What You Need to Know


As the third largest wireless carrier in Canada, Bell Mobility has more than 9-million subscribers as of the start of 2016. According to Bell, they have the largest LTE network in Canada as of 2018 with nearly 10,000 towers from coast to coast.

Bell Mobility offers both prepaid and postpaid plans. Postpaid plans currently range from $25 to $185 per month. Prepaid plans offer options between $5 and $60. All plans include unlimited text messages in Canada with many including unlimited text messages in the US.

Need a phone to go with your service plan? Bell Mobility offers device financing with two-year terms and upgrade options!

What’s Good?

  • Bring your own device plans available
  • Phone financing available
  • Unlimited messaging plans
  • Canada-wide calling on most plans

What’s Bad?

Notable Features

Share Plans: Connect multiple lines to the same account with access to a shared pool of data for reduced costs and easier data management.

Roam Better: This feature enabled flat-rate per-day roaming in the US and more than 100 destinations around the world.

Mobile TV: Provides access to more than 45 channels from your phone for a low monthly fee.

Anti-Spam Features: As part of their Bundle tiers, Rogers offers anti-spam plans to block calls and texts from annoying marketers and other third parties.

Awards and Recognitions

How's the Network Coverage and Speed?

While Bell Mobility doesn’t list a specific percentage, it does claim to have the largest coast-to-coast LTE network in Canada with coverage for more than 32 million.

You can check coverage and network types in your area at their support page.

Notable considerations include:

  • HSPA speeds in many Northern Territories are reduced to 1.5Mbps
  • Prepaid HSPA service not available in many Northern Territories, including Cambridge Bay, Rankin Inlet an Iqaluit
  • HSPA Extended zones will incur long distance fees for plans without Canada-wide calling.

Ranked fastest 4G and 3G network in Tutela's 2018 "Mobile Experience Report" tests showed an average speed of 18.08Mbits/sec for 4G downloads and 5.32Mbits/sec for 3G downloads. Uploads speeds averaged 8.82Mbits/sec across both 4G and 3G networks.

Bell was ranked the fastest network for the nation in PC Magazine’s “Fastest Mobile Networks in Canada 2016” study for the third year in a row. Average national LTE download speeds measured at 59.72Mbit/sec while uploads came in at 19.27Mbits/sec.

Additional data from OpenSignal shows an average 4G download speed of 17.6Mbit/sec and 4G upload speeds of 8.5Mbit/sec. 3G download speeds clocked in at 3.4Mbit/sec while uploads averaged 1.1Mbit/sec.

Do They Charge Roaming Fees?

Within Canada roaming charges will depend on your service plan. However, most will not experience roaming within Canadian coverage areas.

If you’re traveling to the US or internationally, you’ll find a variety of roaming options to help you manage costs.

If you’re traveling to the US activating the Roam Better U.S. add-on allows you to enjoy unlimited talk and text as well as 100MB of data per day for $5. You can top up your data each day for only $5 more.

You’ll also find 30 day travel passes for light use while on the go. Prices range from $20 to $40 per month and include between 200MB and 1GB of data.

Pay-as-you-go (PAYG) rates for US roaming are as follows:

  • $1.45 per minute for voice calls
  • $0.75 per sent text
  • $6.00 per MB of data used

For international travel, the Roam Better International add-on offers unlimited talk and text with 100MB of data per day for $10. Topping up your data each day only costs $10.

International PAYG rates and travel bundles vary by destination. For a comprehensive list of options, see their support page.

What About Long Distance Fees?

For calls placed within Canada, long distance fees will depend on your plan. Both prepaid and postpaid plans are available with Canada-wide calling for worry-free phone time. If you choose a local calling plan, long distance fees will be calculated based on the location of the tower your phone is connected to at the time of placing the call.

If you’re planning to call outside Canada, Bell Mobility offers a number of add-ons to help keep your bill affordable. Options include:

  • No long distance charge for calls to the U.S. for $20 per month
  • No long distance charge for calls to China and Hong Kong for $15 per month
  • 1000 long distance minutes to India for $20 per month

For frequent international calls to multiple locations, Bell Mobility offers the International Long Distance Saver add-on. For only $5 per month you unlock access to lower per-minute rates to more than 200 countries.

You can find more about specific international calling rates on their support page.

Does Bell Offer Wi-Fi Calling?

Yes. If you have a supporting phone, they allow calling over Wi-Fi at no additional charge. They do not currently offer an app for Wi-Fi calling on non-supported phones.

For phone compatibility and additional usage information, consult their Wi-Fi Calling page.

How About Voice over LTE (VoLTE)?

Yes. Bell offers both Voice and Video over LTE. Video over LTE calls use your mobile data. The Bell site estimates that video calls use approximately 6MB per minute.

To use this feature, you'll need to be in a VoLTE coverage area and have a supported phone.

Not sure if your phone is compatible? Check the list of options at their How to Use Voice and Video over LTE page.

What is Their Tethering Policy?

According their support page, tethering is limited to postpaid device only.

In addition to this, according to the Terms of Service, charges for the data used while tethering may vary depending on your plan.

The terms state:

“Certain Rate Plans or Add-ons that include data may apply to on-Device transmissions only – so if you use your Device as a modem or tether, then you may be charged Pay-Per-Use Charges for data Services. Bell will notify you (or other subscribers on your account) at or before you (or they) reach Additional Usage Charges for data of $50 per subscriber on your account, per billing cycle.”

If you wish to tether with this carrier, we’d recommend contacting them to ensure you won’t end up with any nasty bill surprises.

Do They Offer Data Rollover?

No, data top-ups, add-ons or monthly data buckets do not roll over from month to month.

Do They Offer Add-ons or Bundles?

This carriers list of add-ons is one of the largest of the major Canadian carriers. Whether you’re looking to add entertainment options or keep costs low on calls to friends and family, you’ll find options to help.

Popular add-on choices include:

  • Mobile/Tablet TV: For $8 per month you can stream 45 live and on-demand channels to your mobile device. Data uses do apply, however Wi-Fi viewing hours are included as well to keep data in check.
  • Anti-SPAM: For $5 per month you can avoid those pesky marketers and promotional messages on your mobile device.
  • Message Centre: Upgrade your voicemail experience with increased storage for $8 per month.
  • Call forwarding: Add unlimited call forwarding to your line for $3 per month and never miss a call again!
  • Visual Voicemail: Enjoy a simple to use interface that avoids that hassles of dialing in to check your voicemail for $5 per month.
  • Roadside Assistance: Peace of mind when travelling the country costs only $5 per month.

For savings on multiple add-ons, Bell Mobility offers bundle packs letting you pick your favorites. You can find details on their bundles page.

Do They Offer Bring Your Own Device/Sim-Only Plans?

Yes! Most carrier unlocked HSPA or UMTS devices with support for 850MHz and 1900Mhz will work with this carrier

For full details on bringing your own phone check their SIM card page.

Do They Require a Credit Check?

There are no credit checks for prepaid service. However, monthly service agreements will require a credit check. At the time of writing, this is a "hard" credit check. This means it will likely appear on your credit report.

Items needed include 1 of the following:

  • Canadian Driver's Licence
  • Canadian SIN Card or Letter
  • Canadian Credit Card

Plus 1 of the following:

  • Valid Canadian Driver’s License (Not applicable if used as one of the items above)
  • Valid Canadian or Foreign Passport
  • Work Visa
  • Department of Defense ID
  • Permanent Resident Card
  • Native Indian Status Card
  • CNIB Card
  • Valid, Goverment-Issued Provincial/Territorial Photo ID
  • Possession and Acquisition License (PAL)

NOTE: Credit checks from carriers that pull your credit bureau report may impact your credit score. If you're not sure the best options for your credit profile, we suggest contacting the carrier directly before attempting to obtain service.

For more information on credit check requirements and how they might affect your account, consult their What is The Credit Limit Program page.

What About Activation and SIM Fees?

Bell charges a one-time $40 activation fee for every new line of service.

For more information, consult What are Bell Mobility's Current One-Time Fees.

If you bring your own phone or tablet, you'll also need a Bell SIM.

Bell does not charge for new SIMs when ordering through their online store.

NOTE: Fees often differ between retail stores and websites. Be sure to check both before signing up or adding a line to your account to maximize savings.

Do They Charge an Early Termination Fee?

If you have a device finance agreement or term contract, you will pay an early termination fee to end services.

The Terms of Service note:

“If you cancel a Bell Service that is subject to a Commitment Period prior to the end date, you must pay Bell a Cancellation Fee. The Cancellation Fee will be your remaining Device balance (or, for Device Payment Customers, the sum of your remaining Monthly Device Payments) at the time of cancellation, as determined in accordance with the ‘Early Cancellation Fee’ section shown on your Critical Information Summary (‘Cancellation Fee’), plus any applicable taxes.”

Can I Port My Number To or From Bell Mobility?

Yes! This carrier follows all Local Number Portability requirements.

To transfer your number:

  • The account with the number you wish to transfer must be active
  • Bell Mobility must offer service in the area you wish to transfer to or from
  • Number portability must be available in the area you wish to transfer to or from

In most cases, the process takes no more than 72 hours.

They offer additional information regarding number porting in their Terms of Service, stating:

“Transfers to Bell. Bell will ask your existing service provider to “transfer-in” or “port-in” your existing mobile number if you:

(i) confirm that you have the right to make the request; (ii) authorize Bell to share with your existing service provider your information relevant to the transfer request (which may include personal information); and (iii) complete and sign any required request form. You are responsible for payment of fees and taxes owed to your existing service provider.

Transfers from Bell. If you or your new service provider ask us to, and your assigned account and mobile number are active, Bell will process a “transfer-out” or “port-out” request for your mobile number to your new service provider. You are responsible for all Charges, Fees and taxes associated with the transfer from Bell, including any applicable Cancellation Fee and unpaid account balances. Please refer to Section 55 to understand how to end your Agreement.”

Will Bell Mobility Unlock My Phone?

Yes! Unlocking requirements are as follows:

  • The phone must be a Bell Mobility phone
  • You must have or have been a Bell Mobility customer
  • The phone must not be blacklisted
  • The phone must be HSPA or LTE compatible
  • Your account must be in good standing
  • If you received a device subsidy, you must have service active for 90 days prior to unlocking

According to CRTC Wireless Code regulations effective December, 2017, they must unlock your phone free of charge upon request.

Unlocking is started by logging into your MyBell dashboard.


For additional questions about Bell pricing, features and coverage, be sure to check our Bell Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know, it's definitely appreciated and will help make this page better for everyone.


Voice network: UMTS, AMPS, CDMA 800 / 1900 MHz, PTT
Data network: 1xRTT, EVDO, HSPA+, LTE

Bell Customer Service

Mailing Address:
1000, de La Gauchetiere Ouest, Ste. 3700 Montreal, Quebec H3B 4Y7

Phone Number:
1 866 301-1942 (or *611 from your cell)

Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


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User Reviews


Not happy with Bell

Bogus charges to avoid giving refund, shame on you BELL!!!

I  had two numbers with Bell and the service was horrible, so I paid the final bill in advance before switching to another service provider. Never gotten my final statement and had to download it from the online account. There's a credit balance shown on the account, so I called to obtain my refund. Guess what, no-no-no, there's no REFUND in BELL's dictionary... They came up with a bogus charge called 'tolerance' charge to my account and brought my 'credited balance' to zero. Well, I am not going to tolerate this, so BELL...have fun answer to CRTC and CCTS. 

I  had two numbers with Bell and the service was horrible, so I paid the final bill in advance before switching to another service provider. Never gotten my final statement and had to download it from the online account. There's a credit balance shown on the account, so I called to obtain my refund. Guess what, no-no-no, there's no REFUND in BELL's dictionary... They came up with a bogus charge called 'tolerance' charge to my account and brought my 'credited balance' to zero. Well, I am not going to tolerate this, so BELL...have fun answer to CRTC and CCTS. 

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B Gray

Price gooes up & up, then when I leave they offer me a discount?!?

I had been a Bell customer for 15 years, I am not anymore! My Bell mobility bill has been creeping up for the last year. I called Bell to find out what was up & ask if there was a different plan I could switch to, basic bill was $60/month but my bill had been $75/month the last 3 months. I call & talked to the customer service rep, she tells me my plan is outdated blah blah blah and if I wanted to switch to a new plan it would be $80/month. What??? I was calling to lower my payments; it was my wife's cell, she averaged 20 minutes a month on calling but we wanted text & data. I said no thank you I will switch providers. The next day another rep from Bell calls me, says they want a satisfied customer and after reviewing my concerns they can offer me a monthly plan for $80/month. What??? Not really a great review of my concerns if you are calling to offer me the same plan, for the same money(more), than what I declined the day before.

This past weekend I switched my wife's phone to a different provider. I immediately started getting call after call from Bell. I finally answered and the rep asked why I left. After listening to my concerns he offered me a plan matching what I received from the different provider for almost the same money...why bother? I gave Bell 2 chances. I was a loyal customer for 15 years, spent approximately $11,000 with them and only AFTER I leave do they want my business? Nice customer service Bell Mobility-NO...

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I had been a Bell customer for 15 years, I am not anymore! My Bell mobility bill has been creeping up for the last year. I called Bell to find out what was up & ask if there was a different plan I could switch to, basic bill was $60/month but my bill had been $75/month the last 3 months. I call & talked to the customer service rep, she tells me my plan is outdated blah blah blah and if I wanted to switch to a new plan it would be $80/month. What??? I was calling to lower my payments; it was my wife's cell, she averaged 20 minutes a month on calling but we wanted text & data. I said no thank you I will switch providers. The next day another rep from Bell calls me, says they want a satisfied customer and after reviewing my concerns they can offer me a monthly plan for $80/month. What??? Not really a great review of my concerns if you are calling to offer me the same plan, for the same money(more), than what I declined the day before.

This past weekend I switched my wife's phone to a different provider. I immediately started getting call after call from Bell. I finally answered and the rep asked why I left. After listening to my concerns he offered me a plan matching what I received from the different provider for almost the same money...why bother? I gave Bell 2 chances. I was a loyal customer for 15 years, spent approximately $11,000 with them and only AFTER I leave do they want my business? Nice customer service Bell Mobility-NOT

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J.L.

Reliable service but price always going up with no reason

I have a basic cell phone - no data, just talk and text. Started on a plan for unlimited Canada-wide call/text for $35. Over 10 years has now gone up to $50 for the same service - no explanation, just a money grab.

jay

Family Greed

Bell doesn`t know what "grandfathered" means!!  I was grandfathered into a plan (twice) and all that happened was ,changes.The second plan that I was grandfathered into was $100/yr prepaid which was $0.30/min for the 1st two minutes then $0.05 /minute for the remainder of call.This great plan lasted for 2 years and then the increases started. The $0.30/min were increased to $0.50/min (67% increase),the $0.05/min thereafter went to $0.50/min (900% increase !!!).Starting Feb.20th 2019 they now force you to use 10 min/month(($5.00) with no roll overs.Use it or lose it!Now I know it doesn`t sound like much but the greed is too much!!So "lets talk bell" ,so full of shit this company.

Bell doesn`t know what "grandfathered" means!!  I was grandfathered into a plan (twice) and all that happened was ,changes.The second plan that I was grandfathered into was $100/yr prepaid which was $0.30/min for the 1st two minutes then $0.05 /minute for the remainder of call.This great plan lasted for 2 years and then the increases started. The $0.30/min were increased to $0.50/min (67% increase),the $0.05/min thereafter went to $0.50/min (900% increase !!!).Starting Feb.20th 2019 they now force you to use 10 min/month(($5.00) with no roll overs.Use it or lose it!Now I know it doesn`t sound like much but the greed is too much!!So "lets talk bell" ,so full of shit this company.

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Dc

Always been good to me

What can I say. They have refunded me roaming charges  when I left my phone on by mistake. They doubled my data amount last time I called in. Always been friendly and professional when I call. I agree the fees are high but they pretty well all are. Canadians get hooped on pricing. Only thing not happy about is I can't get  a new phone thru them without changing from my old plan.  Found one on eBay cheap so it worked out. 

What can I say. They have refunded me roaming charges  when I left my phone on by mistake. They doubled my data amount last time I called in. Always been friendly and professional when I call. I agree the fees are high but they pretty well all are. Canadians get hooped on pricing. Only thing not happy about is I can't get  a new phone thru them without changing from my old plan.  Found one on eBay cheap so it worked out. 

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Dc

Happy with bell


Stacy

Worst customer service ever!

3 calls to bell today! first 2 were fine, last one ended up talking to a manager which was RUDE, lied, and not helpful what so ever! his solution . ...he will coach his staff better who told us we had and added the smartphone plan. Now that we actually need to use it ...he says "nothing he can do". 10 plus years with bell, always paid our bills, never had an issue....now that we do.....too bad! He can cancel our plan no problem apparently! We will be switching providers 

3 calls to bell today! first 2 were fine, last one ended up talking to a manager which was RUDE, lied, and not helpful what so ever! his solution . ...he will coach his staff better who told us we had and added the smartphone plan. Now that we actually need to use it ...he says "nothing he can do". 10 plus years with bell, always paid our bills, never had an issue....now that we do.....too bad! He can cancel our plan no problem apparently! We will be switching providers 


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LWestera

Refund policy.

Just went with another supplier and now Bell owes me a $120 refund. Website (MyBell) says I will get my refund within 90 days. They may want to claim processing time and procedures re the hold-up. I'm sure that if I took up to 90 days to pay my monthly bill I wouldn't have a Ph# and/or phone anymore plus I would have a splotch mark down at the credit bureau(s). When you're a large entity accountability doesn't mean much. I also think that because my acct is closed and they owe me money that the "Chat line " is blocked to me as a matter of normal procedure.

Just went with another supplier and now Bell owes me a $120 refund. Website (MyBell) says I will get my refund within 90 days. They may want to claim processing time and procedures re the hold-up. I'm sure that if I took up to 90 days to pay my monthly bill I wouldn't have a Ph# and/or phone anymore plus I would have a splotch mark down at the credit bureau(s). When you're a large entity accountability doesn't mean much. I also think that because my acct is closed and they owe me money that the "Chat line " is blocked to me as a matter of normal procedure.

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taylor

Expensive and sketchy

Disappointed in the price. EXTREMELY expensive for what you get and the customer service is not helpful. I somehow go over my data every month despite the fact of adding more gbs to offset the previous month. They have a history of somehow adding usage in order to charge more each month. 

you should never use Bell

Please never work or deal with Bell Canada. I am a customer with them for four months in a rented apartment, then I transfer the account to the next tenant, for which the representative confirmed that the transfer was successful.

After half a year, Bell reached to us saying there is payment due because the next tenant did not pay the bill. I am not sure how it relates back to us as I was assured that the transfer was successful, and I even received a refund for the service I did not finish using before I left the apartment.

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Please never work or deal with Bell Canada. I am a customer with them for four months in a rented apartment, then I transfer the account to the next tenant, for which the representative confirmed that the transfer was successful.

After half a year, Bell reached to us saying there is payment due because the next tenant did not pay the bill. I am not sure how it relates back to us as I was assured that the transfer was successful, and I even received a refund for the service I did not finish using before I left the apartment.

Ok fine, then I asked for a proof of internet usage for the months that the bills were not paid, so that I can argue with the next tenant for him to pay the bill. But the representative refused to give it to us saying that they were not able to retrieve this information. So you have the information of monthly bills, but not the monthly usage? How elementary is your system to not have this basic information?

Ok fine, I paid the bill in full, and I specifically asked the representative that is the account is fully closed, that I do not have to deal anymore of this, and the representative said yes, that the account is closed and everything is settled. But today, one month later, I received another bill saying there is outstanding balance. I am starting to believe that I will never be able to get rid of this account and I have to pay the bill forever. I had never any issues with Fido or Telus before. Please tell me if there is a way to cancel an Bell account, everything is not simple when it is about Bell. Please never ever deal with Bell under any circumstance or you will deeply regret it.

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tara

AWFUL AWFUL AWFUL CROOKS

Was with them 10 years. Thought Loyalty meant something. Nooo way. These guys are CROOKS. My bill for the past 10 years was $150 t0 $300. They are AWFUL. They have Zero customer services skilled people on their end. They are rude...tired...bored...apathetic...unskilled... I just wanted OUT.. after 10 yrs of their overpriced crappy service. Go to Virgin..they are 80/month. Bell sucks balls.  and not even in a good way. 

Was with them 10 years. Thought Loyalty meant something. Nooo way. These guys are CROOKS. My bill for the past 10 years was $150 t0 $300. They are AWFUL. They have Zero customer services skilled people on their end. They are rude...tired...bored...apathetic...unskilled... I just wanted OUT.. after 10 yrs of their overpriced crappy service. Go to Virgin..they are 80/month. Bell sucks balls.  and not even in a good way. 

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