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About Rogers
Over six million wireless voice and data subscribers are serviced by Rogers Wireless giving it the top position in the wireless voice and data communications running. Previously known as Rogers AT&T Wireless, Rogers Wireless is a wholly owned subsidiary of Rogers Communications with corporate centers in Moncton, Calgary, Montreal, Toronto, and Vancouver. They proudly profess to be the only wireless provider in Canada that can offer an independent coast-to-coast network able to service all regions in Canada, except for the Territories. Thanks to roaming agreements they have made with foreign service providers, their customers can enjoy having access to wireless voice services internationally in over 175 countries.

Voice network: GSM 850 / 1900 MHz, UMTS
Data network: GPRS, EDGE, HSDPA, HSPA+, LTE

Rogers Customer Service

Mailing Address:
333 Bloor Street East, 10th Floor Toronto, Ontario M4W 1G9

Telephone:
877-764-3772 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

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Reviews (2.6/10 Avg. rating)


The data plans Rogers offers for LTE are outrageously expensive

from WhatsYourTech ( )

After using an LTE Rocket Stick, there is little to doubt the network’s speed. Regardless of whether I was at home, in a car or at a coffee shop somewhere, the speed was relatively consistent across the board. This usually amounted to between 33-35Mbps download speed, and just under 7Mbps for upl... More

After using an LTE Rocket Stick, there is little to doubt the network’s speed. Regardless of whether I was at home, in a car or at a coffee shop somewhere, the speed was relatively consistent across the board. This usually amounted to between 33-35Mbps download speed, and just under 7Mbps for uploads. Those numbers are a pretty accurate reflection of what Rogers suggested would be the norm, which was between 12-25Mbps for downloads. I use the word ‘accurate’ here because the network has yet to be congested with a larger number of users. Once LTE hits some sort of critical mass, the speeds could lower to the levels Rogers proposed. When hitting areas that aren’t LTE-ready yet, the connection seamlessly drops down to 3G HSPA, so you don’t lose access. It can even go down to EDGE, if necessary.

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I hate this company because......

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This  company, Rogers Communications, rips you off at any chance it can get. I have to keep my cell phone turned off, (cant receive calls) because they say they can charge any number of calls to my line, and have done so. My monthly bill is always a certain amount,  give or take a few $$. When Ro... More

<p>This  company, Rogers Communications, rips you off at any chance it can get. I have to keep my cell phone turned off, (cant receive calls) because they say they can charge any number of calls to my line, and have done so. My monthly bill is always a certain amount,  give or take a few $$. When Rogers was doing that to me, my bill doubled and tripled. The only way for me to stop it is to turn it off. Its a pay-as-you-go phone. Not a fancy smart phone. It has no camera or apps, or anything like that.  When I'm not using it, making an actual call, and turn it off, it disconnects. Rogers cannot place calls using my number, or line. I have the online billing from when that happened to me. They are so crooked, I cant begin to tell you. My advice? Stay away, or write every tiny detail down and keep meticulous records, so you can fight back!</p><p>Now they are charging me monthly for a WiFi modem, I wanted to buy from them, but they talked me out of it because I wanted a new one with all documentation and warranties, as I was paying full price for it.  So even though the sale did not take place, they billed me for the modem sale one month later. At the time I called them furious, and complained like crazy. I had the names and Interactive Communication numbers each service person has, that refers them back to the last phone call and incident, the date, time and resolution, and the name of person I talked to in customer service who talked me out of the sale,  to prove I didn't buy the merchandise, and they assured me the extra money would come off my bill, and not to pay it.  (like I didn't know that.)  That was almost 2 years ago. They have kept up the pretense and my bill is $600.00/mo now. I just pay exactly what I owe for the services I receive monthly, and not a dime more. If I really owed all that money, all this time they would have sent my case to a collection agency so fast it would make your head spin! They revel in doing that, and are famous for sending one's file, even though you have paid the bill off. That's why I say be very careful and write everything down. The are counting on consumer's wanting to make everything alright and just paying off what their collection agency says they owe, so as not to loose all services. If you have Cable, Internet, Home Phone, Modem, WiFi Modem, and Cell services from them, you are literally crippled if they cut services. I now am breaking up my services among several providers. Its fascinating to see how long they will go on with this before I report it to the CCTS. I have lost all respect for the company and all that they represent.</p><br>

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1/10

very good customer service i dont know why people hate rogers people have to understand customers coming from first ppl want arn and a leg or 2 ro

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10/10

i not happy with this service

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poor coverage in cottage country since I owned blackberry 9720 july 2011 under 3 yr contract and with 2 yrs remaining  rogers solution was to buy a new even after advising them that they installed a new tower 1 km from my house however it does not transmit a signal that is compatible with my phon... More

<p>poor coverage in cottage country since I owned blackberry 9720 july 2011 under 3 yr contract and with 2 yrs remaining  rogers solution was to buy a new even after advising them that they installed a new tower 1 km from my house however it does not transmit a signal that is compatible with my phone<br></p>

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3/10

Overpriced and hard to deal with

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5/10

Do not choose Rogers....whatever the price, it's not worth it!!!!

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I signed on to Rogers one year ago and thereafter have been in cell phone hell. I've never received a copy of my contract or seen a bill since then (payments are taken directly from my CC). I can't register for the online account because it requires me to provide info about my account (which I do... More

<p>I signed on to Rogers one year ago and thereafter have been in cell phone hell. I've never received a copy of my contract or seen a bill since then (payments are taken directly from my CC). I can't register for the online account because it requires me to provide info about my account (which I don't have and Rogers phone staff can't provide). I've called them more than ten times over the past year. First my address was wrong, then the apartment number, and just today learned that I'm registered with my first name as my last name. I've asked for paper invoices but have yet to receive. Ditto for my contract. Each phone call involves a long wait. Still no access to my account or invoices. I have no idea what I'm being billed for. It's like being in a real-life Kafka novel. I have a masters degree and work as a professional engineer--which is only to say that I'm not a complete idiot. My last call to them was to ask how much it would cost to end this contract (I would happily pay a thousand dollars just to make this go away). Was told I had be redirected to a different #, which has a current wait time of an hour and ten minutes. Heed this warning...do not sign up with Rogers! It's not worth whatever deal they might be offering!! I would honestly pay twice the monthly rate to deal with someone else. And Rogers coverage also sucks. </p>

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1/10

Rogers... Does it worth it?

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Lost of signal near forest, mountains, even in the basement. When you have the coverage, the LTE is fast the call's quality is good. The Bill is a bit too much for what it worth.

Lost of signal near forest, mountains, even in the basement. When you have the coverage, the LTE is fast the call's quality is good. The Bill is a bit too much for what it worth.

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4/10

Worst coverage

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I live in Winnipeg. 100km radius around Winnipeg is flat as a table, yet the coverage is so ridiculous that makes my S5 useless. 1 bar in my house on top floor in the city. 15 min in any direction from the city no signal. Many areas in the city are dead zones. And when you look at rogers coverage ma... More

I live in Winnipeg. 100km radius around Winnipeg is flat as a table, yet the coverage is so ridiculous that makes my S5 useless. 1 bar in my house on top floor in the city. 15 min in any direction from the city no signal. Many areas in the city are dead zones. And when you look at rogers coverage map it shows 90% of that 100kmr LTE. Liars. Don't waste your time.

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1/10

Falling calls.

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Calls dropped all the time.

Calls dropped all the time.

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4/10

Expensive, staff incredibly incompetent

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Very little data, extremely expensive. Took us several tries to get a lost phone cancelled as they persisted in cancelling the wrong phone - staff seem unable to comprehend basic requests

Very little data, extremely expensive. Took us several tries to get a lost phone cancelled as they persisted in cancelling the wrong phone - staff seem unable to comprehend basic requests

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1/10

I rank Rogers at 9/10 because they have always responded to my issues.

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Any issue I ever raised with Rogers has been resolved to my complete satisfaction. Most major issues cannot be resolved by regular customer service personnel. If you have an issue that is not resolved after repeated attempts to do so through regular customer service channels, I advise you to cal... More

Any issue I ever raised with Rogers has been resolved to my complete satisfaction. Most major issues cannot be resolved by regular customer service personnel. If you have an issue that is not resolved after repeated attempts to do so through regular customer service channels, I advise you to call head office in Toronto and ask to speak to someone regarding customer satisfaction. They have a special dept. for that. You should be well prepared: have all your information organized and don't waste that person's time. Above all be polite and articulate, or you will just be wasting your time. These people are highly paid and have the power to resolve any issue you may have...don't make their job difficult ...your problem is not their fault. Make it easy for them to help you. I had major problems with my contract not being honored by Rogers, and all issues were completely resolved to my satisfaction. Towards the end of the conversation, I asked the agent if I could mention one other issue that really irked me. The agent said of course. Rogers used to charge interest on late payments by the month, which is rarely seen. As an example every credit card I have ever used, has a policy of charging interest daily. So if you are late making your payment by a day or two, you are only charged overdue interest for that period of time, rather than paying a full month's interest per Rogers' policy. 2 months later Rogers changed their policy. In my experience, I find Rogers to be more responsive to their customers than 95% of all other companies that I have dealt with.

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9/10