Virgin Mobile Canada

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Popular Plans

$10 Commitment-Free Data

  • $10.00 per month

$100 BlackBerry

  • $100.00 per month

$100 Platinum

  • $100.00 per month
See All

Popular Phones

Samsung Galaxy Alpha

Samsung Galaxy Alpha

Apple iPhone 6 Plus

Apple iPhone 6 Plus

Apple iPhone 6

Apple iPhone 6

Info & Contact

About Virgin Mobile Canada

Virgin Mobile Canada provides cell phone service to a customer base of a few hundred thousand Canadians by offering prepaid mobile service that operates on the Bell Mobility network. They are a part of the Virgin Group, which is a larger collection of companies operating around the world involved in everything from airplanes to soft drinks and music. Virgin Mobile Canada proudly boasts that they have won the J. D. Powers & Associates "Highest in Customer Satisfaction with Prepaid Wireless Service" for two years in a row. They claim to be a mobile phone company with a fresh new take and they plan to shake things up giving Canadian consumers a better and simpler mobile service.

Voice network: CDMA 800/1900 MHz, UMTS
Data network: 1xRTT, EVDO Rev. A, HSPA+, LTE

Virgin Mobile Canada Customer Service

Mailing Address:
720 King Street West, Suite 905, Toronto, Ontario M5V 2T3

Telephone:
888-999-2321 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Virgin Mobile Canada Question?

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Reviews (3/10 Avg. rating)

Darn, there are no reviews yet for this carrier.

Rude call centre agents

(8 days ago)

Virgin Mobile's call centre agents are rude after receiving a call from them and asking for my husband. I told the agent that my husband is at work and if I could just get their message. I was flatly told that I should just tell my husband to give them a call and hang up. This is not the kind of... More

  1/10

I'm leaving you soon.

(21 days ago)

I have been with Virgin Mobile for several years now and have always made my monthly payments on time. Last year I upgraded to a Galaxy something something with them and locked into a 2 year contract so I could get the phone free. I have a small data plan that doesn't cover much. I use it for pict... More

  2/10

Money hungry, greedy & demanding

(about 1 month ago)

I signed up with Virgin mobile via The Source, just over two years ago. I didn't get a contract I got a super tab. 10% of your bill payment goes down to paying your supertab. From the get-go arranged for my billing due date to be close to the end of the month around the 28th, Virgin mobile the fir... More

  1/10

Customer service... doesn't happen here

(about 1 month ago)

"We want to make sure we are treating you real nice" This felt more like an insult after I was through with them. Virgin mobile customer service disaster, no offence I called at 10 pm from Toronto. disaster ..... no offence but spoke to a superrrrrvisor, these guys are robots,no message goes throu... More

  1/10

Worst customer service

(about 1 month ago)

When I set up my phone and tablet plan, I specifically requested 1 bill for both plans. I registered online for paperless bill and paid my monthly accounts on time and in full. 5 months later, I get suspension notice letter for my tablet plan for non payment which caught me by surprise thinking tha... More

  1/10

Terrible service.

(about 1 month ago)

After being a long time customer, I am sick and fed up with all the crap. It costs me tons of time to be calling in and making things right when they can't figure out their billing system. Personally, I would love to work there, you can promise the world and don't have to deliver anything. You can n... More

  1/10

The worst customer and tech support I've ever experienced.

(about 1 month ago)

  1/10

At your own risk

(2 months ago)

Long story short: I got billed $230 in July 2014, my usual monthly bill is $100. I called them, they told me I was being billed for both the months of June and July since they had attempted to process a payment in June and it did not work. I called my credit card company, VISA (my credit card had... More

  1/10

I hate virgin mobile

(2 months ago)

The customer service centre is a joke, they are always argumentitive and rude. I can never get an honest straightforward answere from them about anything on my bill.

  2/10

Prices keep increasing!

(2 months ago)

When I first got a cell phone, I had an unlimited everything plan plus 6GB of data, for $55/month, wow! And then it finally came time for a new phone, so I went to Virgin, who I had my phone with for 2 + years, and they told me I couldn't transfer my old plan over to a new phone because they no long... More

  2/10

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