Apple confirms inner screen cracking on a small number of iPhone Duo units
Key points
- Apple says it is aware of an issue affecting the inner display on a small number of iPhone Duo units.
- Affected users can contact AppleCare for a replacement. Some in-store replacements have been given, but limited stock means some people are waiting.
- Reports say the cracks often appear along the hinge, in the same spot on the lower half of the inner display.
- Users describe a stuck feeling and sometimes a popping noise just before the damage appears. One report describes a T-shaped line of dead pixels.
- Apple did not say what causes the cracking or whether a fix is planned.
- The iPhone Duo launched only three days before the reports. It is Apple's first foldable and starts at $1,999.
Reports began on social media over the weekend after launch and grew over the next few days. Apple’s statement came on Monday afternoon. The company confirmed a problem exists but called it limited. It said most users will not see it and that it will not show up over time. Those claims come from Apple and have not been checked by anyone else.
MacRumors says some of the shared images of cracked screens are AI-generated, which makes the true scale harder to judge. Bloomberg says it confirmed the problem with more than half a dozen customers, and that Apple employees said a team is investigating. Apple’s public statement does not mention an investigation.
Many link the failures to the hinge. That is a guess from the pattern of damage. Apple has not given a cause.
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