What You Need To Know

Owned by Telus, Public Mobile offers 3G and 4G mobile service using the Telus network. Known for their customizable bundles, they offer greater flexibility than many prepaid carriers. Their 10-day bundle is a great option if you only need occasional service or a temporary line.

Public Mobile’s prepaid bundles start around $15. Voice minutes and texts are unlimited if added to your bundle. The big difference in costs comes with data. The most expensive monthly bundle runs $80 per month before taxes and fees.

Public Mobile is a SIM-only service provider. There are no device purchasing or financing options. However, their 3-in-1 SIMs fit most phones. If you have an unlocked phone already, getting started is as simple as buying a SIM, activating it and inserting into your phone.

What’s Good?

  • Flexible bundle options
  • Affordable U.S. roaming add-ons
  • Unlimited Canada-wide talk and text available
  • Unlimited US calling available

What’s Bad?

  • No phone financing or purchasing
  • International roaming support limited to the U.S.

Notable Features

  • Flat-Rate Bundles: Available in 10-, 30- and 90-day increments, you can choose how long your service is active for added flexibility.
  • Unlimited Canada-wide and US Calling: Have friends or family in the States? You can talk all you want with Public Mobile.
  • Public Mobile Rewards: Earn discounts on your monthly bundle through enabling auto payment, helping out on the community forums, referring friends or maintaining service for a year or more.

Awards and Recognitions

How’s the Network Coverage and Speed?

Public Mobile uses Telus’ network. This means you get the same coverage and speed as Telus without the costs!

You can check coverage and network types in your area at the Public Mobile support page.

The Telus network ranked second for download speeds in both the 4G and 3G network categories in Tutela's 2018 "Mobile Experience Report", tests showed an average speed of 15.68Mbits/sec for 4G downloads and 5.30Mbits/sec for 3G downloads. Uploads speeds averaged 8.70Mbits/sec across both 4G and 3G networks.

The 2016 PC Magazine study “Fastest Mobile Networks in Canada,” showed download speeds for the Telus network averaging 53Mb/sec and upload speeds averaging 15Mb/sec.

Ookla’s “Speed Test Market Report Canada” reports slightly slower speeds. Their 2016 tests showed download speeds of 27MB/sec and upload speeds of 10Mb/s.

Do They Charge Roaming Fees?

All bundles include coverage from coast to coast.

Roaming in the U.S. is available with their 10-day bundles. Costs range between $8 and $20 for different tiers of talk, text, and data.

Public Mobile does not support roaming outside the U.S. or Canada. If you have an unlocked phone, you should consider a travel SIM or pick up a prepaid SIM at your destination for optimal savings.

What About Long Distance Fees?

Long distance fees will depend on the talk tier you choose for your bundle.

If you’re calling outside your province often, you should consider a Canada-wide or Canada-wide and U.S. Bundle as the price difference from the add-ons are negligible and you won’t have to worry about how many minutes you use.

If most of your calling is local, the Long Distance add-on offers 200 minutes for $8 and includes calls to the U.S.

For $15 you can get 400 long distance minutes within Canada, the U.S. and a range of international destinations.

You can find out more on their All About Our Plans and Add-Ons page.

Does Public Mobile Offer Wi-Fi Calling?

No. Public Mobile does not support native Wi-Fi calling or offer a Wi-Fi calling app.

How About Voice over LTE (VoLTE)?

No.

Can I Tether My Phone?

Tethering is allowed on any device that supports the feature.

NOTE: Laptops, tablets and other devices will likely use more data than your phone would. Be sure to monitor usage carefully when tethering.

Do They Offer Data Rollover?

All monthly bundle data expires at the end of the month. If you purchase a data add-on, any unused data will roll over to the next month.

Do They Offer Add-ons or Bundles?

Yes! Public Mobile apart from the long-distance and U.S. roaming options listed above, Public Mobile also allows you to add data to your plan.

You can get 200MB for $10 or 1GB for $30. Since data add-ons roll over to the next month, the 1GB option is a far better value.

For a full list of add-ons, consult their Plans and Add-Ons page.

Can I Bring My Own Device?

You must bring your own device to use Public Mobile.

Use their IMEI Checking Tool on the Get Started page to check the compatibility of your phone before signing up.

Do They Require A Contract?

No. As all services are prepaid, you are free to quit using the service at any time.

What About Activation and SIM Fees?

Public Mobile does not charge activation fees.

However, to bring your own phone or tablet, you'll need a Public Mobile SIM.

SIM kits are available for $10 through their online store and major retailers.

NOTE: Fees often differ between retail stores and websites. Be sure to check both before signing up or adding a line to your account to maximize savings.

What About Early Termination Fees?

No. Without a contract or device financing options, there are no worries about fees if you cancel.

Can I Port My Number To or From Public Mobile?

Public Mobile follows all Wireless Number Portability guidelines allowing you to transfer your number from an existing landline or mobile line to your new Public Mobile line of service.

Requirements are as follows:

  • The account from which you are transferring the number must be assigned to the same name and address as your Public Mobile account.
  • The account you’re transferring from must be in good standing--including payment of any fees resulting from porting the number.
  • The number you’re transferring must be local to your service area.

To start the process, use the Public Mobile Online Activation page.

Will They Unlock My Phone?

Since Public Mobile does not sell phones, they cannot unlock them.

If you need assistance unlocking a phone from another carrier, consult our other Carrier Summaries for contact information and unlocking terms.


For additional questions about Public Mobile pricing, features, and coverage, be sure to check out our Public Mobile Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: CDMA
Data network: 1xRTT

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Review Public Mobile:

Help inform others by sharing your experience with Public Mobile

Rate It:

Critic Reviews


Bill Crush

Inexpensive plans with flexible data and talk options

Overall, Public Mobile offers some of the lowest rates because they are web-based and have no retail locations of their own. We also like being able to manage the account online without having to wait on hold. The best feature is that there is no contract and no surprise bills (because you prep...More

Overall, Public Mobile offers some of the lowest rates because they are web-based and have no retail locations of their own. We also like being able to manage the account online without having to wait on hold. The best feature is that there is no contract and no surprise bills (because you prepay)! Public Mobile literally does not have a phone number or support team. All customer inquiries are handled via the website and the online forum.

Read full review

Less

Tech Daily

Pretty good value for the money

from Tech Daily

Best for those who want to build their own plan – Public Mobile lets you pick exactly what you want in your plan and pay for that and only that – no frills. Those who need fast data will be happy with Public Mobile’s 4G LTE capabilities – This is a huge difference compared to Lucky Mobile and Chatr’s 3G only service.

Read full review

Best for those who want to build their own plan – Public Mobile lets you pick exactly what you want in your plan and pay for that and only that – no frills. Those who need fast data will be happy with Public Mobile’s 4G LTE capabilities – This is a huge difference compared to Lucky Mobile and Chatr’s 3G only service.

Read full review

Less

myCELLmyTERMS

Unlimited plans with cheap phones targeted at the urban, ethnic communities

from myCELLmyTERMS

Public Mobile doesn’t claim to be anything that it is not. Simple no frills phones targeted at those looking for fixed unlimited plans all within their local areas. And for this Public Mobile does its job. For those who are looking to Public Mobile to be a replacement for Bell, Rogers and TMore

Public Mobile doesn’t claim to be anything that it is not. Simple no frills phones targeted at those looking for fixed unlimited plans all within their local areas. And for this Public Mobile does its job. For those who are looking to Public Mobile to be a replacement for Bell, Rogers and Telus, I say, not quite yet. But I do expect that their flanker brands, Koodo, Fido, Solo and Virgin to respond to Public Mobile in the near future.

Less


Reception not good. I'm not sure if they are partially using VOIP, or what, but although people can hear me fine, reception is not good and I'm often just hearing syllables. Related to why it's so cheap?

Hi kk_71177, can you send us an email at info@publicmobile.ca with details and your phone number in the subject line? With network issues, we can sometimes fine tune our antennas to improve our coverage and constructive feedback helps us do that. Thanks!

I subscribed with Public Mobile and bought their phone "Rise" since February. It started great and in a few weeks I started having problems with the device. It freezes often (3-4 times a day) sometimes freezes when someone calls me that I cannot take the call. The voice is terrible and sometimes the network fades and the call breaks up. I visited a Public Mobile store and the sales person tried to escape by several ways. Once he told me it should be frozen here and I see it frozen by my eyes. Another time he asked for the original paper purchase invoice (despite he can retrieve it from the system.) Really my experience with Public Mobile is terrible. I feel I am mistaken to switch from my previous service provider.

This company is S*** with a poor costumer service. They make you buy a phone full price, but when the phone have issues no one can help you. I have the kyocera and all the screws of the phone are out, no one can help me, because the phone has a scratch the warranty is void. They are aware of the issues and hide behind there stupid policies. I called costumer service and the agent are impersonating managers! They ask me to buy another phone again wile the probleme is with the phone. This is special never seen that. They say manager call you in 3 days no one contact yoy back. You write at there website no one answers. On Facebook they answer and say we will contact yoy but no one does. Seriously i am out going to Chatr


Relatively cheap but you get VERY poor customer support! Even though they have customer support link in their website, it's dead - try calling their *611 and you'll only get automated voice menus and the keep you waiting with music but no one will answer.

User Reviews


Candace Marie Lytle

Public mobile sucks

Dont waste your money!


Candace Lytle
Candace Lytle

I try to log in and it doesnt recognize my email so i try and register and it says my emails in use. You cant get a moderators help if you cant log in.  


Candace Lytle
Candace Lytle

You get what you pay for, its cheap for a reason :) 

Crystale

It has helped me alot financialy

Im a single mom of 3 kids and now days to get by it cost alot so im thankfull for thiss love u guys just with u had costomer service we could call hehe i lost my message center #

from Interior BC

Amazing Price Mobile Phone Carrier

The activation process on the Public Mobile website with my PC was very easy. I transferred mu number from Koodo without any issue (Your old carrier's account number, security/account PIN and IMEI will be required for the process).
You will receive $10 credit on your first bill if you enter my referral code M47JK4 on your initial set-up page. Also, setting-up AutoPay will add a further $2 credit every billing period.  For this limited time only, Public Mobile offers to receive free holiday Giveaway Add-on and Minutes. Don't miss this opportunity...

More

The activation process on the Public Mobile website with my PC was very easy. I transferred mu number from Koodo without any issue (Your old carrier's account number, security/account PIN and IMEI will be required for the process).
You will receive $10 credit on your first bill if you enter my referral code M47JK4 on your initial set-up page. Also, setting-up AutoPay will add a further $2 credit every billing period.  For this limited time only, Public Mobile offers to receive free holiday Giveaway Add-on and Minutes. Don't miss this opportunity!

Less
J

disappointed

They "HAD" excellent customer  service . However within the last year or so they decided to end client support services and we have to deal with our problems online (no one to speak to ).. This is extremely frustrating . Stay away from this company and go with a firm that offers you support if you have any difficulties. Shame to management for ruining what was an excellent cell phone firm...

More

They "HAD" excellent customer  service . However within the last year or so they decided to end client support services and we have to deal with our problems online (no one to speak to ).. This is extremely frustrating . Stay away from this company and go with a firm that offers you support if you have any difficulties. Shame to management for ruining what was an excellent cell phone firm !

Less
constant valois

Never answer my question

My phones say's  sim card not valid it ask a PUK number  and i made two ticket |111 496 629 and 111 496 233 and even after 48 hours still no answer ? i paid the sim card, i paid a full month of service why no service? Sim Card number i by it at Walmart in Gatineau, Québec store # 1086


I would recommend you login into your account with Public Mobile and submit your support request with them.

Louis

Public Mobile - Savings quickly add up!

Very happy with the service and price. Easy to set up and quick to port number as well. Switched from Koodo to Public Mobile and the savings quickly add up. Save extra 2$ every month when you setup autopay.

If you use this code 2522QN you will get a $10 credit, which covers the cost of the sim card. Typically it takes around 24 hrs to process and show up in your accoun...

More

Very happy with the service and price. Easy to set up and quick to port number as well. Switched from Koodo to Public Mobile and the savings quickly add up. Save extra 2$ every month when you setup autopay.

If you use this code 2522QN you will get a $10 credit, which covers the cost of the sim card. Typically it takes around 24 hrs to process and show up in your account

Less

bought public mobile voucher but their website wont recognise it,

and no customer service, therefore, useless.


Hugo

Best price in town

I am another happy customer. I switched from Virgin and kept my number without cost. All from the Public Mobile Online Activation:
https://activate.publicmobile.ca/?raf=OYZRW4

If you are good at googling to find solutions for your problems and you don't mind not having customer service while you like to save $$ this company is for you...

More

I am another happy customer. I switched from Virgin and kept my number without cost. All from the Public Mobile Online Activation:
https://activate.publicmobile.ca/?raf=OYZRW4

If you are good at googling to find solutions for your problems and you don't mind not having customer service while you like to save $$ this company is for you.
If you want to activate a new account use this code OYZRW4 to get $10 credit!

Less
Prelude

NO customer Service at all

I bought a sim card signed up enter my credit card and everything was done correctly and was charge. i signed up for a plan with talk and text, everytime i try to call out or send a text it literally says i do not have this service. on the self-service website it says otherwise. i have message there MOD team and it has been a week and i have only gotten 1 response and when i replied to the response nothing has come of it. they are the worst for service. ever since i started using them nothing has worked as expected. 

I bought a sim card signed up enter my credit card and everything was done correctly and was charge. i signed up for a plan with talk and text, everytime i try to call out or send a text it literally says i do not have this service. on the self-service website it says otherwise. i have message there MOD team and it has been a week and i have only gotten 1 response and when i replied to the response nothing has come of it. they are the worst for service. ever since i started using them nothing has worked as expected. 

Less
Ziggy

Awful customer service

Being owned by Telus,  I can’t believe I would have such awful experience when I signed up for a phone plan.  It’s been almost a week since I signed up online.  I have been charged but can’t get access to my account.

When I finally figure out how to get a hold of someone, i got an email saying they needed to  verify my identity which I couldn’t because the site kept saying invalid account, yet my credit card was charged.  Still waiting for a response.   

Being owned by Telus,  I can’t believe I would have such awful experience when I signed up for a phone plan.  It’s been almost a week since I signed up online.  I have been charged but can’t get access to my account.

When I finally figure out how to get a hold of someone, i got an email saying they needed to  verify my identity which I couldn’t because the site kept saying invalid account, yet my credit card was charged.  Still waiting for a response.   

Less

Carrie

I am experiencing the same trouble but as soon as a Moderator verify's the account I don't hear back from them. I haven't been able to use my cell for over a month and when I get my money back I am outta here. 


Public Mobile Question?

Visit the Public Mobile Q&A Forum to get answers, ask a question or help others.