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About Virgin Mobile Canada
Virgin Mobile Canada provides cell phone service to a customer base of a few hundred thousand Canadians by offering prepaid mobile service that operates on the Bell Mobility network. They are a part of the Virgin Group, which is a larger collection of companies operating around the world involved in everything from airplanes to soft drinks and music. Virgin Mobile Canada proudly boasts that they have won the J. D. Powers & Associates "Highest in Customer Satisfaction with Prepaid Wireless Service" for two years in a row. They claim to be a mobile phone company with a fresh new take and they plan to shake things up giving Canadian consumers a better and simpler mobile service.

Voice network: UMTS
Data network: HSPA+, LTE

Virgin Mobile Canada Customer Service

Mailing Address:
720 King Street West, Suite 905, Toronto, Ontario M5V 2T3

Telephone:
888-999-2321 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Virgin Mobile Canada Question?

Visit the Virgin Mobile Canada Q&A Forum to get answers, ask a question or help others.

I rate Virgin Mobile Canada:

Help inform others by sharing your experience with Virgin Mobile Canada

Reviews (3/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Terrible

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Lacks services taken for granted at other providers i.e does not relay calls when phones die. You can by no means put your phone on ringthru, you cant send calls straight to voicemail. Bad reception, slow connection.

 Exceptionally ugly and useless in-store representatives. Ignorant corpor... More

<p>Lacks services taken for granted at other providers i.e does not relay calls when phones die. You can by no means put your phone on ringthru, you cant send calls straight to voicemail. Bad reception, slow connection.<br><br> Exceptionally ugly and useless in-store representatives. Ignorant corporate staff via telephone support. By the time my experience with Virgin mobile was over i just desperately wanted to pay them whatever it costed to leave. But just getting them to give me a dollar amount to leave was a daunting task. They kept trying to make me irrelevant offers and refused to accept that even if THEY paid ME $100 per month, I would not wish Virgin mobile upon anybody. </p>

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1/10

Virgin Mobile are just thieves

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I create an account with them on the 22nd, they set the billing cycle for the 24th to charge me 1 month in 1 day. And when i call to complain, they say, sorry you just have to pay and you can't even talk to a supervisor. That is what i call terrible customer service

<br>I create an account with them on the 22nd, they set the billing cycle for the 24th to charge me 1 month in 1 day. And when i call to complain, they say, sorry you just have to pay and you can't even talk to a supervisor. That is what i call terrible customer service<br>

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1/10

Great Online Customer Service

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Fast & friendly service through the online customer service chat.  "Stephen" was very helpful and knowledgeable. Thanks Virgin. 

<p>Fast &amp; friendly service through the online customer service chat.  "Stephen" was very helpful and knowledgeable. Thanks Virgin. </p>

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10/10

It's afortable but not reliable

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5/10

Virgin Mobile - They Must be New

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Absolutely atrocious.  I have been a Bell, Rogers, Fido, and Telus customer Virgin is by far the worst company I have ever dealt with. Bad internet connection. Bad signal. Does not relay missed calls when the phone is off. You can't shut your ringer off without completely missing calls. You can't s... More

Absolutely atrocious.  I have been a Bell, Rogers, Fido, and Telus customer Virgin is by far the worst company I have ever dealt with. Bad internet connection. Bad signal. Does not relay missed calls when the phone is off. You can't shut your ringer off without completely missing calls. You can't send all calls straight to your voicemail, without completely missing them. They constantly badger you with messages for $5 off some pizza joint 500 miles away. They are worried about hooking up coupons and concert tickets when they should be focusing on their SERVICE. "ooo look, $5 off.... I'd call and order but my service doesn't work" Customer service was as miserable as I would expect it to be for folks working at such an awful company. First rep named Sherri would not stop talking over me. All I wanted to know was how much money they wanted for me to not have to do business with them ever again. They kept telling me they wanted to make every effort to "retain me as a customer" before buying out. I told them I was not interested in being their customer. They refused to come down from the $750 dollar fee despite agreeing that it was totally unreasonable.  I was told that in November companies will be buying contracts again and I will not waste a second. I was willing to pay these cowards up to $500 dollars. Now they are only going to get $60 out of me because by next month, I'll be with another courier.  :)  This company is guilty of douche-baggery proportionate to it's founder. Do not switch to Virgin, your number will be highjacked from you. 

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1/10

over an hour on the phone and 4 customer service representatives and I'm still no closer to changing my plan.

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It's now been an hour, 4 customer service representatives and I'm still no closer to changing my phone plan.  As soon as someone gets back on the phone, I'm cancelling all four of the phones.

THAT WAS THE MOST PAINFUL CUSTOMER SERVICE EXPERIENCE EVER!  Shame on you Virgin for making any cus... More

<p>It's now been an hour, 4 customer service representatives and I'm still no closer to changing my phone plan.  As soon as someone gets back on the phone, I'm cancelling all four of the phones.</p><p>THAT WAS THE MOST PAINFUL CUSTOMER SERVICE EXPERIENCE EVER!  Shame on you Virgin for making any customer go through that...BRUTAL!</p>

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1/10

Would never recommend

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I have no service where I live and have been a costumer for about 4 to 5 years about 2 years ago a tower went up so I called them and ask why I didn't have service seens how this new tower came up across the road. So I called they said they didn't have access to it yet but within the next year . Per... More

I have no service where I live and have been a costumer for about 4 to 5 years about 2 years ago a tower went up so I called them and ask why I didn't have service seens how this new tower came up across the road. So I called they said they didn't have access to it yet but within the next year . Perfect I thought so I renewed my contract to find out just a few days ago that virgin will never have access to that tower ... Thanks virgin as you have lied to me and now I'm into a new contract for 2 years ...... oh and also kept telling me it was my phone so I have paid out old contract to get new phones and nothing changed. My daughter is with Rogers and has FULL service . I would never recommend virgin to anyone .

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1/10

Unsatisfied with Virgin!!

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1/10

virgin mobile was a terrible experience, and they robbed me for $100s

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They stole money from me. I've spent hours on customer service and they acted nice and acted like they fixed the problems, but they did not. I had a $35 month plan which I paid for. It was never activated. Instead the company would charge me 40 cents per minute that I used the phone. They had be... More

They stole money from me. I've spent hours on customer service and they acted nice and acted like they fixed the problems, but they did not. I had a $35 month plan which I paid for. It was never activated. Instead the company would charge me 40 cents per minute that I used the phone. They had been doing this for months. They were charging me about $70 per month for all the charges, and I was using less than 30 minutes of talk and almost no text. I called them to fix this on more than one occasion. The last time I called them they claimed it was fixed and that they would call me back in 30 minutes to confirm everything with me. Within 10 minutes of hanging up I was given a new $35 charge and I never received the call. They also sent me a text telling me the plan was activated, but I made a call to test it out and I had money taken out of my account proving that they still hadn't activated the account.

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1/10

Unlocking phone

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Know all the carriers have the $50 + tx fee for unlocking your phone but resent paying Virgin Mobile this when only travelling in Europe for 2 weeks. Other choice is a $60 roaming package, money grab!!

Know all the carriers have the $50 + tx fee for unlocking your phone but resent paying Virgin Mobile this when only travelling in Europe for 2 weeks. Other choice is a $60 roaming package, money grab!!

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2/10