Virgin Mobile Canada

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Popular Plans

$10 Commitment-Free Data

  • $10.00 per month

$100 BlackBerry

  • $100.00 per month

$100 Platinum

  • $100.00 per month
See All

Popular Phones

Samsung Galaxy S6 Edge

Samsung Galaxy S6 Edge

Samsung Galaxy S6

Samsung Galaxy S6

HTC Desire 510

HTC Desire 510

Info & Contact

About Virgin Mobile Canada

Virgin Mobile Canada provides cell phone service to a customer base of a few hundred thousand Canadians by offering prepaid mobile service that operates on the Bell Mobility network. They are a part of the Virgin Group, which is a larger collection of companies operating around the world involved in everything from airplanes to soft drinks and music. Virgin Mobile Canada proudly boasts that they have won the J. D. Powers & Associates "Highest in Customer Satisfaction with Prepaid Wireless Service" for two years in a row. They claim to be a mobile phone company with a fresh new take and they plan to shake things up giving Canadian consumers a better and simpler mobile service.

Voice network: CDMA 800/1900 MHz, UMTS
Data network: 1xRTT, EVDO Rev. A, HSPA+, LTE

Virgin Mobile Canada Customer Service

Mailing Address:
720 King Street West, Suite 905, Toronto, Ontario M5V 2T3

888-999-2321 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Virgin Mobile Canada Question?

Visit the Virgin Mobile Canada Q&A Forum to get answers, ask a question or help others.

Help inform others by sharing your experience with Virgin Mobile Canada

Reviews (3/10 Avg. rating)

Darn, there are no reviews yet for this carrier.

I like virgin they have good plans and good service I've been with them for 2 years and have had no problems

(2 days ago)



(7 days ago)

its very expensive but best network and data speed.


Crap for service...has cost us dearly

(9 days ago)

Faulty phone,,,32 days old at the time of failure....35 days later they have not assessed the phone yet and it took over 15 days just to get a loaner. But they want the bill paid on time. This phone is used in business and has cost us untold grief. Do not even look at Virgin


Terrible coverage and even worse customer service

(16 days ago)

Delay of about 2 hours for most texts (90%). Phone was sent for repair, but it came back saying that there is nothing wrong with it. Problem persists. Called customer service and all they want to do is upgrade my phone, meaning I will have to get a new phone and be locked in for another 2 years. No... More


I hate it And don't recommend it to anyone

(28 days ago)

I will lose network at a lot of areas all over the city and sometimes even when it says I have full bars I will not receive text msg at times



(about 1 month ago)

I used to be a Bell customer for over 4 years, both for my mobile and home services. Since I stayed with them for that amount of time, hence it entitled me to their so-called loyalty plans, which I benefited. Fast forward to the current time, I noticed in my last bell bill that they have added addi... More


Great Connection.. Great Service Attitude

(about 1 month ago)

Great connection. Voice on both lines clear and always have 3 bars in the lower suite where I live. full bars always when out. Virgin Mobile is a relief compared to many of the same level competition out there. No hidden costs, what you pay for is what you get. Customer Service attitude is very frie... More


Worst. Service.

(about 1 month ago)

We travelled a three times to the States and wanted our plan suspended every time. Every time, we were told it was possible and then that it was done, and it NEVER was. We were transfered to several departments, talked to supervisors - it didn't change anything. We always still were charged for our... More



(about 1 month ago)

They have a strange divided system of pre-paid and post-paid and there are lots of problems transferring between them. I've had some really frustrating times trying to get simple things done, clueless employees, multiple mistakes that take months to fix, and they frequently make you run to their sto... More


Virgin Mobile Canada - a heartless company!

(about 1 month ago)

I don't even know how to explain how badly I have been treated by Virgin Mobile employees. It started with the manager where I bought the phone. Jerôme at Carrefour Laval (QC). I had the worst connection problems with my phone. Would be getting messages and email a day later. The sound was terrible,... More


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