What You Need To Know

PC Mobile has offered mobile service across Canada for more than a decade. They use both the Bell Mobility network to deliver 4G mobile service. Most purchases through PC Mobile are also good for PC Points!

Previously, PC Mobile offered monthly service. However, as of October 02, 2018, they are a prepaid-only provider. Bundles of minutes, texts, and data cost between $10 and $55 per month before add-ons and fees. 

PC Mobile’s phone selection is small. However, it features brand names you’ll recognize and a good balance of affordability and features. If you opt for their monthly plan, you can take advantage of device subsidies with a two-year term agreement. Prefer to use your own phone? Their network supports many unlocked 4G phone models.

What’s Good?

  • Tiered data plan means no paying for unused data
  • All talk plans are Canada-wide
  • Many plans include unlimited Canada-wide PC Mobile to PC Mobile calling
  • Most plans include unlimited Canada-wide and international texting
  • No contract or credit check on prepaid plans

What’s Bad?

  • No international roaming on prepaid
  • Small, expensive data allotments
  • No support for 3G phones

Notable Features

  • Canada-wide Calling: If you call friends and family outside your local area often, Canada-wide calling can save you money.
  • PC Points: Earn PC Points for every dollar you spend on the PC Mobile store.

Awards and Recognitions

How’s the Network Coverage and Speed?

PC Mobile offers service using the Bell Mobility network. You can check coverage and network types in your area using their Prepaid Coverage Map.

As of April 30, 2019, PC Mobile no longer supports their 3G CDMA network. For more details on how this impacts phone compatibility and overage in your area, consult their CDMA Network Discontinuation FAQ.

The 2019 Tutela "State of Mobile Networks" report ranked Bell's network highest in consistent quality, download speed, and upload speed.

The 2018 Tutela "Mobile Experience Report", ranked Bell's network the fastest 4G and 3G network. Tests showed an average speed of 18.08Mbits/sec for 4G downloads. Uploads speeds averaged 8.82Mbits/sec across both 4G and 3G networks.

The 2016 PC Magazine study “Fastest Mobile Networks in Canada,” showed download speeds for the Bell Mobility network averaging 60Mb/sec and upload speeds averaging 19Mb/sec. 

Ookla’s “Speed Test Market Report Canada” reports slightly slower speeds. Their 2016 tests showed download speeds of 30MB/sec and upload speeds of 10Mb/s on the Bell Mobility network. 

Do They Charge Roaming Fees?

Within Canada, you shouldn’t need to worry about roaming fees.

Unfortunately, roaming is not supported on prepaid accounts. So while you won't find surprise charges from your next trip abroad, you also won't be able to use your phone.

What About Long Distance Fees?

All plans include nationwide calling at no additional charge. 

If you call friends and family in the U.S. often, you can add unlimited U.S. calling for $20 per month or Unlimited North American calling for $30 per month.

Although PC Mobile offers pay-as-you-go international calling, they recommend using a Prepaid Mobile Long Distance Card for better rates.

You can find the standard international rates for specific countries here.

Does PC Mobile Offer Wi-Fi Calling?

No. PC Mobile does not support native Wi-Fi calling or offer a Wi-Fi calling app.

How About Voice over LTE (VoLTE)?

No.

Can I Tether My Phone?

Tethering is allowed for any GSM device supporting the feature.

NOTE: Laptops, game consoles, and tablets might use more data than your phone. If you choose to tether, monitor your usage closely to avoid surprises on your bill.

Do They Offer Data Rollover?

No, data from monthly bundles expires at the end of the month.

Do They Offer Add-ons or Bundles?

Prepaid subscribers can use the long-distance add-ons listed above as well as add data to their plan. Data add-ons cost between $2 and $50.

For a full list of prepaid add-on options, check their Prepaid Plan Features page.

Can I Bring My Own Device?

Yes! To ensure device compatibility, PC Mobile recommends visiting one of their The Mobile Shop locations.

Do They Require A Contract?

Contract requirements will depend on your plan.

  • Monthly plans with a device subsidy will require a two-year contract and credit check.
  • Monthly plans without a device subsidy won’t require a contract but still require a credit check.
  • Prepaid plans do not require a contract or credit check.

What About Activation and SIM Fees?

PC Mobile does not charge activation fees.

To bring your own phone or tablet, you'll also need a PC Mobile SIM.

Prepaid SIM kits are available at select retail locations.

What About Early Termination Fees?

Early termination fees do not apply to prepaid subscribers.

Can I Port My Number To or From PC Mobile?

PC Mobile follows all Wireless Number Portability guidelines allowing you to transfer your number from an existing landline or mobile line to your new PC Mobile line of service.

Requirements are as follows:

  • The account from which you are transferring the number must be assigned to the same name and address as your PC Mobile account.
  • The account you’re transferring from must be in good standing--including payment of any fees resulting from porting the number.
  • The number you’re transferring must be local to your service area.

For additional information, consult their Moving Your Number page.

Will They Unlock My Phone?

Yes! According to CRTC Wireless Code regulations effective December 2017, they must unlock your phone free of charge upon request. If you received a subsidy on your phone, you must wait 90 days before unlocking your phone.

For more information, check their Unlocking Your Device page.


For additional questions about PC Mobile pricing, features, and coverage, be sure to check out our PC Mobile Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: CDMA 800/1900 MHz, UMTS
Data network: 1xRTT, EVDO, HSPA, HSPA+

PC Mobile Customer Service

Mailing Address:
1 President's Choice Circle, 2nd floor NW, Brampton, Ontario, L6Y 5S5

Phone Number:
1-877-284-6361 (or #7266 from your cell)

Helpful Links

Official Website, Facebook, Coverage Maps


Review PC Mobile:

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User Reviews


Carl

PC to Koodo without a say

PC gave their plan to Koodo who operates differently, one billed after services rendered koodo bills before services rendered. Customer service is non existent you spend hours waiting to talk to someone who can't help. Had to pay twice for November after being notified by a collection agency about an outstanding invoice of which I knew nothing about. 

PC gave their plan to Koodo who operates differently, one billed after services rendered koodo bills before services rendered. Customer service is non existent you spend hours waiting to talk to someone who can't help. Had to pay twice for November after being notified by a collection agency about an outstanding invoice of which I knew nothing about. 


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Audrey

Sucks..they sell your phone number

They sell your number!!!!

I get so many scam calls and texts its REDICULOUS...comes up as "scam likely". I got 10 calls in 2 hours...and they are rude. I never got calls and texts like that from Boost or Verizon.

Kennybee

Stay away from this plan.

I was to have 250 min of Canada wide calling. My total incoming and outgoing calls was 47:23 minutes which I keep track on my phone (mobile data turned off). They told me I had used 203:45 minutes which is completely ludicrous. That is 400% more than my phone registered. Also from the very first call I was getting a notice that I had zero cents left in my account every time I used the phone although I had paid $28 on March 1. They could not provide me with a list of calls. Getting a new plan tomorrow.

I was to have 250 min of Canada wide calling. My total incoming and outgoing calls was 47:23 minutes which I keep track on my phone (mobile data turned off). They told me I had used 203:45 minutes which is completely ludicrous. That is 400% more than my phone registered. Also from the very first call I was getting a notice that I had zero cents left in my account every time I used the phone although I had paid $28 on March 1. They could not provide me with a list of calls. Getting a new plan tomorrow.

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Aiden

Worst mobile provider ever

Constantly over billed,  service department talks in circles and never gives a straight answer. Refunds seem to take months. Dropped calls, dropped calls and more dropped calls, even if I'm parked under a signal tower. Full 5 bars of 4gLt seems slower than 3g I had with Bell. Only advantage is the PC optimum points. Other than that is a complete waste of time and money.  

Constantly over billed,  service department talks in circles and never gives a straight answer. Refunds seem to take months. Dropped calls, dropped calls and more dropped calls, even if I'm parked under a signal tower. Full 5 bars of 4gLt seems slower than 3g I had with Bell. Only advantage is the PC optimum points. Other than that is a complete waste of time and money.  

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Anne

9 years and have nothing negative to say about the service or my phone

Just upgraded my phone and the guy took an hour to explain the phones I gave him what I wanted and I bought the phone he said  would serve me well. Ethan was his name


Anne

Love my phone and service 

Run fast and far!!! Hold times for customer support always 20+minutes...today was an all time high of 1.24 hrs!!! Bills not received but 'trust' they corrected overcharges!! Last month I didn't even get a bill! After holding 1.24 hrs I was told someone had changed my plan and I would need to HOLD again while it was corrected. I blew a gasket. Tomorrow I will have a new carrier and the nightmare will be over! Run fast and far!!!!!

Run fast and far!!! Hold times for customer support always 20+minutes...today was an all time high of 1.24 hrs!!! Bills not received but 'trust' they corrected overcharges!! Last month I didn't even get a bill! After holding 1.24 hrs I was told someone had changed my plan and I would need to HOLD again while it was corrected. I blew a gasket. Tomorrow I will have a new carrier and the nightmare will be over! Run fast and far!!!!!

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Ruthann

These people suck

They gave me a defective phone that hardly works and now they say there is nothing they will do for me all i get everytime i call is sorry and i understand do yourself a favour and go with a different company seriously they suck
Kaylea

Illegal billing service practices.

I got a phone with them over 5 years ago. I paid CASH outright buying the phone and signed a TWO year contract for basic cheap cell service. My contract ran out and I kept the phone for a couple more years with them billing a similar amount.  15 months ago I decided to get a better phone, I went into...More
I got a phone with them over 5 years ago. I paid CASH outright buying the phone and signed a TWO year contract for basic cheap cell service. My contract ran out and I kept the phone for a couple more years with them billing a similar amount.  15 months ago I decided to get a better phone, I went into Superstore with friends at the time and talked to the rep about an hour. She verified I was under no contract obligations, we talked and I told her to cancel my old services. I traded my phone and gave up my old number. I even called PC  direct about cancellation of services paid out the full month of cancellation for service. I am now receiving 15 months later a bill and service cancellation notice! with a threat of it being sent to collections.  DO NOT GO WITH PC!! Less
Bradley

PC Mobile has great rates for an inexpensive plan

Sikander

Worst customer center ever

I waste 3 days of time trying to pay bill and contact your customer care but no one there to help.


PC Mobile Question?

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