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Info & Contact


About Telus

With the use of two state-of-the-art digital wireless networks: PCS and Mike, TELUS Mobility, which is the wireless business unit of TELUS Corporation offers wireless voice, data and internet services to business and consumers across Canada. By utilizing these two distinct digital wireless networks, they are able to provide coverage for more than 93% of the Canadian population. TELUS Mobility asserts they have committed themselves to providing innovative and exclusive digital wireless services in a straightforward, fair and future-friendly way to their subscribers, which number over five million. They support their clients with call centers located in BC, Alberta, Ontario and Quebec employing over 6,000 team members from coast to coast.

Voice network: AMPS, CDMA 800 / 1900 MHz, UMTS
Data network: 1xRTT, EVDO Rev. A, HSPA+, LTE

Telus Customer Service

Mailing Address:
200 Consilium Place, Suite 1600 Scarborough, Ontario M1H 3J3

Telephone:
866-558-2273 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Telus Question?

Visit the Telus Q&A Forum to get answers, ask a question or help others.

I rate Telus:

Help inform others by sharing your experience with Telus

Reviews (4.2/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Worst customer service ever

(4 months ago)

they are very unprofessional and disrespectful. they didnt care about my problem and it was all their fault. the worst experience of any store i have been in. i will never go back again for any reason. they simply couldnt care less.

they are very unprofessional and disrespectful. they didnt care about my problem and it was all their fault. the worst experience of any store i have been in. i will never go back again for any reason. they simply couldnt care less.

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1/10

Telus customer service is rude and disrespectful.

(4 months ago)
1/10

Calgary - Paid off 2 new iPhones in full and moved back to Rogers in 6 weeks

(5 months ago)

Purchased new iPhone 6 and 6s Plus and moved our service from Rogers to Telus September 29th after being convinced reception would be much better on Telus. I was particularly intrigued with the USA travel plan for $7 per day that extended entire voice, data and text while out of country. The Chino... More

Purchased new iPhone 6 and 6s Plus and moved our service from Rogers to Telus September 29th after being convinced reception would be much better on Telus. I was particularly intrigued with the USA travel plan for $7 per day that extended entire voice, data and text while out of country. The Chinook Mall store specifically sold me this plan. Following up prior to travel I found the plan was not added as we had a business account. The store manager lied to me. I was convinced to purchase the new iPhones as a $300 credit would be applied per phone on new business account and promised the USA plan. Calling in to customer service, I was told we could not have the travel plan and it would not be added. I was transferred to another agent who said I certainly could and was added. End of first month called back to find it was removed. Telus have absolutely the worst customer service. Topping that, the quality of our signals while online was the worst I have ever had, even in city of Calgary. Moved service entirely back to Rogers and paid balance of $1k out on phones in full and totally worth it. Could not be happier to have the quality of service and signal back again. Save yourself some grief, stay away from Telus and just go with Rogers.

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1/10

Decent customer service, poor retention programs.

(6 months ago)

I have been with Telus for roughly 10 years. From the first 3 years it seemed that I needed to call in nearly every bill in order to rectify a billing issue. After that my billing was fine for the most part with an exception here or there. Now I must say 80% of the reps were exceptional and seemed t... More

I have been with Telus for roughly 10 years. From the first 3 years it seemed that I needed to call in nearly every bill in order to rectify a billing issue. After that my billing was fine for the most part with an exception here or there. Now I must say 80% of the reps were exceptional and seemed to genuinely want to fix your issues. The other 20% you seemed to be bothering them and they considered you a moron from the beginning of the call. The two most recent issues were as follows. 1) I suddenly started getting text stating that I went over my data limits 3 gigs. This has never happened since I had my plan. I even installed a data tracker to ensure I stay within my limits. I immediately called and after some time on the phone the rep agreed that something was off , he said it was fixed and that if I had a billing issue to call back and they could fix it, He left notes to this effect. Well sure enough my bill came in nearly $40.00 over the expected amount. I again called but the new rep continually told me that there was no error and I owed the money. I had to argue with him for nearly 30 minutes just to have him read the notes and then he transferred me to a supervisor. The supervisor immediately credited me the difference and everything was great again. That was until my wifes bill came and hers did the same thing, again I had to call in and get it fixed. 2) My contract finished and I called to see what kind of deals they could offer me. I got the standard $100 off my next phone. I find companies throw around deals to lure you in but then do very little to retain your business. Its like their metrics are based simply on new customer acquisitions and not on retention. That's my experience in a nut shell.

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4/10

Great customer service.

(6 months ago)

For the occasional idiotic customer service agent, I always get the best ones it seems, very helpful and immediately correcting any wrong charges and issuing refunds.

For the occasional idiotic customer service agent, I always get the best ones it seems, very helpful and immediately correcting any wrong charges and issuing refunds.

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9/10

I have never had an issue, I have had Telus for 8 years

(6 months ago)
10/10

Great customer service

(7 months ago)

Have been a Telus customer for 10 years and never had any bad experience. My experience with calling customer service have been pleasant and never experienced a long wait. Although, I am a satisfied customer , Telus needs to improve their perks for loyal customers!! Their retention offers is slim to... More

Have been a Telus customer for 10 years and never had any bad experience. My experience with calling customer service have been pleasant and never experienced a long wait. Although, I am a satisfied customer , Telus needs to improve their perks for loyal customers!! Their retention offers is slim to none!!!! Can't negotiate best phone plans, no discounts, nada!! plus, their plan selection sucks!! I am still with Telus due to it is stress free dealing with customer service. Unlike Rogers and bell, they are greedy and will milk every dime and cents from you .

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7/10

Great service and customer service though the wait times are long. Very expensive.

(7 months ago)

one business phone line, 3 cell phones, internet on business bundle averaging $330 per month Rogers offers 3 cell phones, a wireless voip phone similar to magic jack $140 per month. I would stay with telus internet because of having my email for 15 years plus

one business phone line, 3 cell phones, internet on business bundle averaging $330 per month Rogers offers 3 cell phones, a wireless voip phone similar to magic jack $140 per month. I would stay with telus internet because of having my email for 15 years plus

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8/10

They are big liars!

(7 months ago)

I and my family are new to Ottawa. We went to Billings Bridge branch to purchase 2 lines from TELUS. Our friend had credit card and he paid for our account and account was registered on his name, but my line was on my name and my wife's line was also on her name. The representative told us "your pla... More

I and my family are new to Ottawa. We went to Billings Bridge branch to purchase 2 lines from TELUS. Our friend had credit card and he paid for our account and account was registered on his name, but my line was on my name and my wife's line was also on her name. The representative told us "your plan is family one and the airtime and data is shared for your plan". He also told us "after getting credit card, you can easily change the name on which the account is". He didn't tell us that our airtime will be decreased by incoming calls. First month, they extra-charged me for 15.50$. I called them and they told me that incoming calls have been considered. I told them that the representative didn't tell us about that and after about 30 minutes of challenge!!!, they accepted and waived 15.50$. On second month, they charged me again for 12$. I called them and they told me that you reached the airtime limit! I told them "but my wife hasn't been reached the airtime limit". They told me "but there is no airtime sharing!!!" After about 50 minutes of talk and talk and talk, they again accepted that their representative didn't tell us the truth and waived 12$. To be able to use a corporate package plan, we should change the account name to my wife's name. Yesterday we called them and they told us "you don't have enough credit to change the account name". We said "but your representative told us that we can do so as soon as we get credit card". After about 80 minutes of talk, they told us that we should put 200$ for each line to change the account name!!! I think they are welshing. I don't recommend TELUS anymore!!!

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1/10

Telus

(8 months ago)

I'm not overly impressed with Telus. I have been with them for over 7 years now. Anytime I call them to discuss something on my bill, (extra charges for little things), they tell me oh sorry but there's nothing I can do. My sons original cell has been paid off for 7 months now and the best that the... More

I'm not overly impressed with Telus. I have been with them for over 7 years now. Anytime I call them to discuss something on my bill, (extra charges for little things), they tell me oh sorry but there's nothing I can do. My sons original cell has been paid off for 7 months now and the best that they want to give me is $100 off the purchase of his next phone. I have replaced his phone with my own money as the extended warranty is BS. His contract is due in October and I will not have it renewed with them.

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3/10