Popular Plans


Public Mobile
Public Mobile Unlimited Canada-Wide Text + 1GB Data (30-day pass)
-
Minutes
Unlimited
Text
1GB
Data
$35.00
per month
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Public Mobile
Public Mobile Unlimited International Text + 1GB Data (30-day pass)
-
Minutes
Unlimited
Text
1GB
Data
$37.00
per month
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Public Mobile
Public Mobile Unlimited Provincial Talk + Unlimited Global Text (30-day pass)
Unlimited
Minutes
Unlimited
Text
-
Data
$37.00
per month
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Public Mobile
Public Mobile Unlimited Provincial Talk + Unlimited Global Text + 1GB Data (30-day pass)
Unlimited
Minutes
Unlimited
Text
1GB
Data
$42.00
per month
Compare Compare  
Compare Compare  
 
Public Mobile
Public Mobile Unlimited Canada-wide Talk + Unlimited Global Text (30-day pass)
Unlimited
Minutes
Unlimited
Text
-
Data
$42.00
per month
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Popular Phones



What You Need To Know

Owned by Telus, Public Mobile offers 3G and 4G mobile service using the Telus network. Known for their customizable bundles, they offer greater flexibility than many prepaid carriers. Their 10-day bundle is a great option if you only need occasional service or a temporary line.

Public Mobile’s prepaid bundles start around $15. Voice minutes and texts are unlimited if added to your bundle. The big difference in costs comes with data. The most expensive monthly bundle runs $80 per month before taxes and fees.

Public Mobile is a SIM-only service provider. There are no device purchasing or financing options. However, their 3-in-1 SIMs fit most phones. If you have an unlocked phone already, getting started is as simple as buying a SIM, activating it and inserting into your phone.

What’s Good?

  • Flexible bundle options
  • Affordable U.S. roaming add-ons
  • Unlimited Canada-wide talk and text available
  • Unlimited US calling available

What’s Bad?

  • No phone financing or purchasing
  • International roaming support limited to the U.S.

Show more

Notable Features

  • Flat-Rate Bundles: Available in 10-, 30- and 90-day increments, you can choose how long your service is active for added flexibility.
  • Unlimited Canada-wide and US Calling: Have friends or family in the States? You can talk all you want with Public Mobile.
  • Public Mobile Rewards: Earn discounts on your monthly bundle through enabling auto payment, helping out on the community forums, referring friends or maintaining service for a year or more.

Awards and Recognitions

How’s the Network Coverage and Speed?

Public Mobile uses Telus’ network. This means you get the same coverage and speed as Telus without the costs!

You can check coverage and network types in your area at the Public Mobile support page.

The 2016 PC Magazine study “Fastest Mobile Networks in Canada,” showed download speeds for the Telus network averaging 53Mb/sec and upload speeds averaging 15Mb/sec.

Ookla’s “Speed Test Market Report Canada” reports slightly slower speeds. Their 2016 tests showed download speeds of 27MB/sec and upload speeds of 10Mb/s.

Do They Charge Roaming Fees?

All bundles include coverage from coast to coast.

Roaming in the U.S. is available with their 10-day bundles. Costs range between $8 and $20 for different tiers of talk, text, and data.

Public Mobile does not support roaming outside the U.S. or Canada. If you have an unlocked phone, you should consider a travel SIM or pick up a prepaid SIM at your destination for optimal savings.

What About Long Distance Fees?

Long distance fees will depend on the talk tier you choose for your bundle.

If you’re calling outside your province often, you should consider a Canada-wide or Canada-wide and U.S. Bundle as the price difference from the add-ons are negligible and you won’t have to worry about how many minutes you use.

If most of your calling is local, the Long Distance add-on offers 200 minutes for $8 and includes calls to the U.S.

For $15 you can get 400 long distance minutes within Canada, the U.S. and a range of international destinations.

You can find out more on their All About Our Plans and Add-Ons page.

Does Public Mobile Offer Wi-Fi Calling?

No. Public Mobile does not support native Wi-Fi calling or offer a Wi-Fi calling app.

How About Voice over LTE (VoLTE)?

No.

Can I Tether My Phone?

Tethering is allowed on any device that supports the feature.

NOTE: Laptops, tablets and other devices will likely use more data than your phone would. Be sure to monitor usage carefully when tethering.

Do They Offer Data Rollover?

All monthly bundle data expires at the end of the month. If you purchase a data add-on, any unused data will roll over to the next month.

Do They Offer Add-ons or Bundles?

Yes! Public Mobile apart from the long-distance and U.S. roaming options listed above, Public Mobile also allows you to add data to your plan.

You can get 200MB for $10 or 1GB for $30. Since data add-ons roll over to the next month, the 1GB option is a far better value.

For a full list of add-ons, consult their Plans and Add-Ons page.

Can I Bring My Own Device?

You must bring your own device to use Public Mobile.

Use their IMEI Checking Tool on the Get Started page to check the compatibility of your phone before signing up.

Do They Require A Contract?

No. As all services are prepaid, you are free to quit using the service at any time.

What About Activation and SIM Fees?

Public Mobile does not charge activation fees.

However, to bring your own phone or tablet, you'll need a Public Mobile SIM.

SIM kits are available for $10 through their online store and major retailers.

NOTE: Fees often differ between retail stores and websites. Be sure to check both before signing up or adding a line to your account to maximize savings.

What About Early Termination Fees?

No. Without a contract or device financing options, there are no worries about fees if you cancel.

Can I Port My Number To or From Public Mobile?

Public Mobile follows all Wireless Number Portability guidelines allowing you to transfer your number from an existing landline or mobile line to your new Public Mobile line of service.

Requirements are as follows:

  • The account from which you are transferring the number must be assigned to the same name and address as your Public Mobile account.
  • The account you’re transferring from must be in good standing--including payment of any fees resulting from porting the number.
  • The number you’re transferring must be local to your service area.

To start the process, use the Public Mobile Online Activation page.

Will They Unlock My Phone?

Since Public Mobile does not sell phones, they cannot unlock them.

If you need assistance unlocking a phone from another carrier, consult our other Carrier Summaries for contact information and unlocking terms.


For additional questions about Public Mobile pricing, features, and coverage, be sure to check out our Public Mobile Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: CDMA
Data network: 1xRTT

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Review Sources

Review Public Mobile:

Help inform others by sharing your experience with Public Mobile

Reviews (4/10 Avg. rating)


myCELLmyTERMS

Unlimited plans with cheap phones targeted at the urban, ethnic communities

from myCELLmyTERMS

Public Mobile doesn’t claim to be anything that it is not. Simple no frills phones targeted at those looking for fixed unlimited plans all within their local areas. And for this Public Mobile does its job. For those who are looking to Public Mobile to be a replacement for Bell, Rogers and TMore

Public Mobile doesn’t claim to be anything that it is not. Simple no frills phones targeted at those looking for fixed unlimited plans all within their local areas. And for this Public Mobile does its job. For those who are looking to Public Mobile to be a replacement for Bell, Rogers and Telus, I say, not quite yet. But I do expect that their flanker brands, Koodo, Fido, Solo and Virgin to respond to Public Mobile in the near future.

Less


Reception not good. I'm not sure if they are partially using VOIP, or what, but although people can hear me fine, reception is not good and I'm often just hearing syllables. Related to why it's so cheap?

Hi kk_71177, can you send us an email at info@publicmobile.ca with details and your phone number in the subject line? With network issues, we can sometimes fine tune our antennas to improve our coverage and constructive feedback helps us do that. Thanks!

I subscribed with Public Mobile and bought their phone "Rise" since February. It started great and in a few weeks I started having problems with the device. It freezes often (3-4 times a day) sometimes freezes when someone calls me that I cannot take the call. The voice is terrible and sometimes the network fades and the call breaks up. I visited a Public Mobile store and the sales person tried to escape by several ways. Once he told me it should be frozen here and I see it frozen by my eyes. Another time he asked for the original paper purchase invoice (despite he can retrieve it from the system.) Really my experience with Public Mobile is terrible. I feel I am mistaken to switch from my previous service provider.

This company is S*** with a poor costumer service. They make you buy a phone full price, but when the phone have issues no one can help you. I have the kyocera and all the screws of the phone are out, no one can help me, because the phone has a scratch the warranty is void. They are aware of the issues and hide behind there stupid policies. I called costumer service and the agent are impersonating managers! They ask me to buy another phone again wile the probleme is with the phone. This is special never seen that. They say manager call you in 3 days no one contact yoy back. You write at there website no one answers. On Facebook they answer and say we will contact yoy but no one does. Seriously i am out going to Chatr


Relatively cheap but you get VERY poor customer support! Even though they have customer support link in their website, it's dead - try calling their *611 and you'll only get automated voice menus and the keep you waiting with music but no one will answer.
Karen

No one to assist when your experiencing a problem. The consultants put across a "don't really care attitude".

Complained my data kept running out I was sure I had purchased a plan with 1GB data for the month.  I was told I had not that my plan consisted of 1Gb for 3 months. Just buy more data. So instead of email arguing because there was no way to prove my point I decided to purchase another plan that was on offer for a limited time. The computer did not do the upgrade when I complained the only response was that the plan was no longer valid I should purchase more data. Very disappointed.

Complained my data kept running out I was sure I had purchased a plan with 1GB data for the month.  I was told I had not that my plan consisted of 1Gb for 3 months. Just buy more data. So instead of email arguing because there was no way to prove my point I decided to purchase another plan that was on offer for a limited time. The computer did not do the upgrade when I complained the only response was that the plan was no longer valid I should purchase more data. Very disappointed.


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Brad

Avoid at Any Cost IMHO

It is the Telus network, which is a huge plus, BUT.


I tried to port in a number which failed, PM did little to help; a phone call during the days which I missed and no message.  No follow up on the matter.


Support is only through a web forum which ends at 6:00 PST which is about the time that I get home from work....

More

It is the Telus network, which is a huge plus, BUT.


I tried to port in a number which failed, PM did little to help; a phone call during the days which I missed and no message.  No follow up on the matter.


Support is only through a web forum which ends at 6:00 PST which is about the time that I get home from work.


Lots of frustration as a result.


CSR stated that she could not guarantee refund and refunds take 20 to 25 days.


So lots of frustration, extremely weak customer support and zero customer satisfaction backing from what is Telus.


So never ever again will I deal with PM, never ever will I recommend PM to anyone.

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Matt

Good plans and Pricing with choice of more savings over 90 day plans, But!

Seems impossible to add funds to account, unable to use my Visa Debit to top up account and all their listed voucher outlets I've been to have been unable to generate a voucher and have even removed the cards from their racks...


Have only been able to get connected thanks to them ac...More

Seems impossible to add funds to account, unable to use my Visa Debit to top up account and all their listed voucher outlets I've been to have been unable to generate a voucher and have even removed the cards from their racks...


Have only been able to get connected thanks to them activating the account from their end and adding a complimentary 10 day plan as a goodwill gesture, currently awaiting a prepaid MasterCard to see if it works on the account or will be finding myself without service again Less

robin

satisfied and very impressed!!

I had trouble with my data and had to get thru to adviser which only took about a minute and so explained my problem . She looked it up on computer which offered her the possible solutions. I don't know how to keep track of my data as I was burning it up so fast and costing too much money. Well she took me into my phon and told me how to put in a data scale and also a time tsble which allowed me to see what data I had and have left and also when and where the dsts was being usef...also a warning system set to my needs....she was the most enjoyable adviser experience I have ever encountered anywhere in my 62 years of life...she wished me a very enjoyable Easter ad well and when I told her how happy I was she even stayed coy and humble but proud too as she told me that I just made her day....I signed off by telling her that the clouds were doing a depressing number on my head but suddenly felt better...she then said goodbye and blessed me for sunshine will follow me thru the rest of the day!!! WOW CAN YOU BELIEVE THAT SERCICE...AWESOME!!

I had trouble with my data and had to get thru to adviser which only took about a minute and so explained my problem . She looked it up on computer which offered her the possible solutions. I don't know how to keep track of my data as I was burning it up so fast and costing too much money. Well she took me into my phon and told me how to put in a data scale and also a time tsble which allowed me to see what data I had and have left and also when and where the dsts was being usef...also a warning system set to my needs....she was the most enjoyable adviser experience I have ever encountered anywhere in my 62 years of life...she wished me a very enjoyable Easter ad well and when I told her how happy I was she even stayed coy and humble but proud too as she told me that I just made her day....I signed off by telling her that the clouds were doing a depressing number on my head but suddenly felt better...she then said goodbye and blessed me for sunshine will follow me thru the rest of the day!!! WOW CAN YOU BELIEVE THAT SERCICE...AWESOME!!

Less
Steven

Phone works great but the 411 service sucks

U need to fix your 411 service
Ethan

Ok Network no customer service

Great Network (Telus) and cheap plans which rivals Freedom mobile. There is no customer service only online forums or email that do not help. Only issue I have with Pm is they do not accept interac for payment just credit ,vouchers. 

Mirian

BAD CUSTOMER SERVICE

"m very disappointed about this service. My sister Mirian Aguilar closed this account in November 2016 and the reimbursement for her $59.00 was never ...made in her account. Now the account visa is closed and today we spoke with Mr. Rafael and says that HIS SUPERVISOR says the only way to get the amo...More
"m very disappointed about this service. My sister Mirian Aguilar closed this account in November 2016 and the reimbursement for her $59.00 was never ...made in her account. Now the account visa is closed and today we spoke with Mr. Rafael and says that HIS SUPERVISOR says the only way to get the amount is ONLY in the credit card that is closed. The SUPERVISOR DIDN'T WANT TO SPEAK WITH US, says it's politic no speak with customers..... IS IT A JOKE? The employee that received the information in November did not do his job properly and they have to find another solution for us. We now emphatically demand a check by mail to my sister as soon as possible. I'm very disappointed with this company. BAD SERVICE. Less

Mirian

I"m very disappointed about this service. My sister Mirian Aguilar closed this account  in November 2016 and the reimbursement for her $59.00 was never made in her account. Now the account visa is closed and today we spoke with Mr. Rafael  and says that HIS SUPERVISOR says the only way to get the amount is ONLY in the credit card that is closed. The SUPERVISOR DIDN'T WANT TO SPEAK WITH US, says it's politic no speak with customers..... IS IT A JOKE? The employee that received the information in November did not do his job properly and they have to find another solution for us. We now emphatically demand a check by mail to my sister as soon as possible. I'm very disappointed with this company. BAD SERVICE.

Frank

Great Service at affordable prices

Great service off Telus' network. been with them for 3 months and have not had any problems so far. Looking forward to my second term with them! It's true that their customer service is kind of slow but they always get back to me eventually. Be careful on the activation because if you get one digit wrong you will have a long and complicated process to fix the problem. If you get everything right everything should be done in less than 10 min and I've been getting great service since. Thanks, Public Mobile.

Great service off Telus' network. been with them for 3 months and have not had any problems so far. Looking forward to my second term with them! It's true that their customer service is kind of slow but they always get back to me eventually. Be careful on the activation because if you get one digit wrong you will have a long and complicated process to fix the problem. If you get everything right everything should be done in less than 10 min and I've been getting great service since. Thanks, Public Mobile.

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J.P.

low price, reward incentives, no problems for me

It's true they don't offer the same customer service as other carriers. You do everything yourself online (which some people like). I recommend researching the phone you plan to use to make sure:

1) it is unlocked/unlockable, or is locked to Telus, which I'm told will also work

2) it is a model that is compatible with Public Mobile's network frequencies. Some phones are compatible, but are limited to 3G service....

More

It's true they don't offer the same customer service as other carriers. You do everything yourself online (which some people like). I recommend researching the phone you plan to use to make sure:

1) it is unlocked/unlockable, or is locked to Telus, which I'm told will also work

2) it is a model that is compatible with Public Mobile's network frequencies. Some phones are compatible, but are limited to 3G service.


Everything has worked smoothly for me, so I give it a 9/10. But I can also see how people have had bad experiences. I'm here to tell you that it CAN be good service.

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nat

Terrible service

After receiving nothing but automated emails for 5+ days I think it goes without saying that you should avoid this company.  Once they have your money you will never get any service or help with problems like billing mistakes they make etc.  



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