Virgin Mobile Canada

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Popular Plans

$100 Platinum - 300 Local

  • $100.00 per month

$105 Silver

  • $105.00 per month
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Popular Phones

Google Nexus 5X

Google Nexus 5X

LG G4

LG G4

Info & Contact

About Virgin Mobile Canada

Virgin Mobile Canada provides cell phone service to a customer base of a few hundred thousand Canadians by offering prepaid mobile service that operates on the Bell Mobility network. They are a part of the Virgin Group, which is a larger collection of companies operating around the world involved in everything from airplanes to soft drinks and music. Virgin Mobile Canada proudly boasts that they have won the J. D. Powers & Associates "Highest in Customer Satisfaction with Prepaid Wireless Service" for two years in a row. They claim to be a mobile phone company with a fresh new take and they plan to shake things up giving Canadian consumers a better and simpler mobile service.

Voice network: UMTS
Data network: HSPA+, LTE

Virgin Mobile Canada Customer Service

Mailing Address:
720 King Street West, Suite 905, Toronto, Ontario M5V 2T3

Telephone:
888-999-2321 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Virgin Mobile Canada Question?

Visit the Virgin Mobile Canada Q&A Forum to get answers, ask a question or help others.

Help inform others by sharing your experience with Virgin Mobile Canada

Reviews (3/10 Avg. rating)

Darn, there are no reviews yet for this carrier.

Beware of bring-your-own phone plans

(5 days ago)

We had a 3 year contract with Virgin that ended about a year ago. The plan no longer exists, but we kept it and the old phone since it was a good deal. All of a sudden, we get a $2/month increase. Evidently, the fine print does say that Virgin can change the price at any time with notice. We sig... More

  3/10

BIG MISTAKE

(5 days ago)

After many years with a fairy basic plan and phone, I upgraded to an iPhone and a sweetened deal which was to "reward" me for my years of loyalty. Virgin put a plan on its file which did not contain any of our agreed-upon conditions, and promptly started overbilling. Can't get any resolution with t... More

  1/10

No problems

(16 days ago)

I have been with Virgin Mobile for several years and have had no problems.

  9/10

WORST SERVICE EVER

(18 days ago)

Got two phones with virgin only one came in the mail, waited two weeks and was told it would only take 4 days. When I called after two weeks the phone wasn't even shipped yet although I was paying for the service for both phones. Went to the store and got a phone, there was supposed to be 150 applie... More

  1/10

Frustration and hopelessness

(24 days ago)

I have been with Virgin since they came to Canada and both the customer service and cell service have gotten only worse. You;'re better off paying premium dollar at Bell or Rogers than fighting with these guys. Pros: Network is decent, and only because its on the Bell network. Cons: Customer serv... More

  1/10

Awful website, useless customer care, impenetrable billing

(29 days ago)

Only been with them a couple of months, and found this ratings website because I'm looking to quit them as soon as possible. Just returned from the UK where the Virgin brand is well thought of, so didn't do my 'due diligence' as carefully as I should have. LIke reading the feedback on this site, fo... More

  2/10

Virgin? More like skanks.

(30 days ago)

From the beginning the service has progressed from aggravating to corrupt. Originally had two contracts with nothing but frustration from being assigned a long distance phone number to repetitive calls for payment ahead of due dates. As soon as the first contract was up, I cancelled with a no goin... More

  1/10

No loyalty

(about 1 month ago)

I call in to inquire about their re-newal plans, offers, etc... And they have none! Its worse because now they are requiring for you to pay upfront the cost of the phone. Very disappointed, I should've listened and no gave Virgin a chance, at least my 2 years would be valued.

  3/10

What Customer Service?

(about 1 month ago)

I've been with Virgin for years and they don't care about their customers whatsoever. Please save yourself a headache and don't go with them. They don't seem to have all the information organized either. Sometimes they'd shut off our phone and say we didn't make a payment and then suddenly - oh you... More

  1/10

DO NOT JOIN WITH THIS COMPANY!

(about 1 month ago)

I have been with Telus, Fido, Koodo and now I tried Virgin Mobile because of a promotion they offered. Within 10 days I cancelled the plan, and had to pay my way out because of the fine print of having already used the phone. I was unable to use text, very bad call quality, and the reason I went ove... More

  1/10

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