Virgin Mobile Canada

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Popular Plans

$10 Commitment-Free Data

  • $10.00 per month

$10 Monthly Prepaid

  • $10.00 per month

$100 BlackBerry

  • $100.00 per month
See All

Popular Phones

Apple iPhone 6 Plus

Apple iPhone 6 Plus

Apple iPhone 6

Apple iPhone 6

Sony Xperia T3

Sony Xperia T3

Info & Contact

About Virgin Mobile Canada

Virgin Mobile Canada provides cell phone service to a customer base of a few hundred thousand Canadians by offering prepaid mobile service that operates on the Bell Mobility network. They are a part of the Virgin Group, which is a larger collection of companies operating around the world involved in everything from airplanes to soft drinks and music. Virgin Mobile Canada proudly boasts that they have won the J. D. Powers & Associates "Highest in Customer Satisfaction with Prepaid Wireless Service" for two years in a row. They claim to be a mobile phone company with a fresh new take and they plan to shake things up giving Canadian consumers a better and simpler mobile service.

Voice network: CDMA 800/1900 MHz, UMTS
Data network: 1xRTT, EVDO Rev. A, HSPA+, LTE

Virgin Mobile Canada Customer Service

Mailing Address:
720 King Street West, Suite 905, Toronto, Ontario M5V 2T3

Telephone:
888-999-2321 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Virgin Mobile Canada Question?

Visit the Virgin Mobile Canada Q&A Forum to get answers, ask a question or help others.

Help inform others by sharing your experience with Virgin Mobile Canada

Reviews (3/10 Avg. rating)

Darn, there are no reviews yet for this carrier.

At your own risk

(9 days ago)

Long story short: I got billed $230 in July 2014, my usual monthly bill is $100. I called them, they told me I was being billed for both the months of June and July since they had attempted to process a payment in June and it did not work. I called my credit card company, VISA (my credit card had... More

  1/10

I hate virgin mobile

(15 days ago)

The customer service centre is a joke, they are always argumentitive and rude. I can never get an honest straightforward answere from them about anything on my bill.

  2/10

Prices keep increasing!

(15 days ago)

When I first got a cell phone, I had an unlimited everything plan plus 6GB of data, for $55/month, wow! And then it finally came time for a new phone, so I went to Virgin, who I had my phone with for 2 + years, and they told me I couldn't transfer my old plan over to a new phone because they no long... More

  2/10

Be Aware!!!!!! Virgin charges for service they don't provide

(23 days ago)

Be aware!! My phone was broken and I called Virgin to put my account on hold till I got another phone. they continued to bill me. When I called them they told me the account was suspended not cancelled. BE AWARE! VIRGIN STILL BILL WHEN YOUR ACCOUNT IS SUSPENDED!. Apparently you have to ask the... More

  1/10

You actually listened and helped sort something out for us instead of trying to talk us into something we cant afford

(about 1 month ago)

we just signed up with them for our kids and they were more than helpful and accommodating would highly recommend them to any one looking for a easy plan for kids texting, thanks folks at virgin customer service was great!!!!!!!

  10/10

Open foreign competition in Canada

(about 1 month ago)

They change their offered plans without notifying users that theirs no longer exist. Horrific customer service. Rates are absurd. They even count minutes against you while talking to them. Virgin mobile charging virgin mobile customers to talk about virgin mobile phone plans? Pass

  1/10

Stay away from virgin mobile

(about 1 month ago)

These guys are the worst. Their online system is very poor, and don't get me started on customer service. Absolutely the worst customer service ever. Time and Time again all i hear is there is nothing they can do. weather its payment disputes, plan alterations, just following up because they never a... More

  1/10

Customer service agent didn't seem thrilled to help with issue

(2 months ago)

I was given an old prepaid flip phone from my former neighbour since my smartphone broke (different company). I tried setting up the phone on the virgin mobile website, experienced some difficulties and phoned customer service for advice. The first agent said just follow the instructions, they are e... More

  3/10

Good service

(2 months ago)

When I've had issues with my account or want to add something and want a better explanation than what is on their website, their customer service has been very helpful. I get an email and text when my bill is ready for online viewing. Haven't had any issues with them, and coverage in Caledonia, ON... More

  8/10

Customer service is awful!

(2 months ago)

I had so much trouble with Virgin Mobile's customer service! Also, their website is terrible. I'm looking for a new provider. Sure glad I have an unlocked Google phone.

  3/10

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