INQ Cloud Touch User Manual

Remove the phone's battery and then put it back in. Turn on the phone and see if it opens the way it should. If issue still persist just remove the battery to turn the phone off and wait for a few minutes before turning the phone back on. If the phone is totally unresponsive, even after a reboot, then try the following methods. Warning: This will remove all data in your phone memory 1. While the phone is turned off, press and hold the Volume Up and Volume Down buttons together. Then, while holding these, press and release the Power button (keep holding the volume buttons). The phone should turn on and a menu will appear. Press the Volume down button to navigate to the Recovery option. Press the Volume Up to select (if that doesn't work, use the Power button to select). A yellow triangle and an Android logo will appear. Press the Volume Down and Volume Up button together and a recovery menu should appear. Use the Volume buttons to move to the Wipe data/Factory reset option and then press Power to select. Again, use the Volume Down key to choose Yes and press the Power button again to select. 2. While the phone is turned off, press and hold the Volume Down button. Then, while holding, press and release the Power button. A menu should appear. Use the Volume down key to go to Clear Storage. Use the Power button to select the option. Then when asked to confirm, press Volume Up for Yes. 3. While the phone is off, press and hold down Volume Up + Home + Power buttons at the same time. Then release the buttons when you see the Logo. Use the Volume Down button to go down and the Home or Power key to select. Choose the Wipe data/Factory reset option. Then Select Yes to delete all user data. Then choose to reboot the phone. source

My phone will not allow me to do this. All i get is the yellow Q in the center of my screen and that is it. I cannot get to any screan. Any ideas?

Hello, My Friend Callen Grindale your solutions does not WORK!!! Please Help. Special Thanks Carl

did u figure it out im haveing the same problen with my phone

Hi Andre. What were you doing with your phone before this happened? Getting stuck in a boot loop sucks. This happened with my 2 devices when I tried installing custom ROMs. Good thing I was able to fix it. Mine were Samsung devices. I'm not familiar with INQ devices so I suggest you just bring it to the store you bought it from. Have them check and hopefully they have a fix for it.

You have to take it in to get the phone reset mine phone did the same thing

hi i know the way to fix just press and hold info button (it lift the mobile) and press hold and release power button it will show you triangle with android robot stand next it. i don't know what to do next :( | | | carl

It could be a battery issue or could be the phone itself. You can bring your phone to the store you bought it from. The store will advise on the repair process. Good luck!

Hi were can I get the screen on my inq cloud touch replaced

You should contact INQ to find out how much the replacement screen cost for your phone,

Hi Nikky. You should contact INQ to find out where you can have your phone repaired.

You can buy a case for the INQ Cloud Touch from the list of eBay Sellers here in the Cell Phones Etc. website.

Contact INQ to find out where you can get replacement parts for your phone.

Hi Kelley. Make sure you have data in your plan so you can send and receive picture messages from your INQ Cloud Touch. Also, check if MMS settings on your phone is correct. You may need to contact your service provider to confirm the settings.

Contact INQ to find out where you can send your phone for repair.