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Info & Contact


About Koodo Mobile

Koodo Mobile is a cell phone service provider geared toward a younger audience. A Telus-owned sub-brand, Koodo Mobile opened its doors on March 17th, 2008 and offers three packages designed for people who just want to talk and text. Plans start at $25 per month. A build-your-own-plan is also offered. Koodo spokesmen point out that they are offering "Fat Free" plans designed to provide, and charge for, only those services that customers want.

With an 80's themed marketing campaign, Koodo Mobile offers customers innovative features, including per second billing and "Koodo Tab", which is a way for customers to put up to $150 of the cost of a new phone on a tab, and Koodo will apply ten percent of the customer's monthly bill toward paying off the cost of the device. Further, once the device is paid off, "Koodo Tab" then contributes points earmarked for the purchase of future phone purchases.

Koodo Mobile offers nationwide service and is in part designed to compete with Fido, another youth-oriented brand. A prior attempt by Telus to appeal to young people came in the form of the ill-fated Amp'd Mobile, which failed when its US counterpart filed for bankruptcy.

Voice network: AMPS, CDMA 800 / 1900 MHz
Data network: 1xRTT, EVDO Rev. A

Koodo Mobile Customer Service

Mailing Address:
60 St Clair Ave E, Suite 400 Toronto, ON M4T 1N5

Telephone:
866-995-6636 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Koodo Mobile Question?

Visit the Koodo Mobile Q&A Forum to get answers, ask a question or help others.

I rate Koodo Mobile:

Help inform others by sharing your experience with Koodo Mobile

Reviews (4.8/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Data

(17 days ago)

I have been in koodo for 4 years now and the one thing I was unhappy of is when they charged me $10 in going over board 5 MB on my data .

I have been in koodo for 4 years now and the one thing I was unhappy of is when they charged me $10 in going over board 5 MB on my data .

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3/10

Great service and reasonable prices

(26 days ago)

Koodo has consistently gone out of their way to help me. They offer reasonable monthly plans and typical carry the newest flagship phones. If you are looking to buy a new phone and you have been with the for a while call them and tell them this and they will GIVE you $50 towards a new phone ($100 i... More

Koodo has consistently gone out of their way to help me. They offer reasonable monthly plans and typical carry the newest flagship phones. If you are looking to buy a new phone and you have been with the for a while call them and tell them this and they will GIVE you $50 towards a new phone ($100 in my case, but I sweet talked them for a while). Regrettably I will be leaving them because they cannot price match PC Mobile's plans. I just hope they can live up to the high standards that Koodo has set.

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10/10

thru actually charge while speaking to *611. really I'm always trying to fix their mistake and they charge you your daytime minutes. ppl watch out for

(28 days ago)
5/10

Customer Service With a Smile

(about 1 month ago)

I just signed up with Koodo yesterday. Gotta say it was a great experience. I was with Rogers for years, and can't complain about the customer service there, but Koodo made me feel extra welcome. I switched because the plans are so much cheaper with Koodo. I don't use a lot of data or talk time. My... More

I just signed up with Koodo yesterday. Gotta say it was a great experience. I was with Rogers for years, and can't complain about the customer service there, but Koodo made me feel extra welcome. I switched because the plans are so much cheaper with Koodo. I don't use a lot of data or talk time. My husband uses no data and not much talk time either. I do like a smart phone though and it was time to replace my iPhone 4. At rogers my bill was $120 plus per month and no contract for years. my new bill with Koodo will be about $102. This includes my $15 per month tab for the phone for two years. After that the bill drops to $85 per month. With Rogers I was paying premium rates for an old iPhone for an extra 2.5 years. Emily at the Thousand Islands mall kiosk in Brockville was extremely helpful. She spent well over an hour with me choosing my phone, accessories and plan and setting it up. She transferred my contacts and pictures and walked me through phone features, downloading the Koodo app, setting up a self serve account, find my iPhone, etc. I didn't have my husbands flip phone with me and didn't remember my correct Rogers PIN so had to call customer service last night to complete porting the number. Andre was again most helpful. He even called me back later to ensure everything worked properly. Kudos to Koodo! Keep this up and you will have a very loyal customer on your hands.

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10/10

I love Koodo, no contracts pay as you go, never had any problems with my phone service or my phone. Yes there is always a bad phone out there but they

(about 1 month ago)
9/10

MY Experience

(2 months ago)

I have really liked my experience with Koodo. Today was a different story. I have a Moto G 3rd generation with Marshmallow. I received the update in Dec. I was at 5.1 lollipop and now I have a 6.0version of Marshmallow. Ever since the update my phone has been burning up in my hands and the battery l... More

I have really liked my experience with Koodo. Today was a different story. I have a Moto G 3rd generation with Marshmallow. I received the update in Dec. I was at 5.1 lollipop and now I have a 6.0version of Marshmallow. Ever since the update my phone has been burning up in my hands and the battery life is not what it use to be. I brought my phone in to get it fix. They were giving me a loaner phone that phone was a Moto G. I thought they could transfer all my pics and emails to the other phone but I was there for an hour and they could not do it. They tried by blue tooth and other ways but they could not do it. Later I phoned Koodo customer service and the lady was not good then I tried and got a tech support and he was good. He said that you cannot transfer your pics and files from a Moto G 3rd generation with a Marshmallow to a Moto G Lollipop. I was at the Koodo kiosh for an hour and I had to stand for an hour and I had to go to work. I thought it would not take more then 15mintutes to transfer my information but I was wrong. Don't have people waste their time going to a mall and waiting an hour and finding out it will not work out. I phoned Motorola and they agreed that people should be told that you cannot transfer files. People think you can go to a mall and get a loaner phone and have your information and pics transferred but in this case you cannot. I had to go home with my phone that is burning in my hands because I could not get all my pics and information off the phone.

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7/10

Very poor customer service;-(

(3 months ago)

When in an urban centre in Alberta, the reception is good. When on the coast in British Columbia, the service is either non existent or intermittent. I had my plan set up to be prepaid through my visa account which was fine until my visa account was compromised. It took 2 weeks to speak to a real p... More

When in an urban centre in Alberta, the reception is good. When on the coast in British Columbia, the service is either non existent or intermittent. I had my plan set up to be prepaid through my visa account which was fine until my visa account was compromised. It took 2 weeks to speak to a real person from Koodo to get it sorted out and, by then, I was charged late fees. It took another week to get that sorted out. That was after spending hours and hours trying to get help on their 'customer run' help site. Responses to various questions asked on that site are often condescending and rude. Will look for a different provider as soon as I've paid off the tab.

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2/10

User Unfriendly!!!

(3 months ago)

Service is good. I am on $15/mth...5c/min. For an 80yr old that just wants a phone, this is OK, but to navigate your customer site is painful. Please hire a computer programmer and let your janitor get back to sweeping floors!!!

Service is good. I am on $15/mth...5c/min. For an 80yr old that just wants a phone, this is OK, but to navigate your customer site is painful. Please hire a computer programmer and let your janitor get back to sweeping floors!!!

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5/10

Problem with unlocked iPhone

(3 months ago)

I have an unlocked IPhone 6+ and use a Koodo plan. I recently travelled to NZ and when I tried to use a Vodaphone Sim found my phone was locked. Apple NZ was unable to unlock my phone but it was unlocked at a Genius Bar in Vancouver on my return. Apple tells me that just putting a sim from some carr... More

I have an unlocked IPhone 6+ and use a Koodo plan. I recently travelled to NZ and when I tried to use a Vodaphone Sim found my phone was locked. Apple NZ was unable to unlock my phone but it was unlocked at a Genius Bar in Vancouver on my return. Apple tells me that just putting a sim from some carriers in an unlocked phone can cause the phone to lock to that carrier. Telus is one of the carriers that can inadvertently lock and unlocked phone. Koodo is adamant that the problem is Apple's. Apple tells me the problem is the Telus Sim that Koodo uses. After 3 weeks without a phone I am angry. Has anyone else experienced this?

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1/10

I have Koodo

(4 months ago)

I hate Koodo this is really an fucking mobile service whenever I tryed to call the customer service nobody response me I hate this , Koodo is really very expensive plan I ever had they charge u even for a minutes OmG I just hate Koodo

I hate Koodo this is really an fucking mobile service whenever I tryed to call the customer service nobody response me I hate this , Koodo is really very expensive plan I ever had they charge u even for a minutes OmG I just hate Koodo

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1/10