Voice network: UMTS
Data network: HSPA+, LTE
720 King Street West, Suite 905, Toronto, Ontario M5V 2T3
888-999-2321 (or 611 from your cell)
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Reviews (3/10 Avg. rating)
Darn, there are no reviews yet for this carrier.
So far so good!
Customer service was fine, plan seems good. Reception is fine however haven't been to my cottage. I don't need much data or for that matter talk time. I'm sorry to see I don't qualify for their $5 Roaming feature. If I did qualify, I'd give 10 out of 10.
<p>Customer service was fine, plan seems good. Reception is fine however haven't been to my cottage. I don't need much data or for that matter talk time. I'm sorry to see I don't qualify for their $5 Roaming feature. If I did qualify, I'd give 10 out of 10. </p>Less
Sick of their Corporate Hypocrisy!
What infuriates me about this company is their phony, hypocritical front they present to the public: "Hey there member, blah, blah, blah...". They pretend to be so "lovey-dovey" with their hypocritical banter about how much they love everyone. Give me a break!! They're a big corporate entity interested in their greedy profits, like most big corporations. But they pretend to be so caring and cool. I'm astounded that silly, unthinking people could buy into such a transparent pretense, or put more succinctly - such hypocrisy!Less
Horrible service. Here is why....
was a Virgin Mobile customer but I had my services switched to another service
provider after 2 months. Here is why.
I signed up using Virgin Mobiles phone and data service in Nov 21 2016. About 2 weeks ago, I decided to bundle my home internet service with Virgin Mobile. My applicatio... More
<p>I was a Virgin Mobile customer but I had my services switched to another service provider after 2 months. Here is why.<br><br> I signed up using Virgin Mobiles phone and data service in Nov 21 2016. About 2 weeks ago, I decided to bundle my home internet service with Virgin Mobile. My application was done on the phone, and an appointment was scheduled at 1:00pm, Jan 20 2017 with a technician came to my place to hook up the home internet modem.<br><br> On Jan 20 2017, after waiting for half an hour and no technician showing up and having received no call from anyone, I called Virgin Mobile to enquire. The person who answered simply told me that the technician was held up with other appointments. She did not check into my order number.<br><br> I wait till 3:30pm, still no one showed up. I called Virgin Mobile again and surprisingly this time I was told that my service appointment had been cancelled. The reason being cancelled was that there was a credit limit on my account. I was told that Virgin Mobile policy required 6 months checking of payments record or a deposit of $600.00 in order to provide me the home internet service. I asked to speak to the manager as why I was not told about such policy when my application was processed, nor was I informed that the service appointment was cancelled. She said she understood my frustration but brought no solution to this situation. As she put it, I could not override the company policy. Made worse was that I had already cancelled my home internet service with the other company which I had been using for the past 15 years. I understand the manager might not have the authority to be more helpful, but her manner was not pleasant at all.<br><br> I demanded to cut the phone service as well, and I was transferred the Solution and Customer Loyalty department. This manager (I didnt get her name) had the same attitude as the manager I had spoken with. I asked how would she feel and what she would do if she were in my shoes. Guess what she replied? I am sorry that our staff made mistake, I make mistake too, everybody makes mistakes.<br><br> The experience with Virgin Mobile sure left me a sour taste. I had no problem with an employee making a mistake or with her not knowing completely the company policy when signing me up. Though when they decided holding off on the new service, they should have given at least a phone call to inform their customer. With both managers basically telling me, tough luck, guilty of mistakes on their side, and having the customer paying for the consequence, it was just unacceptable. I intend to make my experience public on internet as a warning to anyone who intend to use the service of Virgin Mobile.<br></p>Less
Don't have a data plan but was charged for data usage and other "overusage" but they won't show me my bill.Less
Keep billing you after you cancel
Virgin doesn't prorate their balance when you cancel. You have to call them to get them to prorate. They are probably just seeing who doesn't notice and charges them for the full bill. After you pay the final bill, you still continuously get their e-bill emails saying that you have an outstanding balance. Then they charge you a late fee even though you got a confirmation call that you have successfully cancelled with Virgin mobile. In addition, you have to pay over the phone for any amounts less than $5. And if you are paying online, they've asked that after you pay the penalty fee that you call them back to give them the confirmation number; otherwise they will keep billing you! How is their system not linked that you have to call them back that you've paid, instead having of them receive this information instantaneously!? I've been with Bell Canada and they do not operate like that. Virgin Mobile needs to take a look at the parent company and take notes.Less
Terrible service. I tried 3 times to get problem corrected. Not happen. Contacted management and problems continued including repeated phone calls
Decent company on a decent network!
Being the owner of a factory unlocked iPhone, I've been bouncing around from carrier to carrier looking for the best service for the best price.
I keep coming back to Virgin.
Where I live at least you simply cannot beat the network quality and the BYOD prices are good.
<p>Being the owner of a factory unlocked iPhone, I've been bouncing around from carrier to carrier looking for the best service for the best price. </p><p>I keep coming back to Virgin. </p><p>Where I live at least you simply cannot beat the network quality and the BYOD prices are good. </p><p><br></p>Less
Not to bad
Need better plans and pricesLess