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Info & Contact


About Mobilicity

Update: On May 10, 2016 Rogers announced that they would end the Mobilicity brand. Mobilicity will now become part of Chatr Mobile, the other Rogers-owned low cost brand.

Mobilicity, a subsidiary of Rogers, offers service coverage in 5 areas of Canada including Toronto, Ottawa, Calgary, Edmonton and Vancouver. In addition to their 5 "unlimited coverage areas", Mobilicity offers optional nationwide service which Rogers says covers up to 95% of the Canadian population. The extended service means Mobilicity plans are available to most Canadians no matter where they live. However, with zone-based pricing you would be charged roaming fees for voice, text and data whenever using your phone outside of the 5 main areas.

Voice network: UMTS
Data network: HSPA 1700/2100 MHz, HSPA+ 850 MHz

Mobilicity Customer Service

Mailing Address:
Mobilicity Head Office, 101 Exchange Avenue, Vaughan, Ontario L4K 5R6

Telephone:
877-866-2458

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Review Sources

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Reviews (4.2/10 Avg. rating)


Wind Mobile's vision of freeing Canadian’s from mobile restrictions is a breath of fresh air in the mobile market

from TechFibe (5 years ago)

Thankfully I haven’t had the need to call customer service more than a few occasions. So I can only comment on those rare circumstances. When I called customer service, I was always greeted happily by the representative and had any questions or issues resolved truthfully (which is actually a great f... More

Thankfully I haven’t had the need to call customer service more than a few occasions. So I can only comment on those rare circumstances. When I called customer service, I was always greeted happily by the representative and had any questions or issues resolved truthfully (which is actually a great feeling) and thoroughly. I don’t want to sound like I am a Mobilicity fanboy, but their customer service does go beyond what we are usually a custom to.

Imagine a CEO of a cellular provider deeply involved in helping and interacting with customers through modern and social ways. I’m sure I left you stumped. Dave Dobbin, Mobilicity’s CEO, actively communicates through personal twitter, email, and even in person at Mobilicity events. Many assume that; sure you can email him, but I bet he doesn’t respond. Let me tell you, he does, while also keeping his responses straightforward and honest. Recently there was a very brief outage here in Toronto and nearly a minute after I sent a tweet, Dave responded by stating they conducted a quick network refresh. As I said, that’s customer service!

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Good value and good service

from Digital Home (5 years ago)

From sales to support to usage, my experience with Mobilicity in Toronto has been excellent and I am confident in recommending the service. The potential downside to Mobilicity, which may affect Digital Home readers is the companies limited number of retail locations, lack of iPhone support and serv... More

From sales to support to usage, my experience with Mobilicity in Toronto has been excellent and I am confident in recommending the service. The potential downside to Mobilicity, which may affect Digital Home readers is the companies limited number of retail locations, lack of iPhone support and service only being available in five cities.

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For the low end cash based consumers

from myCELLmyTERMS (6 years ago)

Mobilicity’s strategy is an interesting one. A largely prepaid offering which includes data cell phones or smartphones, which is not a typical prepaid offering but targeted at the low end cash based consumers. It remains to be seen however, if their target segment, low end, prepaid leaning customers... More

Mobilicity’s strategy is an interesting one. A largely prepaid offering which includes data cell phones or smartphones, which is not a typical prepaid offering but targeted at the low end cash based consumers. It remains to be seen however, if their target segment, low end, prepaid leaning customers will be willing to fork out the extra cash for a smartphone or will mainly stay in the sub $50 zone. And finally are there enough customers in this segment to make Mobilicity a success or will they have the same challenges as Wind Mobile initially. Maybe a postpaid brand in the future, no?

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Do not go with Mobicity

(about 1 month ago)

Paid my Bill (50.40) on a Thursday Cut off Friday. Called and was told it would be 72 hours for a response from head office. Called again Tuesday and was told I 'breached the t&c's by sending too many texts' I told them I have send zero texts and I am new in the county. They said I sent 2000!! An... More

Paid my Bill (50.40) on a Thursday Cut off Friday. Called and was told it would be 72 hours for a response from head office. Called again Tuesday and was told I 'breached the t&c's by sending too many texts' I told them I have send zero texts and I am new in the county. They said I sent 2000!! And the number was cancelled and could not be turned back on. Was left on hold for 30mins +. Very unhelpful and rude manager David. Told them I wanted to leave mobicity and have money back. Was told a refund takes 6 weeks. DO NOT GO WITH MOBICITY!

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1/10

everything's included

(2 months ago)
4/10

Data has never worked once

(3 months ago)

data has never worked, the connection on the other hand is very spotty. I pay 25 a month for unlimited talk data text

data has never worked, the connection on the other hand is very spotty. I pay 25 a month for unlimited talk data text

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1/10

I hate this company

(3 months ago)

These people don't seem to speak English,Supervisor Natalia or the Manager David didn't want to take my call as I wasn't pleased with the service that was offered by the Agent Vaida. Rogers need to some of those people out yeah send them packing!

These people don't seem to speak English,Supervisor Natalia or the Manager David didn't want to take my call as I wasn't pleased with the service that was offered by the Agent Vaida. Rogers need to some of those people out yeah send them packing!

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1/10

Big Big Big.....Liers ,

(4 months ago)

I got a promotion for unlimited time .but my credit card got expired in 4 months and they cancelled my promotion by them self .They only know to say sorry .

I got a promotion for unlimited time .but my credit card got expired in 4 months and they cancelled my promotion by them self .They only know to say sorry .

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1/10

Good prices but...

(5 months ago)

I have been with Mobilicity for a while. I definitely hate it when there was a storm my phone was completely useless. My phone would have a hard time trying to connect it's signals. I would not recommend this provider ever to anyone for that matter.

I have been with Mobilicity for a while. I definitely hate it when there was a storm my phone was completely useless. My phone would have a hard time trying to connect it's signals. I would not recommend this provider ever to anyone for that matter.

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4/10

I will be switching carriers

(6 months ago)

For the last few months, the speed has been downgraded from 4g to 3g on my 4g phone, and from 3g to 2g on my 3g phone. There has been no reduction in fees though. Communications from the company said they are improving infrastructure. Wind Mobile is looking more attractive these days. Unfortunately... More

For the last few months, the speed has been downgraded from 4g to 3g on my 4g phone, and from 3g to 2g on my 3g phone. There has been no reduction in fees though. Communications from the company said they are improving infrastructure. Wind Mobile is looking more attractive these days. Unfortunately I am still paid up to Mobilicity for the better part of a year. But I won't be renewing my plan.

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1/10

Poor Customer service

(6 months ago)

The so called customer service at Edmonton , Canada is rude at customers and impolite when asked concerning my phone issues. I have Never gotten a good reply from him . What was agreed on the plan and the services provided are totally different. I think the company should review itself first and f... More

The so called customer service at Edmonton , Canada is rude at customers and impolite when asked concerning my phone issues. I have Never gotten a good reply from him . What was agreed on the plan and the services provided are totally different. I think the company should review itself first and foremost, otherwise should get banned with immediate effect with their awkward activities.

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1/10

Mobilicity gives a sour taste

(7 months ago)

Where to start. Poor reception, voicemail issues, my internet switched from 4G to 3G while the cost remained the same. This company used to be good quality and cheap. Now the prices have risen while the quality is dropping. I'm getting off this sinking ship.

Where to start. Poor reception, voicemail issues, my internet switched from 4G to 3G while the cost remained the same. This company used to be good quality and cheap. Now the prices have risen while the quality is dropping. I'm getting off this sinking ship.

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2/10

Low Cost, BUT

(8 months ago)

I tolerated poor connections once in a while for the low price. I had no problem with Mobilicity for 4 years until my wifi was cut off and I got no help. Nobody responded to my complaint, the 3 people I contacted where about as helpful as a sore toe. Then I was charged anyway after for a service I d... More

I tolerated poor connections once in a while for the low price. I had no problem with Mobilicity for 4 years until my wifi was cut off and I got no help. Nobody responded to my complaint, the 3 people I contacted where about as helpful as a sore toe. Then I was charged anyway after for a service I don't have. No resolution, no nothing. * you very MUCH!

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1/10