Telus asks CRTC to limit 60-day notice and usage alert rules to home internet
Key points
- Telus wants the CRTC's proposed 60 days' notice before key plan terms change, such as your monthly price, to apply only to home internet, not wireless, TV or home phone.
- Telus also wants the proposed usage alerts at 75%, 90% and 100% of your limit to apply only to home internet, so wireless alerts would stay voluntary.
- For home internet, Telus would drop the requirement to alert the "device user" at 100%, calling it technically impracticable in a home full of devices.
- Telus also wants at least one year after the CRTC's decision to roll out any new rules.
- The CRTC's public hearing on the new consumer code starts November 30 in Gatineau.
This comes from the same Telus filing in which the company asked the CRTC, Canada’s telecom regulator, to override provincial consumer protection laws and to keep phone trial periods at 15 days. The CRTC is merging the Wireless Code, the Internet Code and the TV code into one consumer code. Its draft takes rules that only cover home internet today and applies them to every service.
Today, the Wireless Code has no notice rule for changes after the commitment period ends. Telus’ own mobility terms promise at least 30 days’ written notice of changes where notice is required. On usage alerts, wireless customers currently get roaming alerts and a $50 cap on data overage charges, but no alerts as they use up domestic data. Telus points to a 2017 CRTC finding that the wireless market had already put appropriate solutions in place. Telus raised prices on legacy month-to-month plans twice this year, so the notice rule would matter most to people who stay on a plan after their contract ends.
The CRTC has not decided anything yet.
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