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$109 Canada-wide Tab Plus

  • $109.00 per month

$129 Canada-wide Tab Plus

  • $129.00 per month

$15 Prepaid

  • $15.00 per month
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Info & Contact


About Koodo Mobile

A division of Telus, Koodo is a discount carrier geared mainly towards younger buyers. The brand opened its doors on March 17th, 2008 and aims to compete with other discount Canadian providers such as Virgin, Fido and Wind. Koodo offers postpaid and prepaid services nationwide and unlike parent company Telus, they do not often require fixed-term contracts.

Voice network: HSPA 800 / 1900 MHz, LTE 1700/2100 MHz (AWS)
Data network: HSPA, LTE

Koodo Mobile Customer Service

Mailing Address:
60 St Clair Ave E, Suite 400 Toronto, ON M4T 1N5

Telephone:
866-995-6636 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Koodo Mobile Question?

Visit the Koodo Mobile Q&A Forum to get answers, ask a question or help others.

I rate Koodo Mobile:

Help inform others by sharing your experience with Koodo Mobile

Reviews (4.7/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

How can I recommend this if I cant even register?!

(2 days ago)

So I bought a prepaid sim and was trying to register online for 3 days but an error kept me from finishing (no choices in the scroll down button. Im not allow to manually type it). Tried different browser and nobe work. Went back to the store to ask them to register the sim. They got the same error... More

So I bought a prepaid sim and was trying to register online for 3 days but an error kept me from finishing (no choices in the scroll down button. Im not allow to manually type it). Tried different browser and nobe work. Went back to the store to ask them to register the sim. They got the same error i got. They said call customer care. Tried calling but either closed or waiting time is 1hour or more. The only medium of communication i got is from their fb page. Said i need to clear cookies and caches. Still didnt work. To make this short, if a fb page is the best line of communication for customer service and they cant even properly fix registration problems efficiently (i tried for a week), the provider most probably sucks.

Less
1/10

Corrupt Company

(3 days ago)

I was with Koodo for years until I moved country and had to find another provider. Everything seemed fine until I had to terminate service (because they do not provide service to where I moved). I requested to terminate service with them on multiple occasions but they refused to oblige. After not h... More

I was with Koodo for years until I moved country and had to find another provider. Everything seemed fine until I had to terminate service (because they do not provide service to where I moved). I requested to terminate service with them on multiple occasions but they refused to oblige. After not hearing from them for months (thinking that my plan was finally cancelled) a guy named Carmine from Koodo called family back in Canada extorting $150.00 from them. My family in Canada are not even customers of Koodo, and Koodo didn't provide any services to me in the time frame that they were requesting payment for. The business practices of Koodo are unethical and downright illegal. I don't know how they are allowed to stay in business.

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1/10

Worst Customer Service I Have Ever Experienced

(5 days ago)

Unfortunately both customer service reps are always busy. Tried 4 times over past 2 days to get through. Each time I hung up after an hour. Great plans IF YOU NEVER EVER NEED CUSTOMER SUPPORT.

Unfortunately both customer service reps are always busy. Tried 4 times over past 2 days to get through. Each time I hung up after an hour. Great plans IF YOU NEVER EVER NEED CUSTOMER SUPPORT.

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1/10

My phone is under one year warranty. And i got problem with battery and they won't fix it for me .

(5 days ago)

My phone battery is not charging and it's under warranty but they won't fix it . They say it's physical damage. So I will never ever go to them again. Before same thing happened to my LG 3 they give me credit but this time they didn't do anything for me .

My phone battery is not charging and it's under warranty but they won't fix it . They say it's physical damage. So I will never ever go to them again. Before same thing happened to my LG 3 they give me credit but this time they didn't do anything for me .

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1/10

recepction very good

(6 days ago)

boots employing very kind

boots employing very kind

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5/10

It's easy to understand

(7 days ago)

I like that I don't feel tied down to a certain plan and if I find a better one I can switch to it right away.

I like that I don't feel tied down to a certain plan and if I find a better one I can switch to it right away.

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9/10

no customer service!!!

(7 days ago)

No customer service for an hour waiting!!! Had us add on still got charged!!! SMS service won't let you send pictures But like the parent company Telus charge as much and don't deliver service Need more providers in Canada

No customer service for an hour waiting!!! Had us add on still got charged!!! SMS service won't let you send pictures But like the parent company Telus charge as much and don't deliver service Need more providers in Canada

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1/10

no customer service

(20 days ago)

How do you even call these guys? It is impossible to talk with a real person!

How do you even call these guys? It is impossible to talk with a real person!

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1/10

BAD....BAD

(about 1 month ago)
1/10

Kudos Koodo ! Been with Koodo for 4 years and will continue for some more years

(about 1 month ago)

Reasonable price compared to other carriers. Excellent Customer service (specifically Simon via phone ) and quality of signal is reliable and good ( unlike Wind ). I almost fell for the Wind ad $40 for 1 GB, but I called Koodo Customer Service who helped me find a plan that met my needs.

Reasonable price compared to other carriers. Excellent Customer service (specifically Simon via phone ) and quality of signal is reliable and good ( unlike Wind ). I almost fell for the Wind ad $40 for 1 GB, but I called Koodo Customer Service who helped me find a plan that met my needs.

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10/10