Virgin Mobile Canada

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Popular Plans

$10 Commitment-Free Data

  • $10.00 per month

$100 BlackBerry

  • $100.00 per month

$100 Platinum

  • $100.00 per month
See All

Popular Phones

BlackBerry Classic

BlackBerry Classic

Samsung Galaxy Alpha

Samsung Galaxy Alpha

Apple iPhone 6 Plus

Apple iPhone 6 Plus

Info & Contact

About Virgin Mobile Canada

Virgin Mobile Canada provides cell phone service to a customer base of a few hundred thousand Canadians by offering prepaid mobile service that operates on the Bell Mobility network. They are a part of the Virgin Group, which is a larger collection of companies operating around the world involved in everything from airplanes to soft drinks and music. Virgin Mobile Canada proudly boasts that they have won the J. D. Powers & Associates "Highest in Customer Satisfaction with Prepaid Wireless Service" for two years in a row. They claim to be a mobile phone company with a fresh new take and they plan to shake things up giving Canadian consumers a better and simpler mobile service.

Voice network: CDMA 800/1900 MHz, UMTS
Data network: 1xRTT, EVDO Rev. A, HSPA+, LTE

Virgin Mobile Canada Customer Service

Mailing Address:
720 King Street West, Suite 905, Toronto, Ontario M5V 2T3

Telephone:
888-999-2321 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Virgin Mobile Canada Question?

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Reviews (3/10 Avg. rating)

Darn, there are no reviews yet for this carrier.

Good to deal with

(6 days ago)

Always found they explain things well. Wife and I have had 4 phones with them so far. This last time they waved the remaining $93 I had left on my phone to pay if I upgraded which I did to the XTE Grand X. For $149 or a $30 two year plan this phone is great. It is only this cheap because XTE wants t... More

  8/10

Bad service and Bad phone

(7 days ago)

Bought the phone in Nov and in Dec it stopped working. They would not let me cancel my contract and did not give me a new phone. They send my phone away for repair and gave me a crappy replacement but still charged me the same monthly fee. My wife got the same phone a LG Nexus and hers stopping w... More

  1/10

Just awful.

(16 days ago)

Rude call center agents, double charging for bills, phone deactivation very shortly after not paying....very unforgiving and saddening. Go for any other company, literally any other phone service provider can offer you better services.

  1/10

This company does not deserve to exist

(25 days ago)

If I could give less than 1/10 I would. I have been disappointed and/or frustrated with every single interaction I have had with this company. I purchased a sim card intending to get a temporary plan for the one month I would be staying with family in Ontario. The process for activation and paying... More

  1/10

Horrible customer service since Bell took over!

(about 1 month ago)

Virgin was great until Bell bought them and it's been downhill ever since. I used to have tv/internet/phone all from Bell and I now have nothing from Bell except Virgin and they will be going this year. You get the same unresponsive answers from Virgin now that I used to get from Bell.....and then... More

  2/10

Thieves

(about 1 month ago)

Came to Canada for two weeks, got a plan with this terrible company and before I left I was so busy that I totally forgot to call and cancel now they can clearly see in the history that I haven't used their service but their charging me 125 dollars extra and not willing to negotiate it atleast. I DO... More

  1/10

No Frills

(about 1 month ago)

It's pay as you go and they don't hassle me with a bunch of ads or attempts to upsell.

  8/10

Worst communications company ever

(about 1 month ago)

They have a problem handling sensitive information such as names even after spelling letter by letter and re-verifying twice... They charged me twice the bill for a phone I never received... after receiving it and working with it for 2 weeks and then they cancelled my account cause they wanted m... More

  1/10

Best customer service and best network

(about 1 month ago)

  9/10

The faster you can leave the better

(2 months ago)

After 8 years with Virgin I am very happy to leave. They made a very serous error that left me stranded without a phone for hours waiting for a very important call . Service unprofessional rude and that was the ''supervisor''......... The worst. Run away from them as if you life depend on it, becaus... More

  1/10

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