Info & Contact
Voice network: AMPS, CDMA 800 / 1900 MHz, PTT, UMTS
Data network: 1xRTT, EVDO Rev. A, HSPA+
200 Boul. Bouchard Dorval, Quebec H9S 5X5
877-999-7656 (or #SOLO from your cell)
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Reviews (2.8/10 Avg. rating)
Darn, there are no reviews yet for this carrier.
like Solo hate Bell
very few problems with Solo and they have always been fixed to my satisfaction.....but when I,ve had trouble with the actual phone they send me to the bell store and the trouble begins....rude nasty clerk who say the opposite of the solo rep and even refuses to speak to them......my 9 month old Moto phone has an issue that needs repair bell fool says 3-4 weeks all my info will be destroyed and no loner phone....solo rep say he will send the loner phone directly to my home along with the prepaid packaging to send my phone for repair...and he apologized for the fools behavior.....can't ask for betterLess
Great people at Solo. Great service.
Excellent people. Shame they are not taking on any new customers! :/Less
Lies lies lies
Horrible customer service and they will say anything to you to get you to sign the two year contract. Good thing they are not accepting new clients, no one else can be bamboozled.Less
they keep you in contracts for longer then you have only to make you pay nearly $200 to cancel..... NEVER using this company again I have never had a problem like this with Wind or Koodo go with one of them for sure!!!Less
Worst customer service experience
I called Solo Mobile to get the detailed bill of the last month. The representative referred me to the website. I explained that the billing period on the website is greyed out and I can not choose the last month period. The only available option was this month billing period. The representative, Muhammad insisting that something is wrong with my system and I need to get help from someone that knows how to work with Internet! I mentioned that I know enough about Internet and I have tried this on different systems and it does not work. He asked me to try later! and call later! I asked for escalation to his supervisor. He said there is no supervisor, and I think that makes sense. If they had a supervisor and management, they have had a better customer service. I asked for cancellation and he said that he can cancel the account right now and I could not come back to Solo later on. Considering the way they are reducing the customer service hours and treating the customers, Solo Mobile is going to shut down the business and transfer his costumers to Bell. I was not able to find an email address to write a complaint.Less
Solo is fantastic
GREAT COMPANY, BEST OUT THERE, Cheap monthly rates! their phones aren't the most up to date but if you like a basic smartphone then this is the company for you 1GB data plan with UNL nationwide calling and texting around the world for just 50$ is one the cheapest data plans out there!Less
I hate this because.....
I cancelled three months ago. Surprise surprise they did not close the account and continued to charge me. I dial a number to check if it has been cancelled and they charge me for a months usage. Worst company ever. Do not use. It is a rip off.Less
Trying to charge me double for deactivation
What was the point of me waiting until my contract ended to move to another company when they're going to charge me an extra month upon deactivation anyway. But whatever, I paid to get them off my ass hallelujah... Said month has now come and gone, and what do I see? ANOTHER email from them saying they're going to be charging me ANOTHER month since I deactivated before my contract ended. Uhh... HELL no! I specifically waited till the contract had ended - have printed proof of the contract period before they mysteriously erased it from my online profile. I've paid the one month ridiculous "deactivation" charge! Piece of crap company leeching off of another piece of crap company.Less
Worst Customer Service Ever
I have been dealing with Solo customer service, both by telephone and in person for several months. Without boring you with the details, let it suffice that each and every contact session with this company was useless in clearing up problems. Their staff have obviously not been trained in customer service and have learned to pass the buck very efficiently. The online agent will tell you to go to the store service desk,...where they will look aghast and tell you that it is not their issue either and refer you back to the phone agent. The staff attitude is lethargic, rude and without a doubt the worst service I have ever dealt with.Less
Classic malicious incompetence
I closed my account 3 months, have paid "final bill", SOLO keeps sending me printed statements & charging me $2.10 for each mailing. . ... what parasitism.Less