Voice network: CDMA
Data network: 1xRTT

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Reviews (4/10 Avg. rating)


myCELLmyTERMS

Unlimited plans with cheap phones targeted at the urban, ethnic communities

from myCELLmyTERMS
Public Mobile doesn’t claim to be anything that it is not. Simple no frills phones targeted at those looking for fixed unlimited plans all within their local areas. And for this Public Mobile does its job. For those who are looking to Public Mobile to be a replacement for Bell, Rogers and Telus, I say, not quite yet. But I do expect that their flanker brands, Koodo, Fido, Solo and Virgin to respond to Public Mobile in the near future... Full review

Reception not good. I'm not sure if they are partially using VOIP, or what, but although people can hear me fine, reception is not good and I'm often just hearing syllables. Related to why it's so cheap?

Hi kk_71177, can you send us an email at info@publicmobile.ca with details and your phone number in the subject line? With network issues, we can sometimes fine tune our antennas to improve our coverage and constructive feedback helps us do that. Thanks!

I subscribed with Public Mobile and bought their phone "Rise" since February. It started great and in a few weeks I started having problems with the device. It freezes often (3-4 times a day) sometimes freezes when someone calls me that I cannot take the call. The voice is terrible and sometimes the network fades and the call breaks up. I visited a Public Mobile store and the sales person tried to escape by several ways. Once he told me it should be frozen here and I see it frozen by my eyes. Another time he asked for the original paper purchase invoice (despite he can retrieve it from the system.) Really my experience with Public Mobile is terrible. I feel I am mistaken to switch from my previous service provider.

This company is S*** with a poor costumer service. They make you buy a phone full price, but when the phone have issues no one can help you. I have the kyocera and all the screws of the phone are out, no one can help me, because the phone has a scratch the warranty is void. They are aware of the issues and hide behind there stupid policies. I called costumer service and the agent are impersonating managers! They ask me to buy another phone again wile the probleme is with the phone. This is special never seen that. They say manager call you in 3 days no one contact yoy back. You write at there website no one answers. On Facebook they answer and say we will contact yoy but no one does. Seriously i am out going to Chatr


Relatively cheap but you get VERY poor customer support! Even though they have customer support link in their website, it's dead - try calling their *611 and you'll only get automated voice menus and the keep you waiting with music but no one will answer.
Ethan

Ok Network no customer service

Great Network (Telus) and cheap plans which rivals Freedom mobile. There is no customer service only online forums or email that do not help. Only issue I have with Pm is they do not accept interac for payment just credit ,vouchers. 

<p>Great Network (Telus) and cheap plans which rivals Freedom mobile. There is no customer service only online forums or email that do not help. Only issue I have with Pm is they do not accept interac for payment just credit ,vouchers. </p>

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Mirian

BAD CUSTOMER SERVICE

"m very disappointed about this service. My sister Mirian Aguilar closed this account in November 2016 and the reimbursement for her $59.00 was never ...made in her account. Now the account visa is closed and today we spoke with Mr. Rafael and says that HIS SUPERVISOR says the only way to get the... More

"m very disappointed about this service. My sister Mirian Aguilar closed this account in November 2016 and the reimbursement for her $59.00 was never ...made in her account. Now the account visa is closed and today we spoke with Mr. Rafael and says that HIS SUPERVISOR says the only way to get the amount is ONLY in the credit card that is closed. The SUPERVISOR DIDN'T WANT TO SPEAK WITH US, says it's politic no speak with customers..... IS IT A JOKE? The employee that received the information in November did not do his job properly and they have to find another solution for us. We now emphatically demand a check by mail to my sister as soon as possible. I'm very disappointed with this company. BAD SERVICE.

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Mirian

I"m very disappointed about this service. My sister Mirian Aguilar closed this account  in November 2016 and the reimbursement for her $59.00 was never made in her account. Now the account visa is closed and today we spoke with Mr. Rafael  and says that HIS SUPERVISOR says the only way to get the amount is ONLY in the credit card that is closed. The SUPERVISOR DIDN'T WANT TO SPEAK WITH US, says it's politic no speak with customers..... IS IT A JOKE? The employee that received the information in November did not do his job properly and they have to find another solution for us. We now emphatically demand a check by mail to my sister as soon as possible. I'm very disappointed with this company. BAD SERVICE.

Frank

Great Service at affordable prices

Great service off Telus' network. been with them for 3 months and have not had any problems so far. Looking forward to my second term with them! It's true that their customer service is kind of slow but they always get back to me eventually. Be careful on the activation because if you get one dig... More

<p>Great service off Telus' network. been with them for 3 months and have not had any problems so far. Looking forward to my second term with them! It's true that their customer service is kind of slow but they always get back to me eventually. Be careful on the activation because if you get one digit wrong you will have a long and complicated process to fix the problem. If you get everything right everything should be done in less than 10 min and I've been getting great service since. Thanks, Public Mobile.<br></p>

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J.P.

low price, reward incentives, no problems for me

It's true they don't offer the same customer service as other carriers. You do everything yourself online (which some people like). I recommend researching the phone you plan to use to make sure:

1) it is unlocked/unlockable, or is locked to Telus, which I'm told will also work

2) it... More

<p>It's true they don't offer the same customer service as other carriers. You do everything yourself online (which some people like). I recommend researching the phone you plan to use to make sure:</p><p>1) it is unlocked/unlockable, or is locked to Telus, which I'm told will also work</p><p>2) it is a model that is compatible with Public Mobile's network frequencies. Some phones are compatible, but are limited to 3G service.</p><p><br></p><p>Everything has worked smoothly for me, so I give it a 9/10. But I can also see how people have had bad experiences. I'm here to tell you that it CAN be good service.</p>

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nat

Terrible service

After receiving nothing but automated emails for 5+ days I think it goes without saying that you should avoid this company.  Once they have your money you will never get any service or help with problems like billing mistakes they make etc.  

<p>After receiving nothing but automated emails for 5+ days I think it goes without saying that you should avoid this company.  Once they have your money you will never get any service or help with problems like billing mistakes they make etc.  </p>

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Pleased_with_PM

It just works ...

I have referred a number of family and friends, ports from Bell/Telus/Rogers, no issues. Their recent promo caused extensive problems for new and existing customers, poor communications and priorty setting resulting in multiple days (over two week) to respond. That being said, would do it all over a... More

I have referred a number of family and friends, ports from Bell/Telus/Rogers, no issues. Their recent promo caused extensive problems for new and existing customers, poor communications and priorty setting resulting in multiple days (over two week) to respond. That being said, would do it all over again, they have been excellent to deal with with this exception in mid november to mid december of 2016.

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gabs23

customer service is non-existent

wish I saw these reviews before I gave them $100 for a 3 month plan. 

Its clear this whole 'no call centre so we can charge less' deal is NOT working. If you are thinking about going with Public- DON'T!!! 

<p>wish I saw these reviews before I gave them $100 for a 3 month plan. </p><p>Its clear this whole 'no call centre so we can charge less' deal is NOT working. If you are thinking about going with Public- DON'T!!! </p>

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Arylen

Agree! Customer Service is NON-Existent!! So sorry I did NOT read the reviews prior to paying $100+ for 3 mo. plan more than 7 days ago. Still unable to receive & Send texts / Not receiving Phone Calls either - they say "# is not in SERVICE" PM is NOT for me!!

user

I wish I could give them -10/10!

Terrible customer service, impossible to reach, rude. They mislead you about whether their service will work on your phone. You then commit (and pre-pay) a service for 3 months which does not work, and they refuse to refund you because it's been one or two days since you started a service (they sai... More

Terrible customer service, impossible to reach, rude. They mislead you about whether their service will work on your phone. You then commit (and pre-pay) a service for 3 months which does not work, and they refuse to refund you because it's been one or two days since you started a service (they said "you've been using it" - how could have I used it if nothing worked?). Anyway - go somewhere else, it's horrible.

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Phil

Worst customer service ever

Their customer service is the worst ever. When you call them, they can't really fix anything. There is no way to talk to their supervisor. All they can do is to send an email(!). Tried to upgrade my plan, was supposed to get an email in 48-72h, took 5 days to receive it. They messed all the info abo... More

Their customer service is the worst ever. When you call them, they can't really fix anything. There is no way to talk to their supervisor. All they can do is to send an email(!). Tried to upgrade my plan, was supposed to get an email in 48-72h, took 5 days to receive it. They messed all the info about my account. Worst experience ever. Pay a little bit for another provider so if you have problem, it can be solved rapidly.

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Shadow_x99

No fuss, good price, and when it works, it works great

I switched to PublicMobile because of the 90-Days plan, which allowed me to have more data that could be usable accross multiple months (much like in the US, where unused data carries on to the next month, and never expires) Other than that, I ordered the SIM card, activated it, put it in my devi... More

I switched to PublicMobile because of the 90-Days plan, which allowed me to have more data that could be usable accross multiple months (much like in the US, where unused data carries on to the next month, and never expires) Other than that, I ordered the SIM card, activated it, put it in my device (bought from the manufacturer directly, so not sim-locked), and it worked within 15 minutes. And since it is Telus behind it, the service is equal to telus, both in customer and technical. Why pay a lot of money for Telus, when they sell you something under a different name for cheaper right?

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Tikka

Well, I have been with Public mobile since,...for a few years back!...( when it was just Public mobile), that's before Telus, unfortunately bought them out.! While a customer under solely the umbrella of Public mobile I was getting a phenomenal deal: "Unlimited data, unlimited calls across Canada and U.S, and unlimited texting for the solely price of $30,oo plus tax!! Just phenomenal!!! Then the WEALTHIER, GREEDY Telus, came and took over with much more higher prices, and much LESS service !!! Not just Less Customer Services but as well the product its LESS than...good! Just something as simple as this; Telus, says your plan is for 30 days. So, let's say your 30th day falls on Nov.the 12th. You would think that a day has 24 horas. Therefore, Nov.the 12th ends by midnight. And since, Telus wants you to do your own transactions ONLINE, so they don't have to hire Canadian people to provide live customer services(instead Telus would rather outsourced and hired people outside of Canada to answer se of customer calls such as; Koodo, and Only Telus'customer, )her hi