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What You Need to Know


Owned by Shaw Communications, Freedom Mobile (formerly WIND Mobile) is the fourth-largest mobile carrier in Canada. Though the carrier was once known for it’s slow speeds and limited coverage, investments by Shaw have led to increased 4G LTE availability and an expanding network offering more coverage around major urban centers.

Full deployment of the latest 4G LTE upgrades will start in Spring 2017 with all current coverage areas seeing upgrades by the end of Fall 2017.

They offer both postpaid and prepaid plans--dubbed Pay Before and Pay After plans. Both plans groups start at $25 with the most expensive plan running $55 before taxes and add-ons.

If you need a phone, the MyTab program offers device subsidies in exchange for a two-year Pay After plan agreement. You can also bring your own device to Freedom Mobile and enjoy a $5 per month service credit on most plans.

What’s Good?

  • One of the most affordable carriers
  • No-contract plans available
  • Bring your own device discounts
  • Canada-wide calling on all plans
  • Unlimited texting to US and Canadian mobiles
  • Generous data packages

What’s Bad?

Show more

Notable Features

MyTab: Enjoy a discount of up to $650 on a new device in exchange for a two-year term agreement.

Better Together Savings: Bundling lines and mobile internet packages offers a monthly discount over keeping each service on a separate account.

Bundled International Calling: Many of Freedom Mobile’s upper-tier plans include drastically discounted rates on international calling without the need for add-ons and extra fees.

Awards and Recognitions

Unfortunately, awards and recognitions for this carrier are scarce. This might be due to their different approach from many other carriers. They're not trying to offer the most coverage or fastest speeds. Their focus is serving the customers in their areas who don't need cutting-edge features but want lower rates.

How is Their Network Coverage and Speed?

According to Freedom Mobile, their network and extended partner networks cover up to 98% of Canadians. However, be sure to note the considerations below.

Data from OpenSignal breaks down Freedom Mobile network types as follows:

  • 71% HSPA+ (4G)
  • 16% UMTA (3G)
  • 13% HSPA (3G)

However, since their purchase by Shaw in early-2016, Freedom Mobile has contracted Nokia to rapidly deploy a new 4G LTE network. These changes should be reflected as studies are updated in the coming year.

You can check coverage and network types in your area using their Coverage Map.

Notable considerations include:

  • Outside of Vancouver, Calgary, Edmonton, Ottawa and Toronto, you’ll be relying on partner networks. This means per-use fees are likely outside of major urban centers.

This carrier uses an older network technology and this shows in speed tests compared to other carriers. OpenSignal found the average download speed on Freedom’s network to be 1.9Mbits/sec. Uploads were only 0.6Mbit/sec.

Data from Ookla’s 2016 “Speedtest Market Report - Canada” show download and upload averages at 6.3Mbits/sec and 1.48Mbits/sec respectively.

The newest study, PC Magazine’s 2016 “Fastest Mobile Networks in Canada” logs speeds between the two prior studies, with a speed of 2.82Mbits/sec for downloads and 1.10Mbits/sec for uploads.

As mentioned above, these numbers are likely to change in the coming year as Freedom completes its LTE upgrade.

It should also be noted that while these speeds aren’t ideal from streaming HD video or other bandwidth intensive tasks--and they are undeniably slower than the rest of Canada’s major carriers--that doesn’t mean that data isn’t usable. It’s simply slower.

Do They Charge Roaming Fees?

Yes! This is one of the things that sets Freedom Mobile apart from most current Canadian mobile carriers. When you’re outside of a HOME Zone using a partner network, you’ll pay the following roaming fees:

  • $0.15 per minute for voice calls
  • $0.05 per text
  • $0.05 per MB of data sent or received

NOTE: While you’ll pay to roam on Freedom Mobile, they are one of the few carriers to include US coverage in standard roaming rates. This means you’ll enjoy the same prices listed above for usage across most of the United States.

For extended US travel, Freedom Mobile offers a roaming add-on. For $15 per month, you’ll get 1GB of data, unlimited texting and 2400 minutes of talk time.

For international travel, you’ll find two different options:

  • World Traveller: For $8 per month, this add-on allows you to make calls at $0.20 per minute, send texts for $0.15 and use mobile data for $1 per MB in more than 50 destinations.
  • Flat-Rate Standard Roaming: For $20 per month, you’ll enjoy discounted roaming to more than 200 destinations. Usage fees differ by zone.

For more information on international roaming rates and charges, see their International Roaming page.

What About Long Distance Fees?

All Freedom Mobile plans include Canada-wide calling to keep your monthly bills low. Many plans also include calling to the US as well.

Looking to call internationally? Freedom Mobile’s World Saver Add-on offers substantial savings over per-minute rates to more than 200 destinations for $8 per month.

You can find more about specific calling rates and options on their International Calling page.

Can I Tether My Mobile?

As long as you have a data plan, Freedom Mobile allows tethering. Instructions for most phone models can be found in your My Account dashboard.

Keep in mind that mobile devices are optimized to use less data than laptops, gaming consoles and other devices. Monitor your data usage if you plan to tether to avoid any billing worries.

Do They Offer Data Rollover?

No, neither Pay Before or Pay After plans offer data rollover.

Do They Offer Add-ons or Bundles?

Yes! If you need to add features or usage to your plan, add-ons and bundles are the perfect choice!

Popular add-ons include:

  • Unlimited U.S.-wide Calling and Texting: For only $10 per month, you can call or text across the border without keeping track of time. If you’re on a mid-tier plan, be sure to check if it would be cheaper to simply upgrade plans as many of Freedom Mobile’s high-end plans include this feature in your monthly bill.
  • 3GB of Full Speed Data: Data bucket running low every month? For $10 you can add 3GB of data to any plan.
  • Voicemail+: Upgrade your voicemail with transcription and increased storage for only $8 per month.

For more information on add-ons and bundles, check their support page.

Do They Offer Bring Your Own Device/Sim-Only Plans?

Yes! Not only do they support bringing your own device, they offer a small monthly discount for doing so.

Freedom Mobile offers an online compatibility checking tool to start the process. However, if you want to bring your number with you to Freedom Mobile, you’ll need to stop by a store to finish things up.

Do They Require a Credit Check?

There are no credit checks for prepaid service. However, monthly service agreements may require a credit check. At the time of writing, this is a "hard" credit check. This means the check will likely appear on your credit report.

Items needed include 1 of the following:

  • Canadian Driver's Licence
  • Canadian SIN Card or Letter
  • Canadian Credit Card

Plus 1 of the following:

  • Valid Canadian Driver’s License (Not applicable if used as one of the items above)
  • Valid Canadian or Foreign Passport
  • Work Visa
  • Department of Defense ID
  • Permanent Resident Card
  • Native Indian Status Card
  • CNIB Card
  • Valid, Goverment-Issued Provincial/Territorial Photo ID
  • Possession and Acquisition License (PAL)

NOTE: Credit checks from carriers that pull your credit bureau report may impact your credit score. If you're not sure the best options for your credit profile, we suggest contacting the carrier directly before attempting to obtain service.

For more information on credit check requirements and how they might affect your account, consult their Joining Freedom Mobile FAQ page.

Do They Charge an Early Termination Fee?

This will depend on your plan and situation. In their Terms of Service, Freedom Mobile says:

“You agree to pay to us all charges that you’ve incurred up to the date we stop providing the Services, including for any Services provided or for any equipment that you’ve purchased including any unpaid MyTab balance.”

Can I Port My Number To or From Freedom Mobile?

Yes! However, you must stop by a store to port your number to their service. While specifics aren’t listed on their site, general requirements include:

  • The account you’re porting from must be active and in good standing
  • Freedom Mobile must offer service in the area from which you’re bringing your number

For help finding a nearby Freedom Mobile location, consult their Find a Store page.

Will They Unlock My Phone?

Yes! For a small fee, they will unlock any handset locked to their network.

Requirements include:

  • You must have active service with an account in good standing
  • For subsidized devices, you must have had service for at least 90 days

The fee for unlocking your phone is $30. You can find additional information on their Devices & MyTab FAQ.


For additional questions about Freedom Mobile pricing, features and coverage, be sure to check our Freedom Mobile Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: UMTS (AWS 1700/2100 MHz)
Data network: HSPA 1700/2100 MHz, HSPA+

Freedom Mobile Customer Service

Mailing Address:
207 Queens Quay West Suite 710 PO Box 114 Toronto, ON M5J 1A7 Canada

Telephone:
1-877-946-3184

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Review Sources

Freedom Mobile Question?

Visit the Freedom Mobile Q&A Forum to get answers, ask a question or help others.


I rate Freedom Mobile:

Help inform others by sharing your experience with Freedom Mobile

Reviews (3.2/10 Avg. rating)


Mobile Syrup

Truly competitive with fast, robust network

from Mobile Syrup

As it stands, I don’t find Wind serves my purposes. The low prices are there for individuals who can’t afford otherwise – say, twenty-somethings stuck out on the lawns of the Molson Amphitheatre – but I need service that I can rely on, even if it does cost more.

Wind has done a good job in significantly boosting its spectrum holdings this year and is promising to upgrade its network to the faster fourth-generation LTE standard soon. I’ll happily give the company another try when that happens, but for now I’ve decided to come out of the figurati... Full review

AlphaBeatic

Good enough especially for the price

from AlphaBeatic

Customer service snafus aside, Wind does seem to have captured just the right aspect of its offering in its current marketing efforts. The company is pushing “piece of mind” as its main selling point, and on that front I couldn’t agree more. My usage mindset changed considerably over the month-long trial, to the point where I was no longer worrying about blowing through my cap and paying through the nose for it.

There’s no doubt Wind Mobile’s coverage and network aren’t as fast or robust as its Big Three competitors, but for my usage needs they... Full review

myCELLmyTERMS

No fess, no contract and unlimited data even with tethering is a great deal

from myCELLmyTERMS
We now have another choice in the market and competition will be good for the industry. I believe Wind will be a victim of great expectations and they will not be able to live up to them initially. With over $1 billion invested – they have to make money and repay their debts and obligations.  So while “saviours” of the wireless industry branding may be a ball and chain – let’s give them an opportunity to execute and grow... Full review

Can I just say that Wind has some appealing plans but you soon forget about how much you're saving when you realize A) how unreliable and spotty the Wind network is and B) how AWFUL their customer service is. When you call in a problem, their only response is to create a "trouble ticket" to which you will receive a response within a few days... which NEVER happens, even if you follow up. Also, all of their call centres are in Southeast Asia... all of them. When dealing with Wind, you're given the district impression that you're dealing with a shadow corporation whose interest it is to take your money each month and avoid resolving any issues. AVOID THEM LIKE THE PLAGUE!


disallusioned ted

I originally signed up with Petro Canada Mobility using an unlocked Samsung Galaxy 2S. Then I found our (after paying for a month of data services) that they could not provide data for my phone. I checked out Wind and ended up buying their SIM card and was told that my number (which I have add for a long time) would be ported within 6 hours, but maybe 4 days. After several days, I called Wind to see what was happening. You have to enter your Wind phone number when you call unless you are calling from that number, but after you get transferred to a person, you have to go through it all again. If the first person can't solve your issue, they create a case number for the "back office" (I guess after entering the problem) and transfer you to this back office. There is no way to call the back office directly, so you repeat your story over and over. Sometimes they create a new case number, so some of the continuity would presumably be lost. My problem was that Petro Canada Mobility uses the Rogers GSM network, so port requests go to Rogers, then to Petro Can. Petro Can has to respond within six hours or the request goes into the trash. Wind correctly told me who had to be involved, but when I called Petro Can they told me they had released the number to Wind and that Rogers did not have to be involved. Wind just sat back and suggested that I call Rogers, who were very helpful and explained that Petro Can had not replied soon enough and the release of my number did not take place. The sent an email to Petro Can and a day or two later (after a weekend), the number was released. I spoke to Rogers, and they said the release had come in and would have been sent to Wind immediately. Call Wind. Same rigamarole, except that one lady undertook to call me when they got my number. She did and left a message that the release had been delayed, so I called Wind. Same hoops as before. I told them Rogers had released it, and when I called the number I received a recording that the number did not exist. So they checked and found that they really did have the number and they said it would take 3-4 DAYS to port it over (during which time my number did not exist as far as callers were concerned). When I got a bit hot and bothered, the guy hung up on me. I did not swear or call him names, I just ranted that this was their fault and they should fix it faster. Anyway, I called back, repeated my story and this new guy said it would take up to 48 hours. I have given up and will just hope the number shows up soon. To sum up - Wind has no intention of following up with the porting companies and does not even correctly record when the port becomes available. Their system seems designed to be clumsy and onerous, and their ability to simply change a number is unbelievably awful. Why can't it be done on the spot once it is available? Sorry for the rant. I'm fed up already. I just hope Wind reads this. Emails directly to them go unanswered.


As a Wind (or "Fart", as I call it) customer, I share in the awful experience of Wind customer care. For those on the fence about joining Wind , I would recommend 1. If you think you are going to chop/change plans, or call Wind customer service for anything, Wind is not worth it. 2. Considering porting your existing number instead of getting a new one? Wind is not for you (see above post). 3. If you thinking "ah, things will get better with Fart one day, my experience will be different"....then all the best my soon to be new fart friend.

Frustrated in Whitby

I read reviews from other UNsatisfied customers and could't agree more (even the "fart' mobile reference...chuckle). I too got spotty almost never working super slow, unreliable internet service and customer service that doesn't care). I got the distinct impression that despite their friendly chummy words in their ads and bills, they really don't care. They simply don't. You mean nothing to them and they don't care that their service is pathetic. I doubt they'll be in business for long. Their service is truly that pathetic. Another reviewer said to avoid them like the plague. Fair enough and yet after dealing with Wind (fart) Mobile, the plague doesn't seem that scary.


i upgraded my phone from Samsung nexus s to Samsung S3. larger viewing and powerful CPU for the phone.. But GUYs, wind customers.. BE AWARE.. the unlimited data is a catch at first in my samsung nexus S in my first year it was okay.. later they cap me.. their reason im over the limit of 5 GB data.. later i decided to purchase the 10 GB premium data to boost my speed.. but i notice its not even 6 GB and my speed is very very slow.. i can hardly even watch a 2 minute video in youtube because of its speed.. i phone wind their excuse is to remove the sim card so it can refresh in the their system.. but it does not help.. HEY WINDmobile where is the quality service your customer anticipated.. because of this i was force to cancel my premium data from Windmobile. maybe soon i just sell my samsung galaxy S3 to ebay.. Windmobile unlimited data is a catch guys.. once they have you as a paying customer.. Good bye customer care.. they have your hard earn cash to their pockets.. hope this review help other customers know the catch of the unlimited data wind brags about..


I literally had the phone for less than 24hrs before I returned it. My sister was misinformed about her plan when she first got the phone, she was never told about the wind zones. She had to pay 130$ extra, she decided to let it go, everything went good for a little while, so I decided to go with them too. After I got the phone we decided to call their customer service because my sister wanted to change her plan. The customer service suckedd!! The lady I was speaking to did NOT know what she was talking about, and just like the guy before, she told me to watch my tone because I too was fed up with them. I was not even swearing at her. She transferred us to a super-intendant who lacked even more knowledge! She was soooooo stupid! WORST COMPANY EVER! AVOID!! I returned the phone in less than 24 hours! There was nooo way I was getting stuck with this shitty company. Fart is completely right

Wind has had plenty of chances to screw customers and they've taken every single one.I know people who have waited 5 years for service they were told (by sales) would be up inside the year. To the original commentor, how many more years does wind deserve?

Thank God i googled windmobile reviews . I was thinking its such an awesome deal . After reading these reviews i will stick with BELL. There is nothing more frustrating with cell phone issues . Thanks Everyone !


Wow I also thank God I was able to find reviews for Wind mobile. Totally agree with nancy . Thanks everyone. I will also be sticking with Bell.

well. I ported two numbers from Rogers and they both work just fine, I set payment online and have no problems whatsoever. For that much as I use phone this is perfect deal. I can access everything I need and have no problems. On the other hand I created ticket for my third line with Rogers and they didn't call me three weeks already, although I called twice to address my problem. For the price I am paying to wind and service I am getting I am quite satisfied.

Digital Home

Weak management and poorly trained customer service reps

from Digital Home

Wind Mobile encourages deceiving the customer rather than admit problems - from the first sales rep I met to the second line tech support to the supervisor, I was told and promised information and feedback that was nothing more than a lie. The first Wind staffer told me there were better plans than the one I wanted but when pressed could not come up with anything and refused to help me, second level tech who lied when he said my card would be activated by days end for sure, the supervisor who promised a call back in two hours, the condescending supervisor who assured me that a store wo... Full review


Dissapointed_31250
I've had similar problems with Wind. I feel that all the customer service agents do is regurgitate information. I was pretty happy with Wind when I found out that I could use a phone soley for texting, at $5 per month. The person at the store told me that all I had to do was make sure I had money in my account to pay for the $5 each month. So, every month I top up online to make sure that I have at least $15 in there to be safe. Today I woke up and couldn't receive or send texts. I called Wind and the girl told me that my account is suspended because I didn't top up enough money. My plan is $5 per month because I only use texting on this phone and my account currently has over $16 dollars. Apparently Wind mobile doesn't let your money carry over, SO that $16 dollars or so is wasted money that I won't be able to use. (Of course, if I top up ANOTHER $10 today, they said they will reactivate my account for me, BUT because I only use texting, only $5 will be used and the other $20 or so will be WASTED) The girl says that it is Wind's POLICY that top up only last a certain period of time, and since I topped up $8, I could only use that money during a period of 24 HOURS. AND, when you top up $10, this only lasts for a month. After that, since I have a small plan, it is GONE to me. I have been a customer for a year now and I expected better service than I received. I asked for her to reactivate my account for at least this month since I have put enough money in my account already but she wouldn't. Obvisously, I realize that I'm complaining over a small amount of money, but I'm student who can't afford to be wasting anything. I don't think that anyone deserves this kind of service. Seems to me like this is a SCAM. Wind should change their policies so that our money isn't taken from us. Very dissapointed in Wind mobile.

Wind is a pretty solid company with AMAZING value for your money. I have heard a lot of horror stories about Wind, and was kinda skeptical at first, but after hearing some of the good stories and talking to some people on Wind, I decided to give them a shot. I do not regret a second of my time or a penny of my money spent; everything was exactly as described. I get full "WIND Home" service practically everywhere I go, and the cost I pay is so low I don't mind dropping a couple bucks roaming on "WIND Away" when I have to. The only thing I don't like is if you don't top up by your required date, Wind cuts your account off entirely and as good as closes it, EVEN IF YOU HAVE THE MONEY IN YOUR ACCOUNT. I pay $10/month on their Pay Your Way (2 $5/month add-ons) and I topped up a $100 amount to be able to pay the bills. When I realized that my "WIND Away" usage dipped into that, I added more money, which changed the expiry date for my money. Luckily, I caught that in time by looking at my top up confirmation, but if I hadn't noticed that, I would've lost over 70 bucks. Other then that one small complaint, Wind has been extremely good to me, and as long as you stay on top of checking your expiry date, you should have no problems. Highly recommended!

Wind does let your money carry over, but it has an expiry date that gets overriden every time you top up regardless of how much money you have in your account. Would have been helpful for Wind to tell all of us this up front though......


Good plans but horrible customer service. Actually the worst customer service I have experienced in my life. The customer service representative was literally yelling at me over the phone when I asked her few questions about my bill that I didnt understand, she was just mad... and not even to mention that the day I was purchasing my plan and phone, the girl at the Wind counter was having a conversation through text message while I was buying! she was barely paying attention to me... If you value a good customer service that's not the place to go.

I cannot agree more with their "Weak management and poorly trained customer service reps"!! Just had an experience with customer service because my sister's phone was robbed after two weeks with WIND. Their protection plan is nothing you wanted. Two options: 1) suspend line for 6 month with a $30 fee 2) cancel the line and pay the Windtab I told them, it's not like we don't want the line. The phone was freaking robbed! The male sales rep said he talked to the manager and there is nothing they can do other than those two options. Fine, my mom decided to cancel the old line and get a new one. She does NOT speak English, so I have to call on behalf. The female rep insisted to talk to her. What for? I told her my mom does NOT speak English... I was really pissed! I told her to put me through the manager, she said the manager will just tell me the same thing. I should tell my mom to go back to where she gets the phone and ask the sales rep to call in on behalf. I told her the sales rep there told me to call ourselves, don't push me back and forth. She said she cannot do anything about it. WTF! Seriously, none of the company is the best but at least I won't get this much of a crappy service from Rogers! You get what you pay for!


tamie

Bad, bad, bad, bad, bad, customer service, from the stores or over the phone. great plans, but bad customer services. Don't know anything or just refused to help.


I have never experienced such blatant dishonesty before - from the moment I was sold the phone to the moment I cancelled my service 3 months later. Wind has the worst customer service I have every experienced. Wind has very poor signal reception. What is the point of having unlimited data if one can only rarely connect to the network. Awful, just awful. I left my previous carrier who I had been with for five years. I am going back.

I have been fed up with Wind Mobile for sometime now. When I signed up the contract at the very beginning, the SR told me that the phone could be unlock for free after 3 months. 3 months have gone, I called them to have my phone unlock and their CS told me that their system now has changed, and it requires 6 months before I can get the unlock code. Now, 6 months have past, I called again and the CS told me that they now charge a service fee of $10 to get the unlock code. Now, I'm really fed up. Before I signed up, the CS stressed that this is one of the features that is worth signing up for, and now, they keep changing the terms on the agreement without informing the consumers, plus they add service fees whenever they want? Are you kidding me? I will file a report with the CCTC and CRTC if my problem does not resolve. It's not about the $10 charge. It's about fulfilling promises on A contract. Failing to comply with the terms and conditions on a contract would be a business fraud. Diane

Extremely disappointed
I will NEVER use WIND MOBILE again, for the following reasons: 1. Terrible customer service. Reps are quite rude and don't seem to have any knowledge on the products or packages they are selling. 2. Endless waiting to speak to a rep on the phone. And every time you call, whether early morning or at night they always say they are experiencing higher phone calls than normal, which screams "UNDER-STAFFED" 3. It took me over 3 months to get my account cancelled with them. They failed to cancel my account when I called them the first time 4 months ago, they kept billing me but I was never sent another e-bill till early October, so I had no way of knowing they were still billing me. And to top it off, they sent my account to collections without actually looking into my account history. Had they actually taken the time to look into my account details they would have seen I cancelled my account back in July. 4. I had to follow-up with them 3-5 business days to ensure that my account was actually cancelled after the bullshit I went through. I will never recommend or use their services again.

Disgruntled customer_42341
This is what happened, I bought a Blackberry for 299.00 on Sep. 20th. On Sep. 21 they went on sale, the ad on their site says "249.00 plus an additional 49.00 in store discount" I went back to the store and they put me on the phone to customer service who told me too bad, I missed the sale by a day. At that point I was going to return my phone but the rep called customer service again, pretending to be me believe it or not and told them there was a 14 day price protection so they said they would honour it. The rep gave me a confirmation number and said my account would be credited with 98.00. My account was only credited with 49.00 and that's where the problem lies. I spoke with a very rude customer service rep and had to damand I speak with the supervisor who was just as rude. I sent an email to customer service who got back to me 16 days later stating a rep would call me within 3-4 business days (This was on Oct. 18th) I have yet to hear from anyone. I emailed again just to be told someone is looking into it and they requested I scan and email them the copy of my receipt which I did. (Why would they not have this info?) It is now Oct. 30 and still nothing.
Brock

You get what you pay for

Dirt cheap and lots of Data.....if you can use it. I loose reception on a regular basis. Get text and voice-mail notifications hours later.

Dirt cheap and lots of Data.....if you can use it. I loose reception on a regular basis. Get text and voice-mail notifications hours later.

Less
Tim

Freedom Mobile is the worst.

No coverage, thereby insanely expensive bills. WORST CUSTOMER SERVICE IN STORE.

<p>No coverage, thereby insanely expensive bills. WORST CUSTOMER SERVICE IN STORE.</p>

Less
Christopher

Wind(s) of change spells the end of cellular Freedom in Canada!!!

The first thing you will notice with Freedom is nothing is Free and they think you are dumb!! They bombard you with don't worry nothing but the name has changed!! This should be your first warning!! Shaw their new owner is predatory with its billing and now Freedom is too!! I share an account wit... More

<p>The first thing you will notice with Freedom is nothing is Free and they think you are dumb!! They bombard you with don't worry nothing but the name has changed!! This should be your first warning!! Shaw their new owner is predatory with its billing and now Freedom is too!! I share an account with my exgf and since Freedom took over we have been bombarded with automated pay now or die threats. Literally, one a day...I phone in to ask them to stop and I get told they aren't occurring. Finally, yesterday my exgf gets a text demanding $80 by today or the two lines risks being suspended (gotta love the 1 day notice) So last night I phone in and inquire is our lines really in danger...I get told 'no don't worry' I said 'alright we will pay down the account next week..My exgf got injured at work and missed 3 pay cheques and insurance hasn't paid yet is all...If you can stick with us I would appreciate it'. Freedom representative replies 'No problem..Don't worry the text wasn't meant as a threat...Just a friendly reminder" This morning we wake up with no outgoing service!! I phone in and the representatives say 'there is no record of you phoning in yesterday' The first 3 representatives hung up on me without me raising my voice or using profanity. Freedom is an extortion racket!!! My line has a credit of $15 on it and the other line legitimately was owed $80 which is less than one month's worth exgf just got a new phone which was added to her $40 a month plan. The customer service people even the supervisors refused to turn the service back on...And all 4 representatives asked for different amounts $125, $180,$225 and $293 before they would renew the service. To put a cherry on top of the horrible experience the 2nd representative the first supervisor I dealt with claimed on Valentine's Day I made a payment arrangement to pay $223 which I never kept so now they refuse to make payment arrangements with me!!! I never made a payment arrangement with them involving any number; all I asked was the courtesy of carry us a bit in a trying time. We are long time customers and have never been behind before!! When I make payment arrangements with anybody I never commit to more than $100 per arrangement. Also, the call last night they say they have no record of I dialed 611 on my freedom phone...So the proof is there. After the first representative hung up on me they doctored my February 14th notes. Freedom is completely evil. Beware...Beware...Beware!!!!</p>

Less
Timothy

Terrible service

 It gets worse and worse by the day, i don't even have service in my own house (suburban area). At school, i rarely ever get service and my school in a downtown area. I suggest you stay away from the Godawful company, it will be a torn in your side! Sure it may appear cheap but for the service you a... More

 It gets worse and worse by the day, i don't even have service in my own house (suburban area). At school, i rarely ever get service and my school in a downtown area. I suggest you stay away from the Godawful company, it will be a torn in your side! Sure it may appear cheap but for the service you actually get, they might as well be paying you to keep them from going out of business. 

Less
Gervend

I hate this, when I need it there is no signal, I go into the house there is no signal

What more do you want, you pay a bit less but you get nothing


<p>What more do you want, you pay a bit less but you get nothing<br></p><p><br></p>

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Don

False advertising - misleading consumers

Lee

Decent Network but BAD system structure/service

The Freedom mobile (Previously WIND mobile) has a decent network in Vancouver, Burnaby and Richmond downtown area, not very good at other places  in Lower Mainland but I can live with that.

The thing I barely can stand is the fact that I cannot call or receive call if I have an old balance... More

<p>The Freedom mobile (Previously WIND mobile) has a decent network in Vancouver, Burnaby and Richmond downtown area, not very good at other places  in Lower Mainland but I can live with that.</p><p>The thing I barely can stand is the fact that I cannot call or receive call if I have an old balance on my account. I have never experienced anything like this with Postpaid plans in Canada.</p><p>Worse is that when I asked them to change to a SMARTPHONE 35 plan, they changed me to this old plan "FREEDOM 40" WITHOUT voicemail and other features. And then they charged me $8 for voicemail+.... Their call centre agents have bad customer service, and bad listening skills. </p><p>All their plans on their website have Call Control (caller ID, missed call alerts, conference calling, call forwarding, call waiting), Voicemail+, and MyTab eligible. NOT FREEDOM 40 though, which is NOT shown on their website!</p><p>Note to everyone, go for the "SMARTPHONE 35" or "EVERYWHERE 45" and make sure to call freedom mobile when you see your bill with "FREEDOM XX" as your phone plan!!</p><p>Or stay away from FREEDOM MOBILE!</p><p>So much for freedom from the Big Three Telecom in Canada..</p>

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casey

Not worth the hassle

I have only had this provider for two months and have trouble with my bill amount two times. they keep trying to over charge me. the last time I paid over the phone the representative total me the amount, I agreed to it and paid by visa. a few days later the service was cut off by freedom. I was... More

<p>I have only had this provider for two months and have trouble with my bill amount two times. they keep trying to over charge me. the last time I paid over the phone the representative total me the amount, I agreed to it and paid by visa. a few days later the service was cut off by freedom. I was short on my payment by 44 cents. Could freedom not have phoned me and let me know this instead of cutting off my service. I thought I was having problems with my phone. I pay month to month and I`m glad I set it up that way. After this month is up I will not be renewing, I`m going back to my old provider. If you decide to go with freedom make sure you go with pay as you go.</p>

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Melanie

Turning into another mega company is a loss

I loved WIND and have been a customer for upwards of 6 years after a stint with Bell.  WIND delighted me with good plans, a clear path to speak to someone by dialing 611, information that was clear on the website and in the store and knowledgable employees.  Now I tried to find information on an... More

<p>I loved WIND and have been a customer for upwards of 6 years after a stint with Bell.  WIND delighted me with good plans, a clear path to speak to someone by dialing 611, information that was clear on the website and in the store and knowledgable employees.  Now I tried to find information on an add-on for Cuba.  It was horrible.  611 yields an impossible, garbled phone tree that after 10 minutes of entering passcodes and pushing buttons still answered nothing nor allowed any human contact.  It was like phoning a bank.  Calling the nearest store (corporate I am told) led me to a young clerk who could barely articulate words-lots of ummms and likes.  He flatly denied international add ons existed that allowed  roaming existed (despite my assurance  our bill showed just that add on for a lengthy trip to Belgium and Holland, with calling, data et al).  He thought Cuba was included, hummed for a while, thought it wasn't included, explained that it was included by was still expensive and that I should buy a sim card on landing to load into my phone from a carrier.  That took at least another 10 minutes of mostly waiting while he checked with others who worked in the store, and also denied any   plan  for roaming and data existed outside of the US. Said invisible colleagues also thought that Cuba had no cell phone coverage.  </p><p>So, my advice to Freedom.  Get a reasonable phone system where customers can talk to a human being (why we went to WIND), train your staff on how to speak clearly on a telephone, train your staff to be knowledgeably about add-ons or at least have a handy sheet to answer questions with clear, truthful information, and if Freedom has dropped or changed World Traveler,  make what is available clear on the website.  I find the changes are all to the bad so far.  And they are irritating enough that I would categorize FREEDOM as another overpriced and poor service Canadian cell company.  Why or why can't we have decent cell phone carriers like every other country in the world. </p>

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Gervend

Too expensive for the quality of the service

Most of the time the signal is very low or missing and that is in the hart of Hamilton or in Thornhill. So many calls not getting received. They don't take it seriously! Not worth more than half of the plan price they ask, that only if you just want to play and not looking for a reliable provider... More

<p>Most of the time the signal is very low or missing and that is in the hart of Hamilton or in Thornhill. So many calls not getting received. They don't take it seriously! Not worth more than half of the plan price they ask, that only if you just want to play and not looking for a reliable provider. I moved to Freedom from Rogers and now I feel sorry that I did it. I am paying $5 less to lose half of the service.<br></p><p><br></p>

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