Getting Started
- How do cellphones work?
- What is the difference between cellular, mobile, and wireless phones?
- How do I make a call?
- How do I end a call?
- How do I answer a call?
- Why does my cell phone’s service quality vary?
- Where can I get my phone repaired?
- Can I receive calls while my phone is charging?
- Does my cell phone have a warranty?
- What does a fast busy signal mean?
- What is the little card in the back of my phone?
- Which carrier has the best reception?
Costs/Billing
- How much do cell phones cost?
- Why are some phones free?
- How much is phone service?
- What is airtime and how is it billed?
- Am I billed for calls I make if I get a busy signal?
- Am I billed for calls I make that ring but aren’t answered?
- Am I charged when I dial a toll-free number?
- Can I use a calling card with my cell phone?
- Am I charged when people call me?
- What are peak and off-peak hours?
- Can I use my phone for more minutes than my plan allows?
- Do I have to pay a deposit to get a cell phone and/or service?
Service/Plans
- Where can I call with my cell phone?
- Why do many carriers require 1, 2, or 3 year contracts?
- Can I cancel my service contract at any time?
- Can I change my service plan?
- Can I have two phones with the same number?
- Can I trade in or upgrade my phone?
- Can I use my existing phone with a new carrier?
- Can I keep my phone number if I change carriers?
- Can I use my phone across Canada?
- Can I use my phone in the US?
- Can I use my phone overseas?
- What is roaming?
- How do I know if I am roaming?
Privacy/Security
- Can people listen in on my phone calls?
- What is a scanner?
- What is cloning?
- What should I do if my phone is lost or stolen?
- Where can I get phone insurance?
- What is a lock code?
- What is my un-lock code?
- What is my security code?
- What is a PIN?
Health/Safety
- Is it safe to use my cell phone at a gas station?
- Can using a cell phone cause cancer?
- Is it safe to use a cell phone while driving?
- What are some recommended safety practices for using a cell phone while driving?
- Is it safe to use a cell phone if I have a pacemaker?
- Can I use a cell phone with my hearing aid?
- Why am I asked to shut off my phone when in hospitals, airplanes, construction zones, etc.?
- Can I call 9-1-1 from my cell phone?
Technology
- What is the difference between analog and digital phones?
- What are the different types of wireless networks in Canada?
- What is AMPS?
- What is TDMA?
- What is CDMA?
- What is GSM?
- What is PCS?
- What is a dual-mode phone?
- What is a dual-band phone?
- What is a tri-mode phone?
- What is an ESN?
Data/Mobile Web
- Can I use my cell phone to connect my laptop to the internet?
- Can I browse the web with my cell phone?
- What is WAP?
- How fast do cell phones send and receive data?
- Can I use my phone as a pager?
- What is Bluetooth?