What You Need to Know
Owned by Bell Canada Enterprises since 2009, Virgin Plus (formerly Virgin Mobile Canada) takes a different approach to adding value than other Canadian carriers. Virgin Plus members enjoy discounts on products and services, travel deals, early access to tickets for Virgin-sponsored events and exclusive giveaways.
Virgin Plus offers both postpaid and prepaid services. Postpaid plans currently range from $25 to $100 per month before add-ons and fees. Prepaid plans currently range between $15 and $70 per month. Most Virgin Plus plans include unlimited weekend and evening calling as well as unlimited text messaging.
If you need a phone, Virgin Plus’s Silver, Gold, and Platinum plans provide an upfront subsidy in exchange for a 2-year term commitment. Want to bring your own phone? Virgin Plus’s network supports most 4G or HSPA devices.
- No-contract plans available
- Bring your own device plans available
- Multi-tier phone subsidies with term agreement
- Unlimited messaging on most plans
- Unlimited evening and weekend calling on most plans
- Exclusive discounts, giveaways, and promotions
- Canada-wide calling on most plans
- Forums and reviews indicate possible issues with customer service quality and hold times
- Outside of discounts, plan features and rates do little to differentiate this carrier from other major carriers
Member Benefits: All Virgin Plus account holders enjoy discounts on popular beauty and fashion brands, pre-sale offers for concerts, entry to advance movie screenings and discounts on travel and hotels. There are various sweepstakes and drawings too!
Multi-Tier Phone Subsidies: While most plans feature the same 2-year term, three different monthly payment options allow to choose how much you’ll save upfront in exchange for your commitment.
Roam Sweet Roam: Flat-rate per-day roaming in more than 100 destinations lets you spend more time enjoying your trip with less worry about an outrageous bill when you get home.
Awards and Recognitions
- Uses the Bell network, ranked #1 in Tutela's 2018 "Mobile Experience Report"
- Ranked #1 in J.D. Power's "Canadian Wireless Customer Care Study (2017)"
- Ranked #5 in J.D. Power’s 2016 “Canadian Wireless Customer Care Study”
- Ranked #1 in J.D. Power’s 2016 “Canadian Wireless Purchase Experience Study”
- Award Winner in J.D. Power’s 2016 “Canadian Wireless Network Quality Study” for the East Division in the Bell Mobility Network.
How's the Network Coverage and Speed?
Virgin Plus claims that their network covers 98% of Canadians through their partnership with the Bell Mobility network.
You can check coverage and network types in your area on their Coverage Map.
Notable considerations include:
- Slower speed and limited coverage are available in the North.
- Extended coverage usage should be limited and long-distance calling fees may apply.
Bell’s network--the same network used by Virgin Mobile--was ranked the fastest network for the nation in PC Magazine’s “Fastest Mobile Networks in Canada 2016” study for the third year in a row. Average national LTE download speeds measured at 59.72Mbit/sec while uploads came in at 19.27Mbits/sec.
The network ranked #1 for 4G and 3G network speeds in Tutela's 2018 "Mobile Experience Report" tests, showing an average speed of 18.08Mbits/sec for 4G downloads and 5.32Mbits/sec for 3G downloads. Uploads speeds averaged 8.82Mbits/sec across both 4G and 3G networks.
Additional data from OpenSignal shows an average 4G download speed of 17.6Mbit/sec and 4G upload speeds of 8.5Mbit/sec. 3G download speeds clocked in at 3.4Mbit/sec while uploads averaged 1.1Mbit/sec.
Do They Charge Roaming Fees?
For the majority of Virgin Plus plans, calls anywhere within standard network coverage in Canada will not result in roaming fees.
However, if you’re traveling outside the country, you’ll want to take advantage of the features and add-ons available from Virgin Plus to help minimize costs.
If you’re traveling to the US, options include:
- Roam Sweet Roam: For $8 per-line, per-day, you can enjoy unlimited talk and text with 100MB of dedicated roaming data for use or access to your existing plan's data while traveling.
- US Travel Passes: Options range from $10 to $80 per pass. Passes include different mixes of talk time, data, and texting depending on your needs.
Pay as you go (PAYG) rates in the US include:
- $1.45 per minute for voice calls
- $0.75 per text
For international travel, options include:
- Roam Sweet Roam: For $12 per-line, per-day, you can enjoy unlimited talk and text with 100MB of dedicated roaming data or access to your existing plan's data for use while traveling.
- International Travel Passes: Destinations are sorted into 3 zones. Prices vary across zones with the cheapest pass coming in at $30 and the most expensive at $100. Passes include different mixes of talk time, data, and texting depending on your needs.
PAYG rates will differ by destination. For more information on Virgin Plus’s international roaming fees, consult their support page.
What About Long Distance Fees?
For most Virgin Plus plans--those designated as “Canada-wide”--any calls placed within Canada will be billed as a local call. For plans without Canada-wide calling and for calls to the US, you’ll incur an additional charge of $0.50 per minute.
For international calls, rates vary by country.
If you plan to place frequent international calls, Virgin Plus offers a few add-ons to help keep your mobile bills budget-friendly!
- Canada-Wide Minutes: Add-ons range from $7 per month for 100 minutes up to unlimited calling for $20.
- Unlimited US Long Distance: For $15 per month, you can call across the border without worrying about long distance fees.
- International Long Distance Saver: For $3 per month, you can enjoy drastic discounts on the per-minute rates to more than 200 countries. Rates start as low as $0.05 per minute.
- Unlimited Long Distance to China and Hong Kong: For $15 per month, you can call China and Hong Kong with no additional fees.
- 1000 Long Distance Minutes to India: For $20 per month, you can call without worry to India. Additional minutes are billed at $0.95.
For more information on pricing and add-on options, check their International Calling Add-ons page.
Does Virgin Plus Offer Wi-Fi Calling?
Yes. If you have a supported iPhone model, they allow calling over Wi-Fi at no additional charge. They do not currently offer an app for Wi-Fi calling on non-supported phones.
For additional information on compatibility or usage, consult their Wi-Fi Calling page.
How About Voice over LTE (VoLTE)?
Yes. Virgin Plus supports both Voice over LTE and Video over LTE on compatible devices. When using VoLTE service, you can switch between voice and video calls as well as use 4G data while on calls.
Not sure if your phone is compatible? Check their Bolt to VoLTE page.
For LTE coverage in your area, check their coverage map.
Can I Tether My Mobile?
Virgin Plus allows tethering for all members with a smartphone and an active data plan. Keep in mind that tethered devices might use data faster than your phone. Be sure to monitor your data bucket to ensure there are no surprises when the bill arrives.
Do They Offer Data Rollover?
No, any data or top-ups purchased are good for the current month of service or prepaid term only.
Does Virgin Plus Offer Add-ons or Bundles?
Yes! Virgin Plus has a wealth of add-ons and bundles to help you add features to your plan and get the most out of your mobile subscription.
Popular options include:
- Mobile TV: For $8 per month, you gain access to more than 40 channels anywhere you have coverage. 5 hours of Wi-Fi viewing is included. Streaming shows over data incurs charges at normal data rates.
- Bundle 10: For $10 per month, you can enjoy Mobile TV access and premium voicemail services--including visual voicemail and voicemail transcription.
- Unlimited Anytime Minutes: Talk until your battery dies for only $25 per month.
- Voicemail Booster: $4 per month increases your voicemail storage to be sure you never miss a message.
Prepaid plans also feature a number of add-ons to add data, minutes and texting features to any plan. Costs range from $3 to $35 per month.
For full details on prepaid add-ons, check out their support page.
Do They Offer Bring Your Own Device/Sim-Only Plans?
Yes! Virgin Plus makes it simple to bring your own supported, carrier-unlocked phone with you to their network. You’ll even save month-to-month over picking up a device from the carrier!
They also offer a phone checking tool to help you get started.
For more information on bringing your own phone to Virgin Plus, consult their support page.
Do They Require a Credit Check?
There are no credit checks for prepaid service. However, monthly service agreements may require a credit check. At the time of writing, this is a "hard" credit check. This means the check will likely appear on your credit report.
Items needed include 1 of the following:
- Canadian Driver's Licence
- Canadian SIN Card or Letter
- Canadian Credit Card
Plus 1 of the following:
- Valid Canadian Driver’s License (Not applicable if used as one of the items above)
- Valid Canadian or Foreign Passport
- Work Visa
- Department of Defense ID
- Permanent Resident Card
- Native Indian Status Card
- CNIB Card
- Valid, Government-Issued Provincial/Territorial Photo ID
- Possession and Acquisition License (PAL)
NOTE: Credit checks from carriers that pull your credit bureau report may impact your credit score. If you're not sure the best options for your credit profile, we suggest contacting the carrier directly before attempting to obtain service.
For more information on credit check requirements and how they might affect your account, consult their Shop with Confidence page.
What About Activation and SIM Fees?
Virgin Plus charges a one-time $50 connection charge for each new line of service or for device upgrades on an existing line of service.
To bring your own phone or tablet, you'll also need a Virgin Plus SIM.
Pay Monthly and prepaid SIM Kits are currently free through their online store.
NOTE: Fees often differ between retail stores and websites. Be sure to check both before signing up or adding a line to your account to maximize savings.
Do They Charge an Early Termination Fee?
While they call it something else--an “Early Exit Charge”--yes. Their Service Terms and Conditions state:
“If you cancel a Virgin Mobile Service that is subject to a Commitment Period prior to the end date, or, if you are a Legacy SuperTab Member with a balance remaining on your Agreement discount, you must pay Virgin Mobile an Early Exit Charge. The Early Exit Charge will be your remaining Device balance (or, for Device Payment Members, the sum of your remaining Monthly Device Payments) at the time of cancellation, as determined in accordance with the "Early Exit Charge" section shown on your Important Member Info ("Early Exit Charge"), plus any applicable taxes.”
Can I Port My Number To or From Virgin Plus?
While Virgin Plus states that they can port your number both to and from their service, they don’t provide clear details.
On their one-time charges page, they say:
“If you want to keep a phone number you have with another wireless carrier, you’ll need to visit a Virgin Mobile store and they can transfer the number for you.”
The same page notes that a number change is typically $35.
However, most carriers don’t charge to bring a number in on a new line of service, so contacting customer care is likely your best option.
Will They Unlock My Phone?
Yes! According to CRTC Wireless Code regulations effective December 2017, they must unlock your phone free of charge upon request.
- You must be or have been a Virgin Plus member
- The phone must be locked to the Virgin Plus network
- The phone must not have a blacklisted IMEI
- The phone must be HSPA/LTE compatible
- Your account must be in good standing. For canceled accounts, all prior balances must be paid in full.
- Subsidized phones must be active for at least 90 days prior to unlocking.
For additional questions about Virgin Plus pricing, features, and coverage, be sure to check our Virgin Plus Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!
If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.
Voice network: UMTS
Data network: HSPA+, LTE
720 King Street West, Suite 905, Toronto, Ontario M5V 2T3
1-888-999-2321 (or 611 from your cell)
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