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Popular Plans

$15 Unlimited Prepaid

  • $15.00 per month

$20 Promo

  • $20.00 per month

$25 Back to School

  • $25.00 per month
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Popular Phones

ZTE Grand X

ZTE Grand X

BlackBerry Passport

BlackBerry Passport

Motorola Moto X

Motorola Moto X

Popular Tablets

BlackBerry PlayBook

BlackBerry PlayBook

Info & Contact

About Mobilicity

Mobilicity holds 10 licenses in targeted urban markets across Canada, covering over 16 million Canadians. Mobilicity is currently constructing its 3G wireless network in five of Canada's most populous markets; Toronto, Vancouver, Calgary, Edmonton and Ottawa. The high speed packet access (HSPA) network will give Mobilicity subscribers access to 3G smartphones and data devices, as well as voice and data services.

Voice network: UMTS
Data network: HSPA 1700/2100 MHz

Mobilicity Customer Service

Mailing Address:
Mobilicity Head Office 101 Exchange Avenue, Vaughan, Ontario L4K 5R6


Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Mobilicity Question?

Visit the Mobilicity Q&A Forum to get answers, ask a question or help others.

Reviews (4.2/10 Avg. rating)

Wind Mobile's vision of freeing Canadian’s from mobile restrictions is a breath of fresh air in the mobile market

from TechFibe (4 years ago)

Thankfully I haven’t had the need to call customer service more than a few occasions. So I can only comment on those rare circumstances. When I called customer service, I was always greeted happily by the representative and had any questions or issues resolved truthfully (which is actually a great f... More

Good value and good service

from Digital Home (4 years ago)

From sales to support to usage, my experience with Mobilicity in Toronto has been excellent and I am confident in recommending the service. The potential downside to Mobilicity, which may affect Digital Home readers is the companies limited number of retail locations, lack of iPhone support and serv... More

For the low end cash based consumers

from myCELLmyTERMS (5 years ago)

Mobilicity’s strategy is an interesting one. A largely prepaid offering which includes data cell phones or smartphones, which is not a typical prepaid offering but targeted at the low end cash based consumers. It remains to be seen however, if their target segment, low end, prepaid leaning customers... More

No coverage; thus useless

(1 day ago)

It works at my home location but not at my work. Therefore, during the day time I cannot use it. When at home I have access to home phone and Wi-Fi. Experienced dropped calls during while I am driving in major highways in GTA (410, 403 & 427). Mobilicity’s data plan offer is very attractive; “unlimi... More


Poor coverage..voice n data

(17 days ago)

They sold me alcatel that overheats when charged plus some other deficiencies( contacts loosing their names) . so i registered my card to get "discount" it failed 2wice now they wanna charge me 50$ monthly..ITS NOT WORTH $50$. DATA coverage was good on dundas st W ..very slow other places


Incompetent business

(19 days ago)

Mobilicity overcharged me for 3 consecutive months Took me hours & hours talking to & emailing these people to fix an error that is not mine I was finally told there would be a credit in my account equals to what I have been overcharged A "credit" that I kept not seeing in my account & Mobilicity do... More


Really Gone Downhill, Lost Almost Half Their Customers in My 4 Years With Them

(27 days ago)

Was once a promising alternative to the Big Three - now bankrupt and dodging creditors and providing no effective Customer Service I bought into their philosophy and pricing plans in 2011. Since then they have lost just less than 50% of their user base. Why? Possibly because some people don't like... More


Please stay away from Mobilicity

(about 1 month ago)

Once they have your credit card information, they keep charging you even if you disconnect or cancel...... It takes them 12 to 15 weeks to make refunds. Biggest scam in Telecommunication in the GTA. Be careful!



(2 months ago)

mobilicity ripped off, and lied to me. they sold me phone knowing I was living in the area that was not covered. so they sold me phone with sim card, when I had to change my own phone number to their provider yet again made to buy another sim card so i was screwed for $119.10 by the time I got mysel... More


No service in some part of Richmond.

(2 months ago)


Worst customer service ever!

(4 months ago)

I like their plans but if you ever have to call for customer service, please never! Representatives are very rude and make you very uncomfortable. The are like yelling at you! Wtf!!! Because we use Mobilicity, these ppl can get jobs, at least they should have some respect. If anything Mobilicity nee... More


I love mobilicity vecause, you get unlimited of everything with regular monthly payment

(4 months ago)

29 plan unlimited Canada and us plus data


Stay away from mobilicity

(6 months ago)

So I went to the Store on Kennedy in Scarborough because of the deal they were having until, before January. I told them that I wouldnt be using the chip until my plan with my previous service provider was over and that after the first payment the account would change to another person. They told... More


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