobility (PC Mobile Prepaid) network averaging 60Mb/sec and upload speeds averaging 19Mb/sec. Download speeds on the Telus (PC Mobile Monthly) network averaged 53Mb/sec with uploads clocking in at 15Mb/sec.

Ookla’s “Speed Test Market Report Canada” reports slightly slower speeds. Their 2016 tests showed download speeds of 30MB/sec and upload speeds of 10Mb/s on the Bell Mobility (PC Mobile Prepaid) network. Speeds for downloads and uploads on the Telus (PC Mobile Monthly) network came in at 27MB/sec and 10Mb/sec respectively.

Do They Charge Roaming Fees?

Within Canada, you shouldn’t need to worry about roaming fees on either prepaid or monthly service.

Outside of Canada, monthly subscribers can use a flat-rate travel pass to help manage the added costs.

Options include:

  • $20 30-Day US Travel Pass: 100 minutes, texts and megabytes of data
  • $35 30-Day US Travel Pass: 400 minutes, texts and megabytes of data
  • $70 30-Day US Travel Pass: Unlimited talk and text with 1GB of data
  • $50 30-Day Zone 1 Travel Pass: 75 minutes, texts and megabytes of data
  • $100 30-Day Zone 2 Travel Pass: 75 minutes, texts and megabytes of data

For additional information, including pay-as-you-go rates and rates by destination, consult their Monthly Travelling page.

Roaming is not supported on prepaid accounts.

What About Long Distance Fees?

Long distance fees will between plans.

The monthly Flex Plan includes calls within Canada at no additional cost. International calling rates range between $0.10 and $1 per minute.

For a full list of rates per country, check their Monthly Long Distance page.

For prepaid bundles, rates vary between plans. However, many plans include nationwide calling at no additional charge. You can also add nationwide calling to any prepaid plan that doesn’t already include it for $10.

If you call friends and family in the U.S. or Mexico often, you can add unlimited U.S. calling for $20 per month or Unlimited North American calling for $30 per month.

Although PC Mobile offers pay-as-you-go international calling, they recommend using a Prepaid Mobile Long Distance Card for better rates.

You can find the standard international rates for specific countries here.

Can I Tether My Phone?

Tethering is allowed for any GSM device supporting the feature.

NOTE: Laptops, game consoles and tablets might use more data than your phone. If you choose to tether, monitor your usage closely to avoid surprises on your bill.

Do They Offer Data Rollover?

No any data from monthly bundles expires at the end of the month.

Do They Offer Add-ons or Bundles?

The travel passes listed above are the only add-ons available to monthly subscribers.

Prepaid subscribers can use the long-distance add-ons listed above as well as add data to their plan. Data add-ons cost between $2 and $30.

For a full list of prepaid add-on options, check their Prepaid Plan Features page.

Can I Bring My Own Device?

Yes! To ensure device compatibility, PC Mobile recommends visiting one of their The Mobile Shop locations.

Do They Require A Contract?

Contract requirements will depend on your plan.

  • Monthly plans with a device subsidy will require a two-year contract and credit check.
  • Monthly plans without a device subsidy won’t require a contract but still require a credit check.
  • Prepaid plans do not require a contract or credit check.

What About Early Termination Fees?

Monthly plan subscribers are subject to an early termination fee.

PC Mobile’s Terms of Service state:

“If you cancel your service or if PC mobile cancels it for any reason, you remain responsible for all amounts chargeable to your account up to the time the service is cancelled. This includes the device subsidy balance remaining on your account as well as any outstanding recurring charges or usage charges. Any credit balance under five dollars will not be refunded when your service is cancelled.”

Early termination fees do not apply to prepaid subscribers.

Can I Port My Number To or From PC Mobile?

PC Mobile follows all Wireless Number Portability guidelines allowing you to transfer your number from an existing landline or mobile line to your new PC Mobile line of service.

Requirements are as follows:

  • The account from which you are transferring the number must be assigned to the same name and address as your PC Mobile account.
  • The account you’re transferring from must be in good standing--including payment of any fees resulting from porting the number.
  • The number you’re transferring must be local to your service area.

For additional information, consult their Moving Your Number page.

Will They Unlock My Phone?

Yes!

If you received a subsidy on your phone, you must wait 90 days and your account must be in good standing to unlock your phone.

Paid for your phone upfront? You can unlock your phone immediately.

PC Mobile charges a $50 one-time fee for each device unlocked.

For more information, check their Unlocking Your Device page.


For additional questions about PC Mobile pricing, features and coverage, be sure to check out our PC Mobile Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: CDMA 800/1900 MHz, UMTS
Data network: 1xRTT, EVDO, HSPA, HSPA+

PC Mobile Customer Service

Mailing Address:
1 President's Choice Circle, 2nd floor NW, Brampton, Ontario, L6Y 5S5

Telephone:
877-284-6361

Helpful Links

Official Website, Coverage Maps, Manage Your Account


PC Mobile Question?

Visit the PC Mobile Q&A Forum to get answers, ask a question or help others.


I rate PC Mobile:

Help inform others by sharing your experience with PC Mobile

Reviews (3.8/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Jerry

Skip the skepticism. You're currently being milked for all your service provider can take from you.

So the kiosk at the Superstore I went to had one person. I waited forever!!!! But once it was my turn I made the people behind me wait while I asked questions several different ways to make sure there wasn't any critical info being left out. 

PC Mobile works on the Telus coverage. I was abl... More

<p>So the kiosk at the Superstore I went to had one person. I waited forever!!!! But once it was my turn I made the people behind me wait while I asked questions several different ways to make sure there wasn't any critical info being left out. </p><p>PC Mobile works on the Telus coverage. I was able to port my Telus number and use my Telus phone. I got a new phone, but the one I had is better so I'll use it for the time being. </p><p>The fact is, i use my phone for work, travel, games and as a phone. I don't use sooooooo many of the features that I couldn't justify running out for the newest phone again. I decided to take another route and see about just reducing my cell phone costs. So i went from $111/monthly to around $60/monthly (depends on how much data I use). They start their data at $3 for 500 mb...... as I'm always utilizing WiFi it's around what i pay. But for 5GB its $34 monthly. You pay for what you use. If this month I use under 500mb I pay $3, if I use over 500mb but less than 1GB, I pay $6..... etc.</p><p>If you're OK with being over charged every month, stay where you're at. Just saying....</p>

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Jonny

Its a rip off

$0.20 my @$$

$0.20 my @$$

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Rod

Fair pricing and only 3 per 500 gb

Wasn't sure if I should change from my old cell company but i did and paying 1/2 of what i used to pay per month for same plan. Have had no issues with the service and found setting it up at the store was no problem.

Wasn't sure if I should change from my old cell company but i did and paying 1/2 of what i used to pay per month for same plan. Have had no issues with the service and found setting it up at the store was no problem.

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Alcia

worst customer serivice ever (instore)

I felt like I was being scammed the entire time. A scratch on my phone that I never caused so I had to buy a brand new one and pay what was left for my other and then when asked what phone to get is best, she didn't even show me. She just listed some off and stayed at her desk. Didn't bother to m... More

<p>I felt like I was being scammed the entire time. A scratch on my phone that I never caused so I had to buy a brand new one and pay what was left for my other and then when asked what phone to get is best, she didn't even show me. She just listed some off and stayed at her desk. Didn't bother to move and try to help me. She honestly seemed like she hated her job and I was so unsatisfied. They also had no phones in stock. What phone company sells phones that they don't even have?!?!<br></p>

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kuba

WORST COMPANY_NEVER AGAIN

it is byond belief how sombody can rate PC Mobile  9 out of 10.

Worst customer service ever. Billing a big question mark.

<p>it is byond belief how sombody can rate PC Mobile  9 out of 10.</p><p>Worst customer service ever. Billing a big question mark.</p>

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Kathy

PC MOBILE awarded MOST HORRIBLE CUSTOMER SERVICE EVER

- will NEVER RECOMMEND others to use their mobile phone service. 

- could not use my phone for incoming calls (that their CSR in-store kiosk gave me) from Sep 2016 until Dec 25, 2016 - and they proceeded to charge me full monthly fees when they breached their own contract; didn't deliver s... More

<p>- will NEVER RECOMMEND others to use their mobile phone service. <br><br>- could not use my phone for incoming calls (that their CSR in-store kiosk gave me) from Sep 2016 until Dec 25, 2016 - and they proceeded to charge me full monthly fees when they breached their own contract; didn't deliver service they committed to. </p><p><br>- I paid full monthly fees for 4 months without incoming calls working properly. <br><br>- their rep at Saskatoon, SK kiosk handed me a stolen phone to use. He took it right out of their equipment drawer. The Manager of Loyalty Retention granted their employee protection against misrepresentation (I call it fraud, deceit) - giving me a phone that didn't work and was later reported stolen by a third party. All the while me calling into report problem after problem after problem, and they (PC MOBILITY) doing nothing to counter this gross lack of accountability and service to the general public.   <br><br>- Departments don't communicate with other departments. <br><br>- Leave a customer hanging for months on end without proper service signed up for - re: service plan and equipment given from their employee / CSR - and management doing nothing for compensation to the mega disservice to client/customer. <br><br>- DON'T follow up with a problem reported (not just a concern) with their equipment AND service ... for month upon month<br><br>** IF PC MOBILITY wants to be the best cell phone service provider in the city, country, continent - they have a very long way to go. At the very least, the RCMP or REGULATORY BODY guarding against FRAUD needs to investigate them thoroughly. <br><br>- going to TWEET this out to general public as often as I can, contact Better Business Bureau, Fifth Estate, W5,  and whatever business watchdogs I can find to report to -- thereby add to as many places as possible my experience of their lack of customer satisfaction and poor (failure at) business mapping processes currently in place regarding mobile phone services and equipment handed out /sold to general public. </p>

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BarbMeier

WORST COMPANY TO DO BUSINESS WITH

Issues with billing...immediately showed on my credit rating, on the other hand, after paying off my final bill ahead of due date, it still showes as "owing/open" on my credit score since dec. 16. called them, sent emails, nothing happens.

I would never recommend PC Mobile to anyone!!!!

<p>Issues with billing...immediately showed on my credit rating, on the other hand, after paying off my final bill ahead of due date, it still showes as "owing/open" on my credit score since dec. 16. called them, sent emails, nothing happens.</p><p>I would never recommend PC Mobile to anyone!!!!</p>

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Leigh

Customer service sucks

Instead of placing clients on hold until an agent is available, like other respectable agencies would do .Yours just  tells customers to call back  very unsatisfied customer here.not happy.

Instead of placing clients on hold until an agent is available, like other respectable agencies would do .Yours just  tells customers to call back  very unsatisfied customer here.not happy.

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Bill

What a nightmare this company is!

Worst customer service around,terrible  plans and defective phones. Do not go with them!!!!

<p>Worst customer service around,terrible  plans and defective phones. Do not go with them!!!!</p>

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Kathy

I had a similar most HORRIBLE experience with PC Mobile.