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About Telus

TELUS Mobility, which is the wireless business unit of TELUS Corporation offers wireless voice, data and internet services to business and consumers across Canada. They are the second largest wireless provider in the country with more than 8 million subscribers. Telus offers postpaid and prepaid services.

Voice network: HSPA 850/1900 MHz, LTE 1700/2100 MHz (AWS)
Data network: HSPA, HSPA+, LTE

Telus Customer Service

Mailing Address:
200 Consilium Place, Suite 1600 Scarborough, Ontario M1H 3J3

Telephone:
866-558-2273 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Telus Question?

Visit the Telus Q&A Forum to get answers, ask a question or help others.

I rate Telus:

Help inform others by sharing your experience with Telus

Reviews (4.1/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Big Faceless corporation

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Telus doesn't care about its customers. Just another big faceless corporation. No thank yous or bonuses.for being with them for 15 years. Plus some private telus store that are independently owned are flat out crooks. I have to be careful about which stores I go into for service and accessories.... More

Telus doesn't care about its customers. Just another big faceless corporation. No thank yous or bonuses.for being with them for 15 years. Plus some private telus store that are independently owned are flat out crooks. I have to be careful about which stores I go into for service and accessories. One actually told me they don't return items in store but will send me a a cheque in the mail. Of course, the cheque never came. Thanks for the worst customer service and letting us know how uninportant each and every customer is to you Telus.

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3/10

The worst service provider TELUS

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Poor customer service, no commitment to follow up with the customer, they keep you on hold for over 30 minutes to frustrate you, then come back saying they will look into your issue and call you back, but never return your call. They have no service in certain areas they say and tell me until they r... More

Poor customer service, no commitment to follow up with the customer, they keep you on hold for over 30 minutes to frustrate you, then come back saying they will look into your issue and call you back, but never return your call. They have no service in certain areas they say and tell me until they receive multiple complaints which can go over 2 years they have no solution. Yet they are quick to charge my credit card monthly. My phone has not been working since a week and I am with the Telus rep every day and no resolution. All they do is ask me to repeat my story and say we will get back to you. They outsource their centre overseas and the staff have no knowledge and not confident to make any decision. They actually try to run away from the client by ignoring the follow up. They asked me to go and buy a new SIM card as a trouble shooting and promised me a credit on my bill but not done. Horrible service and poor organization. I would never recommend Telus as a service provider. Would have rated it negative 10 if I had an option.

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1/10

Poor reception

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I have no reception at my house so I basically it's not worth it to have a plan if the majority of my day I can't receive texts. Other thanight that it's good

I have no reception at my house so I basically it's not worth it to have a plan if the majority of my day I can't receive texts. Other thanight that it's good

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5/10

Poor Run Company

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Telus has chosen to make grave company decisions in allowing their departments to be outsourced by other countries. The lack of training and knowledge is horrific to an organization. I have spend an entire month (I oversee my employer's account of 15 employee cell phones) waiting on an error to be... More

Telus has chosen to make grave company decisions in allowing their departments to be outsourced by other countries. The lack of training and knowledge is horrific to an organization. I have spend an entire month (I oversee my employer's account of 15 employee cell phones) waiting on an error to be corrected (which Telus made initial, by applying a sim card to an incorrect account / which in turn caused a company cell phone to cease from working). The lack of knowledge, problem solving and inter communication within the company is appalling. My employer has paid me countless hours to deal with 1 issue that was Telus' error initially and they have still not had the capability of resolving it.

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1/10

Just say NO to Telus

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Terrible coverage, even worse "support" - don't bother, seriously.

Terrible coverage, even worse "support" - don't bother, seriously.

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1/10

Awesome Service

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Amazing reception and blazing fast data speeds

Amazing reception and blazing fast data speeds

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10/10

Very poor service, leave if you have options

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called customer service for internet service complaint and I'm on the phone for 37 mins and still waiting for an agent. Calling to complain internet service is very slow. Upload rate of 2.55Mbps and 1.02Mbps on a Wednesday 9PM.

called customer service for internet service complaint and I'm on the phone for 37 mins and still waiting for an agent. Calling to complain internet service is very slow. Upload rate of 2.55Mbps and 1.02Mbps on a Wednesday 9PM.

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1/10

Good cell service, poor customer service reps.

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6/10

Very poor service and useability.

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I have had a terrible experience with Telus. Very poor reception, to the point of unuseability. Slow and fickle WiFi. Telus told us we would have to purchase additional equipment for better coverage. Looking for a new plan after just 3 weeks.

I have had a terrible experience with Telus. Very poor reception, to the point of unuseability. Slow and fickle WiFi. Telus told us we would have to purchase additional equipment for better coverage. Looking for a new plan after just 3 weeks.

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1/10

dont sign

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month e go two guys knock m y door . there were tellus agent, i had contract with show , the agent told me donot worry we take care of your show and we will cancel and we pay for your cancellation fee , and if you change you phone we pay you $50 .and they asked me you could have tv or 6 month for $... More

month e go two guys knock m y door . there were tellus agent, i had contract with show , the agent told me donot worry we take care of your show and we will cancel and we pay for your cancellation fee , and if you change you phone we pay you $50 .and they asked me you could have tv or 6 month for $65 . i did sign . my teuls bill came they did not give me $50 for changing my phone number my cancellation is $280 they did not pay . please any body wants to sign with tellus be careful when they come to your door donot sign ,because they dont have any knowledge .

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1/10