Virgin Mobile Canada

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Popular Plans

$10 Commitment-Free Data

  • $10.00 per month

$100 BlackBerry

  • $100.00 per month

$100 Platinum

  • $100.00 per month
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Popular Phones

Sony Xperia M4 Aqua

Sony Xperia M4 Aqua

Info & Contact

About Virgin Mobile Canada

Virgin Mobile Canada provides cell phone service to a customer base of a few hundred thousand Canadians by offering prepaid mobile service that operates on the Bell Mobility network. They are a part of the Virgin Group, which is a larger collection of companies operating around the world involved in everything from airplanes to soft drinks and music. Virgin Mobile Canada proudly boasts that they have won the J. D. Powers & Associates "Highest in Customer Satisfaction with Prepaid Wireless Service" for two years in a row. They claim to be a mobile phone company with a fresh new take and they plan to shake things up giving Canadian consumers a better and simpler mobile service.

Voice network: CDMA 800/1900 MHz, UMTS
Data network: 1xRTT, EVDO Rev. A, HSPA+, LTE

Virgin Mobile Canada Customer Service

Mailing Address:
720 King Street West, Suite 905, Toronto, Ontario M5V 2T3

Telephone:
888-999-2321 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Virgin Mobile Canada Question?

Visit the Virgin Mobile Canada Q&A Forum to get answers, ask a question or help others.

Help inform others by sharing your experience with Virgin Mobile Canada

Reviews (3/10 Avg. rating)

Darn, there are no reviews yet for this carrier.

You pay for their mistakes

(4 days ago)

They sent me the wrong phone and even though I sent it back (and the Canada Post tracking slip proves they have it) they say I must wait 3-4 weeks to get the phone I ordered. The customer care reps are clueless at anything but passing the buck. I've emailed corporate head office and gotten no sa... More

  1/10

I love Virgin because they are reliable, savvy, and have amazing benefits.

(4 days ago)

  10/10

Unreliable reception in my own home!

(4 days ago)

I have very spotty reception at home. I live very close to numerous cell towers so ???? It is very frustrating to not be able to talk on my cell or send important texts when I need to. Can't think about getting rid of my land line....

  5/10

I can't believe how terrible the service is...

(8 days ago)

Be aware all people considering Virgin Mobile as a service provider, they don't seem to have the "service" aspect down yet. After numerous phone calls, web chats and e-mails, they confirmed that although it was their fault that they stalled me for so long that I wasn't able to take advantage of an e... More

  1/10

Cannot wait to leave Virgin

(10 days ago)

Service is terrible, and the way that they communicate with customers is terrible. We are not buddies: you cannot say "Hey there" as a greating, and sign off e-mails regarding my account statement with "Love". It is infuriating. Completely unprofessional.

  3/10

Something about friendly co.

(15 days ago)

Service truly overpaid. Today is June 15, 2015. My friend is on business trip in USA and ask me to help about her bill from VIRGIN MOBILE. I have tried. Despite of clear enough samples at MONTHLY BILL EXPLAINER on the Virgin Internet site, actual MY VIRGIN BILL TOTAL (on their Internet site ) was un... More

  1/10

Really bad Value and General Service

(21 days ago)

Virgin has the worst value combined with crappy service. They constantly were taking money out of my balance saying I was using data which was non-existent. Phone number choices are very limited. In Vancouver BC they only have a few unattractive 778 numbers left to choose from and only from the City... More

  1/10

Good Benefits, bad reception and service

(26 days ago)

The Member benefits were alright, but I wouldn't get signal in some places in my area, and the customer service agent on the phone wouldn't cancel my service. It actually took half an hour of me telling her I didn't want another phone to get the point across. The plan I had was really good in terms... More

  4/10

Zero compassion or understanding

(29 days ago)

I cancelled my Virgin account in September of 2010 and paid my final bill. In mid 2011 I deployed with the military, but maintained the same mailing address that virgin had on record, then, upon moving, had my mail forwarded to my new address. No further correspondence was ever received from them. 2... More

  1/10

No complaints

(about 1 month ago)

  8/10

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