Virgin Mobile Canada - a heartless company!
I don't even know how to explain how badly I have been treated by Virgin Mobile employees. It started with the manager where I bought the phone. Jerôme at Carrefour Laval (QC). I had the worst connection problems with my phone. Would be getting messages and email a day later. The sound was terrible,...
I don't even know how to explain how badly I have been treated by Virgin Mobile employees. It started with the manager where I bought the phone. Jerôme at Carrefour Laval (QC). I had the worst connection problems with my phone. Would be getting messages and email a day later. The sound was terrible, etc. The manager would insist on exchanging my phone, but of course, that didn't solve the problem. He had a really arrogant attitude. So I told him that that wouldn't solve anything. But he didn't seem to care about scrapping phones for nothing and kept insisting that it was the only thing he could do... Plus, each time I went to the store, I had to drive one hour because they would let me exchange the phone to a closer location because it would cause an imbalance in their inventory!!! Talking about great customer service!!! Anyways, simultaneously, my sister was pregnant. AND, before I bought the phone, I made sure that I would have connection in the area where she lives... which I found out later that didn't. And do you know how I found out? Well, while all this was happening, my sister was pregnant. I was at her place helping her with stuff. And one night, her water broke. So she went to the hospital... And she sent me a text message on her way to the hospital... I guess what... I didn't get the message until the day after, when I was driving in an area where there was connection!!! Anyways, I call the store and told them about it. He told me that the only thing he could do, again, is to exchange the phone, and I had to do it right away, because the 15-day buyer's remorse (or whatever they call it) period was over. So I had to drive three hours back and fourth to exchange the phone for nothing. The salesgirl there was quite nice, and she could not believe that her manager was not doing anything about this. I had also called the after-sales services and was transfered so many times, I was going nuts! Same thing, the techs and service people were telling me that it clearly was a connection problem and that is was the store manager's job to take care of it. The manager was telling me that is was the service people's job to take care of it. I lost a lot of money with this (around 500$ in travel costs and time lost. So I found the link on the Virgin website for complaints. I told them I wanted to be reimbursed for my losses and I wanted to terminate the contract with them, or I would sue them. I have just lost my job and am in a very bad financial situation (about to lose my house and all). I even reminded them that Virgin Mobile encourages their customers to support a foundation for the homeless by donating money... and they were not doing anything to settle in a proper manner a problem that was their fault (which they didn't deny) for one of their own customer who was maybe about to go homeless. So they finally proposed this agreement of a 100$ credit and and a termination of the contract. I have lost an estimated 500$ in a matter of weeks because of the manager's incompetence (which they didn't deny)!!! The other thing is that I now have to wait 3-5 weeks to receive the stupid envelope to return my phone. I asked them if I could not just drop the phone in a store because I didn't want be responsible for the phone if it broke during transportation. And they just wouldn't have it. Probably because of the inventory thing... So anyways, I'm dealing with another more important legal matter. So I abandoned the idea of suing them and had to agreed to this ridiculous offer. When the girl from the head office Melody, replied, I could feel that she was sooo happy that I had to agree to this... Then, I remembered that I had to pay 50$ to unlock the phone and asked her if they could at least reimburse the unlocking of the phone (remember that everything is their fault!) and she simply refused saying that it was company policy. So I just replied that I hoped that her hearth was kinder that her company's. I have dealt with not so good company's in the past, but seriously, VIRGIN MOBILE is the WORSE. They DO NOT CARE ABOUT CUSTOMERS AT ALL AND ARE NOT EVEN TRYING TO HIDE IT!!! Less