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$100 Platinum

  • $100.00 per month

$105 BYOP

  • $105.00 per month

$105 Silver

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Popular Phones


LG X Power

  • $0 - $299

LG G5

  • 8 /10
  • $0 - $1219
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Sony Xperia XA

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Info & Contact


About Virgin Mobile Canada

Virgin Mobile Canada provides cell phone service to a customer base of a few hundred thousand Canadians by offering prepaid mobile service that operates on the Bell Mobility network. They are a part of the Virgin Group, which is a larger collection of companies operating around the world involved in everything from airplanes to soft drinks and music. Virgin Mobile Canada proudly boasts that they have won the J. D. Powers & Associates "Highest in Customer Satisfaction with Prepaid Wireless Service" for two years in a row. They claim to be a mobile phone company with a fresh new take and they plan to shake things up giving Canadian consumers a better and simpler mobile service.

Voice network: UMTS
Data network: HSPA+, LTE

Virgin Mobile Canada Customer Service

Mailing Address:
720 King Street West, Suite 905, Toronto, Ontario M5V 2T3

Telephone:
888-999-2321 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Virgin Mobile Canada Question?

Visit the Virgin Mobile Canada Q&A Forum to get answers, ask a question or help others.

I rate Virgin Mobile Canada:

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Reviews (3/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Virgin Mobile service stinks!!!!

(18 hours ago)

Virgin Mobile service stinks!!!! NOT once did they call me when I had my cell in for service - I had to follow up several times ( took the phone in on 28 May, 2016- still waiting for someone to call me). Last call turned nasty as they told me my 6 month old phone is unrepairable and is being retur... More

Virgin Mobile service stinks!!!! NOT once did they call me when I had my cell in for service - I had to follow up several times ( took the phone in on 28 May, 2016- still waiting for someone to call me). Last call turned nasty as they told me my 6 month old phone is unrepairable and is being returned to shop - only shop and customer service don't seem to share the same info. I've been given an offer to upgrade BUT I still have to PAY them $66 or stay with an unrepairable phone????? The customer service I received is damaging and I really dont' want to be a member with Virgin anymore!!!!!! The service stinks!!!! Over $66 really Virgin - If I were you I would have paid out an unhappy customer, damage control? I'm so done with you!!!!! Word of mouth is my last comment to you!!!!!

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1/10

No bars

(10 days ago)

Live in west vancouver bear caulfeild. I either get no service or my calls would fail at lesst twice every time I make a phone call.

Live in west vancouver bear caulfeild. I either get no service or my calls would fail at lesst twice every time I make a phone call.

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1/10

time to leave Virgin mobile

(12 days ago)

i have belonged to Virgin Mobile for years even before my family and many people at work ever heard of the company. I liked it because I paid $100. and then tax so it was cheaper than Bell. Then Bell came along with the same price offer. This was the last straw I called 611 and couldn't understan... More

i have belonged to Virgin Mobile for years even before my family and many people at work ever heard of the company. I liked it because I paid $100. and then tax so it was cheaper than Bell. Then Bell came along with the same price offer. This was the last straw I called 611 and couldn't understand the guy accent and he kept asking me something 3x like Penny Penny Penny instead of letting me answer. I asked if I could speak with his supervisor and he cut me off. I called back to get someone else who put me on hold for a technician then came back on and said she created a ticket so then she would put me on hold for a technician. I said wait.. what was the first hold for? Ok nevermind on hold and 27 minutes later feel I'm the butt of a joke and hang up. Hello Bell I've missed you. Goodbye cheap virgin who send you text messages in the middle of the night from other countries where it's daytime there but I'm sleeping only to pick up my cell phone to read We care about you at Virgin and don't want to let you go we want to help you and get to the root of your problem. Meanwhile just awoke me at 2 am in the morning for that message. Good bye VIrgin. back to Ma Bell.....

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1/10

STAY AWAY FROM VIRGIN MOBILE!

(15 days ago)

Where can I even begin to start with this absolute fraud of a company...first off I want to say I have been a customer for 5 years and since day one it has given me problems. When I first got my blackberry 5 years ago I signed up with the latest blackberry bold which actually was touch screen and v... More

Where can I even begin to start with this absolute fraud of a company...first off I want to say I have been a customer for 5 years and since day one it has given me problems. When I first got my blackberry 5 years ago I signed up with the latest blackberry bold which actually was touch screen and very updated for a blackberry. Well the excitement didn't last very long since one morning I woke up and my phone which was charging overnight actually melted and was as hot as a stove top on max!! It took the phone about 5 hours to actually cool down so I could bring it back to the store. Well these clowns then told me that I couldn't receive a loner phone in the meantime while they shipped my phone out to repair, I don't know why since it is very inconvenient in this modern day to not have a phone.. So they then said they would send me one in the mail in about 7-10 business days! Who wants that? ANYWAY IT GETS WORSE... It took them about a month to get my LONER PHONE because they kept messing up every time they mailed it out so my father had to go out of his way to go pick up a loner phone all the way down town Toronto. Anyways it then took FOUR MONTHS, not kidding, for these extremely untrained people to get back to me on whether the phone was going to be repaired or they were going to give me a new one. This wasn't rocket science and even a toddler could of told you just by looking at the melted phone that it would be impossible to repair. All this resulted in them sending me a new phone and they sent me a shitty blackberry curve when I first signed up with the latest touch screen bold!!! Now the recent story with this horrible company is that I had to go on vacation for about two months for family reasons. So I called them in May to suspend my line and the other clown on the line told me they suspended it and to call back when I got back from my trip to activate it again... He even threw the have a nice trip in there.... A&)hole. I then receive a notice a week before I came back from my trip that I received a letter in the mail that Virgin mobile has been trying to contact me and that I have two phone bills that were unpaid that needed to be dealt with ASAP before the account went to credit collection!!! Who wants that!??? So I called while I was on my trip so settle this and these people told me they never got a notice saying that I was on vacation and that even though the account was suspended, you still get billed for the complete months!!! Then WTH is the point of suspending!? Other phone companies charge you a way smaller fee if it suspended for the month, not the entire bill! Mind you that the guy you suspended my account completely left that entire part out! I was so fed up that I called Virgin when I came back and actually cancelled the whole account. I wanted to be done with them for good! So I paid 425 dollars to cancel which is a nice amount of money considering I'm also a student. Not to mention they also didn't tell me I had 200 dollars worth of credits with them and if I never noticed they were going to let me pay 625 to cancel! I asked if this was the complete total to cancel and be done with them for good and if there were going to be any other surprises at all like their past over charges and the guy said NO. He said that was the full total to cancel out and be done with them forever and that my balance was now at 0. And GUESS WHAT!? One month later I receive a bill of 200 dollars for charges I don't even know about that I am still waiting to hear back from them about!!!! I HATE THIS COMPANY. It is a complete joke and extremely unprofessional. I have read many other terrible reviews similar to mine and to be honest I feel as if this company is actually robbing people of their money. I am with Telus now and they are so straight up about allllllll the charges on your bill and haven't had one problem yet. BE CAREFUL PEOPLE!! VIRGIN MOBILE IS A HUGE SCAM THAT WILL BRING YOU HEADACHES!

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1/10

Plan increased by 5$ without notice

(24 days ago)

They increased my bill by 5$ without noticing me, all they did was crdit the month but they wont give me back my plan because its "not available anymore"... liars. They make the rules and consummer is the real loser making buisness with them.

They increased my bill by 5$ without noticing me, all they did was crdit the month but they wont give me back my plan because its "not available anymore"... liars. They make the rules and consummer is the real loser making buisness with them.

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1/10

Disappointed

(about 1 month ago)

Had a terrible experience at South center mall on Saturday June 18, 2016. Two of the most sloppy unorganized employees i have ever dealt with. Had to go to Best Buy to get new phone. I cannot believe these two can work in harmony at all. The young man was late for work and very disrespectful tow... More

Had a terrible experience at South center mall on Saturday June 18, 2016. Two of the most sloppy unorganized employees i have ever dealt with. Had to go to Best Buy to get new phone. I cannot believe these two can work in harmony at all. The young man was late for work and very disrespectful towards his female co worker.

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1/10

Garbage Company and lies

(about 1 month ago)

Company promises many things then says it never happened. Always hidden fees, Bill price is never the same even though I don't exceed limits. Customer service is 9 times out of 10 people who hate their jobs..

Company promises many things then says it never happened. Always hidden fees, Bill price is never the same even though I don't exceed limits. Customer service is 9 times out of 10 people who hate their jobs..

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1/10

Virgin Premium Select coverage is a waste of money

(about 1 month ago)

So my iphone 6 broke and I had paid for the $10/month premium select coverage. I went in to Virgin, they could not replace the phone or even look at it. They just gave me a number which was useless as I had no phone to call with. Anyways, I went in to the office early and called from there, t... More

So my iphone 6 broke and I had paid for the $10/month premium select coverage. I went in to Virgin, they could not replace the phone or even look at it. They just gave me a number which was useless as I had no phone to call with. Anyways, I went in to the office early and called from there, they said there is no loaner available (even though the brochure says there is), so I was told due to my location, there would be a phone out to me in 4 business days. As I use it for work, this was a complete nightmare. No one could be bothered. I called their customer line, went back in to the store, but I was left without a phone for 4 days. I eventually went to a friends place 2 days later who used to fix phones, and he was able to get it working again by quickly popping it open and replacing a small part. So I was back in business, but... Turns out the $249 deposit to replace the phone was non-refundable, even if the replacement phone was returned completely unopened. So I was still out $249. In the end, I just took the new replacement and returned my old, now working phone. I was without service for 2 days, which would have been 4 if I didn't get it looked at locally. All in all, the service is not as advertised. I received no loaner, customer service was completely useless, and I paid $249 + $10/month for a service I don't need.

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2/10

unannounced rate increase of $5

(about 1 month ago)
5/10

Not enough data or minutes for the premium that you pay

(about 1 month ago)

The prices are similar to Bell, Koodo, and Fido. They are slightly cheaper than rogers and eastlink. But you get the least amount of data and minutes that you will find for the price you pay. Also, in order to get a good phone, you need to be on a gold plan, starting at $50, or a platinum plan start... More

The prices are similar to Bell, Koodo, and Fido. They are slightly cheaper than rogers and eastlink. But you get the least amount of data and minutes that you will find for the price you pay. Also, in order to get a good phone, you need to be on a gold plan, starting at $50, or a platinum plan starting at $80, so I think thats a bad setup

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4/10