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Info & Contact

About Telus

With the use of two state-of-the-art digital wireless networks: PCS and Mike, TELUS Mobility, which is the wireless business unit of TELUS Corporation offers wireless voice, data and internet services to business and consumers across Canada. By utilizing these two distinct digital wireless networks, they are able to provide coverage for more than 93% of the Canadian population. TELUS Mobility asserts they have committed themselves to providing innovative and exclusive digital wireless services in a straightforward, fair and future-friendly way to their subscribers, which number over five million. They support their clients with call centers located in BC, Alberta, Ontario and Quebec employing over 6,000 team members from coast to coast.

Voice network: AMPS, CDMA 800 / 1900 MHz, UMTS
Data network: 1xRTT, EVDO Rev. A, HSPA+, LTE

Telus Customer Service

Mailing Address:
200 Consilium Place, Suite 1600 Scarborough, Ontario M1H 3J3

Telephone:
866-558-2273 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Telus Question?

Visit the Telus Q&A Forum to get answers, ask a question or help others.

Reviews (4.2/10 Avg. rating)

Darn, there are no reviews yet for this carrier.

Telus is like dirty napkins

(13 days ago)

1. customer service is bad, the people are rude 2.Their mechanics just go the easy way out. 3. I had to replace fix my CBA system after the Telus mechanic came because the guy just tok the CBA cable away and put that telus cable in. They just fix something the easy way, they don't care if your syste... More

  1/10

Telus customer service is trash

(13 days ago)

1. i love shaw, after i switched to shaw, it seemed so much better, the customer service is better, the expenses are less and their mechanics actually know how to fix cables. 2. Shaw for the win

  1/10

Telus is a joke

(26 days ago)

they do not know what's going on in there own company. charging customers is what they do best for the same billing , over and over. best of is the service rep will not look into the problem even if it's thier mistake, unless you pay your bill, which of coarse you do for work. next month same th... More

  1/10

I do not like this

(29 days ago)

they keep giving me less and charging me more.

  3/10

Crappy Service

(about 1 month ago)

Customer service is absolutely horrible been dealing with Telus since October. Thought I finally got it sorted out after countless hours on the phone on a weekly basis since then-got a credit reference number so thought it was all cleared up. That was in March and now I have a collection agency cal... More

  1/10

Of the amazing structure of the company

(about 1 month ago)

Love the customer service!

  10/10

I love telus because they always do their best to provide quality services

(2 months ago)

I love telus for their chat and phone call services but I just wish they had student plans

  9/10

Telus Review

(2 months ago)

I've been a Telus customer for a number of years, and haven't had any major problems with them. The service is fine, but their prices have gotten increasingly terrible. I've started to go over my data limit (1GB/month), and just can't justify the $100+ bills anymore. I'm looking into Wind Mobile whi... More

  6/10

Best Customer service

(2 months ago)

Best customer service out of all of them (imo). Network is average in my area meaning i get very low signal in many places and data speeds are extremely slow to non existant in those areas. Looking for other options but as far as their customer service... Its top notch!

  9/10

Amazing Customer Service.

(2 months ago)

Amazing customer service from Hermie she educated me and was not just interested in only selling or upselling. Many thanks Hermie.

  10/10

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