Popular Plans


$15 Monthly
100
Minutes
Unlimited
Text
-
Data
$15.00
per month
Compare Compare  
Compare Compare  
 
$35 Monthly
Unlimited
Minutes
Unlimited
Text
Unlimited
Data
$35.00
per month
Compare Compare  
Compare Compare  
 
$15 Monthly
-
Minutes
-
Text
Unlimited
Data
$15.00
per month
Compare Compare  
Compare Compare  
 
$40 Monthly
Unlimited
Minutes
Unlimited
Text
Unlimited
Data
$40.00
per month
Compare Compare  
Compare Compare  
 
$50 Monthly
Unlimited
Minutes
Unlimited
Text
Unlimited
Data
$50.00
per month
Compare Compare  
Compare Compare  

Popular Phones



What You Need to Know


As a budget-conscious prepaid carrier operated by Bell, Lucky Mobile is one of the newest Canadian options for cell phone service.

Debuting in December 2017, the service offers contract-free prepaid plans with prices ranging between $20 and $50 per month before taxes, add-ons, and other fees.

Need a phone to go with your service plan? Lucky's options are scant but budget-friendly. You can also bring your own unlocked phone by picking up a multi-SIM kit.

What’s Good?

  • Bring your own device plans available
  • Unlimited talk and text messaging plans
  • Nice perks for autopay customers

What’s Bad?

  • Limited phone selection
  • Data speeds limited to 3G
  • Limited data add-on options

Notable Features

Autopay discounts and perks: Current promotions allow you to both save on your monthly bill and enjoy extra data by signing up for automatic payments each month.

Awards and Recognitions

As Lucky Mobile has only existed for a week at the time of writing, there's not much available for rewards. However, reviews are positive so far. We'll be sure to update the section as information is available.

How's the Network Coverage and Speed?

Like many smaller prepaid carriers, Lucky Mobile uses another major carrier's network to provide service. In this case, it's Bell.

You can check coverage and network types in your area on their support page.

Although Lucky Mobile uses Bell's network, you won't get the same speeds as you would through Bell. This is because speeds are limited to 3G or around 3Mbits per second.

Do They Charge Roaming Fees?

Within Canada, roaming charges will depend on your service plan. Lucky offers both Zone Plans and Province & Canada Plans.

If you're using a zone plan and travel outside of your zone, you'll need a service pass to use your phone. These range between $3 and $5 dollars depending on the features and allotment you need.

You can read more about them in Lucky's Service Pass FAQ page.

Roaming outside of Canada is not supported. However, if your phone is unlocked, you might be able to pick up a prepaid SIM at your destination and continue using your phone depending on network requirements.

What About Long Distance Fees?

For calls placed within Canada, long distance fees will depend on your plan. Prepaid plans include a range of calling options from smaller zones to Canada-wide to make it affordable to keep in touch with family and friends across the country.

If you’re planning to call outside Canada, Lucky Mobile offers a number of add-ons to help keep your bill affordable.

Each add-on is $5 and offers calling to a specific destination or group of destinations. Minute allotments range from 10 to 300 minutes depending on where you plan to call.

You can find more about specific international calling rates on their International Calling page.

Does Lucky Offer Wi-Fi Calling?

No.

How About Voice over LTE (VoLTE)?

No.

What is Their Tethering Policy?

According to the Terms of Service, charges for the data used while tethering may vary depending on your plan.

The terms state:

“Certain Plans or Add-Ons that include data may apply to on-Device transmissions only – so if you use your Device as a modem or tether, then you may be charged Pay-Per-Use Charges for data Services.”

If you wish to tether with this carrier, we’d recommend contacting them to ensure you won’t end up with any nasty bill surprises.

Do They Offer Data Rollover?

No, data top-ups, add-ons or monthly data buckets do not roll over from month to month.

Do They Offer Add-ons or Bundles?

Add-on options at Lucky Mobile are scant. They only cover international calling and data allotments.

Options for international calling are all $5. Minutes in the add-ons vary by destination.

If you need to add data to your plan, options range between $10 and $25 for up to 2GB of 3G data.

NOTE: If you're on a zone plan, you'll need to purchase a service pass as well to use data add-ons outside your zone.

For more information, consult their Plans & Add-ons page.

Do They Offer Bring Your Own Device/Sim-Only Plans?

Yes! Most carrier-unlocked HSPA or UMTS devices with support for 850MHz and 1900Mhz will work with this carrier

For full details on bringing your own phone check their SIM card page.

Do They Require a Credit Check?

No. As a prepaid provider, there are no credit checks to start service.

What About Activation and SIM Fees?

Lucky charges a one-time $10 activation fee for every new line of service.

If you bring your own phone or tablet, you'll also need a Lucky SIM.

NOTE: Fees often differ between retail stores and websites. Be sure to check both before signing up or adding a line to your account to maximize savings.

Do They Charge an Early Termination Fee?

No. All Lucky Mobile plans are contract-free so you're free to cancel at any time.

Can I Port My Number To or From Lucky Mobile?

Yes! This carrier follows all Local Number Portability requirements.

To transfer your number:

  • The account with the number you wish to transfer must be active
  • Lucky Mobile must offer service in the area you wish to transfer to or from
  • Number portability must be available in the area you wish to transfer to or from

In most cases, the process takes no more than 72 hours.

Will Lucky Mobile Unlock My Phone?

Yes! Unlocking requirements are as follows:

  • The phone must be a Lucky Mobile phone
  • You must have or have been a Lucky Mobile customer
  • The phone must not be blacklisted
  • Your account must be in good standing

According to CRTC Wireless Code regulations effective December 2017, they must unlock your phone free of charge upon request.


For additional questions about Lucky pricing, features, and coverage, be sure to check our Lucky Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know, it's definitely appreciated and will help make this page better for everyone.


Voice network: UMTS 850 / 1900, LTE AWS 1700 MHz, LTE 700 MHz
Data network: LTE, HSPA

Lucky Mobile Customer Service

Mailing Address:
160 Elgin Street Ottawa, Ontario K2P 2C4

Phone Number:
1 833-885-8259 (or 58259 from your cell)

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Resources


Review Sources and Citations

Review Lucky Mobile:

Help inform others by sharing your experience with Lucky Mobile

Rate It:

Critic Reviews


Tech Daily

Strong Bell network and coverage across Canada

from Tech Daily

Plans are reasonably priced, particularly the plans at $40 or $45 per month offer good value. If you call and text Internationally and want the convenience of doing so directly from your cellphone, Lucky Mobile offers very reasonable International Talk Add-Ons.

Read full review

Plans are reasonably priced, particularly the plans at $40 or $45 per month offer good value. If you call and text Internationally and want the convenience of doing so directly from your cellphone, Lucky Mobile offers very reasonable International Talk Add-Ons.

Read full review

Less

User Reviews


Teresa

Worst company ever

My Mother(76) years old purchased a cell and chose Lucky for pay as you go plan. First two months were fine. Then she was sick and didn’t buy more time for about three weeks after she was suppose to put more time on it. But she did and three days after her phone was disconnected and a message from Lucky saying her refund was e- transferred to her. She has no idea why they did this and she is not set up for e transfers so we’re did you send this money?! Treat the elderly like this? Horrible 

My Mother(76) years old purchased a cell and chose Lucky for pay as you go plan. First two months were fine. Then she was sick and didn’t buy more time for about three weeks after she was suppose to put more time on it. But she did and three days after her phone was disconnected and a message from Lucky saying her refund was e- transferred to her. She has no idea why they did this and she is not set up for e transfers so we’re did you send this money?! Treat the elderly like this? Horrible 

Less
db

Day Light Robbery By Lucky Mobile, Bell and associated Company

D b 6 minutes ago

They did the same to me as well.  Promised me that a refund is on the way in the next two weeks but finally they said that the policy has changed and they would not refund despite of acknowledging their mistake/fault by taking out the money a day earlier than that of the anniversary date, despite to cancelling the preauthorized payments six days earlier.  It is clearly fraudulent and cheating by their departments policy of assuring refunds and then after 45 days denying it completely on your face.  Never again will go or recommend Bell or its associated companies to deal with.  Very Sad.  Will take them to small claims court.  Even if you are still their customer, I suggest better don't give them a chance to abuse your preauthorized payments.  They will steal your money one way or the other.  It is a day light robbery by Lucky Mobile , Bell or its associated companies.

D b 6 minutes ago

They did the same to me as well.  Promised me that a refund is on the way in the next two weeks but finally they said that the policy has changed and they would not refund despite of acknowledging their mistake/fault by taking out the money a day earlier than that of the anniversary date, despite to cancelling the preauthorized payments six days earlier.  It is clearly fraudulent and cheating by their departments policy of assuring refunds and then after 45 days denying it completely on your face.  Never again will go or recommend Bell or its associated companies to deal with.  Very Sad.  Will take them to small claims court.  Even if you are still their customer, I suggest better don't give them a chance to abuse your preauthorized payments.  They will steal your money one way or the other.  It is a day light robbery by Lucky Mobile , Bell or its associated companies.


Less
Jasmin Talbot

If I could give them a 0 I would. WORST COMPANY

The absolute worst company I have ever been with, EVER!! 

I had my plan for about 6 months, pay-as-you-go. I cancelled my plan due to leaving the country and paid my last payment in May. Left Canada in June. In August they take $45 from my account? I called them to say there's been a mistake and I need a refund. They say my account is still open and I will get a refund in 7-10 business days. This was end of August... it is now end of October. I have called 4 times, I have spoken to numerous agents. Some say my refund is in my bank already (it isn't), some say they've cancelled it and resent it, some say they've just processed it and I'll get it tonight, some say I need to call CIBC because they're withholding it from me (they aren't)... they have canx and 're-processed it's 3x to NO AVAIL?!? Absolutely FUMING. What company takes money from your account when you do not have an auto pay set up, you've cancelled your account, you no longer live in the country AND you haven't used their services in 3 MONTHS?? ...

More

The absolute worst company I have ever been with, EVER!! 

I had my plan for about 6 months, pay-as-you-go. I cancelled my plan due to leaving the country and paid my last payment in May. Left Canada in June. In August they take $45 from my account? I called them to say there's been a mistake and I need a refund. They say my account is still open and I will get a refund in 7-10 business days. This was end of August... it is now end of October. I have called 4 times, I have spoken to numerous agents. Some say my refund is in my bank already (it isn't), some say they've cancelled it and resent it, some say they've just processed it and I'll get it tonight, some say I need to call CIBC because they're withholding it from me (they aren't)... they have canx and 're-processed it's 3x to NO AVAIL?!? Absolutely FUMING. What company takes money from your account when you do not have an auto pay set up, you've cancelled your account, you no longer live in the country AND you haven't used their services in 3 MONTHS?? 

DO NOT USE THEM AT ALL!!!!!!!!!!!!!!!

Less

D b

They did the same to me as well.  Promised me that a refund is on the way in the next two weeks but finally they said that the policy has changed and they would not refund despite of acknowledging their mistake/fault by taking out the money a day earlier than that of the anniversary date, despite to cancelling the preauthorized payments six days earlier.  It is clearly fraudulent and cheating by their departments policy of assuring refunds and then after 45 days denying it completely on your face.  Never again will go or recommend Bell or its associated companies to deal with.  Very Sad.  Will take them to small claims court.  Even if you are still their customer, I suggest better don't give them a chance to abuse your preauthorized payments.  They will steal your money one way or the other.  It is a day light robbery by Lucky Mobile , Bell or its associated companies.

Jim

Terrible customer service (sic)

Impossible to actually talk with anyone if your problem is not easily answered by the automated robot system - no way to chat or talk when all else is exhausted. Nightnmare!

J M

Just another name for poor customer service from Bell

No matter what they call themselves it Bell.  Famous for poor customer service in the past and it hasn't gotten any better.  I was sent from 1 person to another.  Waste of Time and Money.  Just don't use them and save yourself the headache

Cathy

Horrible

Got a text stating my top up will come out the 1st of the month.  Called and asked to have this text reminder removed, was told they can not.  That is BS.  If the company puts the notification on, then how is it they are not able to take it off?  Just being asses

Brian

UK users visiting Canada DO NOT USE Lucky Mobile

I bought a lucky mobile SIM only plan when arriving in Toronto for an across Canada vacation. Agent took payment then fitted SIM but it didn’t work. Probably be OK in 24 hours they said. Then I noticed 4 charges to my credit card, two for 1 cent and two for CAD56.50 being the plan charge. I went back to the agent 1 hour after buying SIM and queried the double charging they said they always do this with foreign credit Carr’s! So as it wasn’t working and I was very unhappy about their charging practice I said I wanted to cancel. The agent took the SIM back and said OK and I didn’t  need to do anything else and a refund would come through automatically in 3-5 days. 2 weeks later we are now 2000 miles from Toronto and no refund I ring Lucky Mobile customer service and ultimately get referred to a supervisor who states that they do not give refunds under any circumstances. So despite the agent promising a refund and despite the fact that they agree the account was never activated they’re going to keep my money. All the supervisor would repeat over and over was we don’t give refunds. So they have got money for nothing. AVOID AT ALL COSTS. Chatr mobile worked 1st time and has been very reliable try them instead.

I bought a lucky mobile SIM only plan when arriving in Toronto for an across Canada vacation. Agent took payment then fitted SIM but it didn’t work. Probably be OK in 24 hours they said. Then I noticed 4 charges to my credit card, two for 1 cent and two for CAD56.50 being the plan charge. I went back to the agent 1 hour after buying SIM and queried the double charging they said they always do this with foreign credit Carr’s! So as it wasn’t working and I was very unhappy about their charging practice I said I wanted to cancel. The agent took the SIM back and said OK and I didn’t  need to do anything else and a refund would come through automatically in 3-5 days. 2 weeks later we are now 2000 miles from Toronto and no refund I ring Lucky Mobile customer service and ultimately get referred to a supervisor who states that they do not give refunds under any circumstances. So despite the agent promising a refund and despite the fact that they agree the account was never activated they’re going to keep my money. All the supervisor would repeat over and over was we don’t give refunds. So they have got money for nothing. AVOID AT ALL COSTS. Chatr mobile worked 1st time and has been very reliable try them instead.

Less

Mac

Contest this with your CC company. Our CCs always give refunds for odd charges of for services not provided. 

Curtis Mahar

Great for your son or daughter

Got the $25 package that includes, (with top up), 1G of data. it is a great and cheap first time package for your kids. No worries of data overage and now can keep in contact with my 13 year old. Would highly recommend.


Suzanne Martin
Suzanne Martin

So far no issues.  The 1 Cent charge is to approve a CC is working and valid .  You do not need to do top off fee when activating.  I chose not to so I can give it an honest shot.  I also Always use a small prepaid CC for these types of situations.  At least there is minimal room for error .  I understand Chatr is good too.   My Lucky Mobile was purchased at Dollarama and if you activate with a one month top off you get some type of a Dollarama gift card.  Didnt do that so i dont know anymore details.   I'm sorry others had bad experiences. 


Blake Shortreed
Blake Shortreed

Worst cell phone company on the planet. Customer service is a -100 on a scale of 1-10! They’ll steal your money without so much as a thought. Goofs!! I’ll use pay phones before I ever use lucky mobile!!

Wendy

Do not love

My phone was ported to Lucky Mobile WITHOUT my authorization.  Nightmare to have my number go back to my preferred provided.  I question authorization questions being  asked.  Who did this?  Customer service was not very responsive Ina polite manner.  Had to make several phone calls to Lucky to obtain all the information I needed, my conclusion being it was not given willing.  Twelve hours later, about fifteen calls between providers, I've still no cell phone service.  

My phone was ported to Lucky Mobile WITHOUT my authorization.  Nightmare to have my number go back to my preferred provided.  I question authorization questions being  asked.  Who did this?  Customer service was not very responsive Ina polite manner.  Had to make several phone calls to Lucky to obtain all the information I needed, my conclusion being it was not given willing.  Twelve hours later, about fifteen calls between providers, I've still no cell phone service.  

Less
Sarah Walters

HORRIBLE

I bought a prepaid online.. Got a number ( wouldn 't have gotten a number if I didn't pay first, however they are saying i didn't pay...) They won't let me send my MasterCard info saying i have been charged not once but FIVE times ( they want me to give them all my banking information.... NO ) I have been transferred over the past 2 days 50 TIMES most not even telling me when they are transferring me.. I have been transferred so many times i have been getting the same people... ALSO they refuse to let me talk to a  manager and 

I bought a prepaid online.. Got a number ( wouldn 't have gotten a number if I didn't pay first, however they are saying i didn't pay...) They won't let me send my MasterCard info saying i have been charged not once but FIVE times ( they want me to give them all my banking information.... NO ) I have been transferred over the past 2 days 50 TIMES most not even telling me when they are transferring me.. I have been transferred so many times i have been getting the same people... ALSO they refuse to let me talk to a  manager and 

Less

Lucky Mobile Question?

Visit the Lucky Mobile Q&A Forum to get answers, ask a question or help others.