What You Need to Know
As a budget-conscious prepaid carrier operated by Bell, Lucky Mobile is one of the newest Canadian options for cell phone service.
Debuting in December 2017, the service offers contract-free prepaid plans with prices ranging between $20 and $50 per month before taxes, add-ons, and other fees.
Need a phone to go with your service plan? Lucky's options are scant but budget-friendly. You can also bring your own unlocked phone by picking up a multi-SIM kit.
- Bring your own device plans available
- Unlimited talk and text messaging plans
- Nice perks for autopay customers
- Limited phone selection
- Data speeds limited to 3G
- Limited data add-on options
Autopay discounts and perks: Current promotions allow you to both save on your monthly bill and enjoy extra data by signing up for automatic payments each month.
Awards and Recognitions
As Lucky Mobile has only existed for a week at the time of writing, there's not much available for rewards. However, reviews are positive so far. We'll be sure to update the section as information is available.
How's the Network Coverage and Speed?
Like many smaller prepaid carriers, Lucky Mobile uses another major carrier's network to provide service. In this case, it's Bell.
You can check coverage and network types in your area on their support page.
Although Lucky Mobile uses Bell's network, you won't get the same speeds as you would through Bell. This is because speeds are limited to 3G or around 3Mbits per second.
Do They Charge Roaming Fees?
Within Canada, roaming charges will depend on your service plan. Lucky offers both Zone Plans and Province & Canada Plans.
If you're using a zone plan and travel outside of your zone, you'll need a service pass to use your phone. These range between $3 and $5 dollars depending on the features and allotment you need.
You can read more about them in Lucky's Service Pass FAQ page.
Roaming outside of Canada is not supported. However, if your phone is unlocked, you might be able to pick up a prepaid SIM at your destination and continue using your phone depending on network requirements.
What About Long Distance Fees?
For calls placed within Canada, long distance fees will depend on your plan. Prepaid plans include a range of calling options from smaller zones to Canada-wide to make it affordable to keep in touch with family and friends across the country.
If you’re planning to call outside Canada, Lucky Mobile offers a number of add-ons to help keep your bill affordable.
Each add-on is $5 and offers calling to a specific destination or group of destinations. Minute allotments range from 10 to 300 minutes depending on where you plan to call.
You can find more about specific international calling rates on their International Calling page.
Does Lucky Offer Wi-Fi Calling?
How About Voice over LTE (VoLTE)?
What is Their Tethering Policy?
According to the Terms of Service, charges for the data used while tethering may vary depending on your plan.
The terms state:
“Certain Plans or Add-Ons that include data may apply to on-Device transmissions only – so if you use your Device as a modem or tether, then you may be charged Pay-Per-Use Charges for data Services.”
If you wish to tether with this carrier, we’d recommend contacting them to ensure you won’t end up with any nasty bill surprises.
Do They Offer Data Rollover?
No, data top-ups, add-ons or monthly data buckets do not roll over from month to month.
Do They Offer Add-ons or Bundles?
Add-on options at Lucky Mobile are scant. They only cover international calling and data allotments.
Options for international calling are all $5. Minutes in the add-ons vary by destination.
If you need to add data to your plan, options range between $10 and $25 for up to 2GB of 3G data.
NOTE: If you're on a zone plan, you'll need to purchase a service pass as well to use data add-ons outside your zone.
For more information, consult their Plans & Add-ons page.
Do They Offer Bring Your Own Device/Sim-Only Plans?
Yes! Most carrier-unlocked HSPA or UMTS devices with support for 850MHz and 1900Mhz will work with this carrier
For full details on bringing your own phone check their SIM card page.
Do They Require a Credit Check?
No. As a prepaid provider, there are no credit checks to start service.
What About Activation and SIM Fees?
Lucky charges a one-time $10 activation fee for every new line of service.
If you bring your own phone or tablet, you'll also need a Lucky SIM.
NOTE: Fees often differ between retail stores and websites. Be sure to check both before signing up or adding a line to your account to maximize savings.
Do They Charge an Early Termination Fee?
No. All Lucky Mobile plans are contract-free so you're free to cancel at any time.
Can I Port My Number To or From Lucky Mobile?
Yes! This carrier follows all Local Number Portability requirements.
To transfer your number:
- The account with the number you wish to transfer must be active
- Lucky Mobile must offer service in the area you wish to transfer to or from
- Number portability must be available in the area you wish to transfer to or from
In most cases, the process takes no more than 72 hours.
Will Lucky Mobile Unlock My Phone?
Yes! Unlocking requirements are as follows:
- The phone must be a Lucky Mobile phone
- You must have or have been a Lucky Mobile customer
- The phone must not be blacklisted
- Your account must be in good standing
According to CRTC Wireless Code regulations effective December 2017, they must unlock your phone free of charge upon request.
For additional questions about Lucky pricing, features, and coverage, be sure to check our Lucky Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!
If you spot any errors or missing information, please let us know, it's definitely appreciated and will help make this page better for everyone.
Voice network: UMTS 850 / 1900, LTE AWS 1700 MHz, LTE 700 MHz
Data network: LTE, HSPA
160 Elgin Street Ottawa, Ontario K2P 2C4
1 833-885-8259 (or *58259 from your cell)
Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account
Review Sources and Citations
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