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Why is the movie I transferred to Kobo not have audio?

Hi, just got a Kobo Arc. I transfered a movie onto it and the file plays only the video not the audio. I am only seeing a silent movie.  Sound on other apps, music files etc is fine.  Can anyone please help?  Thanks. Mark? 

It's probably the video. I suggest that you try using a different video player app. I use MX Player (link), never had problems with any video format.

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