Info & Contact
About Solo Mobile
Solo Mobile is the hip and trendy counterpart to its parent company, Bell Mobility. Founded in the summer of 2005, the purpose was to target a young demographic, ages 14-21, by offering affordable prepaid and post-paid plans with a strong focus on texting. In fact, as of this writing, Solo Mobile offers up to 1,500 texts per month more than any other Canadian carrier at the same price point.
In 2006 Solo Mobile refreshed its line-up of services to compete with Fido (the wireless carrier not the oversized puppy). Dropping such features as unlimited internet and caller ID, and deploying more user-friendly terms, i.e. "agreements" instead of "contracts". Solo Mobile is a brand, not a company. From a market standpoint, it's a way for Bell Mobility to create a "carrier" that young people can feel comfortable calling their own.
Originally, Solo Mobile offered exclusive Sanyo handsets, including the Sanyo 2300 and 3100. Today most of Solo Mobiles product mix comes from Bell Mobility's inventory, including the RAZR V3c, KRZR K1m, HTC Touch 5800 and others. While Solo Mobile may share its product line-up with Bell Mobility, Solo's handsets have much lower price points and often more attractive discounts.
Customer service is handled through Bell Mobility, but in an effort to keep the branding consistent, Solo Mobile customers access customer service by dialing #SOLO from their handset or 1-877-999-SOLO from any phone.
Voice network: AMPS, CDMA 800 / 1900 MHz, PTT, UMTS
Data network: 1xRTT, EVDO Rev. A, HSPA+
200 Boul. Bouchard Dorval, Quebec H9S 5X5
877-999-7656 (or #SOLO from your cell)
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Reviews (2.8/10 Avg. rating)
Darn, there are no reviews yet for this carrier.
Great people at Solo. Great service.
Excellent people. Shame they are not taking on any new customers! :/Less
Lies lies lies
Horrible customer service and they will say anything to you to get you to sign the two year contract. Good thing they are not accepting new clients, no one else can be bamboozled.Less
they keep you in contracts for longer then you have only to make you pay nearly $200 to cancel..... NEVER using this company again I have never had a problem like this with Wind or Koodo go with one of them for sure!!!Less
Worst customer service experience
I called Solo Mobile to get the detailed bill of the last month. The representative referred me to the website. I explained that the billing period on the website is greyed out and I can not choose the last month period. The only available option was this month billing period. The representative, Muhammad insisting that something is wrong with my system and I need to get help from someone that knows how to work with Internet! I mentioned that I know enough about Internet and I have tried this on different systems and it does not work. He asked me to try later! and call later! I asked for escalation to his supervisor. He said there is no supervisor, and I think that makes sense. If they had a supervisor and management, they have had a better customer service. I asked for cancellation and he said that he can cancel the account right now and I could not come back to Solo later on. Considering the way they are reducing the customer service hours and treating the customers, Solo Mobile is going to shut down the business and transfer his costumers to Bell. I was not able to find an email address to write a complaint.Less
Solo is fantastic
GREAT COMPANY, BEST OUT THERE, Cheap monthly rates! their phones aren't the most up to date but if you like a basic smartphone then this is the company for you 1GB data plan with UNL nationwide calling and texting around the world for just 50$ is one the cheapest data plans out there!Less
I hate this because.....
I cancelled three months ago. Surprise surprise they did not close the account and continued to charge me. I dial a number to check if it has been cancelled and they charge me for a months usage. Worst company ever. Do not use. It is a rip off.Less
Trying to charge me double for deactivation
What was the point of me waiting until my contract ended to move to another company when they're going to charge me an extra month upon deactivation anyway. But whatever, I paid to get them off my ass hallelujah... Said month has now come and gone, and what do I see? ANOTHER email from them saying they're going to be charging me ANOTHER month since I deactivated before my contract ended. Uhh... HELL no! I specifically waited till the contract had ended - have printed proof of the contract period before they mysteriously erased it from my online profile. I've paid the one month ridiculous "deactivation" charge! Piece of crap company leeching off of another piece of crap company.Less
Worst Customer Service Ever
I have been dealing with Solo customer service, both by telephone and in person for several months. Without boring you with the details, let it suffice that each and every contact session with this company was useless in clearing up problems. Their staff have obviously not been trained in customer service and have learned to pass the buck very efficiently. The online agent will tell you to go to the store service desk,...where they will look aghast and tell you that it is not their issue either and refer you back to the phone agent. The staff attitude is lethargic, rude and without a doubt the worst service I have ever dealt with.Less
Classic malicious incompetence
I closed my account 3 months, have paid "final bill", SOLO keeps sending me printed statements & charging me $2.10 for each mailing. . ... what parasitism.Less
I really enjoyed Solo had 3 phones with them then saddly when the phones died or lost I could not replace them they stopped making phones for Solo so you have to switch to Bell and lose the great contracts I had with Solo.I guess it dosnt matter that they lose customers. Well enough about that time to move on.Less