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How to enable headset on the Alcatel One Touch Idol 3?

I could hear songs and other sound when my earphones are not plugged in. When I do plug in, the sound comes from the earphones for 10 seconds and then it comes from the phone speakers. What's the problem? The earphones are new. I tried them on my laptop and other phone and they worked.

Hi there. Try plugging in your headset slowly. Maybe the headset doesn't fit in your phone perfectly.

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