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What You Need to Know


Offering 4G LTE and 3G services throughout in Quebec, Videotron is known for its double data packages and music streaming without fees. Thanks to roaming agreements with other providers, Videotron subscribers enjoy coverage from coast to coast. All-inclusive plans take the hassles out of domestic roaming as well.

Videotron offers postpaid service only. Plans run between $20.95 and $94.95 per month before add-ons and fees. For multiple lines, the multiplan feature offers 4 lines for $159.95 per month.

Need a new phone? Videotron offers a wide range of the latest phone options. Subsidies make it easy to get a great phone at a substantial discount if you agree to a 24-month contract. Already have a phone? Videotron is currently offering up to 25% off your monthly rate for bringing your own phone!

What’s Good?

  • Bring your own device plans with discounts
  • Phone subsidies available
  • Many plans include unlimited Canada-wide calling and music streaming
  • Flat-rate per-day roaming plans for frequent travelers
  • Multiline discount plans

What’s Bad?

  • Regional requirements

Show more

Notable Features

  • Unlimited Music: Subscribe to a premium-tier plan and enjoy unmetered streaming from 19 of the most popular music services.
  • Student Discounts: Sign up for a 24-month contract and show your SPC card to enjoy 10% off your monthly service and a discount of up to $50 off a new phone.
  • Unlimited Calling: Many Videotron plans include unlimited Canada-wide calling at no extra charge.
  • Daily Travel Passes: Take the worry out of travel with a daily flat-rate pass to more than 100 countries for only $10 per day.

Awards and Recognitions

How’s the Network Coverage and Speed?

Videotron’s network offers coverage throughout Quebec with 4G available at most major cities. They partner with Rogers for coverage throughout the rest of Canada.

You can check coverage and network types in your area at the Videotron support page.

In the 2016 PC Magazine study “Fastest Mobile Networks in Canada,” showed download speeds in Montreal averaging 44Mb/sec and upload speeds averaging 23Mb/sec. Speeds in Ottawa measured at 45Mb/sec for downloads and 15Mb/sec for uploads.

In Ookla’s “Canadian ISPs & Mobile Networks 2015” report, they show download speeds averaging 39Mb/sec and upload speeds of 15Mb/sec.

Does They Charge Roaming Fees?

For most Videotron calling plans--those labelled All-Inclusive--you won’t pay roaming fees for any calls placed inside Canada.

Travelling outside Canada? Videotron offers a number of add-ons to help manage roaming fees.

Options include:

  • US Daily Traveller Pass: Use your existing plan in the US for $6 per day.
  • Unlimited Text Messaging US: Text for free within the US for $10 per month.
  • International Daily Traveller Pass: Use your existing plan in more than 100 countries for $10 per day.

Per use roaming rates vary by destination. For a full list of add-ons and rates, consult their Take Your Mobile Plan on a Trip page.

Does Videotron Offer Wi-Fi Calling?

No. Videotron does not support native Wi-Fi calling or offer a Wi-Fi calling app.

How About Voice over LTE (VoLTE)?

No.

What About Long Distance Fees?

Many Videotron plans include Canada-wide calling with no long distance fees. However, some only include local calling. For $12 per month, you can add Unlimited US and Canada calling  to these plans.

All calls between Videotron mobiles are free regardless of your plan tier.

For international calls, rates differ by country. You can find more about specific calling rates on the Videotron’s International Calls from Quebec page.

Can I Tether My Phone?

There is no mention of tethering in the Terms of Use for Videotron. Forums posts indicate that tethering is possible. However, in their Limitations to Our Support page, they say they will not provide support for the feature.

Do They Offer Data Rollover?

No, Videotron does not offer any form of data rollover.

Do They Offer Add-ons or Bundles?

Yes! You’ll find a variety of options not listed in the previous sections for adding features to your plan or increasing allowances.

Popular options include:

  • Mobile device protection for $7 per month
  • Premium voicemail features starting at $5 per month
  • Caller ID for $5 per month
  • Unlimited incoming calls for $10 per month
  • Unlimited text messaging for $15 per month
  • Voicemail to text for $5 per month
  • Caller ID for $1 per month

For a full list of add-ons, consult their Options page.

Can I Bring My Own Device?

Yes! Videotron supports most unlocked GSM, UMTS, HSPA and HSPA+ devices. In many cases, this will also provide a discount on your monthly rate.

You can find additional information on their Bring Your Own Device page.

Do They Require A Contract?

This depends on your needs.

If you do not have your own phone or the ability to pay retail price for a phone at the time of service, the subsidies from Videotron require a 24-month commitment.

However, Bring Your Own Device plans are not subject to contracts.

What About Activation and SIM Fees?

Videotron charges a $10 one-time activation fee for every new line of service.

If you bring your own phone or tablet, you'll also need a Videtron SIM.

Videotron offers $5 SIM kits through customer support and retail locations.

NOTE: Fees often differ between retail stores and websites. Be sure to check both before signing up or adding a line to your account to maximize savings.

What About Early Termination Fees?

If you have a contract agreement or received a subside, there will be a fee for you to cancel service with Videotron. Their Terms and Conditions state:

“(a) If the cancelled Contract is a fixed-term contract, the indemnity payable will be equivalent to the economic inducement indicated in such Contract less the amount obtained by multiplying this inducement by a fraction representing the elapsed period since the Contract took effect as compared to the total number of months of the Contract in question.

(b) If the cancelled Contract is a contract for an indeterminate term, the indemnity payable will be equivalent to the rebate granted on the selling price of the Equipment acquired, less the amount obtained by multiplying this rebate by the elapsed period since the Contract took effect as compared to the total number of months up to the end of the vesting period of the granted rebate indicated in the Contract.”

For more information on Videotron’s early termination fees, we recommend contacting Videotron and discussing the issue with one of their representatives.

Can I Port My Number To or From Videotron?

Videotron follows all Wireless Number Portability guidelines allowing you to transfer your number from an existing landline or mobile line to your new Videotron line of service.

Requirements are as follows:

  • The account from which you are transferring the number must be assigned to the same name and address as your Videotron account.
  • The account you’re transferring from must be in good standing--including payment of any fees resulting from the porting of the number.
  • The number you’re transferring must be local to your service area.

To start the process, contact Videotron customer care.

Will They Unlock My Phone?

They’ll will unlock any Videotron phone provided the following conditions are met:

  • Your Videotron account must be in good standing.
  • If you received a subsidy, the device must be active for at least 90 days prior to your unlock request.
  • The phone must not be reported lost or stolen.

Unlocking your phone is as simple as visiting your nearest Videotron Store or contacting customer service. Upon successful unlocking, a $50 fee will be applied to your next statement.

For more information, check their Unlock Your Videotron Phone page.


For additional questions about Videotron pricing, features and coverage, be sure to check out our Videotron Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: GSM, UMTS
Data network: GPRS, HSPA

Videotron Customer Service

Mailing Address:
300, Viger Avenue East, Montreal, Quebec

Phone Number:
888-433-6876 (611)

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Review Videotron:

Help inform others by sharing your experience with Videotron

Reviews (4.6/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

steve

great coverage, THE best customer service!

great coverage, THE best customer service!
Luk

Love videotron mobile

Cheap bill always stays the same and data add-ons are also cheap and easy to use. 

Mr.Khan

My Phone Plan & Other Stories lol

I Have Unlimited Talk & Text. Followed By Unlimited Data And Unlimited Tethering To Any Device.. 4G HSPA+  And I Only Pay $99.97 (My Plan Was Offered Around Mid January Of 2014)  I Wish Other Carriers Could Offer Unlimited Talk, Text & Data For Under $80.00!!! It's 2017 And Canadian Carriers Are Very Money Hungry.. Very Sad!!!!  In The US You Get Unlimited Everything For Under $60.00 In Europe It's Less Then 14 Pounds For Unlimited Talk, Text & Data !!!!   Canada Is Embarrassing.. I'm Ashamed To Be A Canadian..   True Story 

I Have Unlimited Talk & Text. Followed By Unlimited Data And Unlimited Tethering To Any Device.. 4G HSPA+  And I Only Pay $99.97 (My Plan Was Offered Around Mid January Of 2014)  I Wish Other Carriers Could Offer Unlimited Talk, Text & Data For Under $80.00!!! It's 2017 And Canadian Carriers Are Very Money Hungry.. Very Sad!!!!  In The US You Get Unlimited Everything For Under $60.00 In Europe It's Less Then 14 Pounds For Unlimited Talk, Text & Data !!!!   Canada Is Embarrassing.. I'm Ashamed To Be A Canadian..   True Story 

Less
Kimberly

KOODO ALL THE WAY!!! Stay away from videotron!

Videotron steals your money and they are always playing dumb like they don't understand your issue. They dodge questions and accuse their faults on their supervisors, they take no responsibility for the satisfaction of the customer! All they want is your money, they don't even try to meet your needs!!!...More
Videotron steals your money and they are always playing dumb like they don't understand your issue. They dodge questions and accuse their faults on their supervisors, they take no responsibility for the satisfaction of the customer! All they want is your money, they don't even try to meet your needs!!!! Stay away from this company! I'm stuck with them for 2 years now because I cannot get out of my contract.... go with Koodo they care about their customer and they take their time to listen to your problems and do everything in their power to make you happy!!!! KOODO ALL THE WAY!!!! Less
Mireille

Run as far as you can from them

They are a bunch of unabled people, right hand doesn't know what the left does. I have been without home phone for over 3 weeks now, since they came to my house. I had to have Bell come back and pay 50$ because of their mess. Every time you speak with customer service, they apologize and screw up a b...More
They are a bunch of unabled people, right hand doesn't know what the left does. I have been without home phone for over 3 weeks now, since they came to my house. I had to have Bell come back and pay 50$ because of their mess. Every time you speak with customer service, they apologize and screw up a bit more. They keep putting you on hold and come back with made up lines and never answer your questions. I asked to speak with a supervisor and they can't even transfer you, it's like they are watch dogs at customer service and try to fix what they messed up in the first place. Even the rep told me not to call in the afternoon because they are juniors so if you have issues, and you WILL, call in the morning. Go to Bell, go to Shaw, Rogers or any others but don't make the same mistake I did. Run, run, run, don't sign anything with them. Less
Mireille

Run as far as you can from them

They are a bunch of unabled people, right hand doesn't know what the left does. I have been without home phone for over 3 weeks now, since they came to my house. I had to have Bell come back and pay 50$ because of their mess. Every time you speak with customer service, they apologize and screw up a b...More
They are a bunch of unabled people, right hand doesn't know what the left does. I have been without home phone for over 3 weeks now, since they came to my house. I had to have Bell come back and pay 50$ because of their mess. Every time you speak with customer service, they apologize and screw up a bit more. They keep putting you on hold and come back with made up lines and never answer your questions. I asked to speak with a supervisor and they can't even transfer you, it's like they are watch dogs at customer service and try to fix what they messed up in the first place. Even the rep told me not to call in the afternoon because they are juniors so if you have issues, and you WILL, call in the morning. Go to Bell, go to Shaw, Rogers or any others but don't make the same mistake I did. Run, run, run, don't sign anything with them. Less

Quebec

I love this provider but sometimes it's a bit expensive and it's only avaible or mostly in Quebec
Videotronsucks

NO WARNING FOR ROAMING unless you spend 50$ extra!

Worst mobile carrier company. No roaming warnings unless you pay 50$ extra. Never been warned about roaming charges inside Canada. Customer service won't waive the charges, they are useless. DO NOT SIGN WITH THEM
Jf

No service

No service in day time in my house where i work! My phone does not even ring and goes directly to voice mail. Makes for unhappy clients.
Jean

The worst costumer service ever , liars , attempt overcharge you all the time

I will talk about it really short and direct , this robbers are not worth my precious time ... When you go to the dealer they will offer you a really "good" deal about plans or packages then after get ready to fight with them for your money because the bills amount to pay wont be what they told you th...More
I will talk about it really short and direct , this robbers are not worth my precious time ... When you go to the dealer they will offer you a really "good" deal about plans or packages then after get ready to fight with them for your money because the bills amount to pay wont be what they told you the first time and will be like that forever ... you will be transfer to agents and seniors all the time to make you give up .. same thing at the Videotron dealer ... cellphone contract!! oh no I highly not recommend you that from this guys because there is when the big mistakes start from them to you always for u to pay more money and then you will have to fight again with them ... you want a cellphone to talk to your friends not to fight with your own provider about your money. Less


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