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What You Need to Know


Owned by Shaw Communications, Freedom Mobile (formerly WIND Mobile) is the fourth-largest mobile carrier in Canada.

Though the carrier was once known for its slow speeds and limited coverage, investments by Shaw have led to increased 4G LTE availability and an expanding network offering more coverage around major urban centres.

They offer both postpaid and prepaid plans. Prepaid plans start at $9 with postpaid options starting at $15. Top-tier plans reach as much as $100 per month, per line.

If you need a phone, the MyTab program offers device subsidies in exchange for a two-year Pay After plan agreement.

You can also bring your own device to Freedom Mobile and enjoy service credit on most plans.

What’s Good?

  • One of the most affordable carriers
  • No-contract plans available
  • Bring your own device discounts
  • Canada-wide calling on all plans
  • Unlimited texting to US and Canadian mobiles
  • Generous data packages

What’s Bad?

Notable Features

MyTab: Enjoy a discount of up to $650 on a new device in exchange for a two-year term agreement.

Better Together Savings: Bundling lines and mobile internet packages offers a monthly discount over keeping each service on a separate account.

Bundled International Calling: Many of Freedom Mobile’s upper-tier plans include drastically discounted rates on international calling without the need for add-ons and extra fees.

Awards and Recognitions

Unfortunately, awards and recognition for this carrier are scarce. This might be due to their different approach from many other carriers.

They're not trying to offer the most coverage or fastest speeds.

Their focus is serving the customers in their areas who don't need cutting-edge features but want lower rates.

How is Their Network Coverage and Speed?

According to Freedom Mobile, their network and extended partner networks cover up to 98% of Canadians. However, be sure to note the considerations below.

However, since their purchase by Shaw in early-2016, Freedom Mobile has contracted Nokia to rapidly deploy a new 4G LTE network. 

You can check coverage and network types in your area using their Coverage Map.

Notable considerations include:

  • Outside of Vancouver, Calgary, Edmonton, Ottawa, and Toronto, you’ll be relying on partner networks. Depending on your plan, this could limit how you use your phone or the data available to you.

Ranked last for download speeds in both the 4G and 3G network categories in Tutela's 2018 "Mobile Experience Report", tests showed an average speed of 10.79Mbits/sec for 4G downloads and 4.70Mbits/sec for 3G downloads. Uploads speeds averaged 6.56Mbits/sec across both 4G and 3G networks.

    It should also be noted that while these speeds aren’t ideal from streaming HD video or other bandwidth-intensive tasks--and they are undeniably slower than the rest of Canada’s major carriers--that doesn’t mean that data isn’t usable. It’s simply slower.

    Do They Charge Roaming Fees?

    As of April 4th, 2019, Freedom Mobile has changed the way they bill calls, texts, and data when outside your local network. While you'll still need to worry about International roaming, use across Canada is now much simpler.

    There's no longer per-minute fees for calls and texts in your "Away" area -- now known as the "Nationwide" network. However, you'll still have a separate data allotment for "Nationwide" use.

    For extended travel in the US and Mexico, Freedom Mobile offers roaming add-ons to help limit costs. Options range between $10 and $96 depending on the time you plan to be away and how much data you need.

    For international travel, you’ll find two different options:

    • World Traveller: For $8 per month, this add-on allows you to make calls at $0.25 per minute, send texts for $0.10 and use mobile data for $0.10 per MB in more than 50 destinations.
    • Big Gig Roam Extra: Multiple packages make it easy to keep costs in check with options ranging form $80 to $160 for unlimited talk and text with extra data to use abroad.

    For more information on international roaming rates and charges, see their International Roaming page.

    What About Long Distance Fees?

    All Freedom Mobile plans include Canada-wide calling to keep your monthly bills low. 

    Calling the US? Unlimited calling is only $5 per month extra.

    Looking to call internationally? Freedom Mobile’s Big Gig World Saver Add-on offers substantial savings over per-minute rates to more than 200 destinations for $5 per month.

    You can find more about specific calling rates and options on their International Calling page.

    Does Freedom Mobile Offer Wi-Fi Calling?

    Yes. However, they do not guarantee support for models not purchased from Freedom Mobile.

    Current options include a range of phones from Apple, Samsung, LG, Motorola, Sony, and ZTE.

    You can check the exact models supported on their their Wi-Fi Calling page.   

    How About Voice over LTE (VoLTE)?

    VoLTE is currently available for a range of newer phone models.

    For the latest list of supported phones, check their VoLTE support page.

    Can I Tether My Mobile?

    As long as you have a data plan, Freedom Mobile allows tethering. Instructions for most phone models can be found in your My Account dashboard.

    Keep in mind that mobile devices are optimized to use less data than laptops, gaming consoles, and other devices. Monitor your data usage if you plan to tether to avoid any billing worries.

    Do They Offer Data Rollover?

    No, neither Pay Before or Pay After plans offer data rollover.

    Do They Offer Add-ons or Bundles?

    Yes! If you need to add features or usage to your plan, add-ons and bundles are a perfect choice!

    Popular add-ons include:

    • Unlimited U.S.-wide Calling: For only $5 per month, you can call across the border without keeping track of time. 
    • 1GB of Full Speed Data: Data bucket running low every month? For $15 you can add 1GB of data to any plan that is good for 30 days.
    • Visual Voicemail: Upgrade your voicemail with transcription and increased storage for only $4 per month.

    For more information on add-ons and bundles, check their support page.

    Do They Offer Bring Your Own Device/Sim-Only Plans?

    Yes! Not only do they support bringing your own device, they offer a small monthly discount for doing so.

    Freedom Mobile offers an online compatibility checking tool to start the process. However, if you want to bring your number with you to Freedom Mobile, you’ll need to stop by a store to finish things up.

    Do They Require a Credit Check?

    There are no credit checks for prepaid service. However, monthly service agreements may require a credit check. At the time of writing, this is a "hard" credit check. This means the check will likely appear on your credit report.

    Items needed include 1 of the following:

    • Canadian Driver's Licence
    • Canadian SIN Card or Letter
    • Canadian Credit Card

    Plus 1 of the following:

    • Valid Canadian Driver’s License (Not applicable if used as one of the items above)
    • Valid Canadian or Foreign Passport
    • Work Visa
    • Department of Defense ID
    • Permanent Resident Card
    • Native Indian Status Card
    • CNIB Card
    • Valid, Government-Issued Provincial/Territorial Photo ID
    • Possession and Acquisition License (PAL)

    NOTE: Credit checks from carriers that pull your credit bureau report may impact your credit score. If you're not sure the best options for your credit profile, we suggest contacting the carrier directly before attempting to obtain service.

    For more information on credit check requirements and how they might affect your account, consult their Joining Freedom Mobile FAQ page.

    What About Activation and SIM Fees?

    Freedom Mobile does not charge activation fees.

    To you bring your own phone or tablet, you'll need a Freedom Mobile SIM.

    SIM kits are available through customer support and retail locations for $10.

    NOTE: Fees often differ between retail stores and websites. Be sure to check both before signing up or adding a line to your account to maximize savings.

    Do They Charge an Early Termination Fee?

    This will depend on your plan and situation. In their Terms of Service, Freedom Mobile says:

    “You agree to pay to us all charges that you’ve incurred up to the date we stop providing the Services, including for any Services provided or for any equipment that you’ve purchased including any unpaid MyTab balance.”

    Can I Port My Number To or From Freedom Mobile?

    Yes! However, you must stop by a store to port your number to their service. While specifics aren’t listed on their site, general requirements include:

    • The account you’re porting from must be active and in good standing
    • Freedom Mobile must offer service in the area from which you’re bringing your number

    For help finding a nearby Freedom Mobile location, consult their Find a Store page.

    Will They Unlock My Phone?

    Yes! According to CRTC Wireless Code regulations effective December 2017, they must unlock your phone free of charge upon request.

    Requirements include:

    • You must have active service with an account in good standing
    • For subsidized devices, you must have had service for at least 90 days

    You can find additional information on their Device Unlocking FAQs.


    For additional questions about Freedom Mobile pricing, features, and coverage, be sure to check our Freedom Mobile Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

    If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


    Voice network: UMTS (AWS 1700/2100 MHz)
    Data network: HSPA 1700/2100 MHz, HSPA+

    Freedom Mobile Customer Service

    Mailing Address:
    207 Queens Quay West Suite 710 PO Box 114 Toronto, ON M5J 1A7 Canada

    Phone Number:
    1-877-946-3184 (or 611 from your cell)

    Helpful Links

    Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


    Review Freedom Mobile:

    Help inform others by sharing your experience with Freedom Mobile

    Rate It:

    Critic Reviews


    Android Authority

    Offers an affordable alternative

    from Android Authority

    Freedom is an obvious choice if you want to save money on your phone plan, and you’re likely to save big if what you’re after a lot of data — the bigger providers tend to gouge you on plans with 10GB or more. Freedom Mobile plans are probably good for most urban users in Canada. The combin...More

    Freedom is an obvious choice if you want to save money on your phone plan, and you’re likely to save big if what you’re after a lot of data — the bigger providers tend to gouge you on plans with 10GB or more. Freedom Mobile plans are probably good for most urban users in Canada. The combination of price and quality is tough to match. You’ll need to decide if it’s right for you.

    Read full review

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    Mobile Syrup

    Truly competitive with fast, robust network

    from Mobile Syrup

    As it stands, I don’t find Wind serves my purposes. The low prices are there for individuals who can’t afford otherwise – say, twenty-somethings stuck out on the lawns of the Molson Amphitheatre – but I need service that I can rely on, even if it does cost more.

    More

    As it stands, I don’t find Wind serves my purposes. The low prices are there for individuals who can’t afford otherwise – say, twenty-somethings stuck out on the lawns of the Molson Amphitheatre – but I need service that I can rely on, even if it does cost more.

    Wind has done a good job in significantly boosting its spectrum holdings this year and is promising to upgrade its network to the faster fourth-generation LTE standard soon. I’ll happily give the company another try when that happens, but for now I’ve decided to come out of the figurative rain, as expensive a proposition as that may be.

    Read full review

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    AlphaBeatic

    Good enough especially for the price

    from AlphaBeatic

    Customer service snafus aside, Wind does seem to have captured just the right aspect of its offering in its current marketing efforts. The company is pushing “piece of mind” as its main selling point, and on that front I couldn’t agree more. My usage mindset changed considerably over the month-long trial, to the point where I was no longer worrying about blowing through my cap and paying through the nose for it...

    More

    Customer service snafus aside, Wind does seem to have captured just the right aspect of its offering in its current marketing efforts. The company is pushing “piece of mind” as its main selling point, and on that front I couldn’t agree more. My usage mindset changed considerably over the month-long trial, to the point where I was no longer worrying about blowing through my cap and paying through the nose for it.

    There’s no doubt Wind Mobile’s coverage and network aren’t as fast or robust as its Big Three competitors, but for my usage needs they were good enough. The fact that service is priced so much lower is what sealed the deal, even if customer service almost killed it. 

    Read full review

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    myCELLmyTERMS

    No fess, no contract and unlimited data even with tethering is a great deal

    from myCELLmyTERMS

    We now have another choice in the market and competition will be good for the industry. I believe Wind will be a victim of great expectations and they will not be able to live up to them initially. With over $1 billion invested – they have to make money and repay their debts and obligationsMore

    We now have another choice in the market and competition will be good for the industry. I believe Wind will be a victim of great expectations and they will not be able to live up to them initially. With over $1 billion invested – they have to make money and repay their debts and obligations.  So while “saviours” of the wireless industry branding may be a ball and chain – let’s give them an opportunity to execute and grow.

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    Digital Home

    Weak management and poorly trained customer service reps

    from Digital Home

    Wind Mobile encourages deceiving the customer rather than admit problems - from the first sales rep I met to the second line tech support to the supervisor, I was told and promised information and feedback that was nothing more than a lie. The first Wind staffer told me there were better pla...More

    Wind Mobile encourages deceiving the customer rather than admit problems - from the first sales rep I met to the second line tech support to the supervisor, I was told and promised information and feedback that was nothing more than a lie. The first Wind staffer told me there were better plans than the one I wanted but when pressed could not come up with anything and refused to help me, second level tech who lied when he said my card would be activated by days end for sure, the supervisor who promised a call back in two hours, the condescending supervisor who assured me that a store would look after me when clearly they could not.

    Read full review

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    User Reviews


    Bernard

    Disgusting service

    Imagine getting your phone service cut off without first receiving a bill no prior notice or warnings just cut.Thats  what freedom mobile done too me.I have never been late with a bill for freedom and after dealing with there representatives online for 2 hours telling them I have not received a bill they telling me I have to pay my bill when I eventually went online to pay there server was down.I called and told them and they told me to go to a shop they still would not resume my service even though they could not process my payment.I ended up having to take time off work to wait in a shop to pay my bill.When I have more time I will find another provider and I would strongly urge people to stay away from freedom mobile 

    Imagine getting your phone service cut off without first receiving a bill no prior notice or warnings just cut.Thats  what freedom mobile done too me.I have never been late with a bill for freedom and after dealing with there representatives online for 2 hours telling them I have not received a bill they telling me I have to pay my bill when I eventually went online to pay there server was down.I called and told them and they told me to go to a shop they still would not resume my service even though they could not process my payment.I ended up having to take time off work to wait in a shop to pay my bill.When I have more time I will find another provider and I would strongly urge people to stay away from freedom mobile 

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    Bernard mcmahon

    Worst service ever received

    Vivek

    Quality service

    I have been any issues with all my 4 phones on freedom accounts. Problems range from call drop out, no missed calls only text msg for missed call, dial up issues specially when on roaming etc etc the list goes on.

    I spoke to the rep, they reset my phone still problem persists.

    Called them again he said our contract clearly states we do not guarantee quality service and if I need that then I better switch to 3 big players....

    More

    I have been any issues with all my 4 phones on freedom accounts. Problems range from call drop out, no missed calls only text msg for missed call, dial up issues specially when on roaming etc etc the list goes on.

    I spoke to the rep, they reset my phone still problem persists.

    Called them again he said our contract clearly states we do not guarantee quality service and if I need that then I better switch to 3 big players.

    Strange they did not tell me when I moved to freedom just about 3 months back.

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    John

    PROPATRATORS!

    PROPATRATORS!

    ATT: Freedom Customers.

    (I'm a witness and it has happen to me)

    Please beware of David and Alice they're PROPATRATORS and providing your information to STALKERS.

    Located in: Bridlewood Mall
    Address: 2900 Warden Avenue, Bridlewood Mall, Scarborough, ON M1W 2S8 
    Phone: (416) 490-9463


    PROPATRATORS!

    ATT: Freedom Customers.

    (I'm a witness and it has happen to me)

    Please beware of David and Alice they're PROPATRATORS and providing your information to STALKERS.

    Located in: Bridlewood Mall
    Address: 2900 Warden Avenue, Bridlewood Mall, Scarborough, ON M1W 2S8 
    Phone: (416) 490-9463


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    Jill

    No service at home

    Only works in a city. Wouldn’t unlock phone when trying to change carrier

    Bear

    Bad Bad Bad

    Sold me a  voicemail system that does not work  !!!!!!!!!

    Signed on and tried to set up voicemail but it does not work.  Told me have been having issues since Oct 2018 now Jan 2019. . . issues have not been fixed!!

    Told me take 5 business days to fix it.  why did they not tell me it was not working when I signed on?  I would have found something that works!

    Also phone rings through as a long distance to local calls.  Told me must be other carriers fault.  Is happening no matter which carrier the person I call is using.

    Asked to talk to a manager and they put me on hold took over 15minutes  to come back.  Nice person came back but could they could do.  They have no authority to do anything.

    More

    Sold me a  voicemail system that does not work  !!!!!!!!!

    Signed on and tried to set up voicemail but it does not work.  Told me have been having issues since Oct 2018 now Jan 2019. . . issues have not been fixed!!

    Told me take 5 business days to fix it.  why did they not tell me it was not working when I signed on?  I would have found something that works!

    Also phone rings through as a long distance to local calls.  Told me must be other carriers fault.  Is happening no matter which carrier the person I call is using.

    Asked to talk to a manager and they put me on hold took over 15minutes  to come back.  Nice person came back but could they could do.  They have no authority to do anything.


     Try anyone else do not use Freedom



     

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    Brandon

    Awful

    Terrible service. I live in Vancouver and would have to leave my house just to make a call. HUGE fees when traveling. I purchased the "Go-to-go-USA" package before traveling home for the holidays and received a bill for $150. The rep told me I should've paid for a different plan and only waived half of the fee. Confusing terminology on the website. The support staff is friendly but not well trained. They'll gouge you whenever they can. DON'T DO IT. Whatever you feel that you are saving in the short term they'll gouge you on service and/or fees in the long term. Give Public Mobile a try. Thanks for nothing Freedom!

    Terrible service. I live in Vancouver and would have to leave my house just to make a call. HUGE fees when traveling. I purchased the "Go-to-go-USA" package before traveling home for the holidays and received a bill for $150. The rep told me I should've paid for a different plan and only waived half of the fee. Confusing terminology on the website. The support staff is friendly but not well trained. They'll gouge you whenever they can. DON'T DO IT. Whatever you feel that you are saving in the short term they'll gouge you on service and/or fees in the long term. Give Public Mobile a try. Thanks for nothing Freedom!

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    Christian

    Worst service, systems and customer support ever

    Doesn't provide service consistently in all the areas on the map they say they do. Miss many texts and calls. Internet consistently doesn't kick in with re-setting network settings all the time. Login to account fails a lot. When I try and re-set it fails to allow the process. When I call in and provide all my details to authenticate, they fail to help me because I don't know the phone serial number, even though I tell them all my personal details including last banking amounts/transactions. They even said I failed one of my validation questions because when I told them my email address@gmail, I didn't say .com as well. This has happened over months of trying to sort things out. I'm done never again. Service being cancelled.mworst company ever. I will say the people at the kiosks are nice and helpful when your signing up to give them money.

    Doesn't provide service consistently in all the areas on the map they say they do. Miss many texts and calls. Internet consistently doesn't kick in with re-setting network settings all the time. Login to account fails a lot. When I try and re-set it fails to allow the process. When I call in and provide all my details to authenticate, they fail to help me because I don't know the phone serial number, even though I tell them all my personal details including last banking amounts/transactions. They even said I failed one of my validation questions because when I told them my email address@gmail, I didn't say .com as well. This has happened over months of trying to sort things out. I'm done never again. Service being cancelled.mworst company ever. I will say the people at the kiosks are nice and helpful when your signing up to give them money.

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    Debbie

    Hopeless communication and poor customer service

    Suffering from migraine due to recent long and stressful ordeal on phone with the Loyalty and retention departments of this company.  Was offered a new plan and told two devices were available to no cost. Fellow at Phillipines location said to wait  on one which I later , after yet another call, found out was sold out nationally . When I asked for other phone I was told there was now a tab, but no one during any call ever explained there was a time limit on the offer! When I called their process "bullshit " after so long on the line and many calls and aggravation, the rude supervisorcut me off. So it is good bye.    We found them very contradictory and unprofessional over 4 years.

    Suffering from migraine due to recent long and stressful ordeal on phone with the Loyalty and retention departments of this company.  Was offered a new plan and told two devices were available to no cost. Fellow at Phillipines location said to wait  on one which I later , after yet another call, found out was sold out nationally . When I asked for other phone I was told there was now a tab, but no one during any call ever explained there was a time limit on the offer! When I called their process "bullshit " after so long on the line and many calls and aggravation, the rude supervisorcut me off. So it is good bye.    We found them very contradictory and unprofessional over 4 years.

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    OinTO

    worst reception, even worse customer service

    I live in Toronto, and have 2 accounts with FM. reception in our house is near non-existent, and my wife's reception, even in the downtown core, is horrible. Good luck getting anyone to respond to issues with phones (warranty), or reception. there's a huge reason their rates are as good as they are. You pay for it in dis-service.

    I live in Toronto, and have 2 accounts with FM. reception in our house is near non-existent, and my wife's reception, even in the downtown core, is horrible. Good luck getting anyone to respond to issues with phones (warranty), or reception. there's a huge reason their rates are as good as they are. You pay for it in dis-service.

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    Freedom Mobile Question?

    Visit the Freedom Mobile Q&A Forum to get answers, ask a question or help others.