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About Virgin Mobile Canada

Virgin Mobile Canada provides cell phone service to a customer base of a few hundred thousand Canadians by offering prepaid mobile service that operates on the Bell Mobility network. They are a part of the Virgin Group, which is a larger collection of companies operating around the world involved in everything from airplanes to soft drinks and music. Virgin Mobile Canada proudly boasts that they have won the J. D. Powers & Associates "Highest in Customer Satisfaction with Prepaid Wireless Service" for two years in a row. They claim to be a mobile phone company with a fresh new take and they plan to shake things up giving Canadian consumers a better and simpler mobile service.

Voice network: UMTS
Data network: HSPA+, LTE

Virgin Mobile Canada Customer Service

Mailing Address:
720 King Street West, Suite 905, Toronto, Ontario M5V 2T3

Telephone:
888-999-2321 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


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Reviews (3/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Disappointed

(22 hours ago)

Had a terrible experience at South center mall on Saturday June 18, 2016. Two of the most sloppy unorganized employees i have ever dealt with. Had to go to Best Buy to get new phone. I cannot believe these two can work in harmony at all. The young man was late for work and very disrespectful tow... More

Had a terrible experience at South center mall on Saturday June 18, 2016. Two of the most sloppy unorganized employees i have ever dealt with. Had to go to Best Buy to get new phone. I cannot believe these two can work in harmony at all. The young man was late for work and very disrespectful towards his female co worker.

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1/10

Garbage Company and lies

(2 days ago)

Company promises many things then says it never happened. Always hidden fees, Bill price is never the same even though I don't exceed limits. Customer service is 9 times out of 10 people who hate their jobs..

Company promises many things then says it never happened. Always hidden fees, Bill price is never the same even though I don't exceed limits. Customer service is 9 times out of 10 people who hate their jobs..

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1/10

Virgin Premium Select coverage is a waste of money

(7 days ago)

So my iphone 6 broke and I had paid for the $10/month premium select coverage. I went in to Virgin, they could not replace the phone or even look at it. They just gave me a number which was useless as I had no phone to call with. Anyways, I went in to the office early and called from there, t... More

So my iphone 6 broke and I had paid for the $10/month premium select coverage. I went in to Virgin, they could not replace the phone or even look at it. They just gave me a number which was useless as I had no phone to call with. Anyways, I went in to the office early and called from there, they said there is no loaner available (even though the brochure says there is), so I was told due to my location, there would be a phone out to me in 4 business days. As I use it for work, this was a complete nightmare. No one could be bothered. I called their customer line, went back in to the store, but I was left without a phone for 4 days. I eventually went to a friends place 2 days later who used to fix phones, and he was able to get it working again by quickly popping it open and replacing a small part. So I was back in business, but... Turns out the $249 deposit to replace the phone was non-refundable, even if the replacement phone was returned completely unopened. So I was still out $249. In the end, I just took the new replacement and returned my old, now working phone. I was without service for 2 days, which would have been 4 if I didn't get it looked at locally. All in all, the service is not as advertised. I received no loaner, customer service was completely useless, and I paid $249 + $10/month for a service I don't need.

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2/10

unannounced rate increase of $5

(7 days ago)
5/10

Not enough data or minutes for the premium that you pay

(19 days ago)

The prices are similar to Bell, Koodo, and Fido. They are slightly cheaper than rogers and eastlink. But you get the least amount of data and minutes that you will find for the price you pay. Also, in order to get a good phone, you need to be on a gold plan, starting at $50, or a platinum plan start... More

The prices are similar to Bell, Koodo, and Fido. They are slightly cheaper than rogers and eastlink. But you get the least amount of data and minutes that you will find for the price you pay. Also, in order to get a good phone, you need to be on a gold plan, starting at $50, or a platinum plan starting at $80, so I think thats a bad setup

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4/10

No longer a discount carrier

(25 days ago)

Been with Virgin since 2012, and have brought my family from other carriers as their commitments expired. Service is exceptional. Have needed assistance, and they were always helpful. Have had a few minor issues (phone's fault), and they have gone out of their way to clear them up. That means a lo... More

Been with Virgin since 2012, and have brought my family from other carriers as their commitments expired. Service is exceptional. Have needed assistance, and they were always helpful. Have had a few minor issues (phone's fault), and they have gone out of their way to clear them up. That means a lot to me. But I came for the best price and a decent Android phone. Virgin and Koodo basic plans have risen in lock-step with each other. They've almost doubled in the last 4 years. So what is their point, these days? What differentiates them? My current obligation expires soon. Gonna seriously look at bundling with cable/other services, to see whether that's become the attractive option.

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7/10

data is not available for all the applications

(about 1 month ago)

Customer service explained that it has to do with the towers ;(. But the data works for other applications. Cheap plan, lousy support?

Customer service explained that it has to do with the towers ;(. But the data works for other applications. Cheap plan, lousy support?

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3/10

worst service ever

(about 1 month ago)

hands down the worst service from any company i have ever been with ever. The service help is rude and useless. avoid them at all costs

hands down the worst service from any company i have ever been with ever. The service help is rude and useless. avoid them at all costs

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1/10

Great price, Quality service!

(2 months ago)

Been with Virgin for about a year now, upgraded my already good deal to a even better deal last Black Friday. Coming from Bell, this was a great transition. Same quality but less money. Only issue I can recall was I purchased a roaming package for Cuba, but it never worked.... was promised a refund... More

Been with Virgin for about a year now, upgraded my already good deal to a even better deal last Black Friday. Coming from Bell, this was a great transition. Same quality but less money. Only issue I can recall was I purchased a roaming package for Cuba, but it never worked.... was promised a refund the first time I called, didn't happen.. called again, and refund was issued with an apology. Customer service has always been pleasant, no nasty wait time or BS.

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9/10

I Hate Virgin Mobile Canada and would recommend everyone not to use their service.

(2 months ago)

VIRGIN Sucks....Just ripping off money....all the customer service people say something and when the total bill comes up it shows up something different

VIRGIN Sucks....Just ripping off money....all the customer service people say something and when the total bill comes up it shows up something different

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1/10