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Info & Contact


About Koodo Mobile

A division of Telus, Koodo is a discount carrier geared mainly towards younger buyers. The brand opened its doors on March 17th, 2008 and aims to compete with other discount Canadian providers such as Virgin, Fido and Wind. Koodo offers postpaid and prepaid services nationwide and unlike parent company Telus, they do not often require fixed-term contracts.

Voice network: HSPA 800 / 1900 MHz, LTE 1700/2100 MHz (AWS)
Data network: HSPA, LTE

Koodo Mobile Customer Service

Mailing Address:
60 St Clair Ave E, Suite 400 Toronto, ON M4T 1N5

Telephone:
866-995-6636 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


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Reviews (4.7/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

This is the most frustrated I've been in months

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Ok I am about to cancel my koodo plan out of anger, I simply need to change my phone number as I have moved cities. My online account for whatever reason is completely inaccessible although I have set up a koodo account before there is something wrong with my self serve, therefore I can't make the c... More

Ok I am about to cancel my koodo plan out of anger, I simply need to change my phone number as I have moved cities. My online account for whatever reason is completely inaccessible although I have set up a koodo account before there is something wrong with my self serve, therefore I can't make the change online. However, to talk to a koodo customer rep is now TEN DOLLARS. What kind of company charges for customer support. I am livid. I am not horrible at using computers in any way and understand how freaking accounts work, and koodo's is completely messed up for me. Was a fan of koodo previously and have always been with them for 3 years but am seconds from cancelling my account with them and switching providers. Horrible customer service, however I did go in store and the worker was completely and utterly kind and helpful.

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2/10

Monthly Bogus Charges

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Every month, there are bogus charges on my bill. I call every single month and wait on hold for between 25 and 95 minutes before getting an answer. For some reason, they charge us about 75 cents every so often for 0.00MB of data. Our data is completely turned off and has never been turned on. It's a... More

Every month, there are bogus charges on my bill. I call every single month and wait on hold for between 25 and 95 minutes before getting an answer. For some reason, they charge us about 75 cents every so often for 0.00MB of data. Our data is completely turned off and has never been turned on. It's a glitch in their system. Each month, I spend 1 to 2 hours on the phone to correct this mistake. Obviously, it's to their advantage to keep this glitch going for as long as possible because I'm sure the majority of people just pay the extra to avoid any hassles. It's ridiculous. By the way, this month, I don't have time for this so I just paid them the extra this time. Way to go Koodo, you finally wore me down and can officially start robbing me monthly!

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1/10

It's FAST!

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Great

Great

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9/10

By far the worst in person ( store front / kiosk ) customer service.

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Started off with a prepaid sim card in my unlocked phone. Paid $10 for the sim and was later credited those $10 when I activated the sim online. 6 months later the sim stopped being recognized and I took it to the Koodo store and they found the sim to be defective. They tried to charge me $25 for a... More

Started off with a prepaid sim card in my unlocked phone. Paid $10 for the sim and was later credited those $10 when I activated the sim online. 6 months later the sim stopped being recognized and I took it to the Koodo store and they found the sim to be defective. They tried to charge me $25 for a new one because "thats how prepaid works". Im sorry, does it really cost Koodo $25 to make a sim card? So after 20 minutes of arguing with the sales rep, I called into the customer service line right inside the store and had a lovely chat with one of the agents, who informed me that this should be free because it was not lot or stolen. He got a supervisor to call the store and tell them to give me the card for free. Absolutely ridiculous that I had to go through so much hassle just to get a replacement sim card. Fast forward to today, my faith in Koodo restored, I went into the store to transfer my prepaid account into a regular monthly account only to be told that I cant because Im 18 and not old enough to be bound to a monthly contract. Lady at the counter was very rude asking me " Don't you have parents that should be taking care of this for you? " and not in a humorous or playful way. It was very embarrassing. A simple " Unfortunately we can offer this plan to you at this time " would suffice. Its not Koodos business why my parents arent co signing a phone plan for me. Long story short, I am now a happy Virgin mobile customer with the same monthly plan matched.

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1/10

TERRRIBLE Customer Service

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I called Koodo because I received my bill dated July 9 where all services up to July 9th were included. My son changed his plan July 10 and Koodo has charged us 'in advance' for his plan that was not even ordered until after the billing cycle had ended. AFTER the date of the bill. Spoke with a custo... More

I called Koodo because I received my bill dated July 9 where all services up to July 9th were included. My son changed his plan July 10 and Koodo has charged us 'in advance' for his plan that was not even ordered until after the billing cycle had ended. AFTER the date of the bill. Spoke with a customer rep who just kept repeating that 'charges are applied in advance' and ignored the dates I was explaining. How does a July 10 charge end up on a bill dated July 9? Asked to speak to a Manager and was called back by Richard who was aggressive like I owed him money, condescending and refused to understand my concern and continued like the customer service rep to repeat the same drivel. I have been with Koodo for 10 years and up until the last 2 years I have always received stellar customer service. Now, walk into any Koodo store and expect to be met by under trained staff and new and more creative ways of gouging the customer. Koodo used to be a company for the people now it has just become another blood sucking sell out looking for ways to add 'extra charges' and have increased their prices steadily in the last 2 years. VERY disappointed in a company I used to be proud to be a customer of.

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1/10

Account Access & Billing

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I haven't been able to access my account for 6 months without hours on the phone to customer service each month. I have 2 telephone numbers both in my name and they won't let me combine my Koodo points to get a new phone. The servers for the business are often down and Koodo outsources the customer... More

I haven't been able to access my account for 6 months without hours on the phone to customer service each month. I have 2 telephone numbers both in my name and they won't let me combine my Koodo points to get a new phone. The servers for the business are often down and Koodo outsources the customer service( Romania).

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2/10

How can I recommend this if I cant even register?!

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So I bought a prepaid sim and was trying to register online for 3 days but an error kept me from finishing (no choices in the scroll down button. Im not allow to manually type it). Tried different browser and nobe work. Went back to the store to ask them to register the sim. They got the same error... More

So I bought a prepaid sim and was trying to register online for 3 days but an error kept me from finishing (no choices in the scroll down button. Im not allow to manually type it). Tried different browser and nobe work. Went back to the store to ask them to register the sim. They got the same error i got. They said call customer care. Tried calling but either closed or waiting time is 1hour or more. The only medium of communication i got is from their fb page. Said i need to clear cookies and caches. Still didnt work. To make this short, if a fb page is the best line of communication for customer service and they cant even properly fix registration problems efficiently (i tried for a week), the provider most probably sucks.

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1/10

Corrupt Company

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I was with Koodo for years until I moved country and had to find another provider. Everything seemed fine until I had to terminate service (because they do not provide service to where I moved). I requested to terminate service with them on multiple occasions but they refused to oblige. After not h... More

I was with Koodo for years until I moved country and had to find another provider. Everything seemed fine until I had to terminate service (because they do not provide service to where I moved). I requested to terminate service with them on multiple occasions but they refused to oblige. After not hearing from them for months (thinking that my plan was finally cancelled) a guy named Carmine from Koodo called family back in Canada extorting $150.00 from them. My family in Canada are not even customers of Koodo, and Koodo didn't provide any services to me in the time frame that they were requesting payment for. The business practices of Koodo are unethical and downright illegal. I don't know how they are allowed to stay in business.

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1/10

Worst Customer Service I Have Ever Experienced

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Unfortunately both customer service reps are always busy. Tried 4 times over past 2 days to get through. Each time I hung up after an hour. Great plans IF YOU NEVER EVER NEED CUSTOMER SUPPORT.

Unfortunately both customer service reps are always busy. Tried 4 times over past 2 days to get through. Each time I hung up after an hour. Great plans IF YOU NEVER EVER NEED CUSTOMER SUPPORT.

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1/10

My phone is under one year warranty. And i got problem with battery and they won't fix it for me .

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My phone battery is not charging and it's under warranty but they won't fix it . They say it's physical damage. So I will never ever go to them again. Before same thing happened to my LG 3 they give me credit but this time they didn't do anything for me .

My phone battery is not charging and it's under warranty but they won't fix it . They say it's physical damage. So I will never ever go to them again. Before same thing happened to my LG 3 they give me credit but this time they didn't do anything for me .

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1/10