Reviews (3.9/10 Avg. rating)
Darn, there are no reviews yet for this carrier.
Customer service knows nothing
MMS not supported on iPhones. Have to use a website in New Zealand to get iPhone data to work. What a joke!
<p>MMS not supported on iPhones. Have to use a website in New Zealand to get iPhone data to work. What a joke!<br></p>Less
The WORST customer service!
I have had to call their customer service line multiple times. They have the absolute worst service. The reps are not empowered to do anything but read from a script and aggravate the situation. When you ask to speak to a manager you have to leave a message and they will call you back within 1-3 business days and they only work M-F 9-5. In their voicemail message they actually say if you swear or yell on your message they won't call you back. Classic case that you pay one way or another. At the moment I am waiting for someone to call me back as I have been over charged $135 in the last 6 months and I want that money credited back to my account.Less
Non existent customer service
The website also lacks any real answers to problems. Cannot sent international texts; cannot find a solution anywhereLess
called customer service 6 times-was told I will receive a email- never got an email
will forget this company and my loss
<p>called customer service 6 times-was told I will receive a email- never got an email</p><p>will forget this company and my loss</p><p><br></p>Less
I don't like it
I got this plan a couple of months ago. But when you top up your plan you got to wait for 6 hours to activate. If not your previous month's plan minutes continues and you will not be covered for the full month. I lost my half of my monthly plan due to this and couldn't use the phone for the re... More
<p>I got this plan a couple of months ago. But when you top up your plan you got to wait for 6 hours to activate. If not your previous month's plan minutes continues and you will not be covered for the full month. I lost my half of my monthly plan due to this and couldn't use the phone for the rest of the month even after I paid in full. This is ridiculous. One can wait for maximum for an hour to activate, but for six hours. First of all, why we keep a cell phone? To be used whenever we want to. If there's an emergency during that 6 hour period what do I do? Call 911???? I bought this plan to contact my children who are far away from home. Otherwise I don't need one at all. Plus I don't have a home phone either. This is the only mode of communication whatsoever. But otherwise the coverage is very good. Price is right. Reasonable. Good service, no breaks.</p>Less
Stay away from Petro Mobility. Terrible coverage!!
I don't know why I kept topping up when most of the time my phone has no signal. I have over $150 accumulated in this phone because most of the time, when I need to can't text or call there's no cell signal. Here's the kick, I 'm supposed to get a text to tell me that it's time to top up but unfortunately I was in the place that has no signal at all so no reminder! Now all my accumulated money is gone :( On the positive note, this is the push that I needed to get rid of this service. So good ridden!!!Less
Poor Customer Service
You call the Toll free no. their voice is always very low, so that no one can hear what they are talking. They treat the customer as if we are stupids and does not have any knowledge of how the phone works.Less
Poor customer service
Last 4 days I am trying to contact your customer service representative to transfer my present sim number to new registered nano sim. But nobody attending the call. I spent more 4 hours on hold to speak to an agent.Less
I was trying to let Petro Canada know that I lost my cell phone. I was not able to do it because I could not stay longer than 75 min on hold for a representative!Less
Account balance defrauded and phone non-functional
One more dissatisfied Petro Canada Mobile customer here. This company offers terrible customer service and is not interested in retaining customers that need any assistance or troubleshooting. In my case, I signed up for a promotion through their website, but that promotion was not applied to my account, and I was charged at the default plan rate. My phone stopped working after ten days, a service which I paid $25 for. Petro Canada Mobile service reps made it abundantly clear that I was to blame for this situation, and that they would not extend any good faith offers to me to fix things, such as a credit or apology. They genuinely only care about your money and could not care less about customer experience. I strongly recommend you stay away from this company, or like the rest of us you'll find your account balance defrauded and your phone non-functional. This is not a joke, they are that bad.Less