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About Telus
TELUS Mobility, which is the wireless business unit of TELUS Corporation offers wireless voice, data and internet services to business and consumers across Canada. They are the second largest wireless provider in the country with more than 8 million subscribers. Telus offers postpaid and prepaid services.

Voice network: HSPA 850/1900 MHz, LTE 1700/2100 MHz (AWS)
Data network: HSPA, HSPA+, LTE

Telus Customer Service

Mailing Address:
200 Consilium Place, Suite 1600 Scarborough, Ontario M1H 3J3

Telephone:
866-558-2273 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Telus Question?

Visit the Telus Q&A Forum to get answers, ask a question or help others.

I rate Telus:

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Reviews (4.1/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Scams and Condescending Customer "Service"

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Went to a Telus store to pay a bill and the workers said their systems are broken so the bill wouldn't go through for at least 15 days. So I have to find another method so I bank transfer to pay the bill yet they cancel my service and renew it on the same day which only left me with a $35 fee. Wh... More

<p>Went to a Telus store to pay a bill and the workers said their systems are broken so the bill wouldn't go through for at least 15 days. So I have to find another method so I bank transfer to pay the bill yet they cancel my service and renew it on the same day which only left me with a $35 fee. Why cancel and restore on the same day? Why charge me when your stores aren't running properly? Called customer service and the attitude of the condescending and useless woman in the bill payment department has convinced me I'd be much better off never doing business with Telus again. Not to mention all of the hidden undeserved fees they tack on to every bill. Don't get a phone with Telus. They are scam artists. They are the worst choice. I'll be moving to Bell.<br></p>

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1/10

Telus are greedy profitering mongers

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They charged me roaming after buying travel package and won't reimburse me the 384$!! They refuse to answer emails and or direct to someone who cares.

They charged me roaming after buying travel package and won't reimburse me the 384$!! They refuse to answer emails and or direct to someone who cares.

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1/10

God help you if you have automatic withdrawal

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I had pre authorized payment set up with telus. Asked to get payment deferred due to the fort mac fire. They took the full payment and cancelled pre-auth instead. Called to ask why bill wasnt being taken, they reset the pre-auth. Payment still not taken. Say screw it, take away the pre-auth I'll... More

<p>I had pre authorized payment set up with telus. Asked to get payment deferred due to the fort mac fire. They took the full payment and cancelled pre-auth instead. Called to ask why bill wasnt being taken, they reset the pre-auth. Payment still not taken. Say screw it, take away the pre-auth I'll pay it manually. Cancel payment. Guess what finally came out? Called in asking for an apology for all the jerking around I'd been given, 3 different reps saying they were taking care of the situation when they weren't. But nope, "we dont issue apologies". Lost a client with every service you offer over an apology. Good job guys</p>

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2/10

no service poor internet

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3/10

Big Faceless corporation

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Telus doesn't care about its customers. Just another big faceless corporation. No thank yous or bonuses.for being with them for 15 years. Plus some private telus store that are independently owned are flat out crooks. I have to be careful about which stores I go into for service and accessories.... More

Telus doesn't care about its customers. Just another big faceless corporation. No thank yous or bonuses.for being with them for 15 years. Plus some private telus store that are independently owned are flat out crooks. I have to be careful about which stores I go into for service and accessories. One actually told me they don't return items in store but will send me a a cheque in the mail. Of course, the cheque never came. Thanks for the worst customer service and letting us know how uninportant each and every customer is to you Telus.

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3/10

The worst service provider TELUS

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Poor customer service, no commitment to follow up with the customer, they keep you on hold for over 30 minutes to frustrate you, then come back saying they will look into your issue and call you back, but never return your call. They have no service in certain areas they say and tell me until they r... More

Poor customer service, no commitment to follow up with the customer, they keep you on hold for over 30 minutes to frustrate you, then come back saying they will look into your issue and call you back, but never return your call. They have no service in certain areas they say and tell me until they receive multiple complaints which can go over 2 years they have no solution. Yet they are quick to charge my credit card monthly. My phone has not been working since a week and I am with the Telus rep every day and no resolution. All they do is ask me to repeat my story and say we will get back to you. They outsource their centre overseas and the staff have no knowledge and not confident to make any decision. They actually try to run away from the client by ignoring the follow up. They asked me to go and buy a new SIM card as a trouble shooting and promised me a credit on my bill but not done. Horrible service and poor organization. I would never recommend Telus as a service provider. Would have rated it negative 10 if I had an option.

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1/10

Poor reception

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I have no reception at my house so I basically it's not worth it to have a plan if the majority of my day I can't receive texts. Other thanight that it's good

I have no reception at my house so I basically it's not worth it to have a plan if the majority of my day I can't receive texts. Other thanight that it's good

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5/10

Poor Run Company

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Telus has chosen to make grave company decisions in allowing their departments to be outsourced by other countries. The lack of training and knowledge is horrific to an organization. I have spend an entire month (I oversee my employer's account of 15 employee cell phones) waiting on an error to be... More

Telus has chosen to make grave company decisions in allowing their departments to be outsourced by other countries. The lack of training and knowledge is horrific to an organization. I have spend an entire month (I oversee my employer's account of 15 employee cell phones) waiting on an error to be corrected (which Telus made initial, by applying a sim card to an incorrect account / which in turn caused a company cell phone to cease from working). The lack of knowledge, problem solving and inter communication within the company is appalling. My employer has paid me countless hours to deal with 1 issue that was Telus' error initially and they have still not had the capability of resolving it.

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1/10

Just say NO to Telus

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Terrible coverage, even worse "support" - don't bother, seriously.

Terrible coverage, even worse "support" - don't bother, seriously.

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1/10

Awesome Service

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Amazing reception and blazing fast data speeds

Amazing reception and blazing fast data speeds

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10/10