Virgin Mobile Canada

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Popular Plans

$10 Commitment-Free Data

  • $10.00 per month

$100 BlackBerry

  • $100.00 per month

$100 Platinum

  • $100.00 per month
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Popular Phones

LG G3 Beat

LG G3 Beat

ZTE Grand X 2

ZTE Grand X 2

  • $0 - $149

Info & Contact

About Virgin Mobile Canada

Virgin Mobile Canada provides cell phone service to a customer base of a few hundred thousand Canadians by offering prepaid mobile service that operates on the Bell Mobility network. They are a part of the Virgin Group, which is a larger collection of companies operating around the world involved in everything from airplanes to soft drinks and music. Virgin Mobile Canada proudly boasts that they have won the J. D. Powers & Associates "Highest in Customer Satisfaction with Prepaid Wireless Service" for two years in a row. They claim to be a mobile phone company with a fresh new take and they plan to shake things up giving Canadian consumers a better and simpler mobile service.

Voice network: CDMA 800/1900 MHz, UMTS
Data network: 1xRTT, EVDO Rev. A, HSPA+, LTE

Virgin Mobile Canada Customer Service

Mailing Address:
720 King Street West, Suite 905, Toronto, Ontario M5V 2T3

Telephone:
888-999-2321 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Virgin Mobile Canada Question?

Visit the Virgin Mobile Canada Q&A Forum to get answers, ask a question or help others.

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Reviews (3/10 Avg. rating)

Darn, there are no reviews yet for this carrier.

LOUSY CUSTOMER SERVICE FOR A PERSON WITH A DISABILITY

(5 days ago)

I was nearing the end of my present contract with a Blackberry Q5 which accommodated my hearing impairment and needed a less expensive monthly plan. This was explained to the Virgin Mobile Rep, along with my need for an accommodation on the new phone for my disability. I was assured that the new Pla... More

  1/10

Excellent service, costs

(9 days ago)

With all the CRTC changes, no company has reasonable prices for new, high-end phones and plans. Only Koodo actually defines the cost of phone versus plan. If you want a new, Subsidized phone, you loose older cheaper plans - to get the subsidy. Far too many people are under the impression the $200,... More

  10/10

It never fails

(19 days ago)

I have low usage requirements so use the lowest pay as you go with auto top. Up for the heavy duty months. I have never been without signal or service...I love simple and efficient.

  10/10

They do not treat you good

(25 days ago)

I keep getting dropped calls and i was told to go take a cab to the store and buy a new phone. the woman was very rude (supervisor Lisa) and offered no compensation for me losing business, time and money. I spend 1hr 13 min on the phone yesterday trying to get help with this problem and it was just... More

  3/10

Do not sign up without a manager signing an agreement

(30 days ago)

I purchased a plan with all kinds of promises given by a mall attendant. A magnifying glass is a requirement for the fine print in the contract. I was shown a section where it said return within 15 days was hassle free and I would have to pay for days uses only. I returned unit in 9 days and had to... More

  1/10

Horrible customer service and support

(about 1 month ago)

On hold for a combined total of 1 hour 45 minutes when calling from overseas to sort out a lost phone debacle. Support/customer support staff on phone are hopeless. They seem incapable of thinking logically beyond their response scripts and when challenged to really listen to the customer's proble... More

  1/10

Fast and reliable service across the country

(about 1 month ago)

  10/10

You pay for their mistakes

(2 months ago)

They sent me the wrong phone and even though I sent it back (and the Canada Post tracking slip proves they have it) they say I must wait 3-4 weeks to get the phone I ordered. The customer care reps are clueless at anything but passing the buck. I've emailed corporate head office and gotten no sa... More

  1/10

I love Virgin because they are reliable, savvy, and have amazing benefits.

(2 months ago)

  10/10

Unreliable reception in my own home!

(2 months ago)

I have very spotty reception at home. I live very close to numerous cell towers so ???? It is very frustrating to not be able to talk on my cell or send important texts when I need to. Can't think about getting rid of my land line....

  5/10

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