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Popular Plans

$15 Unlimited Prepaid

  • $15.00 per month

$20 Promo

  • $20.00 per month

$25 Back to School

  • $25.00 per month
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Popular Phones

ZTE Grand X

ZTE Grand X

BlackBerry Passport

BlackBerry Passport

Motorola Moto X

Motorola Moto X

Popular Tablets

BlackBerry PlayBook

BlackBerry PlayBook

Info & Contact

About Mobilicity

Mobilicity holds 10 licenses in targeted urban markets across Canada, covering over 16 million Canadians. Mobilicity is currently constructing its 3G wireless network in five of Canada's most populous markets; Toronto, Vancouver, Calgary, Edmonton and Ottawa. The high speed packet access (HSPA) network will give Mobilicity subscribers access to 3G smartphones and data devices, as well as voice and data services.

Voice network: UMTS
Data network: HSPA 1700/2100 MHz

Mobilicity Customer Service

Mailing Address:
Mobilicity Head Office 101 Exchange Avenue, Vaughan, Ontario L4K 5R6


Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Mobilicity Question?

Visit the Mobilicity Q&A Forum to get answers, ask a question or help others.

Reviews (4.3/10 Avg. rating)

Wind Mobile's vision of freeing Canadian’s from mobile restrictions is a breath of fresh air in the mobile market

from TechFibe (4 years ago)

Thankfully I haven’t had the need to call customer service more than a few occasions. So I can only comment on those rare circumstances. When I called customer service, I was always greeted happily by the representative and had any questions or issues resolved truthfully (which is actually a great f... More

Good value and good service

from Digital Home (4 years ago)

From sales to support to usage, my experience with Mobilicity in Toronto has been excellent and I am confident in recommending the service. The potential downside to Mobilicity, which may affect Digital Home readers is the companies limited number of retail locations, lack of iPhone support and serv... More

For the low end cash based consumers

from myCELLmyTERMS (5 years ago)

Mobilicity’s strategy is an interesting one. A largely prepaid offering which includes data cell phones or smartphones, which is not a typical prepaid offering but targeted at the low end cash based consumers. It remains to be seen however, if their target segment, low end, prepaid leaning customers... More

Please stay away from Mobilicity

(11 days ago)

Once they have your credit card information, they keep charging you even if you disconnect or cancel...... It takes them 12 to 15 weeks to make refunds. Biggest scam in Telecommunication in the GTA. Be careful!



(about 1 month ago)

mobilicity ripped off, and lied to me. they sold me phone knowing I was living in the area that was not covered. so they sold me phone with sim card, when I had to change my own phone number to their provider yet again made to buy another sim card so i was screwed for $119.10 by the time I got mysel... More


No service in some part of Richmond.

(2 months ago)


Worst customer service ever!

(3 months ago)

I like their plans but if you ever have to call for customer service, please never! Representatives are very rude and make you very uncomfortable. The are like yelling at you! Wtf!!! Because we use Mobilicity, these ppl can get jobs, at least they should have some respect. If anything Mobilicity nee... More


I love mobilicity vecause, you get unlimited of everything with regular monthly payment

(4 months ago)

29 plan unlimited Canada and us plus data


Stay away from mobilicity

(5 months ago)

So I went to the Store on Kennedy in Scarborough because of the deal they were having until, before January. I told them that I wouldnt be using the chip until my plan with my previous service provider was over and that after the first payment the account would change to another person. They told... More


Unlimited everything with voicemail for cheap

(6 months ago)

Of course, I'm limited to big cities. There's only one city that I visit where I I have to pay from my "wallet" as it's called. I've set my account up to never pay for services outside of my unlimited package. I removed one point because Wind is cheaper, and another because of the lack of Mobilicity... More


Sometimes the little guy is not the way to go...

(6 months ago)

I switched over from Koodo to Mobilicity as I was attracted to their $35, all-inclusive plan. Worst mistake I ever made. Coverage is terrible in Ottawa (I live central downtown and still had dropped calls or no signal), their 7-day "warranty" on their phone is laughable at best, and turns out, the... More


Been with mobilicity 3 months!

(6 months ago)

I have been with mobilicity 3 months. I bought the cellphone with them which I have had no problem with and got a plan. Next month went to pay my bill and they had the same plan that I got for almost half off! They switched my billing price no problem of course for a small fee but hey that is everyw... More


Zero rating

(7 months ago)

I do not recommend mobilicity to anyone, the coverage is terrible, the service is a joke, and the hold time is ridiculous and a waste of time. A definite frustration and waste of money absolutely nothing for customer service. If there was a rating lower than a zero I would definitely choose it.


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