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How to turn up call volume on the Social FB 100?

I have seen complaints about low volume when using an earpiece (which I have not tried). But I have no volume at all unless I select the loudspeaker when already in a call. Answering a call is therefore somwhat farcical. Any guidance would be appreciated.

Hi Peter. If you don't have volume at all, there must be something wrong with your phone's earpiece. You should bring it to the shop you purchased it from to have it checked.

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