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Info & Contact


About SpeakOut

Voice network: GSM 850/1900 MHz
Data network: GPRS

SpeakOut Customer Service

Mailing Address:
Suite 2400, 13450 102nd Avenue, Surrey, BC, V3T 0C3

Telephone:
866-310-1023 (or 611 from your cell)

Helpful Links

Official Website, Coverage Maps, Manage Your Account


SpeakOut Question?

Visit the SpeakOut Q&A Forum to get answers, ask a question or help others.

I rate SpeakOut:

Help inform others by sharing your experience with SpeakOut

Reviews (6/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Flexible for low use, low total charges

(about 1 month ago)

Speakout with basic data is only $10/month plus charges for phone use. If you make/receive many phone calls, it would be too expensive, but for light use it costs very little, and unused prepayment carries forward up to a year. Speakout uses the Rogers network so it is very reliable, but much less... More

Speakout with basic data is only $10/month plus charges for phone use. If you make/receive many phone calls, it would be too expensive, but for light use it costs very little, and unused prepayment carries forward up to a year. Speakout uses the Rogers network so it is very reliable, but much less expensive than Rogers.

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8/10

Good so far

(about 1 month ago)

I got mine recently, and so far no trouble. It works perfectly.

I got mine recently, and so far no trouble. It works perfectly.

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10/10

Terrible

(about 1 month ago)

I don't often use a cell phone, more just there for emergencies. Noticed it wasn't working, topped up the number online with $25 and it still didn't work. Called them and they told me after 45 days of no use they cancel the account, but will still take your money when you try to top up. They said I... More

I don't often use a cell phone, more just there for emergencies. Noticed it wasn't working, topped up the number online with $25 and it still didn't work. Called them and they told me after 45 days of no use they cancel the account, but will still take your money when you try to top up. They said I need to buy a new sim card to open a new account and I won't get back the $25 I just spent.

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1/10

Used to be good

(about 1 month ago)

Recent policy changes have made this a much less attractive option. Once you've signed up for a 30 Day Value Plan you can't de-activate it. Tried to de-activate a plan at the end of the 30 day period via the website, but that failed. Contacted support but they claimed there was no record. They will... More

Recent policy changes have made this a much less attractive option. Once you've signed up for a 30 Day Value Plan you can't de-activate it. Tried to de-activate a plan at the end of the 30 day period via the website, but that failed. Contacted support but they claimed there was no record. They will just suck your account dry.

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4/10

Horrible experience with Speakout customer service

(3 months ago)

I have been a Speakout customer for years. I recently bought a Speakout 3-in-1 sim card to be used in my new iPhone. I called yesterday, a C/S representative took my information and promised everything would be transferred to the new sim card by 11AM today, and I would be able to use my iPhone by th... More

I have been a Speakout customer for years. I recently bought a Speakout 3-in-1 sim card to be used in my new iPhone. I called yesterday, a C/S representative took my information and promised everything would be transferred to the new sim card by 11AM today, and I would be able to use my iPhone by then. I waited until close to 4PM today but nothing happened. I had to call again and the C/S rep was very unfriendly and impatient. She just simply said they'd taken too many orders during the weekend and my order had not be processed, and HOPEFULLY it'd be ready by 11AM TOMORROW, which was exactly I was promised yesterday. I explained that I needed to use the new phone ASAP, and asked whether she's 100% sure it'd be done tomorrow. She replied not guaranteed. I requested to speak with her supervisor or manager but she said no one else could take the call, the only thing she could do is to file a request and have someone call me back, then she just HUNG UP! When I first started using Speakout a few years ago, their C/S was much better. Now it's just getting worse and worse - longer waiting time, more troubles, less care to its customers and unprofessional C/S. Be cautious of Speakout!

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1/10

Takes the longest time to refill, prepaid texting and calling is overly expensive and a refill can only be used for 1 year.

(4 months ago)

Paid 100$ for a refill. Did not get refill yet

Paid 100$ for a refill. Did not get refill yet

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1/10

Shittiest phone company ever created

(4 months ago)

Terrible customer service, very poor quality features & plans are made so that when you do buy minutes they are wasted quickly along with your hard earned money. Virtually never had any problems or complaints with mobile companies until I decided to buy "speakout"

Terrible customer service, very poor quality features & plans are made so that when you do buy minutes they are wasted quickly along with your hard earned money. Virtually never had any problems or complaints with mobile companies until I decided to buy "speakout"

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1/10

So far so good!

(9 months ago)

No complain so far. good very basic service

No complain so far. good very basic service

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8/10

Poor Service

(11 months ago)

I have been trying to reach their service dept for nearly 2 weeks , around 30 calls , Always get the "higher than normal call volume" message then am put on hole for 7 min told to call back later and hung up on . Sent 4 emails with no response .Absolute crap

I have been trying to reach their service dept for nearly 2 weeks , around 30 calls , Always get the "higher than normal call volume" message then am put on hole for 7 min told to call back later and hung up on . Sent 4 emails with no response .Absolute crap

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1/10

Simple, cost effective. Poor data deals, but they all do.

(about 1 year ago)
8/10