Why can't I receive text messages on the Alcatel One Touch Pop Icon?

I recently noticed that I haven't been recieving text messages on a new alcatel onetouch pop icon. I have sent a message, which was recieved, but I did not recieve a response.

Hey Tiffany. Can you try using the SIM with other phones? That's to point out if it's the SIM or phone causing the problem.

I've tried everything even restarting it more then once still nothing 

Sometimes, a simple phone restart works. Try restarting your phone to refresh network signals.

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