Audiovox 8910

I have a poor opinion of Virgin for this reason...From June to October 2010 I had a month to month contract with Virgin Mobile.On October 30th I lost my phoneOn November 1st I went to a local Virgin cell phone vendor and got a new phone, new number and switched to a pre-paid account. While on the phone with a customer care specialist that day I was told that a 30 days notice is normally required to cancel a post-payed account. I explained that if I was going to have to pay for an extra month in post-payed that I would wait to switch to pre-paid, as there is no point in having both. I was assured that it was fine to switch, they would waive the 30 day notice and that if I switched to pre-payed right now I would not be charged for the extra month.Sometime (I can't remember the actual date) in early December I noticed online that I have gotten a bill for November. I phoned into Virgins customer care who made a case with billing. I was told by the customer care specialist the bill was waived. I asked again for the account to be closed.Sometime around the end of December start of January I noticed I had received another bill. Again when I phoned in I was assured that there had been a mistake and that all issues were resolved.January 31st I received a letter stating I owed 114.10$ and that my account had been suspended. I phoned in to Virgin that day and spoke to a customer care specialist. I was told there was no record of the past attempts at cancellation and he couldn't explain why someone would have told me my account had been credited to 0 and was being closed. Billing was closed by that time. I phoned back the following day.February 1st I phoned in again I was told billing had looked at the case and that the charges were valid. I further explained what happened.The man said he would speak to billing but that they wouldn't change their decision because the case was closed. The man spoke to billing and when he got back to me told me that the had waived the December bill but that the November bill had charges on it and was valid. I asked speak to billing but was told that I would not be allowed to speak with billing until I payed the balance. I left the phone, checked the bill and noticed my bills were from 27 to 26 every month, so I had 4 days of usage on my November bill. I phoned back in, explained the usage and explained I was fully prepared to pay for the 4 days. The woman I spoke to told me again that the case was closed and that billing was not going to change their mind. She phoned in to billing again and when she got back to me billing had come up with an arbitrary amount of 28$ that I owed. When I made it clear that I was not going to pay more than I rightfully should she quickly credited the rest (which was strange that she didn't have to talk to billing again). She also told me that someone from the accounts department would close my account and phone me in 3-5 days and tell me my account was closed. Well it's been 7 days, no phone call. Today I phoned in and it STILL wasn't slated to be cancelled, WTF? So this time it's supposed to take 30 days to close, we'll see...

I had Virgin prepaid for 3 1/2 years and I always received excellent customer service. I received free call display and free voicemail. When I called customer service, my calls were answered quickly by a human being. A few months ago, my cell needs changed, and I switched to one of their monthly plans. I regret doing so. With a monthly plan, I wait on average, 18 - 22 minutes in queue before I can talk to a human being (ridiculously long wait time). Adding features like call display and voicemail on monthly would've been $6 each, so I no longer benefit from those features :(Also, once you switch to monthly, Virgin will inundate you with text messages (fill your inbox), if you are even 1-day late on paying your bill! Virgin has recently become part of the Bell umbrella. In my experience, Bell has never been big on customer satisfaction/service. I would expect that Virgin will pick up the same customer dissatisfaction that Bell has. Virgin has no escalation process for complaints...(ie. there is no corporate V.P. customer care team for escalating complaints). I've grown tired of waiting 20 minutes to talk to a human being at Virgin....I'm currently shopping for a new cellular provider.On a positive note, I have NEVER had a dropped call :)

It depends on how much u use their services. BTW you can get that phone cheaper, I believe from Telus. If you are not going to use the camera option I wouldn't recommend it though. The problem with Virgin is that they don't have a lot of customers (none of my friends are with them) and we get free calls now to people who are with the same company. With Virgin that would be very little. When they first came to town I thought they would be cheaper than the rest of the gang, but that doen't seem to be the case at all.

i just started up a virgin prepay acct and after two weeks of using it I cant get through to top up my acct. Cant top up through the phone, internet, or by phoning toll free. All three tell me services are down and to try later! It is a damn good thing that I am not sitting in my car in the ditch somewhere or I guess I would be screwed right now! Does that answer your question?

Reception is good as it is the Bell network. As for the Audiovox 8910, I had one for over a year, and also working at Bell, I see that it is a surprisingly good phone, but will not really last you more than a year. The pin for the charger gets loose around that time, and therefore it is hard to get the barrel charger to connect with the phone and charge. Even if one were to get it repaired, the problem will persist. So in essence, it is a good phone for a year.

oooo...yea the phone is 179$, i have no idea if thats good or not cause the one i have now cot me 250....so yea. I know people that have the phone, and it would only cost me 5cents to text message, and i would use the camera a lot, whenever im out with friends.. I know that they are partners with Bell, so if the bell coverage is good i guess Virgin is too? hmm..now i dont know what to do...lol. Thanks for your help :) i really appreciate it

katie,you could talk to some people in your home area and see if any of them are using bell. if they are and are happy with the service, then you should be happy with virgin. they use the same network as you know.as for phones, there selection isn't great but you can look at the user reviews here at the site to see what people think.good luck to you.

NO VIRGIN IS NOT A GOOD PLACE , IT TOOK THEM OVER 30 DAYS TO GET MY PHONE HOOKED UP AS THEY SAY, 52 PHONE CALLS 16 FAXES 6 E MAILS NEVER AGAIN WILL I DEAL WITH THIS VIRGIN PHONE !!!!!

I had Virgin for a number of months and thought it was great. I had no complaints about anything. I find that I spent about 100 bucks a month on calls. Now, I'm with TELUS and I spent 389 last month with overages. :shocked:

i do not think it is good, it is about one of my friend 's experience, maybe she did not got the right price one, i got my phone from SOURCINGMAP three months ago, just about $180.

Virgin mobile uses Bell mobility service, which is very good it combines several services, just like Rogers. But, you dont get your calls droped 1000 times a dayI've had VM Canada for 8Monts so far and i'm happy:bigsmile:

Truely to say Virgin mobile uses Bell mobility service, which is very good it combines several services, just like Rogers.

Virgin is good. But first list all the features you need and then compare. there are too many options availablepeter

Stay away from VirginMobile - read the reviews

I have the Audiovox 8910 and my basic complaint is the battery. I admit that being a REALTOR(r) I'm on the phone a lot, but the battery doesn't even last a full day. It's ridiculous. The camera is not great, but I don't really care about that feature, so whatever.Others have complained about the volume of the ring, but really, I don't have any complaints about that either.The only other complaint I have is charging the phone. It seems that the mechanism for charging is not great. I always have to fiddle with the cord (whether my AC or car) in order to get it connected right. Kind of annoying... Anyway, I've owned a lot of cell phones and it's not my favorite. However, aside from the battery, it's not completely horrible.

Anyone thinking of getting one of these is making a big mistake (read on) don't take it even if it’s free, like mine was. I'm with Bell Mobility in Montreal & this phone is the worst of all that I've had. Reception is very poor, speakerphone sounds like someone is amplifying an earplug & forcing sound through it. Camera button is always pressed by accident when trying to remove from belt clip. The ring tones are really childlike & very weak even when set to the max. (why not include basic sounding tel. rings). The vibration on this phone is nothing to speak off either. Voice dialling is a real treat, mine is set to activate on opening of the flip... it takes 5 seconds of waiting before you're prompted for a name. My previous Samsung would do the request within 1 second. The camera ( who needs it) is really poor quality, why Audiovox even included it on this phone I don’t know, I guess they needed to compete. Next time don’t bother just stick with a basic phone that won’t drop a signal will sound great. If I need to take a picture I’ll use my digital, if I need to send it I’ll upload to my PC & e-mail it for free & not pay Bell for the this added service. But I guess people have more money to than brains these days. I could go on but I won’t bashed this cell phone any more, my plan is for another 2 years so I have to put up with it & Bell’s customer service for recommending it. This phone has some nice features, looks good on the outside except the small screen is worthless in any kind of lighting, the main screen when you open the flip look good to me but again the fonts are way too fine for my liking. Ask around people who already have this model before jumping on any deal. REALLY DISAPOINTED. :evil:

flamingmoe said: i was gonna get it too,but my friend got it and the reception was awful,and the whole phone burnt out in 2 weeks,he went back for another,same thing happened,i would recommend the samsung a660,no external screen or camera,but those are extras,great phone compared to the audiovox 8910You are absolutely correct the Samsung A660 is way better that ( has no camera & no big loss) the phone is just solid in comparison to the 8910. I’ve had 3 Samsungs & will go back as soon as I can unload this 8910 on an ENEMY, because I wouldn’t sell it to a friend.

I have the 8910. I used to have a Qualcom (Kyocera) 2025. The phone is great, and has good sound quality. The speakerphone is a little short on volume, but that is not a feature I use alot.The camera takes okay picture, but it will not replace your digital camera.I like the voice control capability for driving, and find the layout of the menus to be real good. I like the phone overall, and it is as good or better than my Qualcom that it replaced.

Anonymous said: [quote:c2480bf841=matt3180]I'm looking at buying the Audiovox 8910 and I was wondering if anyone has any testimonials/other info they could tell me on it. Thanksi have an Audiovox 8910 it's a great phone i just can't figure out how to download ringtones with a USB cable.[/quote:c2480bf841]

i was gonna get it too,but my friend got it and the reception was awful,and the whole phone burnt out in 2 weeks,he went back for another,same thing happened,i would recommend the samsung a660,no external screen or camera,but those are extras,great phone compared to the audiovox 8910

i have a problem with my 8910 phone i have pictures on my phone how do i get them off,without having to email them is there a cord availiable ? would you please email me if there is one out there .thank you fpeddle@hotmail.com

:D I've had this phone for several months now and I love it! I have nevery had a problem I get service everywhere! It takes Great pictures and the flash is pretty good! I'd recomend this phone to everyone! Get it.. Get it... Get it! :shock: It's Great!

matt3180 said: I'm looking at buying the Audiovox 8910 and I was wondering if anyone has any testimonials/other info they could tell me on it. Thanksi have an Audiovox 8910 it's a great phone i just can't figure out how to download ringtones with a USB cable.

how do i upload picture from cellphone to an eMac?

Hello friends:I will like to know how to unlock the audiovox 8910 to!! my service provider is centennial, can you help?

You have to get the Master Lock/Programming code, 6 digits in legth. What provider was the phone with?

No, I can't help you. But I'm asking the same question. My provider is Virgin Mobile.

having same problem with 8920. Have talked to provider, nada. Have been searching for answers. Problem not unique. Battery idea no go. Must be some idea somewhere to fix it.

geek grrls instructions are fine, except your phone is of CDMA technology so there is no SIM card. You probably discovered that though. Hope you fixed it!

Pease, Power your phone off. Remove the battery and sim card, replace battery and sim card and turn your phone back on. This should solve your problem.