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About Telus

With the use of two state-of-the-art digital wireless networks: PCS and Mike, TELUS Mobility, which is the wireless business unit of TELUS Corporation offers wireless voice, data and internet services to business and consumers across Canada. By utilizing these two distinct digital wireless networks, they are able to provide coverage for more than 93% of the Canadian population. TELUS Mobility asserts they have committed themselves to providing innovative and exclusive digital wireless services in a straightforward, fair and future-friendly way to their subscribers, which number over five million. They support their clients with call centers located in BC, Alberta, Ontario and Quebec employing over 6,000 team members from coast to coast.

Voice network: AMPS, CDMA 800 / 1900 MHz, UMTS
Data network: 1xRTT, EVDO Rev. A, HSPA+, LTE

Telus Customer Service

Mailing Address:
200 Consilium Place, Suite 1600 Scarborough, Ontario M1H 3J3

866-558-2273 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Telus Question?

Visit the Telus Q&A Forum to get answers, ask a question or help others.

Reviews (4.2/10 Avg. rating)

Darn, there are no reviews yet for this carrier.

Bad client service

(12 days ago)

I have been with TelUS over 3 years now and every time I need to talk to someone I have to wait for more than 45 minutes. Really bad customer service :( customer service reps are very rude as well! I will switch when my contract is up ... Also if you decide to put your phone on hold (if you are go... More


I hate telus because they run a monopoly

(14 days ago)

They run basically a monopoly in rural areas. They have bad servi ce and they charge $ 70.00 a month for nation wide calling and 2Gb of data. Canadians pay one the highest phone bills in the world and have one the slowest internet speed. In rural areas they say that their high speed internet is 100k... More


Poor customer service! Re: Telus Holster Samsung Galaxy Rugby LTE

(18 days ago)

I had purchased a case for my phone with a clip that had an unlimited replacement clause (within 1 year). It was replaced approximately 3 times. The last time I returned with the broken clip ( which incidentally broke in the same place every time) I was told they would call when the new clip arri... More


Telus is like dirty napkins

(about 1 month ago)

1. customer service is bad, the people are rude 2.Their mechanics just go the easy way out. 3. I had to replace fix my CBA system after the Telus mechanic came because the guy just tok the CBA cable away and put that telus cable in. They just fix something the easy way, they don't care if your syste... More


Telus customer service is trash

(about 1 month ago)

1. i love shaw, after i switched to shaw, it seemed so much better, the customer service is better, the expenses are less and their mechanics actually know how to fix cables. 2. Shaw for the win


Telus is a joke

(about 1 month ago)

they do not know what's going on in there own company. charging customers is what they do best for the same billing , over and over. best of is the service rep will not look into the problem even if it's thier mistake, unless you pay your bill, which of coarse you do for work. next month same th... More


I do not like this

(about 1 month ago)

they keep giving me less and charging me more.


Crappy Service

(about 1 month ago)

Customer service is absolutely horrible been dealing with Telus since October. Thought I finally got it sorted out after countless hours on the phone on a weekly basis since then-got a credit reference number so thought it was all cleared up. That was in March and now I have a collection agency cal... More


Of the amazing structure of the company

(2 months ago)

Love the customer service!


I love telus because they always do their best to provide quality services

(3 months ago)

I love telus for their chat and phone call services but I just wish they had student plans


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