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What You Need to Know


As the third largest wireless carrier in Canada, Bell Mobility has more than 8-million subscribers as of the start of 2016. According to Bell, they have the largest LTE network in Canada as of 2016 with nearly 10,000 towers from coast to coast.

Bell Mobility offers both prepaid and postpaid plans. Postpaid plans currently range from $35 to $185 per month. Prepaid plans offer options between $16 and $66. All plans include unlimited text messages in Canada with many including unlimited text messages in the US.

Need a phone to go with your service plan? Bell Mobility offers device financing with two-year terms and upgrade options!

What’s Good?

  • Bring your own device plans available
  • Phone financing available
  • Unlimited messaging plans
  • Canada-wide calling on most plans

What’s Bad?

Show more

Notable Features

Share Plans: Connect multiple lines to the same account with access to a shared pool of data for reduced costs and easier data management.

Roam Better: This feature enabled flat-rate per-day roaming in the US and more than 100 destinations around the world.

Mobile TV: Provides access to more than 45 channels from your phone for a low monthly fee.

Anti-Spam Features: As part of their Bundle tiers, Rogers offers anti-spam plans to block calls and texts from annoying marketers and other third parties.

Awards and Recognitions

How's the Network Coverage and Speed?

While Bell Mobility doesn’t list a specific percentage, it does claim to have the largest coast-to-coast LTE network in Canada with coverage for more than 32 million.

Data from OpenSignal breaks down Bell network types as follows:

  • 50% LTE (4G)
  • 33% HSPA+ (4G)
  • 11% HSPA (3G)
  • 6% UMTS (3G)

You can check coverage and network types in your area at their support page.

Notable considerations include:

  • HSPA speeds in many Northern Territories are reduced to 1.5Mbps
  • Prepaid HSPA service not available in many Northern Territories, including Cambridge Bay, Rankin Inlet an Iqaluit
  • HSPA Extended zones will incur long distance fees for plans without Canada-wide calling.

Bell was ranked the fastest network for the nation in PC Magazine’s “Fastest Mobile Networks in Canada 2016” study for the third year in a row. Average national LTE download speeds measured at 59.72Mbit/sec while uploads came in at 19.27Mbits/sec.

Additional data from OpenSignal shows an average 4G download speed of 17.6Mbit/sec and 4G upload speeds of 8.5Mbit/sec. 3G download speeds clocked in at 3.4Mbit/sec while uploads averaged 1.1Mbit/sec.

Do They Charge Roaming Fees?

Within Canada roaming charges will depend on your service plan. However, most will not experience roaming within Canadian coverage areas.

If you’re traveling to the US or internationally, you’ll find a variety of roaming options to help you manage costs.

If you’re traveling to the US activating the Roam Better U.S. add-on allows you to enjoy unlimited talk and text as well as 100MB of data per day for $5. You can top up your data each day for only $5 more.

You’ll also find 30 day travel passes for light use while on the go. Prices range from $20 to $40 per month and include between 200MB and 1GB of data.

Pay-as-you-go (PAYG) rates for US roaming are as follows:

  • $1.45 per minute for voice calls
  • $0.75 per sent text
  • $6.00 per MB of data used

For international travel, the Roam Better International add-on offers unlimited talk and text with 100MB of data per day for $10. Topping up your data each day only costs $10.

International PAYG rates and travel bundles vary by destination. For a comprehensive list of options, see their support page.

What About Long Distance Fees?

For calls placed within Canada, long distance fees will depend on your plan. Both prepaid and postpaid plans are available with Canada-wide calling for worry-free phone time. If you choose a local calling plan, long distance fees will be calculated based on the location of the tower your phone is connected to at the time of placing the call.

If you’re planning to call outside Canada, Bell Mobility offers a number of add-ons to help keep your bill affordable. Options include:

  • No long distance charge for calls to the U.S. for $20 per month
  • No long distance charge for calls to China and Hong Kong for $15 per month
  • 1000 long distance minutes to India for $20 per month

For frequent international calls to multiple locations, Bell Mobility offers the International Long Distance Saver add-on. For only $5 per month you unlock access to lower per-minute rates to more than 200 countries.

You can find more about specific international calling rates on their support page.

What is Their Tethering Policy?

According their support page, tethering is limited to postpaid device only.

In addition to this, according to the Terms of Service, charges for the data used while tethering may vary depending on your plan.

The terms state:

“Certain Rate Plans or Add-ons that include data may apply to on-Device transmissions only – so if you use your Device as a modem or tether, then you may be charged Pay-Per-Use Charges for data Services. Bell will notify you (or other subscribers on your account) at or before you (or they) reach Additional Usage Charges for data of $50 per subscriber on your account, per billing cycle.”

If you wish to tether with this carrier, we’d recommend contacting them to ensure you won’t end up with any nasty bill surprises.

Do They Offer Data Rollover?

No, data top-ups, add-ons or monthly data buckets do not roll over from month to month.

Do They Offer Add-ons or Bundles?

This carriers list of add-ons is one of the largest of the major Canadian carriers. Whether you’re looking to add entertainment options or keep costs low on calls to friends and family, you’ll find options to help.

Popular add-on choices include:

  • Mobile/Tablet TV: For $8 per month you can stream 45 live and on-demand channels to your mobile device. Data uses do apply, however Wi-Fi viewing hours are included as well to keep data in check.
  • Anti-SPAM: For $5 per month you can avoid those pesky marketers and promotional messages on your mobile device.
  • Message Centre: Upgrade your voicemail experience with increased storage for $8 per month.
  • Call forwarding: Add unlimited call forwarding to your line for $3 per month and never miss a call again!
  • Visual Voicemail: Enjoy a simple to use interface that avoids that hassles of dialing in to check your voicemail for $5 per month.
  • Roadside Assistance: Peace of mind when travelling the country costs only $5 per month.

For savings on multiple add-ons, Bell Mobility offers bundle packs letting you pick your favorites. You can find details on their bundles page.

Do They Offer Bring Your Own Device/Sim-Only Plans?

Yes! Most carrier unlocked HSPA or UMTS devices with support for 850MHz and 1900Mhz will work with this carrier

For full details on bringing your own phone check their SIM card page.

Do They Require a Credit Check?

There are no credit checks for prepaid service. However, monthly service agreements will require a credit check. At the time of writing, this is a "hard" credit check. This means it will likely appear on your credit report.

Items needed include 1 of the following:

  • Canadian Driver's Licence
  • Canadian SIN Card or Letter
  • Canadian Credit Card

Plus 1 of the following:

  • Valid Canadian Driver’s License (Not applicable if used as one of the items above)
  • Valid Canadian or Foreign Passport
  • Work Visa
  • Department of Defense ID
  • Permanent Resident Card
  • Native Indian Status Card
  • CNIB Card
  • Valid, Goverment-Issued Provincial/Territorial Photo ID
  • Possession and Acquisition License (PAL)

NOTE: Credit checks from carriers that pull your credit bureau report may impact your credit score. If you're not sure the best options for your credit profile, we suggest contacting the carrier directly before attempting to obtain service.

For more information on credit check requirements and how they might affect your account, consult their What is The Credit Limit Program page.

Do They Charge an Early Termination Fee?

If you have a device finance agreement or term contract, you will pay an early termination fee to end services.

The Terms of Service note:

“If you cancel a Bell Service that is subject to a Commitment Period prior to the end date, you must pay Bell a Cancellation Fee. The Cancellation Fee will be your remaining Device balance (or, for Device Payment Customers, the sum of your remaining Monthly Device Payments) at the time of cancellation, as determined in accordance with the ‘Early Cancellation Fee’ section shown on your Critical Information Summary (‘Cancellation Fee’), plus any applicable taxes.”

Can I Port My Number To or From Bell Mobility?

Yes! This carrier follows all Local Number Portability requirements.

To transfer your number:

  • The account with the number you wish to transfer must be active
  • Bell Mobility must offer service in the area you wish to transfer to or from
  • Number portability must be available in the area you wish to transfer to or from

In most cases, the process takes no more than 72 hours.

They offer additional information regarding number porting in their Terms of Service, stating:

Transfers to Bell. Bell will ask your existing service provider to “transfer-in” or “port-in” your existing mobile number if you:

(i) confirm that you have the right to make the request; (ii) authorize Bell to share with your existing service provider your information relevant to the transfer request (which may include personal information); and (iii) complete and sign any required request form. You are responsible for payment of fees and taxes owed to your existing service provider.

Transfers from Bell. If you or your new service provider ask us to, and your assigned account and mobile number are active, Bell will process a “transfer-out” or “port-out” request for your mobile number to your new service provider. You are responsible for all Charges, Fees and taxes associated with the transfer from Bell, including any applicable Cancellation Fee and unpaid account balances. Please refer to Section 55 to understand how to end your Agreement.”

Will Bell Mobility Unlock My Phone?

Yes! Unlocking requirements are as follows:

  • The phone must be a Bell Mobility phone
  • You must have or have been a Bell Mobility customer
  • The phone must not be blacklisted
  • The phone must be HSPA or LTE compatible
  • Your account must be in good standing
  • If you received a device subsidy, you must have service active for 90 days prior to unlocking

For current customers, the unlock fee is $50. For former customers, the unlock fee is $75. Fees are due at the time of unlocking.

Unlocking is started by logging into your MyBell dashboard.


For additional questions about Bell pricing, features and coverage, be sure to check our Bell Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know, it's definitely appreciated and will help make this page better for everyone.


Voice network: UMTS, AMPS, CDMA 800 / 1900 MHz, PTT
Data network: 1xRTT, EVDO, HSPA+, LTE

Bell Customer Service

Mailing Address:
1000, de La Gauchetiere Ouest, Ste. 3700 Montreal, Quebec H3B 4Y7

Telephone:
800-667-0123 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Bell Question?

Visit the Bell Q&A Forum to get answers, ask a question or help others.


I rate Bell:

Help inform others by sharing your experience with Bell

Reviews (2.7/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

brutha

i dont know anything else

The service has been good but the rates and phone prices are getting a little too high for me.

The service has been good but the rates and phone prices are getting a little too high for me.

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Lori

customer service is sad!

Samiul

i hate this

i was with bell for 7 years ,and i had to call them every 2-3 months , because they increase the price always, i wasted my important time with talking to their  shit customer service the most longest waiting time company,and i was paying high price, then i canceled all my services , home phone ,tv,... More

i was with bell for 7 years ,and i had to call them every 2-3 months , because they increase the price always, i wasted my important time with talking to their  shit customer service the most longest waiting time company,and i was paying high price, then i canceled all my services , home phone ,tv, cell phone ,internet. after 3 years i went back to bell only for internet coz they had promotion for 2 years,after 6 months they did the same thing ,price increased 6 dollars more,i am mad ,they told the price will be the same for two years,and now after 6 months they increased,i hate bell ,i am canceling for last time ,never again,

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largest and fastest network in canada never had an issue with the network

largest and fastest network in canada never had an issue with the network

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Elvia

I hate bell

Why I am giving them 1 is because I called everything was fine they gave me a date and everything they said they would come for sure lies I called a second time they said oh sorry computer problems we will come in another week I called again cause they didn't show up they said we will come t... More

<p>Why I am giving them 1 is because I called everything was fine they gave me a date and everything they said they would come for sure lies I called a second time they said oh sorry computer problems we will come in another week I called again cause they didn't show up they said we will come tomorrow They did not come so I called they said I had never talked to anybody named Katie who was the girl I was talking to they literally yelled at me saying that i was imagining it are stupid or what of course I'm not gonna imagine a conversation with someone so guys just head on over to ROGERS I tried rogers they where the bed servers they where pollite and had excellent internet connection</p>

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Bellsucks

Bell sucks, and they give you phone sex lines to call.

First off I feel 1 rating is too high to give, they company deserves much lower. My household has been trying to consolidate our bills (internet and mobile) for months now because we were told that it would be cheaper, instead we have only gained headaches and lies from every corner of this company... More

First off I feel 1 rating is too high to give, they company deserves much lower. My household has been trying to consolidate our bills (internet and mobile) for months now because we were told that it would be cheaper, instead we have only gained headaches and lies from every corner of this company and also a fake number to call go ahead and try it, it's a phone sex hot line one of the service representatives gave my wife for me to call when I returned from vacation to try and fix this problem. We are cancelling all our services with Bell internet and mobile and I would advise anyone who is thinking of going with Bell services to look elsewhere. I've also noticed the longer you are with them the slower they make your internet speed in an attempt to make you "upgrade" to a more expensive service which will just have the same result. Do not go with Bell, look elsewhere for services if you care about the quality of anything. 

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Jordan

Bunch of Con-Artists

I signed up with Bell in Guelph in October 2014 to purchase a Note 4 on a 2 year contract. The representative was a guy named Carmen who explained to me that the cheapest plan they could offer with data was 2gb unlimited talk and text Canada-wide for 65 bucks, plus an extra 10 for the protection... More

<p>I signed up with Bell in Guelph in October 2014 to purchase a Note 4 on a 2 year contract. The representative was a guy named Carmen who explained to me that the cheapest plan they could offer with data was 2gb unlimited talk and text Canada-wide for 65 bucks, plus an extra 10 for the protection plan I wanted - but that while under contract I would pay 100 in order to pay off the phone. Well 2gb doesn't go far and I often went over - they would only send out notifications at 75% and 95% of my data. Not at 100%.  Regardless I kept paying and paying..  I got a call atleast once every 2 months from their "Customer Loyalty" service that tried to not only make my plan more expensive but would not allow me to reduce my plan in any way. Furthermore,  I had to cancel the protection plan as the motherboard on my phone went and the deductible for the replacement was literally the cost of the phone, BS! Come October 2016 my contract was paid off and the phone was mine.. Does Bell lower my price to the stated 65? No they continue to charge me 100 per month as if I didn't cover the phone.. That's atleast $1200 a year, ontop of the "additional fees and overages" that are NEVER explained in the billing. If you ever even consider bell honestly get them to write every single thing you agree to and sign it so that they are binded. I was stupid enough to believe that everything was in the contract and it wasn't. They are literally the biggest Con-artists and have no care for individuals and are beyond greedy. Watch yourself if ever dealing with them. </p>

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CAlexisRex

Worst crooks I have ever dealt with

I was a loyal customer of Bell Canada for 11 years until they showed me what kind of crooks they are.


My wife and I went into one of their stores to renew our agreement and to get a free upgrade for our phones.  We were told that we were going to have to switch our plan, which pr... More

<p>I was a loyal customer of Bell Canada for 11 years until they showed me what kind of crooks they are.</p><p><br></p><p>My wife and I went into one of their stores to renew our agreement and to get a free upgrade for our phones.  We were told that we were going to have to switch our plan, which provided we got the free upgrade we agreed to.  Just over a week later we were informed that Bell was reneging on their end (i.e. providing the free upgrades), and we found out a few weeks later that Bell had switched our account even though they weren't holding up their end.  I cancelled our service as a result, and I made it clear that this was because they had no authorization to proceed with the switch - the agreement was after all provide new phones, THEN they were to switch accounts, NOT BEFORE!!!</p><p><br></p><p>A month later, we get a call from the company saying we owe money to them since we were using the new account even though it was never okayed, and we were never informed that the switch had already taken place and we had been using it since the original deal had be struck (that Bell wouldn't hold up its end on).  After much back and forth, I was finally informed by one of the managers (who kept interrupting me when I was trying to talk to him) that the company had every right to switch my account, even though I never once spoke to them on the phone about doing so OR signed any agreement authorizing this.</p><p><br></p><p>When I think back on the fact that in 11 years as a loyal customer I was NEVER late paying a bill, NEVER complained and NEVER ONCE caused them any problems, I am absolutely appalled that this was how they chose to treat me, and I shudder at the thought of how they must treat NEW customers!</p>

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Len

Sneaky underhanded tactics

A few years ago, we had a small business contract. When we decided to cancel we were hit with a whopping bill. Customer (lack of) service said the contract was implicit in the telephone conversation that initiated the subscription.

About a year ago, I answered our home door to a Bell sales... More

<p>A few years ago, we had a small business contract. When we decided to cancel we were hit with a whopping bill. Customer (lack of) service said the contract was implicit in the telephone conversation that initiated the subscription.</p><p>About a year ago, I answered our home door to a Bell sales person. I politely interrupted her to say how badly we had been treated. She replied "I know, they are the worst" or something similar.</p><p>I have heard similar stories about Bell over a few years.</p>

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Ryan

Amazing coverage

I have a clear bias in this because I've rarely taken my phone outside of my home province, and I have never found myself needing to call customer service, but I have great coverage, and have to go pretty far out before I lose a signal, and don't have to go much further before it comes back.

<p>I have a clear bias in this because I've rarely taken my phone outside of my home province, and I have never found myself needing to call customer service, but I have great coverage, and have to go pretty far out before I lose a signal, and don't have to go much further before it comes back.</p>

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