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Why won't my Alcatel One Touch 3040 charge?

I have a brand new Alcatel One Touch 3040 phone and when I charge my phone I don't see a difference in the battery level. HELP!!!

I have an alcatel one touch aswell, you cant charge it from the computer usb cable you have to take the usb cable and plug it into the wall through an adaptor. Through the computer you can only exchange files but you can't charge

Hi Glenda. Your charger may not be working. Try using a USB cable instead and charge it from your computer.

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