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Info & Contact


As a division of Telus, Telus Mobility operates three different mobile networks in Canada serving more than 8-million subscribers. Over the past three decades, Telus has grown to become the second-largest Mobile carrier in Canada.

Telus Mobility offers both prepaid and postpaid services. Postpaid plans currently range from $35 to $325 depending on your plan features and device financing. Prepaid plans start at $10 with high-end plans running up to $67.

If you need a phone, Telus offers a wide range of options with 2-year term contracts to help make any phone affordable.

Does This Carrier Fit My Needs?

What’s Good?

  • Device financing available
  • No-term plans available
  • Family sharing plans for added savings
  • Unlimited messaging on many plans
  • Canada-wide calling on many plans

What’s Bad?

  • Features don't stand out from competition
  • Single line plans are not competitive

Notable Features

Choice Plans: With flexible features and the ability to add up to 9 members to the plan, Choice Plans make it easy to keep track of voice and data costs while offering discounts over per-line plans.

Easy Roam: Flat per-day roaming rates keep costs predictable while you’re traveling so you can spend more time enjoying your trip and less time worrying about bill shock when you get home.

Telus Learning Centre: Have questions on how to use your phone? Telus offers one-on-one training for common phone functions and accessories to help you make the most of your monthly service.

Data Manager: Fully-customizable notifications on data usage, cost-based data blocking and other features help to ensure that you’re never surprised when you open your monthly bill. The feature is also great for keeping younger phone owners from using all of your data in a single afternoon.

Awards and Recognitions

How is Their Network Coverage and Speed?

While Telus doesn’t mention specific figures, they do promote their coast-to-coast network coverage.

Data from OpenSignal breaks down Telus Mobility network types as follows:

  • 50% LTE (4G)
  • 34% HSPA+ (4G)
  • 11% HSPA (3G)
  • 4% UMTS (3G)

You can check coverage and network types in your area using their Coverage Map.

Notable considerations include:

  • Extended coverage in Manitoba is only available for HSPA/LTE devices
  • Prepaid service unavailable in extended Manitoba coverage areas
  • Data speeds and features may be limited in extended Manitoba coverage areas
  • Usage in extended Manitoba coverage areas limited to 50% of your overall monthly usage

In the 2016 PC Magazine study, “Fastest Mobile Networks in Canada”, Telus ranked second for national average speeds. LTE download speeds measured at 53.26Mbits/s while LTE upload speeds measured at 15.33Mbits/sec.

Additional data from OpenSignal shows an average LTE download speed of 17.9Mbits/sec and LTE uploads of 8.9Mbits/sec. 3G downloads measured at 3Mbits/sec and 3G uploads at 1Mbit/sec.

Do They Charge Roaming Fees?

For the majority of Telus Mobility postpaid and prepaid plans, if you have coverage you can call within Canada with no worries.

If you’re traveling to the US, you’ll find some add-ons to help manage costs:

  • Easy Roam: For $7 per-day, per-line you can use the data, minutes and text allotment from your plan anywhere in the US.
  • US Combo Passes: Costing between $25 and $80, these passes add US minutes, text and data to your plan for 30 days from the date of activation.

Pay as you go rates in the US include:

  • $1.50 per minute for voice calls
  • $0.60 per sent text
  • $5.00 per MB of data used

International roaming add-ons include:

  • Easy Roam: For $10 per-day, per-line you can use the data, minutes and text allotment from your plan in more than 100 popular destinations around the world.
  • Combo Passes: Save money over purchasing individual passes for text, minutes and data with combo passes. Prices vary by location.
  • Data and Text Passes: Need to add some text or data to your plan while abroad? These add-ons will keep you in touch with those back home. Prices vary by location.

For pricing and additional details on specific destinations, refer to their Travel page.

Do They Charge Long Distance Fees?

Many plans offer nationwide calling. If you have a local calling plan, long distance fees within Canada will vary based on your plan and location.

For international calling, Telus offers a number of calling add-ons to help you save money:

  • International Long Distance Saver: For $2 per month you can save up to 95% off the standard per-minute rate on international calls. Discounts are available for more then 200 countries.
  • Country-Specific Calling Add-ons: If you frequently call the US, India or China and Hong Kong, you’ll find packages ranging from $15 to $20 to keep calls affordable.
  • Minute-Based Add-ons: Lastly, there are four add-ons, ranging from 60 minutes to 1000 minutes per month with a pool of countries from which to choose. Prices start at just $5.

You can find more about specific calling rates and options on their Long Distance page.

What is Their Tethering Policy?

Telus allows you to create a wireless hotspot using any supporting mobile phone or tablet with a data plan. Remember, any data used while tethering counts against your monthly bucket. Computers and game consoles with often use data much faster than mobile devices. Always keep an eye on your usage if you decide to tether.

Do They Offer Data Rollover?

No. None of Telus Mobility’s prepaid or postpaid plans include data rollover.

Do They Offer Add-ons or Bundles?

Yes! All plans include voicemail, nationwide texting and picture messages. Postpaid plans also include unlimited family calling. Looking to add more features to your plan? Telus Mobility offers a number of add-ons.

Popular postpaid options include:

  • Data Top-Ups: From 200MB to 2GB, you can easily add data to your bucket and avoid costly overage fees.
  • Texting: You can add international text messaging to your plan starting in increments ranging from 100 to unlimited.
  • Premium Voicemail: By default, many plans only include voicemail storage for up to three messages. With add-ons you can increase storage space, upgrade to Visual Voicemail on your iPhone or have voicemails transcribed to text.

Popular prepaid options include:

  • Data Top-Ups: With add-ons ranging from 100MB to 1GB, you can always be sure you have data when you need it.
  • Minute Top-Ups: Adding minutes to your plan is easy. Voice add-ons allow you add up to 250 local minutes to your monthly allotment. You can also add unlimited calls to a single number and unlimited early and evening and weekend calling for 30 days.
  • Premium Voicemail: Expand your voicemail storage to 10 messages.

Do They Offer Bring Your Own Device/Sim-Only Plans?

Yes! Bringing your own device to Telus offers a discount on your monthly plan and no need for a monthly device financing payment. Be sure that your device is carrier unlocked and supports 4G or 4G LTE networks.

For additional information on compatibility with their network, Telus offers an easy-to-use online tool.

Does This Carrier Require a Credit Check?

There are no credit checks for prepaid service. However, monthly service agreements may require a credit check. At the time of writing, this is a "hard" credit check. This means the check will likely show up on your credit report.

Items needed include 1 of the following:

  • Canadian Driver's Licence
  • Canadian SIN Card or Letter
  • Canadian Credit Card

Plus 1 of the following:

  • Valid Canadian Driver’s License (Not applicable if used as one of the items above)
  • Valid Canadian or Foreign Passport
  • Work Visa
  • Department of Defense ID
  • Permanent Resident Card
  • Native Indian Status Card
  • CNIB Card
  • Valid, Goverment-Issued Provincial/Territorial Photo ID
  • Possession and Acquisition License (PAL)

NOTE: Credit checks from carriers that pull your credit bureau report may impact your credit score. If you're not sure the best options for your credit profile, we suggest contacting the carrier directly before attempting to obtain service.

For more information on credit check requirements and how they might affect your account, consult their Terms of Service.

Do They Charge an Early Termination Fee?

Depending on your account status, you may have an early termination fee if you choose to cancel service. On Telus’ Mobility Service Terms support page, they note:

“To cancel your service, contact TELUS with the date you want the cancellation to be effective. Cancellation fees may apply.”

Can I Port My Number To or From Telus Mobility?

Yes! Telus Mobility follows all Local Number Portability requirements to make it easy for you to bring your number from your existing carrier or landline.

To transfer the number to or from Telus Mobility:

  • You must have a Telus Mobility account
  • The account that you wish to transfer to or from must be active and in good standing
  • The area code of the number you wish to transfer must match your local calling service area

Telus notes that the process may take up to 2.5 for non-Telus mobile numbers and up to 48 hours (2 business days) for landlines.

You can find full details on starting the process on their support page.

Will Telus Mobility Unlock My Phone?

Yes! Telus Mobility will unlock any phone locked to their network provided you meet the following conditions:

  • Prepaid services or subsidized devices must be active for at least 90 through Telus before unlocking
  • The device must not be reported lost or stolen
  • The device is associated with your account

Unlocking your device through Telus requires a one-time payment of $50. For prepaid devices, there must be a balance on the account large enough to cover the unlock fee at the time of the request.

You can start the unlocking process by calling customer care.


For additional questions about Telus Mobility pricing, features and coverage, be sure to check out our Telus Mobility Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know, it's definitely appreciated and will help make this page better for everyone.

Voice network: HSPA 850/1900 MHz, LTE 1700/2100 MHz (AWS)
Data network: HSPA, HSPA+, LTE

Telus Customer Service

Mailing Address:
200 Consilium Place, Suite 1600 Scarborough, Ontario M1H 3J3

Telephone:
866-558-2273 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Telus Question?

Visit the Telus Q&A Forum to get answers, ask a question or help others.


I rate Telus:

Help inform others by sharing your experience with Telus

Reviews (4.2/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Sam_Fisher

Not as great as I hoped

Telus was great the first two years but recently the plans have gotten very expensive, the online website doesn't work for payments (so you have to phone every phone bill),  and the representative wasn't very transparent when my spouse got his new plan. Thankfully I haven't started a new contract... More

<p>Telus was great the first two years but recently the plans have gotten very expensive, the online website doesn't work for payments (so you have to phone every phone bill),  and the representative wasn't very transparent when my spouse got his new plan. Thankfully I haven't started a new contract and think I will check out the other competitors. Overall not the greatest experience. </p>

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Cyndy

Almost everything is bad

I live in eastern Canada. When I lived in the west Telus provided good service. However since I have been here I have had problems with data, customer service and coverage. After having Telus for about three years with no issues with my data this November my data charges started climbing alarmingly.... More

I live in eastern Canada. When I lived in the west Telus provided good service. However since I have been here I have had problems with data, customer service and coverage. After having Telus for about three years with no issues with my data this November my data charges started climbing alarmingly. I went to a Telus store to talk about it. They advised I shut off my mobile data for part of the day. I did this and my bill shrunk so I thought everything was ok. I kept up the practice of keeping my data off for a large part of each day. The next bill I received started to climb alarmingly once again. I called customer service and the agent was rude scolding me for having such high data. I tried to tell her what I did to control it and she was uninterested even after I told I would leave the company unless we could work it out. She asked me no questions about my usage and offered me no solutions and seemed completely uninterested in the fact that I would leave the company. The other issue is that my coverage has been spotty. In certain buildings I hit dead spots where even my phone will not work. 

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jme

Ridiculously expensive, somewhow my phone bill is $400/month every month even though the base plan is $200. Worst customer service ever

Ng

Worst customer service ever

I ordered my phone more than three weeks ago and was expecting to receive it within 3 to 8 business days, now it is 18 business days and when I follow up they are not even able to give me an exact estimation of when I'll get it!!!When I complain they just say "we are busy", they are even not respect... More

I ordered my phone more than three weeks ago and was expecting to receive it within 3 to 8 business days, now it is 18 business days and when I follow up they are not even able to give me an exact estimation of when I'll get it!!!When I complain they just say "we are busy", they are even not respectful enough to take responsibility. The representative was  so rude that I hate to talk to them again!

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P

Greedy

Very poor. They will always find a way to charge you extra dollars. 

<p>Very poor. They will always find a way to charge you extra dollars. </p>

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Ali

Great service

Very satisfy.

Very satisfy.

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Cliff

Great Service at Chinook Telus Ground floor!!

We were thinking of changing over to Bell....due to not being treated very well by an Loyalty employee, I have been with Telus for 20 years and he was rude and made me feel like it was no big deal and made no effort too help us. So feeling frustrated we thought it was time to make a change and tr... More

<p>We were thinking of changing over to Bell....due to not being treated very well by an Loyalty employee, I have been with Telus for 20 years and he was rude and made me feel like it was no big deal and made no effort too help us. So feeling frustrated we thought it was time to make a change and try out Bell. Then I thought we should try and call Telus back and ask for someone else. After talking to Trina &amp; Christina from Loyalty who took the time to help us...we changed our minds and decided to stay with Telus. Trina set it up so we could pick up our phones without a hassle. Those girls were super friendly and helpful. That's where we met Leslie and Joe....great guys who were extremely friendly efficient and knowledgable. They made our visit a pleasant experience and that makes a huge impact.   We will defiantly send our family and friends to the Chinook  location on the ground floor. Thanks to these great employees  you kept us as happy customers :)))</p><p>F &amp; C<br><br></p>

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F.T

Leslie & Joe at Chinook Telus Great guys!!!

We were thinking of changing over to Bell....due to not being treated very well by an Loyalty employee, I have been with Telus for 20 years and he was rude and made me feel like it was no big deal and made no effort too help us. So feeling frustrated we thought it was time to make a change and t... More

<p>We were thinking of changing over to Bell....due to not being treated very well by an Loyalty employee, I have been with Telus for 20 years and he was rude and made me feel like it was no big deal and made no effort too help us. So feeling frustrated we thought it was time to make a change and try out Bell. Then I thought we should try and call Telus back and ask for someone else. After talking to Trina &amp; Christina from Loyalty who took the time to help us...we changed our minds and decided to stay with Telus. Trina set it up so we could pick up our phones without a hassle. Those girls were super friendly and helpful. That's where we met Leslie and Joe....great guys who were extremely friendly efficient and knowledgable. They made our visit a pleasant experience and that makes a hugWe were thinking of changing over to Bell....due to not being treated very well by an Loyalty employee, I have been with Telus for 20 years and he was rude and made me feel like it was no big deal and made no effort too help us.  So feeling frustrated we thought it was time to make a change and try out Bell. Then I thought we should try and call Telus back and ask for someone else. After talking to Trina &amp; Christina from Loyalty who took the time to help us...we changed our minds and decided to stay with Telus. Trina set it up so we could pick up our phones without a hassle. Those girls were super friendly and helpful. That's where we met Leslie and Joe....great guys who were extremely friendly efficient and knowledgable.  They made our visit a pleasant experience and that makes a hugh impact on us. We will defiantly send our family and friends to the Chinook  location on the ground floor. Thanks to these great employees  you kept us as happy customers :)))</p>

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Brent

Best Customer Service of Any Company I Have Ever Dealt With, not Just Mobile Carriers

I can not believe what Telus just did for me. I recently returned from the USA and had a whopping bill for 100$ plus my regular bill for my data usage on my IPAD. When I explained to the rep I was working with that I had added the 7$ a day roaming plan on my cell phone and my IPAD has shared data... More

<p>I can not believe what Telus just did for me. I recently returned from the USA and had a whopping bill for 100$ plus my regular bill for my data usage on my IPAD. When I explained to the rep I was working with that I had added the 7$ a day roaming plan on my cell phone and my IPAD has shared data with my phone and so I thought it would automatically be included when I added the roaming, she gave me a credit for the full amount of the data usage on my IPAD. This is incredible service because I even offered them that I could see I did not understand the policy properly and so if they wanted to charge the 49$ on both devices that it would have cost if I had activated easy roam on both, as that would have been the fair thing to do. The rep said no we will offer a full credit of 100$ that is incredible, I made a mistake and they still saved me $49 that I even offered to pay to fix my mistake how awesome. <br><br>     A few weeks later I foolishly left my phone in a movie theater cup holder. I realized  immediately after leaving the theater that I had forgotten my phone and I went back to check for it but it was gone. I called the theater every day for a few days hoping that someone may have been kind enough to turn the cell phone in, but after a week I had to conclude that it was a lost cause and the phone had been stolen. I chatted with a  rep who suggested I call the customer retention team as they may actually be able to help me out. I fully expected that Telus would not be able to offer me anything, nor did I expect them to as it was not their fault that I lost the phone. However, they forgave half the remaining balance on the lost device and replaced it with the same device I had previously with zero upfront cost. This, of course, required renewal of my plan for the next two years, but I don't think I would ever use another mobile carrier anyways so it does not matter. Just incredible the distance they are willing to go to help clients. In three weeks this company has provided me with over $250 dollars in credit to help me out. No other company has ever tried to help me out like this, especially with something that is not even their fault.<br><br>I will add one additional note. I have been a Telus customer since 2011 and never paid a bill late. The rep that I spoke to did say that due to my excellent record this is why they were able to offer me such a good deal, but still this is just incredible above and beyond customer service.<br></p><p><br></p>

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a

never a problem

react timely and efficiently with no hassle.  unlike rogers who are scum bats to deal with

react timely and efficiently with no hassle.  unlike rogers who are scum bats to deal with

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