Virgin Mobile Canada

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Popular Plans

$10 Commitment-Free Data

  • $10.00 per month

$100 BlackBerry

  • $100.00 per month

$100 Platinum

  • $100.00 per month
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Popular Phones

HTC Desire 510

HTC Desire 510

Sony Xperia E3

Sony Xperia E3



  • $0 - $179

Info & Contact

About Virgin Mobile Canada

Virgin Mobile Canada provides cell phone service to a customer base of a few hundred thousand Canadians by offering prepaid mobile service that operates on the Bell Mobility network. They are a part of the Virgin Group, which is a larger collection of companies operating around the world involved in everything from airplanes to soft drinks and music. Virgin Mobile Canada proudly boasts that they have won the J. D. Powers & Associates "Highest in Customer Satisfaction with Prepaid Wireless Service" for two years in a row. They claim to be a mobile phone company with a fresh new take and they plan to shake things up giving Canadian consumers a better and simpler mobile service.

Voice network: CDMA 800/1900 MHz, UMTS
Data network: 1xRTT, EVDO Rev. A, HSPA+, LTE

Virgin Mobile Canada Customer Service

Mailing Address:
720 King Street West, Suite 905, Toronto, Ontario M5V 2T3

888-999-2321 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Virgin Mobile Canada Question?

Visit the Virgin Mobile Canada Q&A Forum to get answers, ask a question or help others.

Help inform others by sharing your experience with Virgin Mobile Canada

Reviews (3/10 Avg. rating)

Darn, there are no reviews yet for this carrier.

Great Connection.. Great Service Attitude

(5 days ago)

Great connection. Voice on both lines clear and always have 3 bars in the lower suite where I live. full bars always when out. Virgin Mobile is a relief compared to many of the same level competition out there. No hidden costs, what you pay for is what you get. Customer Service attitude is very frie... More


Worst. Service.

(8 days ago)

We travelled a three times to the States and wanted our plan suspended every time. Every time, we were told it was possible and then that it was done, and it NEVER was. We were transfered to several departments, talked to supervisors - it didn't change anything. We always still were charged for our... More



(9 days ago)

They have a strange divided system of pre-paid and post-paid and there are lots of problems transferring between them. I've had some really frustrating times trying to get simple things done, clueless employees, multiple mistakes that take months to fix, and they frequently make you run to their sto... More


Virgin Mobile Canada - a heartless company!

(13 days ago)

I don't even know how to explain how badly I have been treated by Virgin Mobile employees. It started with the manager where I bought the phone. Jerôme at Carrefour Laval (QC). I had the worst connection problems with my phone. Would be getting messages and email a day later. The sound was terrible,... More


Virgin stinks BIG TIME

(18 days ago)

Firstly, I have two seperate phones & numbers and part of my plan was free calling and texting between the two. The billing people don't seem to know this however, as they were charging massive amounts each month and refuse to make adjustments to my account. Seriously crappy service! Am s... More


Terrible customer service

(24 days ago)

Talking to customer service is like pulling your own teeth with pliers.


Great customer service

(25 days ago)

Have been with Virgin Mobile for at least five years. Started out as pay as you go then switched over to Silver Plan. Had a few issues along the way, but most were rectified within a short period of time. I have always had very pleasant, helpful customer people on the phone.


Cancel with them!

(about 1 month ago)

I have a $200 tap, after $170 i get some services cancelled to remind me to pay. thats how it works. My bill cycle is every 21.. i get my services suspended on the 19th so i call virgin. a filipino guy answers and tells me i owe $170something.. i make a payment of $50 and lower my account to $120.... More


5 years, best Customer Service.

(about 1 month ago)

Been with Virgin mobile for about 5 years, have had 3 phones with them, every one of them crystal clear from Ottawa, tot he Gatineau Hills, to Montreal. Never had a dropped call, or issue with quality (unless of course you are deep in the metro/subway tunnels). Each time i have called Customer Ser... More



(about 1 month ago)

I have been a virgin mobile customer for 8 days and it has been a very disappointing experience. I signed up with virgin got my phone took it home and found out people on the other end of phone calls were having problems hearing me. Friends said that I was cutting in and out and that they could not... More


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