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$109 Canada-wide Tab Plus

  • $109.00 per month

$129 Canada-wide Tab Plus

  • $129.00 per month

$15 Prepaid

  • $15.00 per month
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Info & Contact


About Koodo Mobile

A division of Telus, Koodo is a discount carrier geared mainly towards younger buyers. The brand opened its doors on March 17th, 2008 and aims to compete with other discount Canadian providers such as Virgin, Fido and Wind. Koodo offers postpaid and prepaid services nationwide and unlike parent company Telus, they do not often require fixed-term contracts.

Voice network: HSPA 800 / 1900 MHz, LTE 1700/2100 MHz (AWS)
Data network: HSPA, LTE

Koodo Mobile Customer Service

Mailing Address:
60 St Clair Ave E, Suite 400 Toronto, ON M4T 1N5

Telephone:
866-995-6636 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Koodo Mobile Question?

Visit the Koodo Mobile Q&A Forum to get answers, ask a question or help others.

I rate Koodo Mobile:

Help inform others by sharing your experience with Koodo Mobile

Reviews (4.8/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

BAD....BAD

(11 days ago)
1/10

Kudos Koodo ! Been with Koodo for 4 years and will continue for some more years

(25 days ago)

Reasonable price compared to other carriers. Excellent Customer service (specifically Simon via phone ) and quality of signal is reliable and good ( unlike Wind ). I almost fell for the Wind ad $40 for 1 GB, but I called Koodo Customer Service who helped me find a plan that met my needs.

Reasonable price compared to other carriers. Excellent Customer service (specifically Simon via phone ) and quality of signal is reliable and good ( unlike Wind ). I almost fell for the Wind ad $40 for 1 GB, but I called Koodo Customer Service who helped me find a plan that met my needs.

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10/10

Happy with pre-paid

(about 1 month ago)

I only use my phone for light calls, text, and WiFi, and data. I chose Koodo due to the price of prepaid plans. $15 a month for unlimited texting. Voice and data boosters never expire. I have called customer service about five times over a few years. I find they are helpful and only experienced one... More

I only use my phone for light calls, text, and WiFi, and data. I chose Koodo due to the price of prepaid plans. $15 a month for unlimited texting. Voice and data boosters never expire. I have called customer service about five times over a few years. I find they are helpful and only experienced one rude agent. I'm very happy with the service.

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9/10

Data

(2 months ago)

I have been in koodo for 4 years now and the one thing I was unhappy of is when they charged me $10 in going over board 5 MB on my data .

I have been in koodo for 4 years now and the one thing I was unhappy of is when they charged me $10 in going over board 5 MB on my data .

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3/10

Great service and reasonable prices

(2 months ago)

Koodo has consistently gone out of their way to help me. They offer reasonable monthly plans and typical carry the newest flagship phones. If you are looking to buy a new phone and you have been with the for a while call them and tell them this and they will GIVE you $50 towards a new phone ($100 i... More

Koodo has consistently gone out of their way to help me. They offer reasonable monthly plans and typical carry the newest flagship phones. If you are looking to buy a new phone and you have been with the for a while call them and tell them this and they will GIVE you $50 towards a new phone ($100 in my case, but I sweet talked them for a while). Regrettably I will be leaving them because they cannot price match PC Mobile's plans. I just hope they can live up to the high standards that Koodo has set.

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10/10

thru actually charge while speaking to *611. really I'm always trying to fix their mistake and they charge you your daytime minutes. ppl watch out for

(2 months ago)
5/10

Customer Service With a Smile

(3 months ago)

I just signed up with Koodo yesterday. Gotta say it was a great experience. I was with Rogers for years, and can't complain about the customer service there, but Koodo made me feel extra welcome. I switched because the plans are so much cheaper with Koodo. I don't use a lot of data or talk time. My... More

I just signed up with Koodo yesterday. Gotta say it was a great experience. I was with Rogers for years, and can't complain about the customer service there, but Koodo made me feel extra welcome. I switched because the plans are so much cheaper with Koodo. I don't use a lot of data or talk time. My husband uses no data and not much talk time either. I do like a smart phone though and it was time to replace my iPhone 4. At rogers my bill was $120 plus per month and no contract for years. my new bill with Koodo will be about $102. This includes my $15 per month tab for the phone for two years. After that the bill drops to $85 per month. With Rogers I was paying premium rates for an old iPhone for an extra 2.5 years. Emily at the Thousand Islands mall kiosk in Brockville was extremely helpful. She spent well over an hour with me choosing my phone, accessories and plan and setting it up. She transferred my contacts and pictures and walked me through phone features, downloading the Koodo app, setting up a self serve account, find my iPhone, etc. I didn't have my husbands flip phone with me and didn't remember my correct Rogers PIN so had to call customer service last night to complete porting the number. Andre was again most helpful. He even called me back later to ensure everything worked properly. Kudos to Koodo! Keep this up and you will have a very loyal customer on your hands.

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10/10

I love Koodo, no contracts pay as you go, never had any problems with my phone service or my phone. Yes there is always a bad phone out there but they

(3 months ago)
9/10

MY Experience

(4 months ago)

I have really liked my experience with Koodo. Today was a different story. I have a Moto G 3rd generation with Marshmallow. I received the update in Dec. I was at 5.1 lollipop and now I have a 6.0version of Marshmallow. Ever since the update my phone has been burning up in my hands and the battery l... More

I have really liked my experience with Koodo. Today was a different story. I have a Moto G 3rd generation with Marshmallow. I received the update in Dec. I was at 5.1 lollipop and now I have a 6.0version of Marshmallow. Ever since the update my phone has been burning up in my hands and the battery life is not what it use to be. I brought my phone in to get it fix. They were giving me a loaner phone that phone was a Moto G. I thought they could transfer all my pics and emails to the other phone but I was there for an hour and they could not do it. They tried by blue tooth and other ways but they could not do it. Later I phoned Koodo customer service and the lady was not good then I tried and got a tech support and he was good. He said that you cannot transfer your pics and files from a Moto G 3rd generation with a Marshmallow to a Moto G Lollipop. I was at the Koodo kiosh for an hour and I had to stand for an hour and I had to go to work. I thought it would not take more then 15mintutes to transfer my information but I was wrong. Don't have people waste their time going to a mall and waiting an hour and finding out it will not work out. I phoned Motorola and they agreed that people should be told that you cannot transfer files. People think you can go to a mall and get a loaner phone and have your information and pics transferred but in this case you cannot. I had to go home with my phone that is burning in my hands because I could not get all my pics and information off the phone.

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7/10

Very poor customer service;-(

(4 months ago)

When in an urban centre in Alberta, the reception is good. When on the coast in British Columbia, the service is either non existent or intermittent. I had my plan set up to be prepaid through my visa account which was fine until my visa account was compromised. It took 2 weeks to speak to a real p... More

When in an urban centre in Alberta, the reception is good. When on the coast in British Columbia, the service is either non existent or intermittent. I had my plan set up to be prepaid through my visa account which was fine until my visa account was compromised. It took 2 weeks to speak to a real person from Koodo to get it sorted out and, by then, I was charged late fees. It took another week to get that sorted out. That was after spending hours and hours trying to get help on their 'customer run' help site. Responses to various questions asked on that site are often condescending and rude. Will look for a different provider as soon as I've paid off the tab.

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2/10