Virgin Mobile Canada

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Popular Plans

$10 Commitment-Free Data

  • $10.00 per month

$100 BlackBerry

  • $100.00 per month

$100 Platinum

  • $100.00 per month
See All

Popular Phones

HTC Desire 510

HTC Desire 510

Sony Xperia E3

Sony Xperia E3

BlackBerry Classic

BlackBerry Classic

Info & Contact

About Virgin Mobile Canada

Virgin Mobile Canada provides cell phone service to a customer base of a few hundred thousand Canadians by offering prepaid mobile service that operates on the Bell Mobility network. They are a part of the Virgin Group, which is a larger collection of companies operating around the world involved in everything from airplanes to soft drinks and music. Virgin Mobile Canada proudly boasts that they have won the J. D. Powers & Associates "Highest in Customer Satisfaction with Prepaid Wireless Service" for two years in a row. They claim to be a mobile phone company with a fresh new take and they plan to shake things up giving Canadian consumers a better and simpler mobile service.

Voice network: CDMA 800/1900 MHz, UMTS
Data network: 1xRTT, EVDO Rev. A, HSPA+, LTE

Virgin Mobile Canada Customer Service

Mailing Address:
720 King Street West, Suite 905, Toronto, Ontario M5V 2T3

888-999-2321 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Virgin Mobile Canada Question?

Visit the Virgin Mobile Canada Q&A Forum to get answers, ask a question or help others.

Help inform others by sharing your experience with Virgin Mobile Canada

Reviews (3/10 Avg. rating)

Darn, there are no reviews yet for this carrier.

Cancel with them!

(6 days ago)

I have a $200 tap, after $170 i get some services cancelled to remind me to pay. thats how it works. My bill cycle is every 21.. i get my services suspended on the 19th so i call virgin. a filipino guy answers and tells me i owe $170something.. i make a payment of $50 and lower my account to $120.... More


5 years, best Customer Service.

(9 days ago)

Been with Virgin mobile for about 5 years, have had 3 phones with them, every one of them crystal clear from Ottawa, tot he Gatineau Hills, to Montreal. Never had a dropped call, or issue with quality (unless of course you are deep in the metro/subway tunnels). Each time i have called Customer Ser... More



(14 days ago)

I have been a virgin mobile customer for 8 days and it has been a very disappointing experience. I signed up with virgin got my phone took it home and found out people on the other end of phone calls were having problems hearing me. Friends said that I was cutting in and out and that they could not... More


Liars! Never ever go with Virgin Mobile Canada.

(15 days ago)

So... Virgin Mobile's recent system upgrade has changed my upgrade eligibility and remaining balance from $59.14 to $262.36. When I called customer service the agent just said, "Sorry but we can't do anything about it, whatever your account was showing was an error." Error for the past nine month?... More


The worst cell phone providers!!

(20 days ago)

They give wrong information over the phone. Even when you get a reference number and try to get it corrected, they tell you there is nothing they can do. Do NOT go with this company, have had poor service for over 2 yrs now.


Worst company ever and worst customer service, no one says the same thing

(26 days ago)


Virgin Mobile Canada lies and scams their customers

(26 days ago)

I went to Virgin and a spoke with a young, seemingly 'honest' salesman. First thing, I told him I would not buy anything that was locked to any carrier. Long story short, DON'T USE VIRGIN! They are liers and scammers all the way from the salesmen to the supervisor at the 'help center'. This sales... More


Don't go with Virgin never ever

(27 days ago)

They are the most dishonest company I have ever seen. They charged me one month bill just for 4 days. Their contract is extremely unclear. They didn't explain me that they would charge for incoming call and even rings . They charged me more than 380$ for the first month. their customer service are r... More



(about 1 month ago)

They keep charging me for data I haven't used. The data is turned off on my phone and they still send me messages that I have used an extra Gig of data since my billing date the first day of my new billing cycle. This is happening every month for the past four months. Customer Service says he can't... More


Good to deal with

(2 months ago)

Always found they explain things well. Wife and I have had 4 phones with them so far. This last time they waved the remaining $93 I had left on my phone to pay if I upgraded which I did to the XTE Grand X. For $149 or a $30 two year plan this phone is great. It is only this cheap because XTE wants t... More


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