Koodo Mobile

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Popular Plans

$28 Canada-Wide

  • $28.00 per month

$15 Prepaid

  • $15.00 per month
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Popular Phones

Samsung Galaxy Note 4

Samsung Galaxy Note 4

HTC Desire 320

HTC Desire 320

  • $0 - $130
Apple iPhone 6 Plus

Apple iPhone 6 Plus

Info & Contact

About Koodo Mobile

Koodo Mobile is a cell phone service provider geared toward a younger audience. A Telus-owned sub-brand, Koodo Mobile opened its doors on March 17th, 2008 and offers three packages designed for people who just want to talk and text. Plans start at $25 per month. A build-your-own-plan is also offered. Koodo spokesmen point out that they are offering "Fat Free" plans designed to provide, and charge for, only those services that customers want.

With an 80's themed marketing campaign, Koodo Mobile offers customers innovative features, including per second billing and "Koodo Tab", which is a way for customers to put up to $150 of the cost of a new phone on a tab, and Koodo will apply ten percent of the customer's monthly bill toward paying off the cost of the device. Further, once the device is paid off, "Koodo Tab" then contributes points earmarked for the purchase of future phone purchases.

Koodo Mobile offers nationwide service and is in part designed to compete with Fido, another youth-oriented brand. A prior attempt by Telus to appeal to young people came in the form of the ill-fated Amp'd Mobile, which failed when its US counterpart filed for bankruptcy.

Voice network: AMPS, CDMA 800 / 1900 MHz
Data network: 1xRTT, EVDO Rev. A

Koodo Mobile Customer Service

Mailing Address:
60 St Clair Ave E, Suite 400 Toronto, ON M4T 1N5

Telephone:
866-995-6636 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Koodo Mobile Question?

Visit the Koodo Mobile Q&A Forum to get answers, ask a question or help others.

Reviews (4.7/10 Avg. rating)

Darn, there are no reviews yet for this carrier.

Service is key

(5 days ago)

This provider doesn't offer 24/7 tech support and if you are a koodo customer you better believe you'll need tech support. Never expect your bill to be what its supposed to be, koodo is always overcharging.

  1/10

Excellent Customer Service, no hidden fees, but deals aren't very competitive

(13 days ago)

I started my current Koodo plan roughly 2 years ago. 1GB data, unlimited CA/US text/call, voicemail, caller ID, etc. It was about $45/mo. Great deal! But now Koodo's prices aren't very competitive. They've gone up. I'd like to upgrade my plan but it seems I can't anymore... They have excellent cus... More

  7/10

Love it

(about 1 month ago)

I really appreciate the Customer Service - I am travelling and got cut off from service in the US, called Koodo and they were wonderful, showed me how to re-connect manually, and sooo nice - polite - and very patient. Someone in Quebec I believe - Merci Merci.

  10/10

Doesn't reset my monthly usage..

(about 1 month ago)

I pay for my phone plan, monthly, and Koodo here, decides to not reset the data and phone usage that I pay for. Now, being the person I am, it doesn't matter too much, because I have enough minutes to last me a year, but I'm paying monthly for a yearly plan..? 500mb, 500 minutes. Hasn't reset for ov... More

  2/10

Cheaper is NOT better

(about 1 month ago)

I have had nothing but issues with this carrier since I transferred my number over to them. CS is not helpful at all and lacks the knowledge on esolving issues. I would rate them a zero but can not rte so low.

  1/10

Customer does not care

(about 1 month ago)

Getting a lot of dropped calls. Spam calls from people trying to sell stuff 5 to 10 a day. Does not listen to customer, bad attitude. Always an attitude from them.

  3/10

It Does What It's Supposed To Do

(about 1 month ago)

  10/10

Credit

(2 months ago)

Make sure if your bill payment is delay more than 10 days.koodo will send your information right away to credit bureau, and it will hurt your credit. Other companies time frame two months.

  1/10

Terrible customer service.

(2 months ago)

I initially signed up to a package that provided unlimited text and photos at no additional cost. I had to fight with them for 6 mos about it they said the phone requires data to send a pic. Since I don't have a data plan had to pay The %5 for using data on the phone. long story short as i was ab... More

  1/10

Koodo is a really good carrier

(3 months ago)

Koodo is one of if not the best carrier in Canada. Apart from at the beginning where my iMessage didn't work on my iPhone at the beginning but that issue was resolved. The customer service is very nice and when I told them about my texting problem they kept checking up on me every 2 days. They are t... More

  9/10

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