Koodo Mobile

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Popular Plans

$28 Canada-Wide

  • $28.00 per month

$15 Prepaid

  • $15.00 per month
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Popular Phones



Info & Contact

About Koodo Mobile

Koodo Mobile is a cell phone service provider geared toward a younger audience. A Telus-owned sub-brand, Koodo Mobile opened its doors on March 17th, 2008 and offers three packages designed for people who just want to talk and text. Plans start at $25 per month. A build-your-own-plan is also offered. Koodo spokesmen point out that they are offering "Fat Free" plans designed to provide, and charge for, only those services that customers want.

With an 80's themed marketing campaign, Koodo Mobile offers customers innovative features, including per second billing and "Koodo Tab", which is a way for customers to put up to $150 of the cost of a new phone on a tab, and Koodo will apply ten percent of the customer's monthly bill toward paying off the cost of the device. Further, once the device is paid off, "Koodo Tab" then contributes points earmarked for the purchase of future phone purchases.

Koodo Mobile offers nationwide service and is in part designed to compete with Fido, another youth-oriented brand. A prior attempt by Telus to appeal to young people came in the form of the ill-fated Amp'd Mobile, which failed when its US counterpart filed for bankruptcy.

Voice network: AMPS, CDMA 800 / 1900 MHz
Data network: 1xRTT, EVDO Rev. A

Koodo Mobile Customer Service

Mailing Address:
60 St Clair Ave E, Suite 400 Toronto, ON M4T 1N5

866-995-6636 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Koodo Mobile Question?

Visit the Koodo Mobile Q&A Forum to get answers, ask a question or help others.

Reviews (4.7/10 Avg. rating)

Darn, there are no reviews yet for this carrier.

They are excellent with there loyal customers!!

(21 days ago)

I love Koodo because I have never had a problem in 3 years and they just went way behond to help me in fixing an issue that they really didnt have to. I know of no other provider that would with as good a customer service they have. They are the BEST and I have dealt with many over the years.


Very very poor service

(23 days ago)

customer care is talking like kids they don't know how to talk with customer f...



(24 days ago)

first of all it's impossible in their options online to try to reach someone, once i contacted someone it took a full hour and half to explain even though i am making payments online , they are not being reflected in my account and i am STILL being billed late charges. I was told this will be invest... More


Poor Customer Service

(about 1 month ago)

Can't speak to anyone in person when needed. Confusing on line site. Not user friendly. I am not a happy customer


Worst imaginable customer service

(about 1 month ago)

Almost impossible to speak with a customer representative. When I eventually did speak to someone their english was limited and they kept putting me on hold while they searched for answers to my questions. Unbelievably incompetent!


Koodo is Great

(about 1 month ago)


Ok for what you get -- could be cheaper

(about 1 month ago)

Koodo was a good brand - but they've started jacking rates while reducing features. Like the billing cycle, no more per second billing. Just small things that start eroding trust.


Cant complain!

(2 months ago)

I have been with Koodo for I think 5 years if not more. Frankly I have only rarely in obscure areas had any problems with the phone/internet service on my device. Yes when you go over its pricey, but so are every other provider. When I called customer service about my overusage bill that was 265$ th... More


Never Been Happier...

(2 months ago)

Switched to Koodo after being with Bell for year and don't regret it one bit. Koodo is the discount provider for Telus and I've never had an agent more informed, positive, and over all helpful than the one I dealt with at the champlain mall in Moncton. Would recommend this provider to anyone in NB



(2 months ago)

My samsung phone was erratic - turning off and on and not charging regularly. As it was still under warranty, I returned the phone to koodo. They now claim the phone was "physically damaged." No scratches, no dents, never been near water. Koodo could not explain what "physical damage" entailed, but... More


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