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Why does MetroPCS not do anything with my LG Esteem problem?

I was told my metro pcs that my phone LG Esteem comes witha 1yr parts and labor warranty. Metropcs will not do anything about it and it has not been 1yr since I purchased the phone. I just want my phone to work I paid for my service for the month and the

Hey Romeo. Have you tried bringing your phone to a MetorPCS store? Have their reps check your phone personally so they can tell exactly what's wrong with it. Once they verify that there's an issue going on with your phone, they'll be the one to ask you to send it for repair. As part of the limited warranty, parts and service should be free of charge.

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