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Info & Contact


About Virgin Mobile Canada

Virgin Mobile Canada provides cell phone service to a customer base of a few hundred thousand Canadians by offering prepaid mobile service that operates on the Bell Mobility network. They are a part of the Virgin Group, which is a larger collection of companies operating around the world involved in everything from airplanes to soft drinks and music. Virgin Mobile Canada proudly boasts that they have won the J. D. Powers & Associates "Highest in Customer Satisfaction with Prepaid Wireless Service" for two years in a row. They claim to be a mobile phone company with a fresh new take and they plan to shake things up giving Canadian consumers a better and simpler mobile service.

Voice network: UMTS
Data network: HSPA+, LTE

Virgin Mobile Canada Customer Service

Mailing Address:
720 King Street West, Suite 905, Toronto, Ontario M5V 2T3

Telephone:
888-999-2321 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Virgin Mobile Canada Question?

Visit the Virgin Mobile Canada Q&A Forum to get answers, ask a question or help others.

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Reviews (3/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

data is not available for all the applications

(12 days ago)

Customer service explained that it has to do with the towers ;(. But the data works for other applications. Cheap plan, lousy support?

Customer service explained that it has to do with the towers ;(. But the data works for other applications. Cheap plan, lousy support?

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3/10

worst service ever

(22 days ago)

hands down the worst service from any company i have ever been with ever. The service help is rude and useless. avoid them at all costs

hands down the worst service from any company i have ever been with ever. The service help is rude and useless. avoid them at all costs

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1/10

Great price, Quality service!

(about 1 month ago)

Been with Virgin for about a year now, upgraded my already good deal to a even better deal last Black Friday. Coming from Bell, this was a great transition. Same quality but less money. Only issue I can recall was I purchased a roaming package for Cuba, but it never worked.... was promised a refund... More

Been with Virgin for about a year now, upgraded my already good deal to a even better deal last Black Friday. Coming from Bell, this was a great transition. Same quality but less money. Only issue I can recall was I purchased a roaming package for Cuba, but it never worked.... was promised a refund the first time I called, didn't happen.. called again, and refund was issued with an apology. Customer service has always been pleasant, no nasty wait time or BS.

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9/10

I Hate Virgin Mobile Canada and would recommend everyone not to use their service.

(about 1 month ago)

VIRGIN Sucks....Just ripping off money....all the customer service people say something and when the total bill comes up it shows up something different

VIRGIN Sucks....Just ripping off money....all the customer service people say something and when the total bill comes up it shows up something different

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1/10

What crap for service.

(about 1 month ago)

My current plan is comming to an end. Thankfully! because the phone I am currently using is about done. So, i was told my phone shipped and that I could use a tracking number...it works...sort of...but the message does not have an estimated arrival date, nor a progress line from shipping to being... More

My current plan is comming to an end. Thankfully! because the phone I am currently using is about done. So, i was told my phone shipped and that I could use a tracking number...it works...sort of...but the message does not have an estimated arrival date, nor a progress line from shipping to being out there in postal land. This is through the Virgine mobile site under tracking. They say that it is Canada Post's responsability to update it. It took three days for these idiots to post this; "Order Status: Yay! Your Moto X Play has been shipped, and should arrive in" . That's it. This is the complete order details that they wish to convey to me. Can't even do a simple thing like taking a little time with customer care and finding out for me. No, they dirrected me to Canada Post because it isn't their job. But they certainly don't mind my paying for their overpriced, gouging fucking service! Assholes!

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3/10

Loyalty no brainer

(about 1 month ago)

Good service, no issues with Virgin as a carrier, however they are expensive, have very costly data plans and are not willing to offer me anything to stay. Been a customer for over 10 years, but not willing to match a competitors rate.

Good service, no issues with Virgin as a carrier, however they are expensive, have very costly data plans and are not willing to offer me anything to stay. Been a customer for over 10 years, but not willing to match a competitors rate.

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7/10

worst service ever

(about 1 month ago)

i had a bring your own phone plan, Virgin kept sending me emails to update to a contract, eventually i saw a promo that offered a LG G3 with a 2 years gold contract and they would give me a 200$ visa card, so i tough that was a good deal so i ordered the phone, 2 customer service agent confirmed tha... More

i had a bring your own phone plan, Virgin kept sending me emails to update to a contract, eventually i saw a promo that offered a LG G3 with a 2 years gold contract and they would give me a 200$ visa card, so i tough that was a good deal so i ordered the phone, 2 customer service agent confirmed that i was either gona get the 200$ visa or a 200$ in store credit, so i agreed. First of they made a mistake in my adress, and the phone was sent back to virgin, after a while i called to ask when will i get the phone and the agent told me once they recive it i would have to start over the order by calling them back, so i asked will i still get the 200$ card he said no, so first of they made a mistake in my adress and then tells me i no longer get the promo, anyways Virgin Sucks, period they dont note their file, everytime you call you have to start over,

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1/10

Customer Care ( VIP is a Lie)

(2 months ago)

Called in today to make changes to my account and was talked down to by the Care Specialist they then hung up on me after I requested speaking to a Supervisor. I have 4 phones with this company and will be taking my buissness elsewhere. They say you are a "Virgin Important Person" but that's a who... More

Called in today to make changes to my account and was talked down to by the Care Specialist they then hung up on me after I requested speaking to a Supervisor. I have 4 phones with this company and will be taking my buissness elsewhere. They say you are a "Virgin Important Person" but that's a whole lot of smoke.

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1/10

absolutely terrible

(2 months ago)

Absolute scammers. I dont know how the get away with ripping off their customers so much. I would top up every month, but yet they STILL WOULD NOT LET ME TEXT. what a waste of money. Absolutely terrible, stay away from these money hungry bastards

Absolute scammers. I dont know how the get away with ripping off their customers so much. I would top up every month, but yet they STILL WOULD NOT LET ME TEXT. what a waste of money. Absolutely terrible, stay away from these money hungry bastards

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1/10

Virgin is the best supplier in Mobiles

(2 months ago)

l have been with Virgin for 2 years and l have never had a problem with either their billing or their support department... Virgin notifies me each month what my monthly charge is and it is always the same unless l went over my 300 minutes which they waved at times... Keep up the good work.

l have been with Virgin for 2 years and l have never had a problem with either their billing or their support department... Virgin notifies me each month what my monthly charge is and it is always the same unless l went over my 300 minutes which they waved at times... Keep up the good work.

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10/10