See All

Popular Plans


BYOD - Local Talk - 1 GB

  • $55.00 per month

BYOD - Local Talk - 10 GB

  • $115.00 per month

BYOD - Local Talk - 15 GB

  • $135.00 per month
See All

Popular Phones


LG K4

  • 6 /10
  • $0 - $199
Reviews
See All

Popular Tablets


Apple iPad Pro

  • 8 /10
  • $525 - $1462
Reviews

Apple iPad Mini 4

  • 9 /10
  • $439 - $1079
Reviews

Info & Contact


About Telus

TELUS Mobility, which is the wireless business unit of TELUS Corporation offers wireless voice, data and internet services to business and consumers across Canada. They are the second largest wireless provider in the country with more than 8 million subscribers. Telus offers postpaid and prepaid services.

Voice network: HSPA 850/1900 MHz, LTE 1700/2100 MHz (AWS)
Data network: HSPA, HSPA+, LTE

Telus Customer Service

Mailing Address:
200 Consilium Place, Suite 1600 Scarborough, Ontario M1H 3J3

Telephone:
866-558-2273 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Telus Question?

Visit the Telus Q&A Forum to get answers, ask a question or help others.

I rate Telus:

Help inform others by sharing your experience with Telus

Reviews (4.2/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Good cell service, poor customer service reps.

(27 days ago)
6/10

Very poor service and useability.

(about 1 month ago)

I have had a terrible experience with Telus. Very poor reception, to the point of unuseability. Slow and fickle WiFi. Telus told us we would have to purchase additional equipment for better coverage. Looking for a new plan after just 3 weeks.

I have had a terrible experience with Telus. Very poor reception, to the point of unuseability. Slow and fickle WiFi. Telus told us we would have to purchase additional equipment for better coverage. Looking for a new plan after just 3 weeks.

Less
1/10

dont sign

(about 1 month ago)

month e go two guys knock m y door . there were tellus agent, i had contract with show , the agent told me donot worry we take care of your show and we will cancel and we pay for your cancellation fee , and if you change you phone we pay you $50 .and they asked me you could have tv or 6 month for $... More

month e go two guys knock m y door . there were tellus agent, i had contract with show , the agent told me donot worry we take care of your show and we will cancel and we pay for your cancellation fee , and if you change you phone we pay you $50 .and they asked me you could have tv or 6 month for $65 . i did sign . my teuls bill came they did not give me $50 for changing my phone number my cancellation is $280 they did not pay . please any body wants to sign with tellus be careful when they come to your door donot sign ,because they dont have any knowledge .

Less
1/10

Worst customer service ever

(6 months ago)

they are very unprofessional and disrespectful. they didnt care about my problem and it was all their fault. the worst experience of any store i have been in. i will never go back again for any reason. they simply couldnt care less.

they are very unprofessional and disrespectful. they didnt care about my problem and it was all their fault. the worst experience of any store i have been in. i will never go back again for any reason. they simply couldnt care less.

Less
1/10

Telus customer service is rude and disrespectful.

(6 months ago)
1/10

Calgary - Paid off 2 new iPhones in full and moved back to Rogers in 6 weeks

(7 months ago)

Purchased new iPhone 6 and 6s Plus and moved our service from Rogers to Telus September 29th after being convinced reception would be much better on Telus. I was particularly intrigued with the USA travel plan for $7 per day that extended entire voice, data and text while out of country. The Chino... More

Purchased new iPhone 6 and 6s Plus and moved our service from Rogers to Telus September 29th after being convinced reception would be much better on Telus. I was particularly intrigued with the USA travel plan for $7 per day that extended entire voice, data and text while out of country. The Chinook Mall store specifically sold me this plan. Following up prior to travel I found the plan was not added as we had a business account. The store manager lied to me. I was convinced to purchase the new iPhones as a $300 credit would be applied per phone on new business account and promised the USA plan. Calling in to customer service, I was told we could not have the travel plan and it would not be added. I was transferred to another agent who said I certainly could and was added. End of first month called back to find it was removed. Telus have absolutely the worst customer service. Topping that, the quality of our signals while online was the worst I have ever had, even in city of Calgary. Moved service entirely back to Rogers and paid balance of $1k out on phones in full and totally worth it. Could not be happier to have the quality of service and signal back again. Save yourself some grief, stay away from Telus and just go with Rogers.

Less
1/10

Decent customer service, poor retention programs.

(7 months ago)

I have been with Telus for roughly 10 years. From the first 3 years it seemed that I needed to call in nearly every bill in order to rectify a billing issue. After that my billing was fine for the most part with an exception here or there. Now I must say 80% of the reps were exceptional and seemed t... More

I have been with Telus for roughly 10 years. From the first 3 years it seemed that I needed to call in nearly every bill in order to rectify a billing issue. After that my billing was fine for the most part with an exception here or there. Now I must say 80% of the reps were exceptional and seemed to genuinely want to fix your issues. The other 20% you seemed to be bothering them and they considered you a moron from the beginning of the call. The two most recent issues were as follows. 1) I suddenly started getting text stating that I went over my data limits 3 gigs. This has never happened since I had my plan. I even installed a data tracker to ensure I stay within my limits. I immediately called and after some time on the phone the rep agreed that something was off , he said it was fixed and that if I had a billing issue to call back and they could fix it, He left notes to this effect. Well sure enough my bill came in nearly $40.00 over the expected amount. I again called but the new rep continually told me that there was no error and I owed the money. I had to argue with him for nearly 30 minutes just to have him read the notes and then he transferred me to a supervisor. The supervisor immediately credited me the difference and everything was great again. That was until my wifes bill came and hers did the same thing, again I had to call in and get it fixed. 2) My contract finished and I called to see what kind of deals they could offer me. I got the standard $100 off my next phone. I find companies throw around deals to lure you in but then do very little to retain your business. Its like their metrics are based simply on new customer acquisitions and not on retention. That's my experience in a nut shell.

Less
4/10

Great customer service.

(7 months ago)

For the occasional idiotic customer service agent, I always get the best ones it seems, very helpful and immediately correcting any wrong charges and issuing refunds.

For the occasional idiotic customer service agent, I always get the best ones it seems, very helpful and immediately correcting any wrong charges and issuing refunds.

Less
9/10

I have never had an issue, I have had Telus for 8 years

(8 months ago)
10/10

Great customer service

(8 months ago)

Have been a Telus customer for 10 years and never had any bad experience. My experience with calling customer service have been pleasant and never experienced a long wait. Although, I am a satisfied customer , Telus needs to improve their perks for loyal customers!! Their retention offers is slim to... More

Have been a Telus customer for 10 years and never had any bad experience. My experience with calling customer service have been pleasant and never experienced a long wait. Although, I am a satisfied customer , Telus needs to improve their perks for loyal customers!! Their retention offers is slim to none!!!! Can't negotiate best phone plans, no discounts, nada!! plus, their plan selection sucks!! I am still with Telus due to it is stress free dealing with customer service. Unlike Rogers and bell, they are greedy and will milk every dime and cents from you .

Less
7/10