Why is there no sound or ringtone when trying to phone out or receive calls on the Huawei G7220?

Making or receiving calls I can't hear them but they can hear me

Hi jane. I forwarded your question to Huawei and this is there response:

"From the description- it sounds like hardware issue- Please contact our
repair hotline for detail diagnostic of the issue and if required, you will
be advised and given information with reference number to book in for repair."

You can get contact details from the Huawei page.

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