What to do when Samsung Galaxy Core Prime is not starting, stays in logo samsung?

Sir i have SM-G360f and after the battery finished, i charge it for many hours but when i push button on/off it stays on samsung logo of  start. i try to open with the compilation of buttons on/off button+ volume button, on/off +volume +home but still nothing? i try to open in a pc but nothing. what do u think it happens? maybe the the storage space of the phone is too low? thnx 




Hi Giannis,


Usually when it boots on logo only possible that the OS is corrupted already. You can try removing the sim, battery and memory card and follow the steps below. Mind you that this will do a full reset and all data in your phone will be lost. It's your own discretion if you will try this. Best of luck!!


  1. Back up data on the internal memory.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  4. When the Samsung GALAXY Core Prime logo screen displays, release only the Power key
  5. When the Android logo displays, release the Volume Up and the Home key ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight 'wipe data / factory reset.'
  7. Press Power button to select.
  8. Press the Volume down key until 'Yes -- delete all user data' is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, 'Reboot system now' is highlighted.
  11. Press the Power key to restart the device.


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