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Info & Contact

About Telus

With the use of two state-of-the-art digital wireless networks: PCS and Mike, TELUS Mobility, which is the wireless business unit of TELUS Corporation offers wireless voice, data and internet services to business and consumers across Canada. By utilizing these two distinct digital wireless networks, they are able to provide coverage for more than 93% of the Canadian population. TELUS Mobility asserts they have committed themselves to providing innovative and exclusive digital wireless services in a straightforward, fair and future-friendly way to their subscribers, which number over five million. They support their clients with call centers located in BC, Alberta, Ontario and Quebec employing over 6,000 team members from coast to coast.

Voice network: AMPS, CDMA 800 / 1900 MHz, UMTS
Data network: 1xRTT, EVDO Rev. A, HSPA+, LTE

Telus Customer Service

Mailing Address:
200 Consilium Place, Suite 1600 Scarborough, Ontario M1H 3J3

Telephone:
866-558-2273 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Telus Question?

Visit the Telus Q&A Forum to get answers, ask a question or help others.

Reviews (4.1/10 Avg. rating)

Darn, there are no reviews yet for this carrier.

Good plans

(21 days ago)

Always had great customer service from telus

  10/10

Overall Telus Has Been Amazing to Me

(24 days ago)

I have been with Telus since 2009. When I got my first cellphone I was with Sasktel in Saskatchewan, but being that I travelled a lot back and forth from Saskatchewan to British Columbia. I needed a cell phone provider whose coverage was better. I had tried Rogers, and Fido, and got horrid serv... More

  9/10

Honestly

(28 days ago)

Never has backed out on a deal it has made

  9/10

I hate this because it is to expensive

(about 1 month ago)

  5/10

Im treated like a person not a nobody

(about 1 month ago)

I've been with telus for awhile now and I've come to see they work with me in all aspects of my plans and phone,.. the o ly draw back is I now own a small business and I cant seem tofind a plan to match my company usage

  9/10

No. Just no.

(about 1 month ago)

The customer service is horrible, the quality of the plans are horrid and are decreasing in quality all the more, what with plans and voice mailboxes increasing up to $50 dollars just for adding on 10 voice boxes as a limit- and that is the best they've got? They got rid of the 5 year contracts and... More

  1/10

I want out

(about 1 month ago)

I have no words. To angry.

  4/10

Amazing customer service

(2 months ago)

  10/10

Worse Than Canada Revenue Service

(2 months ago)

Was Working out of town and missed one bill. Instead of calling me (oh yeah their coverage was lousy where I work) they reported me to the credit bureau and ruined my credit rating. Thanks Telus.

  4/10

One bad experience to ruin them all

(2 months ago)

I want to start with the fact that I've always been a big supporter of Telus and their customer service as they have always been very good to me in the past. I use to work in cellular retail so I use to get a discount of 50% the regular plans (there was a deal on plans going on at the time too so I... More

  4/10

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