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About Virgin Mobile Canada

Virgin Mobile Canada provides cell phone service to a customer base of a few hundred thousand Canadians by offering prepaid mobile service that operates on the Bell Mobility network. They are a part of the Virgin Group, which is a larger collection of companies operating around the world involved in everything from airplanes to soft drinks and music. Virgin Mobile Canada proudly boasts that they have won the J. D. Powers & Associates "Highest in Customer Satisfaction with Prepaid Wireless Service" for two years in a row. They claim to be a mobile phone company with a fresh new take and they plan to shake things up giving Canadian consumers a better and simpler mobile service.

Voice network: UMTS
Data network: HSPA+, LTE

Virgin Mobile Canada Customer Service

Mailing Address:
720 King Street West, Suite 905, Toronto, Ontario M5V 2T3

Telephone:
888-999-2321 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Virgin Mobile Canada Question?

Visit the Virgin Mobile Canada Q&A Forum to get answers, ask a question or help others.

I rate Virgin Mobile Canada:

Help inform others by sharing your experience with Virgin Mobile Canada

Reviews (3/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Awful awful company!!!!!

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I have never dealt with such a crappy cell phone company ever! Not only did they try and charge us almost every month for data that wasn't used on a phone that didn't even have a data plan but once we paid the account off and cancelled the contract they still send bills every month. Don't ever go wi... More

I have never dealt with such a crappy cell phone company ever! Not only did they try and charge us almost every month for data that wasn't used on a phone that didn't even have a data plan but once we paid the account off and cancelled the contract they still send bills every month. Don't ever go with Virgin Mobile!!!

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VIRGIN MOBILE ARE ABSOLUTE CROOKS!!!

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I have been a loyal Virgin Mobile customer for over 3 years now. I wanted to unlock my virgin mobile I-phone 5S. The charge was supposed to be $57.50. I called the customer service number and gave them my credit card number. Big Mistake! The agent at the other end charged an amount and unlocked my p... More

I have been a loyal Virgin Mobile customer for over 3 years now. I wanted to unlock my virgin mobile I-phone 5S. The charge was supposed to be $57.50. I called the customer service number and gave them my credit card number. Big Mistake! The agent at the other end charged an amount and unlocked my phone. I check my credit card charge and see that I was charged $5,750!!! I immediately called the customer service line and informed them they had mischarged me by a huge amount. I requested them to immediately reverse the payment and charge the correct amount. The mistake was on their end and expected them to take ownership of their mistake and rectify it. But they refused to reverse the payment saying it was against company policy to reverse a big amount and that they would not be able to credit my account. I am by no means a rich person that can afford to blow away $5,700 for a mistake made by Virgin Mobile. I need money to pay my bills, food, grocery, utilities etc from my credit card. They incessantly replied that they would only be able to pay me the remaining amount by cheque after 15 days!! How ridiculous can it be? I pay by credit card and they refuse to correct their mistake and credit me back electronically and want to pay me by cheque that too after 10-15 days!! That is not only unprofessional but also highly unethical. Now they are sitting on top of my money that they have done ABSOLUTELY NOTHING TO EARN refuse to pay me back right away. $5,750 is not a small amount not just for a person of modest means like myself, but even for high earning professionals. I feel cheated and taken advantage of by Virgin. I called them multiple times to speak with the manager but I would just be allowed to speak to the front line agent who would be adamant that the mistake cannot be corrected. I feel taken advantage of and tossed out like garbage. I do not know what to do and how to resolve the issue. On top of that, they put a credit memo on my account charging me for the amount I we them for the last month WITHOUT my consent. Now I have a credit of $5,600 sitting on my Virgin Mobile bill and a credit card charge of $5750 on my bank statement. I am leaving Canada in 3 days and needed to pay off my tab. This has been a horrifying experience. I WOULD NOT RECOMMEND VIGIN MOBILE TO ANYONE!!

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1/10

i am so disappointed with virgin mobile they are giving me the run around and takes them a long time to send me my phone back that they said they wil

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1/10

great coverage

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9/10

crappy service

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I have been with virgin mobile for over 7 years. I wanted to upgrade to the iPhone 6s; telus has the phone on for $100 on a premium plan and offered me 2Gbs for $90s/month. I called virgin mobile and asked what their offers were. $300 for the iPhone 6s but they will give me $50 off and $90 for 1GB/m... More

I have been with virgin mobile for over 7 years. I wanted to upgrade to the iPhone 6s; telus has the phone on for $100 on a premium plan and offered me 2Gbs for $90s/month. I called virgin mobile and asked what their offers were. $300 for the iPhone 6s but they will give me $50 off and $90 for 1GB/month. I was appalled at the loyalty and asked to speak to a manager because the gentlemen on the phone was extremely unpleasant. I said once I sign another contract with another company I will terminate my contract with virgin. the gentlemen told me to go ahead. I then spoke to a supervisor who told me the same thing.

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Try returning a phone at a retail store of Virgins

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I have been with Virgin Mobile from the early days. Terrible experience at Maple view Mall in Burlington. Needed a new phone for my 85 year old parents who needed a large screen to see. Bought one of their Smart Phones as advised by the store rep. Parents had a difficult time using it so I wen... More

I have been with Virgin Mobile from the early days. Terrible experience at Maple view Mall in Burlington. Needed a new phone for my 85 year old parents who needed a large screen to see. Bought one of their Smart Phones as advised by the store rep. Parents had a difficult time using it so I went back to the store to buy an old version flip phone and return the other one. Did not have the original packaging and was advised that I needed the original packaging. Found it after my parents looked for it for days only to be told I was 5 days over the due date. I told the store rep this was ridiculous but told me that it was not returnable over 14 days. I asked for the Virgin Customer service line only to be told that I was wasting my time and they would not do anything for me. I informed him that this was not really the response I was looking for and he suggested that I could go to another provider. Anyway I called the Customer Service line only to be told that Virgin itself could do nothing as it was a retail transaction and I need to go to the store where I purchased. Over an hour got no where and was told nothing could be done...getting the heck out of this plan-really terrible Customer Service. In this day and age I expected better but was sadly disappointed.

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1/10

Virgin Mobile service stinks!!!!

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Virgin Mobile service stinks!!!! NOT once did they call me when I had my cell in for service - I had to follow up several times ( took the phone in on 28 May, 2016- still waiting for someone to call me). Last call turned nasty as they told me my 6 month old phone is unrepairable and is being retur... More

Virgin Mobile service stinks!!!! NOT once did they call me when I had my cell in for service - I had to follow up several times ( took the phone in on 28 May, 2016- still waiting for someone to call me). Last call turned nasty as they told me my 6 month old phone is unrepairable and is being returned to shop - only shop and customer service don't seem to share the same info. I've been given an offer to upgrade BUT I still have to PAY them $66 or stay with an unrepairable phone????? The customer service I received is damaging and I really dont' want to be a member with Virgin anymore!!!!!! The service stinks!!!! Over $66 really Virgin - If I were you I would have paid out an unhappy customer, damage control? I'm so done with you!!!!! Word of mouth is my last comment to you!!!!!

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1/10

No bars

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Live in west vancouver bear caulfeild. I either get no service or my calls would fail at lesst twice every time I make a phone call.

Live in west vancouver bear caulfeild. I either get no service or my calls would fail at lesst twice every time I make a phone call.

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1/10

time to leave Virgin mobile

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i have belonged to Virgin Mobile for years even before my family and many people at work ever heard of the company. I liked it because I paid $100. and then tax so it was cheaper than Bell. Then Bell came along with the same price offer. This was the last straw I called 611 and couldn't understan... More

i have belonged to Virgin Mobile for years even before my family and many people at work ever heard of the company. I liked it because I paid $100. and then tax so it was cheaper than Bell. Then Bell came along with the same price offer. This was the last straw I called 611 and couldn't understand the guy accent and he kept asking me something 3x like Penny Penny Penny instead of letting me answer. I asked if I could speak with his supervisor and he cut me off. I called back to get someone else who put me on hold for a technician then came back on and said she created a ticket so then she would put me on hold for a technician. I said wait.. what was the first hold for? Ok nevermind on hold and 27 minutes later feel I'm the butt of a joke and hang up. Hello Bell I've missed you. Goodbye cheap virgin who send you text messages in the middle of the night from other countries where it's daytime there but I'm sleeping only to pick up my cell phone to read We care about you at Virgin and don't want to let you go we want to help you and get to the root of your problem. Meanwhile just awoke me at 2 am in the morning for that message. Good bye VIrgin. back to Ma Bell.....

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1/10

STAY AWAY FROM VIRGIN MOBILE!

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Where can I even begin to start with this absolute fraud of a company...first off I want to say I have been a customer for 5 years and since day one it has given me problems. When I first got my blackberry 5 years ago I signed up with the latest blackberry bold which actually was touch screen and v... More

Where can I even begin to start with this absolute fraud of a company...first off I want to say I have been a customer for 5 years and since day one it has given me problems. When I first got my blackberry 5 years ago I signed up with the latest blackberry bold which actually was touch screen and very updated for a blackberry. Well the excitement didn't last very long since one morning I woke up and my phone which was charging overnight actually melted and was as hot as a stove top on max!! It took the phone about 5 hours to actually cool down so I could bring it back to the store. Well these clowns then told me that I couldn't receive a loner phone in the meantime while they shipped my phone out to repair, I don't know why since it is very inconvenient in this modern day to not have a phone.. So they then said they would send me one in the mail in about 7-10 business days! Who wants that? ANYWAY IT GETS WORSE... It took them about a month to get my LONER PHONE because they kept messing up every time they mailed it out so my father had to go out of his way to go pick up a loner phone all the way down town Toronto. Anyways it then took FOUR MONTHS, not kidding, for these extremely untrained people to get back to me on whether the phone was going to be repaired or they were going to give me a new one. This wasn't rocket science and even a toddler could of told you just by looking at the melted phone that it would be impossible to repair. All this resulted in them sending me a new phone and they sent me a shitty blackberry curve when I first signed up with the latest touch screen bold!!! Now the recent story with this horrible company is that I had to go on vacation for about two months for family reasons. So I called them in May to suspend my line and the other clown on the line told me they suspended it and to call back when I got back from my trip to activate it again... He even threw the have a nice trip in there.... A&)hole. I then receive a notice a week before I came back from my trip that I received a letter in the mail that Virgin mobile has been trying to contact me and that I have two phone bills that were unpaid that needed to be dealt with ASAP before the account went to credit collection!!! Who wants that!??? So I called while I was on my trip so settle this and these people told me they never got a notice saying that I was on vacation and that even though the account was suspended, you still get billed for the complete months!!! Then WTH is the point of suspending!? Other phone companies charge you a way smaller fee if it suspended for the month, not the entire bill! Mind you that the guy you suspended my account completely left that entire part out! I was so fed up that I called Virgin when I came back and actually cancelled the whole account. I wanted to be done with them for good! So I paid 425 dollars to cancel which is a nice amount of money considering I'm also a student. Not to mention they also didn't tell me I had 200 dollars worth of credits with them and if I never noticed they were going to let me pay 625 to cancel! I asked if this was the complete total to cancel and be done with them for good and if there were going to be any other surprises at all like their past over charges and the guy said NO. He said that was the full total to cancel out and be done with them forever and that my balance was now at 0. And GUESS WHAT!? One month later I receive a bill of 200 dollars for charges I don't even know about that I am still waiting to hear back from them about!!!! I HATE THIS COMPANY. It is a complete joke and extremely unprofessional. I have read many other terrible reviews similar to mine and to be honest I feel as if this company is actually robbing people of their money. I am with Telus now and they are so straight up about allllllll the charges on your bill and haven't had one problem yet. BE CAREFUL PEOPLE!! VIRGIN MOBILE IS A HUGE SCAM THAT WILL BRING YOU HEADACHES!

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