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About Telus

With the use of two state-of-the-art digital wireless networks: PCS and Mike, TELUS Mobility, which is the wireless business unit of TELUS Corporation offers wireless voice, data and internet services to business and consumers across Canada. By utilizing these two distinct digital wireless networks, they are able to provide coverage for more than 93% of the Canadian population. TELUS Mobility asserts they have committed themselves to providing innovative and exclusive digital wireless services in a straightforward, fair and future-friendly way to their subscribers, which number over five million. They support their clients with call centers located in BC, Alberta, Ontario and Quebec employing over 6,000 team members from coast to coast.

Voice network: AMPS, CDMA 800 / 1900 MHz, UMTS
Data network: 1xRTT, EVDO Rev. A, HSPA+, LTE

Telus Customer Service

Mailing Address:
200 Consilium Place, Suite 1600 Scarborough, Ontario M1H 3J3

Telephone:
866-558-2273 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Telus Question?

Visit the Telus Q&A Forum to get answers, ask a question or help others.

Reviews (4.2/10 Avg. rating)

Darn, there are no reviews yet for this carrier.

Great service

(3 days ago)

no hassle , great network and great provider

  10/10

Terrible website

(12 days ago)

Almost impossible to do anything on-line to manage your Telus customer account. For plan upgrades, they use acronymns like "UL NW-Prem 60" without explaining what the acronymn means, and don't even show how much data is included with the proposed upgrade. Every other supplier I've checked has be... More

  3/10

Very poor customer service

(14 days ago)

They had me on the phone for 45 minutes, made an arrangement on an Apple 5s 32GB at the beginning, and after all of the credit check told me the phone was unavailable. Called the next day and the guy pushed an Apple 6 on me after I told him over and over that I didn't want it. Why can't they tell m... More

  1/10

They have great customer support

(27 days ago)

  10/10

Only drawback is the price

(about 1 month ago)

I've been withTelus for close to 8 years now and I've always been impressed with their customer service. Coverage is superb, I get coverage in places where most of my non telus friends cannot. However, it is very expensive. I am looking into switching for that reason alone. I can cut my costs in... More

  8/10

WORST CUSTOMER SERVICE!!!!!! *** DONT SWITCH TO TELUS

(about 1 month ago)

I called in today spoke to I believe Tara from the highest department. I was offered a plan last week that vergin and fido had going on but told me he would keep my plan the same and add 1gb more. There always a catch with these ppl. Never have what they say in there notes so when you call back it's... More

  1/10

Meh

(2 months ago)

TELUS is like almost every other Canadian carrier~ over priced and sometimes service can be a bit patchy near the U.S. border, but what can you expect. Honestly it would be a lot cheaper for me to use t-mobile, a U.S. carrier, but nobody here in Canada has international text.

  6/10

Adequate service at a price

(2 months ago)

I've had no particular problems except for ridiculous overages that only line the pockets of Telus when I already pay what I consider to be an exceptionally high bill each month ($103 standard).

  6/10

Typical Canadian Carrier

(3 months ago)

Meh. They do what they can to screw you over and gouge you, but masquerade it as a deal. Typical Canadian carrier.

  3/10

By far the most expensive option in Canada

(3 months ago)

Two year contract with telus and a new iPhone 6. Price was supposed to be $120/month after taxes. Unlimited long distance, 1.5 GB data. I've been charged for all my long distracte and $130 for 300 MB of data of my 1.5 GB limit. Extremely disappointed. Telus is one of the most expensive cell ph... More

  1/10

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