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Freedom Mobile $25 Talk & Text
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Freedom Mobile $25 Talk & Text
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Freedom Mobile $30 Smartphone
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Freedom Mobile $30 Smartphone
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Freedom Mobile $40 Smartphone
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Freedom Mobile $40 Smartphone
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Freedom Mobile $45 Everywhere
Freedom Mobile
Freedom Mobile $45 Everywhere
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Freedom Mobile $50 Smartphone
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What You Need to Know

Owned by Shaw Communications, Freedom Mobile (formerly WIND Mobile) is the fourth-largest mobile carrier in Canada. Though the carrier was once known for it’s slow speeds and limited coverage, investments by Shaw have led to increased 4G LTE availability and an expanding network offering more coverage around major urban centers.

Full deployment of the latest 4G LTE upgrades will start in Spring 2017 with all current coverage areas seeing upgrades by the end of Fall 2017.

They offer both postpaid and prepaid plans--dubbed Pay Before and Pay After plans. Both plans groups start at $25 with the most expensive plan running $55 before taxes and add-ons.

If you need a phone, the MyTab program offers device subsidies in exchange for a two-year Pay After plan agreement. You can also bring your own device to Freedom Mobile and enjoy a $5 per month service credit on most plans.

What’s Good?

  • One of the most affordable carriers
  • No-contract plans available
  • Bring your own device discounts
  • Canada-wide calling on all plans
  • Unlimited texting to US and Canadian mobiles
  • Generous data packages

What’s Bad?

Show more

Notable Features

MyTab: Enjoy a discount of up to $650 on a new device in exchange for a two-year term agreement.

Better Together Savings: Bundling lines and mobile internet packages offers a monthly discount over keeping each service on a separate account.

Bundled International Calling: Many of Freedom Mobile’s upper-tier plans include drastically discounted rates on international calling without the need for add-ons and extra fees.

Awards and Recognitions

Unfortunately, awards and recognitions for this carrier are scarce. This might be due to their different approach from many other carriers. They're not trying to offer the most coverage or fastest speeds. Their focus is serving the customers in their areas who don't need cutting-edge features but want lower rates.

How is Their Network Coverage and Speed?

According to Freedom Mobile, their network and extended partner networks cover up to 98% of Canadians. However, be sure to note the considerations below.

Data from OpenSignal breaks down Freedom Mobile network types as follows:

  • 71% HSPA+ (4G)
  • 16% UMTA (3G)
  • 13% HSPA (3G)

However, since their purchase by Shaw in early-2016, Freedom Mobile has contracted Nokia to rapidly deploy a new 4G LTE network. These changes should be reflected as studies are updated in the coming year.

You can check coverage and network types in your area using their Coverage Map.

Notable considerations include:

  • Outside of Vancouver, Calgary, Edmonton, Ottawa and Toronto, you’ll be relying on partner networks. This means per-use fees are likely outside of major urban centers.

This carrier uses an older network technology and this shows in speed tests compared to other carriers. OpenSignal found the average download speed on Freedom’s network to be 1.9Mbits/sec. Uploads were only 0.6Mbit/sec.

Data from Ookla’s 2016 “Speedtest Market Report - Canada” show download and upload averages at 6.3Mbits/sec and 1.48Mbits/sec respectively.

The newest study, PC Magazine’s 2016 “Fastest Mobile Networks in Canada” logs speeds between the two prior studies, with a speed of 2.82Mbits/sec for downloads and 1.10Mbits/sec for uploads.

As mentioned above, these numbers are likely to change in the coming year as Freedom completes its LTE upgrade.

It should also be noted that while these speeds aren’t ideal from streaming HD video or other bandwidth intensive tasks--and they are undeniably slower than the rest of Canada’s major carriers--that doesn’t mean that data isn’t usable. It’s simply slower.

Do They Charge Roaming Fees?

Yes! This is one of the things that sets Freedom Mobile apart from most current Canadian mobile carriers. When you’re outside of a HOME Zone using a partner network, you’ll pay the following roaming fees:

  • $0.15 per minute for voice calls
  • $0.05 per text
  • $0.05 per MB of data sent or received

NOTE: While you’ll pay to roam on Freedom Mobile, they are one of the few carriers to include US coverage in standard roaming rates. This means you’ll enjoy the same prices listed above for usage across most of the United States.

For extended US travel, Freedom Mobile offers a roaming add-on. For $15 per month, you’ll get 1GB of data, unlimited texting and 2400 minutes of talk time.

For international travel, you’ll find two different options:

  • World Traveller: For $8 per month, this add-on allows you to make calls at $0.20 per minute, send texts for $0.15 and use mobile data for $1 per MB in more than 50 destinations.
  • Flat-Rate Standard Roaming: For $20 per month, you’ll enjoy discounted roaming to more than 200 destinations. Usage fees differ by zone.

For more information on international roaming rates and charges, see their International Roaming page.

What About Long Distance Fees?

All Freedom Mobile plans include Canada-wide calling to keep your monthly bills low. Many plans also include calling to the US as well.

Looking to call internationally? Freedom Mobile’s World Saver Add-on offers substantial savings over per-minute rates to more than 200 destinations for $8 per month.

You can find more about specific calling rates and options on their International Calling page.

Does AT&T Offer Wi-Fi Calling?

Yes. However, phone support is currently limited to only one model.

They note that support for further models is coming on their Wi-Fi Calling page.   

How About Voice over LTE (VoLTE)?

No. However, on their Traffic Free LTE page, they note that VoLTE support will be available "in the near future."

Can I Tether My Mobile?

As long as you have a data plan, Freedom Mobile allows tethering. Instructions for most phone models can be found in your My Account dashboard.

Keep in mind that mobile devices are optimized to use less data than laptops, gaming consoles and other devices. Monitor your data usage if you plan to tether to avoid any billing worries.

Do They Offer Data Rollover?

No, neither Pay Before or Pay After plans offer data rollover.

Do They Offer Add-ons or Bundles?

Yes! If you need to add features or usage to your plan, add-ons and bundles are the perfect choice!

Popular add-ons include:

  • Unlimited U.S.-wide Calling and Texting: For only $10 per month, you can call or text across the border without keeping track of time. If you’re on a mid-tier plan, be sure to check if it would be cheaper to simply upgrade plans as many of Freedom Mobile’s high-end plans include this feature in your monthly bill.
  • 3GB of Full Speed Data: Data bucket running low every month? For $10 you can add 3GB of data to any plan.
  • Voicemail+: Upgrade your voicemail with transcription and increased storage for only $8 per month.

For more information on add-ons and bundles, check their support page.

Do They Offer Bring Your Own Device/Sim-Only Plans?

Yes! Not only do they support bringing your own device, they offer a small monthly discount for doing so.

Freedom Mobile offers an online compatibility checking tool to start the process. However, if you want to bring your number with you to Freedom Mobile, you’ll need to stop by a store to finish things up.

Do They Require a Credit Check?

There are no credit checks for prepaid service. However, monthly service agreements may require a credit check. At the time of writing, this is a "hard" credit check. This means the check will likely appear on your credit report.

Items needed include 1 of the following:

  • Canadian Driver's Licence
  • Canadian SIN Card or Letter
  • Canadian Credit Card

Plus 1 of the following:

  • Valid Canadian Driver’s License (Not applicable if used as one of the items above)
  • Valid Canadian or Foreign Passport
  • Work Visa
  • Department of Defense ID
  • Permanent Resident Card
  • Native Indian Status Card
  • CNIB Card
  • Valid, Goverment-Issued Provincial/Territorial Photo ID
  • Possession and Acquisition License (PAL)

NOTE: Credit checks from carriers that pull your credit bureau report may impact your credit score. If you're not sure the best options for your credit profile, we suggest contacting the carrier directly before attempting to obtain service.

For more information on credit check requirements and how they might affect your account, consult their Joining Freedom Mobile FAQ page.

What About Activation and SIM Fees?

Freedom Mobile does not charge activation fees.

To you bring your own phone or tablet, you'll need a Freedom Mobile SIM.

SIM kits are available through customer support and retail locations for $10.

NOTE: Fees often differ between retail stores and websites. Be sure to check both before signing up or adding a line to your account to maximize savings.

Do They Charge an Early Termination Fee?

This will depend on your plan and situation. In their Terms of Service, Freedom Mobile says:

“You agree to pay to us all charges that you’ve incurred up to the date we stop providing the Services, including for any Services provided or for any equipment that you’ve purchased including any unpaid MyTab balance.”

Can I Port My Number To or From Freedom Mobile?

Yes! However, you must stop by a store to port your number to their service. While specifics aren’t listed on their site, general requirements include:

  • The account you’re porting from must be active and in good standing
  • Freedom Mobile must offer service in the area from which you’re bringing your number

For help finding a nearby Freedom Mobile location, consult their Find a Store page.

Will They Unlock My Phone?

Yes! For a small fee, they will unlock any handset locked to their network.

Requirements include:

  • You must have active service with an account in good standing
  • For subsidized devices, you must have had service for at least 90 days

The fee for unlocking your phone is $30. You can find additional information on their Devices & MyTab FAQ.

For additional questions about Freedom Mobile pricing, features and coverage, be sure to check our Freedom Mobile Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.

Voice network: UMTS (AWS 1700/2100 MHz)
Data network: HSPA 1700/2100 MHz, HSPA+

Freedom Mobile Customer Service

Mailing Address:
207 Queens Quay West Suite 710 PO Box 114 Toronto, ON M5J 1A7 Canada

Phone Number:

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Review Sources

Review Freedom Mobile:

Help inform others by sharing your experience with Freedom Mobile

Reviews (3.2/10 Avg. rating)

Mobile Syrup

Truly competitive with fast, robust network

from Mobile Syrup

As it stands, I don’t find Wind serves my purposes. The low prices are there for individuals who can’t afford otherwise – say, twenty-somethings stuck out on the lawns of the Molson Amphitheatre – but I need service that I can rely on, even if it does cost more.

Wind has done a good job in significantly boosting its spectrum holdings this year and is promising to upgrade its network to the faster fourth-generation LTE standard soon. I’ll happily give the company another try when that happens, but for now I’ve decided to come out of the figurati... Full review


Good enough especially for the price

from AlphaBeatic

Customer service snafus aside, Wind does seem to have captured just the right aspect of its offering in its current marketing efforts. The company is pushing “piece of mind” as its main selling point, and on that front I couldn’t agree more. My usage mindset changed considerably over the month-long trial, to the point where I was no longer worrying about blowing through my cap and paying through the nose for it.

There’s no doubt Wind Mobile’s coverage and network aren’t as fast or robust as its Big Three competitors, but for my usage needs they... Full review


No fess, no contract and unlimited data even with tethering is a great deal

from myCELLmyTERMS
We now have another choice in the market and competition will be good for the industry. I believe Wind will be a victim of great expectations and they will not be able to live up to them initially. With over $1 billion invested – they have to make money and repay their debts and obligations.  So while “saviours” of the wireless industry branding may be a ball and chain – let’s give them an opportunity to execute and grow.

Can I just say that Wind has some appealing plans but you soon forget about how much you're saving when you realize A) how unreliable and spotty the Wind network is and B) how AWFUL their customer service is. When you call in a problem, their only response is to create a "trouble ticket" to which you will receive a response within a few days... which NEVER happens, even if you follow up. Also, all of their call centres are in Southeast Asia... all of them. When dealing with Wind, you're given the district impression that you're dealing with a shadow corporation whose interest it is to take your money each month and avoid resolving any issues. AVOID THEM LIKE THE PLAGUE!

disallusioned ted

I originally signed up with Petro Canada Mobility using an unlocked Samsung Galaxy 2S. Then I found our (after paying for a month of data services) that they could not provide data for my phone. I checked out Wind and ended up buying their SIM card and was told that my number (which I have add for a long time) would be ported within 6 hours, but maybe 4 days. After several days, I called Wind to see what was happening. You have to enter your Wind phone number when you call unless you are calling from that number, but after you get transferred to a person, you have to go through it all again. If the first person can't solve your issue, they create a case number for the "back office" (I guess after entering the problem) and transfer you to this back office. There is no way to call the back office directly, so you repeat your story over and over. Sometimes they create a new case number, so some of the continuity would presumably be lost. My problem was that Petro Canada Mobility uses the Rogers GSM network, so port requests go to Rogers, then to Petro Can. Petro Can has to respond within six hours or the request goes into the trash. Wind correctly told me who had to be involved, but when I called Petro Can they told me they had released the number to Wind and that Rogers did not have to be involved. Wind just sat back and suggested that I call Rogers, who were very helpful and explained that Petro Can had not replied soon enough and the release of my number did not take place. The sent an email to Petro Can and a day or two later (after a weekend), the number was released. I spoke to Rogers, and they said the release had come in and would have been sent to Wind immediately. Call Wind. Same rigamarole, except that one lady undertook to call me when they got my number. She did and left a message that the release had been delayed, so I called Wind. Same hoops as before. I told them Rogers had released it, and when I called the number I received a recording that the number did not exist. So they checked and found that they really did have the number and they said it would take 3-4 DAYS to port it over (during which time my number did not exist as far as callers were concerned). When I got a bit hot and bothered, the guy hung up on me. I did not swear or call him names, I just ranted that this was their fault and they should fix it faster. Anyway, I called back, repeated my story and this new guy said it would take up to 48 hours. I have given up and will just hope the number shows up soon. To sum up - Wind has no intention of following up with the porting companies and does not even correctly record when the port becomes available. Their system seems designed to be clumsy and onerous, and their ability to simply change a number is unbelievably awful. Why can't it be done on the spot once it is available? Sorry for the rant. I'm fed up already. I just hope Wind reads this. Emails directly to them go unanswered.

As a Wind (or "Fart", as I call it) customer, I share in the awful experience of Wind customer care. For those on the fence about joining Wind , I would recommend 1. If you think you are going to chop/change plans, or call Wind customer service for anything, Wind is not worth it. 2. Considering porting your existing number instead of getting a new one? Wind is not for you (see above post). 3. If you thinking "ah, things will get better with Fart one day, my experience will be different"....then all the best my soon to be new fart friend.

Frustrated in Whitby

I read reviews from other UNsatisfied customers and could't agree more (even the "fart' mobile reference...chuckle). I too got spotty almost never working super slow, unreliable internet service and customer service that doesn't care). I got the distinct impression that despite their friendly chummy words in their ads and bills, they really don't care. They simply don't. You mean nothing to them and they don't care that their service is pathetic. I doubt they'll be in business for long. Their service is truly that pathetic. Another reviewer said to avoid them like the plague. Fair enough and yet after dealing with Wind (fart) Mobile, the plague doesn't seem that scary.

i upgraded my phone from Samsung nexus s to Samsung S3. larger viewing and powerful CPU for the phone.. But GUYs, wind customers.. BE AWARE.. the unlimited data is a catch at first in my samsung nexus S in my first year it was okay.. later they cap me.. their reason im over the limit of 5 GB data.. later i decided to purchase the 10 GB premium data to boost my speed.. but i notice its not even 6 GB and my speed is very very slow.. i can hardly even watch a 2 minute video in youtube because of its speed.. i phone wind their excuse is to remove the sim card so it can refresh in the their system.. but it does not help.. HEY WINDmobile where is the quality service your customer anticipated.. because of this i was force to cancel my premium data from Windmobile. maybe soon i just sell my samsung galaxy S3 to ebay.. Windmobile unlimited data is a catch guys.. once they have you as a paying customer.. Good bye customer care.. they have your hard earn cash to their pockets.. hope this review help other customers know the catch of the unlimited data wind brags about..

I literally had the phone for less than 24hrs before I returned it. My sister was misinformed about her plan when she first got the phone, she was never told about the wind zones. She had to pay 130$ extra, she decided to let it go, everything went good for a little while, so I decided to go with them too. After I got the phone we decided to call their customer service because my sister wanted to change her plan. The customer service suckedd!! The lady I was speaking to did NOT know what she was talking about, and just like the guy before, she told me to watch my tone because I too was fed up with them. I was not even swearing at her. She transferred us to a super-intendant who lacked even more knowledge! She was soooooo stupid! WORST COMPANY EVER! AVOID!! I returned the phone in less than 24 hours! There was nooo way I was getting stuck with this shitty company. Fart is completely right

Wind has had plenty of chances to screw customers and they've taken every single one.I know people who have waited 5 years for service they were told (by sales) would be up inside the year. To the original commentor, how many more years does wind deserve?

Thank God i googled windmobile reviews . I was thinking its such an awesome deal . After reading these reviews i will stick with BELL. There is nothing more frustrating with cell phone issues . Thanks Everyone !

Wow I also thank God I was able to find reviews for Wind mobile. Totally agree with nancy . Thanks everyone. I will also be sticking with Bell.

well. I ported two numbers from Rogers and they both work just fine, I set payment online and have no problems whatsoever. For that much as I use phone this is perfect deal. I can access everything I need and have no problems. On the other hand I created ticket for my third line with Rogers and they didn't call me three weeks already, although I called twice to address my problem. For the price I am paying to wind and service I am getting I am quite satisfied.

Who are these "experts" who write these glowing reviews for companies we all know are suspect? From the reviews and comments of the supposed "experts", obviously they're not having the same experience as of the rest of us, and it doesn't matter which network we're talking about. So, the "experts" a) might be extremely lucky or b) they are lying company shills. Or maybe more likely, no one at all, just some made up name to try to suck money out of people. Just thank your lucky stars the cell phone ripoff artists don't have access to your bank account information.... hang on a second... hold please...


I was pretty much set on paying wind mobile 299+taxes on a 40$ plan on the Samsung Glll. I asked them every possible questions and I went to just about every mobile provider except telus; I hate telus with a passion rippoff service and rude. Anyway I learned about wind n/f. Completely changed my mind and so very glade I didn't buy the Samsung with them. One question why can't I buy a brand new Samsung glll without it being locked like as if I was going to buy an iPhone from apple. So I told my husband that the Samsung store at metropolis repeatedly said I could not buy an unlocked Samsung phine even with 700$ flat wtf its stupid no?

While reading some of the comments here I had to just share my experience with one of the big guys just for comparison: Rogers: While being a long time customer of Fido, I happen to look at my credit report to see myself "also known as" some other guy, and that some other guy had a FAT account balance with Rogers which was still in good standing. I immediately called Rogers and after a couple of hours being tossed around I got to a genius telling me that I am the person who co-signed for that other person on my credit report!!!! 3 months down the road of endless frustrating calls which never ever got returned I ended up with a totally ruined credit report because apparently and according to their brilliant fraud investigation unit "I" cosigned with a driver's license which was expired already few years ago at a phone booth in a mall in a province I never even been to in my life, and when I said I will simply refer this matter to the police I was told to basically shove it up something because my credit report is in their hand not the police hand. I really doubt it could get any worse from yet any other corp which is let lose to grab whatever it can from our cash!

Here are my 7 cents... mobile voice service over 3g AWS data network with network UNDER CONSTRUCTION built in the most lucrative market. It is a war zone. The other 2 carriers started listening to their customer, after it could not be shut down. I admire WindMobile for what they did. I started having less dropped calls, my phone doesn't sit in the window, my Wind Home network stretches from Fort Erie to Bowmanville. It is on Home network, while on US soil near border. Roaming service charges cheaper than hosting partners' to their customers. I have started using BlackBerry (BIS) service. I cannot be happier. My wind SIM stays in my phone. It is MAX service for your dollar. For 5% bad reviews their are 95% good silent users.

I heard from a few friends about Wind Mobiles internet, so because the price is so low, ($38.96) I decided to give them a try, I had to buy the modem which was expected and I was told that the plan was unlimited which made me very happy because I play WoW, and the sales rep said that he was a player too ( later found out THAT was a lie) and I should be able to play no problem.Well there was issues from the moment I plugged in the modem into my computer! Obviously Wind has a different meaning for "unlimited" because you can't go past 10 gigs and you can't even update your computer! Not only that, they start bugging you 2 weeks after you do your monthly top up!Recently my computer crashed and I had to reinstall Windows so because of the limit I can't even update my computer properly! So as of the 30th of this month I'm going with Teksavvy, 300 gigs a month for $10 more.It's no wonder this company is called Wind, because all they blow out at you is hot air! I'd tell you where they can shove their Wind stick but I'm sude you can guess. .


I love Wind. I got $40 plan from them 3 months ago. They improve every month. After pay alot of money to Rogers for nothing ( 200 min day time) i got my freedom with wind. Unlimited everything.


I have been with wind for over a year now. I have 2 lines with them and have only had a few issues which required customer service. First one no problem, second one, it took a little bit or arguing on my end, but guess what, in the same phone call I got a credit and was switched from a $45 plan to a better long distance included plan for $40, on both line and no charge for the switch. Also if you are going to complain about the Wind Away zones, look at a coverage map before signing up. Would I recommend Wind, absolutely, as long as some one was in the Wind Home Zone.

Jay L

Just wanna say thanks to all those who saved me a huge headache by posting their opinions on Wind's service. I particularly liked the 'Fart' comment, made me chuckle. Nowadays its not so much trying to find a good cell phone provider. Its getting more to the point of 'choosing the lesser of two evils'. Thanks a bunch guys. Really.

Going crazy today as I am about to drop $400 to leave WIND. Going through these carrier reviews and worried that the pastures won't be greener. But if the phone just plain doesn't work, what can you do? 2/3 calls are dropped. The line konks out and goes silent, then comes back. Calls don't dial out. Customer service is so bad it's insulting. My phone is currently on it's second 2 week trip to the warranty centre, when I'm sure the problem is the lines. They won't check the lines until they're sure it's not the phone. I think? Every person I get says a different thing. Yes, tickets disappear before the issue is resolved and tech people who are supposed to call you back, don't. South Asia, yes. The worst was when I asked to talk to a manager, and was given the CEO's "personal email address," assured there were no steps of management between him and the call centre. The email I did send was responded to with a form letter stating policies, obviously went unread and of course never reached a CEO. Wonder what that guy is doing tonight? Not sweating it out over my 400 bucks (and 300 already spent) I'm sure. Never had issues with internet or billing.

I never had any issues with wind mobile. in fact i am impressed. Altough i think they should bump up their data speeds

I bought my wife a windows phone (WIND HTC Radar) for Christmas with the $25 monthly plan (unlimited talk and text). She spends most of her time in the city area and has only once been advised that she was out of zone. Still at .20 per minute for an out of zone call is cheaper that Rogers .42 per minute (pay as you go). She loves the phone and its ease of use. So far so good.

Alright so let's get this straight. I have been with EVERY telecommunications company in Edmonton and area. I was with Rogers for about 5 years on Pay As You Go, tried Mobilicity for 3-4 months which was good but my Motorola Spice phone sucked. Telus is pure garbage, Bell I hate and Fido is like Rogers. Alright service but they charge to much. Now we come to WIND... okay so there service is spotty and they have DECENT customer service but their DATA is my issue. My mom likes them and has been using them for a couple years now, I had an account with them but I lost the phone and sim card. Anywho, I currently am on Chatr myself and aside from the lack of ANY usable data, I pay 40 bucks a month and get what I need. I only use them because WIND/Mobi need a whole new device on AWS just to use. I mean I have a crap load of phones here, but only one or two meh AWS devices. Namely my current phone that is unlocked and using for Chatr is my Sony Xperia Play and I have an iPhone 4 as well as the original 3G. I can't use any of these with AWS since they won't work. But I'm more of an Android user myself. iPhone's are pretty much just iPod's for me and nothing else. Anyways, overall as a user said, when choosing a cell phone service provider you need to outweigh the lesser of two evils. I live out in the suburbs, not downtown so I don't know how the service really is there; the odd speed test on device here and there, but nothing too useful. So in the end if you want "unlimited" data and everything else I guess reading reviews will help out immensely. Also if you don't mind, try checking out Kijji for any AWS devices. You can usually save yourself a bunch if you buy from a reputable person. Obviously buying used does come with problems, but most people are pretty cool about it. Finally since I only really use WIND as a data device, I'm not sure if I've ever hit the "cap" yet, and I've downloaded quite a lot of stuff. Hopefully this helps someone out.


I have been using Wind since 2010 - I got the Holiday Miracle Plan for BB. Had to pay a fair chunk of change upfront for it but did not want to deal with WindTab. I've used the Big3 and so sick and tired of their BS price gauging, promotions and contracts. I was very reluctant to go with Wind after the B3 ~ It took me a good 6 mos. before I even looked at their website. I was so jaded that I thought it to be pointless because it'll be another rip-off provider. I signed up at $40/m - don't have to worry about running out of talk time, texting or long-distance. BUT YES, I HAVE TO BE IN THE WIND ZONE. This works well for me. I've had a few issues in some dead zones (downtown - Burrard/Granville area & on the skytrain between Main Street & Broadway Station, as well as Burnaby DeerLake Parkway/Willingdon - Moscrop School). In all dead zone areas, I crossed the street or waited on the "Wind Home" message to show up. For me, that's not a big issue - it's not do or die. I don't use the data as much - but emails, surfing the net works well for me. I don't do a lot of big downloads, gaming, media viewing - so can't report too much on this. I can call anywhere, any time in North America (except Mexico/Alaska - 1 other I cannot remember). Don't have family/friends there so I'm all good. I pay my monthly bill about $45.80 w/taxes using online banking by the 10th of each month. I have experienced some very poor customer service which left me feeling disgruntled. I've learned to be patient and prepared for calling in - BUT it definitely needs improvement. But I don't call them often so I can live with it. I'd love to see them expand service more. It's great if you want to save $$ and I imagine great for those just starting out. I'm thinking of getting a business plan with an Samsung S4 (april) or possibly a new BBZ10 (march). Still researching all my options at this point - that's what you have to do is research. So it's great that everyone is giving feedback on this subject - it's important. And yes, I hope they are reading these posts - because Canada's comm's companies can be real bastards.

Okay.... I'm DEFINITELY not going with Wind now. And to think I actually felt good about myself for managing to find a decent plan at a decent price... I knew it was too good to be true ahaha

I have been with wind since January 2010 had a great first expirence had no trouble porting my number. I got my first month free and exchanged my handset as it was a lemon out of the box or 3 days later it stopped working . I brought it in they confirmed the hand set was faulty and gave me a new one. And in December 2010 the plan rate when from 45 to 40 a month and added unlimited data and unlimited calling to the us plus international texting all this plus an improved signal.

Full of liars and I-don't-carers... I signed up for the $29 unlimited plan Dec 2012, changed my mind about which phone to get before I left the store. The clerk said no problem, here is the other phone. A month later, I got a bill from Wind for TWO lines. Went to the store, cant help me. Called customer service, promised to fix. A month later, another bill for TWO lines. Called again, promised to fix. A month later... Six month went by, I kept paying for one line but not the fake one, the account went to collections Escalated matter to manager in charge of the complaints department, he reversed the charges per MY calculation, they were too lazy to calculate their own numbers and cancelled the fake line and the $300 charge for the phone that I never received. A month later, I got a $40 per month charge instead of $29. Called. "You changed your plan and the $29 plan is no longer available" What? I did no such thing. "Says right on your account that you cancelled your line.". Explained the issues, promised to fix... six months and 12 calls later no fixing. Escalated to manager, then escalated to VP level person asked me to send her a lengthy email explaining everything and promised action within 24 hours. On the phone, she fully admit that Wind is a fault and will fix. Sent email and FAX just to be sure, NOTHING!!! Called back and left 3 voicemails, NOTHING!!! They continue to charge me $40 a month. I asked the collections person what would happen if I only pay $29, the agent on the phone, apologize and told me that it will go to collection. If I cancel the phone, they will charge me the $300 for the phone even if I return the phone. Even the Wind employee told me to stop paying and dispute the charges in small claims court but my credit rating will take a hit. Stay AWAY form these liars, they won't even fix their own mistakes. The managers and VPs will tell you whatever on the phone to get you off the phone but will do nothing nor commit to anything in writing. I asked both the manager and VP to email me their committment to fix things - NOTHING... A copy of my complaint letter has been sent to the BBB, not expecting much. Looking hard for a place to switch to. Just a note to warn people to stay AWAY, the deal may look shiny in the first place but after you invest countless hours on hold with EGYPT (yes that's where their call center is), you won't think you have a deal anymore.

Short ver.: Wind is a good option for a person who lives in GTA or surrounding cities, and wish to enjoy unlimited calling/texting and would use less than 5G mobile data per month. ------------------------------------------------------------------------------------------------ Other than their pathetic customer service, overall Wind is still ok at it's price. (this only applies to $29.99 unlimited plan). Their signal sure sucks in Downtown Hamilton with those windphones offered in the windstore. but after I switched Nokia 710 (which was a freebie from wind) to Sony Xperia ZL (purchased from Mobilicity). Signal dramaticly improved: First I was keep locking to windaway on Nokia phone because wind home signal was way too weak, and often no signal at all. Plus searching the network takes more than 2 mins to lock back on wind home then dropped 3 mins after. But after I switched to Sony xperia ZL, just seems signal magically boosted: Phone quality is ok as long as I am staying in
Digital Home

Weak management and poorly trained customer service reps

from Digital Home

Wind Mobile encourages deceiving the customer rather than admit problems - from the first sales rep I met to the second line tech support to the supervisor, I was told and promised information and feedback that was nothing more than a lie. The first Wind staffer told me there were better plans than the one I wanted but when pressed could not come up with anything and refused to help me, second level tech who lied when he said my card would be activated by days end for sure, the supervisor who promised a call back in two hours, the condescending supervisor who assured me that a store wo... Full review

I've had similar problems with Wind. I feel that all the customer service agents do is regurgitate information. I was pretty happy with Wind when I found out that I could use a phone soley for texting, at $5 per month. The person at the store told me that all I had to do was make sure I had money in my account to pay for the $5 each month. So, every month I top up online to make sure that I have at least $15 in there to be safe. Today I woke up and couldn't receive or send texts. I called Wind and the girl told me that my account is suspended because I didn't top up enough money. My plan is $5 per month because I only use texting on this phone and my account currently has over $16 dollars. Apparently Wind mobile doesn't let your money carry over, SO that $16 dollars or so is wasted money that I won't be able to use. (Of course, if I top up ANOTHER $10 today, they said they will reactivate my account for me, BUT because I only use texting, only $5 will be used and the other $20 or so will be WASTED) The girl says that it is Wind's POLICY that top up only last a certain period of time, and since I topped up $8, I could only use that money during a period of 24 HOURS. AND, when you top up $10, this only lasts for a month. After that, since I have a small plan, it is GONE to me. I have been a customer for a year now and I expected better service than I received. I asked for her to reactivate my account for at least this month since I have put enough money in my account already but she wouldn't. Obvisously, I realize that I'm complaining over a small amount of money, but I'm student who can't afford to be wasting anything. I don't think that anyone deserves this kind of service. Seems to me like this is a SCAM. Wind should change their policies so that our money isn't taken from us. Very dissapointed in Wind mobile.

Wind is a pretty solid company with AMAZING value for your money. I have heard a lot of horror stories about Wind, and was kinda skeptical at first, but after hearing some of the good stories and talking to some people on Wind, I decided to give them a shot. I do not regret a second of my time or a penny of my money spent; everything was exactly as described. I get full "WIND Home" service practically everywhere I go, and the cost I pay is so low I don't mind dropping a couple bucks roaming on "WIND Away" when I have to. The only thing I don't like is if you don't top up by your required date, Wind cuts your account off entirely and as good as closes it, EVEN IF YOU HAVE THE MONEY IN YOUR ACCOUNT. I pay $10/month on their Pay Your Way (2 $5/month add-ons) and I topped up a $100 amount to be able to pay the bills. When I realized that my "WIND Away" usage dipped into that, I added more money, which changed the expiry date for my money. Luckily, I caught that in time by looking at my top up confirmation, but if I hadn't noticed that, I would've lost over 70 bucks. Other then that one small complaint, Wind has been extremely good to me, and as long as you stay on top of checking your expiry date, you should have no problems. Highly recommended!

Wind does let your money carry over, but it has an expiry date that gets overriden every time you top up regardless of how much money you have in your account. Would have been helpful for Wind to tell all of us this up front though......

Good plans but horrible customer service. Actually the worst customer service I have experienced in my life. The customer service representative was literally yelling at me over the phone when I asked her few questions about my bill that I didnt understand, she was just mad... and not even to mention that the day I was purchasing my plan and phone, the girl at the Wind counter was having a conversation through text message while I was buying! she was barely paying attention to me... If you value a good customer service that's not the place to go.

I cannot agree more with their "Weak management and poorly trained customer service reps"!! Just had an experience with customer service because my sister's phone was robbed after two weeks with WIND. Their protection plan is nothing you wanted. Two options: 1) suspend line for 6 month with a $30 fee 2) cancel the line and pay the Windtab I told them, it's not like we don't want the line. The phone was freaking robbed! The male sales rep said he talked to the manager and there is nothing they can do other than those two options. Fine, my mom decided to cancel the old line and get a new one. She does NOT speak English, so I have to call on behalf. The female rep insisted to talk to her. What for? I told her my mom does NOT speak English... I was really pissed! I told her to put me through the manager, she said the manager will just tell me the same thing. I should tell my mom to go back to where she gets the phone and ask the sales rep to call in on behalf. I told her the sales rep there told me to call ourselves, don't push me back and forth. She said she cannot do anything about it. WTF! Seriously, none of the company is the best but at least I won't get this much of a crappy service from Rogers! You get what you pay for!


Bad, bad, bad, bad, bad, customer service, from the stores or over the phone. great plans, but bad customer services. Don't know anything or just refused to help.

I have never experienced such blatant dishonesty before - from the moment I was sold the phone to the moment I cancelled my service 3 months later. Wind has the worst customer service I have every experienced. Wind has very poor signal reception. What is the point of having unlimited data if one can only rarely connect to the network. Awful, just awful. I left my previous carrier who I had been with for five years. I am going back.

I have been fed up with Wind Mobile for sometime now. When I signed up the contract at the very beginning, the SR told me that the phone could be unlock for free after 3 months. 3 months have gone, I called them to have my phone unlock and their CS told me that their system now has changed, and it requires 6 months before I can get the unlock code. Now, 6 months have past, I called again and the CS told me that they now charge a service fee of $10 to get the unlock code. Now, I'm really fed up. Before I signed up, the CS stressed that this is one of the features that is worth signing up for, and now, they keep changing the terms on the agreement without informing the consumers, plus they add service fees whenever they want? Are you kidding me? I will file a report with the CCTC and CRTC if my problem does not resolve. It's not about the $10 charge. It's about fulfilling promises on A contract. Failing to comply with the terms and conditions on a contract would be a business fraud. Diane

Extremely disappointed
I will NEVER use WIND MOBILE again, for the following reasons: 1. Terrible customer service. Reps are quite rude and don't seem to have any knowledge on the products or packages they are selling. 2. Endless waiting to speak to a rep on the phone. And every time you call, whether early morning or at night they always say they are experiencing higher phone calls than normal, which screams "UNDER-STAFFED" 3. It took me over 3 months to get my account cancelled with them. They failed to cancel my account when I called them the first time 4 months ago, they kept billing me but I was never sent another e-bill till early October, so I had no way of knowing they were still billing me. And to top it off, they sent my account to collections without actually looking into my account history. Had they actually taken the time to look into my account details they would have seen I cancelled my account back in July. 4. I had to follow-up with them 3-5 business days to ensure that my account was actually cancelled after the bullshit I went through. I will never recommend or use their services again.

Disgruntled customer_42341
This is what happened, I bought a Blackberry for 299.00 on Sep. 20th. On Sep. 21 they went on sale, the ad on their site says "249.00 plus an additional 49.00 in store discount" I went back to the store and they put me on the phone to customer service who told me too bad, I missed the sale by a day. At that point I was going to return my phone but the rep called customer service again, pretending to be me believe it or not and told them there was a 14 day price protection so they said they would honour it. The rep gave me a confirmation number and said my account would be credited with 98.00. My account was only credited with 49.00 and that's where the problem lies. I spoke with a very rude customer service rep and had to damand I speak with the supervisor who was just as rude. I sent an email to customer service who got back to me 16 days later stating a rep would call me within 3-4 business days (This was on Oct. 18th) I have yet to hear from anyone. I emailed again just to be told someone is looking into it and they requested I scan and email them the copy of my receipt which I did. (Why would they not have this info?) It is now Oct. 30 and still nothing.


Wind...Wind..What can I say about wind... Every problem the customers have They Always Blow the problems like WIND..... Customer Service....HHmmmmm...They really know how to lie. Management, HHmmmm,,,Where Are they? Wind does NOT care about the customers Regrets..Regrets and Regrets..Good By Wind!!!

I wrote to customer service attention Omer Rashid Chief Customer Officer in early October about my buying experience and about 15 days later was told someone would call me. Still waiting - the actual phone etc. is OK but I agree with most other people that their customer service is a joke. What company Chief Customer Officer who has an MBA can't develop a process to ensure a customer is contacted ? They don't listen just keep repeating information from their call centre scripts. Seems like acquisition of a customer is their main focus.- may have to turn their focus to retention of a customer down the line.

I've been with wind for a few years now...and I often ask myself why. The answer is....with Fido they kept changing plans and increaseing charges...signing me up for three years...wih zero input from me! then asking for hundreds of dollars to leave. Basically lying cheating and stealing...so i left Fido. With wind the lying and cheating are about the same but the stealing is less....as is the coverage. Customer service is NOT useless as many have said. I honestly beleive their cusomer service should be tracked , analysed and taught in universities as shining example of the WORST customer service possible. They really don't miss a thing in being he best possible exemple of appaling service.. long waits wrong information unfulfilled promises galore refusing to refer to supervisor..or being on hold for super for Looong time then cycled and the call dropped. and the thing they are best at? telling you everything is under control..that your issue has been escalated to the network team and you will get a call back and the issue will be quickly resolved. email forums, escalation after escalation even "office of he president wooohoo! Bupkiss for results If you get a callback....celebrate the occaision...it is rare! If you get your issue resolved...call me and tell me how! I've had the same issue for more than a year...at least a WEEK of my time on tech support phone wait / calls.. seriously 40 hours plus! When data goes down (on hotspot, data stick AND phone...all at the same time...they ALWAYS dick around saying its the phone...trake it to a service depot in another city...yes I am serious!!!...d'uh..) all i want to know is ...do I have to pack up the office and move to McDonalds who provides reliable connectivity I don't pay for...or will the connectivity I do pay for resume ...and if it will...approximately when....NEVER get an answer! Because Wind is here all rates are lowered and I realy want them to survive..but if it wasn't for the effect wind has on other companies their customer service ..and in some ways their coverage too are not worthy of survival.

So, I have to buy 3 phones. Was all set to go out and get WIND set-ups based on pricing, and seemingly reasonable costs, and then saw the comments which are nearly universal here on service. Generally Cdns get crappy service compared to service in the US, so we should be used to it... sadly. But when our generally low expectations are met with this kind of consistent negative comments and feedback, you know there is something wrong. I won't be buying from WIND this time around, and I hope they get their act together so they can continue to offer a reasonable alternative to the Bell/Rogers crappy options.

I thank u. For sharing all your experiences with wind, I was thinking trip change my phone and switch companies from boost mobile, just because wind has the phone that I want the most the google nexus 4, cause boost mobile doesnt use a sim card to work, so I'm stuck with the samsung prevail that I paid a l po t money for it but it wii work just with boostmobile. But after reading about the horrible and sketchy customer service and prices, with the top up thing it doesn't sounds like a gods idea. Dint get me wrong after 1 year with boost mobile im really happy I started paying 50 bucks for unlimited call, text, web and everything with a plan that they call it shrink plan im paying 40 bucks they take 5 dls every 6 months until ur plan is 35 dls. Im dying for that nexus 7 but it seems I wont be having it for christmas until I know that a company will offer me an awesome price (like the one I'm paying right now p im going to stick with boost mobile for now.

What is wrong with wind really. Nothing, everyone likes to complain. everybody wants top notch service at great prices. It's a new company and service just keeps getting better and reception. For all you whiners just go back to rogers fido telus, they are more than willing to screw u up the ass and u deserve to be screwed. It's unlimited plans how much better can you get than that with wind. What more do you people want, if you people only knew how terrible fido was when they first came out. In time everyone will join wind. The horror of losing reception once in a while on my cell but the cheap prices make up for it.

Deceptive selling practices seems to be part of their business model. Complain to the CRTC and make sure everything they promise is in writing, or what you get with Wind is a lot of hot air!

You know, complaining here is okay, but if you really want to try and make a difference of some kind (think better and bigger), then please file a complaint at Scambook and Ripoff Report. Then file a more serious complaint with CCTS (commissioner for complaints for telecommunications services). Tell everyone who wants to complain to use those three i recommended - if enough of us do it in a timely manner, it's bound to be heard. :p

This is the worse service i have ever had by towers and customer service

I had have to call in many times due to no service or the tower dropping the calls even in a AREA that is a HIGH COVERAGE area, not impressed but they have no problem charging me and I don't care if the cost of their plans are cheaper, I want what I am promised and pay for. Now going to cancel th... More

I had have to call in many times due to no service or the tower dropping the calls even in a AREA that is a HIGH COVERAGE area, not impressed but they have no problem charging me and I don't care if the cost of their plans are cheaper, I want what I am promised and pay for. Now going to cancel the account because it is lets face a waste of time and causing me stress! They are telling me I have a TAB on the account that needs to be paid, when I signed in store she TOLD ME NO TAB NOTHING LOCKS ME IN!!! there was a promotion going on at that time....WHAT A CROCK SCAM!!!!!!!!


I'm not a difficult customer, but every month i have a problem and need to call them. They have a bad network, just 5 minutes outside the city and no

I said enough.
I said enough. Less

Excellent service and coverage

The price is right, the coverage is good, and when dealing with their customer service you speak to a human and feel like you are a valued client. They dont have as many towers as Bell, Rogers, Telus but in the GTA and in Vancouver, and in Dominican Republic (via their international partner) I ha... More

The price is right, the coverage is good, and when dealing with their customer service you speak to a human and feel like you are a valued client. They dont have as many towers as Bell, Rogers, Telus but in the GTA and in Vancouver, and in Dominican Republic (via their international partner) I have had no reception issues. 


There unlimited Internet isn't really

They slow it down so much you have to pay for speed

They slow it down so much you have to pay for speed


Incoming Calls Dropped

Some incoming calls just do not come through and ring at all. I almost always get a text of a missed call but I need ALL the people that call me to cause my phone to ring. I need the phone for business and this can lose me hundreds of dollars a month. 
Some incoming calls just do not come through and ring at all. I almost always get a text of a missed call but I need ALL the people that call me to cause my phone to ring. I need the phone for business and this can lose me hundreds of dollars a month.  Less

Customer service for Londonderry store is pathetic.its takes employees 1 hour to sell a phone to a customer just a waste of time

Customer service pathetic 

Customer service pathetic 


Very upset

I bought the Everywhere 49 6GB plan.  Was looking for a data plan while in Uxbridge and Bracebridge area.  On my Critical Informatiom Summary it clearly states: Rate Plan -Under Data Included Features 6GB full-speed data (4GB+2GB bonus) AWAY network.  Was told this by the sales rep and he even un... More

I bought the Everywhere 49 6GB plan.  Was looking for a data plan while in Uxbridge and Bracebridge area.  On my Critical Informatiom Summary it clearly states: Rate Plan -Under Data Included Features 6GB full-speed data (4GB+2GB bonus) AWAY network.  Was told this by the sales rep and he even underlined the information for me.

I got charged $188 because I was using data in the Away Network.  I called and was told someone would look into it for me and get back within 3 days.  2 weeks later I called again and was told they could waive $20.  They wanted me to upgrade to a $59.95/mos plan with only 1GB of AWAY data?  Not what I signed up for!  Very disappointed that they will not honour their deal.  


Extremely Poor Service

I’ve been extremely disappointed with Freedom. When I first signed with freedom (before LTE) they told me my Note 5 would be able to use LTE when it became available if I signed on for their freedom 55 plan. When LTE came to Calgary I contacted them and they told me I had to get one of their LTE... More

I’ve been extremely disappointed with Freedom. When I first signed with freedom (before LTE) they told me my Note 5 would be able to use LTE when it became available if I signed on for their freedom 55 plan. When LTE came to Calgary I contacted them and they told me I had to get one of their LTE ready phones to use it.

So I spent $1000 for the S8 and had to upgrade to the $59 plan. After all this I barely get LTE, mostly just 4g and apps and internet have long pauses or won’t load until I close the app and restart it again. That’s not even the worst part. I can’t consistently receive calls in my own home with full bars, sometimes calls go through and sometimes they dont. I would get a prompt saying I missed a call from so and so, even when the phone is right beside me, no ring, no nothing.

I contacted freedom tech support and they have no clue on how to resolve this. They keep telling to do the same thing over and over again. Enter ##21# to cancel call forwarding. Doesn’t work! 3 missed call this morning.

My patience is almost spent. I originally switched to freedom to try and save some money but their networks are garbage compared to the big 3. Still the same crap Wind, just a new name. Save yourself the time, hassle and headache and stay with your original carrier, you’ll get better, faster and dependable service.

Rich from Calgary


Worst service ever!

Phone randomly goes into roaming. When talked to customer service they do not seem to have a solution. 
Phone randomly goes into roaming. When talked to customer service they do not seem to have a solution.  Less
Pardon my language, it is absolutely garbage network. I keep receiving miss calls without hearing the ring. I call people it takes me three times to finally have a clear voice. I am so disappointed. It is humiliating to talk to people With this phone. 
Pardon my language, it is absolutely garbage network. I keep receiving miss calls without hearing the ring. I call people it takes me three times to finally have a clear voice. I am so disappointed. It is humiliating to talk to people With this phone.  Less

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