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Why do calls go direct to voicemail on the Alcatel A392G?

calls do not ring simply go into voicemail that is not set up.
I purchased the phone for a friend who is 85 and no calls are ringing for her just going into voicemail.

Contact your carrier and ask them to increase the number of rings before the call goes to voicemail. Also, try increasing your ring volume so you can hear it as soon as it rings.

why do calls go into voice mail and do not ring

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