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What You Need to Know


As the third largest wireless carrier in Canada, Bell Mobility has more than 8-million subscribers as of the start of 2016. According to Bell, they have the largest LTE network in Canada as of 2016 with nearly 10,000 towers from coast to coast.

Bell Mobility offers both prepaid and postpaid plans. Postpaid plans currently range from $35 to $185 per month. Prepaid plans offer options between $16 and $66. All plans include unlimited text messages in Canada with many including unlimited text messages in the US.

Need a phone to go with your service plan? Bell Mobility offers device financing with two-year terms and upgrade options!

What’s Good?

  • Bring your own device plans available
  • Phone financing available
  • Unlimited messaging plans
  • Canada-wide calling on most plans

What’s Bad?

Show more

Notable Features

Share Plans: Connect multiple lines to the same account with access to a shared pool of data for reduced costs and easier data management.

Roam Better: This feature enabled flat-rate per-day roaming in the US and more than 100 destinations around the world.

Mobile TV: Provides access to more than 45 channels from your phone for a low monthly fee.

Anti-Spam Features: As part of their Bundle tiers, Rogers offers anti-spam plans to block calls and texts from annoying marketers and other third parties.

Awards and Recognitions

How's the Network Coverage and Speed?

While Bell Mobility doesn’t list a specific percentage, it does claim to have the largest coast-to-coast LTE network in Canada with coverage for more than 32 million.

Data from OpenSignal breaks down Bell network types as follows:

  • 50% LTE (4G)
  • 33% HSPA+ (4G)
  • 11% HSPA (3G)
  • 6% UMTS (3G)

You can check coverage and network types in your area at their support page.

Notable considerations include:

  • HSPA speeds in many Northern Territories are reduced to 1.5Mbps
  • Prepaid HSPA service not available in many Northern Territories, including Cambridge Bay, Rankin Inlet an Iqaluit
  • HSPA Extended zones will incur long distance fees for plans without Canada-wide calling.

Bell was ranked the fastest network for the nation in PC Magazine’s “Fastest Mobile Networks in Canada 2016” study for the third year in a row. Average national LTE download speeds measured at 59.72Mbit/sec while uploads came in at 19.27Mbits/sec.

Additional data from OpenSignal shows an average 4G download speed of 17.6Mbit/sec and 4G upload speeds of 8.5Mbit/sec. 3G download speeds clocked in at 3.4Mbit/sec while uploads averaged 1.1Mbit/sec.

Do They Charge Roaming Fees?

Within Canada roaming charges will depend on your service plan. However, most will not experience roaming within Canadian coverage areas.

If you’re traveling to the US or internationally, you’ll find a variety of roaming options to help you manage costs.

If you’re traveling to the US activating the Roam Better U.S. add-on allows you to enjoy unlimited talk and text as well as 100MB of data per day for $5. You can top up your data each day for only $5 more.

You’ll also find 30 day travel passes for light use while on the go. Prices range from $20 to $40 per month and include between 200MB and 1GB of data.

Pay-as-you-go (PAYG) rates for US roaming are as follows:

  • $1.45 per minute for voice calls
  • $0.75 per sent text
  • $6.00 per MB of data used

For international travel, the Roam Better International add-on offers unlimited talk and text with 100MB of data per day for $10. Topping up your data each day only costs $10.

International PAYG rates and travel bundles vary by destination. For a comprehensive list of options, see their support page.

What About Long Distance Fees?

For calls placed within Canada, long distance fees will depend on your plan. Both prepaid and postpaid plans are available with Canada-wide calling for worry-free phone time. If you choose a local calling plan, long distance fees will be calculated based on the location of the tower your phone is connected to at the time of placing the call.

If you’re planning to call outside Canada, Bell Mobility offers a number of add-ons to help keep your bill affordable. Options include:

  • No long distance charge for calls to the U.S. for $20 per month
  • No long distance charge for calls to China and Hong Kong for $15 per month
  • 1000 long distance minutes to India for $20 per month

For frequent international calls to multiple locations, Bell Mobility offers the International Long Distance Saver add-on. For only $5 per month you unlock access to lower per-minute rates to more than 200 countries.

You can find more about specific international calling rates on their support page.

Does Bell Offer Wi-Fi Calling?

Yes. If you have a supporting phone, they allow calling over Wi-Fi at no additional charge. They do not currently offer an app for Wi-Fi calling on non-supported phones.

For phone compatibility and additional usage information, consult their Wi-Fi Calling page.

How About Voice over LTE (VoLTE)?

Yes. Bell offers both Voice and Video over LTE. Video over LTE calls use your mobile data. The Bell site estimates that video calls use approximately 6MB per minute.

To use this feature, you'll need to be in a VoLTE coverage area and have a supported phone.

Not sure if your phone is compatible? Check the list of options at their How to Use Voice and Video over LTE page.

What is Their Tethering Policy?

According their support page, tethering is limited to postpaid device only.

In addition to this, according to the Terms of Service, charges for the data used while tethering may vary depending on your plan.

The terms state:

“Certain Rate Plans or Add-ons that include data may apply to on-Device transmissions only – so if you use your Device as a modem or tether, then you may be charged Pay-Per-Use Charges for data Services. Bell will notify you (or other subscribers on your account) at or before you (or they) reach Additional Usage Charges for data of $50 per subscriber on your account, per billing cycle.”

If you wish to tether with this carrier, we’d recommend contacting them to ensure you won’t end up with any nasty bill surprises.

Do They Offer Data Rollover?

No, data top-ups, add-ons or monthly data buckets do not roll over from month to month.

Do They Offer Add-ons or Bundles?

This carriers list of add-ons is one of the largest of the major Canadian carriers. Whether you’re looking to add entertainment options or keep costs low on calls to friends and family, you’ll find options to help.

Popular add-on choices include:

  • Mobile/Tablet TV: For $8 per month you can stream 45 live and on-demand channels to your mobile device. Data uses do apply, however Wi-Fi viewing hours are included as well to keep data in check.
  • Anti-SPAM: For $5 per month you can avoid those pesky marketers and promotional messages on your mobile device.
  • Message Centre: Upgrade your voicemail experience with increased storage for $8 per month.
  • Call forwarding: Add unlimited call forwarding to your line for $3 per month and never miss a call again!
  • Visual Voicemail: Enjoy a simple to use interface that avoids that hassles of dialing in to check your voicemail for $5 per month.
  • Roadside Assistance: Peace of mind when travelling the country costs only $5 per month.

For savings on multiple add-ons, Bell Mobility offers bundle packs letting you pick your favorites. You can find details on their bundles page.

Do They Offer Bring Your Own Device/Sim-Only Plans?

Yes! Most carrier unlocked HSPA or UMTS devices with support for 850MHz and 1900Mhz will work with this carrier

For full details on bringing your own phone check their SIM card page.

Do They Require a Credit Check?

There are no credit checks for prepaid service. However, monthly service agreements will require a credit check. At the time of writing, this is a "hard" credit check. This means it will likely appear on your credit report.

Items needed include 1 of the following:

  • Canadian Driver's Licence
  • Canadian SIN Card or Letter
  • Canadian Credit Card

Plus 1 of the following:

  • Valid Canadian Driver’s License (Not applicable if used as one of the items above)
  • Valid Canadian or Foreign Passport
  • Work Visa
  • Department of Defense ID
  • Permanent Resident Card
  • Native Indian Status Card
  • CNIB Card
  • Valid, Goverment-Issued Provincial/Territorial Photo ID
  • Possession and Acquisition License (PAL)

NOTE: Credit checks from carriers that pull your credit bureau report may impact your credit score. If you're not sure the best options for your credit profile, we suggest contacting the carrier directly before attempting to obtain service.

For more information on credit check requirements and how they might affect your account, consult their What is The Credit Limit Program page.

What About Activation and SIM Fees?

Bell charges a one-time $25 activation fee for every new line of service.

For more information, consult What are Bell Mobility's Current One-Time Fees.

If you bring your own phone or tablet, you'll also need a Bell SIM.

Bell does not charge for new SIMs when ordering through their online store.

NOTE: Fees often differ between retail stores and websites. Be sure to check both before signing up or adding a line to your account to maximize savings.

Do They Charge an Early Termination Fee?

If you have a device finance agreement or term contract, you will pay an early termination fee to end services.

The Terms of Service note:

“If you cancel a Bell Service that is subject to a Commitment Period prior to the end date, you must pay Bell a Cancellation Fee. The Cancellation Fee will be your remaining Device balance (or, for Device Payment Customers, the sum of your remaining Monthly Device Payments) at the time of cancellation, as determined in accordance with the ‘Early Cancellation Fee’ section shown on your Critical Information Summary (‘Cancellation Fee’), plus any applicable taxes.”

Can I Port My Number To or From Bell Mobility?

Yes! This carrier follows all Local Number Portability requirements.

To transfer your number:

  • The account with the number you wish to transfer must be active
  • Bell Mobility must offer service in the area you wish to transfer to or from
  • Number portability must be available in the area you wish to transfer to or from

In most cases, the process takes no more than 72 hours.

They offer additional information regarding number porting in their Terms of Service, stating:

Transfers to Bell. Bell will ask your existing service provider to “transfer-in” or “port-in” your existing mobile number if you:

(i) confirm that you have the right to make the request; (ii) authorize Bell to share with your existing service provider your information relevant to the transfer request (which may include personal information); and (iii) complete and sign any required request form. You are responsible for payment of fees and taxes owed to your existing service provider.

Transfers from Bell. If you or your new service provider ask us to, and your assigned account and mobile number are active, Bell will process a “transfer-out” or “port-out” request for your mobile number to your new service provider. You are responsible for all Charges, Fees and taxes associated with the transfer from Bell, including any applicable Cancellation Fee and unpaid account balances. Please refer to Section 55 to understand how to end your Agreement.”

Will Bell Mobility Unlock My Phone?

Yes! Unlocking requirements are as follows:

  • The phone must be a Bell Mobility phone
  • You must have or have been a Bell Mobility customer
  • The phone must not be blacklisted
  • The phone must be HSPA or LTE compatible
  • Your account must be in good standing
  • If you received a device subsidy, you must have service active for 90 days prior to unlocking

For current customers, the unlock fee is $50. For former customers, the unlock fee is $75. Fees are due at the time of unlocking.

Unlocking is started by logging into your MyBell dashboard.


For additional questions about Bell pricing, features and coverage, be sure to check our Bell Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know, it's definitely appreciated and will help make this page better for everyone.


Voice network: UMTS, AMPS, CDMA 800 / 1900 MHz, PTT
Data network: 1xRTT, EVDO, HSPA+, LTE

Bell Customer Service

Mailing Address:
1000, de La Gauchetiere Ouest, Ste. 3700 Montreal, Quebec H3B 4Y7

Phone Number:
800-667-0123 (or *611 from your cell)

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Review Bell:

Help inform others by sharing your experience with Bell

Reviews (2.7/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Peter

Reception is amazing.


Peter

Customer service is very friendly! :)

Adele

Once registered to Bell, expect 5 to 10 calls per day

Since registered to Bell, I am harassed by Bell calling me every 30 min on my mobile even though I informed them that we do not want these calls. The worst part is they leave you a voicemail every time with either empty message or an agent just saying "hello, hello !" that is it.

This is the worst customer service I have received, even being called on Sunday morning. This is impacting your personal and professional life. If a Bell agent receive this review, inform your call centre that calling clients all the time is not gonna enhance customer's loyalty but make it worst.

Since registered to Bell, I am harassed by Bell calling me every 30 min on my mobile even though I informed them that we do not want these calls. The worst part is they leave you a voicemail every time with either empty message or an agent just saying "hello, hello !" that is it.

This is the worst customer service I have received, even being called on Sunday morning. This is impacting your personal and professional life. If a Bell agent receive this review, inform your call centre that calling clients all the time is not gonna enhance customer's loyalty but make it worst.

Less
Tony

The network is fine. Terrible customer service and pricing though.

Megan

Absolutely brutal

My husband was contacted that his contract was up and asked if he would like to renew, which he replied no he was switching to Sasktel. He made sure they realized this, we had paid the months balance so to be sure asked that the account was all paid up, it was. Months later we receive a letter in the mail that his account had been sent to collections. He called to inquire why when he had ended his contract, which they told him that it was paid up, they "suspended" it for a month and than reactivated it and there was nothing they could do. Now his credit is ruined because of their mistake and we apparently owe them money. Absolute joke of a company. Would not recommend them to anyone! 

My husband was contacted that his contract was up and asked if he would like to renew, which he replied no he was switching to Sasktel. He made sure they realized this, we had paid the months balance so to be sure asked that the account was all paid up, it was. Months later we receive a letter in the mail that his account had been sent to collections. He called to inquire why when he had ended his contract, which they told him that it was paid up, they "suspended" it for a month and than reactivated it and there was nothing they could do. Now his credit is ruined because of their mistake and we apparently owe them money. Absolute joke of a company. Would not recommend them to anyone! 

Less
Joe

DO NOT GO WITH BELL IF YOU WORK FOR YOURSELF!!!

Been with them for almost two years now, NEVER missed a months payment. Work in sales and have large number of clients I contact everyday back and forth. Always pay my bill a couple of days later but they would usually allow txting still available and receiving calls if you past your due date, and in the past have never done differently. This time around though on the due day, they CUT MY PHONE COMPLETELY OFF. No txt this month like they use to do every month notifying me that I am at the end of my monthly plan. Then when I call customer service and spoke to a manager Jo, nothing she said made sense, it sounded as if they screwed up and refused to rectify the problem. No redirecting call was made when I was at 75% usage according to  her they do it all the time. Refused to activate my phone until I paid the whole bill now, which I planned but after seeing how they were unwilling to admit their mistake and treat their customers with this we don't need your business attitude is fine by me. Spread the word BELL IS BAD FOR BUSINESSES! Horrible experience with such clueless customer service.

Been with them for almost two years now, NEVER missed a months payment. Work in sales and have large number of clients I contact everyday back and forth. Always pay my bill a couple of days later but they would usually allow txting still available and receiving calls if you past your due date, and in the past have never done differently. This time around though on the due day, they CUT MY PHONE COMPLETELY OFF. No txt this month like they use to do every month notifying me that I am at the end of my monthly plan. Then when I call customer service and spoke to a manager Jo, nothing she said made sense, it sounded as if they screwed up and refused to rectify the problem. No redirecting call was made when I was at 75% usage according to  her they do it all the time. Refused to activate my phone until I paid the whole bill now, which I planned but after seeing how they were unwilling to admit their mistake and treat their customers with this we don't need your business attitude is fine by me. Spread the word BELL IS BAD FOR BUSINESSES! Horrible experience with such clueless customer service.

Less
Ben

Bell can't compete...

Nothing against Bell until I went travelling and realized they have absolutely no roaming plans that can compete with Telus. Tethered my WiFi to my buddy's phone cause he was on a roaming plan with Telus that gave him access to his monthly data plan (5gb) for $10 A day capped at 15 days. Bell gives you 100mb a day for the same fee. Good bye Bell, get with the times or continue to lose customers like me.

Nothing against Bell until I went travelling and realized they have absolutely no roaming plans that can compete with Telus. Tethered my WiFi to my buddy's phone cause he was on a roaming plan with Telus that gave him access to his monthly data plan (5gb) for $10 A day capped at 15 days. Bell gives you 100mb a day for the same fee. Good bye Bell, get with the times or continue to lose customers like me.

Less
Ezadeen

I hate everything about it

Worst customer service, they don't care about customers satisfaction is feel like they don't wanna keep a single customer with them. Literally, they push you to leave and go find another carrier.  I strongly don't recommend it to anyone 

Tony

Walking Dead

Every change to my account took hours on the phone to reverse mistakes and wrong charges. I had to contantly confirm changes were done correctly and they never were. Online tools and apps showed wrong data available. I could not properly monitor data usage. My account permission was removed mysteriously from my family account, after validating  myself with two reps (no internal communication I guess), only to be transferred and denied by the third customer loyaly rep who was supposed to provide an upgrade for being a loyal Bell customer for many years. He said this was  a very serious issue because my name was nowhere to be found on my account. He refused to talk to me... In fact, after calling Bell again, my name was on the account but somebody at Bell thought it would be funny to remove my permission...! The manager, or guy who closes the account, warned me that the other providers don't get the same quality... that Bell reduces their quality on the Bell system - Bell customers come first and competetors, using their infastructure, are forced to wait for cell and data access so I would get worse service elsewhere. They are best and that's that. I told him that would be illegal... he got strange and acted weird and didn't like my difference of opinion. He said companies make mistakes, but it wasn't one mistake it was mistakes 100% of the time. It was endless and bizzare and I felt relieved to finally leave Bell. I honestly... and I am being dead serious here... would go without a cell phone and cell data (my only access to Internet right now).... if I had no other provider options.... Bell you are really scary company and it feels like you're losing control over everything that is important - expecially being of any value when it comes to being of service to others! My family will never ever deal with you again!

Every change to my account took hours on the phone to reverse mistakes and wrong charges. I had to contantly confirm changes were done correctly and they never were. Online tools and apps showed wrong data available. I could not properly monitor data usage. My account permission was removed mysteriously from my family account, after validating  myself with two reps (no internal communication I guess), only to be transferred and denied by the third customer loyaly rep who was supposed to provide an upgrade for being a loyal Bell customer for many years. He said this was  a very serious issue because my name was nowhere to be found on my account. He refused to talk to me... In fact, after calling Bell again, my name was on the account but somebody at Bell thought it would be funny to remove my permission...! The manager, or guy who closes the account, warned me that the other providers don't get the same quality... that Bell reduces their quality on the Bell system - Bell customers come first and competetors, using their infastructure, are forced to wait for cell and data access so I would get worse service elsewhere. They are best and that's that. I told him that would be illegal... he got strange and acted weird and didn't like my difference of opinion. He said companies make mistakes, but it wasn't one mistake it was mistakes 100% of the time. It was endless and bizzare and I felt relieved to finally leave Bell. I honestly... and I am being dead serious here... would go without a cell phone and cell data (my only access to Internet right now).... if I had no other provider options.... Bell you are really scary company and it feels like you're losing control over everything that is important - expecially being of any value when it comes to being of service to others! My family will never ever deal with you again!

Less
Javier

Horrible customer service!

They don't solve your problems in the store and they hung up the phone too. I lived in Brazil and the companies there are better than Bell.
James

Monthly data charges tho Data has been turned off for months

Thieves, I MUST have turned data during the past month!! Willing to reverse charges THIS month!! 


Bell Question?

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