My Moto e 2nd gen (had for about 11 months) has been awesome. Until the past month. Calls are breaking up all the time. I can't hear the caller well, caller can't hear me. I don't use lots of apps, this phone is primarily for calling and texting. I went through your troubleshooting and it didn't work. Software is updated. Can I get a replacement?
I doubt they will replace but that it is possible that you will get a free repair depending on the problem. It is best to take the phone to a service center so technicians can assess the problem.