See All

Popular Plans


Cellular Safety

  • $16.58 per month

iPad - 5 GB

  • $35.00 per month

iPad - 500 MB

  • $20.00 per month
See All

Popular Phones


Motorola Moto Z

  • 8 /10
  • $0 - $1039
Reviews

Apple iPhone 7

  • 8 /10
  • $899 - $1853
Reviews

Apple iPhone 7 Plus

  • 9 /10
  • $1049 - $2257
Reviews
See All

Popular Tablets


Apple iPad Pro 9.7

  • 9 /10
  • $499 - $1294
Reviews

Apple iPad Air 2

  • 9 /10
  • $499 - $1499
Reviews

Apple iPad Mini 4

  • 9 /10
  • $439 - $769
Reviews

Info & Contact


Voice network: CDMA
Data network: 1xRTT, HSPA+

SaskTel Customer Service

Mailing Address:
SaskTel, PO Box 2121, Regina, SK S4P 4C5

Telephone:
800-727-5835

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


SaskTel Question?

Visit the SaskTel Q&A Forum to get answers, ask a question or help others.


I rate SaskTel:

Help inform others by sharing your experience with SaskTel

Reviews (3.8/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

sasktel for Saskatchewan is a joke

alot of dead zones! overly annoying. plans are over priced.

alot of dead zones! overly annoying. plans are over priced.

Less

Sasktel needs new management

the company is just not what it used to be. i need to reset my router every other day... the services are more expensive than competition but not as good. at some point, the government needs to call it quits and let sasktel be acquired so they can step up their game. 

<p>the company is just not what it used to be. i need to reset my router every other day... the services are more expensive than competition but not as good. at some point, the government needs to call it quits and let sasktel be acquired so they can step up their game. </p>

Less

Sasktel is not doing very good we have call the Sasktel office more than 12 times in 2 weeks because are internet isn't working. We also live where the internet is good

not impressed

Use to think sask tel was great. (Always had good service). As of late I no longer feel this way. Have landline troubles now for almost to weeks. Can't seem to get a service tech out (keep making excuses) and yet I'll still have pay my monthly fee. Also cell service is horrible. May be time for priv... More

Use to think sask tel was great. (Always had good service). As of late I no longer feel this way. Have landline troubles now for almost to weeks. Can't seem to get a service tech out (keep making excuses) and yet I'll still have pay my monthly fee. Also cell service is horrible. May be time for private services.

Less

Horrible cell service

Sasktel needs to improve cell service in rural areas. We have to pay the same rates as people in the cities but get very poor service. I tried 10 calls from my home phone to 3 different cell numbers (one was in our yard at the time) and each one went straight to voicemail cause they were out of r... More

<p>Sasktel needs to improve cell service in rural areas. We have to pay the same rates as people in the cities but get very poor service. I tried 10 calls from my home phone to 3 different cell numbers (one was in our yard at the time) and each one went straight to voicemail cause they were out of range. This is terrible especially when you can see the tower from our yard. When you call to complain no one at Sasktel cares. </p>

Less

Expenssive

It has good wifi and service but is really expenssive

It has good wifi and service but is really expenssive

Less

Sasktel Fusion internet is complete crap.

Living in 2015 you'd expect having better internet then what you had 5 years ago. Sadly that is not the case. Fusion internet is overpriced and complete shit. You're given a download speed of 5 Mbps but that only lasts for 50 GB (which in this day and age is slim to none). Now if only I ever got 5 M... More

Living in 2015 you'd expect having better internet then what you had 5 years ago. Sadly that is not the case. Fusion internet is overpriced and complete shit. You're given a download speed of 5 Mbps but that only lasts for 50 GB (which in this day and age is slim to none). Now if only I ever got 5 Mbps.

Less

Hi All, I want to let you all know our experience with Sasktel Fusion service, and the dealer that installed it. For those of you that aren't from around here is a 4G/LTE based rural internet service, that is supposed to give users a very nice 5MBps download speed. The initial install costs a minimum of 800$, but can be upwards of 2-3000$ if a tower is needed. The service is 80-90$ per month. It's not cheap. First off, there have been rumors flying the towers are being over sold (note this for later), but, rumors are rumors, right??? Well, it was a bit more than a rumor given that my neighbor called and asked for an install about 6 weeks ago and was told the tower was full, but just 2 weeks later someone else just down the road had it installed...... hhhmmmmmm.....that's odd. For 10-12 months, it was great. In the last 6 weeks it's been awful, and what's been even more awful is Sasktel and the Dealer's (Chittronics, Montmartre, Owner Cory Chittenden) willingness to even hear us out that there is a problem. My first reach out for help was to the Sasktel help line. They were entirely useless. We were told that the problem was that we had used 50GB (yes, FIFTY) of data. This is impossible. We don't stream. We don't use netflix. We don't us iTunes for movies. We have (well, had) no kids that are online gaming, and I don't online game. We were told we were also throttled for the same reason back in June, but we weren't - service was fine. I asked to speak to a manager over and over and met much resistance. I was put through to a 2nd level support guy, not a manager. He was also useless (clearly in his position due to union seniority rather than skill and experience). I asked to speak to a MANAGER and was told that someone would call me by the end of the day. That call back took 23 days - yes TWENTY THREE. During that call I was told that there's no way for them to log in to our system to try and help, nor was there a way for them to determine what could be causing the with the massive data usage. (note this for later) In the interim, I reached out to Chittronics for help. Their very helpful receptionist told be that they've been hearing all kinds of problems lately, and that she'd have a tech come out ASAP. That took a couple days (fair enough). When he come out he said everything was fine, and blamed our home network and tried to leave as soon as he could. I wouldn't let him, and I'm glad I didn't because then I started learning some stuff. I learned: They can indeed log in to assess the system, but they're not trained on it or just lie to their customers. They can indeed run reports as to where the data is being used, but they're not trained on it or just lie to their customers. That Sasktel has run out of equipment, entirely, province wide, so there is no back up equipment to swap out for any existing customers - which number in the 1000's That Sasktel tells it's dealers that the modem and antenna MUST be paired - therefore they would have to get 30' up in my yard to swap the antenna as well as the moden/router unit.....buuuutttt they tried to use an "unmatched" modem to help a customer out and it works just fine. While the tech was here, I called the owner of the Chittronics - I have his number because I loaned him my Manlift for 6 months in early 2015 - SIX months - based on a "vouch" from a very good childhood friend of mine. He immediately took an aggressive tone, and blamed our home network. He also began contradicting his tech and his receptionist saying that there hasn't been a rash of failures, and that the "NETWORK IS SOLID", and that "TOWERS CANNOT BE OVERSOLD". I took the very same tone with him and challenged every last thing he said, and I'm glad I did because I learned some more stuff. I learned: The towers can indeed be oversold, and most likely are. The reason for this is that the only method that Sasktel employs to ensure capacity limits are kept is to send out a fax - yes, just a fax - to their dealers stating "STOP SELLING". Well, low and behold some dealers KEEP SELLING!!! Huh?? Who knew??? OH wait, I did I also learned that the reports can indeed be run, and Cory promised me he'd get on that the next day. That was August 22nd, it's now Sept 7th, and we've seen hide nor hair of a report. That some genius at Chittronics rolled their manlift, so even if they were so inclined to try and help us out they'd not be able to, unless the tech was gonna shimmy up the pole......which I'm sure wouldn't be safe, or effective. I was told that were were again throttled for the August billing period (yet I could still run speed tests of 5-7.5MBps......strange) After that I started troubleshooting myself. Unplugging things, isolating things, etc, etc. I've spent 1.5 full days on this so far. I found that at times even when I am completely disconnected from everything other than the Sasktel modem/router unit our service is very spotty. There are times when I get 7.5Mbps, and times when it's .25Mbps, or even just times out during the speedtest. This was reported to Cory, to which he then had no answer. The other very interesting point is that even when we were told we were throttled to 2MBps, i could get 4,5,7.5MBps....... How is that???? Hmmmmm.....wierd. Around that time the 23 days before a call-back came. A very nice young lady called Holly from Sasktel called us, wondering how things were going - so we told her!!! Holly was the first person that CARED. She is the manager of the billing department, but for some reason has a dual role as a high level customer service person. Again, she's very nice, but used too many corporate words like "escalate" and "unfortunately" and "other department" so I asked to speak with her boss. Now we're onto a nice lady called Robyn, who makes us feel like we're being listened to, but time will tell on the results. As of today we still have horribly inconsistent service. From about 21:00 last night until noon today it was completely out. This has been going on for 6 weeks. After learning more about networking than I care about, I think that the router side of the modem/router combo is pooched. I've expressed this several times, to several people, yet no one has shown up at our gate/door with a new unit to try. My neighbor has been doing some web searching and found several others having similar problems to us, including the unexplained MASSIVE data usage. Now, the most recent slap in the face is a 160$ bill (arrived today) for the service call that accomplished NOTHING!!!! I took a pic of it and texted it to Cory, thinking that maybe it was produced by his staff automatically - NOPE!!!! A very insulting, yet entertaining text exchange occurred which I, without question, will be sharing with the managers as Sasktel, and would be happy to share with anyone who wants to see it - PM me. This has been a long read, and for that I'm sorry, but I'd much rather you see this an not go through the frustrations we have. This is a premium service, and we expect a functional result (actually, we expect a premium result, but right now I'd just take WORKING). -Jeremy. ps - I hope like hell that one of Sasktel's paid social media searcher's find this. No, I won't be taking it down, and I won't be retracting anything. It's all true, all fact, and I can back every last bit of it up.

Some updates, I'll be as concise as possible. After the sept 9th visit, I completely disconnected my entire home network, and sat there mindlessly watching ping tests whiz past. I was able to capture multiple packet drops, and latency's that were way out of the acceptable range. I tried to let the ST rep know this, but they wouldn't get me in touch with him. Fortunately the PC Place guys were kind enough to share there cel numbers with me, so I was able to get through to them and find out what is normal, and what isn't. The findings were, without question, ABnormal. So, now Sasktel, and everyone else who's been doubting me and telling me I'm wrong for 8 weeks, is forced to listen. Robin Harris, the Sasktel Customer service manager, tune then changed 180degrees. It went from "we're going to help you", "you're being heard", "we take responsibility for this" to "well, we are going to change out the defective equipment - even though we don't have to - but if this happens again, we won't be helping"...... WOW!!!! That's sure is a switch!!! This conversation was also the one where we were to address the issues with the owner of Chittronics' insulting string of text messages sent my way after I dared question the 160$ bill that was sent to us after absolutely nothing was accomplished or made better. The conversation was quite simple "Jeremy, I will not share with you any discipline or coaching that occurs with our employees or out dealer network". Now that's accountability!!!! The guy who benefits greatly from our tax dollars in the Montmartre area is immune to anyone knowing the results of his hot-headedness. Makes sense. See the dropbox link below for some screenshots of that interaction. https://www.dropbox.com/s/xscpgk404075apt/Screen%20Shot%202016-09-27%20at%2019.17.41%20.png?dl=0 During this conversation Robin also offered "why don't we just cut ties....we'll come take the equipment down and we'll go out separate ways"..... what!!??? Are you kidding?? So now your proven as wrong after 8 weeks of blaming me, and you wanna turn tail and run??? Wow, again. My answer was "no". So, the helpful guys from PC Place came out on the 16th and started the swap-over. He couldn't quite get everything done that day due to a scheduling issue, but he made time to get out and get it finished ASAP early the following week. He found 2 major faults with the chittronics installation. One - a continuous wire was NOT used from the antenna to the modem - something that is a no - no. So, instead they spliced it - and in doing so knicked part of the wire that was not repaired. Also, the PC Place installer found that a wire on our surge protector was loose, and therefore was a significant fire hazard. When we put up our business, code stated that we had to run individual 12g ground wires from every plug in to the breaker box, but I guess code doesn't have to apply to installs like fusion. Also, something that's been wrong the entire time is that the two kids that Chittronics sent out to do the install hammered the grounding rod into our driveway, even though I asked them not to. So, now when I'm plowing snow I get to worry about that too. Great. In that interval, I also had a very nice chat with someone who is very much "in the know" about this product. They'll remain nameless out of respect for their help. The Huawei equipment that Sasktel chose to go with, that we are left with no other choice than to go with, is complete ***. The processors within the modem/router box are known to burnout and fail. There is no way to simply have the box spit out usable signal that then you can distribute throughout your home as you see fit. The Huawei box has to be the one that hands out the IP addresses for your home network, and there's no way around that. THIS IS NOT THE SAME AS YOURLINK OR OTHER RURAL HIGHSPEED SERVICES - BEWARE. The new install is working great. I've got most of my network back up and running and it seems to be working just like it was before all this garbage started 10+ weeks ago. So now it's time to talk about some compensation for all this time wasted and frustration.... pay close attention to this part - you all need to know some very important points before you consider going with fusion. Robin offered us compensation for the 8 weeks that we were without service, but stated clearly that that was "over and above what they needed to do since they replaced all of the equipment for us free of charge".....the equipment was defective!!! WTH??? That was very very insulting. I lost 2 full days of my time trying to troubleshoot this, and prove to them that THIS WAS NOT AN ISSUE WITH MY NETWORK. I said is dozens, if not hundreds of times, and in the face of overwhelming evidence they remained adamant that this was my fault. I had to turn to these online forums before they really "jumped" - that's brutal. No one should have to be an online mouthpiece just to get the service that they pay for. BEFORE YOU GO WITH FUSION, YOU NEED TO KNOW THE FOLLOWING: 1. You, and your service/support needs will be tossed back and forth between ST and the dealers like hot potato 2. You likely don't know it, but if you go with Fusion, YOU own the equipment. You have no choice in the quality, brand, or country of origin of the equipment. The equipment is ***. If that crappy equipment fails after it's one year warranty, you are 100% on the hook for the replacement or repair to it - including manlift rentals, etc. This could easily be another 2-3000$ bill - THINK ABOUT THIS before you choose your provider. Yourlink was far from great, but when there was an equipment issue they came and dealt with it. 3. Fusion is not cheap to get. An install can easily cost 2500$ if you need a tower in your yard. 4. Fusion is not cheap per month. It's a premium service at 80$ per month. It's capped at 5MBPs (vs. 100MBPs for premium services in the city), and 50GB total per month. 5. Very few people at Sasktel actually understand the fusion system. Their entry level call center people certainly don't, and their second level people don't either. You will likely have to raise all kinds of chaos even to get to someone that A. Cares, and B. Knows what they are talking about enough to help you. You will be told stories by one person that is completely contradicted by another. They will call each other liars. You will be blamed for problems with your service and told they cannot help you from their desk (a false statement). You will be left in the middle with a 90$ a month bill and no internet service. 6. Sasktel has very very poor control of dealers overselling towers. Their method of controlling volumes is to tell the dealers, via fax, to stop selling. Sounds reasonable - "Dear Mr. Wolf, please stop eating the sheep. Thanking you in advance. Yours, Sasktel." I have been told by too many different people that this is the case for it not to be true. 7. Sasktel will pretend they care, until they have to put their money where their "care" is, and then their tune will change. 8. At the end of it all, if Sasktel is proven to be wrong beyond a shadow of a doubt, they are not above simply shrugging their shoulders, saying "well, we tried" and saying they can't provide the service that they won't allow any other telecom to provide in this province. Unreal. 9. For those of you that are new here, or that have forgotten, Sasktel is a monopoly in this province. If you think that they are going to act with accountability or reason, they won't - because they don't have to. They can hide names from you, they can blame unnamed people, they can just not call you back and get away with all of it. Remember this next time you hear that Brad Wall is looking to privatize it. Don't forget the $50M smart meter fiasco either..... I assume that this post is going to all be taken down by Sasktel PR people, so I am going to post it in a couple other SK community forums as well - the rider forum, an ATV one, etc. This experience has been absolutely brutal to say the least. I'm disgusted by Sasktel's arrogance. I truly hope that privatization comes swiftly and without warning, such that accountability and competition will be introduced into this market. I used to thing the SLGA was the crown that had to go first, but I've changed my mind. I can live without booze (or make my own), but in 2016 living without the internet in our modern world is pretty tough (and believe it or not I don't know how to put up my own cel towers). Hope you're all doing well out there, and that you never have to struggle with what should be a fairly simple thing to provide. If you do, I hope my posts help you out some. -J.

We were very satisfied

Mike attended at our home to install HD and pvr equipment today February 9th. both my husband and I found this SaskTel installer to be so pleasant and respectful of our space. his character and personality were calm and attentive to our need. Mike promptly offered to give us instructions on the u... More

Mike attended at our home to install HD and pvr equipment today February 9th. both my husband and I found this SaskTel installer to be so pleasant and respectful of our space. his character and personality were calm and attentive to our need. Mike promptly offered to give us instructions on the use of the remote control according to the new equipment. as older folks, it is important for a lesson to be given in slower manner, to which he showed comfort and patience to our age learning. This installer is amazing!

Less

Horrible corporation and the worst customer service I have ever experienced.

Sasktel is by far the most incompetent internet, TV and phone provider I have ever dealt with. After moving to Saskatchewan a little over 4 years ago I have had numerous horrible experiences with the company. Their internet service is likely the poorest in Canada and certainly the worst I have ever... More

Sasktel is by far the most incompetent internet, TV and phone provider I have ever dealt with. After moving to Saskatchewan a little over 4 years ago I have had numerous horrible experiences with the company. Their internet service is likely the poorest in Canada and certainly the worst I have ever experienced. The internet is slow and cuts out constantly. I have lived in multiple different places within Saskatchewan, in both Saskatoon and Regina, and at every place it has been the same story with the internet. There phone support is terrible and they have absolutely no idea what the real problem is and why its not working, so their only advice it to reset the modem ever 5 minutes. I have had numerous techs come out to my place to fix the problems on multiple occasions. They never resolve the issue in the first trip to the house and the next time they send someone it's a completely different person who hasn't even been told what was done the previous time so I have been left trying to explain it to yet another person who has no clue how to fix it. Their services, or lack there of, are an absolute waist of money. If you want services that are actually useful, I suggest going with any company other than Sasktel.

Less

Great customer support provided by Saul

Very pleased with the support provided by Saul at the Sasktel store on Clarence on Jan 16, 2016. Saul provided the information I needed in an efficient manner without making it feel rushed or overwhelming. His explanations and suggestions were given in a respectful and informative way. He clari... More

Very pleased with the support provided by Saul at the Sasktel store on Clarence on Jan 16, 2016. Saul provided the information I needed in an efficient manner without making it feel rushed or overwhelming. His explanations and suggestions were given in a respectful and informative way. He clarified why I had exceeded my data limit as well as suggesting a satisfactory, reasonable solution going forward. An experience that could have been frustrating and unpleasant for someone with limited tech knowledge turned out to be very satisfactory. He's definitely a positive rep and should be a "keeper" for Sasktel. Thanks Saul.

Less

This corporation is very poorly run

After 40 years of paying my bills on time, I missed a few payments by mistake. These people cut off my phone and charged me $35 to reactivate my phone. Tired of their crap. Will happily go elsewhere.

After 40 years of paying my bills on time, I missed a few payments by mistake. These people cut off my phone and charged me $35 to reactivate my phone. Tired of their crap. Will happily go elsewhere.

Less

I invite you to try a global competitor, and perhaps watch your billing AND service get screwed up.