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Info & Contact


About SpeakOut

Voice network: GSM 850/1900 MHz
Data network: GPRS

SpeakOut Customer Service

Mailing Address:
Suite 2400, 13450 102nd Avenue, Surrey, BC, V3T 0C3

Telephone:
866-310-1023 (or 611 from your cell)

Helpful Links

Official Website, Coverage Maps, Manage Your Account


SpeakOut Question?

Visit the SpeakOut Q&A Forum to get answers, ask a question or help others.

I rate SpeakOut:

Help inform others by sharing your experience with SpeakOut

Reviews (6.1/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Horrible experience with Speakout customer service

(about 1 month ago)

I have been a Speakout customer for years. I recently bought a Speakout 3-in-1 sim card to be used in my new iPhone. I called yesterday, a C/S representative took my information and promised everything would be transferred to the new sim card by 11AM today, and I would be able to use my iPhone by th... More

I have been a Speakout customer for years. I recently bought a Speakout 3-in-1 sim card to be used in my new iPhone. I called yesterday, a C/S representative took my information and promised everything would be transferred to the new sim card by 11AM today, and I would be able to use my iPhone by then. I waited until close to 4PM today but nothing happened. I had to call again and the C/S rep was very unfriendly and impatient. She just simply said they'd taken too many orders during the weekend and my order had not be processed, and HOPEFULLY it'd be ready by 11AM TOMORROW, which was exactly I was promised yesterday. I explained that I needed to use the new phone ASAP, and asked whether she's 100% sure it'd be done tomorrow. She replied not guaranteed. I requested to speak with her supervisor or manager but she said no one else could take the call, the only thing she could do is to file a request and have someone call me back, then she just HUNG UP! When I first started using Speakout a few years ago, their C/S was much better. Now it's just getting worse and worse - longer waiting time, more troubles, less care to its customers and unprofessional C/S. Be cautious of Speakout!

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1/10

Takes the longest time to refill, prepaid texting and calling is overly expensive and a refill can only be used for 1 year.

(2 months ago)

Paid 100$ for a refill. Did not get refill yet

Paid 100$ for a refill. Did not get refill yet

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1/10

Shittiest phone company ever created

(2 months ago)

Terrible customer service, very poor quality features & plans are made so that when you do buy minutes they are wasted quickly along with your hard earned money. Virtually never had any problems or complaints with mobile companies until I decided to buy "speakout"

Terrible customer service, very poor quality features & plans are made so that when you do buy minutes they are wasted quickly along with your hard earned money. Virtually never had any problems or complaints with mobile companies until I decided to buy "speakout"

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1/10

So far so good!

(7 months ago)

No complain so far. good very basic service

No complain so far. good very basic service

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8/10

Poor Service

(9 months ago)

I have been trying to reach their service dept for nearly 2 weeks , around 30 calls , Always get the "higher than normal call volume" message then am put on hole for 7 min told to call back later and hung up on . Sent 4 emails with no response .Absolute crap

I have been trying to reach their service dept for nearly 2 weeks , around 30 calls , Always get the "higher than normal call volume" message then am put on hole for 7 min told to call back later and hung up on . Sent 4 emails with no response .Absolute crap

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1/10

Simple, cost effective. Poor data deals, but they all do.

(11 months ago)
8/10

My phone does not work after i came back from other country

(11 months ago)
1/10

Great Phone Service but.....

(about 1 year ago)

We have had SpeakOut for about 3yrs on three accounts and continue to love the service/coverage/prices with no plans to change carriers anytime soon. The people who find SpeakOut unsatisfactory are usually those that do not do enough homework and chose the wrong type of service for their needs and... More

We have had SpeakOut for about 3yrs on three accounts and continue to love the service/coverage/prices with no plans to change carriers anytime soon. The people who find SpeakOut unsatisfactory are usually those that do not do enough homework and chose the wrong type of service for their needs and then end up blaming the cell company. Take the time and READ their entire website and forums FIRST, then decide if the service fits your specific needs. That's what we did and found that SpeakOut was and is the service that does the job for us.

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9/10

Good for kids wanting a starter phone, or those who cant afford a contract

(about 1 year ago)

For what they are, Speakout is a decent network running on rogers' 3g network layouts. The price point is alright, with the lowest cost being 20$ for 100 minutes and unlimited texting, no data.

For what they are, Speakout is a decent network running on rogers' 3g network layouts. The price point is alright, with the lowest cost being 20$ for 100 minutes and unlimited texting, no data.

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6/10

Forget about sending/ recieving mms

(2 years ago)

tried to use their sim with a package that included mms with my nokia they won't tell you the REAL apn and mms settings without that you have a phone but nothing more waste of time waste of money

tried to use their sim with a package that included mms with my nokia they won't tell you the REAL apn and mms settings without that you have a phone but nothing more waste of time waste of money

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1/10