They stole money from me.
I wanted to unlock my Samsung Galaxy S3, so I went around PMALL and many store owners refused to unlock my phone. One store owner said he could do it, but if the codes do not work, then he would refund me. After paying $45 to get the unlock code, I heard nothing from the owner until I went back to the... More
I wanted to unlock my Samsung Galaxy S3, so I went around PMALL and many store owners refused to unlock my phone. One store owner said he could do it, but if the codes do not work, then he would refund me. After paying $45 to get the unlock code, I heard nothing from the owner until I went back to the store and confronted the issue. Straight away, they attended to my needs and gave me the codes. We tried all five of them and none of them worked. Very disappointed for both of us, the owner gave me back my money. He asked if I was with Mobilicity, and I replied, "Yes". He instructed me to call customer service and ask them for an unlock code. I called, which took an hour for them to put me through with a representative. When I was put through, a nice guy named Ryan or Bryan said $40.00 plus tax. I asked him, "are you sure this will work?" He assured me that it will because the codes are coming from the manufacturer themselves. I asked him, if it doesn't work, can I have my money back? He said no. I went for the risk, got the code a day later via email, tried it, and it failed. I was so excited when I got the code, but after code did not work I was furious! I called tech support and some guy gave me another code, I tried that and I asked him to stay on the phone with me to see if it worked, and he said, "we can only stay on for a minute or two". It doesn't take a minute to boot up my damn phone to try the stupid code, yet he kept repeating that. It was extremely aggravating--his attitude. Anyway, I tried the new code, and it failed! I was pretty pissed at this point. I demanded for a refund and he declined. I cried on the phone call and he asked if I was alright. How the fuck am I alright if I have been going through hell (travelling, wasted money, been on hold for more than an hour and half, etc). It was becoming ridiculous. I asked if there's anyone I could talk to or a manager or someone. He declined and apologized. I just said my goodbyes and hang up. It was infuriating. The first guy assured me that it would work because it came from the manufacturer, but it didn't. He lied! A service wasn't given!!! It was like gambling for money with risks. It's suppose to work, and if it doesn't work, they should refund the damn money. I cried because I don't have any money and I was leaving town (needed to swap sim cards so I can 'roam' without the roaming charges). It's like I gave money to get a 'ticket' and the 'ticket' didn't 'win'. That's like gambling. POS. The phone's pretty useless. I spent effing $700 for it brand new. If people buy phones, it should come unlocked. I should have bought the phone brand new unlocked from PMALL. My BF did that and he's having no problems at all... He can go to any carrier and use their services. Less