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Popular Plans

$15 Unlimited Prepaid

  • $15.00 per month

$25 Back to School

  • $25.00 per month

$25 Unlimited with Data

  • $25.00 per month
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Popular Phones

Motorola Moto E

Motorola Moto E

Motorola Moto G

Motorola Moto G

HTC Wildfire S

HTC Wildfire S

Popular Tablets

BlackBerry PlayBook

BlackBerry PlayBook

Info & Contact

About Mobilicity

Mobilicity holds 10 licenses in targeted urban markets across Canada, covering over 16 million Canadians. Mobilicity is currently constructing its 3G wireless network in five of Canada's most populous markets; Toronto, Vancouver, Calgary, Edmonton and Ottawa. The high speed packet access (HSPA) network will give Mobilicity subscribers access to 3G smartphones and data devices, as well as voice and data services.

Voice network: UMTS
Data network: HSPA 1700/2100 MHz

Mobilicity Customer Service

Mailing Address:
Mobilicity Head Office 101 Exchange Avenue, Vaughan, Ontario L4K 5R6


Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Mobilicity Question?

Visit the Mobilicity Q&A Forum to get answers, ask a question or help others.

Reviews (4.3/10 Avg. rating)

Wind Mobile's vision of freeing Canadian’s from mobile restrictions is a breath of fresh air in the mobile market

from TechFibe (3 years ago)

Thankfully I haven’t had the need to call customer service more than a few occasions. So I can only comment on those rare circumstances. When I called customer service, I was always greeted happily by the representative and had any questions or issues resolved truthfully (which is actually a great f... More

Good value and good service

from Digital Home (3 years ago)

From sales to support to usage, my experience with Mobilicity in Toronto has been excellent and I am confident in recommending the service. The potential downside to Mobilicity, which may affect Digital Home readers is the companies limited number of retail locations, lack of iPhone support and serv... More

For the low end cash based consumers

from myCELLmyTERMS (4 years ago)

Mobilicity’s strategy is an interesting one. A largely prepaid offering which includes data cell phones or smartphones, which is not a typical prepaid offering but targeted at the low end cash based consumers. It remains to be seen however, if their target segment, low end, prepaid leaning customers... More

Bad customer service, bad coverage

(16 days ago)

Finally, I took the Black Fridays promo's from other carriers and switched of Mobilicity after having enough of bad experiences over last few years: - There is very low coverage outside Vancouver, sometime you go to roaming while in Richmond, Steveston, Abbostford, Chilliwack etc.. There was no rea... More


New phone bought in Mobilicity after 3 day the phone doesn't work.

(2 months ago)

I hate the mobilicity. Since 1999 I use Telus there is no problem . When I switch to Mobilicity after 3 days the wifi doesn't work the button always show grey color can't to turn it on. Also the phone suddenly disconnected. I cannot turn the phone on. I go back to the shop they try few time to... More


I do not like to write a review but this time have to.This is the worst company I have ever encountered.

(4 months ago)

Worst customer service,signal,data,voice calls.Everything is too bad


Great service, fantastic price

(5 months ago)

I've been for 2 years with Fido which i absolutely hated, and then switched to Mobilicity three years ago. I love Mobilicity, they offered me a great plan and a good price for the phone as well, and it's still working perfectly. Later they had a promotion and I was able to change my plan to even a l... More


I seldom write a review but this time I have to

(5 months ago)

There is no signal at all no matter where I am .Although sometimes my screen shows there is a little signal ,I cannot make any call.It is the worst company I have ever used.


The worst company which provides no signals in the building but charges high fees

(5 months ago)


Unlimited data talk and text

(5 months ago)

but signal not the best


I never write reviews but mobilicity is so bad i had to

(6 months ago)

Sold a phone that did not work well on their network (everyone complained that they could hear their echo), constant dropped calls in DT T.O. "unlimited" internet never worked during the day. Tried changing the plan and had no voicemail, it would just go to a busy signal. Tried premium data which is... More


Worst Service Staff

(6 months ago)

According to the Mobilicity customer service manager, whom I've had the pleasure to speak with personally regarding a dispute, their reps are not responsible for stating correct fees, even when asked explicitly. Luckily, the company doesn't have much of a reputation to lose.


Mobilicity is complete and utter crap

(7 months ago)

Mobilicity is complete crap. Like others, I have the exact same problem. It is absolutely "you get what you paid for" but that ends up being a waste of money. Cancelling my plan soon and NOT recommending it to ANYONE! DO NOT SIGN UP WITH MOBILICITY, YES IT'S CHEAP BUT THAT ENDS UP BEING A WASTE OF M... More


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