Hi Maureen. Download the user manual that you can find on Samsung Galaxy A14 5G page here in Cellphones.ca. On page 125 there's the instruction on how to change the device language. I wonder if the icons can help. Otherwise, I think if I was in your situation, I'd just factory reset the phone.To factory reset your phone:Turn OFF your phonePress and hold the Volume UP and POWER buttons at the same timeRelease the buttons after the phone powers on and displays the Android logoNote: If the phone displays No Command, after several seconds, the Android Recovery Menu should appearIf No Command doesn't disappear: hold the POWER button, press the Volume UP button, and release both at the same timeNote: If the Android logo followed by the Android Recovery Menu doesn't appear, you'll need to start the process againPress the Volume DOWN button to highlight Wipe data/factory resetPress the POWER button to select itPress the Volume DOWN button to highlight Factory data reset and press the POWER button to select itAfter the factory reset is complete, menu items will reappear with Reboot system now highlightedPress the POWER button to select itHope that helps!Source