Telus

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Popular Plans

BYOD - Local Talk - 1 GB

  • $55.00 per month

BYOD - Local Talk - 10 GB

  • $115.00 per month

BYOD - Local Talk - 15 GB

  • $135.00 per month
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Popular Phones

Samsung Galaxy A5

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Google Nexus 5X

Google Nexus 5X

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Popular Tablets

Apple iPad Pro

Apple iPad Pro

Apple iPad Mini 4

Apple iPad Mini 4

Info & Contact

About Telus

With the use of two state-of-the-art digital wireless networks: PCS and Mike, TELUS Mobility, which is the wireless business unit of TELUS Corporation offers wireless voice, data and internet services to business and consumers across Canada. By utilizing these two distinct digital wireless networks, they are able to provide coverage for more than 93% of the Canadian population. TELUS Mobility asserts they have committed themselves to providing innovative and exclusive digital wireless services in a straightforward, fair and future-friendly way to their subscribers, which number over five million. They support their clients with call centers located in BC, Alberta, Ontario and Quebec employing over 6,000 team members from coast to coast.

Voice network: AMPS, CDMA 800 / 1900 MHz, UMTS
Data network: 1xRTT, EVDO Rev. A, HSPA+, LTE

Telus Customer Service

Mailing Address:
200 Consilium Place, Suite 1600 Scarborough, Ontario M1H 3J3

Telephone:
866-558-2273 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Telus Question?

Visit the Telus Q&A Forum to get answers, ask a question or help others.

Reviews (4.2/10 Avg. rating)

Darn, there are no reviews yet for this carrier.

Worst customer service ever

(about 1 month ago)

they are very unprofessional and disrespectful. they didnt care about my problem and it was all their fault. the worst experience of any store i have been in. i will never go back again for any reason. they simply couldnt care less.

  1/10

Telus customer service is rude and disrespectful.

(about 1 month ago)

  1/10

Calgary - Paid off 2 new iPhones in full and moved back to Rogers in 6 weeks

(2 months ago)

Purchased new iPhone 6 and 6s Plus and moved our service from Rogers to Telus September 29th after being convinced reception would be much better on Telus. I was particularly intrigued with the USA travel plan for $7 per day that extended entire voice, data and text while out of country. The Chino... More

  1/10

Decent customer service, poor retention programs.

(3 months ago)

I have been with Telus for roughly 10 years. From the first 3 years it seemed that I needed to call in nearly every bill in order to rectify a billing issue. After that my billing was fine for the most part with an exception here or there. Now I must say 80% of the reps were exceptional and seemed t... More

  4/10

Great customer service.

(3 months ago)

For the occasional idiotic customer service agent, I always get the best ones it seems, very helpful and immediately correcting any wrong charges and issuing refunds.

  9/10

I have never had an issue, I have had Telus for 8 years

(3 months ago)

  10/10

Great customer service

(4 months ago)

Have been a Telus customer for 10 years and never had any bad experience. My experience with calling customer service have been pleasant and never experienced a long wait. Although, I am a satisfied customer , Telus needs to improve their perks for loyal customers!! Their retention offers is slim to... More

  7/10

Great service and customer service though the wait times are long. Very expensive.

(4 months ago)

one business phone line, 3 cell phones, internet on business bundle averaging $330 per month Rogers offers 3 cell phones, a wireless voip phone similar to magic jack $140 per month. I would stay with telus internet because of having my email for 15 years plus

  8/10

They are big liars!

(4 months ago)

I and my family are new to Ottawa. We went to Billings Bridge branch to purchase 2 lines from TELUS. Our friend had credit card and he paid for our account and account was registered on his name, but my line was on my name and my wife's line was also on her name. The representative told us "your pla... More

  1/10

Telus

(5 months ago)

I'm not overly impressed with Telus. I have been with them for over 7 years now. Anytime I call them to discuss something on my bill, (extra charges for little things), they tell me oh sorry but there's nothing I can do. My sons original cell has been paid off for 7 months now and the best that the... More

  3/10

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