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About Rogers

Over six million wireless voice and data subscribers are serviced by Rogers Wireless giving it the top position in the wireless voice and data communications running. Previously known as Rogers AT&T Wireless, Rogers Wireless is a wholly owned subsidiary of Rogers Communications with corporate centers in Moncton, Calgary, Montreal, Toronto, and Vancouver. They proudly profess to be the only wireless provider in Canada that can offer an independent coast-to-coast network able to service all regions in Canada, except for the Territories. Thanks to roaming agreements they have made with foreign service providers, their customers can enjoy having access to wireless voice services internationally in over 175 countries.

Voice network: GSM 850 / 1900 MHz, UMTS
Data network: GPRS, EDGE, HSDPA, HSPA+, LTE

Rogers Customer Service

Mailing Address:
333 Bloor Street East, 10th Floor Toronto, Ontario M4W 1G9

Telephone:
877-764-3772 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Review Sources

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Visit the Rogers Q&A Forum to get answers, ask a question or help others.

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Reviews (2.6/10 Avg. rating)


The data plans Rogers offers for LTE are outrageously expensive

from WhatsYourTech (4 years ago)

After using an LTE Rocket Stick, there is little to doubt the network’s speed. Regardless of whether I was at home, in a car or at a coffee shop somewhere, the speed was relatively consistent across the board. This usually amounted to between 33-35Mbps download speed, and just under 7Mbps for upload... More

After using an LTE Rocket Stick, there is little to doubt the network’s speed. Regardless of whether I was at home, in a car or at a coffee shop somewhere, the speed was relatively consistent across the board. This usually amounted to between 33-35Mbps download speed, and just under 7Mbps for uploads. Those numbers are a pretty accurate reflection of what Rogers suggested would be the norm, which was between 12-25Mbps for downloads. I use the word ‘accurate’ here because the network has yet to be congested with a larger number of users. Once LTE hits some sort of critical mass, the speeds could lower to the levels Rogers proposed. When hitting areas that aren’t LTE-ready yet, the connection seamlessly drops down to 3G HSPA, so you don’t lose access. It can even go down to EDGE, if necessary.

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Constant run around

(7 hours ago)

I am sharing for several reasons. 1 - this month's statement arrived today, 17 days after the cycle closed 2 - when I questioned the lack of statement I received multiple excuses/reasons including my profile needed to be updated as it was the cause yet I had not experienced difficulty in the past... More

I am sharing for several reasons. 1 - this month's statement arrived today, 17 days after the cycle closed 2 - when I questioned the lack of statement I received multiple excuses/reasons including my profile needed to be updated as it was the cause yet I had not experienced difficulty in the past. Finally a 'manager' informed me they were having issues with statement production. Shouldn't front line staff be aware of this, rhetorical. Nice job of ongoing education! 3 - we started exploring getting a new phone for one of our mobile lines and was told that we MUST update our Plan to an "in-market" Plan - read more expensive Plan. We started this 2 year agreement getting one phone from Rogers and bringing one of our own and there was no discount for bringing a phone and they subsidized the new phone and now the rules and cost MUST change? What on earth are they up to? Land customers without disclosing that the Plan will not continue as we all know that phones have a limited life span, approx. 2 years-ish, which ultimately forces consumers into more expensive Plans. 4 - We also have cable and internet with Rogers and the functionality to view data usage on their site does not work. When we try and view it says that we need to register an account? What about the one that we have already done so and are logged into while trying to use their site?? Again, what on earth?

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1/10

very poor coverage in the Bayview and Post area

(20 days ago)

Calls are dropped frequently

Calls are dropped frequently

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5/10

Don't sign a contract buy your phone outright

(about 1 month ago)

I signed a contract for 2 yrs, and now wish I had a different phone and have found a provider that is far less for 2 phones and wish I wasn't in this contract.

I signed a contract for 2 yrs, and now wish I had a different phone and have found a provider that is far less for 2 phones and wish I wasn't in this contract.

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4/10

Useless Support and even more useless Stores

(about 1 month ago)

Useless Support. Every time you need to do anything they have to give your their newest and least greatest plan. always loosing options for even more cost. rogers stores aren't actually rogers stores, only subsidiary companies run them so they have no support. Usually I go to a store and watch the p... More

Useless Support. Every time you need to do anything they have to give your their newest and least greatest plan. always loosing options for even more cost. rogers stores aren't actually rogers stores, only subsidiary companies run them so they have no support. Usually I go to a store and watch the person there call rogers 1-800 number and wait on hold just like I would at home. -1/10

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1/10

not sooooooooooo good

(about 1 month ago)

Its been a 6 months on rogers and i dont find any unique benefit of having this carrier and ignoring the others.

Its been a 6 months on rogers and i dont find any unique benefit of having this carrier and ignoring the others.

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2/10

Rogers no more!

(about 1 month ago)

Rogers use to be a great company to work with. Very customer friendly. I called to inquire about an upgrade on my phone yesterday. I was told I am entitled to a new phone but to get it I'd have to change my plan. I have never been told this before. I am now shopping for a new cell phone carrier.

Rogers use to be a great company to work with. Very customer friendly. I called to inquire about an upgrade on my phone yesterday. I was told I am entitled to a new phone but to get it I'd have to change my plan. I have never been told this before. I am now shopping for a new cell phone carrier.

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1/10

great

(2 months ago)

i never have a problem with rogers with customer service it how u speak with them u treat them with respect and u great it back

i never have a problem with rogers with customer service it how u speak with them u treat them with respect and u great it back

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9/10

fed up

(2 months ago)

i have be trying for months to get my password to myrogers account so i can pay my bill. live phone call said i could only do that through live chat. chat person(s) were so lacking in assissting me in this issue. one live chat character ended the chat. i am so dissappointed with this kind of cust... More

i have be trying for months to get my password to myrogers account so i can pay my bill. live phone call said i could only do that through live chat. chat person(s) were so lacking in assissting me in this issue. one live chat character ended the chat. i am so dissappointed with this kind of customer service.

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1/10

Very friendly reps - who lie through their teeth

(3 months ago)

Rogers plans are never what they seem. There's always some mystery charges and fees than make it onto every bill. The details & options seem to change every month, so new charges and "overage" usage fees inflate the invoice total. And good luck getting results from "customer service". The r... More

Rogers plans are never what they seem. There's always some mystery charges and fees than make it onto every bill. The details & options seem to change every month, so new charges and "overage" usage fees inflate the invoice total. And good luck getting results from "customer service". The reps are friendly and helpful, but the original problem never gets fixed, and the fees keep piling up. 'Reference numbers' are a joke. There's never a record of your previous calls in the tracker. You can never reach the same rep twice. The only reason I gave a rating of "2" is because they're one step above Bell Canada. Sadly, the CRTC - like every other government department - is letting Canadians get screwed. Cell phone companies and internet providers operate with impunity, and there's no legal recourse for consumers.

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2/10

Loyalty doesn't count for anything

(3 months ago)

Over the last week I've tried to contact Rogers on three different occasions to try and give them more money and now I'm done. I've been with Rogers for over 20 years. We currently have 4 phones with Rogers and I was adding a phone for my teenage daughter. They are awful! One representative told... More

Over the last week I've tried to contact Rogers on three different occasions to try and give them more money and now I'm done. I've been with Rogers for over 20 years. We currently have 4 phones with Rogers and I was adding a phone for my teenage daughter. They are awful! One representative told me off when I explained to them Rogers was too expensive. Another rep told me they can't help me and that I had to phone two different numbers to make changes to my account. On the third rep I finally got some answers and some pricing, but when I told him the price was not market competitive he basically didn't care. I am now switching to another provider I've had enough and I think the only way to get through to them is with my wallet. They won't ever see it again!

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1/10