Voice network: GSM 850 / 1900 MHz, UMTS 1700 / 2100 MHz
Data network: GPRS, EDGE, HSPA, HSPA+

Roam Mobility Customer Service

Mailing Address:
400-311 Water St. Vancouver, British Columbia V6B 1B8

Telephone:
888-762-6487

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

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Reviews (3.2/10 Avg. rating)


WordsByNowak

A no-brainer for travelers

from WordsByNowak
Putting the speed and price together, Roam’s service had an interesting psychological effect on me. I’ve simply never had the luxury of a whopping nine GB of mobile data before. The more that sank in, the more I let myself go and the more I used my phone. It wasn’t long before I stopped worrying about tethering, because I knew that as long as I didn’t watch Netflix (not that I had time to), I’d probably be okay... Full review
iPhone in Canada

Their service is worth checking out

from iPhone in Canada

After travelling in the US with Roam Mobility I can definitely say that their service is worth checking out. No matter how long you’ll be in the US or where you go while you’re there, you’ll be able to keep yourself connected without having to overpay for roaming packages from the “Big 3″ or coming home to a data roaming bill that exceeds the GDP of a small nation-state. It’s great to see a Canadian company take the initiative and come up with a solution with something for everyone, all at a very reasonable price. Do yourself a favour and check out Roam M... Full review

Jules

coverage

I hope they are working on expanding the USA  coverage.
I hope they are working on expanding the USA  coverage. Less
Art

Extremely poor service. Horrible support service

I've used Roammobility for the past two years and their service and support was quite good. This year is a completely different story. They no longer have chat or telephone support and it took them 2 weeks to get back to me on e-mail with no response but to advise me they are swamped with support... More

I've used Roammobility for the past two years and their service and support was quite good. This year is a completely different story. They no longer have chat or telephone support and it took them 2 weeks to get back to me on e-mail with no response but to advise me they are swamped with support calls.  The performance of the service is extremely poor. They advertise Florida as a hub where servic is excellent but it definitely isn't the case. I bought a snow-bird plan and really find it very painful.  

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Arlene

No customer service phone number. Very poor service. Have tried to contact the company for 3 weeks by email but resolution. Do not use them!

Jason

Joke of a company. Just buy extra coverage from your Canadian provider and avoid the problems your sure to have

They have a very poor website made by amateurs  (caution using when paying with crediting card) and actually got RID OF their call in phone number for customer service. Emails only!?! Have fun when there's a service issue and your in the states without cell service. And they expect you to email t... More

They have a very poor website made by amateurs  (caution using when paying with crediting card) and actually got RID OF their call in phone number for customer service. Emails only!?! Have fun when there's a service issue and your in the states without cell service. And they expect you to email them, then WAIT for their response. Which ended up being the next day.

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Bought SIM card, spent 50CDN (with delivery). Arrived in the US and no service whatsoever (when you need it most). Tried to contact them - no phone support at all. Tried to submit a ticket online - got auto reply pointing to non-existent ticket web page. No help after that. Looks like a complete... More

Bought SIM card, spent 50CDN (with delivery). Arrived in the US and no service whatsoever (when you need it most). Tried to contact them - no phone support at all. Tried to submit a ticket online - got auto reply pointing to non-existent ticket web page. No help after that. Looks like a complete scam. Buyer beware. 


(This site is also weird forcing you to subscribe to the comments when you submit review).

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Allan

Worked Great

Got the SIM card at London Drugs and purchased the 3 month Snowbird plan. Set up online to start on Dec 1st and after crossing to Port Angeles from Victoria, put in the SIM card and everything worked perfectly. Just follow their directions to update the Cellular Data Network information that will... More

Got the SIM card at London Drugs and purchased the 3 month Snowbird plan. Set up online to start on Dec 1st and after crossing to Port Angeles from Victoria, put in the SIM card and everything worked perfectly. Just follow their directions to update the Cellular Data Network information that will now appear on the phone. Very few dead spots along I-5 to our California destination.  Overall, very happy with the service.


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Allan

I forgot to mention that all calls we made to Canada are working great, not sure why so many seem to have problems, used 1 GB of data on the way from BC to California, while the wife was listening to her SiruisXM program and worked great!!

Gordon

A total rip off plan

I have used Roam Mobility for the past two winters in Florida. This year I purchased four months under the snowbird plan and I do not have the data which I have paid for. All  the way from Canada to Florida there was no data service. When I arrived in Florida I had some data service  but then it sto... More
I have used Roam Mobility for the past two winters in Florida. This year I purchased four months under the snowbird plan and I do not have the data which I have paid for. All  the way from Canada to Florida there was no data service. When I arrived in Florida I had some data service  but then it stopped altogether.  I checked all the phone settings and they were correct. I changed phones and redid everything and still the same result. I tried to call Roam but suprise suprise you can't do that any more. I wonder why!! I submitted a request for service using their online system which is a joke. Basically I received a note back that they were very busy and would get back to me. that was two weeks ago. I submitted  another request asking for a refund and this has been ignored. I intend to file a complaint with BBB and I will ask the Canadian Snowbird Association to print a warning to potential users of this plan not to purchase it without some serious investigation. I also in courage others on this site with similar opinions to file complaints as well. Roam is basically committing  fraud in selling plans that do not work and then not providing a recourse for unsatisfied customer to get a refund. Extremely unsatisfied!!!! Less
Bryan

Bloody awful serrvice

worst customer service in the world


worst customer service in the world


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Wade

Horrible customer service

It is impossible to talk to a person
It is impossible to talk to a person Less
Cap

There is no means of changing dates,tried for over 30 minutes to get help.not good service!