Virgin Mobile Canada

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Popular Plans

$100 Platinum - 300 Local

  • $100.00 per month

$105 Gold

  • $105.00 per month

Info & Contact

About Virgin Mobile Canada

Virgin Mobile Canada provides cell phone service to a customer base of a few hundred thousand Canadians by offering prepaid mobile service that operates on the Bell Mobility network. They are a part of the Virgin Group, which is a larger collection of companies operating around the world involved in everything from airplanes to soft drinks and music. Virgin Mobile Canada proudly boasts that they have won the J. D. Powers & Associates "Highest in Customer Satisfaction with Prepaid Wireless Service" for two years in a row. They claim to be a mobile phone company with a fresh new take and they plan to shake things up giving Canadian consumers a better and simpler mobile service.

Voice network: CDMA 800/1900 MHz, UMTS
Data network: 1xRTT, EVDO Rev. A, HSPA+, LTE

Virgin Mobile Canada Customer Service

Mailing Address:
720 King Street West, Suite 905, Toronto, Ontario M5V 2T3

888-999-2321 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Virgin Mobile Canada Question?

Visit the Virgin Mobile Canada Q&A Forum to get answers, ask a question or help others.

Help inform others by sharing your experience with Virgin Mobile Canada

Reviews (3/10 Avg. rating)

Darn, there are no reviews yet for this carrier.


(6 days ago)

been on VM prepaid since 1997; airtime the same rate since 1997 and rolls over as long as i top-up before i run out of funds. usually use wi-fi but have eaten up funds by accidentally leaving 3G access on long distance is ridiculous though at rate for air-time plus long distance rate - close t... More



(7 days ago)

It all started off when I went into the Virgin store. I had been told I was eligible for an upgrade and I was so excited (my current phone looks like its been dropped from space). All I had to do was pay my past due ($47 and change). No problem, I pay that as well as my current bill ($133 and change... More


Customer services. ...the worst services I ever had

(8 days ago)

I been dealing with number of issue. Over the years and one issue I been work on over two years now. I ask to have my cell unlock so when I go to UK. I can place a loc Sim card at 2/3 of the cost. Two years later try to unlock after paying 56.50 for it... they told they unlock the wrong phone whic... More


Horrible customer service

(10 days ago)

3 weeks and counting to receive replacement phone and package to send in broken phone. Spoke with customer service every week to find out nothing was sent out after 3 weeks ,,unbelievable. Rude and poorly trained phone representatives. Beyond anything I've experience. Also had to tell them to stop... More


Good coverage

(10 days ago)


Stay away from Virgin Mobile

(17 days ago)

Don't ever go with the virgin mobile. they will charge you for the service you haven't even used at the end when you terminate the service with them.


Worst Customer Service Ever

(18 days ago)

Incorrect billing. Ignorant customer service reps. The last two years with this company have been a nightmare. I can't wait till the last of our 4 contracts are up so we can switch to a better company.


Rip off

(19 days ago)

i had a prepaid plan for 29$ and when i ended service after a month by calling customer care, they said my outstanding is 36. but after a month they called me and said i have outstanding balance of 92 $. they are ripping off customers.


Horrible, never again

(23 days ago)

After being with virgin mobile for at least three years now, I can't bear to be with this company. The outrageous data charges, shotty customer service, annoying social media reps that don't actually do anything. My bill for two months when I went home to my family farm was $577. It's no wonder... More


Stay away from it.

(23 days ago)

The worse service I've ever dealt with, stay away from it. Aggressive and dishonest service, ignorant customer service. After 2 years they dump me like a dog.


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