Popular Plans


Public Mobile
Public Mobile Unlimited Canada-Wide Text + 1GB Data (30-day pass)
-
Minutes
Unlimited
Text
1GB
Data
$35.00
per month
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Public Mobile
Public Mobile Unlimited International Text + 1GB Data (30-day pass)
-
Minutes
Unlimited
Text
1GB
Data
$37.00
per month
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Public Mobile
Public Mobile Unlimited Provincial Talk + Unlimited Global Text (30-day pass)
Unlimited
Minutes
Unlimited
Text
-
Data
$37.00
per month
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Public Mobile
Public Mobile Unlimited Provincial Talk + Unlimited Global Text + 1GB Data (30-day pass)
Unlimited
Minutes
Unlimited
Text
1GB
Data
$42.00
per month
Compare Compare  
Compare Compare  
 
Public Mobile
Public Mobile Unlimited Canada-wide Talk + Unlimited Global Text (30-day pass)
Unlimited
Minutes
Unlimited
Text
-
Data
$42.00
per month
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Popular Phones



What You Need To Know

Owned by Telus, Public Mobile offers 3G and 4G mobile service using the Telus network. Known for their customizable bundles, they offer greater flexibility than many prepaid carriers. Their 10-day bundle is a great option if you only need occasional service or a temporary line.

Public Mobile’s prepaid bundles start around $15. Voice minutes and texts are unlimited if added to your bundle. The big difference in costs comes with data. The most expensive monthly bundle runs $80 per month before taxes and fees.

Public Mobile is a SIM-only service provider. There are no device purchasing or financing options. However, their 3-in-1 SIMs fit most phones. If you have an unlocked phone already, getting started is as simple as buying a SIM, activating it and inserting into your phone.

What’s Good?

  • Flexible bundle options
  • Affordable U.S. roaming add-ons
  • Unlimited Canada-wide talk and text available
  • Unlimited US calling available

What’s Bad?

  • No phone financing or purchasing
  • International roaming support limited to the U.S.

Notable Features

  • Flat-Rate Bundles: Available in 10-, 30- and 90-day increments, you can choose how long your service is active for added flexibility.
  • Unlimited Canada-wide and US Calling: Have friends or family in the States? You can talk all you want with Public Mobile.
  • Public Mobile Rewards: Earn discounts on your monthly bundle through enabling auto payment, helping out on the community forums, referring friends or maintaining service for a year or more.

Awards and Recognitions

How’s the Network Coverage and Speed?

Public Mobile uses Telus’ network. This means you get the same coverage and speed as Telus without the costs!

You can check coverage and network types in your area at the Public Mobile support page.

The Telus network ranked second for download speeds in both the 4G and 3G network categories in Tutela's 2018 "Mobile Experience Report", tests showed an average speed of 15.68Mbits/sec for 4G downloads and 5.30Mbits/sec for 3G downloads. Uploads speeds averaged 8.70Mbits/sec across both 4G and 3G networks.

The 2016 PC Magazine study “Fastest Mobile Networks in Canada,” showed download speeds for the Telus network averaging 53Mb/sec and upload speeds averaging 15Mb/sec.

Ookla’s “Speed Test Market Report Canada” reports slightly slower speeds. Their 2016 tests showed download speeds of 27MB/sec and upload speeds of 10Mb/s.

Do They Charge Roaming Fees?

All bundles include coverage from coast to coast.

Roaming in the U.S. is available with their 10-day bundles. Costs range between $8 and $20 for different tiers of talk, text, and data.

Public Mobile does not support roaming outside the U.S. or Canada. If you have an unlocked phone, you should consider a travel SIM or pick up a prepaid SIM at your destination for optimal savings.

What About Long Distance Fees?

Long distance fees will depend on the talk tier you choose for your bundle.

If you’re calling outside your province often, you should consider a Canada-wide or Canada-wide and U.S. Bundle as the price difference from the add-ons are negligible and you won’t have to worry about how many minutes you use.

If most of your calling is local, the Long Distance add-on offers 200 minutes for $8 and includes calls to the U.S.

For $15 you can get 400 long distance minutes within Canada, the U.S. and a range of international destinations.

You can find out more on their All About Our Plans and Add-Ons page.

Does Public Mobile Offer Wi-Fi Calling?

No. Public Mobile does not support native Wi-Fi calling or offer a Wi-Fi calling app.

How About Voice over LTE (VoLTE)?

No.

Can I Tether My Phone?

Tethering is allowed on any device that supports the feature.

NOTE: Laptops, tablets and other devices will likely use more data than your phone would. Be sure to monitor usage carefully when tethering.

Do They Offer Data Rollover?

All monthly bundle data expires at the end of the month. If you purchase a data add-on, any unused data will roll over to the next month.

Do They Offer Add-ons or Bundles?

Yes! Public Mobile apart from the long-distance and U.S. roaming options listed above, Public Mobile also allows you to add data to your plan.

You can get 200MB for $10 or 1GB for $30. Since data add-ons roll over to the next month, the 1GB option is a far better value.

For a full list of add-ons, consult their Plans and Add-Ons page.

Can I Bring My Own Device?

You must bring your own device to use Public Mobile.

Use their IMEI Checking Tool on the Get Started page to check the compatibility of your phone before signing up.

Do They Require A Contract?

No. As all services are prepaid, you are free to quit using the service at any time.

What About Activation and SIM Fees?

Public Mobile does not charge activation fees.

However, to bring your own phone or tablet, you'll need a Public Mobile SIM.

SIM kits are available for $10 through their online store and major retailers.

NOTE: Fees often differ between retail stores and websites. Be sure to check both before signing up or adding a line to your account to maximize savings.

What About Early Termination Fees?

No. Without a contract or device financing options, there are no worries about fees if you cancel.

Can I Port My Number To or From Public Mobile?

Public Mobile follows all Wireless Number Portability guidelines allowing you to transfer your number from an existing landline or mobile line to your new Public Mobile line of service.

Requirements are as follows:

  • The account from which you are transferring the number must be assigned to the same name and address as your Public Mobile account.
  • The account you’re transferring from must be in good standing--including payment of any fees resulting from porting the number.
  • The number you’re transferring must be local to your service area.

To start the process, use the Public Mobile Online Activation page.

Will They Unlock My Phone?

Since Public Mobile does not sell phones, they cannot unlock them.

If you need assistance unlocking a phone from another carrier, consult our other Carrier Summaries for contact information and unlocking terms.


For additional questions about Public Mobile pricing, features, and coverage, be sure to check out our Public Mobile Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: CDMA
Data network: 1xRTT

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Review Sources and Citations

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Critic Reviews


myCELLmyTERMS

Unlimited plans with cheap phones targeted at the urban, ethnic communities

from myCELLmyTERMS

Public Mobile doesn’t claim to be anything that it is not. Simple no frills phones targeted at those looking for fixed unlimited plans all within their local areas. And for this Public Mobile does its job. For those who are looking to Public Mobile to be a replacement for Bell, Rogers and TMore

Public Mobile doesn’t claim to be anything that it is not. Simple no frills phones targeted at those looking for fixed unlimited plans all within their local areas. And for this Public Mobile does its job. For those who are looking to Public Mobile to be a replacement for Bell, Rogers and Telus, I say, not quite yet. But I do expect that their flanker brands, Koodo, Fido, Solo and Virgin to respond to Public Mobile in the near future.

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Reception not good. I'm not sure if they are partially using VOIP, or what, but although people can hear me fine, reception is not good and I'm often just hearing syllables. Related to why it's so cheap?

Hi kk_71177, can you send us an email at info@publicmobile.ca with details and your phone number in the subject line? With network issues, we can sometimes fine tune our antennas to improve our coverage and constructive feedback helps us do that. Thanks!

I subscribed with Public Mobile and bought their phone "Rise" since February. It started great and in a few weeks I started having problems with the device. It freezes often (3-4 times a day) sometimes freezes when someone calls me that I cannot take the call. The voice is terrible and sometimes the network fades and the call breaks up. I visited a Public Mobile store and the sales person tried to escape by several ways. Once he told me it should be frozen here and I see it frozen by my eyes. Another time he asked for the original paper purchase invoice (despite he can retrieve it from the system.) Really my experience with Public Mobile is terrible. I feel I am mistaken to switch from my previous service provider.

This company is S*** with a poor costumer service. They make you buy a phone full price, but when the phone have issues no one can help you. I have the kyocera and all the screws of the phone are out, no one can help me, because the phone has a scratch the warranty is void. They are aware of the issues and hide behind there stupid policies. I called costumer service and the agent are impersonating managers! They ask me to buy another phone again wile the probleme is with the phone. This is special never seen that. They say manager call you in 3 days no one contact yoy back. You write at there website no one answers. On Facebook they answer and say we will contact yoy but no one does. Seriously i am out going to Chatr


Relatively cheap but you get VERY poor customer support! Even though they have customer support link in their website, it's dead - try calling their *611 and you'll only get automated voice menus and the keep you waiting with music but no one will answer.

User Reviews


Roberta

The price is amazing...and the coverage is awesome

Cut my cell ph bill in half and got more data at the same time. 

guest

Low price but no support

This is a good low cost provider for those who want do-it-yourself support via google searches or asking for help on community boards. Coverage is via telus network and it is fine.

Had a password problem ... but the forgot password link doesn’t work no emails come to reset ... I tried over and over 

Then I went into the community to find that this is an ongoing problem for months but was told just contact a moderator... well I did and they emailed and PMed me and I replied over and over ... but they keep telling me they have not received messages from me ...

More

Had a password problem ... but the forgot password link doesn’t work no emails come to reset ... I tried over and over 

Then I went into the community to find that this is an ongoing problem for months but was told just contact a moderator... well I did and they emailed and PMed me and I replied over and over ... but they keep telling me they have not received messages from me 

Apparently their message system works as well as the Password reset .... I have spent literally hours trying to resolve this ... oh and btw these things don’t even address the problem I was trying to get into the account to fix

If you don’t mind wasting hrs of your time trying to get answers from a chat room (there is no number to call) then go for it

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Raafat

It offer a good service for a reasonable price

Angela

You can change up your plan anytime and take advantage of their deals

Richard

Very difficult to deal with

Won't let me in to my account, limited communication and no help for past 3 hours. I spent money for sim card and voucher . Site says it doesn't recognize my email but they send me emails. I provided them with details they asked for buy haven't heard back from them in a day and a half. Messaged community, nothing happenning....Not Good!
Won't let me in to my account, limited communication and no help for past 3 hours. I spent money for sim card and voucher . Site says it doesn't recognize my email but they send me emails. I provided them with details they asked for buy haven't heard back from them in a day and a half. Messaged community, nothing happenning....Not Good! Less
Darlene

good service

cant get into my account since I got  scammy not cool some thing is not right is this carrier legal


Darlene

again just did can't get into my account not cool


Darlene

Can't get into my account or 2 months not cool where is my info going to this is not legal to keep me out of my account and no choices of service


Hi Darlene. We are not affiliated to any seller, mobile carrier, and manufacturer. We only provide phone, plan, carrier, manufacturer, and mobile accessory info and reviews. If you want to login to your Public Mobile account, go to their selfserve page.

Pete

Signed up for 12 gig/3mo. Only get 6 gigs, no one to phone and complain to.

Switched to public from freedom when they offered a 12 gig/ 3 months package. When signing up it only showed 6 gig/ 3 months and saw others complaining about this but it seemed like it was added later. Being the Ryan air of cell providers there is no  one you can call because they don't have a phone line! I posted a Facebook message about the lack of gigs but just replies from the "community" with nothing useful,  just people wanting to post something.  The thing I liked about freedom was that they had offered a full month of USA talk.text.1 gig data for $15 , where public is about 6 times the money for this.  Between the USA roaming and  15 gig data for less than public charges for 6 gigs, I guess it was a bad move. I gave them a 4/10 as I think the coverage is a bit better than Freedoms in S. Surrey/S. Langley but still having to trade back.

Switched to public from freedom when they offered a 12 gig/ 3 months package. When signing up it only showed 6 gig/ 3 months and saw others complaining about this but it seemed like it was added later. Being the Ryan air of cell providers there is no  one you can call because they don't have a phone line! I posted a Facebook message about the lack of gigs but just replies from the "community" with nothing useful,  just people wanting to post something.  The thing I liked about freedom was that they had offered a full month of USA talk.text.1 gig data for $15 , where public is about 6 times the money for this.  Between the USA roaming and  15 gig data for less than public charges for 6 gigs, I guess it was a bad move. I gave them a 4/10 as I think the coverage is a bit better than Freedoms in S. Surrey/S. Langley but still having to trade back.

Less
Karen

No one to assist when your experiencing a problem. The consultants put across a "don't really care attitude".

Complained my data kept running out I was sure I had purchased a plan with 1GB data for the month.  I was told I had not that my plan consisted of 1Gb for 3 months. Just buy more data. So instead of email arguing because there was no way to prove my point I decided to purchase another plan that was on offer for a limited time. The computer did not do the upgrade when I complained the only response was that the plan was no longer valid I should purchase more data. Very disappointed.

Complained my data kept running out I was sure I had purchased a plan with 1GB data for the month.  I was told I had not that my plan consisted of 1Gb for 3 months. Just buy more data. So instead of email arguing because there was no way to prove my point I decided to purchase another plan that was on offer for a limited time. The computer did not do the upgrade when I complained the only response was that the plan was no longer valid I should purchase more data. Very disappointed.


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Brad

Avoid at Any Cost IMHO

It is the Telus network, which is a huge plus, BUT.


I tried to port in a number which failed, PM did little to help; a phone call during the days which I missed and no message.  No follow up on the matter.


Support is only through a web forum which ends at 6:00 PST which is about the time that I get home from work....

More

It is the Telus network, which is a huge plus, BUT.


I tried to port in a number which failed, PM did little to help; a phone call during the days which I missed and no message.  No follow up on the matter.


Support is only through a web forum which ends at 6:00 PST which is about the time that I get home from work.


Lots of frustration as a result.


CSR stated that she could not guarantee refund and refunds take 20 to 25 days.


So lots of frustration, extremely weak customer support and zero customer satisfaction backing from what is Telus.


So never ever again will I deal with PM, never ever will I recommend PM to anyone.

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Bamir

I lost my phone 3 days ago. I cant get my number back  which I payed for all month and no help at all . on my account it shows they send me a message which have never arrived . It looks like a very bad  deal. very disappointed. 


Public Mobile Question?

Visit the Public Mobile Q&A Forum to get answers, ask a question or help others.