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Popular Plans

$15 Unlimited Prepaid

  • $15.00 per month

$25 Back to School

  • $25.00 per month

$25 Unlimited with Data

  • $25.00 per month
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Popular Phones

Motorola Moto E

Motorola Moto E

Motorola Moto G

Motorola Moto G

HTC Wildfire S

HTC Wildfire S

Popular Tablets

BlackBerry PlayBook

BlackBerry PlayBook

Info & Contact

About Mobilicity

Mobilicity holds 10 licenses in targeted urban markets across Canada, covering over 16 million Canadians. Mobilicity is currently constructing its 3G wireless network in five of Canada's most populous markets; Toronto, Vancouver, Calgary, Edmonton and Ottawa. The high speed packet access (HSPA) network will give Mobilicity subscribers access to 3G smartphones and data devices, as well as voice and data services.

Voice network: UMTS
Data network: HSPA 1700/2100 MHz

Mobilicity Customer Service

Mailing Address:
Mobilicity Head Office 101 Exchange Avenue, Vaughan, Ontario L4K 5R6


Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Mobilicity Question?

Visit the Mobilicity Q&A Forum to get answers, ask a question or help others.

Reviews (4.3/10 Avg. rating)

Wind Mobile's vision of freeing Canadian’s from mobile restrictions is a breath of fresh air in the mobile market

from TechFibe (3 years ago)

Thankfully I haven’t had the need to call customer service more than a few occasions. So I can only comment on those rare circumstances. When I called customer service, I was always greeted happily by the representative and had any questions or issues resolved truthfully (which is actually a great f... More

Good value and good service

from Digital Home (3 years ago)

From sales to support to usage, my experience with Mobilicity in Toronto has been excellent and I am confident in recommending the service. The potential downside to Mobilicity, which may affect Digital Home readers is the companies limited number of retail locations, lack of iPhone support and serv... More

For the low end cash based consumers

from myCELLmyTERMS (4 years ago)

Mobilicity’s strategy is an interesting one. A largely prepaid offering which includes data cell phones or smartphones, which is not a typical prepaid offering but targeted at the low end cash based consumers. It remains to be seen however, if their target segment, low end, prepaid leaning customers... More

Stay away from mobilicity

(about 1 month ago)

So I went to the Store on Kennedy in Scarborough because of the deal they were having until, before January. I told them that I wouldnt be using the chip until my plan with my previous service provider was over and that after the first payment the account would change to another person. They told... More


Unlimited everything with voicemail for cheap

(2 months ago)

Of course, I'm limited to big cities. There's only one city that I visit where I I have to pay from my "wallet" as it's called. I've set my account up to never pay for services outside of my unlimited package. I removed one point because Wind is cheaper, and another because of the lack of Mobilicity... More


Sometimes the little guy is not the way to go...

(2 months ago)

I switched over from Koodo to Mobilicity as I was attracted to their $35, all-inclusive plan. Worst mistake I ever made. Coverage is terrible in Ottawa (I live central downtown and still had dropped calls or no signal), their 7-day "warranty" on their phone is laughable at best, and turns out, the... More


Been with mobilicity 3 months!

(2 months ago)

I have been with mobilicity 3 months. I bought the cellphone with them which I have had no problem with and got a plan. Next month went to pay my bill and they had the same plan that I got for almost half off! They switched my billing price no problem of course for a small fee but hey that is everyw... More


Zero rating

(3 months ago)

I do not recommend mobilicity to anyone, the coverage is terrible, the service is a joke, and the hold time is ridiculous and a waste of time. A definite frustration and waste of money absolutely nothing for customer service. If there was a rating lower than a zero I would definitely choose it.


Fu...........K Mobilicity

(3 months ago)

Poor Coverage, Very Bad Customer Service with long long wait


Bad customer service, bad coverage

(3 months ago)

Finally, I took the Black Fridays promo's from other carriers and switched of Mobilicity after having enough of bad experiences over last few years: - There is very low coverage outside Vancouver, sometime you go to roaming while in Richmond, Steveston, Abbostford, Chilliwack etc.. There was no rea... More


New phone bought in Mobilicity after 3 day the phone doesn't work.

(5 months ago)

I hate the mobilicity. Since 1999 I use Telus there is no problem . When I switch to Mobilicity after 3 days the wifi doesn't work the button always show grey color can't to turn it on. Also the phone suddenly disconnected. I cannot turn the phone on. I go back to the shop they try few time to... More


I do not like to write a review but this time have to.This is the worst company I have ever encountered.

(7 months ago)

Worst customer service,signal,data,voice calls.Everything is too bad


Great service, fantastic price

(8 months ago)

I've been for 2 years with Fido which i absolutely hated, and then switched to Mobilicity three years ago. I love Mobilicity, they offered me a great plan and a good price for the phone as well, and it's still working perfectly. Later they had a promotion and I was able to change my plan to even a l... More


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