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What You Need to Know


As a budget-conscious prepaid carrier operated by Bell, Lucky Mobile is one of the newest Canadian options for cell phone service.

Debuting in December 2017, the service offers contract-free prepaid plans with prices ranging between $20 and $50 per month before taxes, add-ons, and other fees.

Need a phone to go with your service plan? Lucky's options are scant but budget-friendly. You can also bring your own unlocked phone by picking up a multi-SIM kit.

What’s Good?

  • Bring your own device plans available
  • Unlimited talk and text messaging plans
  • Nice perks for autopay customers

What’s Bad?

  • Limited phone selection
  • Data speeds limited to 3G
  • Limited data add-on options

Notable Features

Autopay discounts and perks: Current promotions allow you to both save on your monthly bill and enjoy extra data by signing up for automatic payments each month.

Awards and Recognitions

As Lucky Mobile has only existed for a week at the time of writing, there's not much available for rewards. However, reviews are positive so far. We'll be sure to update the section as information is available.

How's the Network Coverage and Speed?

Like many smaller prepaid carriers, Lucky Mobile uses another major carrier's network to provide service. In this case, it's Bell.

You can check coverage and network types in your area on their support page.

Although Lucky Mobile uses Bell's network, you won't get the same speeds as you would through Bell. This is because speeds are limited to 3G or around 3Mbits per second.

Do They Charge Roaming Fees?

Within Canada, roaming charges will depend on your service plan. Lucky offers both Zone Plans and Province & Canada Plans.

If you're using a zone plan and travel outside of your zone, you'll need a service pass to use your phone. These range between $3 and $5 dollars depending on the features and allotment you need.

You can read more about them in Lucky's Service Pass FAQ page.

Roaming outside of Canada is not supported. However, if your phone is unlocked, you might be able to pick up a prepaid SIM at your destination and continue using your phone depending on network requirements.

What About Long Distance Fees?

For calls placed within Canada, long distance fees will depend on your plan. Prepaid plans include a range of calling options from smaller zones to Canada-wide to make it affordable to keep in touch with family and friends across the country.

If you’re planning to call outside Canada, Lucky Mobile offers a number of add-ons to help keep your bill affordable.

Each add-on is $5 and offers calling to a specific destination or group of destinations. Minute allotments range from 10 to 300 minutes depending on where you plan to call.

You can find more about specific international calling rates on their International Calling page.

Does Lucky Offer Wi-Fi Calling?

No.

How About Voice over LTE (VoLTE)?

No.

What is Their Tethering Policy?

According to the Terms of Service, charges for the data used while tethering may vary depending on your plan.

The terms state:

“Certain Plans or Add-Ons that include data may apply to on-Device transmissions only – so if you use your Device as a modem or tether, then you may be charged Pay-Per-Use Charges for data Services.”

If you wish to tether with this carrier, we’d recommend contacting them to ensure you won’t end up with any nasty bill surprises.

Do They Offer Data Rollover?

No, data top-ups, add-ons or monthly data buckets do not roll over from month to month.

Do They Offer Add-ons or Bundles?

Add-on options at Lucky Mobile are scant. They only cover international calling and data allotments.

Options for international calling are all $5. Minutes in the add-ons vary by destination.

If you need to add data to your plan, options range between $10 and $25 for up to 2GB of 3G data.

NOTE: If you're on a zone plan, you'll need to purchase a service pass as well to use data add-ons outside your zone.

For more information, consult their Plans & Add-ons page.

Do They Offer Bring Your Own Device/Sim-Only Plans?

Yes! Most carrier-unlocked HSPA or UMTS devices with support for 850MHz and 1900Mhz will work with this carrier

For full details on bringing your own phone check their SIM card page.

Do They Require a Credit Check?

No. As a prepaid provider, there are no credit checks to start service.

What About Activation and SIM Fees?

Lucky charges a one-time $10 activation fee for every new line of service.

If you bring your own phone or tablet, you'll also need a Lucky SIM.

NOTE: Fees often differ between retail stores and websites. Be sure to check both before signing up or adding a line to your account to maximize savings.

Do They Charge an Early Termination Fee?

No. All Lucky Mobile plans are contract-free so you're free to cancel at any time.

Can I Port My Number To or From Lucky Mobile?

Yes! This carrier follows all Local Number Portability requirements.

To transfer your number:

  • The account with the number you wish to transfer must be active
  • Lucky Mobile must offer service in the area you wish to transfer to or from
  • Number portability must be available in the area you wish to transfer to or from

In most cases, the process takes no more than 72 hours.

Will Lucky Mobile Unlock My Phone?

Yes! Unlocking requirements are as follows:

  • The phone must be a Lucky Mobile phone
  • You must have or have been a Lucky Mobile customer
  • The phone must not be blacklisted
  • Your account must be in good standing

According to CRTC Wireless Code regulations effective December 2017, they must unlock your phone free of charge upon request.


For additional questions about Lucky pricing, features, and coverage, be sure to check our Lucky Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know, it's definitely appreciated and will help make this page better for everyone.


Voice network: UMTS 850 / 1900, LTE AWS 1700 MHz, LTE 700 MHz
Data network: LTE, HSPA

Lucky Mobile Customer Service

Mailing Address:
160 Elgin Street Ottawa, Ontario K2P 2C4

Phone Number:
1 833-885-8259 (or 58259 from your cell)

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Resources


Review Sources and Citations

Review Lucky Mobile:

Help inform others by sharing your experience with Lucky Mobile

Rate It:

Critic Reviews


Tech Daily

Strong Bell network and coverage across Canada

from Tech Daily

Plans are reasonably priced, particularly the plans at $40 or $45 per month offer good value. If you call and text Internationally and want the convenience of doing so directly from your cellphone, Lucky Mobile offers very reasonable International Talk Add-Ons.

Read full review

Plans are reasonably priced, particularly the plans at $40 or $45 per month offer good value. If you call and text Internationally and want the convenience of doing so directly from your cellphone, Lucky Mobile offers very reasonable International Talk Add-Ons.

Read full review

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User Reviews


Dan

Accepteble plans and pricing , BUT no live customer service to help with any issue. My account was suspended apparently because of not paid charges

Laura Rockwood

Need customer service to confirm disconnection

I need to confirm that my phone is disconnected


Laura

Can't get customer service and want my sons phone disconnected which he said he did but when I checked the phone is still connected does anyone know a number I can call

Dev

Great for the most part, but...

The one issue I have with them is that my cell phone (which was the same before I switched from MTS) is having occasional issues with Lucky Mobile. They've refused to look into the matter to try and help me figure out what the root cause is.


Every so-often (about every month or longer), I get an issue with text messages coming in delayed. Some messages are delayed within an hour and most others are delayed by several hours. Without a solution or any attempts to try and solve this issue (besides simply turning the phone off an on [which only works after the fact]), I'm left with the only option of finding another provider.

More

The one issue I have with them is that my cell phone (which was the same before I switched from MTS) is having occasional issues with Lucky Mobile. They've refused to look into the matter to try and help me figure out what the root cause is.


Every so-often (about every month or longer), I get an issue with text messages coming in delayed. Some messages are delayed within an hour and most others are delayed by several hours. Without a solution or any attempts to try and solve this issue (besides simply turning the phone off an on [which only works after the fact]), I'm left with the only option of finding another provider.


I've tried getting their help twice, but they've been poor in trying to help me. Instead,  they blamed it on my phone, the messaging app I use and poor service reception. None of these are the problem. My phone worked with MTS just fine for about 6 years. I've been using the same messaging app (Textra) for almost 6 years and have had no issues with MTS. Lastly, they tried to deduce the issue to poor reception. Where I live, I get full bars, or over 3/4 bars.


As soon as I get an offer from another carrier that works with my budget, I'm quitting.

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Wayne Smith

GO SOMEWHERE ELSE !!!!!!!!!!!!!!

I have a prepaid plan. If I pay monthly by a credit card I am suppose receive 250g of Data.....It's been 3 months now and no data. I have sent 4 messages to Lucky Mobile support, no reply. I have placed three calls ( One they simply disconnected ) the second played a recording advising me that prepaid help is available through FAQ's on the website only, and the third, I was on hold indefinitely.....I plan to go somewhere else

I have a prepaid plan. If I pay monthly by a credit card I am suppose receive 250g of Data.....It's been 3 months now and no data. I have sent 4 messages to Lucky Mobile support, no reply. I have placed three calls ( One they simply disconnected ) the second played a recording advising me that prepaid help is available through FAQ's on the website only, and the third, I was on hold indefinitely.....I plan to go somewhere else

Less

Absolutely Horrific

I purchased a SIM card and activated it. When I tried to add money to my new phone number, it said the card wasn't activated. I had to fill out an online form to receive help 'within 1-3 business day'. In reality 3 WEEKS. They gave me a phone number to call and it was the wrong phone number. I was finally connected to the right person, and after 45 minutes, they told me they didn't know what the problem was. This is an absolute joke of a service. I'd rather jump off a building than buy more service from Lucky Mobile. 

I purchased a SIM card and activated it. When I tried to add money to my new phone number, it said the card wasn't activated. I had to fill out an online form to receive help 'within 1-3 business day'. In reality 3 WEEKS. They gave me a phone number to call and it was the wrong phone number. I was finally connected to the right person, and after 45 minutes, they told me they didn't know what the problem was. This is an absolute joke of a service. I'd rather jump off a building than buy more service from Lucky Mobile. 

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ken baloi

fraud

some asshole from lucky mobile went into my account and took 57.49 , and i have never had any dealings with them at all. now i cant contact them at all . i recommend that no one ever deals with these idiots they are complete zeros . 

Farid

Disappointing start

More than 24 hours after opening an account through the internet and using my credit card for automatic withdrawals, I am with no service. I keep receiving messages that my account is suspended alleging that my monthly charge is past due. I spoke with a guy who had no clue how to help me. I entered my credit card again. To no avail. I tried to speak to someone. In vain. They close at 6 pm. I will try again tomorrow at 10 am, the time they are supposed to open. Very frustrating. Fred

More than 24 hours after opening an account through the internet and using my credit card for automatic withdrawals, I am with no service. I keep receiving messages that my account is suspended alleging that my monthly charge is past due. I spoke with a guy who had no clue how to help me. I entered my credit card again. To no avail. I tried to speak to someone. In vain. They close at 6 pm. I will try again tomorrow at 10 am, the time they are supposed to open. Very frustrating. Fred

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Christine

Lucky Mobile's Customer Service is Terrible!!!

I decided to replace my home phone with a cell phone, and foolishly went with LM's $15 a month plan the first week in February. The 100 minutes disappeared very quickly, so I called and asked to be upgraded to the $25 plan. Then I was informed I couldn't just 'add' to a plan - I would be on the $25 starting on March 10. I asked about topping up so I could make calls for the next 20 days, and he told me I couldn't do that. Now it's March 11, and they're insisting that I didn't pay my bill, so I can't use my phone. I set it up to come off my VISA automatically! Another phone call, and I was told they had a glitch - some customers hadn't been charged, but ho could do it right now over the phone. However, it might mean I would be charged twice. I refused, because I'm getting rid of these bozos as fast as I can, and I suspect I will never get my money back - I'm not willing to double the amount.  

I decided to replace my home phone with a cell phone, and foolishly went with LM's $15 a month plan the first week in February. The 100 minutes disappeared very quickly, so I called and asked to be upgraded to the $25 plan. Then I was informed I couldn't just 'add' to a plan - I would be on the $25 starting on March 10. I asked about topping up so I could make calls for the next 20 days, and he told me I couldn't do that. Now it's March 11, and they're insisting that I didn't pay my bill, so I can't use my phone. I set it up to come off my VISA automatically! Another phone call, and I was told they had a glitch - some customers hadn't been charged, but ho could do it right now over the phone. However, it might mean I would be charged twice. I refused, because I'm getting rid of these bozos as fast as I can, and I suspect I will never get my money back - I'm not willing to double the amount.  

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Brian Crabtree

Customer. Service Very Poor

This Is The Second Time I Had Issue With Luck Mobile. In January lucky Mobile took early payment on my bank card in turn gave me NFS Charged to my checking account I paid February Bill on the 4 of the month not knowing that lucky wanted a extra 5 dollars in which they could have taken from 55 dollars they holding an by the way that's money you are not paying interests on so Thursday the 7 of February Lucky Mobile. Deleted Me Like I Had Never Done Business with Them an tells Sorry It's Going To Take 4 Or 5 Business Days To Return your Service an At the Cost Of Another 20 dollars it's only about Money Right Lucky Mobile 

This Is The Second Time I Had Issue With Luck Mobile. In January lucky Mobile took early payment on my bank card in turn gave me NFS Charged to my checking account I paid February Bill on the 4 of the month not knowing that lucky wanted a extra 5 dollars in which they could have taken from 55 dollars they holding an by the way that's money you are not paying interests on so Thursday the 7 of February Lucky Mobile. Deleted Me Like I Had Never Done Business with Them an tells Sorry It's Going To Take 4 Or 5 Business Days To Return your Service an At the Cost Of Another 20 dollars it's only about Money Right Lucky Mobile 

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Rosemary Ernst

Not worth it. Don't switch providers to Lucky

Decided switch to Lucky as prices seemed right.

Poor decision. Wish I had done my research and read reviews prior to switch.

I am still waiting, 2 days later, for my old phone number to be ported from previous carrier. Was informed when I signed up that would take 10-20 minutes for this to happen.  Multiple calls following this had a customer service agent reveal it could take 48 hours. 

4-5 different calls resulted in 4-5 varying responses as to the porting of previous phone number. Twice was told 'don't worry about it, it takes awhile'. 

Finally reached a customer service agent 48 hours after Lucky activation, who rectified problem. However, all calls/texts from previous 2 days completely inaccessible.

Will be moving to another reputable provider.

More

Decided switch to Lucky as prices seemed right.

Poor decision. Wish I had done my research and read reviews prior to switch.

I am still waiting, 2 days later, for my old phone number to be ported from previous carrier. Was informed when I signed up that would take 10-20 minutes for this to happen.  Multiple calls following this had a customer service agent reveal it could take 48 hours. 

4-5 different calls resulted in 4-5 varying responses as to the porting of previous phone number. Twice was told 'don't worry about it, it takes awhile'. 

Finally reached a customer service agent 48 hours after Lucky activation, who rectified problem. However, all calls/texts from previous 2 days completely inaccessible.

Will be moving to another reputable provider.





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