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Info & Contact


About Rogers

Over six million wireless voice and data subscribers are serviced by Rogers Wireless giving it the top position in the wireless voice and data communications running. Previously known as Rogers AT&T Wireless, Rogers Wireless is a wholly owned subsidiary of Rogers Communications with corporate centers in Moncton, Calgary, Montreal, Toronto, and Vancouver. They proudly profess to be the only wireless provider in Canada that can offer an independent coast-to-coast network able to service all regions in Canada, except for the Territories. Thanks to roaming agreements they have made with foreign service providers, their customers can enjoy having access to wireless voice services internationally in over 175 countries.

Voice network: GSM 850 / 1900 MHz, UMTS
Data network: GPRS, EDGE, HSDPA, HSPA+, LTE

Rogers Customer Service

Mailing Address:
333 Bloor Street East, 10th Floor Toronto, Ontario M4W 1G9

Telephone:
877-764-3772 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Rogers Question?

Visit the Rogers Q&A Forum to get answers, ask a question or help others.

I rate Rogers:

Help inform others by sharing your experience with Rogers

Reviews (2.6/10 Avg. rating)


The data plans Rogers offers for LTE are outrageously expensive

from WhatsYourTech (4 years ago)

After using an LTE Rocket Stick, there is little to doubt the network’s speed. Regardless of whether I was at home, in a car or at a coffee shop somewhere, the speed was relatively consistent across the board. This usually amounted to between 33-35Mbps download speed, and just under 7Mbps for upload... More

After using an LTE Rocket Stick, there is little to doubt the network’s speed. Regardless of whether I was at home, in a car or at a coffee shop somewhere, the speed was relatively consistent across the board. This usually amounted to between 33-35Mbps download speed, and just under 7Mbps for uploads. Those numbers are a pretty accurate reflection of what Rogers suggested would be the norm, which was between 12-25Mbps for downloads. I use the word ‘accurate’ here because the network has yet to be congested with a larger number of users. Once LTE hits some sort of critical mass, the speeds could lower to the levels Rogers proposed. When hitting areas that aren’t LTE-ready yet, the connection seamlessly drops down to 3G HSPA, so you don’t lose access. It can even go down to EDGE, if necessary.

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Very friendly reps - who lie through their teeth

(29 days ago)

Rogers plans are never what they seem. There's always some mystery charges and fees than make it onto every bill. The details & options seem to change every month, so new charges and "overage" usage fees inflate the invoice total. And good luck getting results from "customer service". The r... More

Rogers plans are never what they seem. There's always some mystery charges and fees than make it onto every bill. The details & options seem to change every month, so new charges and "overage" usage fees inflate the invoice total. And good luck getting results from "customer service". The reps are friendly and helpful, but the original problem never gets fixed, and the fees keep piling up. 'Reference numbers' are a joke. There's never a record of your previous calls in the tracker. You can never reach the same rep twice. The only reason I gave a rating of "2" is because they're one step above Bell Canada. Sadly, the CRTC - like every other government department - is letting Canadians get screwed. Cell phone companies and internet providers operate with impunity, and there's no legal recourse for consumers.

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2/10

Loyalty doesn't count for anything

(about 1 month ago)

Over the last week I've tried to contact Rogers on three different occasions to try and give them more money and now I'm done. I've been with Rogers for over 20 years. We currently have 4 phones with Rogers and I was adding a phone for my teenage daughter. They are awful! One representative told... More

Over the last week I've tried to contact Rogers on three different occasions to try and give them more money and now I'm done. I've been with Rogers for over 20 years. We currently have 4 phones with Rogers and I was adding a phone for my teenage daughter. They are awful! One representative told me off when I explained to them Rogers was too expensive. Another rep told me they can't help me and that I had to phone two different numbers to make changes to my account. On the third rep I finally got some answers and some pricing, but when I told him the price was not market competitive he basically didn't care. I am now switching to another provider I've had enough and I think the only way to get through to them is with my wallet. They won't ever see it again!

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1/10

Brutal Incompetence

(about 1 month ago)

Been with Rogers 6 years. Cable, internet, SHM, and wireless. Horrible experience to the point of being harassment. I challenge Rogers to provide any information that can be proved to be correct - they don't respond. I continue to prove them wrong....I don't think they like that. My six year o... More

Been with Rogers 6 years. Cable, internet, SHM, and wireless. Horrible experience to the point of being harassment. I challenge Rogers to provide any information that can be proved to be correct - they don't respond. I continue to prove them wrong....I don't think they like that. My six year old niece would have more competence managing/administering this telco.

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1/10

I loathe Rogers and their HORRIBLE service

(about 1 month ago)

I gave a 1 because there was no 0 rating. I have spent hours with Rogers after they cancelled my plan without notice and refused to give me it back. They eventually gave me a discount on a new plan but after 4 trips to the Rogers store they state they they are unable to give me a plan that the mana... More

I gave a 1 because there was no 0 rating. I have spent hours with Rogers after they cancelled my plan without notice and refused to give me it back. They eventually gave me a discount on a new plan but after 4 trips to the Rogers store they state they they are unable to give me a plan that the manager agreed to and even put notes on my file that he offered me a discount. Even the Rogers store clerk apologized and said their service is very inconsistent and not reliable

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1/10

i hate this company because of poor customer service over billing and lyeing to me over the phone and in person.

(about 1 month ago)

scam after scam. i have to call in every bill i get to argue with the contract i ageed to. the majority of people i have had to talk to are rude and one lady even hung up on me. they change my account number without informing me tell me my ballence is at 0 then send me exsesive bills. i have yet to... More

scam after scam. i have to call in every bill i get to argue with the contract i ageed to. the majority of people i have had to talk to are rude and one lady even hung up on me. they change my account number without informing me tell me my ballence is at 0 then send me exsesive bills. i have yet to recieve a bill acurate to the plane i sigend up for. the service is terriable i constantly get poor servince with my phone the s6 iev had months with my phone where the incomeing calls would not even go through. iev called and complained they promised me to justify there errors and still over bill me. do yourself a favor and avoid this company at all costs.

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1/10

Destroy people over $400 without being accountable for the sale of product!!!

(2 months ago)

I had a Roger account in Aug 2008 to feb 2009. I was sold a across Canada Long distance unlimited. I paid one fee and I told them I cant afford anything more than this fee per month. They guaranteed me it would be that price. I went home to Westlock . I worked in Edmonton and lived in Edmonton. Th... More

I had a Roger account in Aug 2008 to feb 2009. I was sold a across Canada Long distance unlimited. I paid one fee and I told them I cant afford anything more than this fee per month. They guaranteed me it would be that price. I went home to Westlock . I worked in Edmonton and lived in Edmonton. Then I got a bill. HUNDREDS OF DOLLARS MORE THAN I WAS SOLD!!! I called and was told it was Roaming charges..????? What is roaming charges was my question. I cancelled my account and had a $425.17 charge and refused to pay it as I was lied too!! Years have gone by and my wife wanted me to pay it. Rogers sold the account to third parties to collect. These companies sell them to other companies and every time charge it to your Equifax and Trans Union credit. We went into a bank to deal with mortgage issues and found these on my credit as a write off. I paid it!! Now the company we paid went out of business or used a phony collection name ... we can't find them anywhere on Registries across Canada. So today I spent from 10 am to 3 pm and could not find a Rogers manager or anyone within the company help me. OH YES THEY GAVE ME PHONE NUMBERS to other credit companies that they now have sent them to after already settling the account with a different one. I called back several time and was put on hold for a manager who never came to the phone!!! I am so sick of cell phone companies and all the contracted companies allowing the actual seller to never have to deal with all their lies and methods of selling by having commissions sales people who will lie and say anything to get a commission. So now I have one credit announcement on my credit bureau I can't get dealt with. My credit is destroyed for years because of these liars. I finally had to stop calling Rogers as they take no responsibilty for using credit collection companies in this way. They are the very worst company in this country!!! I have been with bell for years and have never had any troubles that they didn't immediately make things right. I was sold a phone by a Best Buy Sales man and will never deal with Best Buy again. They sold me a Edge Note 5s and told me the battery life was incredible. Needing it for business this is what I wanted. It is simply the absolutely worst battery life phone I ever had. I dropped it and had the screen break 8 months into the contract. I contacted Samsung and they flat out refused to sell me parts. I would have to go to their store to get it fixed. Everyone I called wanted $360 to $425 to replace the glass. It cost me $291. 00 to pay out the contract to get a deal on another phone. Plus some for the phone. I called Bell and they gave me a credit of $141.00. So I paid $700 for a phone for * months. I paid $40 for a cover that didnt protect the phone. Then $291.00 to get a NEW 2 Year contract. I am so sick of this countries laws all in favor of companies like these. All the4y have to do is use plexy glass instead of glass... why doesn't our Government force this so as we can be protected of this enormous abuse??? I hate Rogers!!!!! Same with Telus. I had a unlimited calling on a phone with Telus and they had me with a $1000 bill for roaming one month. $1000's of dollars before I finally realised the truths of the cell phone industry. Telus and Rogers are both on the same level with me... BELL IS ABSOLUTELY THE VERY BEST!!!!!! _________ Now that Rogers has a destroy the customer over $200 to $400 bills that hate being treated bad ,.... so I have now adopted their policy. Now I will advertise forRogers all over the internet. FACEBOOK, TWITTER< KIJIJI>CRAIGS LIST AND ENDLESS REVIEWS SITES.

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1/10

Good deal when the small telco's were offering super discounts, but much less now

(3 months ago)

In 2015, their service improved. However, my LTE-capable phone (LG G2) is still in 4G network mode, because text messages don't always arrive in LTE. I got a 3-year discount from the Presidents Office which they are not giving away any longer, now that they've bought out the small telco's (just li... More

In 2015, their service improved. However, my LTE-capable phone (LG G2) is still in 4G network mode, because text messages don't always arrive in LTE. I got a 3-year discount from the Presidents Office which they are not giving away any longer, now that they've bought out the small telco's (just like Bell and Telus, too.)

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5/10

Lacking in customer service and retention

(3 months ago)

It could take hours on the phone and months to actually have our account corrected when they made an error. horrible customer service. good deals to bring you in but no real attempt to keep you there

It could take hours on the phone and months to actually have our account corrected when they made an error. horrible customer service. good deals to bring you in but no real attempt to keep you there

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4/10

Poor service in northern bc

(3 months ago)

while the technicians were very helpful and sent me a new phone unfortunaltly there is no service towers here so they took me out of the contract and unlooked my phone so I can switch providers

while the technicians were very helpful and sent me a new phone unfortunaltly there is no service towers here so they took me out of the contract and unlooked my phone so I can switch providers

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1/10

Rogers has always been good to me!

(3 months ago)

I was a customer with Rogers for over 10 years. Never any problems, and not one dropped call! I was displaced due to the High River flood in '13 and the place I was staying at had Telus. I needed my phone to try and straighten my life out, and look for a job. I called Rogers and they gave me unl... More

I was a customer with Rogers for over 10 years. Never any problems, and not one dropped call! I was displaced due to the High River flood in '13 and the place I was staying at had Telus. I needed my phone to try and straighten my life out, and look for a job. I called Rogers and they gave me unlimited data for 6 months until I could get on my feet again!! I will be forever grateful to Rogers for that service. I moved to Nanton in July 14 and Rogers had no tower here. So sadly I had to go to Telus. It has been an awful experience. My calls are dropped constantly. Rogers now has a tower here, so when my contract is done I will be going back to Rogers.

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8/10