Koodo Mobile

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Popular Plans

$109 Canada-wide Tab Plus

  • $109.00 per month

$129 Canada-wide Tab Plus

  • $129.00 per month

$15 Prepaid

  • $15.00 per month
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Popular Phones

Samsung Galaxy A5

Samsung Galaxy A5

Apple iPhone 6s Plus

Apple iPhone 6s Plus

Info & Contact

About Koodo Mobile

Koodo Mobile is a cell phone service provider geared toward a younger audience. A Telus-owned sub-brand, Koodo Mobile opened its doors on March 17th, 2008 and offers three packages designed for people who just want to talk and text. Plans start at $25 per month. A build-your-own-plan is also offered. Koodo spokesmen point out that they are offering "Fat Free" plans designed to provide, and charge for, only those services that customers want.

With an 80's themed marketing campaign, Koodo Mobile offers customers innovative features, including per second billing and "Koodo Tab", which is a way for customers to put up to $150 of the cost of a new phone on a tab, and Koodo will apply ten percent of the customer's monthly bill toward paying off the cost of the device. Further, once the device is paid off, "Koodo Tab" then contributes points earmarked for the purchase of future phone purchases.

Koodo Mobile offers nationwide service and is in part designed to compete with Fido, another youth-oriented brand. A prior attempt by Telus to appeal to young people came in the form of the ill-fated Amp'd Mobile, which failed when its US counterpart filed for bankruptcy.

Voice network: AMPS, CDMA 800 / 1900 MHz
Data network: 1xRTT, EVDO Rev. A

Koodo Mobile Customer Service

Mailing Address:
60 St Clair Ave E, Suite 400 Toronto, ON M4T 1N5

Telephone:
866-995-6636 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Koodo Mobile Question?

Visit the Koodo Mobile Q&A Forum to get answers, ask a question or help others.

Reviews (4.7/10 Avg. rating)

Darn, there are no reviews yet for this carrier.

MY Experience

(5 days ago)

I have really liked my experience with Koodo. Today was a different story. I have a Moto G 3rd generation with Marshmallow. I received the update in Dec. I was at 5.1 lollipop and now I have a 6.0version of Marshmallow. Ever since the update my phone has been burning up in my hands and the battery l... More

  7/10

Very poor customer service;-(

(13 days ago)

When in an urban centre in Alberta, the reception is good. When on the coast in British Columbia, the service is either non existent or intermittent. I had my plan set up to be prepaid through my visa account which was fine until my visa account was compromised. It took 2 weeks to speak to a real p... More

  2/10

User Unfriendly!!!

(14 days ago)

Service is good. I am on $15/mth...5c/min. For an 80yr old that just wants a phone, this is OK, but to navigate your customer site is painful. Please hire a computer programmer and let your janitor get back to sweeping floors!!!

  5/10

Problem with unlocked iPhone

(29 days ago)

I have an unlocked IPhone 6+ and use a Koodo plan. I recently travelled to NZ and when I tried to use a Vodaphone Sim found my phone was locked. Apple NZ was unable to unlock my phone but it was unlocked at a Genius Bar in Vancouver on my return. Apple tells me that just putting a sim from some carr... More

  1/10

I have Koodo

(about 1 month ago)

I hate Koodo this is really an fucking mobile service whenever I tryed to call the customer service nobody response me I hate this , Koodo is really very expensive plan I ever had they charge u even for a minutes OmG I just hate Koodo

  1/10

Great mobile carrier!

(about 1 month ago)

I love Koodo because of their flexible add-ones, their reasonably priced monthly plans, no contract, and the ability to earn tab points based on a % of your monthly bill that can be used for a new phone. Been with them for years and never a problem. CS great! Love ya Koodo.

  10/10

The customer service is horrible.!!!!!!

(about 1 month ago)

Okay it is the week before Christmas, i order a cell phone online, the phone comes and doesn't work.... You go to there kiosks in the malls that are packed.... Where i live the mall is packed, no parking and you get to there kiosk and the person in the booth cannot be bothered to help you because t... More

  1/10

Great coverage and up-front about extra charges :) but poor phone selection for Android :(.

(about 1 month ago)

So much better than my experience with Rogers. I can't stress that enough. I am happy with the service and they provide warnings when you're over your plan, such as with data, which I really appreciate, and think is very honest business. They don't HAVE to warn you, and it's in their best interest... More

  7/10

Tab

(about 1 month ago)

I like that you have a tab instead of a contract or having to purchase the phone out right

  5/10

Poor customer service

(3 months ago)

I rarely find a person to speak with on the Koodo customer service end. I either speak with a machine or wait endlessly for a call back that never happened. I don't receive bills (either online or paper) yet my line is disconnected when the bill is overdue. I deserve better service for the rate I pa... More

  2/10

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