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As the third largest wireless carrier in Canada, Bell Mobility has more than 8-million subscribers as of the start of 2016. According to Bell, they have the largest LTE network in Canada as of 2016 with nearly 10,000 towers from coast to coast.
Bell Mobility offers both prepaid and postpaid plans. Postpaid plans currently range from $35 to $185 per month. Prepaid plans offer options between $16 and $66. All plans include unlimited text messages in Canada with many including unlimited text messages in the US.
Need a phone to go with your service plan? Bell Mobility offers device financing with two-year terms and upgrade options!
Does This Carrier Fit My Needs?
- No-contract plans available
- Bring your own device plans available
- Phone financing available
- Unlimited messaging plans
- Canada-wide calling on most plans
- Ranked last in JD Power’s “Canadian Wireless Customer Care Study” in 2016
- Ranked 8th out of 9 in JD Power’s “Canadian Wireless Purchase Experience Study” in 2016
Share Plans: Connect multiple lines to the same account with access to a shared pool of data for reduced costs and easier data management.
Roam Better: This feature enabled flat-rate per-day roaming in the US and more than 100 destinations around the world.
Mobile TV: Provides access to more than 45 channels from your phone for a low monthly fee.
Anti-Spam Features: As part of their Bundle tiers, Rogers offers anti-spam plans to block calls and texts from annoying marketers and other third parties.
Awards and Recognitions
- Bell Mobility currently has an A- rating from the Better Business Bureau with 558 complaints closed in the past 3 years.
- Ranked highest in the East Division of JD Power’s “Canadian Wireless Network Quality Study” in 2016.
- Ranked #1 Nationally in PC Magazine’s “Fastest Mobile Networks in Canada 2016” study
- Rated fastest download speeds in Ookla’s 2016 “Speedtest Market Report”
How is This Carrier's Network Coverage and Speed?
While Bell Mobility doesn’t list a specific percentage, it does claim to have the largest coast-to-coast LTE network in Canada with coverage for more than 32 million.
Data from OpenSignal breaks down Bell network types as follows:
- 50% LTE (4G)
- 33% HSPA+ (4G)
- 11% HSPA (3G)
- 6% UMTS (3G)
You can check coverage and network types in your area at their support page.
Notable considerations include:
- HSPA speeds in many Northern Territories are reduced to 1.5Mbps
- Prepaid HSPA service not available in many Northern Territories, including Cambridge Bay, Rankin Inlet an Iqaluit
- HSPA Extended zones will incur long distance fees for plans without Canada-wide calling.
Bell was ranked the fastest network for the nation in PC Magazine’s “Fastest Mobile Networks in Canada 2016” study for the third year in a row. Average national LTE download speeds measured at 59.72Mbit/sec while uploads came in at 19.27Mbits/sec.
Additional data from OpenSignal shows an average 4G download speed of 17.6Mbit/sec and 4G upload speeds of 8.5Mbit/sec. 3G download speeds clocked in at 3.4Mbit/sec while uploads averaged 1.1Mbit/sec.
Do They Charge Roaming Fees?
Within Canada roaming charges will depend on your service plan. However, most will not experience roaming within Canadian coverage areas.
If you’re traveling to the US or internationally, you’ll find a variety of roaming options to help you manage costs.
If you’re traveling to the US activating the Roam Better U.S. add-on allows you to enjoy unlimited talk and text as well as 100MB of data per day for $5. You can top up your data each day for only $5 more.
You’ll also find 30 day travel passes for light use while on the go. Prices range from $20 to $40 per month and include between 200MB and 1GB of data.
Pay-as-you-go (PAYG) rates for US roaming are as follows:
- $1.45 per minute for voice calls
- $0.75 per sent text
- $6.00 per MB of data used
For international travel, the Roam Better International add-on offers unlimited talk and text with 100MB of data per day for $10. Topping up your data each day only costs $10.
International PAYG rates and travel bundles vary by destination. For a comprehensive list of options, see their support page.
Do They Charge Long Distance Fees?
For calls placed within Canada, long distance fees will depend on your plan. Both prepaid and postpaid plans are available with Canada-wide calling for worry-free phone time. If you choose a local calling plan, long distance fees will be calculated based on the location of the tower your phone is connected to at the time of placing the call.
If you’re planning to call outside Canada, Bell Mobility offers a number of add-ons to help keep your bill affordable. Options include:
- No long distance charge for calls to the U.S. for $20 per month
- No long distance charge for calls to China and Hong Kong for $15 per month
- 1000 long distance minutes to India for $20 per month
For frequent international calls to multiple locations, Bell Mobility offers the International Long Distance Saver add-on. For only $5 per month you unlock access to lower per-minute rates to more than 200 countries.
You can find more about specific international calling rates on their support page.
What is Their Tethering Policy?
According their support page, tethering is limited to postpaid device only.
In addition to this, according to the Terms of Service, charges for the data used while tethering may vary depending on your plan.
The terms state:
“Certain Rate Plans or Add-ons that include data may apply to on-Device transmissions only – so if you use your Device as a modem or tether, then you may be charged Pay-Per-Use Charges for data Services. Bell will notify you (or other subscribers on your account) at or before you (or they) reach Additional Usage Charges for data of $50 per subscriber on your account, per billing cycle.”
If you wish to tether with this carrier, we’d recommend contacting them to ensure you won’t end up with any nasty bill surprises.
Do They Offer Data Rollover?
No, data top-ups, add-ons or monthly data buckets do not roll over from month to month.
Do They Offer Add-ons or Bundles?
This carriers list of add-ons is one of the largest of the major Canadian carriers. Whether you’re looking to add entertainment options or keep costs low on calls to friends and family, you’ll find options to help.
Popular add-on choices include:
- Mobile/Tablet TV: For $8 per month you can stream 45 live and on-demand channels to your mobile device. Data uses do apply, however Wi-Fi viewing hours are included as well to keep data in check.
- Anti-SPAM: For $5 per month you can avoid those pesky marketers and promotional messages on your mobile device.
- Message Centre: Upgrade your voicemail experience with increased storage for $8 per month.
- Call forwarding: Add unlimited call forwarding to your line for $3 per month and never miss a call again!
- Visual Voicemail: Enjoy a simple to use interface that avoids that hassles of dialing in to check your voicemail for $5 per month.
- Roadside Assistance: Peace of mind when travelling the country costs only $5 per month.
For savings on multiple add-ons, Bell Mobility offers bundle packs letting you pick your favorites. You can find details on their bundles page.
Do They Offer Bring Your Own Device/Sim-Only Plans?
Yes! Most carrier unlocked HSPA or UMTS devices with support for 850MHz and 1900Mhz will work with this carrier
For full details on bringing your own phone check their SIM card page.
Do They Charge an Early Termination Fee?
If you have a device finance agreement or term contract, you will pay an early termination fee to end services.
The Terms of Service note:
“If you cancel a Bell Service that is subject to a Commitment Period prior to the end date, you must pay Bell a Cancellation Fee. The Cancellation Fee will be your remaining Device balance (or, for Device Payment Customers, the sum of your remaining Monthly Device Payments) at the time of cancellation, as determined in accordance with the ‘Early Cancellation Fee’ section shown on your Critical Information Summary (‘Cancellation Fee’), plus any applicable taxes.”
Can I Port My Number To or From Bell Mobility?
Yes! This carrier follows all Local Number Portability requirements.
To transfer your number:
- The account with the number you wish to transfer must be active
- Bell Mobility must offer service in the area you wish to transfer to or from
- Number portability must be available in the area you wish to transfer to or from
In most cases, the process takes no more than 72 hours.
They offer additional information regarding number porting in their Terms of Service, stating:
“Transfers to Bell. Bell will ask your existing service provider to “transfer-in” or “port-in” your existing mobile number if you:
(i) confirm that you have the right to make the request; (ii) authorize Bell to share with your existing service provider your information relevant to the transfer request (which may include personal information); and (iii) complete and sign any required request form. You are responsible for payment of fees and taxes owed to your existing service provider.
Transfers from Bell. If you or your new service provider ask us to, and your assigned account and mobile number are active, Bell will process a “transfer-out” or “port-out” request for your mobile number to your new service provider. You are responsible for all Charges, Fees and taxes associated with the transfer from Bell, including any applicable Cancellation Fee and unpaid account balances. Please refer to Section 55 to understand how to end your Agreement.”
Will Bell Mobility Unlock My Phone?
Yes! Unlocking requirements are as follows:
- The phone must be a Bell Mobility phone
- You must have or have been a Bell Mobility customer
- The phone must not be blacklisted
- The phone must be HSPA or LTE compatible
- Your account must be in good standing
- If you received a device subsidy, you must have service active for 90 days prior to unlocking
For current customers, the unlock fee is $50. For former customers, the unlock fee is $75. Fees are due at the time of unlocking.
Unlocking is started by logging into your MyBell dashboard.
For additional questions about Bell pricing, features and coverage, be sure to check our Bell Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!
If you spot any errors or missing information, please let us know, it's definitely appreciated and will help make this page better for everyone.
Voice network: UMTS, AMPS, CDMA 800 / 1900 MHz, PTT
Data network: 1xRTT, EVDO, HSPA+, LTE
1000, de La Gauchetiere Ouest, Ste. 3700 Montreal, Quebec H3B 4Y7
800-667-0123 (or *611 from your cell)
Want to speak with a human?
Reviews (2.7/10 Avg. rating)
Darn, there are no reviews yet for this carrier.
Worst provider of all
I strongly advise people to find other phine providers. #1 rip off #2 i requested for paper billing and not once have i recived a paper bill and #3 they will argue with you on the phone and over talk you like your stupid and dont know anything about your own information. My over all rate would be -10 if there was that option. Its there way oflr the highwayLess
Well i purchased my phone the ending of April and kept up with all my bills and paid in full every month since I was on it and then September came I was a few days late on my bill and then I look to see there it was another few more hundred dollars so I called in to see why?? I got a women saying... More
<p>Well i purchased my phone the ending of April and kept up with all my bills and paid in full every month since I was on it and then September came I was a few days late on my bill and then I look to see there it was another few more hundred dollars so I called in to see why?? I got a women saying you must have had some short payments that added up I said how I paid every month full on my bill and she goes and checks up and says oh I see ya well lets try find a reason for it she couldn't tell me why then I called a few more times and talked to a guy he said it's an overdue bill from April 22nd lol a day after I had purchased my cell and hooked it up to a plan.. so they said okay you got til October 14th to pay in full so I paid it off on October 5th and then they pull out money from my debit card on October 11th I called to say can you please reverse that payment cause you made me pay twice for that bill and they said they can't do that it's ridiculous considering it's your bloody God damn money they sure know how to pull it out but don't know how to place it back thanks a lot bell mobility!!</p>Less
Not so great!
I live in a large urban centre away from the concert City centre and reception , even when standing outside is -110dB (-114dB inside). Good reception should be closer to -50dB. My internet signal on my pc and wifi drops. When I've called I'm told the upload and download speeds are excellent a... More
<p>I live in a large urban centre away from the concert City centre and reception , even when standing outside is -110dB (-114dB inside). Good reception should be closer to -50dB. My internet signal on my pc and wifi drops. When I've called I'm told the upload and download speeds are excellent and well within range. When the signal is not being dropped I would agree. </p>Less
I love Bell so much because they threatened me with seizure.
Apparently I had an outstanding balance when I cancelled the contract, which I wasn't notified when I spoke to their customer service agent when I paid the unlocking fee. I received a call about outstanding $65 balance so I asked if I can receive a bill to just to check because I wasn't aware of it. The customer rep I spoke told me 3 times, 3 god damn times, that the mail will take 30 days to reach and they *might* forward my balance to 3rd collection party meanwhile and I will be responsible if that happens. I was like "wait, I said I'm going to pay the bill once I receive the bill"(I didn't say this but because I need to know if this is legit) and it was followed by her reminding possible seizure, which repeated 3 times. So in the end I was fed up with this and just made a payment on spot without even checking my bank account. Nice business sense you guys have there. Just look at the reviews here. You must have quite a lot of upset (previous) customers.Less
Bell is a JOKE ... I'm getting the worst service ever, being put on hold for hours, getting billed for things you shouldn't, etc etc etc
I've been with Bell for years (God knows why) and I've been CONSISTENTLY abused. They billed me for charges on my phone that weren't mine, they let an unauthorized user of my account (my son) incur charges on my account even though there was an EXPRESS note not to do so . . . I've had to babysit... More
<p>I've been with Bell for years (God knows why) and I've been CONSISTENTLY abused. They billed me for charges on my phone that weren't mine, they let an unauthorized user of my account (my son) incur charges on my account even though there was an EXPRESS note not to do so . . . I've had to babysit my bill with them each month because they get it wrong (always in their favor of course) . . . if any manager says they are making a note on your account, it's a lie - they don't do ANYTHING they say they are going to do . . . they don't value my time, I have to continually repeat myself to multiple people who are so inadequate it's ridiculous . . . . some regulatory body should shut them down permanently. Please take this as a precaution - don't go anywhere near Bell<br></p>Less
Loyalty means nothing
So I've been with bell mobile for 9 years. And asked for a loyalty plan as my phone was costing me $90 out of contract for 2 gigs of data. They offered me one gig for $60 a month, and their "sister" company has 2 gigs for $50 a month. I had told them to match the price and they would not. So 9 years of loyalty means nothing as their sister company offers me a better deal for just going with them "no contract as well". They are the same towers and everything.... Didn't even have to unlock my phone.Less
BellShi* fill in the letter
I have found Bell a night mere always. What company does not even have an email that you can deal with them on. There first answer is to try to get rid of you. Bell have deliberately created sales teams of all kinds selling deals the rest of the company do not know about or deny. And the billing, will tell you in two years the $50 bonus you were getting (but never told about by sales) is gone. When the phone 3 year term is up and phones are paid off, they will charge you same unless "you" call them. My son went in to a store (anonymous here local) that sells various options and was told to stay away and basically told him exactly what I am tell you.Less
I run a condo building and I travel a lot on my weekends off. I find that Bell has a reliable network. I know that where ever I got it will get service. LTE coverage is great and they never fall back on to a 2G network it's all ways 4G or faster. Means a lot easier when your sending emails with drawings a plans via the cell network. I just wish Bell had better signal in buildings and more affordable plans.Less