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I can't open images taken from the camera of Huawei Activa 4G. What to do?

Hi Kathy. Here are some options you can try to resolve your phone's issue:

1. Turn off your phone. Wait for a minute before turning it on
2. Do a Factory data reset
- On the Settings screen, touch Privacy > Factory data reset.
- When prompted, touch Reset phone>Erase everything. The phone restores to its factory settings, and then restarts.
3. Upgrade your firmware. Get it here. Hopefully the new firmware includes a fix on your phone's current issues.

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