Rogers / Reviews

After using an LTE Rocket Stick, there is little to doubt the network’s speed. Regardless of whether I was at home, in a car or at a coffee shop somewhere, the speed was relatively consistent across the board. This usually amounted to between 33-35Mbps download speed, and just under 7Mbps for uploads. Those numbers are a pretty accurate reflection of what Rogers suggested would be the norm, which was between 12-25Mbps for downloads. I use the word ‘accurate’ here because the network has yet to be congested with a larger number of users. Once LTE hits some sort of critical mass, the speeds could lower to the levels Rogers proposed. When hitting areas that aren’t LTE-ready yet, the connection seamlessly drops down to 3G HSPA, so you don’t lose access. It can even go down to EDGE, if necessary.

Read original review at WhatsYourTech.

Less

Their customer service is HORRIBLE! They could not figure out I signed up for a promotional plan and were charging me an extra $20 a month! And when I tried to explain it to the guy he could not figure out the plan was on their website. I am very disappointed with them.

Less

Great service!. Customer service sometimes can be hit & miss. But just try again & get someone else. It is great

Less

Rogers customer service isn't worth a dime. The agents all give conflicting answers, can assign different prices for different packages, and are all rude. As a first time customer I am truly disappointed in the service we recieved, if atleast we didnt have problems with our internet or cable then I would have been ok. Except we did and had to call all the time and wait forever...One time I called on my only day off ...got transferred, put on hold for another 30 minutes then hung up on! TWICE! Call back get another agent sounded like they didnt know what they were talking about, so I requested to speak with a supervisor, had to wait an hour and 1/2...finally got so fed up I asked to just cancel my service so the agent says I have to wait on hold again ...another hour goes by...I couldnt even cancel my service! She said it would be another hour or so....That was not too long ago. I waited until this month for my contract to be up...and I'm FREE! cancelled my service and told them to pick up their stuff. I would rather pay a million dollars to Bell (which I dont have to because Fibe offered me an awesome deal) and get a crap package than pay 85 cents to Rogers and have to deal with thier customer service. I will forever promote against Rogers.Go with any other provider, honestly.

Less

ROGERS SUCKSSS!!!! & their stupid commercials are even more cheesier.
1st of all, anything they customer service says is pure B.S!! & they do over charge you by so so called mistake, so for many busy ppl, can't even noticed so therefore in hope they'd pay. Even if you call, they will transferee you by mistake to annoy you or get rid of you.
Stupid ppl who are media brain say "Oh Rogers is canadian, & they have good signal" maybe for those you who talk like need to THINK FOR YOUR OWN!!! Rogers is just out there to make huge profits & take over everything that they can get their hands on!!! Thats why they spend so much on ADDS!!! & rogers IS NOT 100% Canadian!!! Rogers got a lot of help from AT&T if you remember? Rogers used to be called Rogers AT&T thats how they grew so big!! Now their main aim is so suck your wallets dry to become as powerful as they can.

If you go with rogers? YOu're a total moron!! Also noticed how a lot of places in Ontario, don't offer too much competition besides Rogers & bell for TV? I'll leave that for you to figure out. & before WIND came here, ROGERS was laughing!!! Thats why you see hate towards wind by the Government, because ROgers pushes the GOV to push wind away. their couple millions that they lost because of wind, their greed of money is running thin. If rogers goes bankrupt? I will be the happiest man in the world!!

Less

I have had a couple of $1000 phone bills. Last time, they put me on a "retention plan" which was supposed to be a good deal. When I went over the 200min/month, they charged me $0.45/min + long distance + roaming.
I got a $950 phone bill. I had some urgent calls while on the road within Ontario. A few hours of use one month and suddenly it's nearly $1000.
I disputed this and was told I had no grounds for a dispute. That's pretty rude. Eventually they took $250 off eventually as a gesture of goodwill. But still charged me $700. That's the kind of good will I can live without.
I hate because every time I pay their bill I make the evil empire stronger.
But most of all I hate them because as a Canadian I have nowhere better to go.

Less

have been with them for many on years but always end up screwing up the monthy bill one way or another. At times i was told it was not our fault it was your usage of internet. I spoke to someone in the cancellation department and was told that they had made a mistake in the system and will credit back the money. Yet that never happen and the next months bill was even higher then before. I am really considering to go with bell, cant put up with rogers BS anymore.

if i were you DO NOT GO WITH ROGERS

Less

In the store I was told they had a great $25 dollar plan. I noticed the price had gone up to $35 when I was about to sign it. The associate told me not to worry it would all be adjusted when I got my bill. He very carefully pointed out what I was signing. I thought what the heck I was getting a good deal. MY electronic signature was on the deal when I left the store. The next day I set up my account and noticed it said $40 dollars and it had my electronic signature attached. I phoned Rogers and was told not to worry my real bill would be $33 dollars. I decided to go with a provider who could show me on paper and on line what my bill would be. There was no turning back. Rogers told me three times there was no way I could get out of the contract even if I hadn't used the phone yet. Finally the rogers lady asked me what I wanted. She said she had canceled my account but I would need to take the sim chip to the place where I had bought it. The associate made we wait for forty minutes and told me I shouldn't leave if I wanted to cancel my contract. Finally after all that time on the phone he wrote cancelled and signed my contract. Two weeks later I received a bill. I phoned Rogers and was threatened with a collection agency if I didn't pay my bill. I asked if there was a person who could resolve this issue? I was put on hold. I listened to Rogers adds for an hour before I gave up. My wife deals with virgin. They have a 14 day satisfaction guarantee. The service is better and her on line contract agrees with her original paper contract.

Less

So, pretty much the only positive thing I can say about Rogers is how good my cellphone signal is. That's it. Of course, it better be good with the price my mom pays monthly. I switched from Fido to Rogers and I can honestly say, I could have saved so much money and issues if I stayed with Fido, sure Fido has crappy cell phone reception, but at least they don't try to get you for your money.

The first year with Rogers was totally okay, I had a blackberry but then I wanted a new phone. So, I gave my mom my blackberry and got a samsung galaxy S phone (One of the worst phones I've ever had). After having that for pretty much a year. I paid to get out of the contract, or switched over to the Iphone 4 contact. We went over things millions of times with them and they told us the same things. There was just one price we have to pay and that's it. We then found out after we got the iPhone deal, there were hidden fees. We got a bill for like 200 dollars because of the switch. We were told by different people that there would only be one set price to switch and it was a lot less then that and already paid. Apparently this was some fee for something else. My mom was on the phone for over an hour all pissed off and refusing to pay it since we were told completely different. My mom asked them why they never mentioned this before and all they said "Well they didn't have everything calculated at the time." That was complete bullcrap. I bet they'd hire a 5th grader to work there since no one seems to know what they're talking about. After that problem was solved, they decided to talk us into going with the family plan, since it would be cheaper. We've been on the family plan ever since and my mom has noticed that she is paying more then she would if we went for two separate plans. Now we're stuck paying top price until we can get out of this contract. I'm definitely not going back with them again, I want to leave as soon as possible. After doing a bit of research today, I realized how much Rogers is ripping me off. My plan alone is like 75 dollars (Unlimited texting, 150 minutes, some data, my10), and I've seen plans for 30 dollars with much more features (Unlimited texting internationally, unlimited talking canada wide, pay as you go data.) and it's a well known company too. Rogers only care about one thing, it's not customer satisfaction, it's money. I can see Rogers losing many customers due to this issue. People will join, then immediately regret it afterwards. Once they leave, they'll be gone for sure, I don't see this company really being the kind to keep people going beyond the contracts ending unless you're rich and like to throw your money away on less then paying less and getting more. I highly suggest not going with this company if you don't want to lose money.

Less

From Calgary, AB.

I've been with Rogers Wireless for about 10 years now and I can't really say that I hate them. Sure thing, they constantly introduce new plans and never tell you that there's something cheaper for you. Unless you call them directly and ask, of course. In general, Customer Service reps I dealt with, were good enough (maybe I'm just lucky or maybe I know how to talk to people). On one occasion Rogers charged me for some international text messages, that I've never sent and then credited my account, when I phoned them. On another occasion a rep had no idea about current plans and I had to direct him to Rogers web-site.

It does appear that we pay them (the big 3) ridiculous amounts of money, compared to what their service actually costs, but I don't see much of a choice here. I would love to support independents, but based on multiple reviews, network quality is pretty bad with them. Other "cheaper" alternatives belong to one or another of the Big 3.

Good experience story - I'm looking to upgrade my phone, but the end cost to me works-out about $70 more at Rogers, than at the competitors. I phone Rogers, talk to "upgrades dept." and they say that they'll match the cost of competitors and give me a case number to reference, when I go to the store. So far so good. And being tied-in on a contract, will help me curb my urge to buy a new device every year or so ;-)

Less

Sign up with Rogers and see how many different companies start contacting you asking for money. Biggest mistake I have ever made!!!!!!!

Less