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When a file is unsupported, it won't appear but it is stored in phone memory. Some mp4 files don't support in my lumia 535 so they don't appear. There's a trick to find the files which you receive from bluetooth: Before receiving a file from another phone, say him/her to change the extension of the file to .txt then after receiving that file, it'll be saved in documents folder of the phone memory. Whether it's annoying to change multiple files's extension but it works excellent.